help.line.me
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http://help.line.me/
Submission: On June 25 via manual from SG — Scanned from DE
Submission: On June 25 via manual from SG — Scanned from DE
Form analysis 12 forms found in the DOM
POST /line/android/pc?lang=en
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<legend class="blind">search</legend>
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<span class="txt">
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<span class="sp sp_del">delete</span>
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<p class="tit">Let us know if we can make it better.</p>
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<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
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<legend class="blind"></legend>
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<p class="tit">Let us know if we can make it better.</p>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
</div>
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<fieldset>
<legend class="blind"></legend>
<div class="bx_top">
<p class="tit">Let us know if we can make it better.</p>
</div>
<textarea id="commonReason_20000056_-1_10" class="bx_comment" cols="30" rows="10" maxlength="300" placeholder="(Optional) We will not respond to your comment."></textarea>
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</form>Text Content
LINE 日本語 ENGLISH 한국어 中文(简体) 中文(繁體) ภาษาไทย Español ENGLISH * ENGLISH * 日本語 * 한국어 * 中文(简体) * 中文(繁體) * ภาษาไทย * Español * Indonesia Help HELP * Android * iOS * Windows * Mac * Chrome * iPad search delete FAQS About changes to theme splash screens (with LINE version 12.5.0 or later and themes sold from April 2022) toggle Due to Google policy and specification changes, unique theme splash screens (the screen that appears when you open the LINE app) no longer appears. Instead, LINE's default green splash screen is used. This change is applied to themes that were sold up to March 2022 after updating to LINE version 12.5.0 or later. Additionally, the default green LINE splash screen appears for all themes sold from April 2022, regardless of which LINE version is being used. Splash screen of a theme sold before April 2022 on a LINE version earlier than 12.5.0 Splash screen of a theme sold after March 2022, or using LINE version 12.5.0 or later Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK Checking/changing your password toggle Unfortunately, there is no way to directly check your registered password. If you forgot your password, follow the steps below to change it. Note: Be sure to write your new password down so you don’t forget it. 1. Tap the Home tab > Settings > Account. 2. Tap Password. Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account. 3. Enter your new password twice, then tap Change password. If you're viewing this article on your smartphone, tap here to go to the Account screen. If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK Registering an email address toggle Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it. To register an email address: 1. Go to the Home tab > Settings > Account > Email address. 2. Enter an email address, then tap Next. 3. Enter the verification code or tap the URL in the email that was sent to you. Tap here to open the Account screen from your smartphone. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle See below for the steps to log in to LINE using your smartphone's unlock method. When logging in to LINE with your smartphone's unlock method for the first time: 1. Start LINE for iPad or LINE for PC. 2. Enter the phone number registered to your LINE account and select Log in with smartphone. 3. Select Show verification code. 4. Start the smartphone version of LINE. 5. Select the Home tab > Settings > Account > Pair a new device. 6. Enter the six-digit verification code that appears on LINE for iPad or LINE for PC into your smartphone. 7. Use your smartphone's unlock method when prompted to do so. When logging in after the first time: 1. Start LINE for iPad or LINE for PC. 2. Enter the phone number registered to your LINE account and select Log in with smartphone. 3. Start the smartphone version of LINE. 4. Use your smartphone's unlock method when prompted to do so. "Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE. Note: For details about the content of this notification, see this Help article. For more information about your smartphone's unlock method, see this Help article. For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK "This message can't be decrypted" appears and I can't see sent/received chat messages toggle If you see any of the following messages after transferring your account on a smartphone, you may not be able to view past chat messages. - "This message can't be decrypted" - "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device." - "Unable to display message as it couldn't be decrypted." If any of these messages appear and you cannot view your past chat messages, there is unfortunately no way to re-display them. In this case, please ask the other person in the chat to send you any old messages that you need. The messages above appear when: • You transfer your account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chat messages. Note: To view old chat messages on a new device, you need to back them up in advance and restore them. ⋅You transfer your account to a device with a different OS (e.g. iOS to Android). Note: If you transfer your account to a device with a different OS, you cannot transfer your past chat messages. ⋅You receive chat messages while transferring your account. Note: Any chat messages you receive while transferring your account cannot be transferred to your new device. Related Help article: What is Letter Sealing? Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK I'm not receiving the verification code text message toggle If you don't receive the verification code via text message, first check to make sure your phone number can be used for verification. If your phone number can be verified but you're still not receiving the verification code text message, try selecting Resend code or Call me instead. Note: For more information about the Call me instead option, see this Help article. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK About Letter Sealing toggle Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message. Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security. The following information will be encrypted: • Text messages (not including messages sent through other services like YouTube) • Location information • 1-on-1 voice/video calls Note: We plan to expand Letter Sealing’s functionality in the future. If you use LINE for PC with Letter Sealing enabled on the smartphone version of LINE, you will be required to verify your identity the first time you send a message. For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK About Call me instead toggle Selecting Call me instead on the phone number verification code input screen lets you verify your phone number by receiving an automated phone call. To use the Call me instead option: 1. Tap Call me instead at the bottom of the verification code input screen. 2. Tap Continue. 3. After receiving the automated phone call, enter the verification code you were given. Note: The call may be from an overseas phone number. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK Phone numbers that cannot be verified toggle You can only verify a phone number that can receive text messages or phone calls. Landline phone numbers, numbers that start with 050, and virtual phone numbers cannot be used for verification, so be sure to use a phone number offered by a mobile service provider. Note: If you verify a phone number that is already registered to another LINE account, the old account will be deleted. For the steps to change your registered phone number on LINE to a number from a different country, see this Help article. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK Creating a new account toggle You need a device that can receive text messages or phone calls to create a new LINE account. To create a new account: 1. Open LINE and tap Sign up. 2. Confirm the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow. 3. Enter the verification code you received via text message. Note: - On some devices, the verification code is entered automatically. In this case, please skip to step 4. - If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me. 4. Tap No, create a new account. 5. Enter a name, set a profile photo, and tap the arrow. 6. Create a password and tap the arrow. 7. Choose whether to add friends from your device's contacts, then tap the arrow. If you see someone else's name after verifying your phone number, see this Help article. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK Checking your registered email address toggle To check your registered email address: 1. Go to the Home tab > Settings > Account. 2. Tap Email address. 3. Your email address will appear below Change your email. Note: Tap here to open the Account screen from your smartphone. For the steps to register your email address, see this Help article. For the steps to change your email address, see this Help article. Thank you for your feedback. Was this page helpful? Yes No Let us know if we can make it better. Send evaluation Sorry about that. What went wrong? * The information was hard to follow. * The information wasn't accurate. * I needed a more detailed explanation. * The article was too long. * Other Send * LINE * TWITTER * FACEBOOK * LINK CATEGORY * Issues * Creating/transferring a LINE account * Checking/changing your registered information * Purchasing/using items * Friends/Groups * Chats/Calls/Notifications * LINE VOOM * Get more out of LINE * Safety/Security * LINE Pay * About Business Alliances Help Center TOP Copied OK