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ONE PLATFORM TO UNDERSTAND
YOUR WARRANTY AND SERVICE SPEND

CHANGE THE WAY
YOU MAKE AFTERMARKET DECISIONS

INFORMED WARRANTY AND SERVICE DECISIONS
BASED ON DATA AND INSIGHTS

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 * Home
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 * Manufacturing
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 * Manufacturing Analytics Platform


AI- POWERED WARRANTY AND AFTERMARKET ANALYTICS

Weak spots in your aftermarket service organization can lead to accidents,
failures, product failures, or long machine downtimes. The ultimate outcomes are
poor customer experience, a decrease in top-line growth, and additional costs
that harm the bottom-line productivity. Manufacturers around the globe are
relying on data and advanced analytics to increase efficiency, drive innovation
and improve the overall performance of their aftermarket service processes.

Powered by Advanced Analytics and AI, Tavant’s Manufacturing Analytics Platform
(TMAP) delivers insights to build effective aftermarket processes to maximize
warranty and claim processing, eliminate downtimes, predict machine failures,
and improve parts and service forecasting.


TMAP MODULES


WARRANTY RESERVE ANALYTICS

Allocate optimized reserve dollars towards products and intelligently forecast
reserves



Warranty Reserve Analytics



 * Forecast warranty reserve
 * Eliminate manual/excel based calculations
 * Custom defined warranty reserve computation approach
 * What-if-simulation
 * Dashboards to provide insights on reserve accrual




SUSPECT CLAIM ANALYTICS

Leverage machine learning for flagging suspicious claims



Suspect Claim Analytics



 * Identify suspicious claims
 * Rank dealers
 * Intelligent warranty audit scheduling
 * Identify dealer training needs
 * Increase claim process automation




QUALITY AND RELIABILITY

Understand how quality changes over time



Quality and Reliability



 * Weibull & survival analysis
 * Pareto Analysis – 80:20 rule on defects and supplier parts
 * Defect rate analysis
 * Technician comments analysis
 * Part failure analysis
 * Machine failure cluster analysis




IOT ANALYTICS

Operationalize failure prediction and integrates with warranty, cases and work
orders



IoT Analytics



 * Predict machine/equipment failures in real time
 * Real time alerts and notifications
 * Estimate equipment remaining useful life
 * Monitor machines in real-time
 * Analyze IoT data in correlation with warranty, cases, and work orders
 * Integration with incident management applications.




WARRANTY ANALYTICS

Benefit from large number of standard KPIs and dashboards based on industry best
practices



Warranty Analytics



 * Interactive dashboards
 * Customer self-service BI
 * Warranty payout analysis
 * Claim cycle time analysis
 * Supplier recovery analysis
 * Dealer performance analysis


CODE PREDICTIONS

Use AI to predict QA codes from text for better quality and accuracy in
identifying issues



Code Predictions



 * Text analytics on data to predict defect, symptom, job, and DTC codes
 * Real time integration with transaction systems
 * Auto learning features
 * Integration with claim adjudication process




SERVICE CONTRACT ANALYTICS

Leverage analytics to price service contracts and determine profitability of
service contract plans



Service Contract Analytics



 * ML based pricing engine for dynamic pricing
 * Analytical dashboards to review contract polices
 * Portfolio & profitability analysis
 * Sales vs cost comparison




SERVICE PARTS MANAGEMENT

Forecasting parts and service demand accurately



Service Parts Management



 * Better forecasting of service
 * Better forecasting of spare parts
 * Early recommendation of part recalls




DEALER CERTIFICATION

Educate dealers in all facets of aftermarket service and sales



Dealer Certification



 * Interactive performance dashboards
 * Measure dealer performance
 * Dealer classification
 * Dealer incentives to improve business




INTELLIGENT SEARCH

Enable intent-based search for knowledge sharing



Intelligent Search



 * NLP-based search on internal documents, PDF manuals, technician comments,
   structured, unstructured,
 * 
 * images, videos, and audio data
 * Intent-based search
 * Integration with applications, mobile app




FIELD SERVICE ANALYTICS

Analytics to get maximum value from field operations



Field Service Analytics



 * Field service technician performance analysis
 * Work order analysis
 * Recommendation of spare parts and job codes
 * Knowledge base integration for trouble shooting and faster resolution of
   service task




WARRANTY CLUSTER/PEER AVERAGING ANALYSIS

Club similar claims for faster and accurate analysis and adjudication



Warranty Cluster/Peer Averaging Analysis



 * Statistical analysis of labor payout
 * Determine upper threshold for labor hours for similar failure and claims
 * Reduce revenue leaks caused by excess labor payout
 * Isolate outlier records for accurate calculations




TAVANT ADVANTAGE


AGILE

Quick setup without IT support and 24x7 availability


FLEXIBLE

Pay only for the modules required


REAL-TIME ALERTS

Get alerts anytime on any device


EASILY CONFIGURABLE

Plug-n-play visualization


SCALABLE

Add/remove users as needed


EASY TO UPGRADE

Customer managed analytics platform


ADVANCED ANALYTICS

Out of box reports, dashboards, advanced analytics algorithms


ACTIONABLE INSIGHTS

Prebuilt Actionable Insights & Continuous Intelligence

Tavant Warranty Systems – One for All

Customer : Michael Macrie, CIO – Land O' Lakes

Get Future-Ready
with Tavant Warranty

Download Brochure

Warranty 4.0 - Smarter and Faster Decisions with Connected Data

Download Casestudy

Mitsubishi Caterpillar Forklift Deploys Tavant Warranty

Read News

Client Speak

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"Tavant is not only an industry leader in innovation and system functionality,
but they take a personal approach to partnering and collaborating which ensures
that our needs as a customer are met."



Bob Roberts

Customer Solutions Leader
Thermo King

Tavant's understanding of the business domain, ability to deliver results and
willingness to go the extra mile has made them our preferred partner.



Mick Johnson

CEO
Doosan Information & Communications

Contact Us

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Get in Touch

Tavant

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Santa Clara CA 95054
United States

T: 866-9-TAVANT

T: 866-9-TAVANT

   INDUSTRIES

 * Fintech
 * Proptech
 * Banktech
 * Manufacturing
 * Agtech
 * Media
 * Gaming
 * Retail

   FINTECH PRODUCTS AND SERVICES

 * VΞLOX NXT
   * VΞLOX Digital Lending
   * Touchless Lending
   * Application Development
   * Intelligent Automation
   * Digital Software Factory
   * Encompass

   MANUFACTURING SOLUTIONS

 * Service Life-cycle Management
   * Warranty Management
   * Field Service Management
     
   * Manufacturing Analytics
   * Product Registration

   Solutions

 * AI and Analytics
 * Cloud
 * Digital
 * Microsoft
 * Mulesoft
 * Quality Engineering
 * Salesforce
 * Mobility Solutions

   Company

 * About Us
 * Diversity, Equity and Inclusion
 * Anti-Slavery & Human Trafficking
 * Awards
 * Blog
 * Careers
 * Contact Us
 * Insights
 * News
 * Partners
 * People
 * Request a Demo
 * Sitemap
 * Testimonials
 * Webinars
   

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