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Effective URL: https://www.balto.ai/real-time-qa/
Submission: On August 29 via manual from SG — Scanned from DE
Effective URL: https://www.balto.ai/real-time-qa/
Submission: On August 29 via manual from SG — Scanned from DE
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* ProductExpand
* OVERVIEW
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
Get an overview of Real-Time.
INTEGRATIONS
Integrate with the phone systems you trust.
BALTO IN SPANISH
Give spanish-speaking agents the support they need.
PRODUCTS
--------------------------------------------------------------------------------
REAL-TIME GUIDANCE
Guide agents and measure what works.
REAL-TIME QA
Score 100% of calls in real time.
REAL-TIME COACHING
Alert managers and coach instantly.
* Why Real-Time
* SolutionsExpand
* OVERVIEW
--------------------------------------------------------------------------------
SOLUTIONS OVERVIEW
Scale excellent conversations to your entire organization.
BY USE CASE
--------------------------------------------------------------------------------
SALES
Empower agents to convert, save, and retain.
CUSTOMER EXPERIENCE
Communicate with customers in ways they love.
COMPLIANCE
Adhere to guidelines on every single call.
QUALITY ASSURANCE
Get record-breaking quality scores and real-time visibility.
SPANISH
Give bilingual agents the support they need.
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
Win more quotes and expedite service calls.
HOME IMPROVEMENT
Set more appointments and crush objections.
DIRECT TO CONSUMER
Wow your customers and convert every call.
COLLECTIONS
Break collection records and always stay compliant.
BPO
Differentiate with unique insights and call quality.
* ResourcesExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
RESOURCE HUB
EXPLORE THE BALTO
REAL-TIME INDEX
THE #1 SOURCE FOR UP-TO-DATE
CONTACT CENTER INSIGHTS.
Learn More
* Customers
Get a Demo
Get a Demo
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GOODBYE, RANDOM SAMPLING. HELLO, REAL-TIME QA.
Balto automatically scores 100% of calls so you can focus on improving
conversations – not on scoring them.
More Info
Get A Demo
HERE’S HOW BALTO WORKS
Balto’s Real-Time Guidance Platform has two components:
The Agent App and Cloud App.
AGENTS USE THE AGENT APP
Balto’s Agent App rides along with agents on the side of their screens. It picks
up the audio from conversations and guides agents in real-time.
MANAGERS USE THE CLOUD APP
Balto’s Cloud App is where managers coach, QA and dig into data.
CUSTOMIZABLE SCORECARDS
Start scoring 100% of calls with a few clicks.
Scorecards allow you to build robust sets of weighted criteria in under five
minutes by selecting from pre-defined content.
And with unlimited scorecards, different teams can score calls for the specific
criteria that matter to them — instead of weeding through crowded spreadsheets.
INTERACTIVE REPORTS
Quickly identify the root cause of low scores.
Scores from 100% of calls instantly populate and can be analyzed for teams or
individual agents.
Drill down into scorecard sections with a simple click and understand what’s
driving low scores.
Examine individual calls that caused low scores more closely and use targeted
coaching to improve call quality.
DASHBOARD
See how the floor is doing, right now.
Dashboards show scores for individuals and groups of agents in real-time,
breaking down scores into individual categories.
Get a complete picture of call quality without having to wait hours for
processing.
Coming Soon
TREND ANALYSIS
Analyze what drives agent performance over time.
Reports visualize how individual or groups of agents score over a selected time
period.
Understand your agents’ performance trajectory and map which coaching sessions
are impacting call scores.
SEE HOW BALTO GROWS REVENUE
Transform sales, customer experience, and compliance in just 45 days.
Get a Demo
EXPLORE THE REAL-TIME GUIDANCE PLATFORM
Optimize your contact center scripts with software that uses the power of
artificial intelligence
REAL-TIME GUIDANCE
GUIDE EVERY CALL
REAL-TIME COACHING
COACH CRITICAL MOMENTS
REAL-TIME QA | YOU’RE HERE
SCORE 100% OF CALLS
BALTO WORKS WITH 40+ SOFTPHONES
Balto safely connects to over 40 cloud-based phone systems. Get set up in 45
days or less.
Browse All Integrations
WE KEEP YOUR DATA SAFE
We treat every conversation with exceptional care. Our state-of-art security
infrastructure and protocols ensure the privacy of all customer data.
See More Security Measures
PCI, PHI, & PII SECURITY
Balto automatically flags customer information, like credit cards and phone
numbers, and does not save them to disk.
256-BIT ENCRYPTION
All client data is transferred and stored using bank grade 256-bit encryption,
the industry standard for security.
HTTPS & TLS 1.2
All browser communication is encrypted and authenticated to ensure secure
communication between systems.
SCALE EXCELLENT CONVERSATIONS WITH BALTO
Get a Demo
855-GO-BALTO
hello@balto.ai
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PRODUCT
* Overview
* Real-Time Guidance
* Real-Time QA
* Real-Time Coaching
* Security
* Integrations
USE CASES
* Overview
* Sales
* Compliance
* Customer Experience
* Quality Assurance
INDUSTRIES
* Insurance
* Home Improvement
* Direct to Consumer
* Collections
* BPO
RESOURCES
* Resource Hub
* Research
* Blog
* Partners
* FAQ
* Webinars
* Podcast
* System Status
* Documentation
COMPANY
* About Us
* Why Real-Time
* Customers
* Careers
* Press
* Contact
* ProductExpand child menuExpand
* OVERVIEW
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
Get an overview of Real-Time.
INTEGRATIONS
Integrate with the phone systems you trust.
BALTO IN SPANISH
Give spanish-speaking agents the support they need.
PRODUCTS
--------------------------------------------------------------------------------
REAL-TIME GUIDANCE
Guide agents and measure what works.
REAL-TIME QA
Score 100% of calls in real time.
REAL-TIME COACHING
Alert managers and coach instantly.
* Why Real-Time
* SolutionsExpand child menuExpand
* OVERVIEW
--------------------------------------------------------------------------------
SOLUTIONS OVERVIEW
Scale excellent conversations to your entire organization.
BY USE CASE
--------------------------------------------------------------------------------
SALES
Empower agents to convert, save, and retain.
CUSTOMER EXPERIENCE
Communicate with customers in ways they love.
COMPLIANCE
Adhere to guidelines on every single call.
QUALITY ASSURANCE
Get record-breaking quality scores and real-time visibility.
SPANISH
Give bilingual agents the support they need.
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
Win more quotes and expedite service calls.
HOME IMPROVEMENT
Set more appointments and crush objections.
DIRECT TO CONSUMER
Wow your customers and convert every call.
COLLECTIONS
Break collection records and always stay compliant.
BPO
Differentiate with unique insights and call quality.
* ResourcesExpand child menuExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
RESOURCE HUB
EXPLORE THE BALTO
REAL-TIME INDEX
THE #1 SOURCE FOR UP-TO-DATE
CONTACT CENTER INSIGHTS.
Learn More
* Customers