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Subscription terms and conditions
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SUBSCRIPTION TERMS AND CONDITIONS
UPDATED: NOVEMBER 15, 2023
If you become a subscriber of a digital and/or print publication from the Nine
Publishing group (“Nine”, “we” , “our” or “us”) then these terms apply to your
subscription. Please read these terms before taking up any subscription. Our
print and digital publications are The Age (theage.com.au), The Australian
Financial Review (afr.com), Brisbane Times (brisbanetimes.com.au), The Sydney
Morning Herald (smh.com.au) and WAtoday (watoday.com.au) (“Publications”). The
Age Company Pty Limited is the publisher of The Age and Fairfax Media
Publications Pty Ltd and/or Fairfax Digital Australia and New Zealand Pty Ltd
are the publishers of the other Publications.
Your use of our digital services (which includes websites and applications) to
access the Publications is also subject to our Terms of General Conditions of
Use available at Terms of Use. If you access Publications via applications you
may also be subject to third party terms such as the Apple Terms of Service,
available at Apple Terms and Conditions. If you purchased your digital
subscription via a third party (e.g. the Apple App Store, Google Play), your
subscription may be subject to different terms and conditions as determined by
that third party and you will need to raise any issues you may have directly
with the third party. We will not have any liability to you to the extent that
the terms of those subscriptions conflict with these terms.
1. CONTACTING US
1. If you have an individual subscription, you can contact the customer
service team by:
* Submitting a request for the relevant publication:
* The Sydney Morning Herald here
* The Age here
* Australian Financial Review here
* Brisbane Times here
* WA Today here, or by
* Phoning 13 66 66 or +61 2 7966 6900 between 7.30am-5.30pm AEST Mon-Fri
and 7.30am-10.30am AEST Sat-Sun.
2. If you have a Corporate subscription, you can contact the customer
service team (Corporate) by:
* Emailing corporate@afr.com.
* Calling 1800 237 266 Mon-Fri 9.00am – 5.00pm AEST.
2. YOUR SUBSCRIPTION
1. Your subscription gives you digital and/or print access to the
Publication you subscribed to while your subscription is active. If
there are different tiers of subscription for a Publication, your
subscription gives you access to the tier for which you subscribed.
Print access involves home delivery of those parts of the Publication
which can be home delivered in your area.
2. All Digital and Premium Digital access means unlimited access to our
digital services on any device for the Publication(s) to which you have
subscribed.
3. Subscription fees are not refundable except to the extent expressly set
out in these terms.
4. We may modify the content, inclusions, type and availability of any
digital product at any time for example by adding new content sections,
or the functionality of the digital service such as releasing a new
version of the app for the publication to which you have subscribed. We
may also enable free access to part or all of our Publications for
periods of time and you will not be eligible for a full or partial
refund of your subscription fees if we do this.
5. We are not responsible and have no liability for any claim relating to
payment, delivery or access to a Publication which resulted from you
providing incorrect information to us. You need to report any such
errors to us as soon as you become aware of them. We may then decide to
give you a credit, extend your subscription expiry date or reduce your
next subscription payment.
6. Apart from giving the refunds, credits or extension of your
subscription as set out in these terms, we will not be liable to you
for any loss or damage that you or any other person may incur in
connection with your subscription, whether direct, indirect,
consequential or otherwise other than with respect to any rights you
may have under the Consumer and Competition Act 2010 (Cth) or other law
or which result from our negligence, wilful acts or omissions or
material breach of these terms. In any case, our maximum liability to
you directly or indirectly in relation to your subscription is limited
to an amount equal to the subscription fees paid by you to us in the 12
month period before the claim.
7. Your subscription is for your personal use only. You are not permitted
to share your log-in details with another person or use your
subscription for any commercial purpose, including to on-sell your
subscription to any third party. If you wish to obtain a multiple user
subscription, you may qualify for a corporate subscription. Please
speak to our Corporate customer service for more information via the
contact details in section 1.
8. When you purchase your subscription directly from us, you can pay for
your subscription by direct debit, credit card, debit card or by
PayPal. Your subscription automatically renews for the next period at
the end of each billing cycle and you will be charged unless you cancel
before then (see section 7). When you pay by direct debit for your
subscription or renewals, you must make sure you have enough clear
funds in your bank account for the payment to be deducted. If payment
fails, we will attempt to notify you and request that you update your
payment details. We will reattempt payment several times over 7- 14
days and allow your subscription to remain active in that time. After
that time, we will cancel your subscription and you will be notified.
If we suspect that fraudulent information has been provided in relation
to your direct debit arrangement, we may cancel the payment method,
notify you of the cancellation and request you to pay by an alternative
method.
9. If you believe that the incorrect amount has been debited from your
bank account or that you are otherwise being billed incorrectly, let
our customer service know immediately via the contact details set out
in section 1.
10. You must make sure your payment details are always valid and up-to-date
– you can do this online – visit My Account or contact our customer
service team via the contact details in section 1.
11. If we revoke your access to our Publications due to payment issues, you
will need to resubscribe. The same subscription package will not
necessarily be made available to you.
12. If for some unforeseen reason your complete access to our digital
Publications is unavailable for a continuous period of more than 24
hours due to a matter within our control, we will either extend your
subscription for the corresponding amount of time, or give a credit of
a pro-rated amount for the period of the service outage. If you are
unable to access our services due to problems not related to Nine then
you will not be eligible for a refund or credit of any nature.
13. Some print subscriptions do not renew automatically and subscribers
will receive a renewal notice for these subscriptions. You need to
renew your subscription before the expiry date, to ensure you continue
to receive your printed newspaper.
14. If you are experiencing technical issues in accessing your digital
subscription, you need to contact the customer service team directly
for assistance via the contact details set out in section 1. We may
refuse any request for credits, refunds, or extensions if you have not
asked us for assistance within 7 days of experiencing an issue because,
after this time, we might not have all the information necessary to
properly investigate the issue.
15. Your login details may be used in up to 6 concurrent sessions and must
not be shared with anyone else. If we detect or suspect any misuse of
your login details for any reason, we will contact you and may suspend
your subscription. If the matter cannot be resolved to our reasonable
satisfaction, we may terminate your subscription and no refunds will be
given. Misuse may take the form of an unusually high number of articles
being accessed over a short period of time which indicates that more
than one person is using the login details. You must contact our
customer service team if you become aware that unauthorised use of your
username and password has occurred. We may also cancel your
subscription due to any aggressive behaviour, harassment or threats
towards us.
16. You will incur other costs (eg data fees and service provider fees)
when you use your digital subscription. You will be responsible for
these costs.
17. If you have a Corporate subscription, these terms apply except to the
extent there is a conflict between these terms and the terms of your
Enterprise Licence Agreement or Team Licence Agreement, in which case
the relevant term of your Enterprise Licence Agreement or Team Licence
Agreement will prevail.
3. PRICING
1. We charge in Australian dollars and you agree to pay the subscription
price at the payment intervals stated at the time you order your
subscription. Discounts only apply if they are included in your
subscription order.
2. We can change our pricing and fees at any time. We will give you at
least 14 days notice if the new price is greater than the price you are
currently paying. If you have a fixed term subscription, the new price
will be shown in your renewal notice. If you have an auto-renew
subscription, we will notify you by email (to the address connected to
your subscription) of the new price. For auto-renew subscriptions, the
new price will apply from your next billing date after the notice. If
you would prefer to cancel your subscription, you may do so before the
end of the billing cycle (see section 7).
4. PROMOTIONS
1. If you subscribe as part of a special promotion or offer, the specific
terms of that promotion or offer will also apply - if the promotion
terms conflict with these terms, those promotion terms override these
terms.
2. You will be required to provide your direct debit/credit card payment
details when you sign up for a promotion or offer and your subscription
will then renew automatically at the end of the promotional period at
the standard subscription price unless you cancel.
3. If we cancel your promotional subscription in accordance with these
terms, you may not be able to re-subscribe at the same promotional
price.
5. MANAGING YOUR SUBSCRIPTION
1. You can manage your account, change your personal details or your
payment plan and upgrade/downgrade your subscription online in the ‘My
Account’ or ‘Help Centre’ section of our websites or by contacting our
customer service team for help via the contact details set out in
section 1.
2. Upgrades are billed from your next billing cycle but you will get
immediate access to the upgraded digital product. Downgrades of print
and digital products will take effect from your next billing cycle. If
you have a print product, we will need up to 10 working days to make the
change to your home delivery.
6. SUSPENDING OR REDIRECTING PRINT
1. You can suspend your home delivery print product for up to 60 continuous
days via the ‘My Account’ or the ‘Help Centre’ section of our websites
or by contacting our customer service team via the contact details set
out in section 1. We need at least 3 business days’ notice to effect the
suspension. When you suspend your home delivery, we will extend your
subscription renewal date or apply a credit on your account after the
suspension period has ended. If you have digital access as part of your
subscription this will still be available to you during the suspension
period at no extra cost. You cannot suspend a digital only subscription.
You cannot suspend your subscription for more than 90 days in a 12 month
period.
2. If you wish to modify your delivery suspension, you can do so at any
time by contacting our customer service team via the contact details set
out in section 1 or by visiting the ‘Help Centre’ section of our
website.
3. If you wish to redirect your home delivery to a new address in our
deliverable area, you should contact our customer service team via the
contact details set out in section 1. We will need at least 7 working
days to effect this redirection.
7. CANCELLING YOUR SUBSCRIPTION
1. You can request cancellation of your subscription by contacting our
customer service team via the contact details set out in section 1.
Since you pay in advance for your subscription, cancellation won’t be
effective until (at the earliest) the end of your current billing cycle
(note that your cancellation request must be made at least 72 hours
before your next subscription payment is due). You will continue to
receive access to your subscription until cancellation is effective.
2. If you ordered your print and/or digital subscription via our
telemarketing personnel then you have the right to cancel via contacting
our customer service team via the contact details set out in section 1
within 10 working days from the subscription start date. These 10
working days are your cooling off period.
3. If you cancel an annual prepaid subscription, you may be entitled to a
prorated refund if there is more than one month left on your prepaid
subscription. We do not make partial refunds for any other type of
subscription such as monthly billed subscriptions.
4. We can cancel or suspend your subscription on 14 days’ notice at any
time at our discretion but we will act reasonably. If we cancel your
subscription, we may give you a prorated refund if you have pre-paid
your subscription.
5. We only refund past subscription payments if you contact our customer
service team to report deductions that you did not expect from your bank
account within 3 months of the deduction.
6. We are not responsible for any missed or unwanted deliveries or any
unexpected charges resulting from requests made by you to any newsagency
or other third party rather than directly to our customer service team.
7. Opting out of receiving newsletters or any other email communication
otherwise related to your subscription will not constitute cancellation
of your subscription.
8. NEWSPAPER DELIVERY TERMS (PRINT)
1. Subscriptions that include a print product for home (or office) delivery
are only possible within our standard delivery area. For example, The
Age is only delivered in certain parts of Victoria, The Sydney Morning
Herald in certain parts of NSW and the ACT and the Australian Financial
Review in certain parts of Australia. For more information, contact our
customer service team via the contact details in section 1.
2. Delivery to addresses in our standard delivery area that are located in
apartments, office buildings, retirement and aged care facilities will
depend on whether we have distribution available to service the relevant
address. We will notify you of any discontinuance of your delivery where
we no longer have distribution available to your address or if
distribution to your address is considered difficult by our delivery
service providers. If we discontinue delivery to you for this reason, we
will give you a prorated refund of any prepaid subscription fees where
services will not be provided.
3. In rare circumstances, some subscribers may not receive various inserts
and magazines that form part of our print products due to logistical or
other limitations which are unavoidable, particularly in
non-metropolitan areas. We will not provide any refund for this.
4. While we will use reasonable commercial efforts to ensure the delivery
of all subscribed print products to your nominated delivery address on
the applicable day/s each week, we make no guarantees as to the
timeframe within which such print product/s will be delivered to you on
those day/s and consequently have no liability to refund you unless
clause 8(e) applies.
5. If you notify us that your print product has not been delivered within 3
days of the missed delivery date and we can verify this, we will credit
your account for the day(s) that your print product was not delivered.
We can provide this credit by extending your subscription term by the
equivalent number of days or by giving you a pro-rata credit on your
next subscription payment (subject to the package that you have
subscribed to).
6. If you receive any deliveries of newspapers after you have cancelled
your subscription, please contact the customer service team via the
contact details set out in section 1. If any subscription payments
continue to be deducted, after you have cancelled your subscription
please contact the customer service team via the contact details set out
in section 1 and we will refund those payments deducted after
cancellation.
9. PRIVACY
1. You agree that certain personal information (which may include your
name, address, email address, year of birth, postcode and
mobile/telephone number) may be collected and stored by us and used to,
amongst other things, manage your subscription, communicate with you
about your subscription and to notify you of any associated customer
offers or benefits, future subscriptions and/or other goods and services
that we consider you may be interested in, unless you opt out of these
communications.
2. Information on how we handle your personal information is detailed in
our Privacy Policy. You can obtain further information on our Privacy
Policy by visiting Privacy.
10. GENERAL
1. Any offer of subscription and any subscription purchased is deemed to be
provided to you in Australia, even if you are located elsewhere. We
target our Publications to audiences based in Australia. The digital
Publications may not be viewable or accessible from outside of
Australia. These terms are governed by the laws of New South Wales and
the courts of New South Wales, Australia have exclusive jurisdiction to
decide any matters involving us in relation to your subscription and/or
these terms.
2. These subscription terms are available on our websites at the following
links and may be changed by us at any time. Such changes will be
effective when amended terms are posted on our websites. We will try to
provide you with timely notice of any material changes and may cancel
your subscription within 30 days of any material changes if you do not
agree to them. You may contact our customer service team (via the
contact details set out in section 1) who will consider your position
acting reasonably .
* https://www.smh.com.au/subscription-terms-and-conditions
* https://www.theage.com.au/subscription-terms-and-conditions
* https://www.brisbanetimes.com.au/subscription-terms-and-conditions
* https://www.watoday.com.au/subscription-terms-and-conditions
* https://www.afr.com/subscription-terms-and-conditions
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