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CHANGE IN BRANCH OPENING TIMES

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During the holy month of Ramadan, please be advised that our branch opening and
closing hours are changing. To find out more, please visit our branch finder.

 

Wishing you and your families Ramadan Kareem.

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   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

Menu
 * Everyday banking Accounts & services
   
   
   CURRENT ACCOUNTS
   
    * HSBC Global Private Banking
    * HSBC Premier
    * HSBC Advance
    * Personal Banking Account
    * Refer a friend
    * Digital Wallet
    * Supplementary Debit Cards
    * View all
   
   
   SAVINGS ACCOUNTS
   
    * Savings account
    * Term Deposit account
    * E-Saver account
    * Flexi account
    * View all
   
   
   INTERNATIONAL
   
    * Open an account
    * Global Money Account
    * Egyptian expat services
    * Non-resident Indian services
    * International education
    * Moving to the UAE
   
   
   EMPLOYEE BANKING SOLUTIONS
   
    * Employee privileges
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Credit cards Cards & offers
   
   
   CREDIT CARDS
   
    * Max Rewards Credit Card
    * Cash+ Credit Card
    * Cashback Credit Card
    * Zero Credit Card
    * Black Credit Card
    * Global Private Banking Credit Card
    * Premier Credit Card
    * Advance Credit Card
    * Platinum Select Credit Card
    * Digital Wallet
    * Compare Credit Cards
   
   
   CREDIT CARD PLANS
   
    * Balance Transfer
    * Cash Instalment Plan
    * Flexi Instalment Plan
   
   
   OFFERS
   
    * Air Miles
    * Credit and debit card special offers
    * I love dining
    * Cinema offers
    * HSBC ENTERTAINER app
    * View all
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Borrowing Loans & mortgages
   
   
   LOANS
   
    * Personal Loan
    * Education Loan
    * Rent Loan
    * Home Improvement Loan
    * Top-Up Loan
    * Loan-AsYouGo
    * Car Loan
    * View all
   
   
   MORTGAGES
   
    * Compare our home loans
    * Balance transfers
    * First-time buyers
    * Buying from outside the UAE
    * Manage your home loan
    * View all home loans
   
   
   OVERDRAFTS
   
    * Overdraft products
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Transfers Digital account & FX
   
   
   DIGITAL ACCOUNT
   
    * Global Money Account
   
   
   MONEY TRANSFERS
   
    * Global View and Global Transfers
    * International transfers
    * Domestic money transfers
    * Inward money transfers
   
   
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Your wealth Investments & protection
   
   
   WAYS TO INVEST
   
    * Online Trading Platform
    * Equities
    * Bonds
    * Mutual funds
    * ETFs
    * Financial planning
    * Wealth management
   
   
   KNOWLEDGE CENTRE
   
    * Guides to investing
    * HSBC Wealth Insights
   
   
   LIFE INSURANCE
   
    * International Level Term (ITA)
    * Futura Whole Life insurance
    * Critical Illness Protection
    * Wealth Accumulation Plan
    * Zurich YourLife
    * Zurich YourCare
    * View all
   
   
   GENERAL INSURANCE
   
    * Car insurance
    * Home insurance
    * Personal accident insurance
    * View all
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Help Support & security
   
   
   HELP AND SUPPORT
   
    * Account set up
    * Download centre
    * Upload your documents
    * Complaints and feedback
    * Contact us
   
   
   WAYS TO BANK
   
    * Online banking
    * Mobile banking
    * FAQs and guides
    * Banking on the go
    * Phone banking
    * Find a branch, ATM or CSU
    * Customer service units
   
   
   FRAUD AND SECURITY
   
    * Safeguard
    * Stay safe online
    * Secure Key
    * Fraud Prevention
   
   
   FINANCIAL WELLBEING
   
    * Ways to manage your financial health
    * Creating a budget
    * How to save money
    * Managing your debt
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * English
 * About HSBC


 * CONTACT HSBC
   
   Write, call or send a message 


 * LOCATE YOUR NEAREST BRANCH, ATM OR CSU
   
   And your nearest Express Banking location 


 * HELP & SUPPORT
   
   Got a question? We`re here to help you 


 * ABOUT HSBC
   
   Careers, media, investor and corporate information 

 * Privacy and Security
 * Terms and Conditions
 * Hyperlink Policy
 * Accessibility
 * Social Media Terms

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CONTACT US

Starting February, 9th 2023, send Secure Messaging on HSBC Online Banking will
no longer be available. You will not be able to send us a new message or reply
to existing messaging instead you can contact us via our "Chat with us" function
by tapping the 'Chat' icon on the bottom right of the page.

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 1. Home 
 2. Help and support 
 3. Contact us



Our phone numbers are changing

From 01 October 2022 our phone numbers are changing, and a standard tariff will
apply to our new phone numbers. 

Find out more


WHAT WOULD YOU LIKE TO CONTACT US ABOUT?

 * Need help? Chat with us now
 * Complaints and Feedback
 * Activate your HSBC card
 * Lost or stolen card: block and unblock your card
 * Issue with a transaction: Unauthorised transactions, credit and debit card
   disputes
 * Product queries: Mortgages, car loans, insurance and investments
 * More ways to get in touch
 * Social media

 




NEED HELP? CHAT WITH US NOW!



Ask us about applications and discuss personal bank details safely and securely
in our digital chat channels.

For general enquiries, Chat with us through the 'CHAT' icon located on the
bottom right of the page. No need to log on.

For account-related enquiries, you can chat with us via HSBC Online Banking Web
Chat or HSBC UAE app.




HSBC ONLINE BANKING

So we can answer your account queries securely, log on to online banking then
select the 'CHAT' icon at the bottom right of the page.

New to online banking? Learn how to register.


HSBC UAE APP

You can also chat with us in the HSBC Mobile Banking app. Simply log on, select
'Profile' then select 'Chat with us'.


Log on and chat

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COMPLAINTS AND FEEDBACK

If something goes wrong, we'll do everything we can to put things right. Learn
how our complaints process works, and how to escalate your complaint if you're
unhappy with our response.

 * Learn about our complaints process 




ACTIVATE YOUR HSBC CARD




SET YOUR PIN ON YOUR HSBC DEBIT OR CREDIT CARD

 * your card can be instantly used to make online purchases or in apps
 * it can be instantly added to mobile wallets for contactless in-store
   transactions or in app (Apple Pay, Samsung Pay and Google Pay)
 * you can instantly use it for contactless transactions at point of sale below
   AED 500
 * if you have not set up a PIN, you may create a card PIN by calling:

     Within and outside UAE: +971 43544579

   




LOST OR STOLEN CARD: BLOCK AND UNBLOCK YOUR CARD

If you can’t find your debit or credit card or you think it's been lost or
stolen, you can use the HSBC UAE app to temporarily block your card.

 * Find out more 


ISSUE WITH A TRANSACTION (UNAUTHORISED TRANSACTIONS, CREDIT AND DEBIT CARD
DISPUTES)

 * just submit the online form below
 * you don't have to print, scan or e-mail the form
 * simply complete the mandatory fields and attach necessary evidence before
   submitting it
 * please use the personal email address you registered with us to avoid any
   delays with your claim
 * once the form is complete, you will be prompted to enter your HSBC registered
   email ID and submit the form

We'll aim to get back to you within 2 working days.

 * Credit / debit card dispute form  Credit / debit card dispute form This link
   will open in a new window




PRODUCT QUERIES


CREDIT CARDS AND CASH INSTALLMENT PLAN

+9714 3216834 (within and outside UAE)


CAR LOANS

Within and outside UAE: +971 4 294 8000    


LOANS

Within and outside UAE: +971 4 3314496


MORTGAGES

Within UAE: 800 HOUSE (800 46873)


INVESTMENTS

Within UAE: 800 4320

Outside UAE: +971 800 4320


INSURANCE

Within UAE: 800 4560


MORE WAYS TO GET IN TOUCH




CALL US




HSBC JADE

Within UAE: 800 5233


Outside UAE: +971 4 366 9027


HSBC PREMIER

Within UAE: 800 4320

Outside UAE: +971 4 224 1000


GLOBAL PRIVATE BANKING

Within UAE: 800 HSBC GPB (800 4722 472)

Outside UAE: +971 436 69027


HSBC ADVANCE AND HSBC PERSONAL BANKING

Within UAE: 600 55 HSBC (600 55 4722)

Outside UAE: +971 4 228 8007


FOR HELP WITH ONLINE BANKING TECHNICAL ISSUES:

Within and outside UAE: +971 42274310


VISIT US

Go to your nearest branch or customer service unit (CSU) and we'll be happy to
help.

Find a branch or CSU



SOCIAL MEDIA


TWITTER 

Tweet us @HSBC_UAE

We're always looking for ways to provide you with the best service. Which is why
we've created a new customer care page on Twitter.

It doesn't matter if you bank with us or not. If there's something you need to
know, just drop us a tweet and we'll respond to all genuine banking queries
between 9:00 to 17:00, Monday to Friday.

If your query requires a personal response, our customer care team will follow
up with you offline. We'll only ever ask for your name, email address
and contact number via email, so don't share any personal account information.

 * Follow us on Twitter  Follow us on Twitter This link will open in a new
   window




FACEBOOK 

We're always looking for new ways to support you and make it easier to stay in
touch. So why not visit us at facebook.com/HSBCUAE

We'll be posting content made just for you - from banking tips and product
offers to videos about making the most out of life in the UAE. You'll also find
global financial insights to help you achieve your goals, whatever they may be.
We're here to help you succeed in any way we can. So if you're looking for info,
just stop by our Facebook page and join the conversation.

 * Visit our Facebook page  Visit our Facebook page This link will open in a new
   window

 * Social Media T&Cs - UAE Offer Bot Privacy Policy (PDF, 39KB) Social Media
   T&Cs - UAE Offer Bot Privacy Policy (PDF, 39KB) Download link




COMMUNITY RULES 

We'd love to interact and hear from you on the HSBC Bank Middle East limited
social media channels. If you have any customer service enquiries, please send
us a tweet on the dedicated Twitter account.

Kindly remember to follow these simple rules; else we will be forced to delete
your tweet/ post. Don't post or upload any content:

 * that is, or might be considered to be, foul, abusive, defamatory, offensive,
   insulting, or obscene
 * for illegal purposes or otherwise to breach any laws or regulations
 * to harass, distress or inconvenience any individual
 * that may infringe the rights of, any person or his family or personal life
 * that breaches any intellectual property rights
 * that is, or is likely to be considered to be, offensive to any religion or is
   against public morals
 * that is, or may be, confidential, deceptive, misleading or fraudulent
 * in violation of any laws or regulations
 * which promotes any other brands or third party products

You also agree not to:

 * copy, download or otherwise use any content contained in this website without
   our permission; or
 * access any administrator areas or other features of this site without
   authorization

Individuals breaking any of these rules may have their access to the HSBC Social
Media channel suspended or terminated.

In addition, please note:

We do not use any automation tools to post content. We update and monitor our
Twitter & Facebook accounts from Monday to Friday, 9:00 to 17:00.

We welcome feedback and ideas from all our followers and fans, and endeavour to
join the conversation where possible. However, please note that we might not be
able to reply to all the messages we receive via Social Media and in the event
that your tweet/ post is not responded to, please do not hesitate to get in
touch with us through our regular banking channels.

All replies/ comments and direct messages are read and any emerging themes or
helpful suggestions are passed to the relevant people at HSBC.

HSBC strongly recommends you to not share any personal data like your name,
address, date of birth, bank account number, credit card number etc. on social
media channels. Sharing any such information will be at your own risk. HSBC will
never ask you to post any personal data via social media.

We do not automatically follow back new followers. Being followed back does not
imply endorsement of any kind from HSBC.

We, at HSBC Bank Middle East limited, reserve the right to remove any content
that violates our terms and conditions. We are not legally responsible for any
content that may be posted or uploaded by third parties.

Please note - By tweeting or commenting on Facebook, personal data may be stored
on Twitter's or Facebook servers.. For further information about how we use your
personal data, please see our Privacy Policy.




TERMS & CONDITIONS 

HSBC Bank Middle East Limited ("HSBC") operates channels, pages and accounts on
some social media sites to inform, assist and engage with customers. Unless
stated otherwise, these are intended for UAE customers and designed for use in
the UAE. We monitor and record comments and posts made on these channels about
HSBC so that we can improve our services.

HSBC is not responsible for any information posted on those sites other than
information we have posted ourselves. We do not endorse the social media sites
themselves, their products or services, or any information posted on them by
third parties or other users. The terms of use and policies of the social media
sites used by HSBC (e.g. Twitter, Facebook) also apply to your use of HSBC's
channels and pages, and you should ensure that you follow these terms of use and
policies as well as those of HSBC.

HSBC doesn't give investment, tax or other professional advice via social media
sites. You should always seek independent advice before making such decisions.
Staff at our branches or in our Customer Service Units can advise you in
relation to HSBC products.

When you engage with HSBC via social media your personal data may be stored on
that social media site's servers, which are outside the control of HSBC and may
be in the US or elsewhere outside the UAE. For further information about how we
use your personal data, please see our Privacy Policy. Any information posted to
such sites may be accessed and read by the general public. It is not an
appropriate forum to discuss customers' products or financial arrangements. HSBC
will not ask you to share personal, account or security information via social
media sites, and you should not post such information on those channels.

You are permitted to share and comment on content that we post to our social
media sites, provided that you do not alter it and that you cite us as the
source of that content. All content that we post on our social media sites is
the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC
intellectual property.

HSBC regularly updates and monitors our social media accounts and welcomes
feedback and ideas submitted via these channels. HSBC endeavours to join the
conversation whenever possible, however must not guarantee to read or reply to
all messages sent to official HSBC social media accounts. We will work hard to
remove any content that is defamatory, offensive or otherwise in breach of
HSBC's rules. However, we are not legally responsible for any content posted by
third parties. HSBC must not guarantee the accuracy of any information that is
not posted by us.

Emerging themes and helpful suggestions are passed to the relevant people within
HSBC for consideration, but no guarantee is made that any proposals will be
acted upon.

Twitter

HSBC operates the following official Twitter stream(s) in the UAE: @HSBC_UAE

Facebook

HSBC operates the following official Facebook page(s) in the
UAE: www.facebook.com/hsbcUAEwww.facebook.com/hsbcUAE This link will open in a
new window

If any of the HSBC streams above follow another user, or if any tweets or other
content posted by HSBC refer to any specific third party products or services,
then this does not imply endorsement of any kind.


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CONNECT WITH US

 
Listening to what you have to say about services matters to us. It's easy to
share your ideas, stay informed and join the conversation.
Follow HSBC UAE on Facebook This link will open in a new window Follow HSBC UAE
on Twitter This link will open in a new window Follow HSBC UAE on YouTube This
link will open in a new window


 * CONTACT HSBC
   
   Write, call or send a message 


 * LOCATE YOUR NEAREST BRANCH, ATM OR CSU
   
   And your nearest Express Banking location 


 * HELP & SUPPORT
   
   Got a question? We`re here to help you 


 * ABOUT HSBC
   
   Careers, media, investor and corporate information 

 * Privacy and Security
 * Terms and Conditions
 * Hyperlink Policy
 * Accessibility
 * Social Media Terms

© 2023. HSBC Bank Middle East Limited UAE Branch, P.O. Box 66, Dubai, UAE (HBME)
regulated by the Central Bank of the UAE for the purpose of this promotion and
lead regulated by the Dubai Financial Services Authority. In respect of certain
financial services and activities offered by HBME, it is regulated by the
Securities and Commodities Authority in the UAE under license number 602004. 

This website is designed for use in UAE. Cross border banking.