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UNDERSTANDING YOUR BILL: TAXES, FEES AND CHARGES
Showing Content for ALL ZIP Codes Edit
Obtenga aquí en español.
Total taxes, fees and charges appear on your billing statement under the Summary
section on the first page of your bill. Additional billing information,
including which Spectrum services are associated with the taxes, fees and
charges, can be found on the second page of your statement. Below are
explanations of what those charges mean.
STILL CONFUSED ABOUT YOUR BILL?
Get more info about:
* How to read your bill, past due balances and disputing a charge.
* View your monthly statement online.
* Enroll in Auto Pay.
If you're a Spectrum Mobile customer, learn more about understanding your mobile
bill or get answers to frequently asked billing questions.
ki-info-circle-f Icon
Special Note Regarding Phone Taxes: Government agencies have found phone bills
to be an effective way to assess and collect taxes because most people receive
one. Those taxes may subsidize various services at the federal, state and local
levels (e.g., emergency services, telecommunications services for schools,
libraries, health care facilities, etc.). Charter and other companies offering
phone service collect the required taxes as part of the total phone bill and
send the appropriate amounts back to the taxing agency.
To look up terms of service, price and tariff information, please go to Terms of
Service Information.
FEES/SURCHARGES (IF CHARGED)
Broadcast TV Surcharge
Federal law allows local U.S. broadcast television stations (i.e. affiliates of
networks such as CBS, NBC, ABC, Fox, etc.) to negotiate with cable and satellite
providers in order to obtain "consent" to carry their broadcast signals (Cable
Television Consumer Protection and Competition Act of 1992).
Learn more about the broadcast TV surcharge.
Business License Fee
This is a fee or tax assessed on Charter for doing business in your state or
locality.
California Advanced Services Fund (California only)
This fee subsidizes the cost of providing broadband Internet service by
telephone companies in rural, high cost areas in California.
California High Cost Fund-A (California only)
This fee subsidizes telephone service for specific, rural, high cost areas in
California.
California High Cost Fund B (California only)
This fee subsidizes telephone service in other rural, high cost areas in
California.
CA Relay Service and Communications Devices Fund (California only)
This fee supports telecommunications relay services and necessary communications
equipment for the speech and hearing impaired in California.
California Teleconnect Fund (California only)
This fee supports discounts on selected telecommunications services to
qualifying schools, libraries, government-owned and operated hospitals and
health clinics, and community-based organizations in California.
E911 Charge (9-1-1 fee)
This is a charge imposed by local government to help the cost of 911 service.
The customer's local government determines whether to provide a 911 system.
Costs associated with the 911 systems are collected by the phone company through
the monthly telephone bill and then paid to the provider of that service.
E911 Equalization Surcharge (9-1-1 equalization fee, Texas only)
A fee used to provide financial support for regions where the 911 fee doesn't
fully offset the cost of 911 service. The fee is imposed on each customer
receiving intrastate long-distance service.
Federal Communications Commission (FCC) Fee
This is a fee that Charter must pay to the Federal Communications Commission
(FCC) to cover the cost of the FCC's regulation of Spectrum cable service.
Federal Universal Service Fund (USF) Fee
The FCC created the USF. This fee helps to make phone service affordable and
available to all Americans, including consumers with low incomes, those living
in areas where the costs of providing telephone service is high, public and
non-profit schools and libraries serving low income communities, and rural
health care providers. Congress mandated that all telephone companies providing
interstate service contribute to the Universal Service Fund. A carrier may
choose to include this contribution on their customer's monthly telephone bill.
Franchise Fee
A franchise fee is a fee collected by Charter on behalf of your local government
and municipality. This fee is paid directly to the local government to use the
public rights of way when providing cable service. The fee is a percentage of
the revenues received from providing cable services, generally 5% in most areas,
but can be slightly higher in some areas. According to federal law, cable
operators may pass the entire amount of the franchise fee to their customers and
itemize the fees on the customer's monthly bills. Each year Charter reviews the
franchise fees recovered from customers to ensure the franchise fees collected
are correct. The amount of the franchise fee itemized on your bill varies based
on where you live, the level of service you subscribe to, and how many PPV/VOD
movies and events ordered in a given month.
Late Payment Fee
A late fee is assessed to accounts having an unpaid balance from prior billing
period. One late fee is assessed per account, per each month that a past due,
unpaid balance exists. The amount of the fee will vary based on your state.
Line Access
Monthly charge per-line to cover part of the company cost to provide the local
network that supports customer's ability to make and receive interstate and
international calls.
Police and Fire Protection Fee (Wisconsin only)
This fee supports the cost of police and fire protection services.
Public Education and Government Channels (PEG) Fee
Cities and municipalities impose a Public Education and Government Channels
(PEG) fee that is collected by Charter in a similar manner as a franchise fee.
This fee is used to support the city or municipalities PEG access channels. All
monies collected by Charter are passed through to the local municipality and no
portion is kept by Charter.
Public access channels are available for use by the general public. They are
usually administered either by the cable operator or by a third party designated
by the franchising authority.
Educational access channels are used by educational institutions for educational
programming. Time on these channels is typically allocated by either the
franchising authority or the cable operator among local schools, colleges and
universities.
Governmental access channels are used for programming by organs of local
government. In most jurisdictions, the franchising authority directly controls
these channels.
The monies collected by this fee are used in support of these channels including
equipment, training, airtime, etc.
Public Utilities Commission (PUC), Public Service Commission (PSC) or Utility
Gross Receipts Fee
The Public Utilities Commission (PUC) or Public Service Commission (PSC) is a
state regulatory agency whose responsibilities include oversight of the
telecommunications industry for their area. This fee supports the operations of
the PUC or PSC. It is assessed upon Charter and passed through to Spectrum
customers on a pro rata basis.
Regulatory Cost Fee
This fee recovers federal government charges to support the FCC's operations and
charges to support the telephone number system and telephone number portability.
Returned Check Fee
A returned check fee is assessed when a payment made to Charter wasn't honored
by the financial institution on which the instrument was drawn. Returned check
fees may be assessed on checks, electronic funds transactions or debit and
credit cards.
A returned check fee of up to $25 will be assessed for any returned payment.
Additional charges may apply if further collection activity is required.
Secure Connection Fee
Charter devotes considerable resources to the development and implementation of
measures designed to ensure that the connection between a Spectrum receiver (or
any other authorized device) and the Spectrum network is secure and that
subscribers receive through the connection all of the services they are lawfully
authorized to receive.
State Access Restructure Fund (Michigan only)
This fee was established to provide temporary assistance to rural local exchange
carriers due to revenue loss associated with mandated lower intrastate access
rates.
State Regulatory Fee
The Public Utilities Commission (PUC) or Public Service Commission (PSC) is a
state regulatory agency whose responsibilities include oversight of the
telecommunications industry for their area. This fee supports the operations of
the PUC or PSC. It's assessed upon Charter and passed through to Spectrum
customers on a pro rata basis.
State Telecommunications Relay Service Charge
This charge provides for a telecommunications relay service, providing full
telephone accessibility to people who are hearing impaired or speech disabled.
This service is available 24 hours a day, 365 days a year. Some states require
that all telecommunications providers operating within their borders contribute
to the funding of this program. Whether this charge is recovered directly from
customers or paid by the telecommunications provider varies from state to state.
State Universal Service Fund
As with the Federal Universal Service Fund, this fee is used to subsidize and
ensure affordable local telephone service to certain telephone customers within
the state of the consumer. Not all states charge this fee.
Telecommunications Access Fund (TAM, Minnesota only)
This charge is to establish and administer a program to distribute
communications devices to eligible communication-impaired persons and to create
and maintain a message relay service.
Telecommunications Infrastructure Maintenance Fee (Illinois only)
This fee supports the cost of providing and maintaining utility rights of way in
Illinois.
Telephone Assistance Plan (TAP, Minnesota only)
This fee supports affordable telephone service for low income consumers.
Telephone Right-of-Way Fee (municipal right-of-way fee)
A fee used to compensate municipalities for the use of their street
rights-of-way for Charter facilities.
TAXES
County Sales Tax
The county imposes this sales tax. It's the same sales tax charged on ordinary
consumer items. The percentage of tax charged varies from county to county and
depends on the county in which the customer lives.
Federal Excise Tax (FET)
Federal tax assessed on basic local service that's billed separately from long
distance service.
Gross Receipts Tax
A gross receipts tax is similar to a sales tax, but it's levied on the goods or
services sold and in some cases, passed on to the consumer. This tax is only
applicable in certain communities.
Local Gross Receipts Tax
A gross receipts tax applied to all phone dial-tone charges. This tax in the
City of Grants Pass, Oregon, is 7% applied to each phone line charge on
accounts.
Local Sales Tax
This sales tax is imposed by the local jurisdiction, such as a city. It's the
same sales tax charged on ordinary consumer items. The percentage of tax charged
varies from jurisdiction to jurisdiction and depends on the jurisdiction in
which the customer lives.
State Sales Tax
The state government imposes this sales tax. It's the same sales tax charged on
ordinary consumer items. The percentage of tax charged varies by state and
depends on the state in which the customer lives.
ADDITIONAL MESSAGES
Complaint Procedures
If you disagree with your charges, you have 60 days from the billing date to
register a complaint. During the dispute period, we won't terminate service
provided you pay the undisputed portion of your bill.
Franchise Fees
Cable companies, such as Charter, are authorized by federal law to recover all
franchise fees paid to local governments by itemizing a franchise fee on
customers' monthly bill. When necessary, the franchise fee collected from
customers may be adjusted to match the amount of franchise fees remitted to your
community. Your bill this month reflects such an adjustment.
Insufficient Funds Payment Policy
Charter may charge an insufficient funds processing fee for all returned checks
and bankcard charge-backs. If your check, bankcard (debit or credit) charge, or
other instrument or electronic transfer transaction used to pay us is
dishonored, refused or returned for any reason, we may electronically debit your
account for the payment, plus an insufficient funds processing fee as set forth
in your terms of service or on your Video Services rate card (up to the amount
allowable by law and any applicable sales tax). Your bank account may be debited
as early as the same day payment is dishonored, refused or returned. If your
bank account is not debited, the returned check amount (plus fee) must be
replaced by cash, cashier's check or money order.
Interactive Guide Services
Provides access to the electronic program guide - to receive program
information, perform efficient channel surfing, use parental controls and access
to order Pay-Per-View & On Demand (where available).
Past Due Fee / Late Fee Reminder
A late fee will be assessed for past due charges for service. The amount of the
fee will vary based on your state.
Statements with Zero or Credit Balances
Customers with a zero or credit balance on their bill won't receive a paper
statement.
Tax and Fees
This statement reflects the current taxes and fees for your area (including
sales, excise, user taxes, etc.). These taxes and fees may change without
notice. Visit Terms and Conditions for more information.
Terms & Conditions
Charter's detailed standard terms and conditions for service are located at
Terms and Conditions.
Timely Payment
If your payment isn't received by the next billing statement, your account is
subject to interruption of service. Spectrum equipment may be rendered
non-functional prior to termination. You may be subject to a change of service
charge to reinstate your digital channels and Internet service when function is
restored.
Video Closed Captioning Issues
For closed captioning concerns, call (833) 267-6094 or email
PriorityEscalationTeam@chartercom.com. Send written complaints via US Mail to:
Executive Escalation Manager
2 Digital Place
Simpsonville, SC 29681
Video On Demand (VOD) and Pay-Per-View (PPV)
To order, your account must be current. To prevent unauthorized use of these
services in your household, you're responsible for setting up a PIN number,
parental control and/or rating preference. We won't issue a credit for the
following: 1) unauthorized use, 2) ordering a PPV event or movie which you're
not present to view, 3) failure to report a reception problem that occurs during
the ordered movie or event, or 4) failure to report non-delivery of an ordered
movie or event.
Voice Fees and Charges
These include charges to recover or defray government fees imposed on Charter,
and certain other costs related to our Voice (Phone) service, including a
Federal Universal Service Charge and, if applicable, a State Universal Service
Charge to recover amounts Charter must pay to support affordable phone service,
and may include a state Telecommunications Relay Service Fee to support relay
services for hearing and speech impaired customers. Please note that these
charges aren't taxes and are subject to change.
Obtenga aquí en español.
Total taxes, fees and charges appear on your billing statement under the Summary
section on the first page of your bill. Additional billing information,
including which Spectrum services are associated with the taxes, fees and
charges, can be found on the second page of your statement. Below are
explanations of what those charges mean.
STILL CONFUSED ABOUT YOUR BILL?
Get more info about:
* How to read your bill, past due balances and disputing a charge.
* View your monthly statement online.
* Enroll in Auto Pay.
If you're a Spectrum Mobile customer, learn more about understanding your mobile
bill or get answers to frequently asked billing questions.
ki-info-circle-f Icon
Special Note Regarding Phone Taxes: Government agencies have found phone bills
to be an effective way to assess and collect taxes because most people receive
one. Those taxes may subsidize various services at the federal, state and local
levels (e.g., emergency services, telecommunications services for schools,
libraries, health care facilities, etc.). Charter and other companies offering
phone service collect the required taxes as part of the total phone bill and
send the appropriate amounts back to the taxing agency.
To look up terms of service, price and tariff information, please go to Terms of
Service Information.
Fees/Surcharges (if charged)
FEES/SURCHARGES (IF CHARGED)
Broadcast TV Surcharge
Federal law allows local U.S. broadcast television stations (i.e. affiliates of
networks such as CBS, NBC, ABC, Fox, etc.) to negotiate with cable and satellite
providers in order to obtain "consent" to carry their broadcast signals (Cable
Television Consumer Protection and Competition Act of 1992).
Learn more about the broadcast TV surcharge.
Business License Fee
This is a fee or tax assessed on Charter for doing business in your state or
locality.
California Advanced Services Fund (California only)
This fee subsidizes the cost of providing broadband Internet service by
telephone companies in rural, high cost areas in California.
California High Cost Fund-A (California only)
This fee subsidizes telephone service for specific, rural, high cost areas in
California.
California High Cost Fund B (California only)
This fee subsidizes telephone service in other rural, high cost areas in
California.
CA Relay Service and Communications Devices Fund (California only)
This fee supports telecommunications relay services and necessary communications
equipment for the speech and hearing impaired in California.
California Teleconnect Fund (California only)
This fee supports discounts on selected telecommunications services to
qualifying schools, libraries, government-owned and operated hospitals and
health clinics, and community-based organizations in California.
E911 Charge (9-1-1 fee)
This is a charge imposed by local government to help the cost of 911 service.
The customer's local government determines whether to provide a 911 system.
Costs associated with the 911 systems are collected by the phone company through
the monthly telephone bill and then paid to the provider of that service.
E911 Equalization Surcharge (9-1-1 equalization fee, Texas only)
A fee used to provide financial support for regions where the 911 fee doesn't
fully offset the cost of 911 service. The fee is imposed on each customer
receiving intrastate long-distance service.
Federal Communications Commission (FCC) Fee
This is a fee that Charter must pay to the Federal Communications Commission
(FCC) to cover the cost of the FCC's regulation of Spectrum cable service.
Federal Universal Service Fund (USF) Fee
The FCC created the USF. This fee helps to make phone service affordable and
available to all Americans, including consumers with low incomes, those living
in areas where the costs of providing telephone service is high, public and
non-profit schools and libraries serving low income communities, and rural
health care providers. Congress mandated that all telephone companies providing
interstate service contribute to the Universal Service Fund. A carrier may
choose to include this contribution on their customer's monthly telephone bill.
Franchise Fee
A franchise fee is a fee collected by Charter on behalf of your local government
and municipality. This fee is paid directly to the local government to use the
public rights of way when providing cable service. The fee is a percentage of
the revenues received from providing cable services, generally 5% in most areas,
but can be slightly higher in some areas. According to federal law, cable
operators may pass the entire amount of the franchise fee to their customers and
itemize the fees on the customer's monthly bills. Each year Charter reviews the
franchise fees recovered from customers to ensure the franchise fees collected
are correct. The amount of the franchise fee itemized on your bill varies based
on where you live, the level of service you subscribe to, and how many PPV/VOD
movies and events ordered in a given month.
Late Payment Fee
A late fee is assessed to accounts having an unpaid balance from prior billing
period. One late fee is assessed per account, per each month that a past due,
unpaid balance exists. The amount of the fee will vary based on your state.
Line Access
Monthly charge per-line to cover part of the company cost to provide the local
network that supports customer's ability to make and receive interstate and
international calls.
Police and Fire Protection Fee (Wisconsin only)
This fee supports the cost of police and fire protection services.
Public Education and Government Channels (PEG) Fee
Cities and municipalities impose a Public Education and Government Channels
(PEG) fee that is collected by Charter in a similar manner as a franchise fee.
This fee is used to support the city or municipalities PEG access channels. All
monies collected by Charter are passed through to the local municipality and no
portion is kept by Charter.
Public access channels are available for use by the general public. They are
usually administered either by the cable operator or by a third party designated
by the franchising authority.
Educational access channels are used by educational institutions for educational
programming. Time on these channels is typically allocated by either the
franchising authority or the cable operator among local schools, colleges and
universities.
Governmental access channels are used for programming by organs of local
government. In most jurisdictions, the franchising authority directly controls
these channels.
The monies collected by this fee are used in support of these channels including
equipment, training, airtime, etc.
Public Utilities Commission (PUC), Public Service Commission (PSC) or Utility
Gross Receipts Fee
The Public Utilities Commission (PUC) or Public Service Commission (PSC) is a
state regulatory agency whose responsibilities include oversight of the
telecommunications industry for their area. This fee supports the operations of
the PUC or PSC. It is assessed upon Charter and passed through to Spectrum
customers on a pro rata basis.
Regulatory Cost Fee
This fee recovers federal government charges to support the FCC's operations and
charges to support the telephone number system and telephone number portability.
Returned Check Fee
A returned check fee is assessed when a payment made to Charter wasn't honored
by the financial institution on which the instrument was drawn. Returned check
fees may be assessed on checks, electronic funds transactions or debit and
credit cards.
A returned check fee of up to $25 will be assessed for any returned payment.
Additional charges may apply if further collection activity is required.
Secure Connection Fee
Charter devotes considerable resources to the development and implementation of
measures designed to ensure that the connection between a Spectrum receiver (or
any other authorized device) and the Spectrum network is secure and that
subscribers receive through the connection all of the services they are lawfully
authorized to receive.
State Access Restructure Fund (Michigan only)
This fee was established to provide temporary assistance to rural local exchange
carriers due to revenue loss associated with mandated lower intrastate access
rates.
State Regulatory Fee
The Public Utilities Commission (PUC) or Public Service Commission (PSC) is a
state regulatory agency whose responsibilities include oversight of the
telecommunications industry for their area. This fee supports the operations of
the PUC or PSC. It's assessed upon Charter and passed through to Spectrum
customers on a pro rata basis.
State Telecommunications Relay Service Charge
This charge provides for a telecommunications relay service, providing full
telephone accessibility to people who are hearing impaired or speech disabled.
This service is available 24 hours a day, 365 days a year. Some states require
that all telecommunications providers operating within their borders contribute
to the funding of this program. Whether this charge is recovered directly from
customers or paid by the telecommunications provider varies from state to state.
State Universal Service Fund
As with the Federal Universal Service Fund, this fee is used to subsidize and
ensure affordable local telephone service to certain telephone customers within
the state of the consumer. Not all states charge this fee.
Telecommunications Access Fund (TAM, Minnesota only)
This charge is to establish and administer a program to distribute
communications devices to eligible communication-impaired persons and to create
and maintain a message relay service.
Telecommunications Infrastructure Maintenance Fee (Illinois only)
This fee supports the cost of providing and maintaining utility rights of way in
Illinois.
Telephone Assistance Plan (TAP, Minnesota only)
This fee supports affordable telephone service for low income consumers.
Telephone Right-of-Way Fee (municipal right-of-way fee)
A fee used to compensate municipalities for the use of their street
rights-of-way for Charter facilities.
Taxes
TAXES
County Sales Tax
The county imposes this sales tax. It's the same sales tax charged on ordinary
consumer items. The percentage of tax charged varies from county to county and
depends on the county in which the customer lives.
Federal Excise Tax (FET)
Federal tax assessed on basic local service that's billed separately from long
distance service.
Gross Receipts Tax
A gross receipts tax is similar to a sales tax, but it's levied on the goods or
services sold and in some cases, passed on to the consumer. This tax is only
applicable in certain communities.
Local Gross Receipts Tax
A gross receipts tax applied to all phone dial-tone charges. This tax in the
City of Grants Pass, Oregon, is 7% applied to each phone line charge on
accounts.
Local Sales Tax
This sales tax is imposed by the local jurisdiction, such as a city. It's the
same sales tax charged on ordinary consumer items. The percentage of tax charged
varies from jurisdiction to jurisdiction and depends on the jurisdiction in
which the customer lives.
State Sales Tax
The state government imposes this sales tax. It's the same sales tax charged on
ordinary consumer items. The percentage of tax charged varies by state and
depends on the state in which the customer lives.
Additional Messages
ADDITIONAL MESSAGES
Complaint Procedures
If you disagree with your charges, you have 60 days from the billing date to
register a complaint. During the dispute period, we won't terminate service
provided you pay the undisputed portion of your bill.
Franchise Fees
Cable companies, such as Charter, are authorized by federal law to recover all
franchise fees paid to local governments by itemizing a franchise fee on
customers' monthly bill. When necessary, the franchise fee collected from
customers may be adjusted to match the amount of franchise fees remitted to your
community. Your bill this month reflects such an adjustment.
Insufficient Funds Payment Policy
Charter may charge an insufficient funds processing fee for all returned checks
and bankcard charge-backs. If your check, bankcard (debit or credit) charge, or
other instrument or electronic transfer transaction used to pay us is
dishonored, refused or returned for any reason, we may electronically debit your
account for the payment, plus an insufficient funds processing fee as set forth
in your terms of service or on your Video Services rate card (up to the amount
allowable by law and any applicable sales tax). Your bank account may be debited
as early as the same day payment is dishonored, refused or returned. If your
bank account is not debited, the returned check amount (plus fee) must be
replaced by cash, cashier's check or money order.
Interactive Guide Services
Provides access to the electronic program guide - to receive program
information, perform efficient channel surfing, use parental controls and access
to order Pay-Per-View & On Demand (where available).
Past Due Fee / Late Fee Reminder
A late fee will be assessed for past due charges for service. The amount of the
fee will vary based on your state.
Statements with Zero or Credit Balances
Customers with a zero or credit balance on their bill won't receive a paper
statement.
Tax and Fees
This statement reflects the current taxes and fees for your area (including
sales, excise, user taxes, etc.). These taxes and fees may change without
notice. Visit Terms and Conditions for more information.
Terms & Conditions
Charter's detailed standard terms and conditions for service are located at
Terms and Conditions.
Timely Payment
If your payment isn't received by the next billing statement, your account is
subject to interruption of service. Spectrum equipment may be rendered
non-functional prior to termination. You may be subject to a change of service
charge to reinstate your digital channels and Internet service when function is
restored.
Video Closed Captioning Issues
For closed captioning concerns, call (833) 267-6094 or email
PriorityEscalationTeam@chartercom.com. Send written complaints via US Mail to:
Executive Escalation Manager
2 Digital Place
Simpsonville, SC 29681
Video On Demand (VOD) and Pay-Per-View (PPV)
To order, your account must be current. To prevent unauthorized use of these
services in your household, you're responsible for setting up a PIN number,
parental control and/or rating preference. We won't issue a credit for the
following: 1) unauthorized use, 2) ordering a PPV event or movie which you're
not present to view, 3) failure to report a reception problem that occurs during
the ordered movie or event, or 4) failure to report non-delivery of an ordered
movie or event.
Voice Fees and Charges
These include charges to recover or defray government fees imposed on Charter,
and certain other costs related to our Voice (Phone) service, including a
Federal Universal Service Charge and, if applicable, a State Universal Service
Charge to recover amounts Charter must pay to support affordable phone service,
and may include a state Telecommunications Relay Service Fee to support relay
services for hearing and speech impaired customers. Please note that these
charges aren't taxes and are subject to change.
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RELATED ARTICLES
* CUSTOMER REFERENCE AND RESOURCES
Learn about privacy and billing policies, fraud and misuse of information.
* UNDERSTANDING YOUR BILL
General Billing information and answers to frequently asked questions.
* CALIFORNIA LIFELINE PHONE CREDIT
Government assistance program brings California Lifeline Phone Credit to
eligible Spectrum households
* HOW TO PAY YOUR BILL - QUICK AND EASY
Learn how to pay your bill online, in person, by phone or through the mail in
a few easy steps.
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