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Solutions
 * Electronic Health Records
   Electronic Health Records
   Electronic Health Records
    * Mobile Capabilities
      
      Accomplish meaningful clinical work on the go from your mobile device.
   
    * Voice Solutions
      
      Save time and boost clinical efficiency with our fully integrated,
      hands-free products.
   
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * Electronic Health Records
      
      Deliver quality care more easily with customizable documentation
      templates, automatic patient record sharing, and the ability to practice
      when and where it’s convenient.

 * Revenue Cycle Services
   Revenue Cycle Services
   Revenue Cycle Services
    * Medical Billing Services
      
      Collect more of what you’re owed faster with services that support billing
      efficiency.
   
    * athenaIDX
      
      Reduce cost and time to collect with RCM services for large, complex
      healthcare organizations.
   
    * Enhanced Claim Resolution
      
      Get support that reworks claim denials and recovers payments for you.
   
    * Billing and Staff Productivity Booster
      
      Drive better RCM outcomes by gamifying your revenue cycle processes.
   
    * Revenue Cycle Services and Solutions
      
      Maximize your revenue by collecting more of what you’re owed, faster. See
      how our RCM services drive efficiency at every stage of your revenue cycle
      while scaling to match your needs.

 * Patient Engagement
   Patient Engagement
   Patient Engagement
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * athenaTelehealth
      
      A convenient and secure way to deliver virtual care to your patients.
   
    * Patient Engagement Services
      
      Build stronger patient relationships while improving the experience for
      everyone with self-management tools, improved patient communication, and
      reduced administrative work.

 * Population Health
   Population Health
   Population Health
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * Electronic Health Records
      
      Deliver quality care more easily with support that lets you focus on your
      patients.
   
    * Population Health Services
      
      Seamlessly manage populations of any size across multiple EHRs. See how we
      can help you coordinate care and engage patients wherever your
      organization falls on the risk spectrum.

 * Telehealth
   Telehealth
   Telehealth
    * Telehealth Services
      
      Meet patients where they are and deliver vital care while helping maintain
      your practice’s schedule density.
   
    * See athenaTelehealth in action
      
      Fully integrated workflows, functionality, and an intuitive patient
      interface make athenaTelehealth easy for clinicians and patients alike.

 * Platform Services
   Platform Services
   Platform Services
    * Platform Services
      
      Extend athenaOne with differentiated apps, exchange clinical data across
      systems, and effortlessly explore clinical and financial data.
   
    * Developer Portal
      
      Extend athenaOne with differentiated apps, exchange clinical data across
      systems, and effortlessly explore clinical and financial data.

 * Marketplace Program
   Marketplace Program
   Marketplace Program
    * Our Marketplace Program
      
      Tailor your athenahealth experience to your organization’s specific needs
      with industry-leading solutions.
   
    * Become a Partner
      
      Build end-to-end integrations using our robust library of APIs, and market
      them to our healthcare network.
   
    * Developer Portal
      
      Tools and resources that support building apps and the interfaces to
      support them.
   
    * The athenahealth Marketplace
      
      Shop for apps and services that integrate with our solutions to optimize
      your workflows and experience.

 * Advisory Services
   Advisory Services
   Advisory Services
    * 
   
    * Advisory Services
      
      Get expert help improving clinical and administrative workflows and your
      organization’s overall performance.

 * MOBILE CAPABILITIES
   
   Accomplish meaningful clinical work on the go from your mobile device.

 * VOICE SOLUTIONS
   
   Save time and boost clinical efficiency with our fully integrated, hands-free
   products.

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * Electronic Health Records
   
   Deliver quality care more easily with customizable documentation templates,
   automatic patient record sharing, and the ability to practice when and where
   it’s convenient.
   
   Explore our EHR

 * MEDICAL BILLING SERVICES
   
   Collect more of what you’re owed faster with services that support billing
   efficiency.

 * ATHENAIDX
   
   Reduce cost and time to collect with RCM services for large, complex
   healthcare organizations.

 * ENHANCED CLAIM RESOLUTION
   
   Get support that reworks claim denials and recovers payments for you.

 * BILLING AND STAFF PRODUCTIVITY BOOSTER
   
   Drive better RCM outcomes by gamifying your revenue cycle processes.

 * Revenue Cycle Services and Solutions
   
   Maximize your revenue by collecting more of what you’re owed, faster. See how
   our RCM services drive efficiency at every stage of your revenue cycle while
   scaling to match your needs.
   
   Explore our RCM services

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * ATHENATELEHEALTH
   
   A convenient and secure way to deliver virtual care to your patients.

 * Patient Engagement Services
   
   Build stronger patient relationships while improving the experience for
   everyone with self-management tools, improved patient communication, and
   reduced administrative work.
   
   Explore our Patient Engagement services

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * ELECTRONIC HEALTH RECORDS
   
   Deliver quality care more easily with support that lets you focus on your
   patients.

 * Population Health Services
   
   Seamlessly manage populations of any size across multiple EHRs. See how we
   can help you coordinate care and engage patients wherever your organization
   falls on the risk spectrum.
   
   Explore Population Health Services

 * Telehealth Services
   
   Meet patients where they are and deliver vital care while helping maintain
   your practice’s schedule density.
   
   Explore athenaTelehealth

 * See athenaTelehealth in action
   
   Fully integrated workflows, functionality, and an intuitive patient interface
   make athenaTelehealth easy for clinicians and patients alike.
   
   Watch our demo

 * Platform Services
   
   Extend athenaOne with differentiated apps, exchange clinical data across
   systems, and effortlessly explore clinical and financial data.
   
   Explore Platform Services

 * Developer Portal
   
   Extend athenaOne with differentiated apps, exchange clinical data across
   systems, and effortlessly explore clinical and financial data.
   
   Visit the Developer Portal

 * OUR MARKETPLACE PROGRAM
   
   Tailor your athenahealth experience to your organization’s specific needs
   with industry-leading solutions.

 * BECOME A PARTNER
   
   Build end-to-end integrations using our robust library of APIs, and market
   them to our healthcare network.

 * DEVELOPER PORTAL
   
   Tools and resources that support building apps and the interfaces to support
   them.

 * The athenahealth Marketplace
   
   Shop for apps and services that integrate with our solutions to optimize your
   workflows and experience.
   
   Visit the Marketplace

 * 

 * Advisory Services
   
   Get expert help improving clinical and administrative workflows and your
   organization’s overall performance.
   
   Explore Advisory Services

Who We Serve  
 * Medical Practices
   Medical Practices
   Medical Practices
    * Primary Care
    * Federally Qualified Health Centers
    * Urgent Care Centers
   
    * Freeing you to put the focus on patients
      
      Deliver quality care more easily with support that helps improve your
      clinical efficiency and financial performance.

 * Hospitals & Health Systems
   Hospitals & Health Systems
   Hospitals & Health Systems
    * athenaIDX
      
      Reduce cost and time to collect with RCM services for large, complex
      healthcare organizations.
   
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * Scalable technology that spans care settings
      
      Improve clinical efficiency and financial performance with comprehensive
      support that scales as your needs evolve.

 * Specialty Practices
   Specialty Practices
   Specialty Practices
    * Pediatric
    * Cardiology
    * Ob-Gyn
    * Gastroenterology
    * Behavioral Health
    * Orthopedic
   
    * 

 * Partners
   Partners
   Partners
    * Developer Portal
      
      Tools and resources that support building apps and the interfaces to
      support them.
   
    * The athenahealth Marketplace
      
      Explore apps and services that integrate with our solutions to optimize
      workflows and practice experience.
   
    * Become a Marketplace Partner
      
      Build best-in-class integrations using our robust library of APIs, and
      market them to the nation’s largest connected healthcare ecosystem.

 * Payers
   Payers
   Payers
    * Better care and costs with clinical data exchange
      
      Improve clinical efficiency and patient outcomes with technology that
      exchanges medical information and surfaces relevant data during
      encounters.
   
    * Integrating your insights into the moment of care
      
      See how integrated services support providers by collecting diagnoses and
      care gap data from across our network and surfacing it during encounters.

 * Employers
   Employers
   Employers
    * 
   
    * Good health is good business
      
      Drive higher patient satisfaction with services that support long-term
      engagement and improve staff productivity and happiness. 

 * Ancillary Service Organizations
   Ancillary Service Organizations
   Ancillary Service Organizations
    * 
   
    * Delivering the information you need
      
      Get the visibility and support you need to grow. See how our technology
      delivers clean orders, identifies potential physician partners, and tracks
      your organization’s performance.

 * Start-up Practices
   Start-up Practices
   Start-up Practices
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * Electronic Health Records
      
      Deliver quality care more easily with support that lets you focus on your
      patients.
   
    * Medical Billing Services
      
      Collect more of what you’re owed faster with services that support billing
      efficiency.
   
    * A partner for every stage of your journey
      
      Starting a new practice can be overwhelming – we’ve got you. See how our
      technology and expertise can have you thriving from day one.

 * PRIMARY CARE

 * FEDERALLY QUALIFIED HEALTH CENTERS

 * URGENT CARE CENTERS

 * Freeing you to put the focus on patients
   
   Deliver quality care more easily with support that helps improve your
   clinical efficiency and financial performance.
   
   Learn how we serve Medical Practices

 * ATHENAIDX
   
   Reduce cost and time to collect with RCM services for large, complex
   healthcare organizations.

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * Scalable technology that spans care settings
   
   Improve clinical efficiency and financial performance with comprehensive
   support that scales as your needs evolve.
   
   See how we serve Hospitals and Health Systems

 * PEDIATRIC

 * CARDIOLOGY

 * OB-GYN

 * GASTROENTEROLOGY

 * BEHAVIORAL HEALTH

 * ORTHOPEDIC

 * 

 * DEVELOPER PORTAL
   
   Tools and resources that support building apps and the interfaces to support
   them.

 * THE ATHENAHEALTH MARKETPLACE
   
   Explore apps and services that integrate with our solutions to optimize
   workflows and practice experience.

 * Become a Marketplace Partner
   
   Build best-in-class integrations using our robust library of APIs, and market
   them to the nation’s largest connected healthcare ecosystem.
   
   Learn about the Partner program

 * Better care and costs with clinical data exchange
   
   Improve clinical efficiency and patient outcomes with technology that
   exchanges medical information and surfaces relevant data during encounters.
   
   See how we support Payers

 * Integrating your insights into the moment of care
   
   See how integrated services support providers by collecting diagnoses and
   care gap data from across our network and surfacing it during encounters.
   
   See how our integrated services work

 * 

 * Good health is good business
   
   Drive higher patient satisfaction with services that support long-term
   engagement and improve staff productivity and happiness. 
   
   See how we support Member-centric Organizations

 * 

 * Delivering the information you need
   
   Get the visibility and support you need to grow. See how our technology
   delivers clean orders, identifies potential physician partners, and tracks
   your organization’s performance.
   
   See how we support Ancillary Service Organizations

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * ELECTRONIC HEALTH RECORDS
   
   Deliver quality care more easily with support that lets you focus on your
   patients.

 * MEDICAL BILLING SERVICES
   
   Collect more of what you’re owed faster with services that support billing
   efficiency.

 * A partner for every stage of your journey
   
   Starting a new practice can be overwhelming – we’ve got you. See how our
   technology and expertise can have you thriving from day one.
   
   See how we support Start-ups

About
 * Who We Are
   Who We Are
   Who We Are
    * Leadership
      
      Meet the experts helping us reshape healthcare.
   
    * athenaGives
      
      We’re investing time, resources, and a lot of heart in pursuit of helping
      to create a healthier future for everyone.
   
    * Innovating healthcare. One connection at a time.
      
      We’re leveraging our technology and expertise to pursue our vision of
      creating a thriving ecosystem that delivers accessible, high-quality, and
      sustainable healthcare for all.

 * Why Choose Us
   Why Choose Us
   Why Choose Us
    * The athenahealth Network
    * Interoperability
    * Improved Efficiency
   
    * Customer Success
    * Increased Revenue
    * Cost & Value
    * MACRA and MIPS

 * Our Insights
   Our Insights
   Our Insights
    * Clinical Trends
    * Financial Performance
    * Practice Management
    * Healthcare Technology
    * Patient Experience
    * Value-Based Care
    * Partner Content
   
    * Introducing Connections by athenahealth
      
      We’re using data from the largest connected network in the industry to
      unlock insights into the future of healthcare.

 * Careers
   Careers
   Careers
    * Explore life at athenahealth
      
      See how we work together to solve healthcare’s biggest challenges.
   
    * Ready to join the team?
      
      We’re improving healthcare for physicians and patients alike. Join us in
      creating healthier futures for us all. 

 * Newsroom
   Newsroom
   Newsroom
    * Press Releases
    * News
    * Data Insights
    * Government Relations
    * Press Kit
   
    * The Newsroom
      
      From media mentions to relevant data-driven insights, this is the home of
      athenahealth in the news.

 * Contact Us
   Contact Us
   Contact Us
    * Contact us
    * Our Headquarters
    * Locations
   
    * Customers
    * Patients
    * Sales

 * LEADERSHIP
   
   Meet the experts helping us reshape healthcare.

 * ATHENAGIVES
   
   We’re investing time, resources, and a lot of heart in pursuit of helping to
   create a healthier future for everyone.

 * Innovating healthcare. One connection at a time.
   
   We’re leveraging our technology and expertise to pursue our vision of
   creating a thriving ecosystem that delivers accessible, high-quality, and
   sustainable healthcare for all.
   
   Learn more about athenahealth

 * THE ATHENAHEALTH NETWORK
   
   Improve your performance with the support of the largest connected network in
   healthcare.

 * INTEROPERABILITY
   
   Freely exchange data and have it curated for direct integration into your
   workflows.

 * IMPROVED EFFICIENCY
   
   Relieve your team of administrative work and let us complete it more quickly
   and accurately.

 * CUSTOMER SUCCESS
   
   Feel prepared from day one with personalized assistance and live support.

 * INCREASED REVENUE
   
   Surpass your goals with the support of our expertise, technology, and
   data-driven insights.

 * COST & VALUE
   
   We only get paid when you do, so you know your success is our top priority.

 * MACRA AND MIPS
   
   Improve your quality program performance with expert, end-to-end support.

 * CLINICAL TRENDS

 * FINANCIAL PERFORMANCE

 * PRACTICE MANAGEMENT

 * HEALTHCARE TECHNOLOGY

 * PATIENT EXPERIENCE

 * VALUE-BASED CARE

 * PARTNER CONTENT

 * Introducing Connections by athenahealth
   
   We’re using data from the largest connected network in the industry to unlock
   insights into the future of healthcare.
   
   See what we’ve found

 * Explore life at athenahealth
   
   See how we work together to solve healthcare’s biggest challenges.
   
   Learn more about working at athenahealth

 * Ready to join the team?
   
   We’re improving healthcare for physicians and patients alike. Join us in
   creating healthier futures for us all. 
   
   Explore athenahealth jobs

 * PRESS RELEASES

 * NEWS

 * DATA INSIGHTS

 * GOVERNMENT RELATIONS

 * PRESS KIT

 * The Newsroom
   
   From media mentions to relevant data-driven insights, this is the home of
   athenahealth in the news.
   
   Explore our Newsroom

 * CONTACT US
   
   Find contact information and answers to frequently asked questions here.

 * OUR HEADQUARTERS
   
   We’re located at 311 Aresenal Street, Watertown MA 02472.

 * LOCATIONS
   
   Explore our global offices or find the one closest to you.

 * CUSTOMERS
   
   For current customers with athenaNet issues or who are seeking support.

 * PATIENTS
   
   Get answers to patient FAQs and access tools that can help you on your
   journey.

 * SALES
   
   Answers to FAQ about our products and pricing.



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ATHENAHEALTH PRIVACY POLICY

DECEMBER 27, 2022

TABLE OF CONTENTS

 I.    SCOPE AND PURPOSE:
 II.   WHAT DOES ATHENAHEALTH DO?
 III.  WHAT PERSONAL INFORMATION DO WE COLLECT?
 IV.   HOW DO WE COLLECT YOUR INFORMATION?
 V.    HOW DO WE USE YOUR INFORMATION?
 VI.   HOW DO WE SHARE YOUR INFORMATION?
 VII.  RETENTION AND PROTECTION OF DATA
 VIII. COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES
 IX.   SOCIAL MEDIA AND OTHER INTEGRATIONS
 X.    STATE CONSUMER PRIVACY RIGHTS
 XI.   MINORS
 XII.  INTERNATIONAL TRANSFER
 XIII. UPDATES TO THIS PRIVACY POLICY
 XIV.  CONTACT

I.SCOPE AND PURPOSE:

This privacy policy (“Policy”) describes how athenahealth, Inc. and our parent
companies, subsidiaries, and affiliated companies (“athenahealth,” “we,” “us,”
“our”, and/or “athena”) may collect, use, and share information about you that
we obtain through www.athenahealth.com and other websites and applications that
link to this Policy (collectively, the “Sites”). This Policy also applies to any
information we collect offline, such as when you visit our offices, attend
athenahealth events, or interact with our representatives at other events, or in
other contexts in which we make this Policy available to you.

This Policy does not apply to athenahealth product offerings that have their own
privacy policies, or to websites of third parties to which we provide links. We
do not control and are not responsible for the privacy practices of the websites
of other entities and we urge you to review any applicable third-party privacy
policies for yourself.

Our processing of data on behalf of our healthcare provider customers is
governed by the agreements we enter into with our customers, which may include
Business Associate Agreements as applicable and required under the Health
Insurance Portability and Accountability Act (“HIPAA”). Your healthcare provider
may also have its own privacy practices and/or policies that govern its
collection and use of your data. We are not responsible for how your healthcare
provider treats your information, and we recommend you review their privacy
policies.

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II.WHAT DOES ATHENAHEALTH DO?

athenahealth is a provider of network-enabled services for hospital and
ambulatory customers nationwide, headquartered in the United States. We offer
cloud-based solutions in healthcare to deliver providers with multiple potential
solutions including electronic health records, revenue cycle management, and
patient engagement tools. For more information about athenahealth, please see
the “About” section of www.athenahealth.com.

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III.WHAT PERSONAL INFORMATION DO WE COLLECT?

Personal information is data that can be used to identify you. The types of
personal information that we collect depend on your interactions with us. Over
the last 12 months, we have collected personal information that generally fall
into the following categories:

Identifiers, such as your name, email address, or IP address.

Information contained in our customer records, such as postal address or
telephone number.

Commercial information, such as information regarding products or services you
purchased.

Internet or other electronic network activity information, such as how you
interact with our website.

Professional or employment information, such as you job title or employer.

Geolocation data, such as your general location information (e.g., city/state)
which may be collected or derived from your IP address. In addition, some of our
services may request your precise location information via GPS-based
functionality to allow certain features to work. We will ask your permission
before we collect or use precise location information, in accordance with any
applicable legal requirements to the extent precise geolocation information is
considered “sensitive” information under applicable law.

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IV.HOW DO WE COLLECT YOUR INFORMATION?

We may collect information from you in the following ways:

 * We collect information you provide directly to us, such as when you
   voluntarily enter information into fields on the Sites, sign up for or
   request certain services or information, agree to participate in our surveys,
   or call our customer service. Depending on how you interact with us, we may
   ask for your name, practice/organization name, address, email address,
   telephone number, and type of user (for example, patient, provider or
   partner). If you have an account with us, we may also collect your username
   or other login information (e.g., Practice ID) you use to log into or access
   your account. If you visit our offices or attend in-person athenahealth
   events, we may collect information to protect the health and safety of our
   personnel, clients, guests, and the general public, such as health and travel
   information or any other information you provide to us.
 * When you access our Sites, we may collect information about your visit and
   your device using automatic data collection technologies as described in the
   “Cookies and Automated Data Collection Technologies” section below. This
   information may include IP address, geolocation information, browser type and
   version, device type, mobile device identifiers, and information reflecting
   how you searched, browsed, and were directed to the Sites, including mouse
   movement, click, touch, scroll, and keystroke activity.
 * We may also collect information from other sources, such as lead generation
   companies, social networks, and business partners that offer co-branded
   services or help us sell or distribute our products. We may also collect
   information from other users of our services or from available sources.

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V.HOW DO WE USE YOUR INFORMATION?

We use your information:

 * In ways that you would expect us to based on why we collected it. For
   example, if you contact us with a request for information about our products
   or services, we will use your information to respond to your request.
 * To provide, enhance and improve our services, including to optimize our
   Sites’ functionality and identify our visitors’ and users’ areas of interest.
   For example, when you participate in our surveys, screeners, and/or
   information gathering sessions, or otherwise provide feedback, we may use
   that feedback to develop new products and services.
 * To identify and authenticate you, such as to determine and validate whether
   you are an existing user of our services or products or a prospective client.
 * To enable cross-device/cross-context tracking for an account you may have
   with us. For example, you might use multiple browsers on a single device, or
   use various devices (such as desktops, smartphones, and tablets), which can
   result in your having multiple accounts or profiles across various contexts
   and devices. Cross-device/cross-context technology may be used to connect
   these various accounts or profiles and the corresponding data from the
   different contexts and devices so you can more easily use your account(s).
 * To communicate with you, such as you send you emails, solicitations,
   invitations, newsletters, awareness campaigns, and announcements.
 * To maintain the safety, security, and integrity of our Sites and services,
   and for our own internal legal compliance purposes.
 * To protect the health and safety of our personnel, clients, guests, and the
   general public.
 * For other purposes explained at the time of collection, or for other business
   purposes consistent with the context of the collection of your information.

We may use information that does not identify you and could not reasonably be
used to identify you (including information that has been aggregated,
anonymized, or de-identified) for any purpose except as prohibited by applicable
law.

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VI.HOW DO WE SHARE YOUR INFORMATION?

We disclose the following categories of personal information for commercial
purposes: identifiers, commercial information, internet activity, and
geolocation data.

We share information outside of athenahealth in the following circumstances:

 * With service providers and vendors that provide services to us, such as to
   provide analytics, manage our content, administer ads, provide insights to us
   related to marketing needs, for market research purposes, and to analyze our
   marketing efforts.
 * With third parties that provide use audience matching services. For instance,
   we incorporate the Facebook pixel on our non patient facing Sites and may
   share your email address with Facebook as part of our use of Facebook Custom
   Audiences. This helps us find more potential customers that have similar
   interests as you do. Some technology services may provide us with their own
   data, which is then uploaded into another technology service for matching
   common factors between those datasets.
 * With our related entities and/or affiliates for business purposes including,
   but not limited to, customer support, marketing, technical and business
   operations. We also may share information with affiliates for commercial
   purposes.
 * When you make your information public or otherwise accessible to other users
   through the Sites, such as information that you post related to reviews of
   partners or on the Success Community. Please think carefully before posting
   such information as you are solely responsible for the content you post and
   the potential use of such information by others. Once you have posted
   information, you may not be able to edit or delete such information.
 * With our customers, when you engage in our surveys as an authorized user,
   through the onboarding process, through surveys collecting feedback on how we
   are doing, surveys administered post interaction with us related to support
   or training, and other surveys, including focus groups and usability design
   activities such as click tests, card sorts, and other surveys and tests you
   participate in. We typically notify you in advance that we will share your
   information with our customers if you complete a survey.

We also share information with other entities in the following situations:

 * Where you have given us your consent to share or use information about you;
 * When we believe that we need to share information about you to provide a
   service that you have requested from us or from others;
 * Where we are required by law or other legal process to disclose information,
   and where required, in response to a lawful request by public authorities,
   including meeting national security or law enforcement requirements;
 * Where we believe that it is necessary to avoid liability or violations of the
   law;
 * To protect the rights, property, life, health, security, and safety of us,
   the Sites, or anyone else;
 * To an actual or potential buyer (and its agents and advisers) in connection
   with any actual or proposed purchase, merger, or acquisition of all or any
   part of our business.
 * At your request or direction, such as when you choose to share information
   with a social network about your activities on the Sites; or
 * To any other person with notice to you and your consent to the disclosure.

Notwithstanding the above, we may share information that does not identify you
and could not reasonably be used to identify you (including information that has
been aggregated, anonymized, or de-identified) except as prohibited by
applicable law.

With respect to deidentified patient information, we disclose such deidentified
information to third parties only when permissible pursuant to our contractual
commitments with our customers and in accordance with
Health Insurance Portability and Accountability Act (“HIPAA”) requirements or
other applicable law.  We employ the safe harbor method or the expert
determination method, as enumerated under HIPAA.  Those third parties to whom
the deidentified data is disclosed are third party service
providers/vendors with whom we have relationships and/or academic researchers
and/or institutions that are contributing to healthcare.

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VII.RETENTION AND PROTECTION OF DATA

While we maintain your information, we protect it using administrative,
physical, and technical security safeguards designed to protect your
information. When we collect certain sensitive information, we encrypt the
transmission of that information using secure socket layer technology (SSL).
Despite these measures, we cannot guarantee the security of the information we
maintain about you.

We retain information for different periods of time depending on the purposes
for which we collect and use it, as described in this Policy. We will not retain
information for longer than needed to fulfill these purposes unless a longer
retention period is required to comply with legal obligations. Also, there may
be technical or other operational reasons where we are unable to delete or
de-identify your information. Where this is the case, we will take reasonable
measures to prevent further processing your information.

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VIII.COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES

Our Sites use cookies and similar technologies (such as pixels and pixel tags,
ad tags, Software Development Kits (“SDKs”) clear GIFs, session replay scripts,
and Javascript). Cookies are small text files placed on your device that help
the Sites work and help us gather statistical information about how visitors use
the Sites, improve your experience, and maintain security.

Cookies also help us deliver advertisements, some of which may be tailored to
your behaviors on the Sites. We engage third parties to help us deliver these
advertisements, and these third parties may collect your information over time
and across our Sites (and third party sites) in order to associate different
devices you use and further gain insights into the goods and services that may
interest you.

To exercise your options with respect to cookies, please select “Cookie
Preferences” on the banner that is visible at the bottom of our website, or
click link on the bottom of athenahealth.com labeled, “Cookie Preferences”.

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IX.SOCIAL MEDIA AND OTHER INTEGRATIONS

Some of our Sites and services may have social media and technology integrations
that are operated or controlled by separate entities. We also may collect
information from third party social media and marketing companies to enhance our
data sets. Some examples include:

 * Links. Our Sites include links that hyperlink to websites, platforms, and
   other services not operated or controlled by us.
 * Liking, Sharing, and Logging-In. We may embed a pixel or SDK on our Sites
   that allows you to “like” or “share” content on, or log in to, your account
   through social media. If you choose to engage with such integration, we may
   receive information from the social network that you have authorized to share
   with us. Please note that the social network may independently collect
   information about you through the integration.
 * Brand Pages and Chatbots. We may offer our content through social media. Any
   information you provide to us when you engage with our social media content
   is treated in accordance with this Policy. Also, if you publicly reference
   our Sites on social media (e.g., by using a hashtag associated with
   athenahealth in a tweet or post), we may use your reference on or in
   connection with our Sites.
 * Platform Linking. Our Sites may offer you the ability to link to another
   service or partner to retrieve certain data about your account on that
   service. For example, if you link your account to one of the partners in the
   athenahealth marketplace, the linking may allow us to obtain information such
   as your username and email address. For more information about how these
   platforms handle information about you, please refer to their respective
   privacy policies and terms of use.

Please note that when you interact with other entities, including when you leave
our Sites, those entities may independently collect information about you and
solicit information from you. The information collected and stored by those
entities remains subject to their own policies and practices, including what
information they share with us, your rights and choices on their services and
devices, and whether they store information in the U.S. or elsewhere. We
encourage you to familiarize yourself with and consult their privacy policies
and terms of use.

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X.STATE CONSUMER PRIVACY RIGHTS

Rights for Residents of Applicable States

If you are a resident of a state with applicable consumer privacy laws, you may
have the following rights:

 * To confirm whether we process your personal information.
 * To access your personal information.
 * To correct inaccuracies in your personal information.
 * To delete your personal information that we have obtained.
 * To receive a copy of your personal information in a portable and readily
   usable format.
 * To opt out of the sale or sharing of your personal information.
 * To opt out of the processing of your personal information for purposes of (i)
   targeted advertising or (ii) automated decision-making or profiling in
   furtherance of decisions that produce a legal or similarly significant effect
   on you.

If you live in a state that requires specific consent prior to processing your
sensitive personal information for certain purposes, we will obtain such and you
can withdraw your consent at any time.

Residents of applicable states may exercise the above rights by:

 * Submitting a request at www.athenahealth.com/consumer-privacy-request
 * Calling our toll-free number at 888-807-2076

We may ask you to provide us with information necessary to reasonably verify
your identity before responding to your request. We will consider all requests
and provide our response within the time period required by applicable law.
Please note, however, that certain information may be exempt from such
requests. If we deny your request in whole or in part, you may have the right to
appeal the decision. In such circumstances, we will provide you with information
regarding the appeals process.

Response Timing and Format

We endeavor to respond to a consumer request within forty-five (45) days of its
receipt. If we require more time (up to 90 days), we will inform you of the
reason and extension period in writing.

California Resident Privacy Notice

Below, please find the categories of information we may have collected about you
in the last twelve months, the purposes for the collection, and the third
parties with whom your personal information may have been disclosed, shared, or
sold. For more information on these practices, please see Sections III-VI.

Categories of personal information collected

Purposes for the collection or sharing of personal information

Third parties with whom personal information may have been disclosed, shared, or
sold

 * Identifiers
 * Information contained in our customer records
 * Commercial information
 * Internet or other electronic network activity information
 * Professional or employment information
 * Geolocation data
 * Inferences drawn from other personal information

 * To provide the Sites
 * To improve the Sites
 * To personalize the Sites
 * Marketing and advertising
 * Business operations
 * Where you have given us your consent
 * As required by applicable law
 * To evaluate or conduct a merger, divestiture, restructuring, reorganization,
   dissolution, or other sale or transfer of some or all of our assets

 * Service providers
 * Third Party Partners
 * Our related entities
 * Other users through the Sites (when you make your information public or
   otherwise accessible
 * With our customers
 * Where you have given us your consent

 

 

If you are a California resident, you may have the following rights with respect
to the personal information we process about you:

 * To request information about the categories of personal information we have
   collected about you, the categories of sources from which we collected the
   personal information, the purposes for collecting or sharing the personal
   information, the categories of third parties with whom we have shared or sold
   your personal information, and the specific pieces of personal information we
   have collected about you.
 * To request that we delete personal information that we have collected from
   you.
 * To request that we correct inaccurate personal information that we maintain
   about you.
 * To opt out of the sale or sharing of your personal information.

California residents may exercise the above rights by:

 * Submitting a request at www.athenahealth.com/consumer-privacy-request
 * Calling our toll-free number at 888-807-2076
    

Only you, or someone legally authorized to act on your behalf, may make a
verifiable consumer request related to your personal information. You may also
make a verifiable consumer request on behalf of your minor child.

We may ask you to provide us with information necessary to reasonably verify
your identity before responding to your request. We may require you to use your
email address in order to perform such verification. We will consider all
requests and provide our response within the time period required by applicable
law. Please note, however, that certain information may be exempt from such
requests. If we deny your request in whole or in part, you may have the right to
appeal the decision. In such circumstances, we will provide you with information
regarding the appeals process.

You may only make a consumer request for access or data portability twice within
a 12-month period. We will not discriminate against you for exercising any of
your rights.

Response Timing and Format

We endeavor to respond to a consumer request within forty-five (45) days of its
receipt. If we require more time (up to 90 days), we will inform you of the
reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding the
consumer request's receipt. The response we provide will also explain the
reasons we cannot comply with a request, if applicable.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users
of our Sites that are California residents to request certain information
regarding our disclosure of personal information to third parties for their
direct marketing purposes in particular: Customers who are residents of
California may request (i) a list of the categories of personal information
disclosed by us to third parties during the immediately preceding calendar year
for those third parties’ own direct marketing purposes; and (ii) a list of the
categories of third parties to whom we disclosed such information. To make such
a request, please write us at: Chief Compliance Officer, athenahealth, Inc. 311
Arsenal Street, Watertown, MA 02472. We may require additional information from
you to allow us to verify your identity and we are only required to respond to
requests once during any calendar year.

 

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XI.MINORS

The Sites are intended for a general audience and are not intended for minors
under the age of eighteen. athenahealth does not wish to obtain any information
from or about such minors through the Sites. If you are under eighteen years
old, do not use the Sites.

We do not knowingly gather personal information (as defined by the U.S.
Children’s Privacy Protection Act, or “COPPA”) about children under the age of
13. If you are a parent or guardian and you believe we have collected
information from your child in a manner not permitted by law, contact us using
the information in the “Contact” section below. We will remove the data to the
extent required by applicable laws.

 We do not knowingly “sell,” as that term is defined under the CCPA, the
personal information of minors under 16 years old who are California residents.

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XII.INTERNATIONAL TRANSFER

We are based in the U.S. and the information we collect is governed by U.S. law.
If you are accessing the Sites from outside of the U.S., please be aware that
information collected through the Sites may be transferred to, processed,
stored, and used in the U.S. and other jurisdictions. Data protection laws in
the U.S. and other jurisdictions may be different from those of your country of
residence. Your use of the Sites or provision of any information therefore
constitutes your consent to the transfer to and from, processing, usage,
sharing, and storage of information about you in the U.S. and other
jurisdictions as set out in this Policy.

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XIII.UPDATES TO THIS PRIVACY POLICY

We reserve the right to make updates and revisions to this Policy at our
discretion and at any time. When we make changes to this Policy, we will post
the updated notice on www.athenahealth.com and update the effective date. Any
changes will be effective as of the “Effective” date. Your continued use of our
Sites following the posting of changes constitutes your acceptance of such
changes.

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XIV.CONTACT

If you have any questions or comments about this Policy, the ways in which
athenahealth collects and uses your information described here, your choices and
rights regarding such use, or you wish to exercise your rights under
an applicable state law, please contact us by:

 * Calling 888-807-2076
 * Visiting www.athenahealth.com/consumer-privacy-request
 * Writing to: 

athenahealth, Inc.
Attn: Chief Compliance Officer
311 Arsenal Street
Watertown, MA 02472

If you have a disability and would like to access this Policy in an alternative
format, please contact us at 888-807-2076.

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--------------------------------------------------------------------------------

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Who We Serve

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Why Choose Us

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About

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Schedule a 1:1 meeting

Privacy Policy Terms of Use Disclaimers Do Not Sell or Share My Personal
Information Code of Conduct Transparency in CoverageCookie PreferencesCall us
anytime 800.981.5084

Solutions
 * Electronic Health Records
 * Medical Billing
 * Patient Engagement
 * Care Coordination
 * Enterprise Revenue Cycle
 * Telehealth
 * Mobile Capabilities
 * Advisory Services

Who We Serve
 * Who We Serve
 * OBGYN
 * Orthopedics
 * FQHC
 * Health Plans
 * Member-Centric Organizations
 * Start-Ups
 * Ancillary Service Organizations

Why Choose Us
 * Interoperability
 * The athenahealth network
 * Customer support
 * Improved efficiency
 * Master MACRA and MIPS
 * Cost and value

About
 * Who We Are
 * Careers
 * Newsroom
 * Marketplace Partners
 * athenaGives
 * Contact Us
 * Leadership

Resources
 * Our Insights
 * Real-Time Care Notifications
 * Webinars
 * Case Studies
 * Whitepapers
 * Developer Portal
 * Marketplace


Schedule a 1:1 meeting

Privacy PolicyTerms of UseDisclaimersDo Not Sell or Share My Personal
InformationCode of ConductTransparency in CoverageCookie Preferences

Call us anytime 800.981.5084



WE USE COOKIES FOR ANALYTICS, ADVERTISING, AND TO IMPROVE OUR SITE.

You agree to our use of cookies by closing this box or continuing to use our
site. To find out more, see our Privacy Policy.

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COOKIE PREFERENCES

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences, or
your device, and is mostly used to make the site work as you expect it to and to
provide a more personalized web experience. However, you can choose not to allow
certain types of cookies, which may impact your experience of the site and the
services we are able to offer. Click on the different category headings to find
out more and change our default settings according to your preference. You
cannot opt-out of our Strictly Necessary Cookies as they are deployed in order
to ensure the proper functioning of our website (such as prompting the cookie
banner and remembering your settings, to log into your account, to redirect you
when you log out, etc.). For more information about the First and Third Party
Cookies used please follow this link.
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These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in, or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal information
but are based on uniquely identifying your browser and internet device. If you
do not allow these cookies, you will experience less targeted advertising.

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