boards.greenhouse.io Open in urlscan Pro
52.40.205.137  Public Scan

Submitted URL: https://lnkd.in/gtXbTW92]
Effective URL: https://boards.greenhouse.io/rivian/jobs/5348392003
Submission: On October 26 via api from JP — Scanned from JP

Form analysis 2 forms found in the DOM

POST https://boards.greenhouse.io/rivian/jobs/5348392003

<form id="application_form" enctype="multipart/form-data" action="https://boards.greenhouse.io/rivian/jobs/5348392003" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓">
  <input type="hidden" name="fingerprint" id="fingerprint" value="d9a7fb7953752ea481ac23d32fdc94ff2ef11dd0">
  <input type="hidden" name="render_date" id="render_date" value="2022-10-26 00:07:20 +0000">
  <div id="main_fields">
    <h2 class="heading">Apply for this Job</h2>
    <div class="required-fields">
      <span class="asterisk">*</span> Required
    </div>
    <div class="clear"></div>
    <script>
      var EMAIL_ADDRESS_VALIDATOR_URL = 'https://email-address-validator.us.greenhouse.io/address/validate';
    </script>
    <div class="field">
      <label for="first_name">First Name <span class="asterisk">*</span></label>
      <input type="text" id="first_name" name="job_application[first_name]" aria-required="true" maxlength="255" autocomplete="given-name">
    </div>
    <div class="field">
      <label for="last_name">Last Name <span class="asterisk">*</span></label>
      <input type="text" id="last_name" name="job_application[last_name]" aria-required="true" maxlength="255" autocomplete="family-name">
    </div>
    <div class="field">
      <label for="email">Email <span class="asterisk">*</span></label>
      <input type="text" id="email" name="job_application[email]" aria-required="true" maxlength="255" autocomplete="email">
    </div>
    <div class="field">
      <label for="phone">Phone</label>
      <input type="text" id="phone" name="job_application[phone]" maxlength="255" autocomplete="tel">
    </div>
    <div class="field">
      <label id="location_autocomplete_label" for="job_application[location]"> Location (City) <span class="asterisk">*</span>
      </label>
      <div id="location_autocomplete_root" data-location_provider="Pelias" data-location_type="locality,localadmin,borough" data-required="true" data-maxlength="255"><auto-complete id="job_application_location" for="location_autocomplete-items-popup"
          src="#" data-provider="Pelias" data-type="locality,localadmin,borough">
          <input id="auto_complete_input" name="job_application[location]" type="text" aria-labelledby="location_autocomplete_label" aria-required="true" maxlength="255" role="combobox" aria-controls="location_autocomplete-items-popup"
            aria-expanded="false" aria-autocomplete="list" aria-haspopup="listbox" autocomplete="off" spellcheck="false">
          <ul id="location_autocomplete-items-popup" hidden="" aria-label="results" role="listbox"></ul>
          <div id="location_autocomplete-items-popup-feedback" class="sr-only" aria-live="polite" aria-atomic="true"></div>
        </auto-complete><a href="#" class="locate-me">Locate me</a><span></span><label>&nbsp;</label><span data-id="1666742840834" data-for="location-control"><input type="hidden" name="job_application[city]" class="location-city"><input
            type="hidden" name="job_application[country_long_name]" class="location-country-long-name"><input type="hidden" name="job_application[country_short_name]" class="location-country-short-name"><input type="hidden"
            name="job_application[latitude]" class="location-latitude"><input type="hidden" name="job_application[longitude]" class="location-longitude"><input type="hidden" name="job_application[state_short_name]"
            class="location-state-short-name"><input type="hidden" name="job_application[state_long_name]" class="location-state-long-name"><input type="hidden" name="job_application[postal_code]" class="location-postal-code"></span></div>
    </div>
    <div class="field">
      <fieldset id="resume_fieldset" aria-describedby="validate_resume">
        <legend>
          <label aria-label="required" id="resume"> Resume/CV <span class="asterisk">*</span>
          </label>
        </legend>
        <div class="attach-or-paste " required="required" data-allow-s3="true" data-field="resume" data-file-types="[&quot;pdf&quot;,&quot;doc&quot;,&quot;docx&quot;,&quot;txt&quot;,&quot;rtf&quot;]" data-model="job_application">
          <div class="drop-zone hidden"> Drop files here </div>
          <div id="resume_chosen" class="chosen">
            <img alt="resume chosen" src="https://boards.cdn.greenhouse.io/assets/file-296f4c2a42607d24e6901b7c58b0693d4178df7fe4edf1b50e9585efdfad7d39.png">&nbsp;&nbsp; <span id="resume_filename"></span>
            <button name="button" type="button" class="unstyled-button remove" aria-label="Remove attachment"><img width="11" height="11" alt="Remove attachment"
                src="https://boards.cdn.greenhouse.io/assets/cancellation/x-00cb7c69bded92bc90f03e0028a3457a4905b1e28c8a7fe16b792086c4288c29.png"></button>
          </div>
          <div class="link-container">
            <button name="button" type="button" data-source="attach" class="unstyled-button link-button" aria-describedby="resume-allowable-file-types">Attach</button>
            <a data-source="dropbox" href="#">Dropbox</a>
            <a data-source="google-drive" href="#">Google Drive</a>
            <button name="button" type="button" data-source="paste" class="unstyled-button link-button" aria-pressed="false">or enter manually</button>
          </div>
          <div data-messages="uploaders"></div>
          <div class="validation-anchor" id="validate_resume" style="display: none"></div>
          <div id="resume-allowable-file-types" class="file-types"> (File types: pdf, doc, docx, txt, rtf) </div>
          <div class="progress-bar">
            <div class="upload">
              <div class="progress">
                <div class="bar" style="width: 0%"></div>
              </div>
            </div>
            <a href="#" class="cancel">
      <img width="11" height="11" alt="Cancel" src="https://boards.cdn.greenhouse.io/assets/cancellation/x-00cb7c69bded92bc90f03e0028a3457a4905b1e28c8a7fe16b792086c4288c29.png">
    </a>
          </div>
          <textarea name="job_application[resume_text]" id="resume_text" class="paste" title="Enter manually"></textarea>
        </div>
      </fieldset>
    </div>
    <span id="education_instructions"> When autocomplete results are available use up and down arrows to review </span>
    <div id="education_section">
      <div class="education" data-education-required="true" data-subfield-config="true">
        <hr>
        <fieldset>
          <div class="field">
            <label for="education_school_name_0"> School <span class="asterisk">*</span>
            </label>
            <div class="select2-container school-name background-field" id="s2id_education_school_name_0" style="width: 60%;">
              <a href="javascript:void(0)" class="select2-choice select2-default" tabindex="-1">   <span class="select2-chosen" id="select2-chosen-10">Select a School</span><abbr class="select2-search-choice-close"></abbr>   <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
                for="s2id_autogen10" class="select2-offscreen"> School * </label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-10" id="s2id_autogen10"
                aria-describedby="education_instructions">
              <div class="select2-drop select2-display-none select2-with-searchbox">
                <div class="select2-search"> <label for="s2id_autogen10_search" class="select2-offscreen"> School * </label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" class="select2-input"
                    role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-10" id="s2id_autogen10_search" placeholder=""> </div>
                <ul class="select2-results" role="listbox" id="select2-results-10"> </ul>
              </div>
            </div><input type="hidden" name="job_application[educations][][school_name_id]" id="education_school_name_0" class="school-name background-field" placeholder="Select a School" aria-required="true"
              data-url="https://boards-api.greenhouse.io/v1/boards/rivian/education/schools" data-validators="[{&quot;type&quot;:&quot;notBlank&quot;,&quot;key&quot;:&quot;SchoolNameRequired&quot;}]" tabindex="-1" title="
          School
            *
        " style="display: none;">
            <a class="remove-background-field hidden" href="#"><img alt="Remove Education" src="https://boards.cdn.greenhouse.io/assets/svg/close-2388e0f798509ffdefd9fe48321955a399f62a302d4f33f96e798f2272a7b52d.svg"></a>
          </div>
          <div class="field">
            <label for="education_degree_0"> Degree <span class="asterisk">*</span>
            </label>
            <div class="select2-container degree background-field" id="s2id_education_degree_0" style="width: 60%;">
              <a href="javascript:void(0)" class="select2-choice select2-default" tabindex="-1">   <span class="select2-chosen" id="select2-chosen-11">Select a Degree</span><abbr class="select2-search-choice-close"></abbr>   <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
                for="s2id_autogen11" class="select2-offscreen"> Degree * </label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-11" id="s2id_autogen11"
                aria-describedby="education_instructions">
              <div class="select2-drop select2-display-none select2-with-searchbox">
                <div class="select2-search"> <label for="s2id_autogen11_search" class="select2-offscreen"> Degree * </label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" class="select2-input"
                    role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-11" id="s2id_autogen11_search" placeholder=""> </div>
                <ul class="select2-results" role="listbox" id="select2-results-11"> </ul>
              </div>
            </div><select name="job_application[educations][][degree_id]" id="education_degree_0" class="degree background-field" aria-required="true" data-placeholder="Select a Degree"
              data-validators="[{&quot;type&quot;:&quot;notBlank&quot;,&quot;key&quot;:&quot;DegreeRequired&quot;}]" tabindex="-1" title="
          Degree
            *
        " style="display: none;">
              <option value=""></option>
              <option value="10094758003">N/A</option>
              <option value="10094759003">High School/GED</option>
              <option value="7198439003">Associate's Degree</option>
              <option value="7198440003">Bachelor's Degree</option>
              <option value="7198441003">Master's Degree</option>
              <option value="7198442003">Master of Business Administration (M.B.A.)</option>
              <option value="7198443003">Juris Doctor (J.D.)</option>
              <option value="7198444003">Doctor of Medicine (M.D.)</option>
              <option value="7198445003">Doctor of Philosophy (Ph.D.)</option>
              <option value="7198447003">Other</option>
            </select>
          </div>
        </fieldset>
      </div>
    </div>
    <a id="add_education" href="#">
  + Add Another <span class="offscreen">Education</span>
</a>
  </div>
  <hr>
  <div id="custom_fields">
    <div class="field">
      <label>LinkedIn Profile <br>
        <input type="hidden" name="job_application[answers_attributes][0][question_id]" id="job_application_answers_attributes_0_question_id" value="11929634003">
        <input type="hidden" name="job_application[answers_attributes][0][priority]" id="job_application_answers_attributes_0_priority" value="0">
        <input type="text" name="job_application[answers_attributes][0][text_value]" id="job_application_answers_attributes_0_text_value" aria-required="false" maxlength="255" autocomplete="custom-question-linkedin-profile">
      </label>
    </div>
    <div class="field">
      <label>Website <br>
        <input type="hidden" name="job_application[answers_attributes][1][question_id]" id="job_application_answers_attributes_1_question_id" value="11929635003">
        <input type="hidden" name="job_application[answers_attributes][1][priority]" id="job_application_answers_attributes_1_priority" value="1">
        <input type="text" name="job_application[answers_attributes][1][text_value]" id="job_application_answers_attributes_1_text_value" aria-required="false" maxlength="255" autocomplete="custom-question-website">
      </label>
    </div>
    <div class="field">
      <label>Have you ever worked at Rivian?<span class="asterisk">&nbsp;*</span>
        <br>
        <input type="hidden" name="job_application[answers_attributes][2][question_id]" id="job_application_answers_attributes_2_question_id" value="11929636003">
        <input type="hidden" name="job_application[answers_attributes][2][priority]" id="job_application_answers_attributes_2_priority" value="2">
        <div class="select2-container" id="s2id_job_application_answers_attributes_2_answer_selected_options_attributes_2_question_option_id" style="width: 200px;">
          <a href="javascript:void(0)" class="select2-choice" tabindex="-1">   <span class="select2-chosen" id="select2-chosen-1">Please select</span><abbr class="select2-search-choice-close"></abbr>   <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
            for="s2id_autogen1" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-1" id="s2id_autogen1">
          <div class="select2-drop select2-display-none">
            <div class="select2-search select2-search-hidden select2-offscreen"> <label for="s2id_autogen1_search" class="select2-offscreen"></label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false"
                class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-1" id="s2id_autogen1_search" placeholder=""> </div>
            <ul class="select2-results" role="listbox" id="select2-results-1"> </ul>
          </div>
        </div><select name="job_application[answers_attributes][2][answer_selected_options_attributes][2][question_option_id]" id="job_application_answers_attributes_2_answer_selected_options_attributes_2_question_option_id" aria-required="true"
          style="width: 200px; display: none;" tabindex="-1" title="">
          <option value="">Please select</option>
          <option value="62307038003">No</option>
          <option value="62307039003">Yes, current employee</option>
          <option value="62307040003">Yes, current contractor</option>
          <option value="62307041003">Yes, former employee</option>
          <option value="62307042003">Yes, former contractor</option>
        </select>
      </label>
    </div>
    <div class="field">
      <label>Who is your most recent employer? (Type N/A if not applicable).<span class="asterisk">&nbsp;*</span>
        <br>
        <input type="hidden" name="job_application[answers_attributes][3][question_id]" id="job_application_answers_attributes_3_question_id" value="11929637003">
        <input type="hidden" name="job_application[answers_attributes][3][priority]" id="job_application_answers_attributes_3_priority" value="3">
        <input type="text" name="job_application[answers_attributes][3][text_value]" id="job_application_answers_attributes_3_text_value" aria-required="true" maxlength="255"
          autocomplete="custom-question-who-is-your-most-recent-employer-type-na-if-not-applicable">
      </label>
    </div>
    <div class="field">
      <label>Will you now, or in the future, require employer visa sponsorship (e.g., H-1B)? <span class="asterisk">&nbsp;*</span>
        <br>
        <input type="hidden" name="job_application[answers_attributes][4][question_id]" id="job_application_answers_attributes_4_question_id" value="11929638003">
        <input type="hidden" name="job_application[answers_attributes][4][priority]" id="job_application_answers_attributes_4_priority" value="4">
        <div class="select2-container" id="s2id_job_application_answers_attributes_4_boolean_value" style="width: 385px;">
          <a href="javascript:void(0)" class="select2-choice" tabindex="-1">   <span class="select2-chosen" id="select2-chosen-2">--</span><abbr class="select2-search-choice-close"></abbr>   <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
            for="s2id_autogen2" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-2" id="s2id_autogen2">
          <div class="select2-drop select2-display-none">
            <div class="select2-search select2-search-hidden select2-offscreen"> <label for="s2id_autogen2_search" class="select2-offscreen"></label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false"
                class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-2" id="s2id_autogen2_search" placeholder=""> </div>
            <ul class="select2-results" role="listbox" id="select2-results-2"> </ul>
          </div>
        </div><select name="job_application[answers_attributes][4][boolean_value]" id="job_application_answers_attributes_4_boolean_value" aria-required="true" tabindex="-1" title="" style="display: none;">
          <option value="">--</option>
          <option value="1">Yes</option>
          <option value="0">No</option>
        </select>
      </label>
    </div>
    <div class="field">
      <label>To help us assess any potential export control restrictions, please indicate if you’ve ever been a citizen of any of the following countries: Iran, Syria, N. Korea, Cuba, China, Venezuela, or Crimea. <span class="asterisk">&nbsp;*</span>
        <br>
        <input type="hidden" name="job_application[answers_attributes][5][question_id]" id="job_application_answers_attributes_5_question_id" value="11929639003">
        <input type="hidden" name="job_application[answers_attributes][5][priority]" id="job_application_answers_attributes_5_priority" value="5">
        <div class="select2-container" id="s2id_job_application_answers_attributes_5_boolean_value" style="width: 385px;">
          <a href="javascript:void(0)" class="select2-choice" tabindex="-1">   <span class="select2-chosen" id="select2-chosen-3">--</span><abbr class="select2-search-choice-close"></abbr>   <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
            for="s2id_autogen3" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-3" id="s2id_autogen3">
          <div class="select2-drop select2-display-none">
            <div class="select2-search select2-search-hidden select2-offscreen"> <label for="s2id_autogen3_search" class="select2-offscreen"></label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false"
                class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-3" id="s2id_autogen3_search" placeholder=""> </div>
            <ul class="select2-results" role="listbox" id="select2-results-3"> </ul>
          </div>
        </div><select name="job_application[answers_attributes][5][boolean_value]" id="job_application_answers_attributes_5_boolean_value" aria-required="true" tabindex="-1" title="" style="display: none;">
          <option value="">--</option>
          <option value="1">Yes</option>
          <option value="0">No</option>
        </select>
      </label>
    </div>
    <div class="field">
      <label>I certify that the information and supporting documents provided are true and correct. I understand that any false or misleading representations will be grounds for non-hire or termination at any time during my employment. <span
          class="asterisk">&nbsp;*</span>
        <br>
        <input type="hidden" name="job_application[answers_attributes][6][question_id]" id="job_application_answers_attributes_6_question_id" value="11929640003">
        <input type="hidden" name="job_application[answers_attributes][6][priority]" id="job_application_answers_attributes_6_priority" value="6">
        <div>
          <div class="msg-container" set="11929640003"></div>
        </div>
        <label>
          <input type="checkbox" name="job_application[answers_attributes][6][answer_selected_options_attributes][0][question_option_id]" id="job_application_answers_attributes_6_answer_selected_options_attributes_0_question_option_id"
            value="62307043003" set="11929640003" aria-required="true">&nbsp;&nbsp;Yes </label>
        <br>
      </label>
    </div>
    <div class="field">
      <label>Are you currently authorized to work in the United States? <span class="asterisk">&nbsp;*</span>
        <br>
        <input type="hidden" name="job_application[answers_attributes][7][question_id]" id="job_application_answers_attributes_7_question_id" value="11929641003">
        <input type="hidden" name="job_application[answers_attributes][7][priority]" id="job_application_answers_attributes_7_priority" value="7">
        <div class="select2-container" id="s2id_job_application_answers_attributes_7_answer_selected_options_attributes_7_question_option_id" style="width: 200px;">
          <a href="javascript:void(0)" class="select2-choice" tabindex="-1">   <span class="select2-chosen" id="select2-chosen-4">Please select</span><abbr class="select2-search-choice-close"></abbr>   <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
            for="s2id_autogen4" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-4" id="s2id_autogen4">
          <div class="select2-drop select2-display-none">
            <div class="select2-search select2-search-hidden select2-offscreen"> <label for="s2id_autogen4_search" class="select2-offscreen"></label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false"
                class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-4" id="s2id_autogen4_search" placeholder=""> </div>
            <ul class="select2-results" role="listbox" id="select2-results-4"> </ul>
          </div>
        </div><select name="job_application[answers_attributes][7][answer_selected_options_attributes][7][question_option_id]" id="job_application_answers_attributes_7_answer_selected_options_attributes_7_question_option_id" aria-required="true"
          style="width: 200px; display: none;" tabindex="-1" title="">
          <option value="">Please select</option>
          <option value="62307044003">Yes, I have US work authorization as a US Citizen or US Permanent Resident/Green Card Holder</option>
          <option value="62307045003">Yes, I have US work authorization via a non-immigrant visa (H-1B, L-1, F-1 OPT or CPT, L-1, TN, E-3, O-1, Dependent Visa, Employment Authorization Document/EAD, etc.)</option>
          <option value="62307046003">No, I am not currently authorized to work in the United States</option>
        </select>
      </label>
    </div>
    <div class="field">
      <label>If selected 'other' school, please provide school name. <br>
        <input type="hidden" name="job_application[answers_attributes][8][question_id]" id="job_application_answers_attributes_8_question_id" value="11929642003">
        <input type="hidden" name="job_application[answers_attributes][8][priority]" id="job_application_answers_attributes_8_priority" value="8">
        <input type="text" name="job_application[answers_attributes][8][text_value]" id="job_application_answers_attributes_8_text_value" aria-required="false" maxlength="255"
          autocomplete="custom-question-if-selected-other-school-please-provide-school-name">
      </label>
    </div>
    <div class="field">
      <label>I confirm that I have read the complete Candidate Data Privacy Notice, which contains additional details and important information about the collection, use, disclosure and other handling of my Candidate Personal Data as summarized
        above. <span class="asterisk">&nbsp;*</span>
        <br>
        <span>
          <p>For details please see our <a class="c-link" href="https://rivian.com/legal/candidate-privacy-notice" target="_blank">Candidate Data Privacy Notice</a></p>
        </span>
        <input type="hidden" name="job_application[answers_attributes][9][question_id]" id="job_application_answers_attributes_9_question_id" value="11929643003">
        <input type="hidden" name="job_application[answers_attributes][9][priority]" id="job_application_answers_attributes_9_priority" value="9">
        <div>
          <div class="msg-container" set="11929643003"></div>
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        <label>
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Text Content

Apply Now


FIELD SERVICE ADVISOR

at Rivian Automotive
United States, Massachusetts, Boston

Rivian is on a mission to keep the world adventurous forever. This goes for the
emissions-free Electric Adventure Vehicles we build, and the curious, courageous
souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting
what has always been done. We reframe old problems, seek new solutions and
operate comfortably in areas that are unknown. Our backgrounds are diverse, but
our team shares a love of the outdoors and a desire to protect it for future
generations. 

Rivian is looking for an experienced Service Advisor to work at one of the
world's most adventurous vehicle brands. The ideal candidate will possess the
technical acumen and the ability to provide a strong level of customer service.
If you're able to think quickly on your feet, love to solve operational
problems, have exceptional people skills, and have a passion for adventure, then
we want you on the team. You will be front and center working with our customers
every day to assist with service needs and coordinate with our Operations, Call
Center, Retail, and Marketing teams.

Responsibilities

 * Works every day to deliver a world-class customer experience 
 * Answer phone calls, emails, and drive-in's to address any customer concern
   with the highest level of response and attention
 * Works collaboratively with Operations teams to communicate with customers and
   identify solutions to reduce customer impact
 * Responds thoughtfully to customer inquiries and escalated operational
   failures in a timely fashion
 * Determine if a technical solution can be resolved over the phone; perform
   detailed daily record keeping in the operating system 
 * Conduct payment, invoicing, and estimate transactions within the system; walk
   our customers through a summary of all transactions
 * Translate customer-reported service-related problems to actionable work
   orders for technicians to complete
 * Communicate estimated completion time, regular updates, and follow through on
   each customer vehicle
 * Administer new and used vehicle warranty repairs in accordance with
   manufacturer warranty guidelines
 * Coordinate and communicate the details of every vehicle with each customer
   prior to delivery
 * Analyzes service lapses that result in customer impact and provide feedback
   and reporting as needed
 * Inspect vehicles before each customer delivery to ensure vehicles services
   and/or repairs are performed correctly
 * Perform detailed daily record keeping and reporting
 * Follow up with our customers on services provided; ensure they are satisfied
   with the work performed
 * Meet requirements of the state and federal law for automobile repair and
   consumer protection
 * Contribute to a Rivian culture that is inclusive, and maintain high levels of
   team morale
 * Support a robust customer-centric team of Mobile/Service Technicians, Parts
   Advisors, and Service Manager
 * Collaborate with Service Operations, Sales, Retail, and Delivery & Field
   Operations teams
 * Perform other service-related duties as assigned and be an advocate for our
   customers
 * Over-deliver in a team-based environment to achieve a common goal

Qualifications

 * Minimum of 2 - 3 years experience in an in high-end customer service
   environment
 * High school diploma or equivalent preferred
 * Experience in an automotive or high-tech environment preferred
 * Experience with managing remote service teams preferred
 * Working knowledge and experience of automotive products, repairs, and parts
 * Exhibits patience, empathy, attention to detail, and a passion for
   problem-solving
 * Strong written and verbal communication skills with an ability to translate
   customer needs
 * Detail-oriented with strong analytical, organizational, and interpersonal
   skills
 * Great attitude with a high-energy personality, excellent customer service
   skills, and able to multi-task and thrive in a fast-paced environment 
 * Professional appearance and work ethic
 * Strong desire to help people and willingness to learn new and innovative
   automotive technologies
 * Perform detailed daily record keeping and reporting
 * Over-deliver in a team-based environment to achieve a common goal
 * Basic mathematics skills to prepare and transact estimates and payments
 * Ability to travel up to 75% of the time
 * Must possess a valid driver's license and clean driving record
 * Ability to lift up to 50 lbs
 * Must be at least 21 years of age
 * Must be available for a regular schedule of 40 hours a week, including
   weekends and holidays, according to business need. Shifts may include
   evening, overnight, or early morning hours
 * No drug or alcohol related driving incidents in the last 3 years
 * No more than 1 serious moving violation in the last 3 years
 * Must have a valid driver's license in the state of residence that you will be
   driving/operating a vehicle
 * Will be subject to continuous Motor Vehicle Record (MVR) monitoring
 * Physical exertion may be required to perform occupational tasks (sitting up
   to 2 or more hours at a time, standing for up to 8 or more hours a day,
   walking, bending, kneeling, laying, twisting, carrying, reaching, stretching,
   pushing, pulling, and lifting up to 50 lbs).
 * Frequent use of hands for purposes of grasping and using tools correctly,
   entering data, writing communications, or calling customers or internal
   partners
 * Strong understanding of written and spoken English
 * Ability to see, read and interpret documents such as governmental
   regulations, safety rules, operating and maintenance instructions or
   schematics.

EQUAL OPPORTUNITY

Rivian is an equal opportunity employer and complies with all applicable
federal, state, and local fair employment practices laws. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, national origin, ancestry, sex, sexual orientation, gender,
gender expression, gender identity, genetic information or characteristics,
physical or mental disability, marital/domestic partner status, age,
military/veteran status, medical condition, or any other characteristic
protected by law.

Rivian is committed to ensuring that our hiring process is accessible for
persons with disabilities. If you have a disability or limitation, such as those
covered by the Americans with Disabilities Act, that requires accommodations to
assist you in the search and application process, please email us
at candidateaccommodations@rivian.com.

CANDIDATE DATA PRIVACY

Rivian may collect, use and disclose your personal information or personal data
(within the meaning of the applicable data protection laws) when you apply for
employment and/or participate in our recruitment processes (“Candidate Personal
Data”). This data includes contact, demographic, communications, educational,
professional, employment, social media/website, network/device, recruiting
system usage/interaction, security and preference information. Rivian may use
your Candidate Personal Data for the purposes of (i) tracking interactions with
our recruiting system; (ii) carrying out, analyzing and improving our
application and recruitment process, including assessing you and your
application and conducting employment, background and reference checks; (iii)
establishing an employment relationship or entering into an employment contract
with you; (iv) complying with our legal, regulatory and corporate governance
obligations; (v) recordkeeping; (vi) ensuring network and information security
and preventing fraud; and (vii) as otherwise required or permitted by applicable
law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who
have a need to know such information in order to perform their duties, including
individuals on our People Team, Finance, Legal, and the team(s) with the
position(s) for which you are applying; (ii) Rivian affiliates; and (iii)
Rivian’s service providers, including providers of background checks, staffing
services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data,
including to or in the United States, Canada, the United Kingdom, and the
European Union and in the cloud, and this data may be subject to the laws and
accessible to the courts, law enforcement and national security authorities of
such jurisdictions.  

 

Please note that we are currently not accepting applications from third party
application services.


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Please selectYes, I have US work authorization as a US Citizen or US Permanent
Resident/Green Card Holder Yes, I have US work authorization via a non-immigrant
visa (H-1B, L-1, F-1 OPT or CPT, L-1, TN, E-3, O-1, Dependent Visa, Employment
Authorization Document/EAD, etc.) No, I am not currently authorized to work in
the United States
If selected 'other' school, please provide school name.

I confirm that I have read the complete Candidate Data Privacy Notice, which
contains additional details and important information about the collection, use,
disclosure and other handling of my Candidate Personal Data as summarized above.
 *


For details please see our Candidate Data Privacy Notice


  Yes

Please retain my Candidate Personal Data for up to two years so that Rivian may
consider me for other positions for which I may be eligible and qualified.


  Yes


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VOLUNTARY SELF-IDENTIFICATION

For government reporting purposes, we ask candidates to respond to the below
self-identification survey. Completion of the form is entirely voluntary.
Whatever your decision, it will not be considered in the hiring process or
thereafter. Any information that you do provide will be recorded and maintained
in a confidential file.

As set forth in Rivian Automotive’s Equal Employment Opportunity policy, we do
not discriminate on the basis of any protected group status under any applicable
law.

Gender
Please select Gender
Gender
Please selectMale Female Decline To Self Identify
Are you Hispanic/Latino?
Please select Are you Hispanic/Latino?
Are you Hispanic/Latino?
Please selectYes No Decline To Self Identify
Please identify your race
Please select Please identify your race
Please identify your race
Please selectAmerican Indian or Alaskan Native Asian Black or African American
Hispanic or Latino White Native Hawaiian or Other Pacific Islander Two or More
Races Decline To Self Identify
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed
below, please indicate by making the appropriate selection. As a government
contractor subject to the Vietnam Era Veterans Readjustment Assistance Act
(VEVRAA), we request this information in order to measure the effectiveness of
the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military,
ground, naval or air service who is entitled to compensation (or who but for the
receipt of military retired pay would be entitled to compensation) under laws
administered by the Secretary of Veterans Affairs; or a person who was
discharged or released from active duty because of a service-connected
disability.

A "recently separated veteran" means any veteran during the three-year period
beginning on the date of such veteran's discharge or release from active duty in
the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on
active duty in the U.S. military, ground, naval or air service during a war, or
in a campaign or expedition for which a campaign badge has been authorized under
the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on
active duty in the U.S. military, ground, naval or air service, participated in
a United States military operation for which an Armed Forces service medal was
awarded pursuant to Executive Order 12985.

Veteran Status
Please select Veteran Status
Veteran Status
Please selectI am not a protected veteran I identify as one or more of the
classifications of a protected veteran I don't wish to answer

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Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023


VOLUNTARY SELF-IDENTIFICATION OF DISABILITY

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal
employment opportunity to qualified people with disabilities. We are also
required to measure our progress toward having at least 7% of our workforce be
individuals with disabilities. To do this, we must ask applicants and employees
if they have a disability or have ever had a disability. Because a person may
become disabled at any time, we ask all of our employees to update their
information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we
hope that you will choose to do so. Your answer will be maintained
confidentially and not be seen by selecting officials or anyone else involved in
making personnel decisions. Completing the form will not negatively impact you
in any way, regardless of whether you have self-identified in the past. For more
information about this form or the equal employment obligations of federal
contractors under Section 503 of the Rehabilitation Act, visit the U.S.
Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP)
website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental
impairment or medical condition that substantially limits a major life activity,
or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

 * Autism
 * Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis,
   or HIV/AIDS
 * Blind or low vision
 * Cancer
 * Cardiovascular or heart disease
 * Celiac disease
 * Cerebral palsy
 * Deaf or hard of hearing
 * Depression or anxiety
 * Diabetes
 * Epilepsy
 * Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel
   syndrome
 * Intellectual disability
 * Missing limbs or partially missing limbs
 * Nervous system condition for example, migraine headaches, Parkinson’s
   disease, or Multiple sclerosis (MS)
 * Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or
   major depression

Disability Status
Please select Disability Status
Disability Status
Please selectYes, I have a disability, or have a history/record of having a
disability No, I don't have a disability, or a history/record of having a
disability I don't wish to answer

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no
persons are required to respond to a collection of information unless such
collection displays a valid OMB control number. This survey should take about 5
minutes to complete.



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School *
Degree * N/A High School/GED Associate's Degree Bachelor's Degree Master's
Degree Master of Business Administration (M.B.A.) Juris Doctor (J.D.) Doctor of
Medicine (M.D.) Doctor of Philosophy (Ph.D.) Other
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