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 * Home
 * Speakers
 * Programme
 * Event Bio
 * Venue
 * Sponsors
 * Journal
   * 8th Annual
   * 7th Annual





10TH ANNUAL CEM AND CUSTOMER LOYALTY MENA SUMMIT


14 – 15 NOVEMBER 2023 | DUBAI


REGISTER NOW

REQUEST PROGRAMME



SPEAKERS


SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES



BASSEL EL SHABOURY

Vice President Africa & Head of Marketing High Growth Region

NITIN BHANDARI

SVP & Head of Payit Digital Wallet

JANE ZHENNI CAI

Associate Vice President, Service Design

AHMAD BATAINEH

Cluster Director of Digital Marketing

AHMED KHEDR

Vice President Retail | Digital Transformation

READ MORE ABOUT SPEAKERS' CASE STUDIES



HOTTEST TOPICS THAT WILL BE DISCUSSED THIS ANNUAL

Nowadays, the wishes and expectations of customers are changing faster than
ever. Companies across all industries experience it, but only a few manage to
keep up with the changes and truly satisfy their customers. New technologies
open new possibilities but, at the same time, create challenges that cannot be
ignored. These challenges are crucial for growth, but to face them properly, one
must know the market, current trends and have the ability to react in time. What
is the future of customer experience? Do you know the potential changes in
customer retention and loyalty?
The 10th Annual CEM and Customer Loyalty MENA Summit has been designed to cover
all the current hot topics and challenges regarding Customer Experience
Management and to explore new case studies based on top cross-industry leaders’
experience. This interactive business conference will provide you with more
valuable knowledge about the main challenges and opportunities in customer
experience management, retention and establishing strong customer relationships,
using an omnichannel approach to reach every client, securing digital
experiences as a method to build trust, building effective customer journeys for
a seamless experience, monitoring brand management to make your company unique,
leveraging client insights to provide better UX, creating exciting and useful
loyalty programs to keep customers engaged and more.
Secure your spot at this interactive business meeting and seize the opportunity
to connect with influential executives from leading organisations. The right
place and the right time to share your ideas, get insights and inspiration.


COVER OVER 8 TOPICS

 * Need for universal approach in CEM – Balance between automation and
   personalisation
 * Global loyalty: Run loyalty and CX across continents, countries, cultures,
   and currencies
 * Analysing customer behaviour through journey mapping: Uncovering insights for
   enhanced experiences
 * How has digital transformation become a crucial driver for enhancing customer
   experience?
 * Surpassing expectations – Creating an exceptional customer experience
   strategy across industries
 * The power of employee engagement: Building a strong brand through your people
 * Loyalty programs: Exploring the impact of loyalty programs on driving repeat
   business and customer retention
 * The future of CX: Emerging technologies that will shape customer experiences



> “
> 
> Excellent event, great knowledge. I really liked the variety of industries and
> experiences shared
> 
> Nikon– GM – Customer Satisfaction

> “
> 
> Very interactive and a great platform to learn from other people’s success
> 
> Amazon– General Manager – MENA Customer Service

> “
> 
> I loved and enjoyed it a lot! I gained a lot of useful information that may
> help me in my work life
> 
> Accor Hotels– Director of Loyalty

> “
> 
> Very informative with opportunities to interact with different industries
> 
> Riyad Bank– Senior Vice President – Customer Experience

 * 
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FEW PHOTOS FROM OUR SUMMITS


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EVENT PROGRAMME


FILL YOUR DETAILS IN THE FORM AND WE WILL SEND YOU THE WHOLE BROCHURE FILLED
WITH ALL DETAILS




YOUR COPY OF THE BROCHURE IS PREPARED.

Inside you will find

 * What keynote speakers will be taking part in the exclusive speaking panel
 * What Case Studies will be discussed by our senior corporate speakers
 * The minute by minute breakdown of the conference

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   * 7th Annual



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