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HOW TO BOOK AN APPOINTMENT
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CHOOSE YOUR TOPIC
Select ‘Book an appointment’ and choose what kind of advice you want. This helps
us connect you with the right expert from the get-go.
PICK YOUR DAY AND TIME
Pick an available day and time and provide us with some basic info.
GET YOUR VIDEO LINK
We’ll send you a confirmation email with a Microsoft Teams video link. (Feel
free to turn off your camera if you’d prefer an audio call.)
MANAGE YOUR APPOINTMENT
If you need to change anything about your appointment, just follow the
instructions in your confirmation email.
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If you’re shopping for your business, our experts can guide you through your
best tech options.
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REAL REVIEWS FROM REAL CUSTOMERS
* > "The expert was pitch perfect in his assistance helping me determine which
> device was going to work best for my student. I left feeling confident in
> my purchase. Five stars across the board."
Customer review
* > "Very helpful in making me feel comfortable enough to consider a purchase
> without being able to go to a retail location."
Customer review
* > "I had never had an online shopping experience before, and this made me
> very likely to try it again. My expert was extremely friendly,
> knowledgeable, and helpful!"
Customer review
--------------------------------------------------------------------------------
MEET SOME OF OUR EXPERTS
Previous Next
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
FREQUENTLY ASKED QUESTIONS
Expand all | Collapse all
Is there a cost associated with a personal shopping appointment? Will I be
expected to buy anything?
There is no associated cost or expectation to purchase. We know that shopping
for the right tech can be tricky, and our product experts are available to
answer questions and provide insightful advice with zero pressure to buy.
How do I join my online appointment? Do I need to download Microsoft Teams?
You do not need to download the Microsoft Teams app; however, it will offer an
optimal experience. To join your appointment, simply select the “Join your
appointment” button provided in your confirmation or reminder emails and sign in
as a guest through a web browser.
If joining via desktop browser, we recommend using Edge or Chrome to ensure a
fully supported experience. Other browsers may experience problems joining the
session. Select “Allow” when prompted by the browser for access to your
microphone and camera. (You’ll have the option to mute your microphone and turn
off video before joining and at any point during the call.) Then provide your
name and select the “Join now” button to enter the virtual lobby. A Microsoft
Store associate will admit you into your session.
If joining via smartphone or tablet, the page will open in your mobile browser.
Enter your name and select the “Get started” button. Select “Allow” when
prompted by the browser for access to your microphone and camera. (You’ll have
the option to mute your microphone and turn off video before joining and at any
point during the call.) Select “Join meeting lobby” and a Microsoft Store
associate will admit you into the session.
What types of products can I get help with during my appointment?
Our experts can help you with any item we sell at Microsoft Store. You can ask
about Surface devices, other PCs and tablets, accessories, Microsoft 365 plans,
gaming products, including Xbox and PC, VR and mixed-reality experiences,
Windows, and more.
Will I be able to purchase products through this appointment?
Yes. Our product experts will give you the option to either add items to your
cart for you and complete the transaction or walk you through adding items to
your own cart.
Will I need to be on camera during the appointment?
No. You have the option to turn your camera off or on at any point during the
call.
Will this session be recorded?
Some customers find it useful to record the session for reference, but it’s up
to you. At the beginning of the session, you’ll be given the option to record.
You can then opt in, or out.
Can I schedule a follow-up appointment with the same expert?
Yes, but you’ll need to do this on your first call with the product expert.
They’ll schedule the follow-up session for you.
Can I book a session on behalf of someone?
Yes. You can book for someone else as long as the account holder is 18 years of
age or 19 in some provinces in Canada and will be in the session.
If I live outside of Canada, can I still book an appointment?
We are currently supporting CA, US, UK, and AU customers. If you reside in one
of these regions, please visit the appropriate regional site to book a session.
Can I use this service if I have a hearing disability?
Yes. Captions can be turned on during the conversation.
How do I reschedule or cancel my appointment?
You can make changes to your booking here. You’ll need the confirmation number
found in your confirmation email.
THE MICROSOFT STORE PROMISE
Microsoft Store offers world-class customer support and guidance, ensuring that
our customers find the best devices, games, apps, software, and resources for
their personal and professional needs.
Learn more >
FREE SHIPPING
Get free shipping with no minimum purchase required with the Microsoft Store
Promise.
See shipping details
FREE RETURNS THROUGH JAN 31, 2023
Change of mind? Send your holiday purchase back for free through January 31,
2023.*
Learn about returns
PICK PRESENTS WITH A PRO, FOR FREE
Our personal shoppers can help you choose the right gifts, from Xbox games to
Surface devices, as part of the Microsoft Store Promise.
Book a free appointment
IF OUR PRICE DROPS BEFORE JAN 2, 2023, WE’LL REFUND YOU THE DIFFERENCE
Buy your gifts from us and we’ll refund you the difference if our price drops
before January 2, 2023.**
Learn about our price promise
Microsoft Store offers free personal shopping assistance by video, audio call,
or chat. Book an online appointment or chat live with a product expert for
guidance, recommendations, and help placing orders. We can help with all things
Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more.
*Available with eligible consumer purchases only made between 10/3/22 – 12/31/22
at Microsoft Store online in the United States (including Puerto Rico) and
Canada and at the Microsoft Experience Center in New York, NY. Purchases can be
returned through January 31, 2023. Business, commercial, and reseller customer
purchases not eligible. Items purchased from Microsoft Store can be returned by
following instructions for return for refund on the returns page or by visiting
the Microsoft Experience Center in NY. Items purchased from Microsoft Experience
Center can only be returned by visiting the Microsoft Experience Center in New
York during the return period. Applicable return policy applies to each
purchase. Please see Microsoft Terms of Sale for terms applicable to Microsoft
Store purchases. Promotional items given, or discounted products bought with, a
qualifying product are not valid or must be returned if the qualifying product
is returned. For Surface purchases, you may be entitled to additional benefits
under the Microsoft Store Promise for Surface; the Microsoft Experience Center
honors the Microsoft Store Promise for Surface. Microsoft reserves the right to
modify or discontinue offers at any time.
**Offer valid from 9AM PT October 3, 2022 to 11:59PM PT through January 2, 2023
(“Offer Period”) on eligible consumer purchases only made at Microsoft Store
online in the United States (including Puerto Rico) and Canada and at the
Microsoft Experience Center in New York, NY. Business, commercial, and reseller
customer purchases not eligible. Customer is eligible for price adjustment only
if the price of the purchased item is reduced during the Offer Period and in
stock for purchase. For purchases made from Microsoft Store, Customer must
contact customer service at 877-696-7786 with order number and any other
information requested by a representative. If purchased at the Microsoft
Experience Center in New York, Customer must return to the Microsoft Experience
Center in New York with receipt to receive price adjustment. Price adjustment
will be provided to Customer in same manner as item was purchased. Limit of one
price adjustment per item. For Surface purchases, you may be entitled to
additional benefits under the Microsoft Store Promise for Surface. Price
adjustments do not include taxes, or shipping or other fees. Microsoft reserves
the right to modify or discontinue offers at any time.
Child is defined as a person under 18 years of age, under 19 years of age in
some provinces in Canada, and under 21 years of age in Puerto Rico.
We are not able to offer this service to residents of Quebec, Canada.
SETUP
If you've purchased Microsoft 365, Xbox products, Surface, or any other PC
device that runs on Windows, our product experts can guide you through the
initial setup process. We can also help you personalize a Protection Plan,
Microsoft 365, Family Safety, and more.
Book a free setup appointment
--------------------------------------------------------------------------------
GET FREE HELP WITH YOUR SETUP
Did you get a new PC or Xbox gaming product? Wherever purchased, let our product
experts guide you through the setup process and answer any questions—for free.
Book an appointment
HOW TO BOOK AN APPOINTMENT
Book a free setup appointment >
CHOOSE YOUR TOPIC
Select ‘Book an appointment’ and choose what kind of advice you want. This helps
us connect you with the right expert from the get-go.
PICK YOUR DAY AND TIME
Pick an available day and time and provide us with some basic info.
GET YOUR VIDEO LINK
We’ll send you a confirmation email with a Microsoft Teams video link. (Feel
free to turn off your camera if you’d prefer an audio call.)
MANAGE YOUR APPOINTMENT
If you need to change anything about your appointment, just follow the
instructions in your confirmation email.
GET THE RIGHT SUPPORT FOR TECHNICAL ISSUES
A setup session is designed to help you set up a new product. If you need help
solving an existing issue with a Microsoft product you already own, please visit
Microsoft Support.
Visit Microsoft Support
--------------------------------------------------------------------------------
REAL REVIEWS FROM REAL CUSTOMERS
* > "My product expert did an outstanding job with my installation today! I
> can't say thank you enough for his professional help. I am working on a
> deadline and with his help I can get the project done and relax."
Customer review
* > "Amazing service. Way better then chatting through text or talking on the
> phone!"
Customer review
* > "My expert was wonderful. He was patient, courteous and very knowledgeable.
> His instructions for me to follow were clear and concise. Great asset to
> your team, thank you."
Customer review
--------------------------------------------------------------------------------
MEET SOME OF OUR EXPERTS
Previous Next
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
FREQUENTLY ASKED QUESTIONS
Expand all | Collapse all
Is there a cost associated with a personal setup appointment?
There is no associated cost. Our experts can guide you through the initial setup
of your Microsoft products, even if you didn’t buy them from us.
How do I join my online appointment? Do I need to download Microsoft Teams?
You do not need to download the Microsoft Teams app; however, it will offer an
optimal experience. To join your appointment, simply select the “Join your
appointment” button provided in your confirmation or reminder emails and sign in
as a guest through a web browser.
If joining via desktop browser, we recommend using Edge or Chrome to ensure a
fully supported experience. Other browsers may experience problems joining the
session. Select “Allow” when prompted by the browser for access to your
microphone and camera. (You’ll have the option to mute your microphone and turn
off video before joining and at any point during the call.) Then provide your
name and select the “Join now” button to enter the virtual lobby. A Microsoft
Store associate will admit you into your session.
If joining via smartphone or tablet, the page will open in your mobile browser.
Enter your name and select the “Get started” button. Select “Allow” when
prompted by the browser for access to your microphone and camera. (You’ll have
the option to mute your microphone and turn off video before joining and at any
point during the call.) Select “Join meeting lobby” and a Microsoft Store
associate will admit you into the session.
Will I be able to get technical support through this appointment?
No. These sessions will support you specifically with either purchasing, setup,
or training on your new device or software. If you need technical support to
solve an issue or want to browse FAQs on a product you own, please visit
Microsoft Support for help.
Do I need to have my new device up and running for my setup appointment?
No. Our product experts will have tools to help guide you through the device
setup using screen share on a separate device if you haven’t taken your new
device out of the box.
What types of products can I get help with during my appointment?
Our product experts can help with setting up Microsoft 365, gaming products,
Surface, or any PC device that runs on Windows.
Can I book an appointment on behalf of someone?
Yes. You can book for someone else as long as the account holder is 18 years of
age or 19 in some provinces in Canada and will be in the session.
If I live outside of Canada, can I still book an appointment?
We are currently supporting CA, US, UK, and AU customers. If you reside in one
of these regions, please visit the appropriate regional site to book an
appointment.
Will I need to be on camera during the appointment?
No. You have the option to turn your camera off or on at any point during the
call.
Will this session be recorded?
Some customers find it useful to record the session for reference, but it’s up
to you. At the beginning of the session, you’ll be given the option to record.
You can then opt in, or out.
Can I use this service if I have a hearing disability?
Yes. Captions can be turned on during the conversation.
How do I reschedule or cancel my appointment?
You can make changes to your booking here. You’ll need the confirmation number
found in your confirmation email.
THE MICROSOFT STORE PROMISE
Microsoft Store offers world-class customer support and guidance, ensuring that
our customers find the best devices, games, apps, software, and resources for
their personal and professional needs.
Learn more >
FREE SHIPPING
Get free shipping with no minimum purchase required with the Microsoft Store
Promise.
See shipping details
FREE RETURNS THROUGH JAN 31, 2023
Change of mind? Send your holiday purchase back for free through January 31,
2023.*
Learn about returns
PICK PRESENTS WITH A PRO, FOR FREE
Our personal shoppers can help you choose the right gifts, from Xbox games to
Surface devices, as part of the Microsoft Store Promise.
Book a free appointment
IF OUR PRICE DROPS BEFORE JAN 2, 2023, WE’LL REFUND YOU THE DIFFERENCE
Buy your gifts from us and we’ll refund you the difference if our price drops
before January 2, 2023.**
Learn about our price promise
Microsoft Store offers free personal setup assistance by video, audio call, or
chat. Book an online appointment with a product expert to set up a new Microsoft
Surface, Windows PC, Xbox Series X, or Xbox Series S, to discuss Windows 11
upgrade eligibility, and to learn how to get the most of your Game Pass Ultimate
Subscription. Purchase from Microsoft Store not required.
*Available with eligible consumer purchases only made between 10/3/22 – 12/31/22
at Microsoft Store online in the United States (including Puerto Rico) and
Canada and at the Microsoft Experience Center in New York, NY. Purchases can be
returned through January 31, 2023. Business, commercial, and reseller customer
purchases not eligible. Items purchased from Microsoft Store can be returned by
following instructions for return for refund on the returns page or by visiting
the Microsoft Experience Center in NY. Items purchased from Microsoft Experience
Center can only be returned by visiting the Microsoft Experience Center in New
York during the return period. Applicable return policy applies to each
purchase. Please see Microsoft Terms of Sale for terms applicable to Microsoft
Store purchases. Promotional items given, or discounted products bought with, a
qualifying product are not valid or must be returned if the qualifying product
is returned. For Surface purchases, you may be entitled to additional benefits
under the Microsoft Store Promise for Surface; the Microsoft Experience Center
honors the Microsoft Store Promise for Surface. Microsoft reserves the right to
modify or discontinue offers at any time.
**Offer valid from 9AM PT October 3, 2022 to 11:59PM PT through January 2, 2023
(“Offer Period”) on eligible consumer purchases only made at Microsoft Store
online in the United States (including Puerto Rico) and Canada and at the
Microsoft Experience Center in New York, NY. Business, commercial, and reseller
customer purchases not eligible. Customer is eligible for price adjustment only
if the price of the purchased item is reduced during the Offer Period and in
stock for purchase. For purchases made from Microsoft Store, Customer must
contact customer service at 877-696-7786 with order number and any other
information requested by a representative. If purchased at the Microsoft
Experience Center in New York, Customer must return to the Microsoft Experience
Center in New York with receipt to receive price adjustment. Price adjustment
will be provided to Customer in same manner as item was purchased. Limit of one
price adjustment per item. For Surface purchases, you may be entitled to
additional benefits under the Microsoft Store Promise for Surface. Price
adjustments do not include taxes, or shipping or other fees. Microsoft reserves
the right to modify or discontinue offers at any time.
Child is defined as a person under 18 years of age, under 19 years of age in
some provinces in Canada, and under 21 years of age in Puerto Rico.
We are not able to offer this service to residents of Quebec, Canada.
TRAINING
If you’d like to learn more about using Microsoft 365, Xbox gaming products,
Surface, or Windows, our product experts can show you essential features and how
to make the most of them.
Book a free training appointment
--------------------------------------------------------------------------------
GET FREE HELP WITH YOUR SETUP
Did you get a new PC or Xbox gaming product? Wherever purchased, let our product
experts guide you through the setup process and answer any questions—for free.
Book an appointment
HOW TO BOOK AN APPOINTMENT
Book a free training appointment >
CHOOSE YOUR TOPIC
Select ‘Book an appointment’ and choose what kind of advice you want. This helps
us connect you with the right expert from the get-go.
PICK YOUR DAY AND TIME
Pick an available day and time and provide us with some basic info.
GET YOUR VIDEO LINK
We’ll send you a confirmation email with a Microsoft Teams video link. (Feel
free to turn off your camera if you’d prefer an audio call.)
MANAGE YOUR APPOINTMENT
If you need to change anything about your appointment, just follow the
instructions in your confirmation email.
PERSONAL TRAINING FOR BUSINESS CUSTOMERS
Our business product experts offer one-on-one training sessions to build your
skills on Microsoft 365, Surface products, Windows Pro, and more.
Learn about training sessions for business
--------------------------------------------------------------------------------
REAL REVIEWS FROM REAL CUSTOMERS
* > "This was the best experience I could have hoped for. My expert was great!
> Patient and kind and not rushed. I've already told 10+ people about the
> service and how great it was."
Customer review
* > "I appreciate this service so much. I recently bought a Surface. This
> service makes all the difference for a user to feel confident and
> comfortable using your products."
Customer review
* > "Support was awesome! Everyone should do it this way. This was a
> refreshingly great experience and totally unexpected. This is a game
> changer for me!"
Customer review
--------------------------------------------------------------------------------
MEET SOME OF OUR EXPERTS
Previous Next
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
DAIJA, PRODUCT EXPERT
A trained sound and music engineer, Daija made the jump to Microsoft Store
almost six years ago and her attachment to her Surface Laptop has only grown
stronger. When she’s not navigating Microsoft 365 with customers, she loves to
game and discover new facts on Bing.
VICTOR, PRODUCT EXPERT
Nine years on the job and Victor still can’t settle on his favourite Microsoft
product—probably his Surface, but maybe also his Xbox console? When he’s not
helping customers, he’s in dad mode, playing board games and watching ‘80s
blockbusters with his kids.
FREQUENTLY ASKED QUESTIONS
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Is there a cost associated with a personal training appointment?
There is no associated cost. We are happy to help you learn how to use and make
the most of your Microsoft products, even if you didn’t buy them from us.
Will I be able to get technical support through this appointment?
No. These sessions will support you specifically with either purchasing, setup,
or training on your new device or software. If you need technical support to
solve an issue or want to browse FAQs on a product you own, please visit
Microsoft Support for help.
What types of products can I get help with during my appointment?
Our product experts can help you learn essential skills and explore features in
Microsoft 365, Surface, or any PC device that runs on Windows.
Will I need to be on camera during the appointment?
No. You have the option to turn your camera off or on at any point during the
call.
How do I join my online appointment? Do I need to download Microsoft Teams?
You do not need to download the Microsoft Teams app; however, it will offer an
optimal experience. To join your appointment, simply select the “Join your
appointment” button provided in your confirmation or reminder emails and sign in
as a guest through a web browser.
If joining via desktop browser, we recommend using Edge or Chrome to ensure a
fully supported experience. Other browsers may experience problems joining the
session. Select “Allow” when prompted by the browser for access to your
microphone and camera. (You’ll have the option to mute your microphone and turn
off video before joining and at any point during the call.) Then provide your
name and select the “Join now” button to enter the virtual lobby. A Microsoft
Store associate will admit you into your session.
If joining via smartphone or tablet, the page will open in your mobile browser.
Enter your name and select the “Get started” button. Select “Allow” when
prompted by the browser for access to your microphone and camera. (You’ll have
the option to mute your microphone and turn off video before joining and at any
point during the call.) Select “Join meeting lobby” and a Microsoft Store
associate will admit you into the session.
Can I schedule a follow-up appointment with the same expert?
Yes, but you’ll need to do this on your first call with the expert. They’ll
schedule the follow-up session for you.
If I live outside of Canada, can I still book an appointment?
We are currently supporting CA, US, UK, and AU customers. If you reside in one
of these regions, please visit the appropriate regional site to book an
appointment.
Will this appointment be recorded?
Some customers find it useful to record the session for reference, but it’s up
to you. At the beginning of the session, you’ll be given the option to record.
You can then opt in, or out.
Can I book an appointment on behalf of someone?
Yes. You can book for someone else as long as the account holder is 18 years of
age or 19 in some provinces in Canada and will be in the session.
Can I use this service if I have a hearing disability?
Yes. Captions can be turned on during the conversation.
How do I reschedule or cancel my appointment?
You can make changes to your booking here. You’ll need the confirmation number
found in your confirmation email.
THE MICROSOFT STORE PROMISE
Microsoft Store offers world-class customer support and guidance, ensuring that
our customers find the best devices, games, apps, software, and resources for
their personal and professional needs.
Learn more >
FREE SHIPPING
Get free shipping with no minimum purchase required with the Microsoft Store
Promise.
See shipping details
FREE RETURNS THROUGH JAN 31, 2023
Change of mind? Send your holiday purchase back for free through January 31,
2023.*
Learn about returns
PICK PRESENTS WITH A PRO, FOR FREE
Our personal shoppers can help you choose the right gifts, from Xbox games to
Surface devices, as part of the Microsoft Store Promise.
Book a free appointment
IF OUR PRICE DROPS BEFORE JAN 2, 2023, WE’LL REFUND YOU THE DIFFERENCE
Buy your gifts from us and we’ll refund you the difference if our price drops
before January 2, 2023.**
Learn about our price promise
Microsoft Store offers free personal training by video, audio call, or chat.
Book an online appointment with a product expert to explore, learn and ask
questions about Microsoft products and services. We can help with all things
Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more. Purchase from
Microsoft Store not required.
*Available with eligible consumer purchases only made between 10/3/22 – 12/31/22
at Microsoft Store online in the United States (including Puerto Rico) and
Canada and at the Microsoft Experience Center in New York, NY. Purchases can be
returned through January 31, 2023. Business, commercial, and reseller customer
purchases not eligible. Items purchased from Microsoft Store can be returned by
following instructions for return for refund on the returns page or by visiting
the Microsoft Experience Center in NY. Items purchased from Microsoft Experience
Center can only be returned by visiting the Microsoft Experience Center in New
York during the return period. Applicable return policy applies to each
purchase. Please see Microsoft Terms of Sale for terms applicable to Microsoft
Store purchases. Promotional items given, or discounted products bought with, a
qualifying product are not valid or must be returned if the qualifying product
is returned. For Surface purchases, you may be entitled to additional benefits
under the Microsoft Store Promise for Surface; the Microsoft Experience Center
honors the Microsoft Store Promise for Surface. Microsoft reserves the right to
modify or discontinue offers at any time.
**Offer valid from 9AM PT October 3, 2022 to 11:59PM PT through January 2, 2023
(“Offer Period”) on eligible consumer purchases only made at Microsoft Store
online in the United States (including Puerto Rico) and Canada and at the
Microsoft Experience Center in New York, NY. Business, commercial, and reseller
customer purchases not eligible. Customer is eligible for price adjustment only
if the price of the purchased item is reduced during the Offer Period and in
stock for purchase. For purchases made from Microsoft Store, Customer must
contact customer service at 877-696-7786 with order number and any other
information requested by a representative. If purchased at the Microsoft
Experience Center in New York, Customer must return to the Microsoft Experience
Center in New York with receipt to receive price adjustment. Price adjustment
will be provided to Customer in same manner as item was purchased. Limit of one
price adjustment per item. For Surface purchases, you may be entitled to
additional benefits under the Microsoft Store Promise for Surface. Price
adjustments do not include taxes, or shipping or other fees. Microsoft reserves
the right to modify or discontinue offers at any time.
Child is defined as a person under 18 years of age, under 19 years of age in
some provinces in Canada, and under 21 years of age in Puerto Rico.
We are not able to offer this service to residents of Quebec, Canada.
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