support-en.wd.com
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147.154.36.62
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Submitted URL: https://link.messaging.mycloud.com/ls/click?upn=rvS9sdoA4vR-2B7LoGsmz-2By9UWKXbeLxz2dj30dGyeUFR8ymMLRdpZxV75H7U4pbdnJQFUoYAdM5L97QM...
Effective URL: https://support-en.wd.com/app/answers/detailweb/a_id/15417
Submission: On June 22 via api from BE — Scanned from DE
Effective URL: https://support-en.wd.com/app/answers/detailweb/a_id/15417
Submission: On June 22 via api from BE — Scanned from DE
Form analysis 3 forms found in the DOM
Name: searchForm — GET https://www.westerndigital.com/search
<form action="https://www.westerndigital.com/search" method="get" name="searchForm" id="searchSummaryViewForm" class="ui-front input-group relative flex items-center"><input type="text" name="q" autocomplete="off"
placeholder="What can we help you find?" aria-labelledby="searchBTN" id="searchTerm" class="searchSummaryViewInput">
<ul role="list" id="ui-id-1" class="ui-autocomplete ui-front ui-menu ui-widget ui-widget-content list-reset absolute w-full bg-white text-black z-10"></ul> <button type="button"
class="underline text-sm absolute md:pin-r-12 pin-r-2 svClearInput pin-t-15">Clear</button> <button type="button" aria-label="Search Close" class="search-collapse btn flex itmes-center"><svg width="14" height="14" viewBox="0 0 14 14" fill="none"
xmlns="http://www.w3.org/2000/svg">
<path opacity="1" fill-rule="evenodd" clip-rule="evenodd" d="M14 1.4L12.6 0L7 5.6L1.4 0L0 1.4L5.6 7L0 12.6L1.4 14L7 8.4L12.6 14L14 12.6L8.4 7L14 1.4Z" fill="black"></path>
</svg></button> <button type="button" id="searchBTN" aria-label="Search" class="btn-search btn-search-SummaryView btn flex itmes-center bg-white"><svg aria-hidden="true" width="24" height="24" viewBox="0 -10 57 75" fill="none"
stroke="currentColor" stroke-width="5" xmlns="http://www.w3.org/2000/svg" class="searchmag">
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<line y1="-2.5" x2="27.0574" y2="-2.5" transform="translate(34.0703 38.6664) scale(0.989377 1.01051) rotate(45)"></line>
</svg> <svg xmlns="http://www.w3.org/2000/svg" id="Search_Icon" data-name="Search Icon" width="24" height="24" viewBox="0 0 24 24" class="hidden">
<g id="search-icon" transform="translate(0.063 -0.127)">
<path id="box" d="M0,0H24V24H0Z" transform="translate(-0.063 0.127)" fill="none"></path>
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</g>
</svg></button>
</form>GET https://www.westerndigital.com/search-support
<form class="wd-auto-format relative grid-12 sm:w-half" method="get" action="https://www.westerndigital.com/search-support" id="knowledge_srch_frm" accept-charset="UTF-8">
<div class="rn_KeywordText">
<input class="p-4 pl-12 sm:pl-16 w-full text-xs sm:text-sm" type="search" id="rn_KBSearchArea_web_7_SearchInput" name="q" required="" placeholder="Search Support" maxlength="255">
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<div id="rn_SearchButton" class="rn_SearchButton">
<span class="absolute pin-l pin-t text-base">
<button type="submit" class="pt-3 pb-2 px-4 sm:px-6 text-gray" id="searchBTN" aria-label="Search" tabindex="0">
<svg aria-hidden="true" width="25" height="30" viewBox="0 0 57 58" fill="none" stroke="currentColor" stroke-width="5" xmlns="http://www.w3.org/2000/svg" class="searchmag">
<path d="M42.9302 23.2003C42.9302 34.6828 33.83 43.9006 22.7151 43.9006C11.6001 43.9006 2.5 34.6828 2.5 23.2003C2.5 11.7178 11.6001 2.5 22.7151 2.5C33.83 2.5 42.9302 11.7178 42.9302 23.2003Z"></path>
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</button>
</span>
</div>
</form><form onsubmit="return customFormSubmitAction(this);" autocomplete="off" class="store-form " id="webform-footer-form" data-track-type="form" data-form-name="Newsletter Subscription">
<input type="hidden" value="https://www.westerndigital.com/bin/wd/acs/formsubmit">
<input type="hidden" name="currentPagePath" value="https://www.westerndigital.com/content/store/en-us/shared/common-header-footer-external/footer-oracle.html">
<input type="hidden" name="queryString">
<input type="hidden" name="showServerResponse" value="false">
<input type="hidden" name="showErrorFromServerResponse">
<input type="hidden" name="formName" value="Newsletter Subscription">
<input type="hidden" name="pageReferrer" value="" class="referrer_field">
<input type="hidden" name="serverResponseMessage">
<input type="hidden" name="serverResponseErrorMessage">
<div class="responsive-columns-flexbox parbase">
<div class=" row grid-12 xs:grid-12 sm:grid-12 md:grid-12 lg:grid-12 xl:grid-12 flex-wrap md:flex sm:flex sm:text-center">
<div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
</div>
<div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
<div class="svg parbase">
<div>
<svg xmlns="http://www.w3.org/2000/svg" width="173" height="48" viewBox="0 0 173 48">
<g id="Header_Main_Logo" data-name="Header Main Logo" transform="translate(-26 -89.525)">
<rect id="Rectangle_24353" data-name="Rectangle 24353" width="173" height="48" transform="translate(26 89.525)" fill="none"></rect>
<g id="_1.2_Horizontal_Secondary_Wordmark_Hero_Color_RGB_1_" data-name="1.2 Horizontal Secondary Wordmark Hero_Color_RGB (1)" transform="translate(-30.125 49.066)">
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d="M449.857,88.044a.29.29,0,0,0-.217-.3h0a.339.339,0,0,0,.261-.348c0-.3-.217-.391-.522-.391H448.9v1.478h.261V87.87h.174c.174,0,.261.087.3.348a1.537,1.537,0,0,0,.044.261h.261C449.9,88.478,449.857,88.218,449.857,88.044Zm-.478-.391h-.217v-.435h.217a.245.245,0,0,1,.261.217C449.639,87.565,449.552,87.652,449.378,87.652Z"
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</div>
<div style="clear: both;"></div>
</div>
</div>
<div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
</div>
</div>
<div style="clear: both;"></div>
</div>
<div class="text parbase">
<div class=" pt-4 mb-10 text-center textcolumn">
<p class="heading6"><span class="font-normal">Save 10% on your next qualifying purchase when you sign up for emails and texts from Western Digital brands!<sup>1</sup></span></p>
<p class="heading6"><span class="font-normal">Don't miss out on special offers and promotions.</span></p>
</div>
<div style="clear: both;"></div>
</div>
<div class="input">
<div class="form-group">
<label class="floatingLabelTop formLabel" for="subscription_email">Email</label>
<input aria-required="true" type="text" name="email" aria-label="Email" class="validate email inputHeight text-base w-full border border-black-1 px-3 " id="subscription_email">
<!-- To validate the input using error message class -->
<span class="error-message font-Roboto text-red text-xxs mb-0 font-roboto" role="alert"> Enter a valid email address. </span>
</div>
</div>
<div class="text parbase">
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<div class="form-group"><span class="ml-2 text-xs font-tight block pt-1">By entering your email address, you agree to receive communication from Western Digital that includes news, offers and updates and acknowledge Western Digital's
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</div>
<div style="clear: both;"></div>
</div>
<div class="input">
<div class="form-group">
<label class="floatingLabelTop formLabel" for="subscription_email">Mobile Number (optional)</label>
<input aria-required="false" type="text" name="mobilePhone" aria-label="Mobile Number (optional)" maxlength="20" class=" inputHeight text-base w-full border border-black-1 px-3 " id="subscription_email" data-min-length="7">
<!-- To validate the input using error message class -->
</div>
</div>
<div class="text parbase">
<div class=" -mt-4 textcolumn">
<div class="form-group"><span class="ml-2 text-xs font-tight block pt-1">By entering your mobile phone number, you agree to receive communication via text message from Western Digital that includes news, offers and updates and acknowledge
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<div style="clear: both;"></div>
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<div class="button parbase">
<button data-track-type="no-track" type="submit" class="btn btn-dark btn-sm py-2 sm:py-3 md:py-4 px-10 text-base bg-black text-white border border-black hover:bg-grey-4 hover:border-grey-4 w-full" aria-label="Sign Up">Sign Up</button>
<div style="clear: both;"></div>
</div>
<div class="input">
<div class="form-group">
<input aria-required="false" type="hidden" name="leadSource" value="One Store Website " maxlength="0" data-min-length="0">
<!-- To validate the input using error message class -->
</div>
</div>
<div class="input">
<div class="form-group">
<input aria-required="false" type="hidden" name="leadSourceCampaign" value="AEM Newsletter Subscription" maxlength="0" data-min-length="0">
<!-- To validate the input using error message class -->
</div>
</div>
<div class="input">
<div class="form-group">
<input aria-required="false" type="hidden" name="sendConfirmation" value="false" maxlength="0" data-min-length="0">
<!-- To validate the input using error message class -->
</div>
</div>
<div class="text-xs mt-8 text-grey-5 text-center">This form is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" class="text-blue">Privacy Policy</a> and
<a href="https://policies.google.com/terms" class="text-blue">Terms of Service</a> apply. </div>
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This article explains My Cloud Home Web App Online User Guide for Information,
Configuration, and Solutions.*END
My Cloud Home: Web App Online User Guide for Information, Configuration, and
Solutions
Critical:
Reboot your My Cloud Home to get the latest firmware update. For more
information, please refer to Answer ID 50808: My Cloud Home and ibi Critical
Firmware Update Required for Remote Access.
*
*
*
Topic Instructions Welcome to My Cloud Home Click here for Instructions Getting
Started - Connecting a My Cloud Home Device Click here for Instructions Software
Setup Click here for Instructions Adding Content Click here for Instructions
Invite Users Click here for Instructions Backup Click here for Instructions
Viewing, Sharing, and Deleting Content Click here for Instructions Device
Settings Click here for Instructions Personal Settings - Edit Account Name and
Profile Picture Click here for Instructions Personal Settings - Set Passcode
Click here for Instructions Managing Services Click here for Instructions
Managing Storage Click here for Instructions Warranty Replacement - Replacing a
Drive Click here for Instructions Solutions and Support Click here for
Instructions Compliance and Warranty Information Click here for Instructions
Requirements Click here for Instructions
WELCOME TO MY CLOUD HOME
Features
* One central place to store and organize everything - My Cloud™ Home storage
is home to all your content. With enough space to keep all your photos,
videos and files in one place at home, you can organize it your way and
access from anywhere with an internet connection.
* Quick and simple setup - Set up your My Cloud™ Home device quickly. Just plug
it into your Wi-Fi router. Then, use your mobile device to visit
MyCloud.com/hello to set up your account, and start backing up, accessing and
sharing. No computer necessary and no monthly fee required!
* Everything saved twice with Mirror Mode - My Cloud™ Home Duo comes equipped
with two hard drives and is set to Mirror Mode (RAID 1)*, so all your photos,
videos and files are stored on one drive and automatically duplicated onto
the second drive for extra peace of mind.* This feature applies only to the
My Cloud Home Duo, not the My Cloud Home single-drive device.
* Mobile, on-the-go access - Use the My Cloud™ Home mobile app, desktop app or
MyCloud.com to upload, access and share your favorite memories and stream
videos saved on your My Cloud™ Home device.
* Auto backup for photos and videos on your phone - Automatically back up
photos and videos on your phone to the My Cloud™ Home device so you can make
room for more.
* USB port to import photos and videos from all your devices - Quickly import
photos and videos from all the different devices scattered around your house,
like USB flash drives and external hard drives, using the USB port on the
back of the My Cloud™ Home. Keep all your favorite moments, action shots and
adventures stored in one central, organized place.
* File search to find content easily - Quickly find photos, videos, movies and
docs using easy-to-use search with the My Cloud™ Home mobile or desktop app,
or on MyCloud.com.
* Individual, private spaces for each user - Invite family and friends to
create individual accounts. Each invited person can set up their own private
space that only they have access to on the device. They can manage, access
and share their content as they want.
* Third-party applications to customize your way - Tailor your My Cloud™ Home
device to fit your personal needs and preferences using downloadable
services, including Plex™ Media Server, Dropbox™, Google Drive and more.
Cloud services may be modified and vary by country.
* Cloud account download to keep everything in once place - Store everything in
one place, even content in your favorite cloud accounts. Photos, videos and
files from your cloud accounts are automatically downloaded to your My Cloud™
Home device, including Dropbox™, Box, Google Drive, Facebook and many more.
* Auto backup for all PCs and Mac computers at home - The My Cloud™ Home device
has enormous capacity and plugs into your network to wirelessly back up every
computer at home to one central place. It works seamlessly with Windows®
Backup and Time Machine software.
* Smooth video playback anywhere - Stream your personal videos anywhere, on any
device, using the My Cloud™ Home mobile and desktop app or MyCloud.com.
* Quick and easy sharing - Collect all your favorite memories and moments in
one place. With just a few clicks, share photos, videos, documents or entire
folders with friends and family, so nobody misses a thing.
Differences Between My Cloud and My Cloud Home and Duo:
Answer ID 977: My Cloud & My Cloud Home: Differences Between Product Lines
Kit Contents
The My Cloud Home kit includes the following items:
* My Cloud Home device (a single-drive unit)
* Ethernet Cable
* AC power adapter
* Quick Install Guide
The My Cloud Home Duo kit includes the following items:
* My Cloud Home Duo device (two-bay unit)
* Ethernet Cable
* AC power adapter
* Quick Install Guide
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CONNECTING A MY CLOUD HOME DEVICE
Basic Hardware Connections
IMPORTANT:
To avoid overheating, make sure the device is standing in an upright position
and nothing is blocking or covering the slots and openings on the top and bottom
of the device
Follow these three basic steps for connecting your device:
1. Using the provided Ethernet cable, connect one end of the cable directly
into a port on your router and the other end of the Ethernet cable into the
Ethernet port on the My Cloud Home device
2. Connect one end of the power adapter into the power supply socket on the
back of the device and the other end of the power adapter into a power
outlet
3. The unit will automatically power on. Continue with the next section,
"Software Set Up"
IMPORTANT:
My Cloud Home devices must be connected to the Internet. They should be
connected to an available router through the included Ethernet connection. (This
is not a Wi-Fi® device.) Gigabit capability for the router or switch is
recommended to maximize performance. The router requires a Broadband (WAN)
Internet connection with an Internet Service Provider (ISP) for initial setup,
software downloads and for accessing the device
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SOFTWARE SETUP
IMPORTANT: Refer to these pages if there is an issue with the My Cloud Home
Desktop App within WD Discovery:
Answer ID 2782: My Cloud Home: Setup Failure Using Web App
The initial setup process for any My Cloud Home device requires an Internet
browser and Internet access as outlined in the Answer ID 20098: My Cloud Home:
Requirements and Compatibility.
Follow steps outlined below:
1. Access the Internet and go to https://mycloud.com/hello.
2. Create a My Cloud Home account, enter an email address.
Click CONTINUE.
3. Confirm the email address by entering the email address again.
Click CONTINUE
4. Create a password:
* Include 1 upper case and 1 lower case letter.
* Include 1 number.
* Minimum length is 8 or more characters.
Click the CONTINUE button.
5. Type the First name and Last name. Check the Captcha box. Click CREATE
ACCOUNT button.
6. To accept the license agreement click the I AGREE button.
An email confirmation is sent when a My Cloud account is created.
7. Click the FIND MY DEVICE button.
8. If the My Cloud Home device is automatically detected, click CONNECT button
that is associated with your My Cloud Home device.
* A picture of the My Cloud Home device and its corresponding Security Code
should be displayed. This Security Code is noted on the Quick Install
Guide and on the barcode label on the bottom of the unit.
9. If a firmware update is available the user will get notified and to wait
until the LED is solid to continue with the onboarding.
10. Analytics opt-in window appears, choose AGREE TO SHARE or DO NOT SHARE.
* If your My Cloud Home device is not automatically detected, follow these 3
steps:
1. Select the Enter Your Device Code link located below the CONNECT button.
2. Enter Device Code from the Quick Install Guide that came with the My Cloud
Home device. The Device Code is also on the barcode label on the bottom of
the unit.
3. After entering the security code, click the Search button.
4. If a firmware update is available the user will get notified and to wait
until the LED is solid to continue with the onboarding.
IMPORTANT:
* The All Done page now opens with the following options:
* Download the My Cloud Home mobile App from either the Apple® App Store or
Google Play® store.
* Download the My Cloud Home Desktop App.
* To continue using the MyCloud.com Web App click CONTINUE TO MY CLOUD HOME
FOR WEB.
Now that the initial setup is done, the My Cloud Home device can be accessed
and configured using three different My Cloud tools:
* My Cloud Home mobile App - provides robust access and product management
on Android and iOS platforms.
* MyCloud.com Web App - provides quick access via an Internet browser on
different operating systems and does not require software installation.
* My Cloud Home Desktop App - provides quick and basic folder access through
a Windows or Mac personal computer.
For differences between the three different My Cloud tools, refer to:
Answer ID 23001: My Cloud Home: Differences between Web, Mobile, & Desktop
App
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ADDING CONTENT
Quick Navigation
Drag-and-Drop Content Uploading Content
DRAG-AND-DROP CONTENT
IMPORTANT: The drag-and-drop process from My Cloud Home to the computer is not
supported using the web app.
Folder Drag and Drop Support
Folder Drag and Drop is supported using the web browsers listed below.
Browser
Folder Drag and Drop Support Chrome ✔ Edge ✔ Firefox ✔ Internet Explorer
Safari
The drag-and-drop process can be performed with the MyCloud.com web app or My
Cloud Home desktop app
MyCloud.com Web App
The drag-and-drop process for the MyCloud.com web App is a function of the
personal computer operating system and Internet browser. Follow these basic
steps to perform this function:
1. Sign into your My Cloud acocunt at home.mycloud.com
2. Click on the 3-line menu in the upper left-hand corner or open the browser
in full screen mode.
3. Click on Files & folders
4. Navigate to the location on the personal computer where the source file or
folder is located for the drag-and-drop process
* For Microsoft Windows use File Explorer, for macOS use Finder
5. Click on the file or folder to drag-and-drop, and hold down the mouse button
6. Drag the selected file or folder to the destination selected within the My
Cloud.com web app and let go of the mouse button
7. The selected file or folder should copy or move to the chosen destination
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UPLOADING CONTENT
Follow these basic steps to upload content through the MyCloud.com web app:
1. Sign into your My Cloud acocunt at home.mycloud.com
2. Click on the 3-line menu in the upper left-hand corner or open the browser
in full screen mode.
3. Click on Files & folders
4. Click on ADD FILES
5. Through the pop-up window, find the file you want to upload.
6. Select the file(s) you want to upload, then click Open.
7. The upload will start and can be monitored from the bottom right window.
8. The upload monitor will read Your memories are safe and sound once your
files are uploaded and they should be visible in the folder you uploaded
them to.
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BACKUP
Apple® Time Machine® Backup
Time Machine is the built-in backup feature of your Mac. Please refer to Apple
article HT201250: Use Time Machine to back up or restore your Mac
Microsoft® Windows® Backup
The step-by-step instructions for the Windows backup and restore process varies
based on the version of the Windows operating system you have installed. Please
refer to Microsoft article 17127: Back up and restore your PC
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VIEWING, SHARING, AND DELETING CONTENT
Quick Navigation
Viewing Content Searching Content Sharing Content Deleting Content
CONTENT VIEWING OPTIONS
MyCloud.com Web App: The content on your My Cloud Home device can be browsed or
accessed through the Files and Photos menu options.
If you're having trouble opening or playing content, refer to the document
Answer ID 3476: My Cloud Home: Web App Download and Unable to Show File Preview
Message
SEARCHING CONTENT
Through the My Cloud Home mobile app and MyCloud.com web app, content can be
accessed through the search feature. The search feature is highlighted with a
magnifying glass symbol.
1. Click the Files & folders icon.
2. Select the search box with the magnifying glass icon and enter the search
term for your files.
Example: You may have a file that includes a name or numbers. Some camera
systems number each picture. You can enter part of those numbers to search
for the file. For a photo with the file name "IMG_0002.PNG" you can simply
type "0002" to search for it.
3. After typing in the search phrase, the My Cloud Home mobile app will
automatically search; the MyCloud.com web app will require that you press
the Enter key or select the magnifying glass icon to execute the search.
4. Select the file you want to view.
See the following document for more information on searching: Answer ID 19488 My
Cloud Home Mobile and Web App Search Results
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SHARING CONTENT
By default setting, the content of a My Cloud Home device is only shared with
the Device Owner. My Cloud Home devices allow for sharing a file or folder with
other users through the following applications:
MyCloud.com Web App
* A file can be shared with only the SEND LINK function which does not allow
for collaboration. This is a view-only share method.
* A folder can be shared with the SEND LINK or Invite to Collaborate function.
Invite to Collaborate allows for editing with the account being shared with.
A file or folder can be shared through the MyCloud.com web app by following
these steps:
1. Through the MyCloud.com web app, navigate to and select the file or folder
that you choose to share
2. Click the the three-dot menu next to the file or folder and select the Share
option
* Click Send Link to share in read-only mode
* Click Invite to Collaborate to share in edit mode
3. This will open the Share Link dialog box. ClickCopy Link
* If a file or folder is already shared, you can stop sharing the item by
selecting Delete Link from the Share Link dialog box
4. Share the link with anyone that you would like to share the file or folder
with
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DELETING CONTENT
MyCloud.com Web App
Use the following steps to delete a file or folder from a My Cloud Home device
through the MyCloud.com web app
1. Through the MyCloud.com web app, navigate to and select the file or folder
that you want to delete
2. After selecting the file or folder to delete, click the three-dot menu
beside the file or folder and click the Delete option
3. A confirmation dialog box opens with two options: Delete and Cancel
* Click Delete to delete the selected file or folder
* Tap or Click Cancel to end the process without deleting the selected file
or folder
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DEVICE SETTINGS
Quick Navigation
Checking and Updating Firmware Modifying Device Name Reboot Device Remote Shut
Down Erase All Data
CHECKING AND UPDATING FIRMWARE
The firmware of a My Cloud Home cannot be manually updated. For more
information, refer to Answer ID 18966 My Cloud Home Firmware Update
To check your device's firmware through the MyCloud.com web app, follow these
instructions:
1. Through the MyCloud.com web app, Click on the Settings tab on the left.
2. Click on your device name.
3. The firmware version of your device is listed under Software Version.
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MODIFYING DEVICE NAME
A My Cloud Home device selects a default name for itself. The name can be
modified by following these steps:
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window
2. Click on your device name.
3. Select the Name option. This will allow you to edit and save the name by
clicking the check mark (✔)
4. Device Settings
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REBOOT DEVICE
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window.
2. Click the CURRENT DEVICE section.
3. Select the Reboot Device option. This will open the Reboot Device menu.
4. Select the Reboot Device button.
5. The notification "Please wait, rebooting in progress..." will appear. This
notification will disappear when the process has completed.
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REMOTE SHUT DOWN
Note: Once the My Cloud Home device is shut down, it is no longer accessible and
the content on the device is not accessible until it is restarted. The My Cloud
Home device cannot be restarted remotely.
To shut down the My Cloud Home device through the MyCloud.com web app, follow
these steps:
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window.
2. Click the CURRENT DEVICE section.
3. Select the Shutdown Device option. This will open the Shutdown Device menu.
4. Select the Shutdown Device button.
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ERASE ALL DATA
--------------------------------------------------------------------------------
Critical:
The instructions in the article below are designed to help repartition and
format a hard drive. This process is Data Destructive and cannot be undone. Once
the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!
Performing this function will delete all data, users and the owner on your My
Cloud Home device. The unit will be reset to factory default and will need to be
setup using your online My Cloud Account. (My Cloud Setup)
For more information on managing storage and performing a system erase, refer to
these links:
* Answer ID 19069 Managing Storage on a My Cloud Home Duo
* Answer ID 19061 How to System Erase a My Cloud Home to Factory Settings
--------------------------------------------------------------------------------
To Perform this function on your My Cloud Home Device from the MyCloud.com web
app:
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window.
2. Click the CURRENT DEVICE section.
3. Select the Erase All Data option. This will open the Erase All Data menu.
4. This will open a challenge page with a unique confirmation code. Follow the
on-screen instructions and enter the code provided on this page.
5. The My Cloud Home device will take several minutes to go through the factory
reset process. During this process, the My Cloud Home mobile app redirects
you to the My Cloud sign in page to set up the My Cloud Home device. Follow
the My Cloud Home setup process.
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PERSONAL SETTINGS - EDIT ACCOUNT NAME AND PROFILE PICTURE
Quick Navigation
Edit Account Name Edit Profile Picture
EDIT ACCOUNT NAME
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window.
2. Under the PERSONAL SETTINGS section, the My Cloud account name is separated
into two fields: First Name and Last Name.
3. Select either the current First Name or Last Name. This will expand the
field to include a check mark (✔) or an X.
4. Edit either name and then select the check mark (✔) to save or the X to
cancel.
5. Select the X icon to close the Settings window.
Return to Navigation
EDIT PROFILE PICTURE
This process will affect the Profile Picture as seen through the My Cloud Home
mobile app and MyCloud.com web app.
To add or edit the Profile Picture for a My Cloud Home account through the
MyCloud.com web app, follow these steps:
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window.
2. If the Account tab is not already open, click on Account.
3. Under the PERSONAL SETTINGS section, your Profile Abbreviation or the
Profile Picture currently being used will display.
* A Profile Abbreviation of the My Cloud account name is used by default
until it is modified to an image.
4. Select the pencil icon that overlaps the Profile Abbreviation or Profile
Picture.
5. A file explorer window from the operating system will open. Navigate to the
image file that will be used as the new Profile Picture.
* Note: The image file must be less than 30KB in size.
6. Select the image file and click Open.
7. After making the selection, the file explorer window will close, and the new
image will be visible as the Profile Picture within the MyCloud.com web app
and the My Cloud Home mobile app.
8. Select the X icon to close the Settings window.
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CHANGE MY CLOUD ACCOUNT PASSWORD
Critical:
Changing the password for a My Cloud account will affect the login password for
the My Cloud Home mobile app, My Cloud Home desktop app, and the MyCloud.com web
app. This process is not the same as the Set Passcode feature in the My Cloud
Home mobile app.
To change the password for your My Cloud account, follow these steps:
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window.
2. If the Account tab is not open, click on Account under the PERSONAL SETTINGS
section
3. Under the PERSONAL SETTINGS section, My Cloud account information will
display. Select the Change Password option.
4. Under the Change Password section, enter the new password in the New field
and Confirm field. Then Select the Change Password button.
* *Note: If the two passwords do not match, the Change Password button will
not appear.
5. The My Cloud account password has been updated.
6. Select the X icon to close the Settings window.
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MANAGING SERVICES
Quick Navigation
Social and Cloud Import Plex Media Server IFTTT
Extra services are made available for My Cloud Home devices. To access these
services, use the My Cloud Home mobile app or MyCloud.com web app.
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Services option. This will open the Services
menu.
2. Select the ENABLE button next to the service you want to install. This will
begin the installation process for this service. Follow the on-screen
prompts to continue.
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SOCIAL AND CLOUD IMPORT
Seamlessly synchronize files from your public cloud accounts, like Dropbox™ and
Google Drive to your My Cloud Home device. This continuous, one-way sync helps
you centralize your digital life and keep precious memories secure. You can also
save your Facebook uploads and albums to your My Cloud Home device. Access all
your files from anywhere using your My Cloud Home mobile, web and desktop
applications.
To install and configure Social and Cloud Import on a personal computer, follow
these steps:
1. Access mycloud.com/hello.
2. Sign in to your My Cloud account.
3. On the left menu, Click the Services option.
4. Click the Enable button on the Social and Cloud Import service.
5. Read the Terms and Conditions and click "I Agree".
6. The Enable button will change to say Enabling..., wait until it changes
again to say Configure.
7. Click the Configure icon. This will redirect to the Cloud Sync page.
8. Click the slider button to the right of the corresponding service to
synchronize. This will redirect you to the login page for the service you
have chosen.
9. After you login to the service you have chosen Click Allow to continue.
10. Once the sync has completed, under the Files section of your My Cloud
account, a folder will appear with the name of the service selected, such
as Dropbox, Google Drive or OneDrive.
* This folder will contain a copy of the files and folders from the
selected service.
For more detailed instructions on setting up the Social and Cloud Import visit
this link: Answer ID 18946 My Cloud Home - Social and Cloud Import Services
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PLEX MEDIA SERVER
Plex Media Server organizes all of your photos, videos, music, movies and TV
shows, and gives you instant access to them anytime, anywhere. With the free
Plex Media Server software on your My Cloud Home device, you can enjoy all of
your personal media on all of your devices, and easily share them with friends
and family. Want more? With our premium Plex Pass and Plex DVR, record
over-the-air TV right to your My Cloud Home device to view on any Plex-enabled
device. Set your media free!
To setup the Plex Media Server, follow the instructions in the following
document:
Answer ID 18937 How to Enable and Configure Plex Service on My Cloud Home
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IFTTT
My Cloud Home is starting support of IFTTT. The setup for this service differs
from other services, be sure to follow these instructions of setup,
configuration, and information: Answer ID 19534 How To Enable and Configure
IFTTT Service on My Cloud Home
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MANAGING STORAGE
--------------------------------------------------------------------------------
Critical:
The instructions in the article below are designed to help repartition and
format a hard drive. This process is Data Destructive and cannot be undone. Once
the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!
--------------------------------------------------------------------------------
* My Cloud Home does not support any special disk configurations.
* My Cloud Home Duo supports the following disk configurations for data
storage:
Supported Storage Mode 1 Disk 2 Disks Max Capacity (JBOD) Yes Yes Mirror (RAID
1) No Yes (Default Setup)
Disk Errors: If you receive an email from the My Cloud Team or your mobile
device displays a message stating "Disk errors were detected on your disk" this
means that one of the drives in your My Cloud Home Duo may need to be replaced.
Use the following steps for the replacement process.
* The error message will indicate which drive is the problem, Disk1 or Disk2.
* Use the following section Warranty Replacement - Replacing a Drive to remove
the drive in question.
* The drives are numbered. After removing the top lid, the enclosure has a
number embossed into the ledge. When looking at the unit from the front of
the device, Disk 1 is on the left and Disk 2 is on the right.
* Use the instructions from Answer ID 8 noted in our FAQ for the Warranty
Replacement process.
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REPLACING A DRIVE
My Cloud Home is not a user serviceable device. No drives can be added or
removed from the device. If it is faulty, it must be returned to WD as a
complete unit.
My Cloud Home Duo is a user serviceable device for Warranty Replacement purposes
only - you have the option to replace the drives in the device with a
replacement from WD. If the entire device is faulty, it can be returned to WD as
a complete unit. The unit must be powered off when removing a drive for Warranty
Replacement. My Cloud Home Duo does not support hotswap capability.
Removing
If your My Cloud Home Duo still contains the drive you want to replace, you must
first remove it before you can insert the new one.
1. As is illustrated above, reveal the hard drives by opening the top lid from
the rear edge with the included drive access tool.
2. Each hard drive is latched in place by an attached tray and the tray has a
plastic latch on one end.
* Gently press down on the plastic latch with your index finger so that it
unlatches from the metal frame of the device.
* While gently pressing down on the plastic latch, grab the plastic tray
with your fingertips and gently pull. The tray and hard drive should
easily lift up or slide out.
3. Once the hard drive and tray combination are completely removed from the
unit, remove the plastic tray from the hard drive.
* The tray is attached to the hard drive with four pins.
* As is illustrated above, gently flex the tray so that the pins come out
of the sides of the hard drive. Remove and save the tray. Do not return a
hard drive to WD with the tray. The tray will not be returned to you.
Adding
Before adding a hard drive to your My Cloud Home Duo, make sure there is no hard
drive in the slot where it will be installed. If you need to first remove a hard
drive, follow the instructions above.
1. Attach to your hard drive the plastic tray that was included and designed
for the My Cloud Home Duo.
* This plastic hard drive tray fits on the underside or circuit board side
of the hard drive.
* The end of the tray that is closed and has the latch must be on the side
of the hard drive with the narrow serial number barcode label.
* As is illustrated above, gently flex the plastic tray so that the tiny
pins on the insides of the tray go into the four holes on the sides of
the hard drive. Make sure the pins remain firmly connected to the tray.
2. Once the tray is attached, slide the drive into the My Cloud Home Duo.
* Orientation Note: The tray should slide in easily. Do not force it. The
side of the hard drive with the SATA connector and power connector, must
point down into the unit. The side of the hard drive with the small
serial number barcode label must face up. The latch must be on the side
of the tray that is closest to the rear panel of the unit.
* The drive is completely inserted once the plastic latch connects or
latches into the metal chassis of the unit.
3. Re-attach the top cover of the My Cloud Home Duo.
* Note that one end has curved hinges that go in first - then press down on
the other side of the lid until it is flush with the top of the My Cloud
Home Duo unit.
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FAQ
All WD Knowledge Base references listed below can be viewed at:
https://support.wdc.com/knowledgebase/. Enter the below listed Answer ID in the
search field. You can also Click on the Answer ID listed below for a direct
link.
How to get a Warranty Replacement to replace a defective product, or obtain a
power supply or USB cable for a WD product
Answer ID 8 | This answer explains how to create a Warranty Replacement to
replace a defective product with Western Digital, or obtain a power supply or
interface cable for a WD product.
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REGULATORY COMPLIANCE
FCC Class B Information
Operation of this device is subject to the following conditions:
* This device may not cause harmful interference.
* This device must accept any interference received, including interference
that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio or television reception. However, there is
no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, you are encouraged
to try to correct the interference by one or more of the following measures:
* Reorient or relocate the receiving antenna.
* Increase the separation between the equipment and the receiver.
* Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
* Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void your
authority to operate this device.
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du
Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL
60950-1: Sûreté d'équipement de technologie de l'information.
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable
Council Directives of the European Union, including the EMC Directive
(2014/30/EU), the Low Voltage Directive (2014/35/EU), ErP Directive
(2009/125/EC), and RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in
accordance with the applicable directives has been made and is on file at
Western Digital Europe.
Power Mode
My Cloud Home devices act as a small scale server. As such, they do not support
standby mode. The off-mode power consumption is < 0.5 watts when the unit is
turned off.
ENVIRONMENTAL COMPLIANCE (CHINA)
WARRANTY INFORMATION
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can
be answered through our knowledge base or e-mail support service at
https://support.wdc.com. If the answer is not available or, if you prefer,
please contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer
from whom you originally purchased the Product. If you are unable to contact the
dealer from whom you originally purchased the Product, please visit our product
support Web site at https://support.wdc.com for information on how to obtain
service or a Warranty Replacement. If it is determined that the Product may be
defective, you will be given a Warranty Replacement number and instructions for
Product return. An unauthorized return (i.e., one for which a Warranty
Replacement number has not been issued) will be returned to you at your expense.
Authorized returns must be shipped in an approved shipping container, prepaid
and insured, to the address provided with your Warranty Replacement number. If
following receipt of a qualifying claim under this warranty, WD or the dealer
from whom you originally purchased the Product determines that your claim is
valid, WD or such dealer shall, at its discretion, either repair or replace the
Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to
other rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration
(serial number required) via https://support.wdc.com.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specification therefor. The term of your limited warranty depends on the
country in which your Product was purchased. The term of your limited warranty
is for 2 years in the North, South and Central America region, 2 years in the
Europe, the Middle East and Africa region, and 2 years in the Asia Pacific
region, unless otherwise required by law. The term of your limited warranty
period shall commence on the purchase date appearing on your purchase receipt.
WD may at its discretion make extended warranties available for purchase. WD
shall have no liability for any Product returned if WD determines that the
Product was stolen from WD or that the asserted defect a) is not present, b)
cannot reasonably be rectified because of damage occurring before WD receives
the Product, or c) is attributable to misuse, improper installation, alteration
(including removing or obliterating labels and opening or removing external
enclosures, including the mounting frame, unless the product is on the list of
limited user-serviceable products and the specific alteration is within the
scope of the applicable instructions, as found at http://support.wd.com),
accident or mishandling while in the possession of someone other than WD.
Subject to the limitations specified above, your sole and exclusive warranty
shall be, during the period of warranty specified above and at WD’s option, the
repair or replacement of the Product with an equivalent or better Product. The
foregoing warranty of WD shall extend to repaired or replaced Products for the
balance of the applicable period of the original warranty or ninety (90) days
from the date of shipment of a repaired or replaced Product, whichever is
longer. The foregoing limited warranty is WD's sole warranty and is applicable
only to products sold as new. The remedies provided herein are in lieu of a) any
and all other remedies and warranties, whether expressed, implied or statutory,
including but not limited to, any implied warranty of merchantability or fitness
for a particular purpose, and b) any and all obligations and liabilities of WD
for damages including, but not limited to accidental, consequential, or special
damages, or any financial loss, lost profits or expenses, or lost data arising
out of or in connection with the purchase, use, or performance of the Product,
even if WD has been advised of the possibility of such damages. In the United
States, some states do not allow exclusion or limitations of incidental or
consequential damages, so the limitations above may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the
Australian Competition and Consumer Act or the New Zealand Consumer Guarantees
Act.
This warranty identifies WD’s preferred approach to resolving warranty claims
which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited
to those contained in the Sale of Goods Act, are made with respect to the
Product. If you purchased your Product in New Zealand for the purposes of a
business, you acknowledge and agree that the New Zealand Consumer Guarantees Act
does not apply. In Australia, our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if
goods fail to be of acceptable quality and the failure does not amount to a
major failure. What constitutes a major failure is set out in the Australian
Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can
be answered through our knowledge base or e-mail support service at
https://support.wdc.com. If the answer is not available or, if you prefer,
please contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer
from whom you originally purchased the Product. If you are unable to contact the
dealer from whom you originally purchased the Product, please visit our product
support Web site at https://support.wdc.com for information on how to obtain
service or a Warranty Replacement. If it is determined that the Product may be
defective, you will be given a Warranty Replacement number and instructions for
Product return. An unauthorized return (i.e., one for which an Warranty
Replacement number has not been issued) will be returned to you at your expense.
Authorized returns must be shipped in an approved shipping container, prepaid
and insured, to the address provided with your Warranty Replacement number. If
following receipt of a qualifying claim under this warranty, WD or the dealer
from whom you originally purchased the Product determines that your claim is
valid, WD or such dealer shall, at its discretion, either repair or replace the
Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to
other rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration
(serial number required) via http://support.wd.com.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specifications. The term of your warranty is 2 years in Australia and
New Zealand, unless otherwise required by law. The term of your warranty period
shall commence on the purchase date appearing on your purchase receipt from an
authorized distributor or authorized reseller. Proof of purchase shall be
required to be eligible for this warranty and to establish the commencement date
of this warranty. Warranty service will not be provided unless the Product is
returned to an authorized distributor, authorized reseller or regional WD return
center where the Product was first shipped by WD. WD may at its discretion make
extended warranties available for purchase. WD shall have no liability for any
Product returned if WD determines that the Product was (i) not purchased from an
authorized distributor or authorized reseller, (ii) not used in accordance with
WD specifications and instructions, (iii) not used for its intended function, or
(iv) stolen from WD, or that the asserted defect a) is not present, b) cannot
reasonably be rectified because of damage occurring before WD receives the
Product, or c) is attributable to misuse, improper installation, alteration
(including removing or obliterating labels and opening or removing external
enclosures, including the mounting frame, unless the product is on the list of
limited user-serviceable products and the specific alteration is within the
scope of the applicable instructions, as found at http://support.wd.com,
accident or mishandling while in possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A)
EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT,
COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES
CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU
SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA
HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON
THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND
TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal,
domestic or household use or consumption, provided it is fair and reasonable to
do so, WD limits its liability to replacement of the Product or supply of
equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of
the applicable period of the original warranty or ninety (90) days from the date
of shipment of a repaired or replaced Product, whichever is longer. This
warranty is WD’s sole manufacturer’s warranty and is applicable only to Products
sold as new.
GNU GENERAL PUBLIC LICENSE ("GPL")
Firmware incorporated into this product may include third party copyrighted
software licensed under the GPL or Lesser General Public License (“LGPL”)
(collectively, “GPL Software”) and not Western Digital’s End User License
Agreement. In accordance with the GPL, if applicable: 1) the source code for the
GPL Software may be downloaded at no charge from https://support.wdc.com or
obtained on CD for a nominal charge from https://support.wdc.com or by calling
Customer Support within three years of the date of purchase; 2) you may re-use,
redistribute, and modify the GPL Software; 3) with respect solely to the GPL
Software, no warranty is provided, to the extent permitted by applicable law;
and 4) a copy of the GPL is included herewith, may be obtained at
http://www.gnu.org, and may also be found at https://support.wdc.com.
Modification of or tampering with the Software, including but not limited to any
Open Source Software, is solely at your own risk. Western Digital is not
responsible for any such modification or tampering. Western Digital will not
support any product in which you have or have attempted to modify the Software
supplied by Western Digital.
THIRD PARTY NOTICES
MPEG-4 Visual - MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR
THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN
COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING
MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND
NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY
MPEG LA TO PROVIDE MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR
ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL,
INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC.
SEE HTTP://WWW.MPEGLA.COM.
H.264 AVC - MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL
USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii)
DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY
AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO
LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Return to Top
DESKTOP AND MOBILE APP OPERATING SYSTEM COMPATIBILITY
The My Cloud Home desktop app is compatible with the following versions of the
Windows and macOS operating systems. The My Cloud Home mobile app is compatible
with the following versions of the iOS and Android operating systems.
Windows® macOS® / OS X® iOS® Android™ Windows 7 OS X Mavericks - 10.9 iOS 9
KitKat - 4.4 Windows 8.x OS X Yosemite - 10.10 iOS 10 Lollipop - 5.x Windows 10
OS X El Capitan - 10.11 Marshmallow - 6.0 macOS Sierra - 10.12 Nougat - 7.x
When My Cloud Home devices are accessed from a personal computer system via the
My Cloud Home desktop app, a 64-bit operating system is required. Compatibility
can vary, depending on hardware configuration and operating system. For highest
performance and reliability, always install the latest updates.
WEB BROWSER COMPATIBILITY
The My Cloud Home device can be accessed with an Internet browser. Using the
most current, stable combinations of operating system and web browser will
provide the best results. At a minimum, use one of the following browser
versions applicable to your operating system:
* Google Chrome™ 50 or later on supported Windows, macOS, Android or iOS
operating systems
* Internet Explorer® 11 (11.0.9600.17843) or later on supported Windows® 7,
Windows® 8.1 or Windows® 10 operating systems
* Microsoft® Edge (20.10514) or later on the Windows 10 operating system
* Safari® 9.0 or later on supported OS X and macOS operating systems
* Firefox® 45 or later on supported Windows, macOS, Android or iOS operating
systems
* Samsung® Default Browser 1.5 or later on Galaxy S4 to Galaxy S7 devices using
Android KitKat 4.4 or later
INTERNET CONNECTIVITY
* My Cloud Home devices must be connected to the Internet. They should be
connected to an available router through the included Ethernet connection.
(This is not a Wi-Fi® device.) Gigabit capability for the router or switch is
recommended to maximize performance. The router requires a Broadband (WAN)
Internet connection with an Internet Service Provider (ISP) for initial
setup, software downloads and for accessing the device.
Return to Top
Details
Answer ID 15417 Published 08/20/2018 02:11 AM Updated 06/12/2023 04:11 PM
RELATED ANSWERS
* My Cloud Home: Web App Online User Guide for Information, Configuration, and
Solutions
* WD Security Online User Guide and Solutions
* How to Enable Local Network Access to Data on My Cloud Home Using the
Dashboard with Cloud Services
* Online User Guide and Solutions for ibi
* Western Digital Online User Guide and Solutions Dashboard
PLEASE RATE THE HELPFULNESS OF THIS ANSWER
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