www.egain.com Open in urlscan Pro
141.193.213.21  Public Scan

Form analysis
2 forms found in the DOM

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="header-searchform">
  <span class="screen-reader-text">Search this website</span>
  <input aria-label="Submit search" type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
</form>

GET https://www.egain.com/

<form aria-label="Search this website" method="get" action="https://www.egain.com/" class="mobile-searchform">
  <input aria-label="Insert search query" value="" class="field" id="ocean-mobile-search-1" type="search" name="s" autocomplete="off" placeholder="Search">
  <button aria-label="Submit search" type="submit" class="searchform-submit">
    <i class=" icon-magnifier" aria-hidden="true" role="img"></i> </button>
</form>

Text Content

Skip to content
Print
   +1 800-821-4358 support@egain.com
 * +1 800-821-4358
 * support@egain.com
 * 
 * 
 * 
 * 

 * Products
   * eGain Knowledge Hub
   * eGain Conversation Hub
   * eGain Analytics Hub
 * Solutions
   * INDUSTRIES
     * Banking
     * Financial Services
     * Government
     * Health Care Providers
     * Health Insurance
     * Manufacturing
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain AI Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * Webinars
     * White Papers
     * Customer Success
     * EBOOKS
       * Knowledge Management for Dummies
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain University
     * DEVELOPER COMMUNITY
       * eGain Developer Central
     * PARTNER COMMUNITY
       * eGain Econet Portal
       * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Generative AI for Customer Service
     * Knowledge Management
     * Knowledge Management System
 * Success
   * Customer Success
   * Industry Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * MARKETPLACE
       * eGain Marketplace
   * CONNECTORS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
   * CONNECTORS (Cont.)
     * eGain for Microsoft Dynamics 365
     * eGain Knowledge Hub for Microsoft SharePoint Online
     * eGain Knowledge Hub for Microsoft Teams
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
     * eGain Knowledge Hub for Salesforce
     * eGain Knowledge Hub for Talkdesk
     * eGain Knowledge Hub for Zendesk
 * About us
   * MANAGEMENT
     * Board of Directors
     * Executive Team
     * INVESTOR RELATIONS
       * Investors
       * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
     * RECOGNITION
       * Industry Awards
   * NEWS AND EVENTS
     * Events
     * Press Releases
     * Press Clippings
     * Webinars
     * Podcasts
 * Contact us
 * Blog
 * 

Search this website
Menu Close
 * Products
   * eGain Knowledge Hub
   * eGain Conversation Hub
   * eGain Analytics Hub
 * Solutions
   * INDUSTRIES
     * Banking
     * Financial Services
     * Government
     * Health Care Providers
     * Health Insurance
     * Manufacturing
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain AI Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * Webinars
     * White Papers
     * Customer Success
     * EBOOKS
       * Knowledge Management for Dummies
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain University
     * DEVELOPER COMMUNITY
       * eGain Developer Central
     * PARTNER COMMUNITY
       * eGain Econet Portal
       * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Generative AI for Customer Service
     * Knowledge Management
     * Knowledge Management System
 * Success
   * Customer Success
   * Industry Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * MARKETPLACE
       * eGain Marketplace
   * CONNECTORS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
   * CONNECTORS (Cont.)
     * eGain for Microsoft Dynamics 365
     * eGain Knowledge Hub for Microsoft SharePoint Online
     * eGain Knowledge Hub for Microsoft Teams
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
     * eGain Knowledge Hub for Salesforce
     * eGain Knowledge Hub for Talkdesk
     * eGain Knowledge Hub for Zendesk
 * About us
   * MANAGEMENT
     * Board of Directors
     * Executive Team
     * INVESTOR RELATIONS
       * Investors
       * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
     * RECOGNITION
       * Industry Awards
   * NEWS AND EVENTS
     * Events
     * Press Releases
     * Press Clippings
     * Webinars
     * Podcasts
 * Contact us
 * Blog
 * 


    
    
 1. Home/
 2. US consumers have delivered the verdict: eGain clients are rockstars in
    customer service!

HOME



US CONSUMERS HAVE DELIVERED THE VERDICT: EGAIN CLIENTS ARE ROCKSTARS IN CUSTOMER
SERVICE!

Who are the best judges for the customer service performance of brands? The
answer is obvious—it is the consumer! Newsweek surveyed 25,000 of them and
Forrester Research surveyed 85,000 of them about the customer service
performance of leading brands, using extensive frameworks for the evaluation.


HERE IS WHY EGAIN CLIENTS ARE ROCKSTARS!

Examples of Newsweek rankings:

 * #1 in brick-and-mortar retailers—home goods—toys (Lego)
 * #1 in brick-and-mortar retailers—home goods—outdoor sporting goods (L.L.Bean)
 * #1 in online retailers—clothing—apparel (Lands’ End)
 * #1 in transportation and travel—carsharing (Car2Go)
 * #1 in transportation and travel—travel agencies (Expedia)
 * #1 in transportation and travel—shipping and delivery services (FedEx)
 * #1 in beauty and wellness—nutrition and weight-loss programs (Weight
   Watchers)

Examples of Forrester CX Index rankings (client access required):

 * Banks (multichannel): #1, #2, #3, and #4 (Navy Federal Credit Union,
   Huntington National Bank, Regions Bank, and TD Bank)
 * Automobile manufacturers (luxury): #1 (Lincoln (Ford))
 * Credit card Issuers: #1 and #3 (Navy Fed and Discover)
 * Auto and home insurance: #3 and #5 (Leading insurance carrier and Farmers)
 * Health insurance: #3 and #4 (Highmark and Florida Blue)
 * Utilities: #3 (Georgia Power)

This is just the tip of the iceberg—many of our clients were in the top 10 in
both these surveys. For instance, they had a complete sweep among multichannel
banks in the Forrester ratings, taking the top 4 spots. Congrats to our clients
on this stellar performance—we win when they win!

Want to become a rock star, too? Explore our zero-risk adoption model
“Innovation in 30 days™” or you can just talk to us to get (rock and) rolling!

Contact us

 



SIGN UP FOR OUR EMAILS

Keep up on product enhancements, thought leadership, and best practices. Enter
your e-mail address and subscribe to updates from us.
SUBSCRIBE TODAY

ABOUT US

 * Careers
 * Investor relations
 * Privacy Policy
 * Cookie Policy
 * Terms of Use

CONNECT WITH US

 * Contact Us
 * Contact Support
 * Community Forums
 * Cookie Consent Preferences

FOLLOW US

 * 
 * 

Print
Commitment to Accessibility
eGain is committed to serving all customers, including those with disabilities.
Our website is currently undergoing redesign to comply with the Web Content
Accessibility Guidelines (WCAG) digital accessibility standards, and we invite
your feedback. If you have difficulty using any aspect of our site, please email
us. You can also call us at +1 408 636 4500 (USA) or +44 1635 800087 (EMEA) for
information about our products, placing orders, or for any of the other services
that customers can access online through our website.
Copyright © 2024. eGain Corporation. All Rights Reserved.