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English
 * Deutsch
 * Español
 * Français
 * 日本語
 * 한국어
 * Português
 * 中文

 * PRODUCTS
    * OBSERVABILITY
    * Network Management
    * Systems Management
    * Database Management
    * IT Service Management
    * Application Management
    * IT Security
    * ALL PRODUCTS & FREE TRIALS
   
   The SolarWinds Platform is the industry’s only unified monitoring,
   observability, and service management platform. It’s the foundation for a new
   generation of SolarWinds observability solutions and provides the
   architecture on how we solve observability challenges for our customers.
   
   Explore the Platform
   
   Products
   
    * SolarWinds Observability
    * Hybrid Cloud Observability
   
   View All Observability Products
   SolarWinds Hybrid Cloud Observability. Value, integration, and productivity
   for all.
   
   Go from reactive to proactive.
   
   Learn More
   
   Network management tools, from configuration and traffic intelligence to
   performance monitoring and topology mapping, to readily see, understand, and
   resolve issues. An integrated, multi-vendor approach that’s easy to use,
   extend, and scale to keep distributed networks optimized.
   
   Products
   
    * Network Performance Monitor
    * NetFlow Traffic Analyzer
    * Network Configuration Manager
    * IP Address Manager
    * User Device Tracker
    * VoIP & Network Quality Manager
    * Network Automation Manager
   
    * Log Analyzer
    * Network Topology Mapper
    * Engineer's Toolset
    * ipMonitor
    * Kiwi CatTools
    * Kiwi Syslog Server
   
   Bundles
   
    * Network Bandwidth Analyzer Pack
    * Log and Network Performance Pack
    * IP Control Bundle
   
   View All Network Management Products
   SolarWinds Hybrid Cloud Observability. Value, integration, and productivity
   for all.
   
   Go from reactive to proactive.
   
   Learn More
   
   Comprehensive server and application management that’s simple, interoperable,
   and customizable from systems, IPs, and VMs to containers and services.
   Optimize resource usage and reduce MTTR with powerful monitoring, discovery,
   dependency mapping, alerting, reporting, and capacity planning.
   
   Products
   
    * Server & Application Monitor
    * Virtualization Manager
    * Storage Resource Monitor
    * ipMonitor
    * Serv-U Managed File Transfer
    * Serv-U Secured FTP
   
    * Server Configuration Monitor
    * Log Analyzer
    * Access Rights Manager
    * AppOptics
    * Web Performance Monitor
   
   Bundles
   
    * Systems Management Bundle
    * Server Performance & Configuration Bundle
    * Log and Systems Performance Pack
   
    * Application Performance Optimization Pack
    * IT Operations Manager
    * Web Application Monitoring & Performance Pack
   
   View All Systems Management Products
   SolarWinds Hybrid Cloud Observability. Value, integration, and productivity
   for all.
   
   Go from reactive to proactive.
   
   Learn More
   
   Monitor, analyze, diagnose, and optimize database performance and data ops
   that drive your business-critical applications. Unify on-premises and cloud
   database visibility, control, and management with streamlined monitoring,
   mapping, data lineage, data integration, and tuning across multiple vendors.
   
   Products
   
    * Database Performance Analyzer
      Monitoring and optimizing multiple DBMS platforms has never been simpler
    * SQL Sentry
      Monitor, diagnose, and optimize SQL Server and Azure SQL
    * Database Performance Monitor
      Database performance monitoring and optimization for traditional,
      open-source, and cloud-native databases
    * Database Mapper
      Easy-access, self-managed database documentation and data lineage analysis
    * Task Factory
      Save time managing tedious data warehousing ELT/ETL tasks
    * Database Insights for SQL Server
      Have complete monitoring and tuning control over your Microsoft SQL Server
      environment
   
   View All Database Management Products
   Monitor your cloud-native Azure SQL databases with a cloud-native monitoring
   solution.
   
   Azure SQL performance monitoring simplified.
   
   Learn More
   Modernize your service desk with intelligent and automated ticketing, asset,
   configuration, and service-level agreement (SLA) management; a knowledge
   base; and a self-service portal with secure remote assistance. SolarWinds
   offers an easy-to-use IT service management (ITSM) platform designed to meet
   your service management needs to maximize productivity while adhering to ITIL
   best practices.
   
   Products
   
    * Service Desk
      Cloud-based and artificial intelligence (AI)-powered ITSM platform
      offering employee service management and IT asset management (ITAM)
      capabilities—including asset discovery and incident, problem, release, and
      change management—supported by a configuration management database (CMDB)
      and built to integrate with the SolarWinds® observability solutions.
    * Web Help Desk
      On-premises ITSM software designed to centralize and simplify IT help desk
      processes, from service request creation to resolution. Incorporates ITAM
      and asset discovery capabilities to streamline and automate ticket
      management.
    * Dameware Remote Everywhere
      Cloud-Based Remote Support Software with advanced encryption and MFA.
      Integrates with SolarWinds Service Desk
    * Dameware Remote Support
      On-Premises Remote Support Software with FIPS 140-2 encryption standards.
      Integrates with SolarWinds Web Help Desk
    * Dameware Mini Remote Control
      Basic On-Premises Remote Support software
   
   View All IT Service Management Products
   SolarWinds Service Desk is a 2020 TrustRadius Winner
   Service Desk is a winner in two categories: IT Asset Management and IT
   Service Management (ITSM)
   Ensure user experience with unified performance monitoring, tracing, and
   metrics across applications, clouds, and SaaS. Robust solutions offering rich
   visualization, synthetic and real user monitoring (RUM), and extensive log
   management, alerting, and analytics to expedite troubleshooting and
   reporting.
   
   Products
   
    * SolarWinds Observability
      Deliver unified and comprehensive visibility for cloud-native, custom web
      applications to help ensure optimal service levels and user satisfaction
      with key business services
    * AppOptics
      SaaS-based infrastructure and application performance monitoring, tracing,
      and custom metrics for hybrid and cloud-custom applications.
    * Server & Application Monitor
      Infrastructure and application performance monitoring for commercial
      off-the-shelf and SaaS applications; built on the SolarWinds® Orion®
      platform.
    * Loggly
      Fast and powerful hosted aggregation, analytics and visualization of
      terabytes of machine data across hybrid applications, cloud applications,
      and infrastructure.
    * Log Analyzer
      Monitoring and visualization of machine data from applications and
      infrastructure inside the firewall, extending the SolarWinds® Orion®
      platform.
    * Papertrail
      Real-time live tailing, searching, and troubleshooting for cloud
      applications and environments.
    * Pingdom
      Real user, and synthetic monitoring of web applications from outside the
      firewall.
   
   View All Application Management Products
   SolarWinds Observability. Comprehensive observability. Maximum flexibility.
   Easy to use.
   
   A unified platform offering with discrete capabilities so you can scale
   seamlessly as your needs grow.
   
   Learn More
   Reduce attack surface, manage access, and improve compliance with IT security
   solutions designed for accelerated time-to-value ranging from security event
   management, access rights management, identity monitoring, server
   configuration monitoring and patching, and secure gateway and file transfer.
   
   Products
   
    * Access Rights Manager
    * Security Event Manager
    * Server Configuration Monitor
    * Patch Manager
    * Identity Monitor
   
    * Serv-U Managed File Transfer
    * Serv-U Secured FTP
    * Serv-U Gateway
   
   View All IT Security Products
   Help Reduce Insider Threat Risks with SolarWinds® Access Rights Manager
   
   Manage and Audit Access Rights across your Infrastructure.
   
   Learn More
   
 * Solutions
    * BY NEED
    * BY INDUSTRY
    * BY TECHNOLOGY
   
   Use Case
   
    * Hybrid Cloud Observability
    * Database Management
    * Application Performance Management
    * SolarWinds Orion Platform
    * Network Management
    * IT Asset Management
    * IT Security
    * IT Operations Management
    * IT Help Desk
    * Remote Monitoring
   
    * Infrastructure
    * IT Service Management
    * IT Automation
    * Compliance
    * Remote Infrastructure Management
    * Hybrid Systems Monitoring
    * Secure Remote Access
   
   View All Solutions
   SolarWinds Hybrid Cloud Observability. Value, integration, and productivity
   for all.
   
   Go from reactive to proactive.
   
   Learn More
   
   Industry
   
    * Small Business
    * Enterprise
    * Education
    * Public Sector
   
   View All Solutions
   Be the first to know when your public or private applications are down, slow,
   or unresponsive.
   
   End user monitoring, hybrid, and simplified.
   
   Learn More
   
   Technology
   
    * Azure
    * Active Directory
    * Cisco
    * Office 365
    * MySQL
    * SQL Diagnostic
   
   View All Solutions
   
 * Support
   Renew Maintenance
   
   Renew to download the latest product features, get 24/7 tech support, and
   access to instructor-led training.
   
    * Renew Maintenance
    * Learn about Auto-Renewal
   
   Access the Success Center
   
   Find product guides, documentation, training, onboarding information, and
   support articles.
   
    * Access the Success Center
    * Onboarding/Deployment Services
    * Premium Support Offerings
   
   Technical Support
   
   Submit a ticket for technical and product assistance, or get customer service
   help.
   
    * Americas: +1-512-682-9300
    * EMEA: +353 21 5002900
    * APAC: +65 6593 7600
    * Submit a Ticket
    * Supported Versions
    * End of Life Policy
    * End of Life Policy for SaaS Products
   
   Training & Certification
   
   Learn through self-study, instructor-led, and on-demand classes with the
   SolarWinds Academy.
   
    * SolarWinds Academy
    * SolarWinds Certified Professional
   
   Customer Portal
   
   Download the latest product versions and hotfixes. Manage your portal account
   and all your products.
   
    * Access the Customer Portal
 * Community
   THWACK
   
   Connect with more than 150,000+ community members. Get help, be heard by us
   and do your job better using our products.
   
    * View THWACK
   
   Orange Matter
   
   Get practical advice on managing IT infrastructure from up-and-coming
   industry voices and well-known tech leaders.
   
    * View Orange Matter
   
   LogicalRead Blog
   
   Into databases? Find articles, code and a community of database experts.
   
    * View LogicalRead Blog
   
   Secure by Design Resource Center
   
   Get the latest SolarWinds investigation updates, advice from leading
   cybersecurity experts we’re working with, and learn about our Secure by
   Design journey.
   
    * View Resources
 * FREE TRIALS

 * Contact Sales
 * Online Quote
 * 


 * PRODUCTS
   * OBSERVABILITY
     * SolarWinds Observability
     * Hybrid Cloud Observability
   * Network Management
     * Network Performance Monitor
     * NetFlow Traffic Analyzer
     * Network Configuration Manager
     * IP Address Manager
     * User Device Tracker
     * VoIP & Network Quality Manager
     * Network Automation Manager
     * Log Analyzer
     * Network Topology Mapper
     * Engineer's Toolset
     * ipMonitor
     * Kiwi CatTools
     * Kiwi Syslog Server
     * Network Bandwidth Analyzer Pack
     * Log and Network Performance Pack
     * IP Control Bundle
   * Systems Management
     * Server & Application Monitor
     * Virtualization Manager
     * Storage Resource Monitor
     * ipMonitor
     * Serv-U Managed File Transfer
     * Serv-U Secured FTP
     * Server Configuration Monitor
     * Log Analyzer
     * Access Rights Manager
     * AppOptics
     * Web Performance Monitor
     * Systems Management Bundle
     * Server Performance & Configuration Bundle
     * Log and Systems Performance Pack
     * Application Performance Optimization Pack
     * IT Operations Manager
     * Web Application Monitoring & Performance Pack
   * Database Management
     * Database Performance Analyzer
     * SQL Sentry
     * Database Performance Monitor
     * Database Mapper
     * Task Factory
     * Database Insights for SQL Server
   * IT Service Management
     * Service Desk
     * Web Help Desk
     * Dameware Remote Everywhere
     * Dameware Remote Support
     * Dameware Mini Remote Control
   * Application Management
     * SolarWinds Observability
     * AppOptics
     * Server & Application Monitor
     * Loggly
     * Log Analyzer
     * Papertrail
     * Pingdom
   * IT Security
     * Access Rights Manager
     * Security Event Manager
     * Server Configuration Monitor
     * Patch Manager
     * Identity Monitor
     * Serv-U Managed File Transfer
     * Serv-U Secured FTP
     * Serv-U Gateway
 * Solutions
   * BY NEED
     * Hybrid Cloud Observability
     * Database Management
     * Application Performance Management
     * SolarWinds Orion Platform
     * Network Management
     * IT Asset Management
     * IT Security
     * IT Operations Management
     * IT Help Desk
     * Remote Monitoring
     * Infrastructure
     * IT Service Management
     * IT Automation
     * Compliance
     * Remote Infrastructure Management
     * Hybrid Systems Monitoring
     * Secure Remote Access
   * BY INDUSTRY
     * Small Business
     * Enterprise
     * Education
     * Public Sector
   * BY TECHNOLOGY
     * Azure
     * Active Directory
     * Cisco
     * Office 365
     * MySQL
     * SQL Diagnostic
 * Support
   * Renew Maintenance
     * Renew Maintenance
     * Learn about Auto-Renewal
   * Access the Success Center
     * Access the Success Center
     * Onboarding/Deployment Services
     * Premium Support Offerings
   * Technical Support
     * Americas: +1-512-682-9300
     * EMEA: +353 21 5002900
     * APAC: +65 6593 7600
     * Submit a Ticket
     * Supported Versions
     * End of Life Policy
     * End of Life Policy for SaaS Products
   * Training & Certification
     * SolarWinds Academy
     * SolarWinds Certified Professional
   * Customer Portal
     * Access the Customer Portal
 * Community
   * THWACK
     * View THWACK
   * Orange Matter
     * View Orange Matter
   * LogicalRead Blog
     * View LogicalRead Blog
   * Secure by Design Resource Center
     * View Resources
 * FREE TRIALS
 * Contact Sales
 * Online Quote
 * View All Products View Free Tools


IT SERVICE MANAGEMENT SOFTWARE


SIMPLIFY HELP DESK TICKETING, IT ASSET MANAGEMENT, AND END-USER SUPPORT.

Service Request Management



Help Desk Ticketing



IT Asset Management



Remote Control & Screen Sharing



Remote Windows Administration



Active Directory Management



Desktop Management




IT SERVICE MANAGEMENT

Service Desk

A modern IT service management (ITSM) solution to eliminate barriers to employee
support services

 * Incident management consolidates, manages, and prioritizes incoming tickets.
 * Service catalog standardizes service request and fulfillment processes.
 * Fully integrated IT asset management compiles hardware, software, POs, and
   more.

START FREE TRIAL Fully functional for 30 days START FREE TRIAL Fully functional
for 30 days
Quick View
Web Help Desk

Affordable Help Desk Ticketing and Asset Management Software

 * Automate ticketing management
 * Centralize your knowledge management
 * Meet your SLAs

DOWNLOAD FREE TRIAL Fully functional for 14 days EMAIL LINK TO TRIAL Fully
functional for 14 days
Quick View
Dameware Remote Everywhere

Deliver the tools IT professionals need in a cloud-based, remote support
solution

 * Fast remote control
 * Safe remote support
 * Remote access to sleeping and powered-off computers

START FREE TRIAL Fully functional for 14 days START FREE TRIAL Fully functional
for 14 days
Quick View
Dameware Remote Support

Remote control and systems management tools in one easy-to-use package

 * Fast and secure remote control
 * Anywhere, anytime remote assistance
 * Simplify Windows administration

DOWNLOAD FREE TRIAL Fully functional for 14 days EMAIL LINK TO TRIAL Fully
functional for 14 days
Quick View




ITSM BUNDLES

Help Desk Essentials Pack

Save time, money, and resources by automating and simplifying help desk and IT
support tasks

 * Simplify IT service management
 * Accelerate support delivery
 * Improve customer satisfaction

DOWNLOAD FREE TRIAL Fully functional for 14 days EMAIL LINK TO TRIAL Fully
functional for 14 days
Learn More Learn More


IT SERVICE MANAGEMENT FREE TOOLS

Admin Bundle for Active Directory

Keep your Active Directory tidy with this trio of management tools

DOWNLOAD FREE TOOL 100% Free EMAIL LINK TO FREE TOOL 100% Free
Learn More Learn More
Permissions Analyzer for Active Directory

Get instant visibility into user and group permissions

DOWNLOAD FREE TOOL 100% Free EMAIL LINK TO FREE TOOL 100% Free
Learn More Learn More
Event Log Forwarder for Windows

Automatically forward Windows event logs as syslog messages to any syslog
service.

DOWNLOAD FREE TOOL 100% Free EMAIL LINK TO FREE TOOL 100% Free
Learn More Learn More


WHICH IT SERVICE MANAGEMENT SOFTWARE BEST SUITS YOUR NEEDS?

Our IT Service Management experts are on call to help you find the right
product. Call 0800 6644677 or email emeasales@solarwinds.com.


LEARN MORE ABOUT OUR POPULAR PRODUCTS

 * Automated User Provisioning Automated User Provisioning
 * NTFS Permissions Report Tool NTFS Permissions Report Tool
 * Active Directory Auditing Tool Active Directory Auditing Tool
 * Network Audit Network Audit

 * IP Address Scanner IP Address Scanner
 * Network Troubleshooting Network Troubleshooting
 * Server Monitoring Software Server Monitoring Software
 * Virtualization Manager Virtualization Manager

 * Database Performance Monitoring Database Performance Monitoring
 * Service Desk Service Desk
 * IT Help Desk IT Help Desk
 * IT Asset Management IT Asset Management

We’re Geekbuilt.®

Developed by network and systems engineers who know what it takes to manage
today's dynamic IT environments, SolarWinds has a deep connection to the IT
community.

The result? IT management products that are effective, accessible, and easy to
use.

 * 
 * 
 * 
 * 

Company Investors Career Center Secure By Design IT Glossary
Resource Center Preference Center For Customers For Government GDPR Resource
Center
Legal Documents Privacy California Privacy Rights Security Information
Documentation & Uninstall Information Trust Center Disclosure Policy
© 2023 SolarWinds Worldwide, LLC. All rights reserved.
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