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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER EXPERIENCE. REQUEST A DEMO PRODUCTS Products Contact Center Software · CX Cloud & Experience Clouds Contact Center Software · CX Cloud & Experience Clouds Products | CX Cloud & Industry Experience Clouds Products | CX Cloud & Industry Experience Clouds Overview of Contact Center Software · CX Cloud & Experience Clouds Overview of Contact Center Software · CX Cloud & Experience Clouds CX Cloud CX Cloud Financial Services Experience Cloud Financial Services Experience Cloud Healthcare Experience Cloud Healthcare Experience Cloud Self-Service Experience Self-Service Experience Products | Self-Service Experience Overview Self-Service Experience Virtual Agent · Voice & Digital Virtual Agent · Voice & Digital Self-Service Portal Self-Service Portal Omnichannel Engagement Omnichannel Engagement Products | Omnichannel Engagement Overview Omnichannel Engagement Voice Engagement Voice Engagement Digital Engagement Digital Engagement Orchestration & Routing Orchestration & Routing Proactive Outbound Engagement Proactive Outbound Engagement Agent Workspace Agent Workspace Agent Assistance Agent Assistance Conversations Mobile App Conversations Mobile App Omnichannel Feedback Omnichannel Feedback Workforce Engagement Management Workforce Engagement Management Interaction RecordingAgent WorkspaceConversations Mobile AppAgent Coaching & PerformanceQuality ManagementWorkforce Management Products | Workforce Engagement Management Overview Workforce Engagement Management Interaction RecordingAgent WorkspaceConversations Mobile AppAgent Coaching & PerformanceQuality ManagementWorkforce Management Workforce Management Workforce Management Interaction Recording Interaction Recording Quality Management Quality Management Agent Coaching & Performance Agent Coaching & Performance Knowledge Management Knowledge Management Employee Collaboration Employee Collaboration Products | Employee Collaboration Overview Employee Collaboration Business Phone System Business Phone System Plug and Play Communications Plug and Play Communications Customer Experience Analytics Customer Experience Analytics Products | Customer Experience Analytics Overview Customer Experience Analytics Real-time Dashboards Real-time Dashboards Business Intelligence Business Intelligence Interaction Analytics & Sentiment Interaction Analytics & Sentiment Platform Contact Center Platform Contact Center Platform Workspace Workspace AI Platform AI Platform Reliability & Availability Reliability & Availability Integrations Integrations Platform | Integrations Overview Integrations Talkdesk for Salesforce Talkdesk for Salesforce Talkdesk for Service Cloud Voice Talkdesk for Service Cloud Voice Talkdesk Kustomer Connector Talkdesk Kustomer Connector Talkdesk Microsoft Dynamics 365 Connector Talkdesk Microsoft Dynamics 365 Connector Talkdesk Microsoft Teams Connector Talkdesk Microsoft Teams Connector Talkdesk ServiceNow Connector Talkdesk ServiceNow Connector Talkdesk Slack Connector Talkdesk Slack Connector Talkdesk Zendesk Connector Talkdesk Zendesk Connector Talkdesk Zoom Connector Talkdesk Zoom Connector Security & Compliance Security & Compliance Platform | Security & Compliance Overview Security & Compliance Certifications & Standards Certifications & Standards Threat Detection & Prevention Threat Detection & Prevention Authentication & Identity Management Authentication & Identity Management PCI Payment PCI Payment Data Residency Data Residency Accessibility Accessibility Environmental Sustainability Environmental Sustainability Flexible Deployment Flexible Deployment Platform | Flexible Deployment Platform | Flexible Deployment Overview of Flexible Deployment Overview of Flexible Deployment Bring your own PBX or carrier Bring your own PBX or carrier Mobile Workforce Mobile Workforce Hybrid Workforce Hybrid Workforce Developer Experience Developer Experience Platform | Developer Experience Platform | Developer Experience Overview of Developer Experience Overview of Developer Experience Low Code Custom Integrations Low Code Custom Integrations Developer Portal Developer Portal AppConnect Marketplace AppConnect Marketplace SOLUTIONS By Industry Overview of Industries Overview of Industries Communications, Media & Entertainment Communications, Media & Entertainment Financial Services & Insurance Financial Services & Insurance Solutions LendingInsurance Smart Service By Industry | Financial Services & Insurance Overview of Financial Services & Insurance Financial Services & Insurance Solutions LendingInsurance Smart Service Financial Services Experience Cloud Financial Services Experience Cloud Banking Banking Insurance Insurance Government & Education Government & Education Solutions Citizen Engagement Healthcare & Life Sciences Healthcare & Life Sciences By Industry | Healthcare & Life Sciences Overview of Healthcare & Life Sciences Healthcare & Life Sciences Healthcare Experience Cloud Healthcare Experience Cloud Payers Payers Providers Providers Retail, E-commerce & Consumer Goods Retail, E-commerce & Consumer Goods Solutions Flexible ShoppingRetail Smart Service Travel & Hospitality Travel & Hospitality Other Types By Business Type By Business Type Other Types | By Business Type Overview By Business Type Enterprise Enterprise Small & Mid-size Small & Mid-size BPO BPO By Solution Type By Solution Type Other Types | By Solution Type Overview By Solution Type Business Continuity for Contact Centers Business Continuity for Contact Centers Cost to Growth Center Cost to Growth Center COVID-19 Business Continuity Resource Center COVID-19 Business Continuity Resource Center Digital Transformation Digital Transformation Hybrid Workforce Hybrid Workforce Mobile Workforce Mobile Workforce CUSTOMERS Customers By Industry By Industry Customers | By Industry All Industries By Industry Communications, Media & Entertainment Communications, Media & Entertainment Financial Services & Insurance Financial Services & Insurance Government & Education Government & Education Healthcare & Life Sciences Healthcare & Life Sciences Information Technology & Services Information Technology & Services Manufacturing Manufacturing Retail, E-commerce & Consumer Goods Retail, E-commerce & Consumer Goods Staffing & Employment Services Staffing & Employment Services Transportation & Logistics Transportation & Logistics Travel & Hospitality Travel & Hospitality By Integration By Integration Customers | By Integration All Integrations By Integration API API Custom CRM Custom CRM Freshdesk Freshdesk Help Scout Help Scout Intercom Intercom Microsoft Dynamics Microsoft Dynamics Salesforce Salesforce ServiceNow ServiceNow Slack Slack Zendesk Zendesk Customers Customers Customer Reviews Customer Reviews Talkdesk Community Talkdesk Community Partner Directory Partner Directory Services & Support CX Services CX Services Services & Support | CX Services Overview CX Services CX Enablement CX Enablement CX Strategy CX Strategy CX Success CX Success Talkdesk CXTalent Talkdesk CXTalent Talkdesk Academy Talkdesk Academy Contact Support Contact Support Knowledge Base Knowledge Base Status Status Developers Developers SUPPORT Services CX Services CX Services Services | CX Services Overview CX Services CX Strategy CX Strategy CX Enablement CX Enablement CX Success CX Success Talkdesk CXTalent Talkdesk CXTalent Talkdesk Academy Talkdesk Academy Talkdesk Community Talkdesk Community Support Talkdesk Support Talkdesk Support Contact Support Contact Support Knowledge Base Knowledge Base Status Status Developers Developers RESOURCES Resources Webinars Webinars Resources | Webinars All Webinars Webinars Delivering a modern customer experience with cloud based contact centre solutions Delivering a modern customer experience with cloud based contact centre solutions Redefining the future of the contact centre from a 'Cost to Growth Based' business Redefining the future of the contact centre from a 'Cost to Growth Based' business The future of customer service: What retailers should prepare for in 2022 The future of customer service: What retailers should prepare for in 2022 3 ways to transform patient experience in 2022 3 ways to transform patient experience in 2022 CX 'Munch & Learn' - Elevating agent engagement CX 'Munch & Learn' - Elevating agent engagement Frictionless but not human-less: keeping humanity at the core of your CX Frictionless but not human-less: keeping humanity at the core of your CX Earning growth EMEA: A fireside chat with fearless CX leaders Earning growth EMEA: A fireside chat with fearless CX leaders Transforming to a digital business model Transforming to a digital business model Getting the most value out of policyholder experience Getting the most value out of policyholder experience Product Demo: Talkdesk Connections Product Demo: Talkdesk Connections How a virtual agent can help the contact center during peak volumes How a virtual agent can help the contact center during peak volumes How to improve citizen experiences with cloud and AI How to improve citizen experiences with cloud and AI Talkdesk Digital Showdown: Innovations in CX - Nov 2021 Talkdesk Digital Showdown: Innovations in CX - Nov 2021 Evolving with your community: A challenge for community banks and credit unions Evolving with your community: A challenge for community banks and credit unions Fast-track your path to elevating CX for your clients Fast-track your path to elevating CX for your clients Reimagining the Customer Experience: From vision to reality Reimagining the Customer Experience: From vision to reality Earning growth: A fireside chat with fearless CX leaders Earning growth: A fireside chat with fearless CX leaders Powering retail growth: AI and the next generation of contact centers Powering retail growth: AI and the next generation of contact centers Why customer loyalty (and other metrics) are essential to increase CX ROI Why customer loyalty (and other metrics) are essential to increase CX ROI CX “Munch & Learn”: Delighting with digital self-service CX “Munch & Learn”: Delighting with digital self-service Product Demo: Talkdesk Microsoft Dynamics 365 Connector Product Demo: Talkdesk Microsoft Dynamics 365 Connector A digital first strategy for customer engagement A digital first strategy for customer engagement Product demo: Proactive Outbound Engagement Product demo: Proactive Outbound Engagement The 4-Part Framework for Building a Patient-Centered Culture The 4-Part Framework for Building a Patient-Centered Culture Redefining the future of the contact centre from a ‘cost to growth based’ business Redefining the future of the contact centre from a ‘cost to growth based’ business The one thing every contact center bot needs The one thing every contact center bot needs AWS Immersion Day - August 2021 AWS Immersion Day - August 2021 The key ingredient to great patient experience: Workplace culture The key ingredient to great patient experience: Workplace culture The future of AI in the contact center The future of AI in the contact center Next-gen engagement: Why your contact center should be cloud-native and AI enabled Next-gen engagement: Why your contact center should be cloud-native and AI enabled Breaking Glass: Championing DE&I through allyship and leadership Breaking Glass: Championing DE&I through allyship and leadership Customer success. A better way. Customer success. A better way. Innovation. A better way. Innovation. A better way. Experience. A better way. Experience. A better way. Customer 360 and driving customer obsession with Salesforce and Talkdesk Customer 360 and driving customer obsession with Salesforce and Talkdesk Humanizing the conversation around technology across every touchpoint Humanizing the conversation around technology across every touchpoint How to enable employee collaboration to drive customer obsession How to enable employee collaboration to drive customer obsession Creating powerfully smart interactions with AWS and Talkdesk AI Creating powerfully smart interactions with AWS and Talkdesk AI Self-service and agent assistance: Using AI and knowledge to power better customer and agent outcomes Self-service and agent assistance: Using AI and knowledge to power better customer and agent outcomes CX Innovators Awards celebration: CX Social Impact and CXcellence CX Innovators Awards celebration: CX Social Impact and CXcellence Why now is the time to adopt voice AI to enhance CX and maximize profits Why now is the time to adopt voice AI to enhance CX and maximize profits How better employee collaboration drives better CX How better employee collaboration drives better CX Designing personalized agent desktops for better CX Designing personalized agent desktops for better CX Talkdesk customer panel: Best practices for implementation and adoption Talkdesk customer panel: Best practices for implementation and adoption Government & Education CX: Leveraging AI and automation Government & Education CX: Leveraging AI and automation Strengthening customer experiences through a global partner ecosystem Strengthening customer experiences through a global partner ecosystem Keep your contact center safe Keep your contact center safe Fast track your financial services CX transformation Fast track your financial services CX transformation Reviewing Talkdesk 2021 benchmarking report Reviewing Talkdesk 2021 benchmarking report CX Innovators Awards celebration: CX Innovator, CX Digital Transformation and CX Integrator. CX Innovators Awards celebration: CX Innovator, CX Digital Transformation and CX Integrator. CX Innovators Awards celebration: CX Rookie of the Year, CX Revenue Leader, CX Business Impact CX Innovators Awards celebration: CX Rookie of the Year, CX Revenue Leader, CX Business Impact Reimagine the patient experience with Talkdesk Reimagine the patient experience with Talkdesk Delivering superior patient and provider experience Delivering superior patient and provider experience Delivering fast and seamless policyholder service Delivering fast and seamless policyholder service QA and Coaching insights are the untapped holy grail for driving sales and growth QA and Coaching insights are the untapped holy grail for driving sales and growth Training AI models. A better way. Training AI models. A better way. Driving agent performance and engagement. A better way. Driving agent performance and engagement. A better way. Empowering customer service agents with a simplified AI interface Empowering customer service agents with a simplified AI interface How AI is delivering a new generation of CX analytics How AI is delivering a new generation of CX analytics The customer experience revolution: Reimaging CX through the contact center The customer experience revolution: Reimaging CX through the contact center Customer service agents: AI's greatest strength Customer service agents: AI's greatest strength Fidel & José’s journeys to the room where it happens Fidel & José’s journeys to the room where it happens Talkdesk Digital Showdown: Innovations in CX - May 2021 Talkdesk Digital Showdown: Innovations in CX - May 2021 Retail’s CX Revolution: A reimagined role for contact centers Retail’s CX Revolution: A reimagined role for contact centers Product Demo: Workspace Product Demo: Workspace Unlock the full potential of your contact center with a digital front door Unlock the full potential of your contact center with a digital front door "New normal" is now normal: Navigating a future of hybrid workforces "New normal" is now normal: Navigating a future of hybrid workforces Product Demo: Talkdesk Guardian Product Demo: Talkdesk Guardian How to build a compelling business case for a cloud contact center How to build a compelling business case for a cloud contact center How 'human-in-the-loop' technology democratizes AI model training How 'human-in-the-loop' technology democratizes AI model training Transforming patient experience: A revolution in healthcare Transforming patient experience: A revolution in healthcare Product Demo: Talkdesk for Salesforce Product Demo: Talkdesk for Salesforce Kofi Amoo-Gottfried's Journey from Ghana to Silicon Valley Kofi Amoo-Gottfried's Journey from Ghana to Silicon Valley Transforming retail & commercial banks for the future with Chris Skinner Transforming retail & commercial banks for the future with Chris Skinner Patient experience reimagined Patient experience reimagined CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle How Banks are Helping Small Business Pivot into the New Economy with Wells Fargo How Banks are Helping Small Business Pivot into the New Economy with Wells Fargo Setting Your CX Resolutions: Budget & Operation Trends for the New Year Setting Your CX Resolutions: Budget & Operation Trends for the New Year Delivering Exceptional CX with Talkdesk for Salesforce Delivering Exceptional CX with Talkdesk for Salesforce Product Demo: Talkdesk Guide Product Demo: Talkdesk Guide CX Lunch & Learn: Demystifying AI CX Lunch & Learn: Demystifying AI How to Improve Agent Performance with Gamification and Motivational Science How to Improve Agent Performance with Gamification and Motivational Science How emerging technologies can elevate CX in financial services How emerging technologies can elevate CX in financial services Consumerism and the new patient engagement model Consumerism and the new patient engagement model Talking AppExchange - Talkdesk Helps Canon EMEA Transform Sales and Service Talking AppExchange - Talkdesk Helps Canon EMEA Transform Sales and Service 5 steps to implement an AI-powered virtual agent and expand customer self-service 5 steps to implement an AI-powered virtual agent and expand customer self-service Product Demo: Talkdesk Quality Management Product Demo: Talkdesk Quality Management Aligning Strategy with Action: A True Tale of CX Transformation Aligning Strategy with Action: A True Tale of CX Transformation Product Demo: Talkdesk Workforce Management Product Demo: Talkdesk Workforce Management The First Step Is the Hardest: Assess Your Maturity for CX Evolution The First Step Is the Hardest: Assess Your Maturity for CX Evolution Product Demo: Talkdesk Predictive Dialer Product Demo: Talkdesk Predictive Dialer Talkdesk Digital Showdown: Innovations in CX - Nov 2020 Talkdesk Digital Showdown: Innovations in CX - Nov 2020 3 Ways to Transform Your Customer Experience 3 Ways to Transform Your Customer Experience Reimagine banking: The next phase of digitization Reimagine banking: The next phase of digitization Product Demo: Talkdesk Reporting and Analytics Product Demo: Talkdesk Reporting and Analytics CX Transformation: a fireside chat with Dennis Snow CX Transformation: a fireside chat with Dennis Snow Combating Insider Security Threats in Your Contact Center Combating Insider Security Threats in Your Contact Center Product Demo: Improve Outbound Engagement with Talkdesk for Salesforce Product Demo: Improve Outbound Engagement with Talkdesk for Salesforce Build Your Best Team While Being Cost Efficient Build Your Best Team While Being Cost Efficient Manage Unexpected Demands on your Call Center with a First Line of Defense Manage Unexpected Demands on your Call Center with a First Line of Defense Talkdesk Research & Reports Talkdesk Research & Reports Resources | Talkdesk Research & Reports All Reports Talkdesk Research & Reports The 2022 US Contact Center Decision-Makers' Guide The 2022 US Contact Center Decision-Makers' Guide Accelerate the Road to Innovation with Low-Code Accelerate the Road to Innovation with Low-Code Making Hybrid Work: Solutions for Establishing a Flexible Workplace Making Hybrid Work: Solutions for Establishing a Flexible Workplace The future of customer loyalty The future of customer loyalty Special Report: Cloud Customer Experience Solutions Special Report: Cloud Customer Experience Solutions Market Study: Future of the contact center Market Study: Future of the contact center The Inner Circle Guide to Agent Engagement & Empowerment The Inner Circle Guide to Agent Engagement & Empowerment Creating a better way for health plan member experience Creating a better way for health plan member experience Emerging technologies and the rise of client experience (CX) in financial services Emerging technologies and the rise of client experience (CX) in financial services The Inner Circle Guide to Customer Interaction Analytics The Inner Circle Guide to Customer Interaction Analytics Special Report: Technology Strategies to Drive Exceptional CX Special Report: Technology Strategies to Drive Exceptional CX The future of workforce engagement in the contact center The future of workforce engagement in the contact center Special Report: CCW Generating Revenue Through The Contact Center Special Report: CCW Generating Revenue Through The Contact Center Customer Contact Week (CCW) August Market Study: Customer Experience Trends, Challenges, & Innovations Customer Contact Week (CCW) August Market Study: Customer Experience Trends, Challenges, & Innovations Powering retail growth: The next generation of contact centers Powering retail growth: The next generation of contact centers Talkdesk named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS Talkdesk named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS The inner circle guide to omnichannel The inner circle guide to omnichannel Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2021 Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2021 2021 Talkdesk global contact center KPI benchmarking report 2021 Talkdesk global contact center KPI benchmarking report CCW Special Report: Investing in your agents for a better CX CCW Special Report: Investing in your agents for a better CX Special Report: CCW AIs Role in CX Transformation Talkdesk Special Report: CCW AIs Role in CX Transformation Talkdesk The future of AI in the contact center The future of AI in the contact center Talkdesk earns designation as exemplary CCaaS Vendor and Value Index Leader Talkdesk earns designation as exemplary CCaaS Vendor and Value Index Leader The inner circle guide to AI, chatbots & machine learning The inner circle guide to AI, chatbots & machine learning The customer experience (CX) revolution in retail The customer experience (CX) revolution in retail 2021 Market Study: State of Contact Center Technology 2021 Market Study: State of Contact Center Technology Stretching the customer experience budget Stretching the customer experience budget The patient experience (PX) revolution in healthcare The patient experience (PX) revolution in healthcare IT’s Pivotal Role in Long-Term CX Strategies IT’s Pivotal Role in Long-Term CX Strategies The CX revolution in financial services and insurance The CX revolution in financial services and insurance Must read reviews from analysts and users Must read reviews from analysts and users Talkdesk named Leader in 2020 Forrester Wave for contact center as a service Talkdesk named Leader in 2020 Forrester Wave for contact center as a service What will your contact centre be like post lockdown? What will your contact centre be like post lockdown? Special Report: Workforce Optimization Special Report: Workforce Optimization Special Report: Digital CX in Contact Centers Special Report: Digital CX in Contact Centers Contact Center 2025: What You Should Know Contact Center 2025: What You Should Know Gartner Evaluates Top Customer Service Technology Platforms Gartner Evaluates Top Customer Service Technology Platforms CCW Digital Report: Intelligent Routing CCW Digital Report: Intelligent Routing Innovative Ways to Address the Top 3 Agent Empowerment Challenges Innovative Ways to Address the Top 3 Agent Empowerment Challenges The Official Guide to Contact Center Terms in 2019 The Official Guide to Contact Center Terms in 2019 CCW Report: Contact Center Success In The Automation Age CCW Report: Contact Center Success In The Automation Age Special 2019 Report: Actionable Customer Analytics Special 2019 Report: Actionable Customer Analytics Future-Proof Your Contact Center: An ICMI Toolkit Future-Proof Your Contact Center: An ICMI Toolkit Talkdesk Named Best Practices Award Winner by Frost & Sullivan Talkdesk Named Best Practices Award Winner by Frost & Sullivan Why people are talking about Talkdesk Why people are talking about Talkdesk The Intelligent Contact Center: Outpace Competitors By Enriching Your Contact Center Platform The Intelligent Contact Center: Outpace Competitors By Enriching Your Contact Center Platform Cloud Contact Center Buyers Guide by Frost & Sullivan Cloud Contact Center Buyers Guide by Frost & Sullivan The Total Economic Impact™ of Talkdesk Enterprise Cloud Contact Center The Total Economic Impact™ of Talkdesk Enterprise Cloud Contact Center How AI Will Transform Customer Service [Forrester Report] How AI Will Transform Customer Service [Forrester Report] Resource Center Resource Center Resources | Resource Center All Resources Resource Center Datasheets Datasheets Ebooks Ebooks Guides Guides Infographics Infographics Reports Reports Videos Videos Webinars Webinars White Papers White Papers Blog Blog Demo Center Demo Center Benchmark Tool Benchmark Tool Cloud Contact Center Buyer’s Kit Cloud Contact Center Buyer’s Kit Talkdesk CXTalent Talkdesk CXTalent Talkdesk Academy Talkdesk Academy Talkdesk Community Talkdesk Community Knowledge Base Knowledge Base Developers Developers ABOUT Company Why Talkdesk Why Talkdesk Company | Why Talkdesk Company | Why Talkdesk Overview Overview Global Contacts Global Contacts Leadership Leadership Trust Trust Our Partners Our Partners Partner Portal Partner Portal Press Releases Press Releases Company | Press Releases Overview Press Releases Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution Talkdesk Earns TrustRadius Awards for Feature Set, Value, Relationship Talkdesk Earns TrustRadius Awards for Feature Set, Value, Relationship Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk Talkdesk Ranked #1 in 22 G2 Winter Reports Talkdesk Ranked #1 in 22 G2 Winter Reports Talkdesk Wins Cloud-Based CX Solution of the Year at 2021 CCW Excellence Awards Talkdesk Wins Cloud-Based CX Solution of the Year at 2021 CCW Excellence Awards Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support Talkdesk CEO Tiago Paiva Receives 2021 BIG Awards for Business Entrepreneurship Award Talkdesk CEO Tiago Paiva Receives 2021 BIG Awards for Business Entrepreneurship Award Talkdesk Reimagines Agent Engagement for Hybrid and Remote Workforces Talkdesk Reimagines Agent Engagement for Hybrid and Remote Workforces Talkdesk Digital Showdown Returns, Combining CX Innovation and Community Giving Talkdesk Digital Showdown Returns, Combining CX Innovation and Community Giving Talkdesk Wins 2021 Public Relations and Marketing Excellence Award from Business Intelligence Group Talkdesk Wins 2021 Public Relations and Marketing Excellence Award from Business Intelligence Group Talkdesk Announces Leadership, Expansion in Asia Pacific Talkdesk Announces Leadership, Expansion in Asia Pacific Over Two-thirds of Financial Services and Insurance Firms Plan to Invest More in AI, Ecosystems and Blockchain in the Next Two Years Over Two-thirds of Financial Services and Insurance Firms Plan to Invest More in AI, Ecosystems and Blockchain in the Next Two Years Talkdesk Honored by Goldman Sachs for Entrepreneurship Talkdesk Honored by Goldman Sachs for Entrepreneurship Talkdesk Transforms Government Benefits Program Delivery Talkdesk Transforms Government Benefits Program Delivery Talkdesk Insurance Smart Service Solution Transforms Policyholder and Agent Interactions Talkdesk Insurance Smart Service Solution Transforms Policyholder and Agent Interactions Talkdesk Research Finds Engaged CX Employees Drive Bottom Line Talkdesk Research Finds Engaged CX Employees Drive Bottom Line Talkdesk Introduces First Business Phone System Natively Built on a Leading Cloud Contact Center Platform Talkdesk Introduces First Business Phone System Natively Built on a Leading Cloud Contact Center Platform Talkdesk Receives 2021 Contact Center Technology Award from CUSTOMER Magazine Talkdesk Receives 2021 Contact Center Technology Award from CUSTOMER Magazine Talkdesk Ranked #1 in 11 G2 Fall Reports Talkdesk Ranked #1 in 11 G2 Fall Reports Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale Talkdesk Named a Leader in 2021 Gartner Magic Quadrant for Contact Center as a Service Talkdesk Named a Leader in 2021 Gartner Magic Quadrant for Contact Center as a Service Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer Talkdesk Unveils CX Strategy Value Framework Talkdesk Unveils CX Strategy Value Framework Talkdesk Named a Leader in the Aragon Research Globe™ for Intelligent Contact Centers, 2021 Talkdesk Named a Leader in the Aragon Research Globe™ for Intelligent Contact Centers, 2021 German Solar Company Zolar Chooses Talkdesk to Power Contact Center Solution German Solar Company Zolar Chooses Talkdesk to Power Contact Center Solution Talkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace Talkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace Talkdesk Wins Globee® in the 8th Annual 2021 Sales and Customer Service Excellence Awards Talkdesk Wins Globee® in the 8th Annual 2021 Sales and Customer Service Excellence Awards Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider Talkdesk Announces CX Innovator Awards 2021 Winners Talkdesk Announces CX Innovator Awards 2021 Winners Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience Talkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience Talkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions Talkdesk Announces Appointment of Its First Chief Human Resources Officer Talkdesk Announces Appointment of Its First Chief Human Resources Officer Talkdesk Community to Launch at Opentalk 2021 – Creating a Forum for Contact Center Professionals to Engage and Share Ideas Talkdesk Community to Launch at Opentalk 2021 – Creating a Forum for Contact Center Professionals to Engage and Share Ideas Talkdesk Announces Keynotes, Agenda for Opentalk 2021: ‘Making Every Moment Matter’ Talkdesk Announces Keynotes, Agenda for Opentalk 2021: ‘Making Every Moment Matter’ Talkdesk Helps Cabify Fuel Driver Engagement Talkdesk Helps Cabify Fuel Driver Engagement Talkdesk Earns TrustRadius Awards for Workforce Optimization and VoIP Talkdesk Earns TrustRadius Awards for Workforce Optimization and VoIP Talkdesk Integrates with Epic, Joins Epic App Orchard Marketplace Talkdesk Integrates with Epic, Joins Epic App Orchard Marketplace 80% of CX Professionals Believe AI Will Provide a Better Contact Center Experience 80% of CX Professionals Believe AI Will Provide a Better Contact Center Experience Talkdesk Flexible Shopping Solution Helps Retailers Break Down Channel Silos Talkdesk Flexible Shopping Solution Helps Retailers Break Down Channel Silos Talkdesk Expands Product Leadership to Drive Customer Experience Innovation for Industry-Specific Business Needs Talkdesk Expands Product Leadership to Drive Customer Experience Innovation for Industry-Specific Business Needs Talkdesk Accelerates Customer Experience Transformation for Public Sector Organizations Talkdesk Accelerates Customer Experience Transformation for Public Sector Organizations Talkdesk Digital Showdown Returns and Combines Innovation with Community Giving Talkdesk Digital Showdown Returns and Combines Innovation with Community Giving Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centers Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centers Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Talkdesk Launches New AI-infused Digital Lending Solution, Enabling a Better Way for Borrowers to Access Loans Talkdesk Launches New AI-infused Digital Lending Solution, Enabling a Better Way for Borrowers to Access Loans Talkdesk Wins 2021 Excellence in Customer Service Award from Business Intelligence Group Talkdesk Wins 2021 Excellence in Customer Service Award from Business Intelligence Group Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences Talkdesk Teams Up with Zoom to Unify Contact Center Collaboration Talkdesk Teams Up with Zoom to Unify Contact Center Collaboration Call for Submissions: Talkdesk CX Innovator Awards 2021 Call for Submissions: Talkdesk CX Innovator Awards 2021 Sonae MC to Modernize Customer Service Operations with Talkdesk Sonae MC to Modernize Customer Service Operations with Talkdesk Talkdesk Launches New Managed Services to Guide Companies Through Their Most Pressing Customer Experience Initiatives Talkdesk Launches New Managed Services to Guide Companies Through Their Most Pressing Customer Experience Initiatives Talkdesk Global Channel and Alliances Program Gains Momentum, Expands Market Reach with Substantial Organization and Leadership Investments Talkdesk Global Channel and Alliances Program Gains Momentum, Expands Market Reach with Substantial Organization and Leadership Investments Talkdesk Announces Vacation Now Solution Free for 90 Days to Support Travel and Hospitality Industry During COVID-19 Relief and Recovery Talkdesk Announces Vacation Now Solution Free for 90 Days to Support Travel and Hospitality Industry During COVID-19 Relief and Recovery Talkdesk Earns 2021 Top Rated Awards From TrustRadius Talkdesk Earns 2021 Top Rated Awards From TrustRadius Talkdesk Launches AI Trainer, the First ‘Human-in-the-Loop’ Tool for Contact Centers Talkdesk Launches AI Trainer, the First ‘Human-in-the-Loop’ Tool for Contact Centers Retail’s Second Digital Transformation Wave Fueled by Fundamental Change in Consumer Habits Retail’s Second Digital Transformation Wave Fueled by Fundamental Change in Consumer Habits Talkdesk Again Leads G2 Spring 2021 With Highest G2 Scores, More Reports Than Any Other CCaaS Provider Talkdesk Again Leads G2 Spring 2021 With Highest G2 Scores, More Reports Than Any Other CCaaS Provider Alorica and Talkdesk Announce Strategic Partnership to Deploy Next Generation of Customer Experience Alorica and Talkdesk Announce Strategic Partnership to Deploy Next Generation of Customer Experience Talkdesk announces chief revenue officer, chief customer officer and international chief operating officer appointments as company moves into next phase of growth, global expansion Talkdesk announces chief revenue officer, chief customer officer and international chief operating officer appointments as company moves into next phase of growth, global expansion Evolutio enters into strategic partnership with Talkdesk to expand its reach into Spain enterprise markets Evolutio enters into strategic partnership with Talkdesk to expand its reach into Spain enterprise markets Seven out of 10 patient experience professionals identify contact center as a high priority and strategic asset Seven out of 10 patient experience professionals identify contact center as a high priority and strategic asset Krucial Staffing selects Talkdesk CX Cloud to process up to one million calls per day, advance its COVID-19 response operations Krucial Staffing selects Talkdesk CX Cloud to process up to one million calls per day, advance its COVID-19 response operations Talkdesk Alert: Talkdesk first to earn ISO 27701:2019 security certification Talkdesk Alert: Talkdesk first to earn ISO 27701:2019 security certification Talkdesk announces Small Business Lending Solution and Talkdesk Vaccine Administration Solution to support COVID-19 relief and recovery Talkdesk announces Small Business Lending Solution and Talkdesk Vaccine Administration Solution to support COVID-19 relief and recovery Talkdesk wins 2021 Innovation Award from Business Intelligence Group Talkdesk wins 2021 Innovation Award from Business Intelligence Group Talkdesk Broadens Machine Learning Capabilities with Amazon Web Services Contact Center Intelligence Talkdesk Broadens Machine Learning Capabilities with Amazon Web Services Contact Center Intelligence Talkdesk Earns Three TrustRadius Awards for Customer Support, Feature Set and Usability Talkdesk Earns Three TrustRadius Awards for Customer Support, Feature Set and Usability Talkdesk launches Cloud Contact Center Buyer’s Kit, crucial decision-making tools in one comprehensive resource Talkdesk launches Cloud Contact Center Buyer’s Kit, crucial decision-making tools in one comprehensive resource Talkdesk Alert: Talkdesk joins the AWS Partner Network Talkdesk Alert: Talkdesk joins the AWS Partner Network Talkdesk leads G2 Winter 2021 with highest G2 Scores, more categories than any other CCaaS provider Talkdesk leads G2 Winter 2021 with highest G2 Scores, more categories than any other CCaaS provider Clearly sees prescription for remote customer service operations with Talkdesk CX Cloud Clearly sees prescription for remote customer service operations with Talkdesk CX Cloud Talkdesk research reveals two-thirds of financial services and insurance customers say one bad experience dilutes brand loyalty Talkdesk research reveals two-thirds of financial services and insurance customers say one bad experience dilutes brand loyalty Telecommunications leader Tigo selects Talkdesk CX Cloud to support its expansion in Guatemala Telecommunications leader Tigo selects Talkdesk CX Cloud to support its expansion in Guatemala Talkdesk Alert: Talkdesk to overhaul customer experience in financial services and healthcare with addition of industry thought leaders Talkdesk Alert: Talkdesk to overhaul customer experience in financial services and healthcare with addition of industry thought leaders Rectangle Health selection of Talkdesk pays off in customer service efficiency gains Rectangle Health selection of Talkdesk pays off in customer service efficiency gains Talkdesk a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service Talkdesk a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service Talkdesk appoints David Middler as Chief Legal Officer Talkdesk appoints David Middler as Chief Legal Officer Talkdesk Alert: Talkdesk Digital Showdown accelerates CX transformation, giving back Talkdesk Alert: Talkdesk Digital Showdown accelerates CX transformation, giving back Central Arizona College selects Talkdesk for remote work flexibility, seamless ServiceNow integration Central Arizona College selects Talkdesk for remote work flexibility, seamless ServiceNow integration Metabolic Living boosts eHealth customer service with Talkdesk CX Cloud Metabolic Living boosts eHealth customer service with Talkdesk CX Cloud Talkdesk 20-in-20 campaign earns Public Relations and Marketing Excellence Award Talkdesk 20-in-20 campaign earns Public Relations and Marketing Excellence Award Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go Talkdesk Alert - Talkdesk leads G2 Fall 2020 with highest G2 Scores, more categories than any other CCaaS provider Talkdesk Alert - Talkdesk leads G2 Fall 2020 with highest G2 Scores, more categories than any other CCaaS provider Drivewyze leverages Talkdesk CX Cloud flexibility to move customer service operations to 100% remote Drivewyze leverages Talkdesk CX Cloud flexibility to move customer service operations to 100% remote Talkdesk launches CX Transformation Roadmap, a five-stage plan from survive to thrive Talkdesk launches CX Transformation Roadmap, a five-stage plan from survive to thrive Talkdesk is named to the 2020 Forbes Cloud 100 Talkdesk is named to the 2020 Forbes Cloud 100 Talkdesk delivers dependable, cloud innovation to power customer service operations for Parcel Pending by Quadient Talkdesk delivers dependable, cloud innovation to power customer service operations for Parcel Pending by Quadient Talkdesk named a Leader by independent research firm for Cloud-Contact-as-a-Service providers Talkdesk named a Leader by independent research firm for Cloud-Contact-as-a-Service providers Talkdesk CX Cloud to enhance HyreCar’s customer service outcomes Talkdesk CX Cloud to enhance HyreCar’s customer service outcomes Mobi calls on Talkdesk for scalable contact center solutions with robust reporting and analytics Mobi calls on Talkdesk for scalable contact center solutions with robust reporting and analytics Sundae selects Talkdesk as cloud contact center solution for flexibility, reliability Sundae selects Talkdesk as cloud contact center solution for flexibility, reliability Hoist Group adopts Talkdesk to improve customer experience for hospitality customers, support employee health with remote capabilities Hoist Group adopts Talkdesk to improve customer experience for hospitality customers, support employee health with remote capabilities Talkdesk wins UC Awards 2020 Best Contact Centre Platform for second straight year, adds CX Leader of the Year award Talkdesk wins UC Awards 2020 Best Contact Centre Platform for second straight year, adds CX Leader of the Year award Times Union selects Talkdesk CX Cloud for remote work needs, shifts all agents to work-at-home within days Times Union selects Talkdesk CX Cloud for remote work needs, shifts all agents to work-at-home within days Talkdesk enables MEDFAR Clinical Solutions customer service to work from home with cloud contact center solutions Talkdesk enables MEDFAR Clinical Solutions customer service to work from home with cloud contact center solutions Talkdesk raises $143 million in Series C funding Talkdesk raises $143 million in Series C funding Pingo Doce selects Talkdesk cloud solutions for flexible business continuity and comprehensive Salesforce integration Pingo Doce selects Talkdesk cloud solutions for flexible business continuity and comprehensive Salesforce integration Talkdesk’s Jon Heaps named a Channel Partners ‘Top Gun 51’ channel leader Talkdesk’s Jon Heaps named a Channel Partners ‘Top Gun 51’ channel leader News News Company | News Overview News Customer Experience Magazine: Should You Build A Hybrid Working Model in 2022? Customer Experience Magazine: Should You Build A Hybrid Working Model in 2022? PropertyCasualty360: Client Strategies Insurers Should Implement Amid Climate Change PropertyCasualty360: Client Strategies Insurers Should Implement Amid Climate Change CXBuzz: Five Customer Experience Goals for 2022 CXBuzz: Five Customer Experience Goals for 2022 Global Banking & Finance Review: Embedded Finance: A Business Opportunity and Customer Experience Challenge for Banks Global Banking & Finance Review: Embedded Finance: A Business Opportunity and Customer Experience Challenge for Banks Bank Business News: A Hybrid Customer Experience Strategy can Drive Client Relationship Growth Bank Business News: A Hybrid Customer Experience Strategy can Drive Client Relationship Growth No Jitter: Talkdesk Digital Showdown: Airkit Takes Gold, Charities Win Big No Jitter: Talkdesk Digital Showdown: Airkit Takes Gold, Charities Win Big Supply & Demand Chain Executive: What Retailers Need to Know About Customer Experience Amid Supply Chain Strain Supply & Demand Chain Executive: What Retailers Need to Know About Customer Experience Amid Supply Chain Strain Healthcare Business Today: For Healthcare Organizations, the Patient Experience is Paramount Healthcare Business Today: For Healthcare Organizations, the Patient Experience is Paramount Forbes: How To Cultivate A Culture Of Innovation At Scale Forbes: How To Cultivate A Culture Of Innovation At Scale UC Today: UC Trends 2022: Security Roundtable UC Today: UC Trends 2022: Security Roundtable Managed Healthcare Executive: Transforming the Health Plan Member Experience Managed Healthcare Executive: Transforming the Health Plan Member Experience CX Today: Talkdesk Guardian Review: Mitigating Risk CX Today: Talkdesk Guardian Review: Mitigating Risk Channel Futures: Talkdesk Takes On Contact Center Rivals in Competitive Business Channel Futures: Talkdesk Takes On Contact Center Rivals in Competitive Business CX Today: Talkdesk Agent Assist Review: AI Assistance CX Today: Talkdesk Agent Assist Review: AI Assistance MarTech Series: New AI tools and “Human in the Loop” Technology Enables Enterprises to Scale Customer Experiences MarTech Series: New AI tools and “Human in the Loop” Technology Enables Enterprises to Scale Customer Experiences UC Today: Talkdesk on What's New and Exciting in the World of CX UC Today: Talkdesk on What's New and Exciting in the World of CX CX Today: Talkdesk Finds Engaged Agents Drive Sustainable Success CX Today: Talkdesk Finds Engaged Agents Drive Sustainable Success No Jitter: Talkdesk Goes UC No Jitter: Talkdesk Goes UC Smart Customer Service: How to Optimize Four Contact Center KPIs After a Tough Year Smart Customer Service: How to Optimize Four Contact Center KPIs After a Tough Year HealthCare Business News: Healthcare Organizations Must Reimagine the Patient Experience to Thrive HealthCare Business News: Healthcare Organizations Must Reimagine the Patient Experience to Thrive Bankless Times: Putting the Client First in Finserv: CX as a Competitive Edge Bankless Times: Putting the Client First in Finserv: CX as a Competitive Edge Money Inc: 10 Things You Didn’t Know about Tiago Paiva Money Inc: 10 Things You Didn’t Know about Tiago Paiva HealthIT Answers: Improved Patient Experience is More Critical Than Ever to Healthcare Organizations HealthIT Answers: Improved Patient Experience is More Critical Than Ever to Healthcare Organizations The Wall Street Journal: Contact Center Software Startup Talkdesk Raises $230 Million The Wall Street Journal: Contact Center Software Startup Talkdesk Raises $230 Million Reuters: Cloud Firm Talkdesk's Valuation Jumps to $10 Billion after Fresh Funding Reuters: Cloud Firm Talkdesk's Valuation Jumps to $10 Billion after Fresh Funding Call Centre Helper: Talkdesk Unveils CX Strategy Value Framework Call Centre Helper: Talkdesk Unveils CX Strategy Value Framework CX Today: Talkin’ About a Revolution: Contact Centres and the New Era of Customer Experience CX Today: Talkin’ About a Revolution: Contact Centres and the New Era of Customer Experience CardRates.com: How Talkdesk Helps Banks and Credit Unions Provide Better Customer Experiences Across Channels CardRates.com: How Talkdesk Helps Banks and Credit Unions Provide Better Customer Experiences Across Channels Call Centre Helper: Talkdesk Named a Leader in the Aragon Research Globe Call Centre Helper: Talkdesk Named a Leader in the Aragon Research Globe Newsday: Consumer expectations for smooth online shopping grew in pandemic Newsday: Consumer expectations for smooth online shopping grew in pandemic CX Today: Talkdesk Ranks #1 in G2 Summer Reports CX Today: Talkdesk Ranks #1 in G2 Summer Reports Empowered Patient Podcast: How Contact Center Advancements Are Being Integrated into Healthcare Enterprises with Greg Miller Talkdesk Empowered Patient Podcast: How Contact Center Advancements Are Being Integrated into Healthcare Enterprises with Greg Miller Talkdesk CX Today: Talkdesk Debuts Financial Services Contact Centre Offer CX Today: Talkdesk Debuts Financial Services Contact Centre Offer CX Today: Talkdesk Integrates with Epic to Improve Patient Experience CX Today: Talkdesk Integrates with Epic to Improve Patient Experience IT World Canada: Five tips to boost your customer experience IT World Canada: Five tips to boost your customer experience Contact Centre Monthly: AI and using Human-in-the-Loop technology to delight the customer Contact Centre Monthly: AI and using Human-in-the-Loop technology to delight the customer CX Today: AI Delivers Better Contact Centre Experience, Study Says CX Today: AI Delivers Better Contact Centre Experience, Study Says Destination CRM: Talkdesk Launches Flexible Shopping Solution Destination CRM: Talkdesk Launches Flexible Shopping Solution Transform Magazine: Talkdesk enters next decade with new brand Transform Magazine: Talkdesk enters next decade with new brand FinTech Magazine: Talkdesk: The future of banking belongs to tech companies FinTech Magazine: Talkdesk: The future of banking belongs to tech companies KM World: Talkdesk introduces two new additions to Talkdesk CX Cloud KM World: Talkdesk introduces two new additions to Talkdesk CX Cloud No Jitter: Talkdesk Hits 10 Year Mark No Jitter: Talkdesk Hits 10 Year Mark Channel Futures: Vonage, Oracle, Salesforce Vets to Fuel Talkdesk Partners’ Growth Channel Futures: Vonage, Oracle, Salesforce Vets to Fuel Talkdesk Partners’ Growth No Jitter: Talkdesk AI Trainer: Another Brick in the Wall No Jitter: Talkdesk AI Trainer: Another Brick in the Wall Silicon Republic: Welltel signs €4m deal with Portuguese communications tech firm Silicon Republic: Welltel signs €4m deal with Portuguese communications tech firm KM World: Talkdesk introduces AI Trainer, enabling enterprises to successfully resolve more cases through automation KM World: Talkdesk introduces AI Trainer, enabling enterprises to successfully resolve more cases through automation Retail Dive: The pandemic raised customer service expectations: report Retail Dive: The pandemic raised customer service expectations: report Channel Futures: Talkdesk Promotes 3 to Leadership Team Channel Futures: Talkdesk Promotes 3 to Leadership Team IT Pro Portal: The cloud is calling IT Pro Portal: The cloud is calling Travel Mole: Bots could help businesses bounce back Travel Mole: Bots could help businesses bounce back RetailTouchPoints: As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value RetailTouchPoints: As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value TMCnet: Talkdesk Research Reveals Contact Centers High Priority for Healthcare Industry TMCnet: Talkdesk Research Reveals Contact Centers High Priority for Healthcare Industry IT Supply Chain: How to adapt contact centers for the post-Brexit era IT Supply Chain: How to adapt contact centers for the post-Brexit era eWeek: How Talkdesk is Aiding Everybody with COVID-19 Responses eWeek: How Talkdesk is Aiding Everybody with COVID-19 Responses No Jitter: Talkdesk Tackles Vaccine, PPP Challenges No Jitter: Talkdesk Tackles Vaccine, PPP Challenges CX Today: Talkdesk Announces Vaccine Administration Solution to Support COVID-19 Relief CX Today: Talkdesk Announces Vaccine Administration Solution to Support COVID-19 Relief eChannel NEWS: Talkdesk broadens machine learning capabilities with Amazon Web Services Contact Center Intelligence eChannel NEWS: Talkdesk broadens machine learning capabilities with Amazon Web Services Contact Center Intelligence Digital Commerce 360: Vivino triples its customer service agents while sales surge Digital Commerce 360: Vivino triples its customer service agents while sales surge FinTech Times: Talkdesk on Preparing Your Call Centres for the Cyber Security Threats of 2021 FinTech Times: Talkdesk on Preparing Your Call Centres for the Cyber Security Threats of 2021 No Jitter: Top Contact Center Stories of 2020 No Jitter: Top Contact Center Stories of 2020 Business Insider: Talkdesk CEO Tiago Paiva reveals how cloud-based customer service is helping retailers navigate 'a critical juncture'... Business Insider: Talkdesk CEO Tiago Paiva reveals how cloud-based customer service is helping retailers navigate 'a critical juncture'... Business Insider: The top 5 companies disrupting the customer-service industry Business Insider: The top 5 companies disrupting the customer-service industry No Jitter: Talkdesk Shares How CX is Reshaping Financial Services No Jitter: Talkdesk Shares How CX is Reshaping Financial Services The FinTech Times: Two-Thirds of Customers Say One Bad Experience Dilutes Brand Loyalty According to Talkdesk Research The FinTech Times: Two-Thirds of Customers Say One Bad Experience Dilutes Brand Loyalty According to Talkdesk Research UC Today: Business is All Digital: Time to Future-Proof Your Contact Centre UC Today: Business is All Digital: Time to Future-Proof Your Contact Centre UC Today: Krisp Wins $10,000 for Charity at Talkdesk Digital Showdown UC Today: Krisp Wins $10,000 for Charity at Talkdesk Digital Showdown No Jitter: Talkdesk Digital Showdown - May the Best Partner Win No Jitter: Talkdesk Digital Showdown - May the Best Partner Win UC Today: Trends 2021 – Charanya Kannan, ‘CK’, Chief Product Officer, Talkdesk UC Today: Trends 2021 – Charanya Kannan, ‘CK’, Chief Product Officer, Talkdesk No Jitter: Salesforce, Talkdesk Build Up Industry Focus No Jitter: Salesforce, Talkdesk Build Up Industry Focus UC Today: Talkdesk Introduces Mobile and At-Home Solutions UC Today: Talkdesk Introduces Mobile and At-Home Solutions Ventana Research: Talkdesk CX Cloud earns Digital Innovation Award for Customer Experience Ventana Research: Talkdesk CX Cloud earns Digital Innovation Award for Customer Experience CallCentreHelper: Banking - 5 Keys to Supercharging Your Digital Strategy CallCentreHelper: Banking - 5 Keys to Supercharging Your Digital Strategy News & Tech: Talkdesk helps Times Union work offsite News & Tech: Talkdesk helps Times Union work offsite UC Today: Talkdesk a Leader in the Forrester Wave for CCaaS, 2020 UC Today: Talkdesk a Leader in the Forrester Wave for CCaaS, 2020 Forbes: Talkdesk #53 on Cloud 100 2020 Forbes: Talkdesk #53 on Cloud 100 2020 UC Today: COVID Changes Contact Centres Forever UC Today: COVID Changes Contact Centres Forever Datanami: The Impact of Data Regulations on Contact Centers Datanami: The Impact of Data Regulations on Contact Centers UC Today: Talkdesk wins Best Contact Center Platform and CX Leader of the Year UC Today: Talkdesk wins Best Contact Center Platform and CX Leader of the Year TMCnet: Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B TMCnet: Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B SF Business Times: Talkdesk raises $143 million Series C funding round as it continues its hiring spree SF Business Times: Talkdesk raises $143 million Series C funding round as it continues its hiring spree No Jitter: Talkdesk Announces Eye-Raising Series C Funding Round No Jitter: Talkdesk Announces Eye-Raising Series C Funding Round Bloomberg: Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing Bloomberg: Talkdesk Worth $3 Billion With Franklin Templeton, Och Backing Ventana Research: Talkdesk a finalist for Annual Digital Innovation Awards Ventana Research: Talkdesk a finalist for Annual Digital Innovation Awards No Jitter: 5 Trends Poised to Change the Contact Center No Jitter: 5 Trends Poised to Change the Contact Center CallCentreHelper: Consulting Firm Selects Talkdesk to Power Remote CX Operations CallCentreHelper: Consulting Firm Selects Talkdesk to Power Remote CX Operations UC Today: How Talkdesk Helped Workfront be Agile in the Face of Adversity UC Today: How Talkdesk Helped Workfront be Agile in the Face of Adversity BC Strategies: How Do You Do Virtual Events During COVID-19? BC Strategies: How Do You Do Virtual Events During COVID-19? UC Today: Introducing Talkdesk Academy and CXTalent UC Today: Introducing Talkdesk Academy and CXTalent International Business Times: Cyberattacks A Looming Threat To US? How To Maintain A Resilient Business In A Disrupted World International Business Times: Cyberattacks A Looming Threat To US? How To Maintain A Resilient Business In A Disrupted World TechTarget: Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud TechTarget: Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud TIME: The Coronavirus is Cutting Into Gig Worker Incomes as the Newly Jobless Flood Apps TIME: The Coronavirus is Cutting Into Gig Worker Incomes as the Newly Jobless Flood Apps No Jitter: Talkdesk Spotlights End-to-End Contact Center Platform No Jitter: Talkdesk Spotlights End-to-End Contact Center Platform UC Today: Talkdesk Opentalk 2020 Virtual Round Up UC Today: Talkdesk Opentalk 2020 Virtual Round Up Destination CRM: Talkdesk Launches CX Cloud and Connections at Opentalk Virtual Event Destination CRM: Talkdesk Launches CX Cloud and Connections at Opentalk Virtual Event Medium: Advisors Excel Moves 700 Customer Service Agents Online with Talkdesk Medium: Advisors Excel Moves 700 Customer Service Agents Online with Talkdesk No Jitter: It’s a Match - Talkdesk Tool Tackles Contact Center Hiring No Jitter: It’s a Match - Talkdesk Tool Tackles Contact Center Hiring UC Today: Talkdesk Introduces Studio and Explore Updates UC Today: Talkdesk Introduces Studio and Explore Updates Renegade Thinkers: How Talkdesk Led the “Business Continuity” Curve Renegade Thinkers: How Talkdesk Led the “Business Continuity” Curve AdAge: Cloud-Based Software Helped Call Centers Remain Open - From Home AdAge: Cloud-Based Software Helped Call Centers Remain Open - From Home No Jitter: Talkdesk Offers Trio of Options for At-Home Agents No Jitter: Talkdesk Offers Trio of Options for At-Home Agents Blog Blog Innovations Innovations Awards & Recognition Awards & Recognition Events Events Opentalk 2021 Careers Careers PRICING language: EN EnglishEnglish (Australia)English (Canada)English (Europe)English (New Zealand)English (Singapura)English (United Kingdom)EspañolEspañol (América Latina)DeutschFrançaisItalianoPortuguêsPortuguês (Brasil) GET STARTEDEXPERIENCE A DEMOGET PRICING Press Release TALKDESK VALUATION TRIPLES TO MORE THAN $10 BILLION, APPOINTS FIRST CHIEF FINANCIAL OFFICER Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud contact center solutions * $230 million raised in recent funding pushes valuation beyond $10 billion, placing Talkdesk among the most highly valued private companies in the SaaS or enterprise software space. In total, Talkdesk has now raised $498 million. * Addition of SaaS-industry veteran Sydney Carey as chief financial officer further accelerates corporate maturation and creates one of the industry’s most gender diverse executive teams, with women holding 50% of the company’s senior leadership positions. * Talkdesk also marks its third consecutive year on the Forbes Cloud 100, jumping 36 spots to #17, underscoring the global market demand for a better way to deliver great customer experiences. * Talkdesk positioned again as a Leader in the just-released 2021 Gartner® Magic Quadrant™ for Contact Center as a Service report. SAN FRANCISCO – Aug. 12, 2021 –Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced the closing of its series D funding. The company has raised $230 million and is now valued at more than $10 billion, placing it among the most highly valued private companies in the SaaS or enterprise software industry. The company also announced the appointment of Sydney Carey as chief financial officer (CFO). This latest funding from both new and existing strategic investors highlights increased confidence in the company’s market position, its technology, and the strategic role contact center technology plays in delivering exceptional customer experiences. The funding came from new investors Whale Rock Capital Management, TI Platform Management, and Alpha Square Group; as well as from existing investors Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors, and Willoughby Capital. In total, Talkdesk has now raised $498 million in funding since inception. “For many organizations, the contact center is fast becoming a driver of tangible business results and an asset to the bottom line,” said Tiago Paiva, founder and chief executive officer, Talkdesk. “Since its founding, Talkdesk has been challenging the status quo and shaking up the industry’s old world order to make this a reality. We’re grateful for the continued confidence in our strategy and more determined each day of our unique ability to help companies deliver memorable customer experiences, one engagement at a time.” This new funding will fuel Talkdesk in its second decade of transformational growth as the company remains focused on expanding its international presence, leading with industry-first customer experience (CX) product innovations, delivering white-glove customer service, and creating a diverse, equitable, and inclusive workforce. “I’ve followed the Talkdesk transformation over the years, and to see the company grow from its start at a hackathon into its current valuation of more than $10 billion is impressive,” said Zeus Kerravala, founder and principal analyst, ZK Research. “I estimate that the CCaaS TAM will be around $50 billion in five years, so if Talkdesk keeps executing on its growth plan, the company has a great opportunity to capture a significant portion of market share.” Talkdesk executive leadership team welcomes company’s first CFO The addition of SaaS-industry veteran Sydney Carey as CFO, further advances the Talkdesk corporate maturation. Carey’s appointment also makes Talkdesk a rarity in the tech industry, with half of the positions on its executive leadership team held by women. Carey joins Talkdesk from Sumo Logic, where she successfully led the organization through an initial public offering. Her broad range of financial and operational experience includes executive and board member roles in accounting, financial planning, mergers and acquisitions, investor relations, treasury, facilities, compliance, and IT/business operations. “I’m proud to join Talkdesk at this pivotal moment in the company’s journey. Some of the most rewarding experiences in my career have centered around helping innovative, fast-growth companies like Talkdesk manage acceleration, scale effectively to meet changing business demands, and formalize operations,” said Carey. “I join a stellar Talkdesk executive team, and I’m eager to work alongside each of these leaders to take the company into its next decade of transformational growth.” Prior to her work with Sumo Logic, Carey held CFO positions at several high-growth companies, including Duo Security (acquired by Cisco), Apttus, Zscaler, and MongoDB. She additionally served as executive vice president and CFO at TIBCO Software, a multibillion-dollar public software company. Carey currently serves on the board of directors for Asana, a leading work management platform for teams. Recent milestones spark next phase in mission to deliver a better way to great CX During the past two years, Talkdesk gained significant momentum in executing its bold vision. This includes the introduction of more than 30 product innovations and new market expansions into Australia, Brazil, Canada, France, Germany, Ireland, Italy, Mexico, the Netherlands, Southeast Asia, and Spain. Talkdesk also expanded its ecosystem of resellers, cloud distributors, strategic alliances, and AppConnect marketplace partnerships to more than 300 contracted partners and thousands of sub-agents. The company followed a record-setting 2020 by doubling the number of employees to nearly 2,000 and appointed Laura Butler as the first chief human resources officer for Talkdesk. Beginning the next phase of its journey, Talkdesk made history in April with the launch of a new logo, tagline, and global advertising campaign. The launch also featured two more innovations: Talkdesk Workspace, the first customizable interface for contact center teams, and Talkdesk Builder, a set of tools for customization across workspaces, routing, reporting, and integrations. Talkdesk is also changing the game for customer experience when it comes to solving the unique challenges of vertical industries. In June, the company unveiled Talkdesk Financial Services Experience CloudTM and Talkdesk Healthcare Experience CloudTM, the first purpose-built contact center solutions for the specific needs of financial services and healthcare organizations. As part of its quest to revolutionize the contact center market and automate 80 percent of customer interactions, Talkdesk also introduced the industry’s first human-in-the-loop tool for contact centers and continues to lower the barrier to adopting artificial intelligence (AI) solutions. Earlier this week, Talkdesk earned recognition on the annual Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. This marks the third consecutive year Talkdesk has appeared on the list. Catapulting 36 spots, Talkdesk landed at #17, highlighting the global demand for a better way to deliver great customer experiences. Supporting investor quotes “As the traditional contact center market transitions to a true cloud, omni-channel platform, we think a leader will emerge to capture a significant share of the market. The Talkdesk industry leading platform is well positioned to be that winner and we are excited to partner with the company for many years to come,” said Andrew Frank, partner, Whale Rock Capital Management. “We have followed the progress of Tiago since his inception of the firm and are now delighted to partner with him and his exceptional team directly. Talkdesk is an example of what can happen when a strong team is assembled behind a winning idea. We believe Talkdesk is building a broad communications platform that is transforming how businesses connect with their customers. Today, Talkdesk has become near-ubiquitous as a SaaS product with adoption across a broad array of industries and integrations with the most popular enterprise cloud platforms, including Salesforce, Zendesk, and Slack. Talkdesk not only offers a best of breed CCaaS solution, but is a true customer engagement platform of the future that is AI-enabled and cloud-native,” said Alex Bangash and Trang Nguyen, co-founders, TI Platform Management. “It’s now a necessity for companies across commercial and public-sectors to embrace a digital future. Talkdesk has spent nearly a decade laying the foundation for a modern customer experience and today delivers the only end-to-end solution that meets the needs of the new way to work,” said CJ Reim, general partner, Amity Ventures. “Talkdesk is quickly executing against its strategy and bringing together diverse talent, innovative technology, and an expanding global reach to address a market that shows no signs of slowing. We’re keen to watch the company push forward and further cement its leadership position, as the contact center transitions from being a cost center to a revenue center and source of customer insight,” said Jonathan Curtis, vice president, research analyst and portfolio manager with Franklin Templeton’s Franklin Equity Group. “Talkdesk continues to be a market leader and true innovator in the customer experience vertical. The team has successfully navigated unprecedented market dynamics while demonstrating exceptional growth and product innovation. Top Tier Capital Partners remains a big supporter of Talkdesk, and we are honored to have the opportunity to continue to support them during this next phase of growth,” said Garth Timoll, managing director, Top Tier Capital Partners. Additional Resources: * Read Tiago Paiva’s perspective on this Talkdesk milestone * Learn why more than 1,800 enterprises around the world rely on Talkdesk to unlock the promise and potential of great customer service Social Networks: * Talkdesk Community: https://www.talkdesk.com/customer-community/ * Blog: https://www.talkdesk.com/blog/ * Twitter: https://twitter.com/Talkdesk * LinkedIn: https://www.linkedin.com/company/talkdesk/ * Facebook: https://www.facebook.com/Talkdesk/ * Instagram: https://www.instagram.com/Talkdesk/ GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Talkdesk Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. 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