www.zappos.com Open in urlscan Pro
104.102.41.34  Public Scan

Form analysis
2 forms found in the DOM

GET /search

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    aria-autocomplete="list" aria-haspopup="listbox" aria-expanded="false" placeholder="Search for shoes, clothes, etc." accesskey="s" autocomplete="off" value=""><label for="searchAll">Search for shoes, clothes, etc.</label><button class="k-z"
    type="submit">Search</button></form>

POST /subscriptions

<form class="flex w-full flex-wrap gap-4 sm:w-auto" method="post" data-footer-signup="true" action="/subscriptions">
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        class="flex gap-x-2 items-center">Join the Party</span></button></div>
</form>

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PRIVACY NOTICE

Last updated: June 30, 2023

Zappos.com LLC (“Zappos” or “Zappos.com”) knows that you care how information
about you is used and shared, and we appreciate your trust that we will do so
carefully and sensibly. This notice describes our privacy policy. By visiting
Zappos.com, you are accepting the practices described in this Privacy Notice.


WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES ZAPPOS.COM GATHER?

The information we collect and learn from customers helps us personalize and
continually improve your Zappos experience. One of our goals in collecting
personal information from you is to provide an efficient, meaningful, and
customized experience. Here are the general categories of information we gather:

• Information You Give Us: We receive and store information you enter on our
website, or give us in any other way. Examples include, but are not limited to,
information when you search, browse, buy, post reviews, participate in a
sweepstakes or questionnaire, or communicate with customer service. We use the
information that you provide for purposes such as responding to your requests,
processing your order, customizing future shopping experiences, responding to
you, or sending you marketing and advertising communications. If we encounter a
problem when processing your order, your personal information may be used to
contact you. Please note that before accessing certain parts of Zappos.com or
completing an order, you must create an account with us, through which you must
provide certain personal information.
• Automatic Information: We receive and store certain types of information
automatically whenever you interact with us. For example, like many websites, we
use "cookies" or other unique identifiers and we obtain certain types of
information when your web browser accesses Zappos.com or advertisements and
other content served by, or on behalf of, Zappos.com on other websites. Other
examples include, but are not limited to, log files, internet protocol (IP)
address used to connect your computer to the internet, and internet browser
type.
• Mobile: When you download or use apps created by Zappos, we may receive
information about your location and your mobile device, including a unique
identifier for your device. We may use this information to provide you with
location-based services, such as advertising, search results, and other
personalized content. Most mobile devices allow you to turn off location
services.
• E-mail Communications: To help us make emails more useful and interesting, we
often receive a confirmation when you open email from Zappos.com, if your
computer supports such capabilities. If you do not want to receive email from us
(unrelated to transactions and/or your account), please adjust your email
subscription settings in your Zappos account or contact our customer service
team.
• Information from Other Sources: We might receive information about you from
other sources and add it to our account information. Examples include, but are
not limited to, updated delivery and address information from our carriers and
information from credit bureaus, which we use to help prevent and detect fraud.


WHAT ABOUT COOKIES?

• Web beacons (also known as action tags or single-pixel gifs), and other unique
identifiers (collectively, "cookies") are small pieces of information that are
stored by your internet browser on your computer’s hard drive. Like many
websites, Zappos uses cookies to speed your navigation of Zappos.com, enable you
to select products, place them in an online shopping cart, and to purchase those
products, along with allowing us to maintain a record of your browsing activity
on our websites. Cookies also allow our systems to recognize your device and to
provide features such as recently viewed items, brand recommendations, and
personalized Zappos advertisements on other websites. OUR COOKIES DO NOT AND
CANNOT INFILTRATE YOUR HARD DRIVE TO GATHER YOUR CONFIDENTIAL INFORMATION. Our
cookies are not "spyware."
• Most internet browsers are initially set to accept cookies. Because cookies
allow you to take advantage of some of Zappos.com's essential features, we
recommend that you leave them turned on. You can, however, set your browser to
refuse cookies from websites or to remove cookies from your hard drive, but if
you do, you may not be able to access or use portions of Zappos.com. For
instance, if you block or otherwise reject our cookies, you will not be able to
add items to your Shopping Cart, proceed to Checkout, or use any Zappos.com
products or services that require you to sign in.


DOES ZAPPOS.COM SHARE THE INFORMATION IT RECEIVES?

Information about our customers is an important part of our business, and we are
not in the business of selling, renting or trading it to others. We share
customer information only as described in this Privacy Notice and with entities
within the Zappos Family of Companies. The "Zappos Family of Companies" means
Zappos.com LLC and its subsidiaries.
• Third-Party Service Providers: We may employ other companies and individuals
to perform functions on our behalf. Examples include, but are not limited to,
fulfilling orders, delivering packages, sending postal mail and email, removing
repetitive information from customer lists, analyzing data, providing marketing
assistance, providing search results and links (including paid listings and
links), processing credit card payments, providing customer service, storing
data, and serving ads on our behalf. They have access to personal information
needed to perform their functions, but may not use it for other purposes.
• Promotional Offers: Sometimes we send offers to selected groups of Zappos.com
customers in collaboration with other businesses. When we do this, we do not
allow that business to access your information. You may have the opportunity to
separately share information with those other businesses, and if you do, that
information would be governed by such company’s privacy policy. You may adjust
your email subscription settings in your Zappos.com account or by contacting our
customer service team.
• Business Transfers: As we continue to develop our business, we might sell or
buy stores, companies, or business units. In such transactions, customer
information generally is one of the transferred business assets but remains
subject to the promises made in any pre-existing privacy notice (unless, of
course, the customer consents otherwise). Also, in the unlikely event that
Zappos, or substantially all of its assets are acquired, customer information
will of course be one of the transferred assets.
• Protection of Zappos.com and Others: We release account and other personal
information when we believe release is appropriate to comply with the law;
enforce or apply our Conditions of Use and other agreements; or protect the
rights, property, or safety of Zappos.com, our customers, or others. This
includes exchanging information with other companies and organizations for fraud
protection and credit risk reduction. Obviously, however, this does not include
selling, renting, sharing, or otherwise disclosing personally identifiable
information from customers for commercial purposes in violation of the
commitments set forth in this Privacy Notice.
• With Your Consent: Other than as set out above, we may seek your consent for
us to share your information with additional third parties, and you will have
the opportunity in your discretion to choose not to share your information.


HOW SECURE IS INFORMATION ABOUT ME?

• We work to protect the security of your information by utilizing encryption
methods during the transmission or storage of information you input through our
websites and mobile applications. One hundred percent complete security does not
presently exist anywhere online or offline, and we are unable to provide
specific guarantees regarding complete security of your personal information;
however, we have a team of security professionals that work to safeguard your
information.
• It is important for you to protect against unauthorized access to your
password and to your computer. Be sure to sign off and close your browser when
finished using a shared computer. Only use trusted internet networks, including
Wi-Fi, and do not share your login credentials with unauthorized parties.


WHAT ABOUT THIRD-PARTY ADVERTISERS AND LINKS TO OTHER WEBSITES?

Zappos may utilize interested-based advertising (also known as personalized ads
or targeted ads) on both Zappos-owned and operated websites and unaffiliated
sites, and such ads may be displayed to you by these third party service
providers based on information from activities such as purchasing products
online (including from Zappos.com) or visiting third-party websites. For more
information, please read our Interest-Based Ads Policy.


WHICH INFORMATION CAN I ACCESS?

Zappos.com gives you access to information about your account and your
interactions with Zappos.com for the limited purpose of viewing and, in certain
cases, updating that information. Examples include account order history
shipping address(es), favorites, contact information, etc. This information may
change as our website evolves.


WHAT CHOICES DO I HAVE?

• You can always choose not to provide certain information; however, it might be
needed to take advantage of certain Zappos.com features such as your account
profile, favorites and customer reviews. Before ordering products from
Zappos.com, you must create a valid account.
• If you do not want to receive marketing emails from us, please adjust your
email subscription preferences in your account or click the "unsubscribe" link
in the email. If you do not want to receive physical marketing mail from us,
please reach out to our customer service team. (Regardless if you receive our
Conditions of Use and other legal notices from us, such as this Privacy Notice,
those notices will still govern your use of Zappos.com, and it is your
responsibility to review them for changes.)
• Upon your request, we will (a) correct or update your personal information;
(b) stop sending non-transactional emails to your email address and/or physical
mail to your address; and/or (c) disable your account to prevent any future
purchases through that account. You can make these requests by contacting our
customer service team.
• Click here to read additional state-specific privacy disclosures as required
under applicable laws.


ARE CHILDREN ALLOWED TO USE ZAPPOS.COM?

Zappos.com does not sell products for purchase by children. We sell children's
products for purchase by adults. If you are under 18, you may use Zappos.com
only with the involvement and permission of a parent or guardian. We do not
knowingly collect personal information from children under the age of 13 without
the consent of the child's parent or guardian.


CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to visit Zappos.com, your visit and any dispute over privacy is
subject to this Notice and our Conditions of Use, including limitations on
damages, resolution of disputes, and application of the law of the State of
Nevada. If you have any concern about privacy at Zappos.com, please contact us
with a thorough description, and we will try to resolve it. Our business changes
constantly, and our Privacy Notice and Conditions of Use may also change. You
should check our website frequently to see recent changes. Unless stated
otherwise, our current Privacy Notice applies to all information that we have
about you and your account. If you have any questions about the Privacy Notice,
please contact us.


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