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kb.newegg.com Open in urlscan Pro
2.19.224.238  Public Scan

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Submitted URL: https://l.promo.newegg.com/rts/go2.aspx?t=1312248&tp=i-1NGB-Q7F-Cub-G0QWhJ-2D-cl4e-1c-G0PK59-l9wbc3Jtk4-1J1Fne&x=012124%7c0...
Effective URL: https://kb.newegg.com/contact-us?utm_medium=email&utm_source=promo&utm_campaign=emc-automation012124-usa-_-emc-012124-...
Submission: On January 21 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

GET //kb.newegg.com/

<form class="hkb-site-search" method="get" action="//kb.newegg.com/">
  <label class="hkb-screen-reader-text" for="hkb-search">Search For</label>
  <input id="hkb-search" class="hkb-site-search__field" type="text" value="" placeholder="Search the knowledge base..." name="s" autocomplete="off">
  <img class="hkb-site-search__loader" src="//kb.newegg.com/wp-content/themes/knowall/img/loading.svg" alt="Searching...">
  <input type="hidden" name="ht-kb-search" value="1">
  <button class="hkb-site-search__button" type="submit"><span>Search</span></button>
</form>

Text Content

NEWEGG KNOWLEDGE BASE

Menu
 * FAQ


HOW CAN WE HELP?

Search For Search
My Orders
View order details or locate an invoice
Track Packages
To track where your package is and get estimated delivery date
Cancel Order
You can request a cancellation if your order has not been packaged for shipment
Returns
Return an item or check return status
Get Product Help
Contact seller or reach out to product manufacturer
My Account
Update payment info, shipping address, or your account email/password
Increase in Return Timeframe

Due to an increased volume of returns currently being handled by our team,
please allow 3-5 business days for the processing of your return.



HELP TOPICS


 * CONTACT
   
    * Contacting a Marketplace seller
    * Contacting the manufacturer
    * Call Customer Service


 * REPORT A SECURITY ISSUE
   
    * Vulnerability Reporting


 * ORDERING
   
    * Order Status & History
    * Order processing time
    * Editing an order


 * RETURNS (RMA)
   
    * Returning an item
    * Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds
    * Editing or canceling a return


 * NEWEGG GLOBAL
   
    * Checking the status of an order on the Newegg Global app
    * How to return a Newegg Global item
    * World EggSaver


 * PRODUCTS
   
    * Product specifications and details
    * Discontinued, deactivated or currently unavailable items
    * Product Warranties


 * SHIPPING
   
    * U.S. Shipping Policy
    * Reporting a delivery issue
    * How to track a package


 * PRICING/PROMOS
   
    * Different price than advertised
    * Using a promo code
    * Price Match Guarantee


 * PAYMENT
   
    * Resolving a declined payment
    * U.S. Payment Methods
    * Newegg Store Credit Card


 * WEBSITE
   
    * How to place an order
    * Newegg.com website security
    * Time sync error


 * ACCOUNT
   
    * Benefits of a Newegg Account
    * Report Suspicious Activity
    * Problems logging in


 * WILL CALL
   
    * About Will Call


POPULAR ARTICLES

 * Testing or assembling an order
 * View or print your invoice
 * Why can’t I cancel my order?
 * How do we define a business day?
 * Checking the status of an order on the Newegg app

© 2000-2024 Newegg Inc. All rights reserved. | Cookies Preferences
 * FAQ