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Product Release: Take a peek inside the Kindness Lab! Check it out

Mindful
Platform
What's Mindful?
Scheduler
Get in queue on any digital asset.
Callback
Turn hold time into free time.
Handoff
Data-rich transitions for customers.
Feedback
Instant voice of customer insights.
How we work
Clients
Value CX? You're in good company.
Why Mindful
Learn about our roots and meet leadership.
Integrations
Browse our telephony and CS connections.
Security
The highest standards for our clients.
Solutions
Challenges
Agent Retention
Calmer calls and queues make happier agents.
Experience Drop-off
Offer a transition instead of a dead end.
High Cost-to-Resolution
Help customers solve simple problems.
Long Hold Times
Find alternatives to unreal hold time.
Industry
Government
The best in citizen engagement.
Retail & E-commerce
Inspire purchasing confidence.
Travel & Hospitality
More bookings, less complaints, great memories.
Use Cases
Acquisition
Increase conversions and customer growth.
Care and Support
Meaningful customer care every step of the way.
Retention & Growth
Reduce friction, decrease churn, increase LTV.
Resources
Learning
Mindful Blog
Learn the best CX with blogs, webinars, downloads and more.
Snackable CX Podcast
Fun, bite-sized hits on all things customer experience in under 10 minutes.
Webinars & Videos
Product announcements, case studies, solutions deep dives, and other webinars.
Case Studies
1-800-PACK-RAT
Rescued from unrelenting call volume.
CT Department of Labor
A one-week deployment eliminated 15k calls.
Featured Resources
Kind by Design: A Special Mindful Event
Read More

Contact Center Best Practices 

2023 Contact Center Trends Panel
Read More

Contact Center Best Practices 

The Science Behind How Long Customers Should Be On Hold
Read More
▶︎ Explainers Get a demo
▶︎ Explainers Get a demo
Toggle Menu


ADD KINDNESS TO YOUR TECH STACK.

Meet customers where they are, move them seamlessly across channels, and improve
experience metrics.

Get a demo Meet Trish



 


FORGET DEFLECT—OFFER A CHOICE INSTEAD.

Deflection can only make problems worse and increase customer frustration.
Rather than automating everything and risk customers getting frustrated, we work
alongside AI to support agents and empower customers with choices.

 

28% reduction
in abandonment



306 million
improved experiences

4.5 billion
customer minutes saved

 


YOUR CUSTOMERS ARE
GETTING STUCK.

Today’s customers start online to find solutions, services, products, and help.
When they get stuck, customers turn to humans for answers—and with Mindful,
these dead ends can be connected to get a clearer picture of your customer,
helping employees create a personalized and empathetic experience.



2:09










 

"Our relationship has been ultra-successful and I’ve been certainly impressed
every step of the way. Our partnership with Mindful couldn’t be better.”

Scheduler Callback Handoff Feedback
Scheduler


CREATE THE PERFECT TIME—EVERY TIME.

Allow customers to schedule a call when it’s most convenient for them—and the
brand. Carry context through to the agent so they are more prepared and the
customer never has to repeat themselves.

Explore Scheduler

Callback


TURN HOLD TIME
INTO FREE TIME.

Decades of perfecting detailed queue depth and pacing allows brands with the
most complex call centers to offer a premium and memorable callback experience
every time.

Explore Callback

Handoff


A SMOOTH OPERATOR.*

Make all the channels, touchpoints, and transitions fade away, so your customer
gets something they didn’t think they could get: an easy answer.

Explore Handoff

*No Sade required.

Feedback


TURN ONE STAR INTO FIVE STARS.

With feedback delivered in real time, these insights can be used to make
immediate changes, crafting a glowing customer journey that squashes negative
experiences before they snowball.

Explore Feedback

Scheduler


CREATE THE PERFECT TIME—EVERY TIME.

Allow customers to schedule a call when it’s most convenient for them—and the
brand. Carry context through to the agent so they are more prepared and the
customer never has to repeat themselves.

Explore Scheduler


Callback


TURN HOLD TIME
INTO FREE TIME.

Decades of perfecting detailed queue depth and pacing allows brands with the
most complex call centers to offer a premium and memorable callback experience
every time.

Explore Callback


Handoff


A SMOOTH OPERATOR.*

Make all the channels, touchpoints, and transitions fade away, so your customer
gets something they didn’t think they could get: an easy answer.

Explore Handoff

*No Sade required.


Feedback


TURN ONE STAR INTO FIVE STARS.

With feedback delivered in real time, these insights can be used to make
immediate changes, crafting a glowing customer journey that squashes negative
experiences before they snowball.

Explore Feedback




WE WORK WELL WITH OTHERS.

Deep integrations into your tech are connected in days, allowing enterprises to
transform the customer experience in record time.

Salesforce



Twillio



Genesys Cloud



Amazon Connect



Five9



Medallia



Cisco



Avaya



NICE inContact



Slack



Genesys



Microsoft Teams



Talkdesk



Salesforce



Twillio



Genesys Cloud



Amazon Connect



Five9



Medallia



Cisco



Avaya



NICE inContact



Slack



Genesys



Microsoft Teams



Talkdesk



Salesforce



Twillio



Genesys Cloud



Amazon Connect



Five9



Medallia



Cisco



Avaya



NICE inContact



Slack



Genesys



Microsoft Teams



Talkdesk



Salesforce



Twillio



Genesys Cloud



Amazon Connect



Five9



Medallia



Cisco



Avaya



NICE inContact



Slack



Genesys



Microsoft Teams



Talkdesk



Mindful
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 * Resources
   * Blog & Learning
   * Webinars & Videos
   * Explainers & Demos
   * Challenges & Solutions
   * Use Cases
   * LinkedIn
 * Support
   * Help Center
   * Status Page
   * Callback Sign-In
   * Feedback Sign-in
   * Messaging Sign-In

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(330) 670-2200

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