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Yousign | Help Center
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Table of contents

Step 1: Access, review and upload your documents
Access your documents
Review your documents
Decline to sign
Upload your documents
Step 2: Sign your documents
Sign without an authentication code
Authentication code by email or SMS
Swipe and sign
Draw my signature
Upload your signature
Download documents
All Collections

Troubleshooting and tips

Sign documents
Sign documents
Written by Ferdinand
Updated this week
Table of contents

Step 1: Access, review and upload your documents
Access your documents
Review your documents
Decline to sign
Upload your documents
Step 2: Sign your documents
Sign without an authentication code
Authentication code by email or SMS
Swipe and sign
Draw my signature
Upload your signature
Download documents

📖 Table of contents

Step 1: Access and review your documents

Step 2: Sign your documents



Signing a document is quick and easy with Yousign! Follow this guide to find out
how to review your documents, confirm your identity and sign your document.

🎥 Discover steps in video:



Make sure you are in the right place! If you are signing with the Advanced
Electronic Signature, read this article. If you are signing with the Qualified
Electronic Signature, read this article.






STEP 1: ACCESS, REVIEW AND UPLOAD YOUR DOCUMENTS

--------------------------------------------------------------------------------



Accessing, reviewing and uploading your documents is simple with Yousign, here’s
how to :




ACCESS YOUR DOCUMENTS

If you have been asked to sign a document with Yousign, you will have received
an email from us letting you know you can sign your document. To do this :

 * Open the email you received from us,

 * Click on “Access document”,

 * You will be redirected to the documents page.



You can use the link in our emails at any time to retrieve the documents.
Documents remain accessible unless the sender deletes the request. If you have
problems accessing the link at a later date after signing, please contact the
sender.




REVIEW YOUR DOCUMENTS

Before signing any document, it is important to thoroughly read all the
documents you will be signing. To review the documents :

 * Click on “Start”,

 * Scroll down to read all the documents,

 * You can see the fields you might be required to fill out and sign on the
   documents,

Mandatory fields are in red, whereas optional fields are in blue and signature
fields are in green.

 * If you have a mandatory field, you will not be able to go to the next step if
   you haven’t filled it out. This could be :

 1. A text field, when the sender requires additional information from you. This
    could be in the form of a question or instructions. Simply click on the
    field and type your answer.

 2. A checkbox, when the sender wants to ensure the validation of information
    before you sign it. Simply click on the checkbox.

 3. Radio buttons, when the sender wants to ensure the validation of information
    before you sign it or choose one option out of several. Simply click on the
    radio button of your choice.

A mention field does not require any action from you, the signer. It will
automatically be confirmed when the document has been signed.






DECLINE TO SIGN

This option is activated by the sender, therefore you might not have the option
to decline to sign. If you do not have this option and you wish to decline to
sign, contact the sender directly.

If after reviewing the documents you have been asked to sign you do not wish to
sign them, you have the option to “decline to sign”. To do this :

 * Click “decline signature”,

 * Specify the reason in order to inform the sender why you do not wish to sign
   the document,

 * Click “decline to sign”,

 * By declining this signature, the signature process will be canceled and the
   sender will be informed.






UPLOAD YOUR DOCUMENTS

You may have the option or be required to upload your own documents before
signing. This allows the sender to collect additional information they may need
from you, this could be a proof of address, an ID card,...

This option is activated by the sender, if you wish to upload a document but do
not have the option to do so, contact the sender directly.

 * Other signers will not be able to see the documents you have uploaded.

 * You can upload documents that are PDF, JPG and PNG format.

 * The maximum allowed size per document is 25Mo.

To upload a document:

 * Click on "Click to upload" or drag and drop your document into the field.

 * If the document is mandatory, it will say "Required" in Red, if it is
   optional, it will say "Optional" in blue. You cannot proceed to the signing
   page if you have not uploaded the mandatory documents.

 * Once you have uploaded the required documents, click on "Sign".



Please note: you cannot replace the documents you have uploaded once you have
signed the documents, so make sure you have uploaded the correct files. If you
have uploaded the wrong document, click "Replace".






STEP 2: SIGN YOUR DOCUMENTS

--------------------------------------------------------------------------------



When you are ready to sign your document, you could be required to authenticate
yourself to confirm your identity. This is an optional step that is chosen by
your sender. If your sender chooses a signature with an authentication code, you
must enter it before you can sign your documents.




SIGN WITHOUT AN AUTHENTICATION CODE

You will not be required to provide an authentication code. Therefore you will
directly be able to sign your document.




AUTHENTICATION CODE BY EMAIL OR SMS

You will be required to provide a 6-digit security code that you will have
received by email or SMS.

 * Go to your email inbox or SMS inbox,

 * Look for an email or SMS from Yousign,

 * Enter the 6-digit authentication code,

 * You will automatically be redirected to the signing page.



If you don't receive the authentification code, please refer to this article to
help you.

Once you have entered your authentication code or not, you will arrive at the
signing page. The default signature is “swipe and sign”. Your sender can choose
to give you the option to either “draw your signature” or “upload your
signature”.




SWIPE AND SIGN

Swipe and sign is the default signature form. To do this :

 * Slide your mouse across the signature field or hold “enter” on your keyboard,

 * The document will be signed.






DRAW MY SIGNATURE

You may also have the option to “draw your signature”. This allows you to
reproduce your signature directly in the Yousign application. To do this :

 * Click “draw my signature” under the swipe and sign box,

 * Draw your signature by holding down the touchpad of your computer and drawing
   your signature,

 * If you make an error or are unsatisfied with your drawing, click “clear this
   signature”, you can redo your signature as many times as you wish,

 * Click “use this signature”,

 * Slide your mouse across the signature field or hold “enter” on your keyboard,

 * The document will be signed.

This is optional, you are not required to “draw your signature”. Drawing your
signature is a legal representation of your signature.






UPLOAD YOUR SIGNATURE

You may also have the option to “upload your signature”. This allows you to
upload your handwritten signature image directly into Yousign to sign your
documents. To do this :

 * Click “Upload my signature”,

 * Select the file of your handwritten signature image,

 * Select “open”,

 * Slide your mouse across the signature field or hold “enter” on your keyboard,

 * The document will be signed.

You can upload images in JPG, JPEG, and PNG formats, with a maximum size of 5
MB. This is optional, you are not required to “upload your signature”.






DOWNLOAD DOCUMENTS

Once the document is signed, you can download the signed documents. To do this:

 * Click on "Download documents" directly from the site after you have signed
   the documents.

Or from the email will have received from us confirming you have signed the

documents :

 * Click "Download documents".



--------------------------------------------------------------------------------

Related Articles
Create a signature request

Enable handwritten signature for your signers

Sign your own documents

How to sign documents with a Qualified Electronic Signature (QES)

Enable signature image upload for your signers

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