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   * Hall of fame 2023
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2024 categories

WE WANT TO CELEBRATE THE INDUSTRY AND PEOPLE POWERING PROGRESS SO RETAIL WEEK
AWARDS 2024 ARE COMPLETELY FREE TO ENTER.
RETAIL WEEK AWARDS 2024 ENTRIES WILL OPEN ON 10 AUGUST AND WILL BE CLOSED FOR
JUDGING ON 17 OCTOBER.
CONTACT US FOR QUERIES.

THE AWARD FOR THE HAPPIEST PLACE TO WORK IN ASSOCIATION WITH THE RETAIL TRUST

This award recognises the retailer that sets industry-leading standards for
wellbeing and workplace happiness. With our partner and employee experience
platform WorkL, which collates data through its Happy at Work test, we have
created a list of the brands with the happiest employees from the largest 200 UK
retailers by sales performance. All brands eligible are those achieving
above-industry standards for workplace happiness.


To qualify, retailers must have a Workplace Happiness score of 60% or more and
you can find out your retailer's score here:
https://app.workl.co/happiest-companies

For any queries, please contact Megan Dunsby. on megan.dunsby@retail-week.com.


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THE STORE HERO/HEROES AWARD

This award recognises the UK’s standout store manager or team. It is open to
personnel from all stores, no matter the size of the shop or the business. The
judges will be looking for a store manager or team that has had a demonstrable
impact on their customers, community or the broader company. Judges will be
looking for details on excellent retail execution, inspirational leadership
and/or teamwork, and evidence of customer and commercial gain. Managers and
teams should be nominated by their company, but individual managers being put
forward must have given their consent beforehand.


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THE DISTRIBUTION/DELIVERY HERO/HEROES AWARD

This award recognises an exceptional distribution colleague or team who went
above and beyond over the last 12 months. It is open to all DC colleagues, no
matter the size of their business. The judges will be looking for an individual
or team that has had a demonstrable impact on their customers, community or the
broader business. Entrants can be from retailers or third-party distribution
companies. Entrants should be put forward by their company, but individuals
entered must have given their consent to be nominated. The judges will be
looking for how the DC colleague(s) served customers and their business
throughout the last year, their passion for retail and their customers, the
ability to deliver the brand’s customer values, and why they stand out among
their colleagues and peers. Entrants must demonstrate how they made a tangible
difference to their team, business or community, which may be reflected in
customer and colleague stories and feedback.


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THE SAP HEAD OFFICE HERO/HEROES AWARD
Sponsored by:


This award recognises an exceptional head office individual or team who has
delivered tangible value to their business over the last 12 months. It is open
to all head office individuals or teams, no matter their roles or the size of
the business. The winning entry can come from any central function, from
marketing to operations, buying to ecommerce, but must demonstrate how they have
made a tangible difference to their business or customers. The judges will be
looking for how the individual or team has served their shoppers and their
business, their passion for retail, the ability to deliver the brand’s customer
values, and standout achievements over the past year.


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THE AMERICAN EXPRESS INCLUSION & DIVERSITY HERO/HEROES AWARD
Sponsored by:


This award recognises a standout team or exceptional colleague who has
demonstrated dedication to inclusivity and diversity within the business. It
recognises the initiatives, ideas, projects and new ways of working devised by
any individual or team in any part of the business. These initiatives will be
making a tangible difference to I&D, either internally in the business in ways
that benefit colleagues, or externally in customer service or brand experience.
This person may be a designated diversity Champion or I&D lead in their
organisation, but it can be anyone or any team in the business that has driven
positive change in I&D and taken a proactive approach to helping improve the
culture of their business. The judges will be looking for evidence of a tangible
impact that their actions to improve inclusivity have had, as well as how they
have inspired others to come on board with their ideas.


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THE COMMUNITY HERO/HEROES AWARD

This is an award that celebrates the vital and unique role that retail plays in
local communities. On the back of the pandemic, and at a time when shoppers and
their communities are affected more than ever by the cost-of-living crisis, this
award applauds individuals or teams who have gone above and beyond their day job
to help others. It is open to all personnel from all functions of the business.
The judges will be looking for nominations that demonstrate the positive impact
retailers can have on people’s lives on a local level and that shine a light on
the true brand ambassadors in their business. It’s not about business-led
strategies or projects that have been initiated for commercial gain or to meet
CSR targets. Instead it’s about the simple, local ideas or projects or perhaps
just acts of kindness that have genuinely made a difference. This could be new
ways to ensure more unwanted food goes to people who need it, people who have
gone out of their way to help people in need, or innovative fundraising projects
on a local level. Judges will be looking for evidence of ideas and initiatives
implemented in the last 12 months. Managers and teams should be nominated by
their company, but individual managers being put forward must have given their
consent beforehand.


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THE BEST NEW STORE AWARD

This category is open to all retail sectors and all sizes of store. It includes
all stores that have been newly opened or refurbished during the last 12 months.
The judges will be looking for innovation and creativity in the design of the
store, which should be in the UK. They will also consider a format that can
demonstrably show a sales uplift following the implementation of the store
redesign and an indication that it will help deliver profitable growth to the
retailer in the longer term.


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THE CUSTOMER EXPERIENCE GAMECHANGER AWARD

This award recognises the retailer that is leading the way in delivering
outstanding customer experience. It may be enabled by technology, or another
type of solution such as a service, but it should meet a particular customer
need or delight and excite the customer. The winning initiative will have
demonstrably played a pivotal part in improving business performance and
delivering success.


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THE RESPONSIBLE RETAILER AWARD

This award recognises a retailer for making an outstanding contribution to the
communities in which it operates. It will have made significant strides towards
the increasing prioritisation of CSR, and be able to demonstrate that ongoing
commitment to making a positive impact in the wider world. The winner represents
retail ‘good citizenship’ and shows that corporate social responsibility also
delivers business benefits. This award celebrates retail’s sense of social
responsibility and willingness to engage with the big issues affecting the
world, such as sustainability, slavery, health and diversity. The winner will
have set the agenda on this issue, inspiring/challenging others to follow their
lead, and be able to demonstrate practical and/or measurable changes that have
resulted.


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THE GREEN INITIATIVE OF THE YEAR

The overall journey to net zero can seem overwhelming and abstract, and for many
retailers that journey is still in its relative infancy. This award recognises
those retailers that are making strides towards improving their green
credentials, and will celebrate a specific sustainability initiative in the last
12 months, which is making a big impact in its own right or as part of an
overall programme. This may be anything from plastic reduction through to more
environmentally friendly logistics or waste avoidance, such as in grocery or
fashion.

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THE INTERNATIONAL RETAILER OF THE YEAR

This award recognises the overseas success of UK-based retailers and retail
groups. (Overseas companies’ UK divisions can be entered in all the other awards
categories.) Entries may include expansion internationally, such as through
launching in new countries, or delivering outstanding performance over the
period at an existing overseas business. All sorts of business models can be
entered – for instance, franchising deals, transformational acquisitions, store
or online expansion or improvement programmes. The winner will be determined by
evidence of success, a compelling business model, and a transformational impact
on that particular international retail market, supported by relevant data.

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THE FASHION RETAILER OF THE YEAR

This award celebrates an outstanding fashion retailer that has demonstrated
great commercial success and catered consummately for its customers over the
last 12 months. It is open to all retailers that count fashion as their main
operation. The winner will demonstrate outstanding retail skills, deep customer
understanding, excellent execution of strategy and business sustainability.


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THE GROCER OF THE YEAR

This award celebrates an outstanding grocery retailer that has demonstrated
great commercial success and catered consummately for its customers over the
last 12 months. It is open to all retailers that count grocery as their main
operation. The winner will demonstrate outstanding retail skills, deep customer
understanding, excellent execution of strategy and business sustainability.


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THE SPECIALTY RETAILER OF THE YEAR

This award is aimed at giving recognition to the specialist retailers that focus
predominantly on one major product category or one specialist sector, which
contribute to a USP for that retailer. The winning retailer will be able to
demonstrate how this specialist position in the market and its specialist
knowledge around its offering have given it a unique market position and
delivered outstanding business performance. Specialty retailers of all turnovers
and operating through any combination of channels are eligible to enter.


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THE SALESFORCE BEST RETAILER UNDER £250m
Sponsored by:


This award celebrates an outstanding retailer that has demonstrated great
commercial success and catered consummately for its customers over the last 12
months. It is open to all retailers with annual sales of less than £250m. The
winner will demonstrate outstanding retail skills, deep customer understanding,
excellent execution of strategy and business sustainability.


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THE BEST RETAILER OVER £250m

This award celebrates an outstanding retailer that has demonstrated great
commercial success and catered consummately for its customers over the last 12
months. It is open to all retailers with annual sales of more than £250m. The
winner will demonstrate outstanding retail skills, deep customer understanding,
excellent execution of strategy and business sustainability.


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NOMINATED CATEGORIES

The following categories are nomination only

THE SALESFORCE RETAIL LEADER OF THE YEAR AWARD

Sponsored by:

THE OUTSTANDING CONTRIBUTION TO RETAIL AWARD

THE CONSUMER CHOICE AWARD


KEY DATES

All the dates you need for the Retail Week Awards 2024

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