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 * PRODUCTS
   * Overview
   * Complete & Modern Listening
   * Action-Oriented Analytics
   * Act, Learn, & Transform
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 * SOLUTIONS
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 * CUSTOMERS
 * RESOURCES
   * Experience '24
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 * COMPANY
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 * PRODUCTS
   
   MEDALLIA EXPERIENCE CLOUD
   
   Turn signals into action with the #1 Experience Platform
   
   Learn More
    * All Products ➤
   
   Core Platform
   
    * Complete & Modern Listening
    * Action-Oriented Analytics
    * Act, Learn, & Transform
    * Integrations
    * Security
   
   Experiences
   
    * Customer Experience
    * Employee Experience
    * Digital Experience
    * Contact Center
    * Market Research

 * Solutions
   
   Solutions
   
   Industry-leading expertise to accelerate time to value
   
   Medallia Services
   
   Jumpstart and supercharge your experience programs with apps, components, and
   integrations
   
   Medallia Xchange
   
   Roles
   
    * CX Professionals
    * HR Professionals
    * Digital Professionals
    * Account Management
    * Location-Based Operations
    * Research & Insights
   
   Industries
   
    * Automotive
    * Energy & Utilities
    * Financial Services
    * Government
    * Healthcare
    * Higher Education
    * Insurance
    * Life Sciences
    * Manufacturing
    * Nonprofit
    * Restaurants & Food Service
    * Retail
    * Technology & Services
    * Telecommunications & Media
    * Travel & Hospitality

 * Customers
 * Resources
   
   EXP Now
   
   Medallia's On-Demand TV Network
   
   Watch Now
   
   Events and Webinars
   
    * Experience '24
    * Event Calendar
    * Mastercast
    * Experts on Demand
   
   Resources
   
    * Blog
    * Resource Library
    * Case Studies
    * Training & Certification
    * Customer Knowledge Center

 * Company
   
   Company
   
   Creating a culture that values every person and every experience.
   
   Our Values
    * About Medallia
    * Leadership
    * Diversity
    * Giving Back
   
    * Services
    * Partners
    * Careers
   
    * Global Impact
    * Brand Partnerships
    * Newsroom
    * Contact Us

Request a Demo
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 * Italiano
 * 日本語
 * 한국어




REIMAGINE THE FUTURE

FEBRUARY 5-7, 2024 | WYNN LAS VEGAS

The only conference where leaders from around the world gather to defy the odds
and change the game of customer and employee experience.

Register Now


MEDALLIA NAMED THE LEADER IN THE FORRESTER WAVE™

Go To Report


THE BEST BRANDS IN THE WORLD USE MEDALLIA. 

When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech
analytics, ticketing systems, and digital behavior which is now mission
critical. 

Learn More



AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

Learn More

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.

IBM Case Study



INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

See Integrations


LEADER IN CUSTOMER FEEDBACK MANAGEMENT

Medallia Named the Leader in The Forrester Wave™: Customer Feedback Management,
Q1 2023


LEADER IN PEOPLE-ORIENTED TEXT ANALYTICS

Medallia Named a Leader in The Forrester Wave™: People-Oriented Text Analytics
Platforms, Q2 2022


READY TO GET STARTED?

Get a demo


English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어



EXPERIENCE 101

 * Experience 101 Hub
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention

PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Medallia CX ROI Calculator
 * Mobile
 * Pricing

COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us

RESOURCES

 * Developer Portal
 * Documentation
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Careers

Copyright © 2023. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with
Medallia’s products are trademarks of Medallia and/or its affiliates. Net
Promoter, Net Promoter Score and NPS are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks
are the property of their respective owners.

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