www.wrike.com
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Submitted URL: http://engage.wrike.com/dc/si6Np2nYbu586dDUx0RIXbKGd0rt64vs0hDzpPIcy2dxJHNP2plTUFG0bn8ZWhinyN4q-5sEYozP7HEjl8-0JFLnJUS-m...
Effective URL: https://www.wrike.com/security/privacy/?utm_source=nurture&utm_medium=email&utm_campaign=ht_pnrnt_en_pioneer_nurturing...
Submission: On December 13 via api from US — Scanned from DE
Effective URL: https://www.wrike.com/security/privacy/?utm_source=nurture&utm_medium=email&utm_campaign=ht_pnrnt_en_pioneer_nurturing...
Submission: On December 13 via api from US — Scanned from DE
Form analysis 5 forms found in the DOM
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<form action="/" class="wg-header__free-trial-form wg-form" data-wg-validate="" data-signup-form="" novalidate="" data-hash="sticky_header" data-uuid-validate="ftwwom-6">
<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input wg-tooltip--bottom">Enter your business email</span>
<input class="wg-header__free-trial-input wg-input" type="email" placeholder="Enter your business email" name="email" required="" data-wg-input="" data-uuid-input="hhh4v3-6">
<button class="wg-header__free-trial-button wg-btn wg-btn--green" type="submit" data-wg-button="" data-uuid-button="3crsxu-6">Get started <em>for free</em></button>
<a href="https://login.wrike.com/login/" class="wg-header__login-button wg-btn wg-btn--white wg-btn--hollow">Log in</a>
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<form action="/" class="wg-header__free-trial-form wg-form" data-hash="sticky_header" data-wg-validate="" data-signup-form="" novalidate="" data-uuid-validate="4xoh5p-6">
<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input wg-tooltip--bottom">Enter your business email</span>
<input class="wg-header__free-trial-input wg-input" type="email" placeholder="Enter your business email" name="email" required="" data-wg-input="" data-uuid-input="tl29m9-6">
<button class="wg-header__free-trial-button wg-btn wg-btn--green" type="submit" data-wg-button="" data-uuid-button="ao8x3u-6">Get started <em>for free</em></button>
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</form>POST /
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<div class="modal-form-trial__title">Start Free trial</div>
<label class="modal-form-trial__label">
<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input">Enter your business email</span>
<input class="wg-input modal-form-trial__input" name="email" type="email" placeholder="Enter your business email" required="" pattern="email" data-wg-input="" data-uuid-input="ripbmi-6">
</label>
<label class="modal-form-trial__label">
<button class="wg-btn wg-btn--blue modal-form-trial__submit" data-wg-button="" type="submit" data-uuid-button="w67bxo-6">Create my Wrike account</button>
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<div class="form-contact__title">Contact sales</div>
<p class="form-contact__subtitle">Tell us a little bit about yourself and we will be in touch with you within 24 hours.</p>
<div class="form-contact__line">
<div class="wg-textfield wg-textfield--floating-label">
<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input">Please enter your full name</span>
<input class="wg-input wg-textfield__input" type="text" id="sales-name" name="name" data-gdpr-required="" data-wg-input="" required="true" data-uuid-input="k1d4kb-6">
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<div class="form-contact__field">
<div class="wg-textfield wg-textfield--floating-label">
<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input">Please enter your business email</span>
<input class="wg-input wg-textfield__input" type="email" id="sales-email" name="email" data-gdpr-required="" pattern="email-business;email" data-wg-input="" required="true" data-uuid-input="j1qwqg-6">
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<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input">Please enter your phone</span>
<input class="wg-input wg-textfield__input" type="tel" id="sales-phone" name="phone" data-gdpr-required="" data-wg-input="" required="true" data-uuid-input="yyzpn1-6">
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</div>
</div>
<div class="form-contact__line">
<div class="form-contact__label wg-textfield__label"> What department are you working at now? </div>
<div class="wg-textfield wg-textfield--dropdown">
<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input"> Please choose your department </span>
<select class="wg-select wg-textfield__select" id="sales-job_role" name="job_role" type="text" data-wg-select="" data-uuid-select="r1bzem-6">
<option value="" hidden=""> Select Here </option>
<option value="Creative & Design & Art"> Creative & Design & Art </option>
<option value="IT Ops & Technology"> IT Ops & Technology </option>
<option value="Marketing"> Marketing </option>
<option value="Project mgmt."> Project management </option>
<option value="Consulting & Professional Services"> Consulting & Professional Services </option>
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</div>
<div class="form-contact__line">
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<div class="wg-textfield wg-textfield--dropdown">
<span class="wg-field-error wg-tooltip wg-tooltip--error wg-tooltip--input"> Please choose your job level </span>
<select class="wg-select wg-textfield__select" id="sales-job_level" name="job_level" type="text" data-wg-select="" data-uuid-select="1y40ty-6">
<option value="" hidden=""> Select Here </option>
<option value="C-Level & Partner"> C-Level & Partner </option>
<option value="VP/Head of"> VP/Head of </option>
<option value="Director, Sr. Director, Associate Director"> Director, Sr. Director, Associate Director </option>
<option value="Group Manager, Lead, Coordinator"> Group Manager, Lead, Coordinator </option>
<option value="Manager, Sr. Manager, Supervisor, Strategist"> Manager, Sr. Manager, Supervisor, Strategist </option>
<option value="Other level"> Other level </option>
</select>
<label class="wg-textfield__mask" for="sales-job_level"></label>
</div>
</div>
<div class="form-contact__line">
<div class="form-contact__label wg-textfield__label" for="sales-question"> What challenge do you want to solve with Wrike? </div>
<div class="wg-textfield">
<textarea class="wg-input wg-textfield__input form-contact__textarea tall" type="text" id="sales-question" name="question" data-wg-input="" data-uuid-input="g018vm-6"></textarea>
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</div>
<div class="form-contact__line" data-gdpr-checkbox=""><label class="wg-checkbox">
<span class="wg-field-error wg-tooltip wg-tooltip--error">Accept policy to proceed</span>
<input name="doubleoptinrequired" value="true" type="checkbox" id="gdpr-checkbox" required="">
<span class="wg-checkbox-tick"></span>
<p class="wg-checkbox-description">I want to receive communications from Wrike related to news, offers, and promotions. Please see our privacy policy for details and our contact info. You can opt-out anytime following the procedure in our
<a href="/security/privacy/" target="_blank">privacy policy</a>. Please note that when you agree to receive our communications, our sales team may use the data you provide to contact you about our products and services. We also use data for
internal analytical purposes, such as calculating email open rates.</p>
</label></div>
<label class="form-contact__label">
<button class="wg-btn wg-btn--navy form-contact__submit" data-wg-button="" type="submit" data-uuid-button="jjz81x-6">Submit</button>
</label>
</form>POST /resend/
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<span class="wg-field-error wg-tooltip wg-tooltip--error">Enter your business email</span>
<input class="wg-input global-form__input" type="email" name="email" placeholder="Enter your business email" required="">
<button class="wg-btn wg-btn--blue global-form__btn" data-wg-button="" data-uuid-button="9fixbv-6"> Send me more! </button>
</form>Text Content
Enter your business email Get started for free Log in
* Why Wrike?
FOR TEAMS
* Marketing
* Professional Services
* Project Managers
* Creative
* See all teams
USE CASES
* Resource Management
* Task Management
* Project Tracking
* Workflow Management
* See all use cases
APPS & INTEGRATIONS
* Microsoft
* Slack
* Adobe
* Salesforce
* See all integrations
EXPLORE WRIKE
* Book a Demo
* Take a Product Tour
* Start With Templates
* Customer Stories
* ROI Calculator
* Features
* Dashboards
* Proofing
* Resource Planning
* Custom Item Types
* See all features
* Cross-Tagging
* Gantt Charts
* Dynamic Request Forms
* Invoicing
* Mobile & Desktop Apps
* Kanban boards
* Approvals
* Integrations
* Resources
LEARN AND CONNECT
* Resource Hub
* Wrike Blog
* Educational Guides
* Webinars
* Partners
* Developers
BECOME WRIKE PRO
* Submit a Ticket
* Support Hub
* Premium Support
* Community Topics
* Training Courses
* Facilitated Services
* Pricing
Get started for free Log in
* Company
* Careers
* Contact Sales
* +44-808-1640240
* Language: English English Dansk Deutsch Español Français Bahasa Indonesia
Italiano Bahasa Melayu Nederlands Norsk Polski Português (BR) Svenska Русский
日本語 한국어 中文 (简体) 中文 (繁體)
* +44-808-1640240
* Contact Sales
* Company
* Careers
* English
* English
* Dansk
* Deutsch
* Español
* Français
* Bahasa Indonesia
* Italiano
* Bahasa Melayu
* Nederlands
* Norsk
* Polski
* Português (BR)
* Svenska
* Русский
* 日本語
* 한국어
* 中文 (简体)
* 中文 (繁體)
* Why Wrike?
FOR TEAMS
* Marketing
* Professional Services
* Project Managers
* Creative
* See all teams
USE CASES
* Resource Management
* Task Management
* Project Tracking
* Workflow Management
* See all use cases
APPS & INTEGRATIONS
* Microsoft
* Slack
* Adobe
* Salesforce
* See all integrations
EXPLORE WRIKE
* Book a Demo
* Take a Product Tour
* Start With Templates
* Customer Stories
* ROI Calculator
* Features
* Dashboards
* Proofing
* Resource Planning
* Custom Item Types
* See all features
* Cross-Tagging
* Gantt Charts
* Dynamic Request Forms
* Invoicing
* Mobile & Desktop Apps
* Kanban boards
* Approvals
* Integrations
* Resources
LEARN AND CONNECT
* Resource Hub
* Wrike Blog
* Educational Guides
* Webinars
* Partners
* Developers
BECOME WRIKE PRO
* Submit a Ticket
* Support Hub
* Premium Support
* Community Topics
* Training Courses
* Facilitated Services
* Pricing
Enter your business email Get started for free Log in
ENTERPRISE-GRADE SECURITY
Enterprises across the globe trust Wrike to manage their team's most important
projects and collaborate in the cloud.
* Security Overview
* Report a Security Vulnerability
* Privacy Policy
1. Definitions
2. Scope of this Privacy Policy, and a Note Regarding Service Data
3. Types of Personal Data We Collect
4. How We Use Personal Data
5. Disclosures of Personal Data
6. Legal Bases for Processing Personal Data
7. Cookies and Automated Data Collection
8. Personal Data Rights and Choices (Including Direct Marketing Opt-Out)
9. Security
10. Data Retention
11. International Data Transfers
12. Notification of Changes
13. Contact Information
14. Additional Privacy Details for California Residents
* Professional Services
* Terms of services
* Recruiting Privacy Notice
WRIKE PRIVACY POLICY
This is the Privacy Policy for Wrike and its Affiliates. For a PDF of this
Privacy Policy, click here.
1. DEFINITIONS
* “Affiliates” means the legal entities owned directly or indirectly by Wrike,
Inc. or that are otherwise in Wrike, Inc.’s corporate family.
* “CCPA” means the California Consumer Protection Act. If you are a California
resident, you should read this Privacy Policy together with its Additional
Privacy Details for California Residents section, which provides additional
information about our California information practices, including a
description of CCPA rights available to some Californians.
* “Controller” means the entity that has certain legal rights to determine the
purposes for which Personal Data will be Processed and the means by which
that Processing will happen.
* “Customer” means the entity that has contracted with Wrike to receive a free,
trial, or paid Platform Plan or other Service Offerings. For example: When a
business purchases a Platform Plan and sets up accounts under that Platform
Plan for employees, the business is the Customer, and each individual using
the Platform under the Plan is a User. If a one-person business signs up for
its own free Platform Plan, that person is both the Customer and the User.
If that person invites others to set up accounts under that Plan, those other
people will be Users as well.
* “GDPR” means the EU General Data Protection Regulation.
* “Personal Data” means any information about an identified or identifiable
individual, such as their name or contact information.
* “Platform” means the work management and collaboration platform on wrike.com
and the Wrike desktop and mobile apps.
* “Platform Plan” means a Customer’s subscription to the Platform.
* “Privacy Shield” means EU-U.S. and Swiss-U.S. Privacy Shield Principles
described here.
* “Process,” “Processed,” and “Processing” refer to any operation or set of
operations that can be performed on Personal Data or on sets of Personal
Data. This includes, for example, collection, recording, organization,
structuring, storage, adaptation or alteration, retrieval, consultation, use,
disclosure by transmission, dissemination or otherwise making available,
alignment or combination, restriction, erasure and destruction.
* “Processor” means an entity that Processes Personal Data on behalf of a
Controller.
* “Service Data” is Personal Data or other information that Users: input
directly into the Platform; create within the Platform; send to the Platform
through our Chrome browser extension or through other apps and integrations;
or provide to Wrike through authorized methods as part of other Service
Offerings.
* “Service Offerings” means the Platform and Wrike’s related support and
professional services.
* “User” means an individual who uses a Service Offering. Within the Platform,
there are three types of Users: Regular Users, External Users, and
Collaborators. Those User types are defined at that hyperlink.
* “Workspace” means the Platform instance to which a Customer gains access
when entering into a Platform Plan. The Workspace may contain one or more
projects administered by the Customer.
* “Wrike” means Wrike, Inc., whose contact information is at the end of this
Privacy Policy.
2. SCOPE OF THIS PRIVACY POLICY, AND A NOTE REGARDING SERVICE DATA
Where indicated, this Privacy Policy applies to Service Data. We do not control
the content of Service Data, and, because of security features in the Platform,
in most cases we are unable to read such content. Under the GDPR and similar
laws, Wrike is considered the Customer’s Processor of any Personal Data in the
Service Data.
Wrike Processes Personal Data in the Service Data under the instructions of the
relevant Customer or as required by applicable law, as described in the Wrike
Terms of Service at https://www.wrike.com/security/terms or the alternative
agreement (if applicable) signed by Wrike and that Customer for the Service
Offerings. For any Workspace on the Platform, the relevant Customer is the one
that Wrike authorizes to control the administrator account. Specifically, that
Customer is the Controller for all information submitted by any User to that
Workspace, including Regular Users, External Users, and Collaborators. The
foregoing is true even when those Users happen to be employees of another
Customer, as each Customer is a Controller of only its own Workspaces. Regular
Users of a Workspace can find contact information for the relevant Customer’s
administrator(s) by logging in to the Workspace and selecting “Profile”, then
“Profile Settings”, and then “Account Information”. Other individuals may
contact Wrike to ask Wrike to forward a request or inquiry to a particular
Workspace’s administrator or designated contact point.
Wrike may disclose any Service Data, including certain deleted Service Data, or
data previously received from deactivated Users, to the relevant Customer, and
Wrike provides the Customer with certain tools for modifying, deleting or taking
other steps with Service Data. Accordingly, Users and other individuals should
contact the relevant Customer with any requests relating to Personal Data about
them that may appear in that Customer’s Service Data. If Wrike receives a
request from a User to exercise rights in Service Data, we will refer the User’s
request to the relevant Customer and cooperate with that Customer’s handling of
the request, subject to any special contractual arrangement with that Customer.
For requests from Customer account administrators relating to their own Personal
Data, Wrike may handle the request directly.
The Privacy Policy also applies to our handling of Personal Data that is not
Service Data, such as Personal Data about:
* Visitors to our websites and events;
* Prospective Customers and their personnel;
* Reseller and referral partners;
* People who sign up for our newsletters or other marketing; and
* Current Customers and Users, in relation to their procurement of Service
Offerings and management of the relationship with Wrike.
However, this Privacy Policy does not cover any data we Process in the context
of our own recruiting and human resources management activities.
3. TYPES OF PERSONAL DATA WE COLLECT
Because we designed the Platform to be content- and data-agnostic, our Customers
are empowered to provide us with any kind of Personal Data in the Service
Data.
In addition to Service Data, we collect contact details, professional details
such as title and name of company, information about the browsers and devices
that individuals use to interact with us, information about an individual’s
interactions with Wrike or our partners, payment information, and inferences
drawn other Personal Data.
We obtain much of this data directly from the relevant individuals, including in
some cases with the technology described in the “Cookies and Automated Data
Collection” section further below. We also obtain Personal Data directly from
our current or prospective Customers and from other third-party sources such as
resellers, referral partners, distributors, list vendors and marketing
companies, as well as from publicly available sources such as prospective
Customer websites and third-party sites like LinkedIn.
4. HOW WE USE PERSONAL DATA
Wrike uses Personal Data as follows:
* To provide and improve our Service Offerings, including internal analysis of
aggregate usage patterns;
* To respond to questions, concerns, or customer service inquiries, and to
otherwise fulfill individuals’ requests;
* To send information about our current and future Service Offerings, including
marketing communications by phone, email, online display advertising, and
other channels;
* To offer and provide our Service Offerings to you through our approved
resellers;
* To analyze market conditions and use of our Service Offerings;
* To customize the content and advertising individuals see on our websites,
across the Internet, and elsewhere;
* To enforce the legal terms that govern our business and online properties;
* To comply with law and legal process and protect rights, safety and property;
and
* For other purposes requested or permitted by our Customers, Users or other
relevant individuals, such as website visitors.
We may combine data collected from you with other sources to help us improve the
accuracy of our marketing and communications as well as to help expand or tailor
our interactions with you. This includes combining Personal Data we obtain
through online channels with information we obtain through offline channels, as
well as other information (such as referral programs), for the purposes
described above. We may anonymize or aggregate personal information and use it
for the purposes described above and for other purposes to the extent permitted
by applicable law. We also may use Personal Data for additional purposes that we
specify at the time of collection. We will obtain your consent for these
additional uses to the extent required by applicable law.
5. DISCLOSURES OF PERSONAL DATA
We share Personal Data as follows:
* For the uses of information described above, including to make appropriate
disclosures in response to lawful requests by public authorities, such as to
meet national security or law enforcement requirements; and
* In connection with an actual or potential business sale, merger,
consolidation, change in control, transfer of substantial assets or
reorganization.
For those purposes, we may share information with:
* Our Affiliates;
* Other entities that help us with any of the above, such as our
sub-processors, our CRM system provider, data storage and backup providers,
marketing service providers, customer relationship management providers,
accounting providers, technical service providers, our payment processor, and
the marketing and analytics companies described in Section 7 below;
* Other entities involved in the legal-related matters described above; or
* Other entities involved in the significant corporate transactions described
above, such as an acquirer of Wrike.
6. LEGAL BASES FOR PROCESSING PERSONAL DATA
The laws in some jurisdictions require companies to tell you about the legal
grounds they rely on to use or disclose your Personal Data. To the extent those
laws apply, our legal grounds for Processing Personal Data are as follows:
* To honor our contractual commitments to an individual: Some of our Processing
of Personal Data is to meet our contractual obligations to the individuals to
whom the Personal Data relate, or to take steps at their request in
anticipation of entering into a contract with them. For example, when an
individual purchases admission to a Wrike event, we may Process their payment
information on this basis.
* Consent: Where required by law, and in some other cases, we handle Personal
Data on the basis of consent. For example, some of our direct marketing
activities happen on the basis of opt-in consent, such as sending marketing
emails to individuals who have requested them.
* Legitimate interests: In many cases, we handle Personal Data on the ground
that it furthers our legitimate interests in commercial activities, such as
the following, in ways that are not overridden by the interests or
fundamental rights and freedoms of the affected individuals: Customer
support; Marketing, including, in some cases, direct marketing such as via
email; Protecting our Customers, Users, personnel and property; Analyzing and
improving our business and Service Offerings; and Managing legal issues. We
may also Process Personal Data for the same legitimate interests of our
Customers and business partners.
* Legal compliance: We need to use and disclose Personal Data in certain ways
to comply with our legal obligations.
7. COOKIES AND AUTOMATED DATA COLLECTION
In our websites, apps and emails, we and third parties may collect certain
information by automated means such as cookies, Web beacons, JavaScript, mobile
device functionality, browser-based or plugin-based local storage such as HTML5
storage or Flash-based storage, and other similar techniques and technologies.
This information includes unique browser identifiers, unique device identifiers
such as the Apple Advertising Identifier or Android Advertising ID, IP address,
browser and operating system information, geolocation, other device information,
Internet connection information, as well as details about individuals’
interactions with our apps, websites and emails. Such details include, for
example, the URL of the third-party website from which you came, the pages that
you visit on our websites, and the links you click on in our websites.
As part of this, we and third parties may use automated means to read or write
information on your device, such as in various types of cookies and other local
storage. Cookies and local storage are files that can contain data, such as
unique identifiers or other information, that we or a third party may transfer
to or read from an individual’s device for the purposes described in this
Privacy Policy.
The cookies and other technologies described here fall into four basic
categories:
* Essential: These are strictly necessary to provide you with our online
presence, such as access to secure areas that require registration. Users
cannot refuse them without impacting functionality.
* Functional: These allow Users to browse or benefit from some of its features,
such as setting language preferences. Similar to the essential technology
described above, if these are disabled, it could impact your experience to
use some functionality.
* Analytics: These allow us or our third-party analytics providers to collect
statistics on the use of our Service Offerings and website.
* Advertising: These cookies and other technologies, administered primarily by
our third-party advertising partners, track individuals’ online activities
over time and use this information to show them ads that are tailored to
their individual interests or characteristics and/or based on prior visits to
certain sites or apps, or other information we or they know, infer or have
collected from them. For example, we and these providers may use different
types of cookies, other automated technology, and data to (i) recognize
individuals and their devices; (ii) inform, optimize and serve ads; and (iii)
to report on our ad impressions, other uses of ad services, and interactions
with these ad impressions and ad services, including how they are related to
visits to specific sites or apps.
To learn more about interest-based advertising, including how to opt out from
the targeting of interest-based ads by some of our current ad service partners,
visit aboutads.info/choices, youradchoices.ca or youronlinechoices.eu from
each of your browsers on each of your devices. You can opt out of Google
Analytics and customize the Google Display Network ads by visiting the Google
Ads Settings page and installing the Google Analytics Opt-out Browser Add-on
from each browser on each device. If you replace, change or upgrade your
browser, or delete your cookies, you may need to use these opt-out tools again.
We do not respond to browser-based do-not-track signals. Please visit your
mobile device manufacturer's website, or the website for its operating system,
for instructions on any additional privacy controls in your mobile operating
system, such as privacy settings for device identifiers and geolocation.
You may be able to set your web browser to refuse certain types of cookies, or
to alert you when certain types of cookies are being sent. Some browsers offer
similar settings for HTML5 local storage, and Flash storage can be managed as
described here.
8. PERSONAL DATA RIGHTS AND CHOICES (INCLUDING DIRECT MARKETING OPT-OUT)
All Users can:
* Review and update certain User information by logging in to the relevant
portions of the Platform.
* Deactivate their accounts by contacting us at
https://help.wrike.com/hc/requests/new, subject to any contractual provisions
between Wrike and the Customer responsible for the account. Except when the
Customer has requested closure of all its User accounts, information in a
deactivated User account may be available to the Customer for some time.
* Deactivate data collection by our browser extension by uninstalling it.
Controls related to cookies and other automated data collection are described in
the “Cookies and Automated Data Collection” section above. Anybody can
unsubscribe from marketing emails by clicking the unsubscribe link they contain.
Residents of the European Economic Area, the UK and many other jurisdictions
have certain legal rights to do the following with Personal Data we control:
* Obtain confirmation of whether we hold Personal Data about them, and to
receive information about its Processing;
* Obtain a copy of the Personal Data, and in some cases, receive it in a
structured, commonly used and machine-readable format, or have it transmitted
to a third party in such form;
* Update, correct or delete the information;
* Object to our Processing of the information for direct marketing purposes;
* Object to other Processing of the information; and/or
* Withdraw consent previously provided for the Processing of the information.
Residents of the European Economic Area, the UK and Switzerland also have
certain rights under the Privacy Shield, as described in the “International Data
Transfers” section below.
To exercise any of those rights with respect to the Personal Data Wrike
controls, individuals should contact us as described at the end of this Privacy
Policy.
To exercise any rights relating to Service Data, Users should contact the
relevant administrator for the Workspace associated with the Service Data, not
Wrike. Regular Users of a Workspace can find contact information for the
relevant Customer’s administrator(s) by logging in to the Workspace and
selecting “Profile”, then “Profile Settings”, and then “Account Information”.
Other individuals may contact Wrike to ask Wrike to forward a request or inquiry
to a particular Workspace’s administrator or contact point. If you are a
Customer account administrator or Customer account owner and require assistance
with this process, such as if you want to make a request with respect to your
own User data, you may contact us as described below.
Many of the rights described above are subject to significant limitations and
exceptions under applicable law. For example, objections to the Processing of
Personal Data, and withdrawals of consent, typically will not have retroactive
effect.
Every individual also has a right to lodge a complaint with the relevant
supervisory authority.
9. SECURITY
To provide security for Service Data within the Platform, we maintain physical,
organizational and technical safeguards, which are subject to periodic changes.
The specific Platform security options available to Customers depend on their
Platform Plan. Customers’ use of available safeguards will impact the level of
protection available for the Service Data. Communications with Wrike through
other methods such as email or phone are not subject to those protections.
Third-party software and services integrated into our Service Offerings, such as
Google Drive, Box, Dropbox and other integrations, are handled by such third
parties subject to their own privacy and security procedures, which we do not
control.
We use different safeguards to help secure the other Personal Data we handle.
No security method is perfect, and we cannot guarantee that any data will remain
secure.
10. DATA RETENTION
We hold Personal Data for as long as necessary to fulfill the purposes set forth
in this Privacy Policy. Information may persist in copies made for backup and
business continuity purposes for additional time.
11. INTERNATIONAL DATA TRANSFERS
We are headquartered in the United States, and recipients of the data
disclosures described in this Privacy Policy are located in the United States
and elsewhere in the world, including where privacy laws may not provide as much
protection as those of your country of residence. However, eligible Customers
can arrange to have their Workspaces stored in our data center located in the
European Union.
Customers also may transfer Service Data to Wrike on the basis of legal
mechanisms approved by the European Commission and other relevant authorities
for cross-border data transfers. These include Standard Contractual Clauses,
which may be used in conjunction with additional safeguards that Wrike offers,
such as Wrike Lock (which allows Customers to access to their Wrike data while
managing their own encryption keys) and other encryption and security features
provided under our multiple information security certifications: ISO/IEC
27001:2013, SOC2 Type II, ISO/IEC 27018:2019, and Cloud Security Alliance STAR
Level 2.
Wrike has certified that it adheres to the EU-US Privacy Shield Framework and
the Swiss-US Privacy Shield Framework regarding the collection, use, and
retention of Personal Data from European Economic Area member countries, the
United Kingdom, and Switzerland transferred to the United States pursuant to
Privacy Shield. We recognize that the Court of Justice of the European Union
ruled in July 2020 that a certification under the EU-U.S. Privacy Shield
Framework no longer can serve as the basis by which entities subject to the GDPR
export Personal Data to outside the UK and European Economic Area. As affected
Customers who relied only on our Privacy Shield certification transition to the
other options Wrike provides (described above), Wrike will continue to honor its
obligation to comply with the Privacy Shield Principles with respect to such
data. If there is any conflict between the policies in this Privacy Policy and
additional protections for individuals that are provided under the Privacy
Shield Principles, the additional protections in the Privacy Shield Principles
shall govern with respect to data subject to the Privacy Shield.
The following statements apply to all EEA, UK and Swiss Personal Data that is
received by Wrike in the United States pursuant to the Privacy Shield:
* Wrike is subject to the jurisdiction and enforcement authority of the United
States Federal Trade Commission.
* EEA, Swiss and UK individuals have the right to access their Personal Data
that has been transferred into the United States and to correct or update
that information. Individuals also have the right to erase information that
has been processed in violation of the Privacy Shield Principles. To
exercise any of these rights, which are subject to exceptions under the
Privacy Shield Principles, individuals should refer to the contact
information at the end of this policy.
Our Privacy Shield certification is available
at https://www.privacyshield.gov/list. To learn more about the Privacy Shield
program, please visit https://www.privacyshield.gov. When Wrike receives
Personal Data under the Privacy Shield and then transfers it to a third-party
service provider acting as an agent on Wrike’s behalf, Wrike has certain
responsibility under the Privacy Shield if both (i) the agent Processes the
information in a manner inconsistent with the Privacy Shield, and (ii) Wrike is
responsible for the event giving rise to the damage.
Covered European residents should direct any questions, concerns or complaints
regarding Wrike’s compliance with the Privacy Shield to Wrike as described at
the bottom of this Privacy Policy. Wrike will attempt to answer your questions
and satisfy your concerns in a timely and complete manner as soon as possible.
If, after discussing the matter with Wrike, your issue or complaint is not
resolved, Wrike has agreed to participate in the Privacy Shield independent
dispute resolution mechanisms listed below, free of charge to you. Please
contact Wrike first.
* For human resources Personal Data that Wrike receives under the Privacy
Shield (defined under Privacy Shield essentially as information about an
employee collected in the context of the employment relationship):
cooperation with the EEA data protection authorities (DPAs), the UK
Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection
and Information Commissioner (FDPIC).
* For other Personal Data Wrike receives under the Privacy Shield: Wrike has
further committed to refer unresolved privacy complaints under the EU-U.S.
and Swiss-U.S. Privacy Shield Principles to an independent dispute resolution
mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely
acknowledgment of your complaint, or if your complaint is not satisfactorily
addressed, please visit https://www.bbb.org/EU-privacy-shield for more
information and to file a complaint. This service is provided at no charge to
you. Please do not submit human resources complaints to BBB EU Privacy
Shield.
If your Privacy Shield complaint cannot be resolved through the above channels,
under certain conditions, you may invoke binding arbitration for some residual
claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at
https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
Wrike makes its own international transfers of personal data, in many cases
through the use of European Commission-approved Standard Contractual Clauses and
other data protection contract language. To exercise any legal right to see
copies of the data transfer mechanism documents that Wrike uses to transfer data
to third parties, please contact us. Our Service Offerings allow our Customers
and Users to make international data transfers to third parties, such as to
other Users, or to providers of integrations, for which they are solely
responsible.
12. NOTIFICATION OF CHANGES
Wrike may change this Privacy Policy to reflect changes in the law, our data
handling practices or the features of our business. The updated Privacy Policy
will be posted on Wrike.com.
13. CONTACT INFORMATION
If you have questions, requests or complaints relating to a Customer’s handling
of your Service Data, please contact the relevant Customer. If you have
questions regarding our practices or this Privacy Policy, or to send us requests
or complaints relating to Personal Data, please contact us:
Wrike, Inc.
Attention: Legal and Compliance
9171 Towne Center Drive, Suite 200
San Diego, CA 92122
privacy@team.wrike.com
or
Wrike, Inc.
Attention: Legal and Compliance
1 Grand Parade
Ranelagh, Dublin, D06 R9X8
Ireland
privacy@team.wrike.com
14. ADDITIONAL PRIVACY DETAILS FOR CALIFORNIA RESIDENTS
The subsections below apply only to “personal information” about California
residents (as that term is defined in the CCPA) and they supplement the
information in the rest of our Privacy Policy above. Data about individuals who
are not residents of California is handled differently and is not subject to the
same rights described below. These subsections also do not apply to Service Data
(defined above), which is handled as described in Section 2 of our Privacy
Policy, even when the Service Data is about a resident of California.
The specific pieces of personal information we collected in the last 12 months
generally falls into the following categories under California law, to the
extent that any of the following are personally identifiable: identifiers (such
as name, address, email address and other contact information); commercial
information (such as transaction data, and information about an individual’s
interactions with Wrike or our partners); financial data (such as payment card
information); audio and visual information (such as recordings of certain calls,
meetings, and events); internet or other network or device activity, and other
information described in the Cookies and Automated Data Collection section of
our Privacy Policy; geolocation information; professional or employment related
data (such as title); other information that identifies or can be reasonably
associated with you, and inferences drawn from any of the above.
In the twelve months leading up to the effective date of this Privacy Policy,
Wrike used the personal information as follows:
* To provide and improve our Service Offerings, including internal analysis of
aggregate usage patterns;
* To respond to questions, concerns, or customer service inquiries, and to
otherwise fulfill individuals’ requests;
* To send information about our current and future Service Offerings, including
marketing communications by phone, email, online display advertising, and
other channels;
* To analyze market conditions and use of our Service Offerings;
* To customize the content and advertising individuals see on our websites,
across the Internet, and elsewhere;
* To enforce the legal terms that govern our business and online properties;
* To comply with law and legal process and protect rights, safety and property;
and
* For other purposes requested or permitted by our Customers, Users or other
relevant individuals, such as website visitors.
CCPA “sale” of California personal information
The CCPA requires businesses that “sell” personal information, as the term
“sell” is defined under the CCPA, to provide an opt-out from such sales. Some
people have taken the position that when a website or app uses third-party
cookies and similar technology for its own analytics or advertising purposes,
the website/app is engaged in a “sale” under the CCPA if the third parties have
some ability to use, disclose or retain the data to improve their service or to
take steps beyond the most narrowly drawn bounds of merely providing their
service to the website/app. Some take this position even when the website/app
pays the third party (not vice versa), and in most cases merely provides the
third party with an opportunity to collect data directly, instead of providing
personal information to the third party. If you take the position that any of
the relationships described above involve a “sale” within the meaning of the
CCPA, then you may consider Wrike to have “sold” what the CCPA calls
“identifiers” (like IP addresses), “internet or other electronic network
activity information” (like information regarding an individual’s browsing
interactions on wrike.com), and “commercial information” (like the fact that a
browser visited a page directed to people who are considering purchasing from
us) to marketing and analytics companies. As we await clarity on this point
and, if applicable, the arrival of a proven method for handling CCPA-like choice
options for it, we continue to offer opportunities to limit and/or opt out of
the collection and/or use of data via certain third-party cookies and similar
technology for analytics and advertising purposes, as described in the Cookies
and Automated Data Collection section of our Privacy Policy. In any case, no
matter how “sale” is defined, Wrike has no actual knowledge of selling the
personal information of individuals under 16 years of age.
Collection and Disclosure of California Personal Information During Past 12
Months
The chart below provides more detail on our disclosures of California personal
information during the 12 months leading up to the effective date of this
Privacy Policy:
Category of personal information collected Categories of third parties to which
it was disclosed for a business purpose Identifiers, such as name, username,
email address, phone number, address, IP address Affiliates, data storage and
backup providers, marketing service providers, customer relationship management
providers, accounting providers, technical service providers, payment
processors, and marketing and analytics companies; and entities involved in
legal-related matters with Wrike. Professional or employment-related
information, such as title Same as first row Commercial information, such as
information provided to us in your communications (some of which is personal
information), transaction data, and information about interactions with Wrike or
our partners Same as first row Financial information such as payment card number
Payment processors Audio and visual information Same as first row Internet or
other electronic network activity information, such as technical data about a
device and information about a device’s interactions with our website Same as
first row, with the exception of payment processors Audio and visual information
Same as first row Internet or other electronic network activity information,
such as technical data about a device and information about a device’s
interactions with our website Same as first row, with the exception of payment
processors
California Privacy Rights
If you are a California resident, California law may permit you to request that
we:
* Inform you of the categories of personal information we have collected about
you in the last twelve months; the categories of sources of such information;
the categories of personal information that we sold or disclosed about you
for a business purpose; the business or commercial purpose for collecting or
selling your personal information; and the categories of third parties to
whom we have “sold” or otherwise disclosed personal information for a
business purpose.
* Provide access to and/or a copy of certain information we hold about you.
* Delete certain information we have about you.
Certain information is exempt from such requests under applicable law. You also
may have the right to receive information about the financial incentives that we
offer to you (if any). You also have certain rights under the CCPA not to be
subject to certain negative consequences for exercising CCPA rights.
We will take steps to verify your identity before responding to your request,
which may include requesting that you respond to an email that we send to you,
or otherwise verifying your name, email address or other information that will
help us to confirm your identity.
If you are an agent making a request on behalf of a consumer, you must verify
that you are authorized to make that request, which may include requiring you to
provide us with written proof that satisfies CCPA requirements, such as an
appropriate letter signed by the consumer or a power of attorney. We also may
require the consumer to verify their identity directly with us.
To request to exercise any of these rights, please visit
https://www.wrike.com/contactus/ and click “Privacy” on the drop-down menu for
the fastest response. Otherwise, contact us at 877-779-7453.
LAST UPDATED July 28, 2022.
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