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Text Content

Home Products Services Solutions Support About Us Blog
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Back Products e2 Agent OutReach Safe Select C3 Payment Demos
Back About Us Careers Our Team Our Partners Case Studies


Home Products Products e2 Agent OutReach Safe Select C3 Payment Demos
ServicesSolutionsSupport About Us About Us Careers Our Team Our Partners Case
Studies Blog
Browse DemosContact Us
Scroll

 
 


CONTACT CENTER
COMPLIANCE, SOLVED…


CUSTOMER DYNAMICS PRODUCTS ARE DESIGNED TO MEET CONTACT CENTER COMPLIANCE
OBLIGATIONS. THE PRODUCTS ARE COST EFFECTIVE, INNOVATIVE AND EASY TO USE.


CUSTOMER DYNAMICS ALSO DELIVERS CONTACT CENTER SOLUTIONS, AND PRODUCTS THAT
OPTIMIZE THE AGENT EXPERIENCE, DRIVE BUSINESS RESULTS, AND INCREASE YOUR
CUSTOMER’S SATISFACTION.

 
 
 
See Product Compliance Capability
See Powerful Products
 
 
 
 
 


HAPPY AGENTS = HAPPY CUSTOMERS

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A better customer experience begins with an agent experience that includes,
blended Voice, SMS, Email, Chat, work item, WhatsApp & social media.

Minimizing the number of windows needed to solve a customer problem improves
contact center efficiency.

Our cost effective, industry leading e2 Agent advanced omni channel experience
includes unique integration/productivity features such as custom navigation
panels, pending navigation, and activity logging, Queue visibility.

See How

 
 


TURN THE CONTACT CENTER INTO YOUR SECRET WEAPON

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Simplify and accelerate your outbound omni-channel campaigns with Voice, SMS,
Email, WhatsApp, and Payment interactions with OutReach.

Designed specifically for customers who need more functionality and performance.
Outreach’s flexible Call-to-Action engine increases connection rates letting
customers use their preferred channel and easily pivot between live agents,
agentless SMS and email.

OutReach is a high-performance, robust, easy-to-use web-based solution that
scales dialing campaigns from thousands to millions of records effortlessly.

Get Started

 

 
 
 


COMPLIANCE IS KING

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Protect your business by ensuring outbound calls are made in compliance with
TCPA, Florida Robocall, GDPR, CCPA, FDCPA, etc. regulations.  Safe Select is
capable of meeting your needs for human selected call sequence order.

Our Omni-Channel solution allows for voice, SMS and email communication within a
single campaign, whilst providing the capabilities to achieve compliance at
international, federal and state levels.

Learn More

 
 


GET PAID FASTER

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Enable your contact center agents to send secure payment links to contacts via
email, text, DTMF, and chat to speed up the collection of payments.

Links can be sent whilst on a call with a contact (using email or text), during
a chat session or using an outbound email / text campaign.

Customers complete payments via the secure, mobile friendly link without having
to share credit card numbers with agents over the phone.

C3 Payment can be seamlessly embedded in most systems. Simple pricing and
subscription model.

Learn More

 

 
 
 


PRODUCTS

Our powerful product line up is designed to optimize your contact center though
integrations and enhanced features.

Learn More

 


“CUSTOMER DYNAMICS MET THE CHALLENGE IN BEING INNOVATIVE, THINKING
OUTSIDE-THE-BOX, AND BY BEING EXCITED ABOUT MEETING THE UNIQUE REQUIREMENTS OF
OUR INDUSTRY.”


TERRI RIDER / MARKETING DIRECTOR

See All Testimonials
 
Introduction

What We Do

Quote
 
 

Customer Dynamics has helped hundreds of customers, from small business to
enterprise, deploy and integrate world-class CRM & contact center solutions by
utilizing a unique blend of customer relationship management (CRM) software and
contact center applications.

 


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ACTION

Contact Us


ADDRESS

Customer Dynamics
668 East 12225 South, Suite 201
Draper, UT 84020


CONTACT

(801) 428-1200
Sales Contact
Support Contact

 


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