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Submitted URL: https://ckyd-zgph.maillist-manage.net/click/15bf0219b0ec9dd8/15bf0219b0e83950
Effective URL: https://www.compliance.ai/blog/regulatory-trends-a-look-back-and-into-2024/
Submission: On January 02 via manual from CL — Scanned from DE
Effective URL: https://www.compliance.ai/blog/regulatory-trends-a-look-back-and-into-2024/
Submission: On January 02 via manual from CL — Scanned from DE
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Blogs > Regulatory Trends: A Look Back and into 2024
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REGULATORY TRENDS: A LOOK BACK AND INTO 2024
December 19, 2023
SPEAKERS
Asif Alam, Donna Bales, and Phil Cox
(Moderator) Ronjini Joshua
Introduction
Ronjini Joshua <Moderator>
Hello, everybody. Thanks for joining us. I’m going to just wait a couple of
minutes. We have a lot of registrants today. So, I’ll wait for them to file in.
We’ll start in just a couple of minutes and get going.
<pause>
Moderator
I always forget to bring the lounge music. We should do that next time. Yeah.
Thanks for your patience, everybody.
<pause>
All right, we will get started. Thank you for joining us today, we are looking
at Regulatory Trends: a look back into 2024 (and beyond, of course.) We have a
few housekeeping items before we get started. If you have any questions during
the webinar, please feel free to drop them in the Q&A section. (There’s a Q&A
chat box.) Our panelists will answer them at some point during the session (if
it’s highly relevant) or we’ll hold it till the end. So don’t worry, we will
address your questions during the meeting. If we don’t get to it, we’ll email
you with the answer. This will be on demand. So, we are recording, and this will
be available on demand and emailed out to all the registrants after the webinar.
If you have any other concerns, feel free to chat with me: I’m at Compliance AI.
(It’ll either go to Sheila or myself). If you have any issues with sound or
anything like that, you could chat with me directly as well. So, with that, I’m
going to hand it over excuse me to Asif Alam, our CEO of Compliance AI to get us
started with our esteemed advisors and guests today.
Asif Alam <Asif>
Thanks a lot, Ronjini. Happy Holidays everybody. It’s so great to be here as we
are closing 2023. What a year 2023 is. Donna, Phil and I are looking forward to
having a great conversation here. But before I do that, I want to very quickly
introduce our two distinguished advisors who are with us today, Donna Bales is a
seasoned practitioner with 20-plus years in financial markets. She has been our
advisor for some time, and she has been amazing. She has some great insights.
She will give you a very good insightful perspective on Canada also. I’m looking
forward Donna, to the conversation. We also have Phil Cox. Phil has joined us as
an advisor recently. So, I’m looking forward to having a very interesting
discussion with you, Phil. Phil has an amazing career (as you can see here) with
the RBS/NatWest group and more recently with Silicon Valley Bank. He has done
pretty much everything from technology to information security, and global
operations. He’s very well-versed in third-party risk management and all that
stuff. So, this will be very interesting. We are looking forward to a lot of the
questions that hopefully you guys will ask. Just to tee it up, what we will be
focused on is number one, (which is in the minds of everyone), how did 2023
fare, and the impact of regulations? What do organizations need to monitor as
“hot button” issues in today’s shifting financial landscape? We saw that (trust
me), in the first quarter, we saw that this year. Last but not least, is your
organization prepared for 2024, and what’s ahead? What are you doing around
those things? So, with that Ronjini, if you don’t mind, we’ll do a quick poll,
right here. What’s the hot button challenge you see emerging in 2024? (I cannot
vote. I have a very strong opinion here), but I hope everybody else does.
Poll #1
What hot-button challenges do you see emerging in 2024?
1. Operational Resilience
2. Using AI and data oversight in compliance and risk.
3. Transparency and disclosure
<Moderator>
We’ll give you guys about a minute to answer (so that we can get the right
results).
Asif
Yeah, so keep the poll open. But with that, I would just start off looking back
at the year, the new cost of compliance and everything. So. Phil, do you want to
or Donna?
Phil Cox <Phil>
Yes, I’m happy to pick this one up Asif and it’s good to be connected to
everybody on here. Obviously 2023 has been quite a turbulent year and it’s
really shifted focus on to regional banks that were already under pressure (in
relation to their strategy, if you like.) The deposit gathering, and the
pressures on the focus with FDIC insurance and those types of things, as well as
lending (and banks’ appetite to lend), the emergence of the private markets and
the credit funds that have that have emerged and the different FinTechs taking
small pieces of mortgages and other credit products. So, it’s already been a
tough time. As rates have risen, so have margins been squeezed, because
depositors have been much more focused on the safety of their money, and also
the returns that they’re getting. More and more expectations on financial
institutions (from a regulatory compliance perspective), which brings its own
pressures and costs, making the focus on compliance and regulatory matters a
huge priority. So definitely a challenging year, which is going to set the tone,
I think, for 2024 and 2025.
Asif
Donna, do want to add anything?
Donna Bales <Donna>
Yeah, sure. I think the other big thing we can’t ignore is the end of 2022 when
generative AI drops. With that net black last year, (for 2023), it’s been a year
where we’re just trying to understand it. The regulators are trying to figure
out how they might update or revise existing regulations that maybe applied to
oversight and new vertical regulations, (like the EU act, Executive Order,
etc.,) have come to fruition. So, a lot of fluidity there in terms of
regulation, at a time also, when this generative AI has the potential to
significantly improve productivity, right? So, people are really eager to use it
and get their hands on it. But at the same time, there’s this push-pull between
innovation and regulation. So, a really interesting year in terms of that. Lots
of talk around this push-pull between innovation and regulation. Also, I think,
tagging on to what Phil said, that this enhanced focus on risk management can’t
be ignored, right? At every institution, there’s much more rigor there, based on
the activities and issues with the regional banks early last year.
Asif
Yeah, exactly. And the poll says, (the poll we just did) says so. So, to that, a
lot of folks are talking about Gen AI, and how that has impacted the whole year.
It’s just not compliance, it’s everything but even in compliance. I very vividly
remember starting the year 2023 and then how in the middle of Q1, where all the
banks, (the regional banks) went through this very turmoiled time, if you will,
in the banking industry, combined with the interest rate pressure. So, there was
a lot of stuff happening within the regional bank. Then on top of that, you had
Gen AI, this technology thing all over. How do you use it? What do you want to
do? One thing I remember, if I look back on Q1 on into Q2 of this year is that a
lot of our customers were initially asking about Gen AI, but then also making
sure how we are using it. What are we doing? Hopefully, you’re not using “open
AI” and all that. So, there was a lot of talk about the whole Gen AI. I think
within this year, what has happened is that, with all those discussions and all
the things happening in q1 and q2. I won’t say that it has matured completely,
but in the discussion, people are more aware of what it can do and what we
should not be doing with it. Again, within the compliance area, it’s the same:
creating boundaries and that “fine line” of what can it be used for and what to
pass on it for now, in that sense. So that takes us to, (and I think this is an
important area also) we’ll go back to open AI. We’re still talking about it.
Donna, do you want to talk a little bit about the experimentation and other
things in here?
Donna
Yeah, sure. Because, you know, we’re in this community here. We’re all in
financial services and the reality is, in financial services, large language
models have been used for some time, right? Like, if you look at a financial
crime solution, (a surveillance solution), more than likely, they use large
language models, right? What’s happened with generative AI is that it has become
accessible to a wider group of individuals within every organization. It’s been
a really interesting year because we did a lot, (the Canadian Reg Tech
Association) did a lot with the community in 2022. On AI governance, we thought
we were in really good shape, we thought we tackled it, and then generative AI
drops. Then the NIST risk framework drops. And it kind of changes the dynamics
and it made you have to relook at governance and risk. So, it’s been an
interesting time. I totally agree, we’re seeing this experimentation at
organizations, in terms of using it for tasks like summarization, first draft
policy development, code development, and things like that. But at the same
time, depending on the materiality of the use case, there’s been a lot of
thought around how to adjust a governance and risk framework to deal with
low-level as well as high-level use cases. So, a lot going on, a lot of risks.
Some are existing AI risks that everybody was aware of already, like
accountability, explainability, bias, and things like that. However, some of
these risks are amplified, or new risks are introduced with generative AI. So, a
lot going on there. I’m sure we’re going to talk a lot about data today but at
the end of the day, data underpins models. There’s a lot of focus on really
looking at data governance and data protection, in the use cases of generative
AI models as well. I could talk forever, but I’m sure Phil has some things to
say about this.
Phil
Maybe, let’s move to the next slides. I think this is for me, kind of
foundational, which is around the data point itself, because I would almost
liken it as: you have to be careful that you’re not focused on ‘icing the cake’
before you have a good understanding of the cake. Right. By that, I mean, how
good is your data as an organization? Where is it set? Do you have the right to
use the data for the purposes that you intend to use it (using new advanced
tools)? I think for organizations that are more in the regional banking or kind
of mid-size, technology-related companies, this is a big deal because the large
financial institutions of the world have had to figure this out for several
years now, in order to manage their businesses effectively. But the smaller
companies, they can get away with (for some time) saying “Yeah, we have the
address of the company in seven places and sometimes it’s different and it’s not
always fully written out in some places.” So where would you pull the address
from and have this data strategy to understand what data you’ve got, where it
sits, how it is governed, how it’s changed over time, (as the information
changes), and how robust that is, to be able to use these advanced tools, to
enhance the way you run your business. Because there is a great risk that the
tools will get ahead of that reality. The tools are giving you answers that are
based on flawed data and that is a huge kind of risk when boardroom leaders are,
in theory going to make the best use of these tools by making decisions around
the information put in front of them. That information needs to be robust. So, I
think it’s going to bring an ever-greater focus to the world of data management
and data governance. I know many of your firms (those of you who’ve registered),
are pretty focused on this and have been building out the talent and the teams
that are focused on this.
Asif
I’ll just bring it a little bit about how we see AI. Because, Donna, to your
point, there was a lot of commotion to start off the year, but I think there is
a clear line of delineation of what Gen AI is versus what AI is, and other
things. What we are very proud and very passionate about is our ability,
frankly, to learn from decisions made by different things. We have this
proprietary (what we call “expert in the loop”) approach to prescribe
classifications, and decisions, that benefit organizations that are sort of
comparable, if you will, in terms of size, location, and product offerings. So,
what it means is that if you’re an asset manager, (or if you’re looking at
mortgage lending, or in a certain state) the information that you’re looking
for, you would get what you want. Again, through technology, we can add data.
Again, to Phil’s point, about how important data is, we can add different
resources in a very rapid turnaround. I think those are some important things:
where data is really important, but you need to have a trusted partner in that.
You can’t cross the partner, who takes data seriously in those elements and how
you talk about curation and refined data, I think about from a compliance
perspective of expansive mapping, if you will, how do you automatically map
user-defined labels to make citations, to enable extending, taxonomy based on
sort of user-defined data? So I think data is a very big word, but how do you
bring it home? How, you know, what is? You know, how do you make it useful in
that sense?
Donna
How do you connect the data to the risk? Right? Because, when you’re using AI,
in any sense, you know, there’s a use case, there’s an outcome you’re looking to
achieve? Right? Then the next question is, what data is going to be put into
that use case? Are you using personal data? Are you not using personal data? Are
you using your own data? But are you using external third-party data, like so
kind of like just going through the whole lifecycle and thinking about the
different elements and at the end of the day, every use case should be
risk-weighted, and understood: “Okay, this is a low-level,” we’re just using it
to write a first draft of an RFP. It’s low level, or it’s high level, we’re
actually using it for credit adjudication because we’re an insurance company. So
really thinking about it in that risk of real risk-based approach to how you are
doing your model risk management. I think this is a real area, I was actually
talking to one of the Canadian regulators the other day about this because this
is really important, because at the end of the day, when you start using
generative AI, you’re not necessarily part of a risk team. You might be in a
group, in product development, and/or something like that. You still need to
understand the risks and I think this is going to be one of the biggest
challenges for all banks, (regardless of size) is thinking about how they are
going to apply agile risk management processes that are robust, yet also agile.
Asif
Yeah, 100%. So then going (I think we touched upon some of this) But Donna, you
want to touch upon some of the FI’s? Again, a little bit more on third-party
risk management?
Donna
Oh, yeah. So you can develop your own model in-house, or you can use a
third-party model, or a third-party solution. When you start using third-party
solutions, if you are a financial institution, and you are regulated, you are
responsible, you take on the risk of your third parties. So this is an area
where we’re going to see a lot of focus on but now that the regulate regulations
are getting a little bit more clear. We’re going to see a lot more focus on
third-party risk management, in terms of how it works practically.
Traditionally, in third-party risk management, you have a service provider, you
develop a contract, and you have these contract obligations. But in a world
where technology and business is moving so fast, you have to have a much more
intimate relationship with your third party. If something goes wrong, you’re
using bad data from a third party, you are taking on that risk, right? And that
could be financial, it could be reputational. By the time you’re looking at the
contract, you could have a significant business impact, right? So this whole
area of third-party risk management, I think we’re going to see is a very key
theme from both FI’s because the financial institutions are taking on the risk.
And they’re going to need a lot more assurances around how third parties are
using their data, and how they can get that day-to-day. assurances that there
isn’t anything amiss,
Asif
Yeah. Phil, do you want to add anything in there?
Phil
Yeah, look, I think Donna hit the nail on the head. I think this bullet point at
the end here is where the relationship has shifted, it’s this notion that it
used to be about, do we have a good contract? Do we have the legal team, you
know, produced a good contract that covers all of the bases that we’ve got the
slavery protections, whatever it might be, from a legal perspective, and it
shifted to more about operational considerations. So data sharing, access
controls, cyber risks, those types of things where you can, as an institution be
dragged into the issues that your suppliers have, or could have, I think is much
more about resilience and operational risk. And that has been a significant
shift and a huge focus from regulatory bodies, of course, in the last couple of
years in particular. Awesome, awesome.
Asif
Then, it brings us to 2024. Right. So I guess, before we start 2024, another
thing that I will say, again, bringing it a little bit on the Reg change and
compliance. Another thing I saw more of than ever before, was that with so much
happening in q1, going into q2 of this year, the complexity and the velocity of
the requirement for the Compliance Office, just went at a crazy pace. What I
keep saying is that, you know, many years back when technology when the 2008
happened when banks and financial institutions were having different kinds of
challenges. On mostly the trading side, technology became a must-have not a nice
to-have. I’m seeing the same tenacity right now in the compliance officers at
the banks and the financial institutions. And what I mean by that is that, with
the regulators becoming more proactive than reactive with everything that is
happening around the globe, just not in the United States, but I see it in
Canada, I see it in Europe, that technology is now became becoming a must-have,
in that sense. How do you actually use technology as a co pilot? If you will,
right? So, it’s not about eliminating jobs or doing that. But how do how do you
really help? And it goes back to the notion that how can you work in a smarter
way, by using technology and especially repeatable stuff? How do you actually
get those things in a very repeated way, in a very consistent way? However you
want to do it? Because you have technology now, and you can use that. With all
that said, nice.
Donna
Can I add to that? Because I love that point. I think that there’s a real
opportunity for the challenger banks. I call them challenger banks, because in
Canada, we’ve got like “Big Five” banks, and then we have these challenges. But
I think there’s a real opportunity here for them if they use technology because
they’re more nimble. They are not as heavily reliant on legacy systems here in
Canada 80% of technology in one of the top five banks is legacy systems. So, you
can imagine how that hampers real, real progress when you’re trying to deal with
things where you have to deal with data lineage, for example. So I think that’s
a great point that you made Asif, that technology is an enabler, we all know
that. I think we’re at a really interesting time for firms that really embrace
it and make that investment. They have a real opportunity, I think, for kind of
more growth than they’ve been accustomed to, because I think the organizations
that are not leveraging it, in a younger demographic, are not going to have the
same longevity.
Asif
Yeah, yeah. Absolutely, I agree. Phil, before we go on to 2024, anything about
before, on 2023 what are the other pressing points, and again, wearing your risk
hat and others, bringing it to the risk and compliance area? Anything that you
see that was very in the forefront?
Phil
Yeah, well, I certainly, first of all, would emphasize what Donna has said there
about FinTechs, they build their companies in a different way. And so, if you’re
working in a large organization that has to do a KYC refresh, you’ve got
hundreds or thousands of people writing out to come to companies and
individuals, refreshing the information. A FinTech would, every three months, as
you log into their app ask you to confirm that your information is still the
same. And if you don’t, you can’t access the system. So, they haven’t an
embedded way of just checking and refreshing their information, and having an
audit trail that they have validated the information they hold. Because, you
know, a lot of organizations across many different industry segments actually
have coped in recent years, largely through people. Largely through systems that
do some of what they need to do, but then people are filling the gaps of the
technology. I think we’re seeing a shift to risk management being much more
about technology actually building earlier in processes, steps that protect the
organization and protect their customers and clients in the product flow, in the
product management, if you like. And so that is a huge effort for existing
businesses to kind of re-engineer their processes and shift the controls left.
But it’s one that, in order to be efficient and not to continue to have armies
of people doing this stuff. Because in that notion, AI is just going to tell you
that you’ve got outcomes that are varied. That you make mistakes, that you don’t
catch things, that when you look at it, you’re looking at it downstream in the
process, and things can already have come off the tracks. So, I think there’s an
increasing focus on the controls in an organization. Where are those controls
what type of controls they are, and how can we push those controls to be more
preventative and further left and earlier in the process themselves, using
technology and the steps in the technology of FI’s business works.
Asif
Cool. So now let’s talk very quickly about, (I think the way we want to do it.)
So, if you guys have questions, guys, please start putting them in the Q&A, we
would love to answer some questions also. But before we go to the questions and
everything, let’s talk about 2024. Right? I mean, what does 2024 look like, in
that sense? Donna, can I start with you? In that sense from Canada? Can you give
us give us a perspective?
Donna
I guess I can try. Because there’s a lot of regulation right now. It’s very
heavy here. There’s been some emphasis, post-COVID on operational resilience. We
had a new guideline called E-21 that focuses on operational resilience. What
that is, (to listeners) it’s alright, how resilient is your organization to
disruption? So COVID was a disruption that caused a lot of operational issues.
So operational resilience focuses on that. To assess, what are your critical
operations, and you can see why that’s important, right? Because digitization is
rampant within the banking sector. Those are critical operations. Your retail
banking system goes down, which has significant issues for your organization. So
the interesting thing about this is they also brought in a novel guidance that
links integrity with security. So what they say is, the more integral your
organization, and the stronger your culture around risk management governance,
the more likely you’re going to have to protect yourselves from security
breaches and threats. Then they kind of link that into another new guideline on
culture and behavior risks. And this is really getting into improving the
strength of your culture, and getting back to what I was saying: everybody’s got
to understand risk going forward. If you’re offside on risk, how are you
monitoring bad behavior in your organization? So, there’s this whole new
emphasis on this, and there is a lot to unpack, and the guidance brings in a lot
of horizontal risks and links a lot of different legislation. So, it’s going to
keep people very, very busy here. And I stopped there because I could go on and
on about regs, I’ll let Phil say, but there’s a lot more happening, in terms of
transparency, disclosure and model risk management.
Asif
Phil?
Phil
Yeah, well what we proved in 2023, is that we all live in a goldfish bowl. The
world works extremely fast when you get things wrong. I think the implications
of that can be fast and they can be severe (we saw that obviously.) Now there
will be there will obviously be a lot of focus continually on any FDIC insurance
reform that comes as a result of the apparent shock that there’s a lot of banks
out there holding deposits for clients, businesses and personnel that are more
than 250,000. I don’t think it should have been a shock. And that reform or not,
would it take the shape of the savings market? Because so far, it’s happened to
banks who are largely commercially focused. I think if there were any challenges
with banks having much more of the US consumer exposure, then this whole
awareness of deposits to save up to 250,000 and not beyond that, I think would
be a much bigger issue in the general public, and it would change consumer
behavior, even more than it might already have been impacted. So I think that’s
one thing that we remain watchful about in relation to what could happen, but
this reputation management is the way that I think about things overall. So that
brings in the conduct of the firm it brings in the strength and stability of
your suppliers that we talked about earlier, the data. I remember when we were
asked to do PPP loans in the pandemic and we said, as an organization, we will
not be able to handle this manually, There’ll be too much fraud, and we’ll never
get the loans booked. You know, we will be a logjam. So we have to do it on an
automated basis as much as possible. So why don’t we push the information that
we have to each client and almost get them to kind of very quickly verify that
information? Of course, as soon as we did that, all we did was tell our clients
who don’t have up-to-date information about you, right? And so I think this
whole notion that data is the key to unlocking this much more digital world that
organizations can operate in. We have so many examples of it everywhere we look
really. So, I think that’s going to continue to be a huge theme this year (or
next year.)
Asif
Yeah and again, another thing I’m seeing, as we are going into 2024, I already
talked about how technology would I feel, I truly feel that would play a bigger
part. Another thing that I saw was that reg change if you will, was just seen as
what are the new regulations that impact us? It kind of stopped at that, from
reg change management to now the reg change management is blending with the
policy change management, to what I’m calling compliance change management. And
what I mean by that is with reg change, how do you use technology to actually
take the reg change management and what are your policies and procedures, your
controls? How does it affect you? If there’s a new regulation coming in, how do
you use technology to actually help in those elements? We visited a lot of our
customers, we sat with a lot of customers, and actually announced a solution
earlier this year, called “Bring your own content” with that very narrative,
which is to say that (and we jokingly), called this summer, the summer of HR,
because what is now happening is that the compliance officers and risk officers,
they are just not sitting in a silo, they are actually talking to everybody in
the group, and what is my HR policy number 2121? How does that affect you, or
regulation here or there? Either? It’s an M&A activity, either, you know,
whatever it is, how do you, again, use technology to help you get there faster?
And that’s one thing that I feel like as we go into 2024, it will happen more,
more and more of that.
Phil
And then I think Asif, I think that’s where Compliance AI, where the AI has
really come into its own because if a senior regulator stands up today, at a
lunch and does a presentation and mentions three words that you can map back to
regulation, in other words, signaling something that could change or is coming
or reference to it, that you can, instead of playing whack a mole and catch
up/trying to keep up with things that you actually get insights into what
regulators are thinking, where the puck is traveling, and to get the business
thinking about the business strategy in the light of evolving compliance and
regulatory change.
Asif
Yeah. And again, before I go from the slide to the next one. Donna, do you see
anything? I have two more questions before we go to the next slide from your
perspective, Donna do you see the first half of 2024 differently? Do you see
something different happening? Before I go to Phil, I’ll just throw it out
here: Next year being the election year, do you see more regulations or less
regulation? But before I go there, Donna I’ll go to you first and then to Phil.
Donna
So, I don’t know too much about how the politics swing in the US but you know,
interesting, ESG was supposed to come out from the SEC in April of 2023 and we
still haven’t seen it, right. So politics do play. I don’t know if I have any
comment on whether we’ll see more or less. I know here in Canada, a lot is going
on because we’re updating our privacy regulations. We’ve got ADA, which is our
AI act. We have existing regulations like consumer protection that are looking
at how AI might impact their existing roles, and what might need to be updated.
We’ve had we have pretty big issues here in terms of financial crime and money
laundering and there’s a lot of attention on that. So, there’s just a huge
volume here and a non-election year. So, I’m sorry, I can’t comment really.
Asif
No worries about that. Phil, do you? Do you have any worries?
Phil
Yeah, just very quickly, I think. For me, there are two aspects to it. One is I
think there will be more regulation in areas where it’s considered by regulators
that it’s going to be helpful and clarify things and kind of bring into the
context that the second thing is, the potential that as the regulators shift
down the spectrum of bringing what they’ve always looked at, for larger
institutions to medium size institutions is really policing the existing
regulations more heavily. And that will feel to regional banks and smaller
organizations and other financial institutions like new regulations because
they’re going to be expected to up their game. A perfect example being
third-party risk management, where smaller banks have a pretty plain vanilla
process to that. But obviously, larger banks have very sophisticated
considerations around fourth-party risks and other things. And so I think it’s
going to feel like there’s more regulation, even if there’s not, because
there’ll be more policing of some of the higher risk areas.
Donna
And the regulators are much more data-driven themselves, and how they police. So
they’re much more apt how they oversee is much more technical than it used to
be. And we know here that some of the regulators are going through modernization
efforts, specifically on modernizing their technology.
Asif
So we have a question for me, it’s very technical. So I can go back to my
engineering team. And I can find out, but I’ll throw it to you, Amanda. And fair
enough, you may have an answer to this. When discussing data governance with
engineers, what technical terms should we use to communicate how to silo
personal data? From the training, create privileged access.
Phil
Yeah, I think we, we can take it offline with Amanda, I think ultimately, this
is all about the governance around test-to-learn environments, and also how you
make sure that as you’re building things, you can you know, have sandbox
environments where you can use data, but you’re not doing any damage with them
or you’re not using data for any purpose it wasn’t intended to be used for and
things like that. So there has to be strong governance around this and the
notion of your SDLC practices. And the way that you know, what agile engineering
is governed as well, but you’re the technology guy Asif. So,
Asif
So, yeah, yeah and we can take it offline also. But one follow-up question I had
to give a better answer, if you will, is “Do you mean that you have some data
that you want to share and other data that you want to keep private?” Meaning,
how you want to do that. Pull data may be available to many constituents and
some not. So, we can take it offline. We will definitely answer that question
for you.
Donna
From a big picture view, not versus technical view. People should know what PII
data is across the data science team. So just sharing that information like
“what is PII data?” and what should be what should be protected at a higher
access privilege, I think just, you know, linking it to the reg and what is PII
data?
Asif
Awesome. So, before I go to the next slide, which is a little poll “Where do you
stand in your tech evolution”, which is some of the questions in here that you
see. One thing I will say is that, as we have been seeing and I’ve mentioned the
complexity and the velocity before, it continues to increase, and what I see
more and more often is that it was already the case in 2023. In my opinion, it
will be more the case in 2024, that you need to use technology as your co-pilot.
It is not about eliminating; it’s not about getting rid of it. Think about it as
a co-pilot of how you do that. And it’s the only way to, frankly, remain ahead
of the increasingly proactive regulator regulators that are out there. And I
don’t know, Phil, I mean, with your experience as the COO and other major roles
that you have had, what do you think? Again, looking back and looking ahead,
what was technology? Can you talk a little bit about that, if you will?
Phil
Yeah, we mentioned earlier that if you go back a few years, a lot of
organizations through people that these challenges, and of course, that was one
way of, quickly catching up with where you need to get to we also talked earlier
about the strategic challenges organizations will face in traditional banking
areas. So, you know, deposit gathering, lending, everyone’s focused on fee
income and cards and FX and other revenue streams like that. And if you talk to
almost every bank, they want to focus on wealth management, right? So, kind of
everyone is in a very similar boat. And the outcome of that is we’re going to
have to watch costs very carefully. And therefore, you can’t keep throwing
people at problems, we have to automate the way in which we conduct our business
more effectively. And those technology investments have got to produce a
compelling ROI, relative to ‘people costs’ of handling that work, right?
Companies can shift their employees from the United States to a lower-cost
location. But actually, the long-term fix is to digitize these processes. I
think providers will have those solutions and will get smarter at helping those
organizations to get short-term returns on those investments for a long-term
contract and fix for these particular areas. I think it’s where the institutions
and the technology providers will partner understanding that that is the end
game, right is risk management is process improvement. But it’s cost control and
cost reduction at the same time. Because strategically, that’s what the
organization needs to happen, there’s not going to be a 5% increase in budget,
in tech and ops, there is not going to be those kinds of numbers, and you’ve got
to pay the staff that you have, who are all coping with inflation and other
costs. So, you’ve got to find efficiencies, and that’s really going to be the
scale to navigate that as leaders in these areas.
Asif
Awesome.
No, I totally agree and that really takes us to an end, guys, if anyone has any
questions or anything, please feel free to ask. But I’ll take this opportunity
to talk a little bit about why Compliance AI? I mean, as we are talking about
technology and everything. Some of the things that I have seen in this industry
for some time is the first part, which is the reg intelligence. It’s table
stakes, a lot of companies do that which is really providing you feeds,
jurisdictions, all that. But it’s the impact analysis. It’s the business
profiling of what we do. Our ability to actually automatically map reg
requirements based on the lines of business and jurisdictions: it could be
federal, could be state, could be international foreign organizations. The
capability to enable rapid onboarding and accurate filtering of record changes,
I think those are important things. The in-depth, you don’t have to worry about
“what are the new regulations that are coming in?” Another thing that I talked
about earlier, which we are very proud that we have started doing is really what
I call hierarchical user content processing. or bring your own content solution
that automatically maps record changes to impact or documents and policies could
be controls could be anything, it really reduces the time and resources needed
to monitor and maintain accurate and scalable connections between record changes
and internal documents and policies. I think those are important things.
Automatic obligation extraction, how do you actually very quickly do that? Is
also very important. And if you are international, we cover about 30,
auto-translated languages, and enforcement action explorer, I know it’s
important because we include near real-time enforcement action intelligence that
really enables your organizations to make decision decisions based on
violations, penalties and respondent information. So, there are a lot of things
that are out there. And as, as 2024 is kicking off, I really encourage you to
set up a demo with our team, I think Ronjini will share the link and everything.
We will be more than happy to. We are trying to do a lot of those things. We can
definitely help you get a great start in 2024 when it comes to direct change
management or even policy change management when it comes to bringing your own
content perspective. Ronjini. Back to you. Any questions, any more questions? I
have in the background, the question that was asked around the first thing, so
we will get back to the person who asked the question. With more details, we
will email and I have some more information from my team, who are more
intelligent than I am from an engineering perspective. So, they will I will send
more information on that.
Ronjini Joshua
Thank you guys, this is a great discussion, a lot of things to think about in
the coming year. Again, thank you so much for joining us, this will be on demand
and will be sent out to everybody. So you will get a chance to kind of go back
and listen to the parts that you might have missed. Or if you came in late or
early or had the leaves, you’ll be able to catch some of it. If you are
interested in a demo, you can feel free to email us at marketing@compliance.ai.
We’ll be happy to customize a demo for you and your team. In addition, you’ll be
able to actually right on our website, you can actually go to
www.compliance-ai.com And right on the right corner, request a demo and we can
get that scheduled for you. And then as you actually take a look at the chat
box, we have a direct link there too. So you could take a look there. But thank
you everyone for joining. Happy Holidays. I hope you have an amazing new year.
And you all are prepped with technology solutions to help you do whatever you
need to do.
Asif
I really want to thank Phil and Donna, thanks a lot for your insights and for
your greatest insights and all the expertise that you have provided. And Happy
Holidays from me to everyone.
Ronjini Joshua
Thank you, everybody. Have a great day. Thanks everyone.
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ASIF ALAM
CEO & Board Member
Asif Alam is the Chief Executive Officer at Compliance.ai. A leader in shaping
disruptive technology, his experience includes building products using AI and
natural language processing for GRC, payments, lending, risk, trading, and new
solutions, from Fortune 500 companies to startups.
In his most recent role, he served as the Chief Strategy Officer of
ThoughtTrace, unlocking new revenue streams and markets, and reignite portfolio
growth. ThoughTrace was then acquired by Thomson Reuters in 2021.
He brings more than 20 years of management and business experience; increasing
profitability, unlocking new revenue streams and markets, and reignite portfolio
growth for companies like Thomson Reuters, Crux Informatics, and Finastra. Asif
is a forward-thinking expert driving engagement via client forums, public
presentations, and white papers.
You can find more about Asif Alam at http://www.linkedin.com/in/asifalam
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Cesar Lee is a Principal at WRV, a venture capital fund focused on early-stage
investments in hardware, semiconductor, and other technology-related companies.
Previously, he was an investment professional at Riverwood Capital, a
technology-focused, late-stage venture capital, and private equity fund. He
began his career at RBC Capital Markets, where he was part of the Mergers &
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Maria Devassy is a RegTech, Content, and Technology leader with over 20 years of
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management, audit, advisory, and compliance business across Industries.
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Hugh Cadden is a recognized expert in derivative financial and trading markets
including futures, options, and swaps. Hugh is currently a senior consultant and
expert with OnPoint Analytics, Inc. an economic, finance and statistical
consultancy specializing in expert testimony for complex litigation. He has been
specializing in the organization, operation, and regulation of financial and
trading markets for over 40 years. Hugh’s experience includes both the public
and private sectors and he has held senior level positions with the U.S.
Commodity Futures Trading Commission including serving as Director of the
Division of Trading and Markets and Deputy Director of Enforcement. He has been
qualified as an expert on financial and trading market matters before the
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the U.S. Tax Court, Financial Industry Regulatory Authority, National Futures
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Drake Ross is a former bank regulator who specialized in compliance with
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agencies, he provided extensive training and guidance and developed materials to
ensure full comprehension and proper application of rules, laws, policies, and
guidance, and served as a Subject Matter Expert in numerous areas. Because of
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because of his extensive knowledge of the FDIC deposit insurance regulations, he
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Carliss Chatman is an Assistant Professor of Law teaching Contracts, Agency and
Unincorporated Entities, Corporations, and Transactional Skills. Her work is
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with community organizations. Through leadership positions, she has developed
expertise in corporate governance and non-profit regulation. She has also been
instrumental in strategic planning and fundraising efforts. Prior to law
teaching, Professor Chatman was a commercial litigation attorney in Houston,
Texas. In practice, she focused on trial law, appeals and arbitration in
pharmaceutical, health care, mass torts, product liability, as well as oil, gas,
and mineral law. In addition to negotiating settlements and obtaining successful
verdicts, Professor Chatman has also analyzed and drafted position statements
regarding the constitutionality of statutes and the impact of statutory
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Mariam is an Operating Principal at Cota Capital. Mariam has experience
providing guidance on strategic and operational planning to Venture and Growth
stage companies. Prior to Cota Capital, Mariam spent her career in management
consulting as a Director at KPMG. She has experience leading global
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Richard Dupree has held multiple Risk, Compliance and Operations positions at
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Dr. Marsha Ershaghi Hames is Managing Director of Strategy & Development at LRN,
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