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Reference #
220103-002057
Subject
NOT A CLAIM
Primary Contact
Janine Quinn- janinequinn72@gmail.com

Entered by: Yvonne Huynh at 01-06-2022 14:27:59
Entry Text: |-* Forward And Track Sent To *-| -storeops139@academy.com;
storedirector139@academy.com - LossPrevention@academy.com Good afternoon Store
0139 & Team, Hope this email finds you well. Please see below as customer had
sent us email 1/3/22 about her daughter who worked at Academy's store 0139 which
her phone was being stolen while working at the store. There's a detective
working on this ongoing investigation. If you'd please give customer Janine a
callback per her request. Please reach out to us with any questions. We
appreciate your assistance! "If someone higher up than the store director could
contact me, I would greatly appreciate that. My number is 817-929-5096." Best
regards, Yvonne H.|Customer Care Escalation Team 1800 N. Mason Rd. Katy, TX
77449| 877.282.0480

Thanks for your feedback.


From * Required


Current Status
Waiting Status Updated Solved


Private Response * Required


Public Response


Attachments











Entered by: Yvonne Huynh at 01-06-2022 14:29:56
Entry Text:
FNT sent today to storedirector139 as well as LP. 




Entered by: Yvonne Huynh at 01-06-2022 14:28:05
Entry Text:
Customer sent email 1/3/22 about stolen phone while working at ASO store and
she's ASO employee which should be directed to LP for investigation and not
under Claims.





Customer said in her email, "The Detective with the FWPD has requested the
footage from the Burleson store, where it was stolen, and the White Settlement
store.

When the Detective asked for the footage, he was told it was over 45 days after
the incident, which is not true. "



Sent FNT to store ops 139 about customer's issue with stolen phone which her
daughter is an ASO employee.  




Entered by: Yvonne Huynh at 01-06-2022 14:27:59
Entry Text: |-* Forward And Track Sent To *-|
-storeops139@academy.com; storedirector139@academy.com
- LossPrevention@academy.com

Good afternoon Store 0139 & Team,

Hope this email finds you well. Please see below as customer had sent us email
1/3/22 about her daughter who worked at Academy's store 0139 which her phone was
being stolen while working at the store. There's a detective working on this
ongoing investigation. If you'd please give customer Janine a callback per her
request. Please reach out to us with any questions. We appreciate your
assistance!

"If someone higher up than the store director could contact me, I would greatly
appreciate that. My number is 817-929-5096."

Best regards,
Yvonne H.|Customer Care Escalation Team
1800 N. Mason Rd. Katy, TX 77449|
877.282.0480



Entered by: Courtney Leskovsky at 01-05-2022 14:14:23
Entry Text:


This should be directed to Loss Prevention





Entered by: Tony Newlin at 01-03-2022 16:32:08
Entry Text:
Customer advising their daughters phone was stolen while working at one of our
stores. 




Forwarding to claims department for further investigation. 




Entered by: at 01-03-2022 16:16:00
Entry Text:













CAUTION: EXTERNAL EMAIL: DO NOT CLICK on any links, open any attachments, or
directly reply unless you trust the sender and know the content is safe.





--------------------------------------------------------------------------------


My daughter is/was an employee of  Academy Sports. While she was working, her
phone was stolen off her person, while she was helping customers. We have filed
police reports, and we have a detective working on the case. We were able to
trace the phone to several locations and found the woman at the Academy in White
Settlement. There is footage of the us and the woman with the phone in her hand
at approximately 9 pm on 12/18/21 at that White Settlement store.. The Detective
with the FWPD has requested the footage from the Burleson store, where it was
stolen, and the White Settlement store.

When the Detective asked for the footage, he was told it was over 45 days after
the incident, which is not true. Then they said, they could not find her on the
cameras for that day. She was working a 12-9 shift, so she was there for 6 hours
before the phone was stolen, so she should have been all over camera footage. We
believe it happened while she was assisting customers on one of the smaller
aisles.

I specifically pointed to the phone in the woman's hand in an attempt to have
the cameras document that she had the phone in her possession. The phone was
ringing and dinging from the find my iphone the entire time we were in the
Academy, so we knew the woman had her phone. It is frustrating that an employee
was stolen from and no one seems to care at all.

If someone higher up than the store director could contact me, I would greatly
appreciate that. My number is 817-929-5096.

My daughter has put in her notice, as she does not feel safe any longer working
at Academy. That is truly sad for any employee to feel that way about a job that
she is working to pay for this phone and for her college education.

Janine Quinn






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