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Text Content

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SEARCH UBS ARENA

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FAQS


GENERAL

All ticket holders whom have purchased through Ticketmaster will receive an
email prior to their event containing all key information about their upcoming
event. For general know before you go information, click here. 

What is the address of the Arena?
2400 Hempstead Turnpike
Elmont, NY 11003
How is UBS Arena keeping sustainability top of mind with Arena development?
UBS Arena is building towards becoming the first venue of its kind in New York
to be eligible to achieve certification under the LEED V4 Building Design +
Construction rating system while featuring state-of-the-art sustainable
technology. Industry experts will be driving UBS Arena’s green initiatives,
setting the bar within the market for sustainably built and operated,
world-class venues. Learn more about sustainability here.
What role will technology play in UBS Arena?
Venue technology is being constructed with a fan-first approach. UBS Arena will
feature a state-of-the-art sound system that leverages sophisticated engineering
acoustics to amplify the audio experience. Arena displays will include the
largest scoreboard in New York with industry-leading high-definition technology
and two levels of high-resolution LED ribbon boards.

Recently, UBS Arena announced it was partnering with Verizon to bring the power
of Verizon’s 5G network to the Arena. Supercharging the fan experience through
the utilization of the Verizon 5G Ultra-Wideband network, fans like you will be
able to connect to the UBS Arena app and participate in team trivia and other
gamification platforms that will be delivered to their phone and on the
scoreboard. In addition to providing the bandwidth for the app, the Verizon 5G
network will also give UBS Arena the ability to create next-generation solutions
in public safety, 5G access, concessions, and crowd management.

Additionally, the game presentation will offer dramatic theatrical lighting and
ice video projections, wait times will be reduced through emerging POS solutions
and payment systems, and guests will enjoy ultra-fast and ubiquitous Wi-Fi and
mobile coverage powered by the latest generation of wireless infrastructure.
What are the key features of the new arena?
UBS Arena, made for music and built for hockey, is where boutique hospitality
meets live entertainment. UBS Arena is poised to be one of the area’s – and the
nation’s – most prestigious and inviting venues for musical acts of all genres,
as well as other events and experiences to create the best and most unique party
in town. Features include:
– VIP suites and clubs inspired by New York classics
– Two outdoor terraces open to all guests
– Eight bars with views of the stage/ice
– Great sightlines, loud and intimate bowl
– Highest resolution scoreboard in New York for ideal viewing in bowl
– In partnership with Oak View Group and the Azoff Company, UBS Arena is
designed with artists in mind
What is UBS?
UBS provides financial advice and solutions to wealthy, institutional, and
corporate clients worldwide and private clients in Switzerland. UBS’s strategy
is centered on its leading global wealth management business and its premier
universal bank in Switzerland, enhanced by Asset Management and the Investment
Bank. The bank focuses on companies with a solid competitive position in their
targeted markets, are capital-efficient, and have an attractive long-term
structural growth or profitability outlook.

UBS is present in all major financial centers worldwide. In addition, it has
offices in more than 50 regions and locations, with about 30% of its employees
working in the Americas, 31% in Switzerland, 19% in the rest of Europe, the
Middle East, and Africa, and 20% in the Asia Pacific. UBS Group AG employs over
68,000 people around the world. Its shares are listed on the SIX Swiss Exchange
and the New York Stock Exchange (NYSE).
What is the bag policy?
Bags that measure no larger than 12″ x 12″ x 6″ are permitted and will be
subject to x-ray or visual screening depending on the size of the bag. Medical
bags and baby bags will be permitted and must be screened before entry. All
other bags will not be allowed into the arena. Learn more here.
Can I use the aisle to stand or dance?
For safety and as a courtesy to other guests, aisles must be kept clear at all
times. Please refrain from standing in the aisles. Dancing, lingering, etc. in
the aisles will not be allowed.
What is the standing policy at UBS Arena?
Guests are allowed to stand during an event, provided that they are only
occupying the area in front of their ticketed seats. Standing in aisles and on
chairs is strictly prohibited. 
Is there a ball or puck in play policy?
Yes, there is a puck-in-play policy. UBS Arena is committed to creating a safe,
comfortable, and enjoyable entertainment experience. Please be aware of our
puck-in-play policy, which requires guests to refrain from accessing their seats
while the ball or puck is in play. This policy enables guests to enjoy an
unobstructed view of the game.
Does UBS Arena have a coat check?
No, the Arena will not have a coat check.
Who can I contact if I have a comment or concern?
Please contact Guest Services at guestservices@ubsarena.com. 
Is there a designated area for drop-off and pick-up?
There will be a designated drop-off and pick-up area for the Arena. Learn more
here.
What happens if guests need to evacuate in the event of an emergency?
Trained Guest Services and Security personnel will ensure the security and
safety of all guests, performers, and employees at UBS Arena. In an emergency,
guests must comply with requests from venue staff regarding arena operations and
emergency response procedures.
Can I distribute flyers, product samples, or handouts at UBS Arena events?
The distribution of promotional items, flyers, or printed materials is not
permitted without the written permission of UBS Arena and/or its tenants. In
addition, the sampling and distribution of products are prohibited without arena
approval.
Where can I purchase merchandise?
Event merchandise will be available for purchase throughout the Arena on the
main and upper concourses and The PitchBook suite level.
What items are prohibited at UBS Arena?
Weapons of any kind, including mace, pepper spray, knives, sharp objects, bats,
clubs, tasers, etc.
• Bags
• Professional camera equipment (e.g., detachable lens; lens greater than 3”;
external flash; monopods; bipods; tripods; etc.).
• Laptops, personal computers, and two-way radios
• Audio/video recording devices.
• Laser pointers or flashlights.
• Illegal drugs/substances (current prescription medication in the original
container is permitted, provided the guest produces identification matching the
prescription container).
• Outside alcohol.
• Fireworks, missile-like objects, Frisbees, and any other form of projectiles.
• Signs, flags, and banners larger than 11”x17”. Signs, flags, and banners of
any size attached to poles. Signs, flags, and banners are prohibited by the
event or made of wood, metal, plastic, or other hard material.
• Balloons, beach balls, and other inflatables.
• Unapproved pamphlets, handouts, etc.
• Firestarters and lighters.
• Cans (including aerosols), bottles, boxed liquids, metal, glass, or other
insulated containers.
• Pets, other than service animals.
• Selfie sticks, poles.
• Coolers of any size, including soft-sided coolers.
• Masks other than face coverings other than mandated for COVID – 19
• Signs, posters, or garments with offensive language, phrasing, or symbols.
• Pointed tip or large umbrellas.
• *Outside food or beverage (exceptions will be made for those with medical
requirements and/or special needs).
• Noisemakers, air horns, bells, bull horns, whistles, etc.
• Optical illusions (i.e., items intended to create optical illusions or
interfere with the ability of the eye to perceive depth or distance, such as
pinwheels and umbrellas).
• Drones.
• Patrons without shoes, shirts, or pants/shorts 
• Flowers, unless allowed by tour production.
• Skateboards and rollerblades.
• Any other items if prohibited by the various shows. 

UBS Arena Management reserves the right to prohibit other items as deemed
necessary.

*Exceptions will be made for those with medical requirements and/or special
needs. Guests with specific/special dietary needs due to medical conditions or
special needs should contact Guest Services by
emailing guestservices@ubsarena.com at least 48 hours before attending the event
to arrange for reasonable accommodations.
What are the smoking policies at UBS Arena?
UBS Arena is a smoke-free facility.  Smoking is not permitted in the Arena at
any time, including on the outdoor terraces. The immediate area around the Arena
is also a non-smoking campus. Additionally, electronic smoking devices are not
permitted to be used inside the building. There is no re-entry.
Are there water fountains at UBS Arena?
There are bi-level wall-mounted drinking fountains located in guest-facing
spaces throughout the Arena.
What is the capacity of UBS Arena?
UBS Arena is designed to hold up to 18,500. Capacities for different events will
vary.
NHL Capacity – 17,000
Concert Capacity – 18,500
How can I get the most up-to-date information about UBS Arena?
Sign up for our newsletter to hear about the latest news and follow us on social
media to never miss an announcement! We are @ubsarena on Facebook, Twitter,
Instagram, and LinkedIn.
How can I apply for a job at UBS Arena?
Check out our careers page for the latest open listings and sign up to hear more
about upcoming listings.
How will UBS Arena attract world-class talent?
UBS Arena was made for music and set the gold standard by curating personal,
customer-centric, seamless experiences from the moment fans walk through the
doors. In partnership with Oak View Group and the Azoff Company, UBS Arena is
designed with artists in mind, offering a bespoke, back-of-house campus and the
most efficient load-in/load-out services. Additionally, UBS Arena has begun
announcing events that will take place after the Arena is open. Be sure to sign
up for our newsletter and follow us on social media for updates!
What changes are you making to the arena in light of COVID-19?
Following New York State Department of Health’s updated COVID-19 health and
safety guidance, all guests are no longer required to present proof of full
vaccination status or proof of a negative COVID-19 test to enter our venue.
Guests should not come to UBS Arena if they have COVID-19, COVID-19 symptoms, or
know if they’ve been exposed to COVID-19.

Learn more about Safety & Sanitization.
How many jobs will be created by the project?
UBS Arena and the surrounding development will create 10,000 construction jobs
and 3,000 permanent jobs to the region, expected to spur approximately $25
billion in economic activity. With 30% of those permanent jobs going to
residents from the surrounding area. Also, 30% of contracting dollars for
construction are going to state-certified Minority and Women-Owned Business
contracts and 6% to Service-Disabled Veteran-Owned Businesses.
Can I bring an animal into UBS Arena?
Animals are not allowed in UBS Arena; however, an exception is made for leashed,
harnessed, and housebroken Service Animals. If you or a member of your party is
bringing a service animal, we strongly recommend that you contact UBS Arena’s
Guest Services at guestservices@ubsarena.com.  We offer seating locations
throughout the Arena that will provide a dedicated space for the animal.
Can I make an announcement, proposal, birthday shoutout, etc., during an event
or game?
Please fill out this form to place requests for in-game announcements during a
New York Islanders game or other events (e.g., regarding birthdays,
anniversaries, proposals, etc.
Where can I request an in-kind donation?
Please fill out this form here to request in-kind donations.
What if I want to get an autograph from a player or artist?
UBS Arena does not process autograph requests. 
Can guests go backstage?
Backstage areas are limited to individuals with proper credentials. 
Can I meet an artist or act?
UBS Arena does not process meet and greet requests. Instead, please contact the
individual team or artist through their website.
Can I bring in binoculars?
Yes, guests can bring in binoculars if they wish.
Can I bring in a camera?
Cameras with telephoto or interchangeable/detachable lenses and external flash
(professional photography equipment) are not permitted at any time without a
proper media credential. Video recording devices, audio recording devices,
monopods, bipods, and tripods are also not allowed. Video recording on any
device and/or flash photography is prohibited at all times.
This policy will be strictly enforced, and management reserves the right to deny
the use of any electronic device at their discretion.
What is the dress code at UBS Arena?
All guests are required to wear a shirt, pants or shorts, and shoes at all times
for their safety. UBS Arena management reserves the right to deny entry to
guests wearing clothing items displaying offensive text and/or images.
What if a guest needs first aid during an event?
If a guest begins to feel ill or requires medical assistance, please seek an
usher immediately or find the nearest First Aid Room, located on the main and
upper concourse.
Does UBS Arena have Wi-Fi available?
The Arena will have free available Wi-Fi for all guests.
Can I bring my laptop to UBS Arena?
Laptops are prohibited inside the Arena. Similar to bags, laptops can be checked
before entry.
Does UBS Arena have a lost and found?
The lost and found team is available on non-event days from 10am-4pm.  On event
days the lost and found team is available from 10am-2pm.  Lost and found is
closed on the weekend.  Item pick-up must be arranged in advance.  Please
complete this form to provide us the best opportunity of finding and reuniting
you with your item.
What is the re-entry policy at UBS Arena?
There is no re-entry permitted at UBS Arena for events or games.
Can I bring in a poster, sign, or banner?
Unless otherwise specified by teams and/or event officials/management, UBS Arena
welcomes guests bringing small signs, banners, and posters inside the building
to show fan support during events. The following guidelines relate to these
items:
• Item may not be larger than 11” x 17” in size
• Item must be related to the event
• Item may not be attached to a stick/pole
• Item may not obstruct any sponsors/advertiser’s signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as
determined by UBS Arena management
• Item may not be constructed or displayed in a manner that may obstruct the
view of other guests or in any way create a safety hazard for other guests.
• Items may not contain any website or advertising materials.


OWNERSHIP

What is Oak View Group?
Oak View Group (OVG) is a global sports and entertainment company founded by Tim
Leiweke and Irving Azoff in 2015. OVG is focused on being a positive disruption
to business as usual in the sports and live entertainment industry and currently
has eight divisions across six global offices (Los Angeles, New York, London,
Seattle, Austin, and Philadelphia). OVG is leading the development and
operations of UBS Arena, as well as leading major global development projects in
Seattle, WA, Austin, TX, Palm Springs, CA, Manchester, UK and Milan, Italy. OVG
Global Partnerships, a division of OVG, is the sales and marketing arm
responsible for selling across all OVG Arena Development projects. OVG Global
Partnerships has successfully sold four world-class naming rights deals in the
past nine months – Moody Center (Austin), Subaru Park (Philadelphia), Climate
Pledge Arena (Seattle), and UBS Arena (New York).
What is Sterling Project Development?
Sterling Project Development (SPD) is an industry leader in providing real
estate development management and advisory services, with direct involvement in
over 200 projects with an aggregate construction value of more than $26 billion.
SPD also provides fee development, mediation, government and external relations
services to its roster of more than 100 clients around the world representing a
diverse combination of industry leaders and investment firms.

SPD is an affiliate of Sterling Equities, a 50-year-old real estate
owner/manager and developer based in New York. Its ownership group also operates
SportsNet New York, a regional sports network, and has been a part owner of the
New York Mets baseball team since 1980.
Who are the New York Islanders?
Founded in 1972, the New York Islanders Hockey Club is the proud winner of four
Stanley Cup Championships and nineteen consecutive playoff series victories.

The Islanders play in the Metropolitan Division of the National Hockey League’s
Eastern Conference and have had nine members inducted into the Hockey Hall of
Fame.

The Islanders Children’s Foundation has helped countless youngsters in need
around the world since its inception. Donations are raised through the efforts
of our players, management and employees, along with our fans and sponsors. 

UBS Arena at Belmont Park will be the team’s home starting with the 2021-22 NHL
season.


GETTING HERE

Will UBS Arena be easily accessible via mass transit?
20 million people are located within a one-hour drive of UBS Arena. Concert
goers and sports fans will benefit from direct train connections to Grand
Central Terminal (~25 minutes), Penn Station (~30 minutes) and the first new
Long Island Rail Road station in almost 50 years. An additional $100 million
investment in transit and infrastructure enhancements will benefit local
residents and visitors for decades to come. Learn more here.
What are the closest airports?
We are conveniently located near JFK. International Airport (JFK) and LaGuardia
Airport (LGA).


PREMIUM HOSPITALITY

Who can I contact if I have questions about club seats or suites?
For more information about club seats or suites, please contact 516-517-0640 or
email premiumservice@ubsarena.com.
What are the term lengths for Premium memberships?
Term lengths vary, please contact us at 516-517-0640 or
premiumservice@ubsarena.com to learn more.
Is parking included in a Premium membership?
Premium membership benefits vary by package. Please contact us at
516-517-0640 or premiumservice@ubsarena.com to learn what each package includes.
Are Premium spaces ADA accessible?
All Premium spaces are ADA accessible.
What are the Premium options for food & beverage?
We have many options for food & beverage available
for premium memberships. Please contact us at 516-517-0640 or
premiumservice@ubsarena.com to learn what each package includes.


PARTNERSHIP

Who can I contact if I have questions about partnership opportunities?
For more information about partnership opportunities, please
contact 646-921-4028 or sign up to be contacted by one of our
representatives here.



NEW YORK ISLANDERS

Who can I contact if I have questions about Islanders Season Ticket Membership?
For more information about joining the Islanders Season Ticket Member family,
please contact 888-NY-ISLES or sign up to be contacted by one of our
representatives here.
If I am a current Islanders Season Ticket Member and interested in club seats or
suites, who should I contact and when?
For more information about UBS Arena club seats and suites, please contact us
at 516-517-0640 or sign up to be contacted by one of our representatives here.
 
Current season ticket members will get first priority for selecting club seats
later this summer, so be sure to contact us today so we can include you in this
priority window.


BOX OFFICE

Where can I purchase tickets for upcoming events at UBS Arena?
Tickets for all upcoming events at UBS Arena are available at Ticketmaster.com.
Learn more here.
Are children allowed?
Most events at UBS Arena are for all ages. If an event has an age requirement,
it will be listed on the Event Detail Page on this website and on
Ticketmaster.com.
Is there a box office where I can purchase tickets in person?
Yes, learn more here.
What If I buy a ticket from a 3rd party? 
To avoid problems with counterfeit, stolen or voided tickets, guests should make
their ticket purchases through authorized outlets only. UBS Arena will not be
responsible for validating tickets that were not purchased through an authorized
outlet. Ticketmaster is the only authorized ticket seller for events at UBS
Arena.
Where can I get access to presale opportunities?
Sign up for the UBS Arena email list to receive event updates, presale
notifications, and more by hitting “Sign Up Now” on the top right of the screen
and selecting “Concert and Event Announcements at UBS Arena” in the form.
When will I receive my tickets?
All tickets purchased on Ticketmaster.com for UBS Arena will be delivered
digitally and can be accessed via the Ticketmaster App and can be transferred to
your Google or Apple Wallet.
Can I refund my ticket?
All ticket sales are nonrefundable. In the event of a cancellation or
postponement, information regarding refunds will be sent from Ticketmaster to
the email address used to purchase your tickets.
What if an event is canceled or postponed? How will I be notified?
Ticketmaster will always contact all buyers via email regarding any canceled or
postponed events.



FAMILY SERVICES



What are family services?
An area within the arena that addresses the specific needs of a child and/or a
family.
Do you have single stall restrooms?
Yes, in sections 101, 106, 107, 108, Dime Club, 117, Suite Level, 201B, 210,
212, 214
Do you have dedicated space for children or adults that suffer from PTSD,
Epilepsy or other sensory concerns?
Yes. We will have sensory rooms, and these are located at: Sections 106, Suite
Level and Section 212. Sensory bags will be located at Guest Services Kiosks as
well.
Do you have any infant care items available at the Family Lounge?
At the Family Lounge there will be bottled room temperature water, baby wipes
and diapers.
Where are changing tables located?
There are changing tables located in every restroom.
Where are the Family Lounges located?
Family Lounges are located outside of Section 106 and Section 212.
What are inside the Sensory bags? 
Sensory bags include noise-canceling headphones, fidget tools and a feeling
thermometer.
Do you have noise canceling earphones?
There are noise canceling earphones included in sensory bags located at our
Guest Services kiosks.

Official Partners

UBS ARENA
2400 Hempstead Turnpike,
Elmont, NY 11003
UBS ARENA PREVIEW CLUB
920 Broadway, 5th Floor,
New York, NY 10010
Connect With Us
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LINKS

 * Event Calendar
 * About the Arena
 * Accessibility
 * Getting Here
 * Premium Hospitality
 * News


CONNECT

 * Contact
 * UBS Arena App
 * Newsletter
 * Careers
 * Press Kit
 * Lost & Found


LEGAL

 * Privacy Policy
 * Terms & Conditions
 * Code of Conduct



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