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T-MOBILE

PRIVACY NOTICE



Last updated: May 13, 2024


OVERVIEW

We work hard to earn your trust. A big part of that is telling you what we do
with your data. This privacy notice describes the personal data we collect, how
it’s used, shared, and protected, as well as the data choices available to you.

Some of our products and services have their own privacy notices. We also have
privacy notices for certain types of people like job applicants, employees and
contractors, or children, and for certain types of data like biometric
information. Visit Privacy Notices to explore them all. If this notice is
different than a privacy notice for a specific product, service, group of
people, or type of data, the more specific privacy notice applies. 




HOW WE COLLECT DATA

We collect data about you in different ways:

 * Directly from you. For example, when you register for an account or provide
   marketing or communications preferences.  
 * Automatically.  For example, when you interact with our websites, use mobile
   applications on T-Mobile devices, or use a device connected to the T-Mobile
   network.
 * From other sources. For example, from companies that we own, our business
   partners, our vendors, and other third parties. This includes social media
   companies, financial institutions, credit reporting agencies, and data
   resellers.
 * From ourselves. We may create data about you. For example, we may infer that
   you’re looking for a new device or identify the types of devices you might
   like.  




DATA WE COLLECT & HOW WE USE IT 

Here are examples of the most common contexts in which we collect and use data.


ACCESSIBILITY SERVICES AND TECHNOLOGIES 


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data about how you use or access telecommunication relay services
(TRS) and other accessibility-related services and adaptive technologies. This
may include information about potential disability status (e.g., hard of
hearing) and calling and billing preferences.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to provide telecommunication services and other
accessibility-related services and adaptive technologies to individuals with
disabilities. We may be legally required to collect and keep data about an
individual’s disability status when we provide these services.


ACCOUNT CREATION & BILLING


EXAMPLES OF PERSONAL DATA COLLECTED

We collect your name, contact, and billing information when you create an
account. We also collect information about the things you do while logged into
your account (e.g., changes you make to your account).


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to manage your account, including to process payments,
billings, and requests related to our products and services. We also use this
data to process requests related to third-party products and services that you
charge to your accounts. 


ADVERTISING & MARKETING


EXAMPLES OF PERSONAL DATA COLLECTED

Various personal data described in this section of our privacy notice. 


PRIMARY PURPOSE FOR COLLECTION AND USE

We use various personal data to advertise and market products and services from
T-Mobile and other companies. Additional details about specific advertising
programs and data use can be found elsewhere in this section of our privacy
notice.


ADVERTISING SOLUTIONS


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data from our business clients that use T-Mobile Advertising
Solutions. This may include their employees’ name and contact information.
Advertising Solutions clients may also provide us with a list of mobile
advertising IDs (MAIDs), for use in an ad campaign, which could include your
MAID. A MAID is a unique set of letters and numbers assigned to your device for
advertisers to use.


PRIMARY PURPOSE FOR COLLECTION AND USE

We may serve advertisements from our clients to people that participate in our
Relevant Ads, and our Personalized Ads and Offers programs, or to people whose
data is provided by our business clients or third-party partners.

We use MAIDs received from advertisers to serve ads to the associated devices
(or exclude those devices from receiving an ad) or to identify other MAIDs that
may relate to people with similar interests. 


ANALYTICS AND REPORTING


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data about how you use your T-Mobile device, such as network
diagnostic information, app usage data like how long the apps are open and how
often you open an app. We may also use other data that you provided to us (e.g.,
age range, gender, etc.).


PRIMARY PURPOSE FOR COLLECTION AND USE

We aggregate this data to look for patterns to better understand your interests,
behaviors, and trends. Aggregate reports may be used by T-Mobile or sold to
other companies. Read our Analytics and Reporting article and the Your choices
section of this notice for more information, including how to opt out.


AUDIO RECORDINGS


EXAMPLES OF PERSONAL DATA COLLECTED

We may record telephone calls with customer service or sales representatives.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data for security and fraud detection. We also use this data to
improve our customer service and sales experience.


THIRD-PARTY AUTHENTICATION AND FRAUD PREVENTION


EXAMPLES OF PERSONAL DATA COLLECTED

We may collect personal data like your name, address, phone number, account
status, SIM change history, device status, and risk scores based on that
information.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use, share, and sell this data with partners that help authenticate you with
third parties such as your bank or other merchants you do business with, and for
fraud prevention purposes. You can opt out of this fraud prevention data use by
using the “Do Not Sell or Share” controls described in the Your choices section
of this notice. 


CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data about your use of our voice services, like the type, location,
destination, and amount of voice calling you use.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to run and maintain our network, manage your subscription,
identify offers for T-Mobile calling plans, protect against fraud, and respond
to emergencies.

For details, read our Phone privacy article.


DEMOGRAPHICS


EXAMPLES OF PERSONAL DATA COLLECTED

This might include things like your age, job title, interests, where you live,
or other characteristics about you.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to understand our users and provide tailored products,
services, and offers.


DE-IDENTIFIED DATA


EXAMPLES OF PERSONAL DATA COLLECTED

We may collect data that is de-identified, aggregated, or anonymized by third
parties, or in some cases, we de-identify personal data to protect your privacy
and security.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to provide, improve, and protect our services, and to create
analyses and reports. We don’t try to re-identify this data (i.e., re-associate
it with an individual person) except as necessary to evaluate the effectiveness
of our de-identification policies and procedures.


DETERMINING ELIGIBILITY


EXAMPLES OF PERSONAL DATA COLLECTED

We may collect data from you, financial institutions, or credit reporting
agencies for eligibility purposes. 


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to verify your identity and decide your eligibility for
accounts, discounts, and specific rate plans, as well as the validity of your
payment information.


EXTENDING CREDIT OR FINANCING A PHONE


EXAMPLES OF PERSONAL DATA COLLECTED

We may collect data from you, financial institutions, or credit reporting
agencies to extend you credit or finance a device.


PRIMARY PURPOSE FOR COLLECTION AND USE

Read the T-Mobile Financial Privacy Notice and the Sprint Financial Privacy
Notice for more information. 


INFORMATION FROM YOUR PHONE COLLECTED AUTOMATICALLY IN OUR STORES


EXAMPLES OF PERSONAL DATA COLLECTED

Some of our retail stores may have technology that tracks aggregate traffic
patterns and wait times using Wi-Fi and Bluetooth identifiers.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to receive reports from our stores about store traffic and wait
times. If you don’t want your device used this way, you can opt out at any time
by entering your MAC address (i.e., the address that identifies your device) at
 Smart Place Privacy.


INTERNET OF THINGS (IOT)


EXAMPLES OF PERSONAL DATA COLLECTED

We may collect data from an IoT device if it’s connected to our network. If the
IoT device is offered by another company (like a connected car), we may only
collect basic communication meta data about what is flowing over our network
with limited access to the communication content.

If you’re a customer of a T-Mobile IoT service, we collect data to support the
device. So, the type of data we collect will vary depending on the type of
device and service. This could include contact information, location, audio,
video, and device activity and measurement data. See the documentation for your
specific IoT device and service for more information.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to provide connectivity to IoT devices offered by third
parties, and to provide our own IoT services. 


LEGAL PURPOSES


EXAMPLES OF PERSONAL DATA COLLECTED

Various personal data described in this section of this privacy notice.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use personal data to cooperate with law enforcement, comply with legal and
regulatory obligations, respond to government requests, and to enforce and
comply with our agreements. We also use personal data to help calculate taxes,
fees, or other obligations due to local, state, or federal government
requirements.


RIDESHARE ADVERTISING & ENTERTAINMENT (OCTOPUS)


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data as part of our rideshare product, which provides tablets to
drivers that display news, ads, and games to riders. We collect the location of
the tablet to track the driver for compensation purposes. We may collect data
from drivers for account registration and when creating a profile. In addition
to the normal information collected to create an account, this also includes
things like vehicle information, insurance information, and government ID. We
may collect data from riders when they interact with the tablet or ad, or data
they provide if they engage with the tablet’s public features such as leaving a
review. Sensor data may be collected about riders, such as from a camera that
registers only a silhouette, to indicate that a passenger is in the car.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use data from drivers to provide our rideshare service, share driver profile
information, offer location-based content, address safety concerns, and for
analytics. We may share driver data with the owner of the rideshare account (if
that owner is not the driver). We use data from riders to create analytics, show
feedback, deliver contest winnings, and communicate with advertisers.


ORDER PLACEMENT


EXAMPLES OF PERSONAL DATA COLLECTED

We collect your name, billing address, shipping address, email address, phone
number, and credit card number when you place an order.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to provide you with our products or services.


OUR EMAILS


EXAMPLES OF PERSONAL DATA COLLECTED

If you receive an email from us, we may capture data related to when you open
our message or click on a link.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to understand how you interact with our communications to you.


PARTNER PROMOTIONS


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data that you provide as part of promotions that are co-branded with
other companies.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to fulfill our promotions. If a promotion is sponsored by a
third party, your data may be shared with that entity and also governed by their
privacy notice.


PRODUCT DEVELOPMENT & PERSONALIZATION


EXAMPLES OF PERSONAL DATA COLLECTED

Various personal data described in this section of this privacy notice.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use personal data to provide, develop, customize, and personalize products
and services. 


PUBLIC REVIEWS


EXAMPLES OF PERSONAL DATA COLLECTED

We may allow you to post comments or reviews about product purchases.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to share reviews with the public.


QUALITY ASSURANCE


EXAMPLES OF PERSONAL DATA COLLECTED

Various personal data described in this section of this privacy notice.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use personal data to help maintain and improve the quality and safety of our
products and services, including to enforce our policies. We also use personal
data to conduct research and create reports from analysis of usage patterns and
trends. 


RELEVANT ADS PROGRAM


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data about which apps you use and how often you use them. This may be
combined with other data that you provide to us, or that we buy, like your age
or gender.  We also collect your mobile advertising ID (MAID).


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to create models and inferences about your interests (e.g.,
sports lover, food enthusiast). We and our advertising partners serve you ads
about other companies tailored to your interests. Your MAID is used to deliver
Relevant Ads to you.


RELEVANT ADS + PERSONALIZED ADS AND OFFERS PROGRAM


EXAMPLES OF PERSONAL DATA COLLECTED

In addition to the data used for Relevant Ads, if you opt-in to Personalized Ads
and Offers, we collect your precise location, self-declared data like age range
and gender, and the high-level website domains you view (from your broadband
data).


PRIMARY PURPOSE FOR COLLECTION AND USE

We and our advertising partners use this data to provide ads that are more
personalized than those provided through Relevant Ads.

Read our Personalized Ads and Offers article for details or visit our Privacy
Dashboard to change your preferences.


AUTHENTICATION, FRAUD PREVENTION, SECURITY, AND SAFETY


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data such as your government identification (like a driver’s license
or passport), Social Security number, photos of your face, biometric information
(like a face scan), security code, signature, account data, and network data.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to secure your account, verify your identity, and detect and
prevent fraud. We also use personal data described in this section of the
privacy notice to protect the rights, interests, safety, or property of
T-Mobile, you, and others, including to detect and help protect against security
incidents and other unauthorized activities.

Read our Biometric Information Privacy Notice for details on how we collect
biometric information.


SUPPORT AND FEEDBACK


EXAMPLES OF PERSONAL DATA COLLECTED

If you provide us feedback or contact us for support, we will collect your name
and email address, and any other content you send to us.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to receive and act upon your feedback or issues. We also may
use personal data described in this section of this notice to respond to your
inquiries.


SURVEYS


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data you provide through surveys. If a survey is provided by a third
party, the third party’s privacy notice applies to the collection, use, and
disclosure of your data.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to understand your opinions and collect information relevant to
our organization.


SWEEPSTAKES OR CONTESTS


EXAMPLES OF PERSONAL DATA COLLECTED

When you enter a sweepstakes or contest, we collect your contact information.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to run the sweepstakes or contest and may also use it to market
to you. Sometimes the law requires us to collect data about those that enter
into our sweepstakes.


SYNCUP KIDS WATCH


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data through the SyncUP KIDS Watch and SyncUP KIDS app to help
parents and guardians stay connected with their children.


PRIMARY PURPOSE FOR COLLECTION AND USE

For more information on types of information collected and used by SyncUP KIDS
Watch, read our Children’s Privacy Notice.


TECHNOLOGY ON OUR WEBSITES USED FOR TARGETED ADVERTISING


EXAMPLES OF PERSONAL DATA COLLECTED

We may allow third parties (e.g., Google) to place technology on our websites
(e.g., a cookie or a pixel) that allows them to track you. The third party might
also collect data over time and across other websites. They use this data to
serve advertisements tailored to your interests, which may include
advertisements about our products or services.


PRIMARY PURPOSE FOR COLLECTION AND USE

We allow this type of tracking to advertise to you. 

See our Cookies and tracking article, or the Your choices section of this
notice, for details including how to opt-out.


VIDEO RECORDING


EXAMPLES OF PERSONAL DATA COLLECTED

We may take video recordings in our store.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data for security and fraud detection. We also use this data to
improve our customer service experience. 


YOUR LOCATION


EXAMPLES OF PERSONAL DATA COLLECTED

When you use a device on our network, we collect data about where you are.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use location data to provide and support our services, including to route
wireless communications, run and improve our networks and business, detect and
prevent fraud, help emergency responders, or comply with legal obligations.

If you provide your permission, we may also use your precise location for
advertising purposes or to provide location-based services (like SyncUP KIDS).


YOUR HOME INTERNET USAGE


EXAMPLES OF PERSONAL DATA COLLECTED

We collect your contact information (phone number, address, email), as well as
location and network performance and diagnostic information about your home
internet gateway device.


PRIMARY PURPOSE FOR COLLECTION AND USE

We use your contact information to inform you when there is a planned T-Mobile
home internet outage in your area, to inform you when home internet is available
in your area (marketing), and to enroll you in our services at your request. We
use your network and location data to provide and troubleshoot your home
internet service.


YOUR DEVICE USAGE


EXAMPLES OF PERSONAL DATA COLLECTED

We collect data about how you use our network, including your use of connecting
carriers and internet service providers. This might include IP addresses, text
messages, data usage, websites and URLs visited, viewing information from
streaming services, and mobile applications you have installed on your phone. 


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to better understand you, detect and prevent fraud, to
recommend apps to you, improve our network and troubleshoot issues, and to
provide products and services. We also use some of this data as described in the
Analytics and Reporting, Relevant Ads, and Relevant Ads + Personalized Ads
sections of this notice. 


YOUR USE OF OUR WEBSITES AND MOBILE APPS


EXAMPLES OF PERSONAL DATA COLLECTED

We use technology to monitor how you interact with our websites and mobile apps.
This may include which links you click on, and in what order, or information
that you type into our online forms.

Some of these technologies may use “cookies.” Cookies are small pieces of
information that a website sends to a computer’s hard drive while a website is
viewed.

Other types of data we track include your IP address, the website that referred
you to our website, and data about the device you use to visit our website. 


PRIMARY PURPOSE FOR COLLECTION AND USE

We use this data to make our websites and apps run efficiently. We also use it
to understand how you interact with our websites and apps to improve them,
understand your preferences, and help select T-Mobile offers that you might find
most useful. Finally, we use this information to help detect and prevent fraud.

Read our Cookies and tracking article for details.

Sensitive Data Disclosure. We collect the following categories of sensitive
personal data (as defined under certain state privacy laws): your Social
Security number, driver’s license, government-issued identification card, or
passport number, your account log in, financial account information, debit or
credit card number in combination with any required security or access code,
password, or information allowing access to an account, your precise location,
what is in your text messages, biometric data, and children’s data. There may
also be times when we’re able to see your citizenship or immigration status,
such as when you use a visa or passport for identification. And there may be
times when we’re able to see that you were the victim of a crime, such as when
you provide us with a police report about the theft of your device. Unless you
give us permission, we don’t collect or use this data to infer characteristics
about you, and only use or disclose the data for purposes described in section
7027(m) of the California Consumer Privacy Act Regulations. That means we only
use it for things like providing services, processing transactions, complying
with laws, managing our business, preventing fraud, harm, or other illegal
actions, and securing your data and our network. Unless you give us permission,
we don’t “sell” or “share” sensitive personal data for purposes of
“cross-context behavioral advertising,” which is targeted advertising that
tracks your activity across different websites, applications, and services.




HOW WE SHARE DATA

Here are the general categories of personal data we disclose for a business
purpose, share for targeted advertising, or sell. We do not knowingly sell or
share the personal data of minors under 16 years of age.


IDENTIFIERS

This may include real name, postal address, unique personal identifier, online
identifier, email address, account name, or other similar identifiers.


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Data analytics providers

 * Internet service providers

 * Operating systems and platforms

 * Payment processors and financial institutions  

 * Other service providers


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

 * Advertising networks

 * Social networks 


GOVERNMENT-ISSUED IDENTIFICATION

This may include Social Security number, driver’s license number, or state
issued identification number, passport number. 


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Service providers


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

N/A


FINANCIAL INFORMATION

This may include bank account number, credit card number, debit card number, and
other financial information.


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Operating systems and platforms

 * Payment processors and financial institutions 

 * Other service providers 


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

N/A


CHARACTERISTICS OF PROTECTED CLASSIFICATIONS UNDER STATE OR FEDERAL LAW

This may include things like age.


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Payment processors and financial institutions

 * Other service providers


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

N/A


COMMERCIAL INFORMATION

This may include information about products or services bought, obtained, or
considered, or other purchasing or consuming histories or tendencies.


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Data analytics providers

 * Internet service providers 

 * Operating systems and platforms

 * Payment processors and financial institutions 

 * Other service providers


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

 * Advertising networks

 * Social networks


BIOMETRIC INFORMATION

This may include information about your physical or biological characteristics
(like face scans and voiceprints) where they are used to identify you.  


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Service providers


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

N/A


INTERNET OR OTHER ELECTRONIC NETWORK ACTIVITY INFORMATION

This may include browsing history, search history, phone usage data, and
information about an individual’s interaction with an internet website,
application, or advertisement.


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Data analytics providers
   

 * Internet service providers 

 * Operating systems and platforms

 * Other service providers 


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

 * Advertising networks
   

 * Social networks 


LOCATION DATA (GENERAL AND/OR PRECISE)

This includes types of sharing that only happen if you give us permission (e.g.,
for advertising). 


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Data analytics providers

 * Internet service providers 

 * Payment processors and financial institutions 

 * Other service providers 


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

 * Advertising networks
   

 * Social networks 


AUDIO, ELECTRONIC, VISUAL, OR SIMILAR INFORMATION


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Data analytics providers

 * Internet service providers 

 * Other service providers 


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

N/A


INFERENCES DRAWN FROM ANY OF THE PERSONAL DATA CATEGORIES DESCRIBED ABOVE


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Data analytics providers

 * Internet service providers 

 * Operating systems and platforms

 * Payment processors and financial institutions  

 * Other service providers


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

 * Advertising networks

 * Social networks 


ADDITIONAL CATEGORIES OF PERSONAL INFORMATION DESCRIBED IN
THE CALIFORNIA CUSTOMER RECORDS STATUTE

(Cal. Civ. Code § 1798.80(e)) In addition to types of data already described
above, this may include things such as signature or address.


WHO WE DISCLOSE THIS DATA TO FOR A BUSINESS PURPOSE

 * Service providers


WHO WE SHARE THIS DATA WITH FOR TARGETED ADVERTISING OR SELL DATA TO

N/A

We may also share any of the categories of personal data listed above in the
following situations:

 * Account holders. We may share personal data about an account user to the
   account holder (the party financially responsible for the account). The
   primary account holder may also authorize other users to access account
   information. If a business, governmental agency, or other individual obtains
   services for you, that entity or individual is our customer, and we may
   provide personal data about you or your use of our products and services to
   them or, if they tell us to, others.
   
 * Affiliates and business transition and acquisitions. We may share personal
   data with our other companies (e.g., sister companies, or other companies
   under common control). If another company purchases, or plans to buy, our
   company, or things that we own, we may also share personal data with that
   company, including at the beginning stage of the purchase. 
   
 * Caller ID providers. We may share your phone number and name with third
   parties to enable Caller ID and similar services across multiple carriers
   when you make a call. You can ask us to exclude your name from Caller ID by
   calling customer service at the number provided below. You can also block
   your number from being displayed temporarily on non-emergency calls. Learn
   how to block your number.
   
 * Data collected for specific purposes. The content in the Data we collect
   section discusses how we share information in connection with specific
   contexts. 
   
 * Other disclosures with your consent. We may share personal data with other
   third parties when we have your consent or direction to do so. 
   
 * Other disclosures without your consent. We may share personal data in
   connection with any legal process, to enforce our agreements, to defend
   ourselves, to collect payment, to comply with laws, to investigate possible
   illegal activities or a violation of our policies, to protect a person, to
   protect property, or to help prevent fraud or abuse. 
   
 * Professional services. We may share personal data with our professional
   service providers, like our auditors or lawyers.




YOUR CHOICES

We offer you certain choices related to your personal data:

 * Access. You may request access to your personal data or confirmation that we
   have data about you. We will provide access to your data in a portable and
   machine-readable format. For multi-line accounts, the individual in charge of
   your account that submits an access request will receive account-level data
   for all lines on the account (e.g., billing and rate plan information).
   Personal data associated with a particular phone number on the account will
   not be shared with them. If you’re not in charge of the account, you’ll only
   see data that is associated with your phone number. 
 * Analytics and Reporting. You may opt out of having the data from your
   T-Mobile device aggregated as part of our Analytics and Reporting program by
   going to our Privacy Dashboard.
 * Changes. Most of our websites allow you to change your account profile. For
   changes that can’t be made through your account profile, you can request that
   we correct your personal data. 
 * Deletion. You may request that we delete your personal data. Note that in
   many situations we must keep some of your personal data for our business
   purposes, like providing service to you, detecting security problems, or
   complying with our legal obligations. 
 * Marketing emails or texts. You can adjust your marketing communication
   preferences in our Privacy Dashboard. To learn more, read the Your marketing
   preferences article.   
 * Do not sell or share. You may opt out of having your data sold or shared by
   us, which includes having it used for targeted advertising or for third
   parties to use for direct marketing, by going to our Privacy Dashboard or
   using the “Do Not Share or Sell My Personal Information” link on our websites
   or apps. If you’ve opted in to our Personalized Ads & Offers program, you may
   also need to withdraw your consent via the Privacy Dashboard to be removed
   from that program. We recognize the Global Privacy Control (GPC) signal
   broadcast from certain web browsers as an opt-out request, but we don’t
   recognize the “do not track” signal because there isn’t a universal standard
   for how to apply it. Read our Do Not Sell or Share My Personal Information
   article for more information. 
 * Profiling and automated decisions. You can tell us not to use your personal
   data for certain kinds of “profiling” that we might do in the future by
   visiting our Privacy Dashboard to opt out. “Profiling” is a specific type of
   activity under certain privacy laws and generally refers to the automated
   processing of personal data to evaluate, analyze, or predict certain personal
   aspects about your performance at work, economic situation, health, personal
   preferences, interests, reliability, behavior, location, or movements. You
   can opt out of having profiling used for future decisions that produce legal
   or similarly significant effects on you. 

These choices may not apply in every circumstance. In some cases, we might limit
or deny your request because the law allows or requires us to do so. We might
also deny your request if we can’t verify who you are. We won’t discriminate
against you for making one of these choices.  

To make an access, change, or deletion request please submit a personal data
request. We’re required to verify your identity before we can give you access
to, change, or delete your personal data. So, you’ll need to provide some data
for us to do the verification. This includes your email address and phone
number, or your T-Mobile ID and password. If you don’t have a T-Mobile ID, you
may need to provide your U.S. driver’s license, state ID, or passport. We may
also need a photo of your face so we can ensure the photo ID belongs to you. In
some cases, you may designate an authorized agent to submit requests on your
behalf.

If you disagree with our denial of a request, you may be entitled to submit an
appeal. If that’s the case, we’ll include instructions for how to submit your
appeal in our response. 

We won’t use, disclose, sell, or permit access to Maine broadband “customer
personal information” unless you give us permission, or it’s allowed by Maine
law. If you’re a Maine customer, you have rights you can exercise in our Privacy
Dashboard. 

Under California’s Shine the Light law, California customers may request
information about whether a business has disclosed personal data (as defined in
that law) to any third parties for their direct marketing purposes. We don’t do
that without your permission.

The following chart has statistics about requests received from Californians in
2023:

  Access requests Deletion requests Opt-out of share/sale Total received  3625
1059 22,200,000 Total received (CA) 497 172 Included in total  Complied with in
whole or in part 3620 1050 22,200,000  Denied 5 9 0 Median days to respond 56 50
0




HOW WE PROTECT DATA

Our cybersecurity program is continuously working to help keep personal data
safe and to maintain secure systems and products. We monitor performance, invest
in our digital infrastructure, and leverage industry best practices to identify
and assess cybersecurity threats. We use independent experts and security
researchers to test our cybersecurity defenses and help identify potential
weaknesses. And we provide employees with the tools and training needed to help
protect our systems and data. 

You can help keep your personal data safe by using the tips and tools listed in
our Online safety & cybersecurity article.




HOW LONG WE KEEP DATA

We strive to keep your personal data for only as long as necessary to fulfil the
purposes outlined in this notice unless a longer retention period is required or
allowed by law. To decide how long to keep personal data, we consider things
like:

 * The amount, nature, and sensitivity of the data.
 * The potential risk of harm from unauthorized use or disclosure of the data.
 * The purposes for which we obtained the data.
 * Whether we can achieve those purposes through other means.
 * Applicable legal, accounting, or reporting requirements.




OTHER INFORMATION

U.S.-based organization
T-Mobile is based in the United States and our data processing mostly takes
place in the United States. Your personal data may be transferred to, processed,
and stored in the United States or in other countries where our affiliates or
service providers process data. T-Mobile does not offer products or services
directly to consumers in the E.U. or U.K.

International data privacy
T-Mobile's international services, previously provided by Sprint and now part
of T-Mobile for Business, are directed to business customers. Users of
T-Mobile's international services are typically employees of those business
customers, or prospective business customers, and personal data that we collect
will generally be limited to data collected or generated in a business context. 

Third-party applications and websites
We may provide links to websites and other third-party content or services that
we do not own or operate. The websites and third-party content we link to may
have separate privacy notices or policies. We have no control over the privacy
practices of websites or services that we do not own. We encourage you to review
the privacy policies of any third-party website or application for details about
their privacy practices.

For additional details, read our Your privacy around the web article.






CONSUMER HEALTH DATA PRIVACY NOTICE

Our collection and use of consumer health data
Some types of data we collect could also be considered consumer health data, as
that term is sometimes broadly defined. Read below for examples of data we
collect that may be considered consumer health data, the sources of that data,
and the purpose(s) for which that data is collected and used. We collect these
types of data to do things like provide and improve your T-Mobile products and
services. We may disclose your consumer health data to our service providers or
where we’re required to comply with legal and regulatory obligations.


DISABILITY AND ACCESSIBILITY DATA (ELIGIBILITY FOR SERVICES)


SOURCES OF DATA WE COLLECT

Your application or request for and use of accessibility services, such as
Telecommunications Relay Services, the Directory Assistance Exception Program,
subscription to a Deaf or Hard of Hearing/Data Only plan, alternative billing
formats and data only plans, and individualized disability accommodations.


PRIMARY PURPOSE FOR COLLECTION AND USE

To determine eligibility for or subscribe you to accessibility services, rate
plans, and to provide disability accommodations.


SAFE CONNECTIONS ACT REQUESTS


SOURCES OF DATA WE COLLECT

Your submission of a medical affidavit or similar documentation to request a
line separation under the Safe Connections Act.


PRIMARY PURPOSE FOR COLLECTION AND USE

To execute a Safe Connections Act line-separation request.


DISABILITY AND ACCESSIBILITY DATA (REMEMBER ME)


SOURCES OF DATA WE COLLECT

Your selection of the “Remember me” box when logging into our
accessibility websites.


PRIMARY PURPOSE FOR COLLECTION AND USE

To more easily reconnect you when you make or receive a call using T-Mobile’s
accessibility services.


DISABILITY AND ACCESSIBILITY DATA (PREFERENCES FOR WEBSITES AND APPS)


SOURCES OF DATA WE COLLECT

Your selection and use of adaptive technologies or preferences inside our and
our partners’ website or apps, such as adaptive touch, text zooming, voice-over,
and screen readers.


PRIMARY PURPOSE FOR COLLECTION AND USE

To provide you with accessibility options and better interaction with our
website and apps.


NUMBER OF STEPS TAKEN


SOURCES OF DATA WE COLLECT

SyncUP KIDS Watch.


PRIMARY PURPOSE FOR COLLECTION AND USE

To provide you with calculations on steps taken and distance walked.


BIOMETRIC DATA (VERIFICATION)

This may include information about your physical or biological characteristics
(like face scans and voiceprints) where they are used to identify you. Please
visit our Biometric Information Privacy Notice for more information.


SOURCES OF DATA WE COLLECT

Photos of your face and scans from the identification (ID) you provide us to
verify your identity in-store or online.


PRIMARY PURPOSE FOR COLLECTION AND USE

To verify your identity and for fraud prevention purposes.



HEALTH AND SAFETY REPORTING


SOURCES OF DATA WE COLLECT

Health and safety incidents at T-Mobile locations or with T-Mobile products.


PRIMARY PURPOSE FOR COLLECTION AND USE

To respond to customer and visitor needs and to comply with applicable laws.

Device and network data
We collect data when you use a device connected to the T-Mobile network (as part
of providing you the products and services you select), including where you are
when you use a device on our network, phone numbers called/texted, IP addresses,
websites and URLs visited, and when you install or use mobile applications on
T-Mobile devices. We do not use this data to create consumer health data
inferences about you. For information on these and other data types at T-Mobile,
please review the complete T-Mobile Privacy Notice.

Your consumer health data choices
You may have some rights to your consumer health data, including the right to
access your consumer health data, the right to ask us to delete your consumer
health data, and the right to withdraw any consumer health data opt-in consents
you may give us. For more information on how to exercise data rights at
T-Mobile, please visit Your choices. For other information on T-Mobile's privacy
practices, please read the T-Mobile Privacy Notice.




CHANGES TO THIS PRIVACY NOTICE

We may change our notice and privacy practices over time. This notice includes a
“last updated” date which is the date the current version was last changed.




CONTACT US

If you have any questions or concerns about our privacy practices, or if you
need to access this notice in a different format, please contact us using the
information below.


CALL CUSTOMER CARE TOLL-FREE

 * T-Mobile: 1-800-937-8997 or 611

 * Metro by T-Mobile: 1-888-8metro8 (1-888-863-8768) or 611

 * Assurance Wireless: 1-866-482-2003




CHAT WITH US



Chat is available 24/7. If you don't see a "Chat now" button above, all agents
may be busy assisting other customers, or we are down for maintenance. 


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