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Solutions
 * Electronic Health Records
   Electronic Health Records
   Electronic Health Records
    * Electronic Health Records
      
      Technology that supports clinical efficiency while keeping you ahead of
      industry change.
   
    * Mobile Capabilities
      
      Accomplish meaningful clinical work on the go from your mobile device.
   
    * Voice Solutions
      
      Save time and boost clinical efficiency with our fully integrated,
      hand-free products.
   
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * See our EHR solution in action
      
      Learn how our technology makes documentation more efficient and keeps
      clinicians compliant without slowing them down.

 * Revenue Cycle Services
   Revenue Cycle Services
   Revenue Cycle Services
    * Revenue Cycle Services
      
      Drive efficiency through your entire revenue cycle, whatever your
      organization’s size.
   
    * Billing and Staff Productivity Booster
      
      Drive better RCM outcomes by gamifying your revenue cycle processes.
   
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * See our Medical Billing solution in action
      
      Speed up your revenue cycle and improve financial outcomes with our
      cloud-based medical billing solution that identifies errors before they’re
      made and offers on-demand performance reporting.

 * Patient Engagement
   Patient Engagement
   Patient Engagement
    * Patient Engagement
      
      Stay connected with patients through every stage of their visit.
   
    * athenaOne
      
      The industry’s most adaptable, network-enabled suite of healthcare
      solutions.
   
    * See our Patient Engagement solution in action
      
      Reduce no-shows, empower patients to participate in their care, and build
      stronger patient-provider relationships throughout the continuum of care
      with athenaCommunicator.

 * Population Health
   Population Health
   Population Health
    * Population Health
      
      Coordinate care, engage patients, and manage populations of any size
      across multiple EHRs.
   
    * See Population Health in action
      
      Manage risk more safely by staying connected with patients and keeping
      them engaged with you and their healthcare.

 * Telehealth
   Telehealth
   Telehealth
    * athenaTelehealth
      
      A convenient and secure way to deliver virtual care to your patients.
   
    * See our Telehealth solution in action
      
      With integrated workflows and functionality that’s easy for both patients
      and providers, athenaTelehealth offers a safe and convenient virtual care
      solution as an alternative to in-person visits.

 * Platform Services
   Platform Services
   Platform Services
    * Platform Services
      
      Extend athenaOne with differentiated apps, exchange clinical data across
      systems, and effortlessly explore clinical and financial data.
   
    * Developer Portal
      
      Tools and resources to support building apps and interfaces to support
      them.

 * Marketplace Program
   Marketplace Program
   Marketplace Program
    * Our Marketplace Program
      
      Tailor your athenahealth experience to your organization’s specific needs
      with industry-leading solutions from our Marketplace.
   
    * Become a Partner
      
      Build end-to-end integrations using our robust library of APIs, and market
      them to the nation’s largest connected healthcare network.
   
    * Developer Portal
      
      Tools and resources to support building apps and interfaces to support
      them.
   
    * The athenahealth Marketplace
      
      Shop for apps and services that integrate with our solutions to optimize
      your workflows and experience.

 * Advisory Services
   Advisory Services
   Advisory Services
    * 
   
    * Advisory Services
      
      Experts ready to help improve your workflows, performance, and ROI.

 * epocrates®
   epocrates®
   epocrates®
    * 
   
    * epocrates®
      
      A powerful tool that provides vital clinical knowledge and supports
      medical decisions whenever you need it.

 * ELECTRONIC HEALTH RECORDS
   
   Technology that supports clinical efficiency while keeping you ahead of
   industry change.

 * MOBILE CAPABILITIES
   
   Accomplish meaningful clinical work on the go from your mobile device.

 * VOICE SOLUTIONS
   
   Save time and boost clinical efficiency with our fully integrated, hand-free
   products.

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * See our EHR solution in action
   
   Learn how our technology makes documentation more efficient and keeps
   clinicians compliant without slowing them down.
   
   Watch video

 * REVENUE CYCLE SERVICES
   
   Drive efficiency through your entire revenue cycle, whatever your
   organization’s size.

 * BILLING AND STAFF PRODUCTIVITY BOOSTER
   
   Drive better RCM outcomes by gamifying your revenue cycle processes.

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * See our Medical Billing solution in action
   
   Speed up your revenue cycle and improve financial outcomes with our
   cloud-based medical billing solution that identifies errors before they’re
   made and offers on-demand performance reporting.
   
   Watch video

 * PATIENT ENGAGEMENT
   
   Stay connected with patients through every stage of their visit.

 * ATHENAONE
   
   The industry’s most adaptable, network-enabled suite of healthcare solutions.

 * See our Patient Engagement solution in action
   
   Reduce no-shows, empower patients to participate in their care, and build
   stronger patient-provider relationships throughout the continuum of care with
   athenaCommunicator.
   
   Watch video

 * POPULATION HEALTH
   
   Coordinate care, engage patients, and manage populations of any size across
   multiple EHRs.

 * See Population Health in action
   
   Manage risk more safely by staying connected with patients and keeping them
   engaged with you and their healthcare.
   
   Watch video

 * ATHENATELEHEALTH
   
   A convenient and secure way to deliver virtual care to your patients.

 * See our Telehealth solution in action
   
   With integrated workflows and functionality that’s easy for both patients and
   providers, athenaTelehealth offers a safe and convenient virtual care
   solution as an alternative to in-person visits.
   
   Watch video

 * PLATFORM SERVICES
   
   Extend athenaOne with differentiated apps, exchange clinical data across
   systems, and effortlessly explore clinical and financial data.

 * Developer Portal
   
   Tools and resources to support building apps and interfaces to support them.
   
   Learn more

 * OUR MARKETPLACE PROGRAM
   
   Tailor your athenahealth experience to your organization’s specific needs
   with industry-leading solutions from our Marketplace.

 * BECOME A PARTNER
   
   Build end-to-end integrations using our robust library of APIs, and market
   them to the nation’s largest connected healthcare network.

 * DEVELOPER PORTAL
   
   Tools and resources to support building apps and interfaces to support them.

 * The athenahealth Marketplace
   
   Shop for apps and services that integrate with our solutions to optimize your
   workflows and experience.
   
   Visit the Marketplace

 * 

 * Advisory Services
   
   Experts ready to help improve your workflows, performance, and ROI.
   
   Explore Advisory Services

 * 

 * epocrates®
   
   A powerful tool that provides vital clinical knowledge and supports medical
   decisions whenever you need it.
   
   Explore epocrates

Who We Serve  
 * Who We Serve
   Who We Serve
   Who We Serve
    * Medical Practices
    * Internal and Family Medicine
    * Pediatrics
    * Cardiology
    * FQHC
    * Ob-Gyn
    * Urgent Care
   
    * Hospitals and Health Systems
    * Orthopedics
    * Gastroenterology
    * Behavioral Health
    * Payers
    * Member-Centric Organizations
    * Start-ups
    * Ancillary Service Organizations

 * MEDICAL PRACTICES

 * INTERNAL AND FAMILY MEDICINE

 * PEDIATRICS

 * CARDIOLOGY

 * FQHC

 * OB-GYN

 * URGENT CARE

 * HOSPITALS AND HEALTH SYSTEMS

 * ORTHOPEDICS

 * GASTROENTEROLOGY

 * BEHAVIORAL HEALTH

 * PAYERS

 * MEMBER-CENTRIC ORGANIZATIONS

 * START-UPS

 * ANCILLARY SERVICE ORGANIZATIONS

Why Choose Us
 * Increase Revenue
   Increase Revenue
   Increase Revenue
    * Increase Revenue
      
      Grow your revenue by adding a partner that’s aligned with driving your
      success. Leverage our expertise, network, technology, and data-driven
      insights, and surpass your goals.
   
    * A partner that’s invested in your future
      
      Meet some customers who have realized stronger financial performances
      after partnering with athenahealth. Hear why they believe we’re stronger
      together.

 * Cost and Value
   Cost and Value
   Cost and Value
    * Cost and Value
      
      Most healthcare software costs more than the price tag suggests – and
      delivers far less than promised. Since we only get paid when you do, you
      know your success is our top priority.
   
    * Get more value from your healthcare IT
      
      Learn how to identify the total costs of ownership in IT investments
      including labor, operating, and opportunity costs.

 * The athenahealth Network
   The athenahealth Network
   The athenahealth Network
    * 
   
    * Improve your data, insights, and capabilities through connectivity
      
      Make it easier to deliver high-quality care and optimize your revenue
      cycle with connections that span the healthcare ecosystem. See how our
      network can help your organization achieve its full potential.

 * Master MACRA and MIPS
   Master MACRA and MIPS
   Master MACRA and MIPS
    * 
   
    * Understanding every change, so you don't have to
      
      We anticipate healthcare industry change on the horizon and propose the
      best measures for you. And because updates can be pushed out across the
      network overnight, you’ll always be prepared.

 * Customer Support
   Customer Support
   Customer Support
    * 
   
    * Support that prepares you for success
      
      Get the foundational training to feel prepared from day one, live support
      when you need it most, and the personalized assistance to achieve your
      short and long-term goals.

 * Interoperability
   Interoperability
   Interoperability
    * Interoperability
      
      Open data exchange is only the first step in healthcare interoperability.
      Our technology goes a step further, curating data for seamless integration
      directly into your workflows—so it’s within reach when you need it.
   
    * Clinical interoperability requires a single record—not a single system.
      
      Exchange data that’s curated for seamless integration directly into your
      workflows.

 * Improved Efficiency
   Improved Efficiency
   Improved Efficiency
    * 
   
    * You’re never left to fend for yourself
      
      With expert back-office teams and automation, we take on your
      administrative work—at speed, at scale, and more efficiently than any one
      organization possibly could.

 * INCREASE REVENUE
   
   Grow your revenue by adding a partner that’s aligned with driving your
   success. Leverage our expertise, network, technology, and data-driven
   insights, and surpass your goals.

 * A partner that’s invested in your future
   
   Meet some customers who have realized stronger financial performances after
   partnering with athenahealth. Hear why they believe we’re stronger together.
   
   Watch the video

 * COST AND VALUE
   
   Most healthcare software costs more than the price tag suggests – and
   delivers far less than promised. Since we only get paid when you do, you know
   your success is our top priority.

 * Get more value from your healthcare IT
   
   Learn how to identify the total costs of ownership in IT investments
   including labor, operating, and opportunity costs.
   
   Read the whitepaper

 * 

 * Improve your data, insights, and capabilities through connectivity
   
   Make it easier to deliver high-quality care and optimize your revenue cycle
   with connections that span the healthcare ecosystem. See how our network can
   help your organization achieve its full potential.
   
   Explore the benefits of joining our network

 * 

 * Understanding every change, so you don't have to
   
   We anticipate healthcare industry change on the horizon and propose the best
   measures for you. And because updates can be pushed out across the network
   overnight, you’ll always be prepared.
   
   Learn more about our approach to managing healthcare regulations

 * 

 * Support that prepares you for success
   
   Get the foundational training to feel prepared from day one, live support
   when you need it most, and the personalized assistance to achieve your short
   and long-term goals.
   
   Learn more about our approach to customer support

 * INTEROPERABILITY
   
   Open data exchange is only the first step in healthcare interoperability. Our
   technology goes a step further, curating data for seamless integration
   directly into your workflows—so it’s within reach when you need it.

 * Clinical interoperability requires a single record—not a single system.
   
   Exchange data that’s curated for seamless integration directly into your
   workflows.
   
   Read the whitepaper

 * 

 * You’re never left to fend for yourself
   
   With expert back-office teams and automation, we take on your administrative
   work—at speed, at scale, and more efficiently than any one organization
   possibly could.
   
   Learn more about how we improve efficiency

About
 * Who We Are
   Who We Are
   Who We Are
    * 
   
    * Helping shape the future of healthcare
      
      We partner with healthcare organizations of all sizes and provide them
      with the technology, insights, and expertise to help them drive better
      clinical and financial results.

 * Careers
   Careers
   Careers
    * Careers at athenahealth
      
      Help us make the healthcare system healthier for everyone.
   
    * Culture
      
      We’re collaborative and strive to build inclusion into all we do. 
   
    * Teams
      
      Get to know the teams that bring our work to life.
   
    * Locations
      
      Our offices span the U.S. and India. Find the closest one to you.
   
    * Student opportunities
      
      Solve real business challenges, and experience our culture firsthand.
   
    * Ready to join the team?
      
      Help us create a thriving ecosystem that delivers accessible,
      high-quality, and sustainable healthcare
      for all.

 * Newsroom
   Newsroom
   Newsroom
    * The Newsroom
    * Press Releases
    * News
    * Data Insights
   
    * Government Relations
    * Press Kit

 * athenaGives
   athenaGives
   athenaGives
    * 
   
    * Helping expand healthcare accessibility for all
      
      athenaGives is our social impact platform for supporting expanded access
      to high-quality healthcare for everyone. Our efforts currently include
      philanthropy, volunteering, donations, and supporting STEM education
      opportunities.

 * Leadership
   Leadership
   Leadership
    * 
   
    * Our Leadership Team
      
      Meet the dedicated professionals leading us in our pursuit of delivering
      accessible, high-quality, and sustainable healthcare for all.

 * Contact Us
   Contact Us
   Contact Us
    * Contact us
    * Our Headquarters
    * Sales
   
    * Customers
    * Patients

 * 

 * Helping shape the future of healthcare
   
   We partner with healthcare organizations of all sizes and provide them with
   the technology, insights, and expertise to help them drive better clinical
   and financial results.
   
   Learn more about athenahealth

 * CAREERS AT ATHENAHEALTH
   
   Help us make the healthcare system healthier for everyone.

 * CULTURE
   
   We’re collaborative and strive to build inclusion into all we do. 

 * TEAMS
   
   Get to know the teams that bring our work to life.

 * LOCATIONS
   
   Our offices span the U.S. and India. Find the closest one to you.

 * STUDENT OPPORTUNITIES
   
   Solve real business challenges, and experience our culture firsthand.

 * Ready to join the team?
   
   Help us create a thriving ecosystem that delivers accessible, high-quality,
   and sustainable healthcare
   for all.
   
   Explore athenahealth jobs

 * THE NEWSROOM
   
   From media mentions to relevant data-driven insights, this is the home of
   athenahealth in the news.

 * PRESS RELEASES
   
   Read the latest on how we’re helping support sustainable healthcare for all.

 * NEWS
   
   Browse the latest athenahealth related headlines.

 * DATA INSIGHTS
   
   Knowledge gleaned from the largest, single, connected network in healthcare.

 * GOVERNMENT RELATIONS
   
   Read our comments on current proposals for healthcare-related legislation.

 * PRESS KIT
   
   Get up-to-speed on the history, people, and vision of athenahealth.

 * 

 * Helping expand healthcare accessibility for all
   
   athenaGives is our social impact platform for supporting expanded access to
   high-quality healthcare for everyone. Our efforts currently include
   philanthropy, volunteering, donations, and supporting STEM education
   opportunities.
   
   Explore the athenaGives program

 * 

 * Our Leadership Team
   
   Meet the dedicated professionals leading us in our pursuit of delivering
   accessible, high-quality, and sustainable healthcare for all.
   
   Meet the team

 * CONTACT US
   
   For contact information and answers to frequently asked questions.

 * OUR HEADQUARTERS
   
   We’re located at 311 Arsenal Street, Watertown, MA 02472.

 * SALES
   
   Answers to FAQs about our products and pricing.

 * CUSTOMERS
   
   For current customers with athenaNet issues or who are seeking support.

 * PATIENTS
   
   If you’re looking for your patient portal, you’ll need to get the correct web
   address by contacting your medical provider directly.

Resources
 * Our Insights
   Our Insights
   Our Insights
    * Connections by athenahealth
    * Clinical Trends and News
    * Financial Performance
    * Practice Management
    * Healthcare Technology
   
    * Patient Experience
    * Value-Based Care
    * Partner Content

 * Webinars
   Webinars
   Webinars
    * 
   
    * Webinar Hub
      
      Insights from our network on trends that could impact your practice’s
      daily operation and future goals.

 * Case Studies
   Case Studies
   Case Studies
    * 
   
    * Case Studies Hub
      
      See how practices are going from surviving to thriving with the help of
      our solutions.

 * Whitepapers
   Whitepapers
   Whitepapers
    * 
   
    * Whitepapers
      
      Strategies for improving your healthcare outcomes and business performance
      based on insights from the industry’s largest, single, connected network.

 * CONNECTIONS BY ATHENAHEALTH
   
   Explore healthcare insights unlocked using data from the athenahealth
   network.

 * CLINICAL TRENDS AND NEWS
   
   Here are the current industry trends and news we think you should know about.

 * FINANCIAL PERFORMANCE
   
   Insights and tools for driving financial stability and success.

 * PRACTICE MANAGEMENT
   
   Strategies for supporting your staff and practice’s health and welfare.

 * HEALTHCARE TECHNOLOGY
   
   Check-in on today’s trends and the innovations of tomorrow.

 * PATIENT EXPERIENCE
   
   Insights into the evolving needs and expectations of today’s patients.

 * VALUE-BASED CARE
   
   Strategies and tips to keep your practice thriving on the way to VBC.

 * PARTNER CONTENT
   
   Insights from our Marketplace partners on innovations in healthcare
   technology.

 * 

 * Webinar Hub
   
   Insights from our network on trends that could impact your practice’s daily
   operation and future goals.
   
   Explore our Webinars

 * 

 * Case Studies Hub
   
   See how practices are going from surviving to thriving with the help of our
   solutions.
   
   Read our Case Studies

 * 

 * Whitepapers
   
   Strategies for improving your healthcare outcomes and business performance
   based on insights from the industry’s largest, single, connected network.
   
   Read our Whitepapers



--------------------------------------------------------------------------------

PRIVACY POLICY

AUGUST 19, 2021

TABLE OF CONTENTS

 I.    SCOPE AND PURPOSE:
 II.   WHAT DOES ATHENAHEALTH DO?
 III.  WHAT INFORMATION DO WE COLLECT?
 IV.   HOW DO WE USE YOUR INFORMATION?
 V.    SHARING YOUR INFORMATION
 VI.   RETENTION AND PROTECTION OF DATA
 VII.  COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES
 VIII. SOCIAL MEDIA AND OTHER INTEGRATIONS
 IX.   YOUR RIGHTS AND CHOICES
 X.    MINORS
 XI.   INTERNATIONAL TRANSFER
 XII.  PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
 XIII. UPDATES TO THIS PRIVACY POLICY
 XIV.  CONTACT

I.SCOPE AND PURPOSE:

This privacy policy (“Policy”) describes how we at athenahealth, Inc. and our
parent companies, subsidiaries, and affiliated companies (“athenahealth,” “we,”
“us,” “our”, and/or “athena”) may collect, use, and share information about you
that we obtain through www.athenahealth.com and other websites and applications
that link to this Policy (collectively, the “Sites”). This Policy also applies
to any information we collect offline, such as when you visit our offices,
attend athenahealth events, or interact with our representatives at other
events, or in other contexts in which we make this Policy available to you.

Please note:

 * This Policy does not apply to athenahealth product offerings that have their
   own privacy policies, or to websites of third parties to which we provide
   links. We do not control and are not responsible for the privacy practices of
   the websites of other entities and we urge you to review any applicable
   third-party privacy policies for yourself.
 * Our processing of data on behalf of our healthcare provider customers is
   governed by the agreements we enter into with our customers, which may
   include Business Associate Agreements as applicable and required under the
   Health Insurance Portability and Accountability Act (“HIPAA”). You can learn
   more about our processing of your information on behalf of our customers in
   the applicable privacy policies. Your healthcare provider may also have its
   own privacy practices and/or policies that govern its collection and use of
   your data. We are not responsible for how your healthcare provider treats
   your information, and we recommend you review their own privacy policies.

 

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II.WHAT DOES ATHENAHEALTH DO?

athenahealth is a provider of network-enabled services for hospital and
ambulatory customers nationwide, headquartered in the United States. We offer
cloud-based solutions in healthcare to deliver providers with multiple potential
solutions including electronic health records, revenue cycle management, and
patient engagement tools. For more information about athenahealth, please see
the “About” section of www.athenahealth.com.

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III.WHAT INFORMATION DO WE COLLECT?

We may collect information from you in the following ways:

 * We collect information you provide directly to us, such as when you
   voluntarily enter information into fields on the Sites, sign up for or
   request certain services or information, agree to participate in our surveys,
   or call our customer service. Depending on how you interact with us, we may
   ask for your name, practice/organization name, address, email address,
   telephone number, and type of user (patient, provider, or partner). If you
   have an account with us, we may also collect your username or other login
   information (e.g., Practice ID) you use to log into or access your account.
   If you visit our offices or attend in-person athenahealth events, we may
   collect information to protect the health and safety of our personnel,
   clients, guests, and the general public, such as health and travel
   information.
 * When you access our Sites, we may collect information about your visit and
   your device using automatic data collection technologies as described in the
   “Cookies and Automated Data Collection Technologies” section below. This
   information may include IP address, geolocation information, browser type and
   version, device type, mobile device identifiers, and information reflecting
   how you searched, browsed, and were directed to the Sites, including mouse
   movement, click, touch, scroll, and keystroke activity.
 * We may also collect information from other sources, such as lead generation
   companies, credit bureaus, social networks, and business partners that offer
   co-branded services or help us sell or distribute our products. We may also
   collect information from other users of our services or from available
   sources.

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IV.HOW DO WE USE YOUR INFORMATION?

We use your information:

 * In ways that you would expect us to based on why we collected it. For
   example, if you contact us with a request for information about our products
   or services, we will use your information to respond to your request.
 * To enhance and improve our services, including to optimize our Sites’
   functionality and identify our visitors and users’ areas of interest. For
   example, when you participate in our surveys, screeners and/or information
   gathering sessions or otherwise provide feedback, we may use that feedback to
   develop new products and services.
 * To identify and authenticate you, such as to determine and validate whether
   you are an existing user of our services or products or a prospective client.
 * To enable cross-device/cross-context tracking for an account you may have
   with us. For example, you might use multiple browsers on a single device, or
   use various devices (such as desktops, smartphones, and tablets), which can
   result in your having multiple accounts or profiles across various contexts
   and devices. Cross-device/cross-context technology may be used to connect
   these various accounts or profiles and the corresponding data from the
   different contexts and devices so you can more easily use your account(s).
 * To communicate with you, such as you send you emails, solicitations,
   invitations, newsletters, awareness campaigns, and announcements.
 * To maintain the safety, security, and integrity of our Sites and services,
   and for our own internal legal compliance purposes.
 * To protect the health and safety of our personnel, clients, guests, and the
   general public.
 * For other purposes explained at the time of collection, or for other business
   purposes consistent with the context of the collection of your information;

We may use information that does not identify you and could not reasonably be
used to identify you (including information that has been aggregated,
anonymized, or de-identified) for any purpose except as prohibited by applicable
law.

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V.SHARING YOUR INFORMATION

We share information outside of athenahealth in the following circumstances:

 * With service providers and vendors that provide services to us, such as to
   provide analytics, manage our content, administer ads, provide insights to us
   related to marketing needs, for market research purposes, and to analyze our
   marketing efforts.
 * With third parties that provide use audience matching services. For instance,
   we incorporate the Facebook pixel on our Sites and may share your email
   address with Facebook as part of our use of Facebook Custom Audiences. This
   helps us find more potential customers that have similar interests as you do.
   Some technology services may provide us with their own data, which is then
   uploaded into another technology service for matching common factors between
   those datasets.
 * With our related entities for business purposes including, but not limited
   to, customer support, marketing, technical and business operations. We also
   may share information with affiliates for commercial purposes.
 * When you make your information public or otherwise accessible to other users
   through the Sites, such as information that you post related to reviews of
   partners or on the Success Community. Please think carefully before posting
   such information as you are solely responsible for the content you post and
   the potential use of such information by others. Once you have posted
   information, you may not be able to edit or delete such information, subject
   to additional rights set out in the “Your Rights and Choices” section below.
 * With our customers, when you engage in our surveys as an authorized user,
   through the onboarding process, through surveys collecting feedback on how we
   are doing, surveys administered post interaction with us related to support
   or training, and other surveys, including focus groups and usability design
   activities such as click tests, card sorts, and other surveys and tests you
   participate in. We typically notify you in advance that we will share your
   information with our customers if you complete a survey.

We also share information with other entities in the following situations:

 * Where you have given us your consent to share or use information about you;
 * When we believe that we need to share information about you to provide a
   service that you have requested from us or from others;
 * Where we are required by law or other legal process to disclose information,
   and where required, in response to a lawful request by public authorities,
   including meeting national security or law enforcement requirements.
 * Where we believe that it is necessary to avoid liability or violations of the
   law;
 * To protect the rights, property, life, health, security and safety of us, the
   Sites or anyone else;
 * To an actual or potential buyer (and its agents and advisers) in connection
   with any actual or proposed purchase, merger or acquisition of all or any
   part of our business, provided that we inform the buyer it must use your
   information only for the purposes disclosed in this Policy;
 * At your request or direction, such as when you choose to share information
   with a social network about your activities on the Sites; or
 * To any other person with notice to you and your consent to the disclosure.

Notwithstanding the above, we may share information that does not identify you
and could not reasonably be used to identify you (including information that has
been aggregated, anonymized, or de-identified) except as prohibited by
applicable law.

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VI.RETENTION AND PROTECTION OF DATA

While we maintain your information, we protect it using administrative,
physical, and technical security safeguards designed to protect your
information. Despite these measures, we cannot guarantee the security of the
information we maintain about you.

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VII.COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES

Our Sites use cookies and similar technologies (such as pixels and pixel tags,
ad tags, Software Development Kits (“SDKs”) clear GIFs, session replay scripts,
and Javascript). Cookies are small text files placed on your device that help
the Sites work and help us gather statistical information about how visitors use
the Sites, improve your experience, and maintain security.

Cookies also help us deliver advertisements, some of which may be tailored to
your behaviors on the Sites. We engage third parties to help us deliver these
advertisements, and these third parties may collect your information over time
and across our Sites (and third party sites) in order to associate different
devices you use and further gain insights into the goods and services that may
interest you.

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VIII.SOCIAL MEDIA AND OTHER INTEGRATIONS

Some of our Sites and services may have social media and technology integrations
that are operated or controlled by separate entities. We also may collect
information from third party social media and marketing companies to enhance our
data sets. Some examples include:

 * Links. Our Sites include links that hyperlink to websites, platforms, and
   other services not operated or controlled by us.
 * Liking, Sharing, and Logging-In. We may embed a pixel or SDK on our Sites
   that allows you to “like” or “share” content on, or log in to, your account
   through social media. If you choose to engage with such integration, we may
   receive information from the social network that you have authorized to share
   with us. Please note that the social network may independently collect
   information about you through the integration.
 * Brand Pages and Chatbots. We may offer our content through social media. Any
   information you provide to us when you engage with our social media content
   is treated in accordance with this Policy. Also, if you publicly reference
   our Sites on social media (e.g., by using a hashtag associated with
   athenahealth in a tweet or post), we may use your reference on or in
   connection with our Sites.
 * Platform Linking. Our Sites may offer you the ability to link to another
   service or partner to retrieve certain data about your account on that
   service. For example, if you link your account to one of the partners in the
   athenahealth marketplace, the linking may allow us to obtain information such
   as your username and email address. For more information about how these
   platforms handle information about you, please refer to their respective
   privacy policies and terms of use.

Please note that when you interact with other entities, including when you leave
our Sites, those entities may independently collect information about you and
solicit information from you. The information collected and stored by those
entities remains subject to their own policies and practices, including what
information they share with us, your rights and choices on their services and
devices, and whether they store information in the U.S. or elsewhere. We
encourage you to familiarize yourself with and consult their privacy policies
and terms of use.

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IX.YOUR RIGHTS AND CHOICES

 * Controlling Cookies with your Browser. Most browsers accept cookies by
   default. You can instruct your browser, by changing its settings, to decline,
   or to delete cookies. If you use multiple browsers on your device, you will
   need to instruct each browser separately. Your ability to limit cookies is
   subject to your browser settings and limitations. Some features of the Sites
   may not work properly if you decline the use of cookies. To learn more about
   cookies, please visit https://www.allaboutcookies.org/.
 * Advertising. The companies we work with to provide you with targeted ads may
   be members of the Digital Advertising Alliance (“DAA”) and/or the Network
   Advertising Initiative (“NAI”). To learn more about the targeted ads provided
   by these companies, and how to opt out of receiving certain targeted ads from
   them, please visit: (i) for website targeted ads from DAA participants,
   https://www.aboutads.info/choices; (ii) for app targeted ads from DAA
   participants, https://www.aboutads.info/appchoices; and (iii) for targeted
   ads from NAI participants, https://www.networkadvertising.org/choices/.
   Opting out only means that the selected participants should no longer deliver
   certain targeted ads to you but does not mean you will no longer receive any
   targeted content and/or ads.
 * Mobile Devices. You may also limit our use of information collected from or
   about your mobile device for purposes of serving targeted ads to you by going
   to your device settings and deselecting “Allow Apps to Request to Track” (for
   iOS devices) or “Opt-out of Interest-Based Ads” (for Android devices).

Please note that if you opt-out using any of these methods, the opt-out will
only apply to the specific browser or device from which you opt-out. We are not
responsible for the effectiveness of, or compliance with, any opt-out options or
programs, or the accuracy of any other entities’ statements regarding their
opt-out options or programs.

The Sites do not respond to web browsers’ Do Not Track signals. Thus, your
selection of the “do not track” option provided by your browser may not have any
effect on our collection of cookie information for analytic and internal
purposes. For more information on “Do Not Track,” visit
http://www.allaboutdnt.com.

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X.MINORS

The Sites are intended for a general audience and are not intended for minors
under the age of eighteen. athenahealth does not wish to obtain any information
from or about such minors through the Sites. If you are under eighteen years
old, do not use the Sites.

We do not knowingly gather personal information (as defined by the U.S.
Children’s Privacy Protection Act, or “COPPA”) about children under the age of
13. If you are a parent or guardian and you believe we have collected
information from your child in a manner not permitted by law, contact us using
the information in the “Contact” section below. We will remove the data to the
extent required by applicable laws.

We do not knowingly “sell,” as that term is defined under the CCPA, the personal
information of minors under 16 years old who are California residents.

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XI.INTERNATIONAL TRANSFER

We are based in the U.S. and the information we collect is governed by U.S. law.
If you are accessing the Sites from outside of the U.S., please be aware that
information collected through the Sites may be transferred to, processed,
stored, and used in the U.S. and other jurisdictions. Data protection laws in
the U.S. and other jurisdictions may be different from those of your country of
residence. Your use of the Sites or provision of any information therefore
constitutes your consent to the transfer to and from, processing, usage,
sharing, and storage of information about you in the U.S. and other
jurisdictions as set out in this Policy.

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XII.PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

Effective Date: January 1st, 2020

Last Updated: August 19, 2021

This Privacy Notice for California Residents (“Notice”) supplements the
information contained in this Policy and included above, and applies solely to
visitors, users, and others who reside in the State of California ("consumers"
or "you"). We adopt this Notice to comply with the California Consumer Privacy
Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning
when used in this Notice.

The disclosures in this notice apply solely to the extent the CCPA applies to
the information and data processing activities in question. Please note that the
CCPA has a number of exemptions, including for certain personal information that
we collect when providing services to our business customers communication ("B2B
personal information"). Therefore, you may not have certain rights with respect
to your information that we describe below.

Our Information Practices

We collect information that identifies, relates to, describes, references, is
reasonably capable of being associated with, or could reasonably be linked,
directly or indirectly, with a particular consumer, household, or device
("personal information"). Personal information does not include:

 * Publicly available information from government records.
 * Deidentified or aggregated consumer information.
 * Information excluded from the CCPA's scope, like Health or medical
   information covered by the Health Insurance Portability and Accountability
   Act of 1996 (HIPAA) and the California Confidentiality of Medical Information
   Act (CMIA) or clinical trial data.

In particular, we have collected the following categories of personal
information from its consumers within the last twelve (12) months:

Category Examples Collected A. Identifiers. A real name, alias, postal address,
unique personal identifier, online identifier, Internet Protocol address, email
address, account name, Social Security number, driver's license number, passport
number, or other similar identifiers. YES B. Personal information categories
listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or
description, address, telephone number, passport number, driver's license or
state identification card number, insurance policy number, education,
employment, employment history, bank account number, credit card number, debit
card number, or any other financial information, medical information, or health
insurance information. Some personal information included in this category may
overlap with other categories. YES C. Protected classification characteristics
under California or federal law. Age (40 years or older), race, color, ancestry,
national origin, citizenship, religion or creed, marital status, medical
condition, physical or mental disability, sex (including gender, gender
identity, gender expression, pregnancy or childbirth and related medical
conditions), sexual orientation, veteran or military status, genetic information
(including familial genetic information). NO D. Commercial information. Records
of personal property, products or services purchased, obtained, or considered,
or other purchasing or consuming histories or tendencies. YES E. Biometric
information. Genetic, physiological, behavioral, and biological characteristics,
or activity patterns used to extract a template or other identifier or
identifying information, such as, fingerprints, faceprints, and voiceprints,
iris or retina scans, keystroke, gait, or other physical patterns, and sleep,
health, or exercise data. Yes (only applicable for stateofsmart application) F.
Internet or other similar network activity. Browsing history, search history,
information on a consumer's interaction with a website, application, or
advertisement. YES G. Geolocation data. Physical location or movements. YES H.
Sensory data. Audio, electronic, visual, thermal, olfactory, or similar
information. NO I. Professional or employment-related information. Current or
past job history or performance evaluations. YES J. Non-public education
information (per the Family Educational Rights and Privacy Act (20 U.S.C.
Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a
student maintained by an educational institution or party acting on its behalf,
such as grades, transcripts, class lists, student schedules, student
identification codes, student financial information, or student disciplinary
records. NO K. Inferences drawn from other personal information. Profile
reflecting a person's preferences, characteristics, psychological trends,
predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
YES

 

In addition:

 * We obtain the categories of personal information listed above from the
   categories of sources described in the “What Information Do We Collect”
   section above.
 * We use personal information for business and commercial purposes in
   accordance with practices described in the “How Do we Use Your Information”
   section of this Policy.
 * We do not “sell” (as defined in the CCPA) personal information in connection
   with this Policy.
 * We disclose the following categories of personal information for commercial
   purposes: identifiers, demographic information, commercial information,
   internet activity, geolocation data and inferences.
 * We also use and partner with different types of entities to assist with our
   daily operations and manage our Sites. Please review the Sharing Your
   Information section for more detail about the parties we have shared
   information with.

With respect to deidentified patient information, we disclose such deidentified
information to third parties only when permissible pursuant to our contractual
commitments with customers and in accordance with Health Insurance Portability
and Accountability Act (“HIPAA”) requirements or other applicable law.  We
employ the safe harbor method or the expert determination method, as enumerated
under HIPAA.  Those third parties to whom the deidentified data is disclosed are
third party service providers/vendors with whom we have relationships and/or
academic researchers and/or institutions that are contributing to the
improvement of healthcare.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights
regarding their personal information. This section describes your CCPA rights
and explains how to exercise those rights.

You may have the right to request that we disclose certain information to you
about our collection, use, disclosure, and sale of your personal information in
the preceding 12 months. Depending on your request, this may include:

 * The specific pieces of personal information we collected about you,
   including, under certain circumstances, in a portable format.
 * The categories of personal information we collected about you.
 * The categories of sources for the personal information we collected about
   you.
 * The categories of your personal information that we sold or disclosed for a
   business purpose.
 * The categories of third parties with whom we sold or disclosed that personal
   information for a business purpose.
 * Our business or commercial purpose for collecting or selling that personal
   information.

You may have the right to request that we delete any of your personal
information that we collected from you and retained, subject to certain
exceptions. Once we receive and confirm your verifiable consumer request, we
will delete (and direct our service providers to delete) your personal
information from our records, unless an exception applies. The CCPA also
provides a right to opt out of the sale of your personal information. At this
time, we do not sell your personal information, except to the extent that the
sharing of cookie information for purposes of targeted advertising constitutes a
“sale” under the CCPA. To exercise your options with respect to cookies, please
select “Cookie Preferences” on the banner that is visible at the bottom of our
website, or click link on the bottom of athenahealth.com labeled,
“Cookie Preferences”.

Exercising Your Rights

To exercise the rights described above, please submit a request to us by either:

 * Submitting a request at www.athenahealth.com/consumer-privacy-request
 * Calling our toll-free number at 888-807-2076

Only you, or someone legally authorized to act on your behalf, may make a
verifiable consumer request related to your personal information. You may also
make a verifiable consumer request on behalf of your minor child. The verifiable
consumer request must provide sufficient information that allows us to
reasonably verify you are the person about whom we collected personal
information or an authorized representative, which may include:

 * Name, email address, phone, address (including zip code) and date of birth.
 * Description of your request with sufficient detail that allows us to properly
   understand, evaluate, and respond.

We cannot substantively respond to your request or provide you with personal
information if we cannot verify your identity or authority to make the request
and confirm the personal information relates to you, except where the CCPA does
not require a verifiable request for a response. We will only use personal
information provided in a verifiable consumer request to verify the requestor's
identity or authority to make the request.

You may only make a consumer request for access or data portability twice within
a 12-month period. We will not discriminate against you for exercising any of
your CCPA rights.

Response Timing and Format

We endeavor to respond to a consumer request within forty-five (45) days of its
receipt. If we require more time (up to 90 days), we will inform you of the
reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding the
consumer request's receipt. The response we provide will also explain the
reasons we cannot comply with a request, if applicable.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users
of our Sites that are California residents to request certain information
regarding our disclosure of personal information to third parties for their
direct marketing purposes in particular: Customers who are residents of
California may request (i) a list of the categories of personal information
disclosed by us to third parties during the immediately preceding calendar year
for those third parties’ own direct marketing purposes; and (ii) a list of the
categories of third parties to whom we disclosed such information. To make such
a request, please write us at: Chief Compliance Officer, athenahealth, Inc. 311
Arsenal Street, Watertown, MA 02472. We may require additional information from
you to allow us to verify your identity and we are only required to respond to
requests once during any calendar year.

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XIII.UPDATES TO THIS PRIVACY POLICY

We reserve the right to make updates and revisions to this Policy at our
discretion and at any time. When we make changes to this Policy, we will post
the updated notice on www.athenahealth.com and update the effective date. Any
changes will be effectively as of the “Updated” date. Your continued use of our
Sites following the posting of changes constitutes your acceptance of such
changes.

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XIV.CONTACT

If you have any questions or comments about this Policy, the ways in which
athenahealth collects and uses your information described here, your choices and
rights regarding such use, or you wish to exercise your rights under California
law, please contact us at:

 * Calling us at 888-807-2076
 * Visiting www.athenahealth.com/consumer-privacy-request
 * Or writing to: 

athenahealth, Inc.
Attn: Chief Compliance Officer
311 Arsenal Street
Watertown, MA 02472

If you have a disability and would like to access this Policy in an alternative
format, please contact us at 888-807-2076.

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--------------------------------------------------------------------------------

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anytime 800.981.5084

Solutions
 * Electronic Health Records
 * Medical Billing
 * Patient Engagement
 * Care Coordination
 * Enterprise Revenue Cycle
 * Telehealth
 * Mobile Capabilities
 * Advisory Services

Who We Serve
 * Who We Serve
 * OBGYN
 * Orthopedics
 * FQHC
 * Health Plans
 * Member-Centric Organizations
 * Start-Ups
 * Ancillary Service Organizations

Why Choose Us
 * Interoperability
 * The athenahealth network
 * Customer support
 * Improved efficiency
 * Master MACRA and MIPS
 * Cost and value

About
 * Who We Are
 * Careers
 * Newsroom
 * Marketplace Partners
 * athenaGives
 * Contact Us
 * Leadership

Resources
 * Our Insights
 * Real-Time Care Notifications
 * Webinars
 * Case Studies
 * Whitepapers
 * Developer Portal
 * Marketplace


Schedule a 1:1 meeting

Privacy PolicyTerms of UseDisclaimersDo Not Sell or Share My Personal
InformationCode of ConductTransparency in CoverageCookie Preferences

Call us anytime 800.981.5084



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