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Discover why  employees work at only 60% capacity  and more findings from our
Digital Workplace Productivity Report 2022.


 * Platform
   
   Digital Experience Cloud, powered by SysTrack
   
   Whether your employees are across the room, in the next town, or on the other
   side of the globe, we help you ensure they have an optimized digital
   experience.
   
   The Forrester New Wave™: End-User Experience Management, Q4 2020
   
   Platform Features
   
   Intelligent Edge
   
   Intelligent Edge collects over 10,000 data points every 15 seconds to detect
   and resolve issues without intervention from IT.
   
   DEX Library
   
   Solutions to solve specific business challenges and drive IT’s strategic
   influence.

 * Solutions
   
   Digital Employee Experience
   
   Digital employee experience (DEX) measures the quality of your workforce's
   interaction with the technology they need to get their jobs done.
   
   Integrations
   
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   Microsoft Citrix VMware ServiceNow
   
   Solution Categories
   
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   Create dynamic and agile digital workplaces, optimized for productivity and
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   resolutions.
   
   All-in-One Workspace Proactive Services Root Cause Analysis
 * Why Lakeside
   
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   Company Overview
   
   About Us
   
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   management platform.
   
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   experiences.
   
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   Customer Reviews
   
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 * Resources
   
   Resource Center
   
   Discover our demos, webinars, white papers, use cases, and solution briefs.
   
   Lakeside Software's Digital Productivity Report 2022
   
   Blog
   
   Read our latest articles on digital experience management.
   
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   Learn how Lakeside's platform improve IT efficiency and user productivity.
   
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   Discover how to improve the end-user digital experience and reduce IT costs.
   
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PRIVACY STATEMENT

Last revised 2 November 2020.
When you or your representative or agent give us personal information of, or
about, you, you consent (and/or your agent consents on your behalf) to the
collection, storage, processing, sharing and other activities with respect to
your information as provided for in this Privacy Statement.

 

Note for those in the European Economic Area (the “EEA”)
We comply with both the EU-U.S. Privacy Shield Framework and the Swiss-U.S.
Privacy Shield Framework, as set forth by the U.S. Department of Commerce,
regarding the collection, use, and retention of personal information transferred
from the EEA, the United Kingdom, and Switzerland, respectively, to the United
States. We have certified to the Department of Commerce that we adhere to the
Privacy Shield Principles that are a part of the Privacy Shield program (the
“Principles”). To learn more about the Privacy Shield program, and to view our
certification, please visit https://www.privacyshield.gov/.

This Privacy Shield Privacy Statement (available at this page) covers personal
data about data subjects who are citizens of any EEA member state, the United
Kingdom, or of Switzerland, where the personal data is transferred to, and/or
processed in, the United States. If your personal information comes from the EEA
and you have not consented otherwise, the Privacy Shield Privacy Statement, and
not this Privacy Statement, covers your personal information.

If a data subject gives his or her consent to the export of his/her personal
data to the United States, and/or processing of his or her personal data in the
United States, that consent governs such export and processing and the Privacy
Shield Privacy Statement doesn’t apply to any export or processing within the
scope of that consent.

 

General
When this Privacy Statement refers to “Lakeside,” “we, “us,” “our,” or similar
terms, it means Lakeside Software, LLC, a Michigan USA corporation, as well as
Lakeside Software EMEA Limited, Lakeside Software Pty Ltd, Lakeside Software
Japan KK, Lakeside Software GmbH, and Lakeside Software India Private Limited.
When this Privacy Statement refers to “you” or uses similar words, it means the
subject of the personal information discussed in this Privacy Statement.
Other privacy statements may also apply to specific services for which you sign
up, or to Lakeside apps and/or resources that you use (e.g., document repository
services rendered by third parties). Those privacy statements should be read
together with this one. Other third-party services or applications that are used
in connection with Lakeside’s services might also have their own privacy
statements. Those statements have separate terms and should be read
independently from this Privacy Statement.

 

What information does Lakeside collect?
Lakeside collects personal information like name, address, telephone number,
other contact information, billing and payment information, information about
business roles, and information about service requirements and inquiries.
Lakeside, or its Internet service provider (“ISP”), may collect log-file
information, such as Internet protocol (“IP”) addresses, browser type, ISP,
referring/exit pages, platform type, date/time stamp, and number of clicks.
If you provide personal information of a third party to Lakeside (such as when
you sign up a colleague to receive information from or about Lakeside, when you
provide information about a person to enable the person to have credentials or
receive services, or you analyze personal information of that person using
Lakeside’s services or applications), you represent and warrant to Lakeside that
you have all necessary authority to provide that information to Lakeside and to
grant to Lakeside all rights in the information necessary for Lakeside to do
everything with that information that this Privacy Statement permits Lakeside to
do.

 

How does Lakeside collect personal information?
Lakeside collects some of the information directly from you when you provide it
to Lakeside, whether through Lakeside’s website(s) or Lakeside applications, at
conferences or marketing events, and when you acquire goods and/or services from
Lakeside or its affiliates or suppliers.
Lakeside collects information from other sources, as well, such as directories,
membership lists, conference attendee information, people who acquire Lakeside
services for you or for your benefit, and third-party information providers.

 

How does Lakeside use the information that it collects?
Lakeside uses personal information in the following ways.

 * To provide services to you and/or to your organization;
 * To analyze trends and to administer websites, applications, and other
   resources;
 * To communicate with you, and
 * To provide offers by Lakeside or third parties that might interest you.

If Lakeside anonymizes the information (combines it with other information,
redacts it, or otherwise makes it so that it no longer reasonably identifies
you), Lakeside can use the information for any purpose.

 

How does Lakeside treat information of persons under the age of 18?
It is Lakeside’s policy to refrain from knowingly collecting or maintaining
personally identifiable information relating to any person under the age of 18.
If you are under the age of 18, please do not supply any personal information to
Lakeside. If you are under the age of 18 and have already provided personal
information to Lakeside, please have your parent or guardian contact Lakeside
immediately using the information below so that Lakeside can remove such
information from its files. If you are the parent or guardian of a person under
the age of 18 and you have reason to believe that that person’s personal
information has been collected by Lakeside, please contact Lakeside immediately.

 

How does Lakeside use online tracking methods?
Lakeside uses cookies and other methods on its website(s) and/or other resources
to provide offers that might interest you and to personalize the content that
Lakeside provides to you on Lakeside’s website(s) and/or other resources.
Lakeside may also serve, provide, or designate the content of ads or other
presentations on third-party websites, including on third-party websites or as
part of third-party services. Some cookies or similar devices exist only during
a particular session, and some are persistent over multiple sessions over time.
These methods can allow you to maintain your account log-in information and
other information between visits, and they allow Lakeside to measure and record
activity.
Lakeside may use advertising service providers to serve Lakeside advertisements
on other websites or resources that you visit or use. In serving Lakeside
advertisements, these companies may use cookies and other tracking devices to
collect information about your visits to other websites and resources, like
browser type, IP address, which page or content was visited, and time of day.
Lakeside uses this information to evaluate advertising, customize user
experience, and focus marketing and other communications to you and users like
you.
Third parties whose websites or other resources you use might also use cookies
or other tracking methods. This Privacy Statement does not apply to third
parties’ practices. You should obtain and read the privacy statements of those
third parties to understand their practices with respect to cookies and other
tracking devices.
You can set your web browser to reject cookies. Each browser is different, so
you should check your browser’s “Help” menu to learn how to change your cookie
preferences. If you reject or block cookies, Lakeside’s website(s) might not
function as intended.
Many web browsers have a “do not track” setting. That said, there is no
widely-accepted standard (through the World Wide Web Consortium or otherwise)
governing what should happen when a user selects “do not track” in his or her
browser. If and when an industry consensus is reached about how to treat a “do
not track” setting, Lakeside will determine whether to follow that consensus
approach. In the meantime, enabling “do not track” in your browser will not
change what information is exchanged with your computer, or how that information
is used.
You might be able to exercise choices regarding third-party cookies and/or
tracking devices. You can obtain more information about those choices at
http://www.networkadvertising.org/choices/ or http://www.aboutads.info/choices/.

 

With whom, and how, does Lakeside share your information?

 * Anonymized information. If Lakeside anonymizes information (i.e., combines it
   with other information, redacts it, or otherwise makes it so that it no
   longer reasonably identifies you), Lakeside may share that information with
   anyone for any purpose.
 * Outsourcing providers. Lakeside may provide your information to outsourcing
   providers to provide goods and services, to provide technical support,
   provide training, or perform other functions in support of Lakeside’s conduct
   of its business.
 * Successors. If Lakeside sells or otherwise transfers (or investigates the
   potential sale or other transfer of) all or a part of its business, Lakeside
   may transfer to, or share with, the actual or potential buyer or other
   transferee, the personal information associated with the potentially or
   actually transferred business. During any due diligence process with a
   potential buyer, Lakeside will impose obligations of confidentiality and
   restrictions on the use of information. Such transfer would be for the
   purpose of facilitating due diligence and/or allowing the buyer or other
   transferee to operate the business.
 * General use. Lakeside may share your information with others, (whether in
   return for compensation or otherwise) for joint marketing initiatives or to
   permit third parties to market goods or services to you.
 * To comply with legal requirements. Lakeside may share your information if
   required by law enforcement, government agencies, courts, or others where
   Lakeside believes that its cooperation with information requests is required
   by law.

 

International Transfer.
Lakeside may transfer your information to, and store and process your
information in, jurisdictions other than the jurisdiction in which you live
and/or work. Such other jurisdictions might have laws that treat your privacy
differently from the jurisdiction in which you live and/or work. You consent to
any such transfer, storage, and/or processing.

 

What about links and other information provided by others?
One or more Lakeside websites or other resources might contain links to other
websites or other resources that are not operated by Lakeside. Lakeside does not
operate those websites or resources, and Lakeside cannot control the information
that the operators of such websites gather or what the operators of such
websites do with the information. Lakeside is not responsible for the activities
of the operators of such other websites or resources.

 

How does Lakeside secure and safeguard my information?
Lakeside uses, and requires that its service providers use, commercially
reasonable physical, technical, and other safeguards designed to prevent
unauthorized access to, use of, or alteration of, your information.

 

Does Lakeside supplement the information that I provide?
Lakeside sometimes supplements the information that it receives from you with
other information that Lakeside receives from third-party sources, such as
credit card issuers, directories, and/or information clearinghouses.

 

How May Lakeside notify me in the case of a data breach?
For the purposes of any applicable law regarding notification of persons whose
personal information was, or is reasonably believed to have been, acquired by an
unauthorized person, Lakeside’s information security policy provides that any
required notification may, where permitted by law, be made by the use of e-mail,
telephone, fax, mail (including, but not limited to, a notice printed in an
available area of a bill or statement) or posting a notice on a Lakeside website
or other electronic resource. The specific means used is up to Lakeside, and
Lakeside will use its commercially reasonable judgment based on the
circumstances. Where any notice is to be sent to a specific address or number
(such as e-mail address, physical address, telephone number, etc.), Lakeside
will use the latest available address in its records. EXCEPT TO THE EXTENT
PROHIBITED BY LAW, YOU AGREE TO THIS MEANS OF NOTIFICATION.

 

How can you correct your personal information?
If your personal information changes, if you have reason to believe that your
personal information as Lakeside maintains it is incorrect, or if you no longer
desire service, you may contact Lakeside using the contact information below and
Lakeside will accommodate all reasonable requests for such changes.

 

How does Lakeside handle choice and opt-out?
Users who no longer wish to receive newsletters, digital notifications, or
promotional materials or have their information provided to third parties may
opt to not receive such communications or have information shared by contacting
Lakeside using the information below. Please be prepared to tell us the specific
Lakeside good or service with respect to which you wish to opt out. Lakeside
will comply with such requests as soon as is commercially practicable. Such
compliance may involve batch processing and other processes that take 30 days or
longer. If you opt not to receive such communications or allow Lakeside to share
your information and then give your personal information to Lakeside again using
a site or under other circumstances that permit us to use your information,
Lakeside will regard your opt-out as rescinded.
Note that opting out will not have any effect on information that Lakeside has
shared with third parties as permitted by this Privacy Statement.
To change your preference with regard to the way your information is treated,
contact us using the contact information below.

 

What if I opt out and then do things that opt me back in?
If, after opting out, you do certain things that invite us to use your personal
information again, Lakeside will regard you as having opted back in. Examples
include, but aren’t limited to, asking one of Lakeside’s personnel (verbally or
otherwise) to send you information, signing up for an event, or similar
communications or transactions. As always, Lakeside will abide by the provisions
of this privacy statement with respect to your personal information that you
provide to Lakeside.

 

How quickly does Lakeside respond to requests?
Lakeside will use commercially reasonable efforts to timely make any changes you
request. Many such changes are accomplished using batch processing (i.e.
collecting a number of similar change requests and making all such changes at
once), so the changes might not be immediately effective. If you require an
immediate change to your personally identifiable information and are unable to
make such a change using the available site resources, please contact us.

 

How does Lakeside handle changes to this Privacy Statement?
If Lakeside decides to change this privacy policy, Lakeside will post the
changes on one or more websites and/or other places that Lakeside reasonably
believes will give you notice of the change if you’re paying reasonable
attention to the privacy provisions of Lakeside’s website(s) and/or resources.

Except as stated below, Lakeside will use information in accordance with the
privacy statement, or version of the privacy statement, under which the
information was collected.
If Lakeside decides to use information about you in a manner different from that
stated in the privacy statement in effect at the time of collection, Lakeside
will notify you by e-mail if, and to the extent that, you have provided your
e-mail address. If you reply to such an e-mail within a reasonable time and
request that Lakeside not use your personally identifiable information in the
proposed new manner, Lakeside will honor your request, but Lakeside reserves the
right to suspend your access to all or part of the services offered through one
or more sites if you do so.

If you do not reply to such an e-mail, or Lakeside receives a reply of
“undeliverable” or similar message from your last known e-mail address, in
either case after a reasonable time, Lakeside will use the information in the
proposed new manner.

Please be sure to update your e-mail and other contact information from time to
time so that you don’t miss any communication by Lakeside of the kind
contemplated by this section.

 

Are there exceptions to the other provisions of this Privacy Statement?
Notwithstanding anything else in this privacy statement to the contrary,
Lakeside may collect personally identifiable information and use such
information in ways other than those described above if Lakeside is required to
do so by law or if Lakeside deems it advisable in the course of assisting law
enforcement activities or protecting Lakeside’s sites, resources, or property.
Without limiting the foregoing, Lakeside reserves the right to use and disclose
any information that you provide to us if Lakeside deems it advisable in the
prosecution or defense of any litigation involving your use of a good or service
of Lakeside.

 

Special Information for California Residents
Your California Privacy Rights: California privacy law requires us to provide
California residents with specific disclosures about our privacy practices,
including telling you about the information we share with other third parties
for their marketing purposes. You may request this information by contacting us
using the contact information below.

 

How do you contact Lakeside?
If you (a) feel that Lakeside is not abiding by this privacy policy or if you
have questions regarding the policy, (b) wish to begin or end receipt of
newsletters, digital notifications or promotional information, (c) wish to
update your user information, or (d) wish to opt in or out of any other service
offered through Lakeside; please contact Lakeside using the following
information.

 

Privacy Office
Lakeside Software, LLC
40950 Woodward Avenue
Bloomfield Hills, Michigan 48304 USA
Telephone: +1 248 686 1702
E-Mail: privacy@lakesidesoftware.com

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