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Important information for customers impacted by COVID-19
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Device Protection Open Enrollment.
July 15 - August 31, 2022
Not enrolled yet or have other devices you want to protect? Now through August
31, you can sign up for Protect Advantage even if you have had your device for
more than 30 days. Restrictions apply.
Enroll Now

REPAIR OR REPLACE


START, MANAGE, OR TRACK YOUR AT&T CLAIM.

Ready to get started with your claim?

Get Started

ELIGIBILITY AND ESTIMATE


WHAT’S MY ESTIMATED DEDUCTIBLE AND REPAIR ELIGIBILITY?

Find out now
Estimates are based on the chosen device and AT&T protection plan. How do I get
my exact deductible cost?

COMPREHENSIVE DEVICE COVERAGE


COVERAGE FOR WHEN LIFE HAPPENS.

With an AT&T device protection plan, you can be sure your device is covered for
loss, theft, damage and out-of-warranty malfunction which means you can get back
to doing what you love.


IS YOUR PHONE LOST OR STOLEN?

Being without your phone is stressful, but your AT&T device protection plan
covers you against lost or stolen devices.

Replace a lost or stolen device


IS YOUR PHONE SCREEN CRACKED?

Cracked screens can be particularly frustrating, but your AT&T device protection
plan has you covered.

Repair a cracked phone screen


NEED TO UPLOAD CLAIM DOCUMENTS?

Providing documentation helps prevent false claims being processed on your
account. If we’ve requested documentation for your claim, you can upload it
here.

Complete documentation

CLAIM STATUS

Track a claim as it moves through the process.

Start Tracking ▸

DEVICE PROTECTION & SUPPORT

Take advantage of AT&T ProTech support, the AT&T ProTech app, and more.

Enroll Now ▸

COVERAGE

View complete terms and conditions of coverage.

Download ▸


REPLACEMENT DEVICE1


SHIPPING SCHEDULE

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 6pm ET

Next day

SATURDAY

Before 3pm ET

Monday

SATURDAY - SUNDAY

After 3pm ET Saturday

Tuesday

Shipping fee

Included

Looking to track a shipment?

AT&T Protect Advantage customers may be eligible for same day delivery and setup
for eligible devices.
Learn more about the program

Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for
1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and
AT&T Protect Advantage for Business for 4 is underwritten by Continental
Casualty Company, a CNA company (CNA), and administered by Asurion Protection
Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection
Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion
Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be
shipped and, in most cases, delivered the next day. Deliveries to Alaska,
Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day
delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment,
which is previously opened, and/or used (which may be refurbished or
remanufactured, and may contain original or non-original replacement parts) of
the same model or other models of like kind and quality. See
att.com/certifiedrestored for details on these devices. Colors, features and
accessory compatibility are not guaranteed.

Terms of Use
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Asurion® is the property of Asurion, LLC. All rights reserved. Apple® and
iPhone® are registered trademarks of Apple Inc. All other trademarks, service
marks, and product brands that appear on this website are not owned by Asurion
and are the property of their respective owners. Asurion is not affiliated with,
sponsored by, or endorsed by Apple or any of the respective owners of the other
trademarks, service marks and/or product brands cited herein.
© Asurion 1992–2021. All Rights Reserved.




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understand how visitors use our website). For more information about the first-
and third-party cookies used on our website, please review our privacy policy.
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