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1. Self-Help Home
2. Privacy Policy Newegg
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PRIVACY POLICY NEWEGG
Index:
1. 1. Who are we?
2. 2. About this Privacy Policy
3. 3. Country specific provisions
4. 4. What personal data do we collect?
5. 5. Why do we use your personal data?
6. 6. Cookies and similar technologies
7. 7. Who do we share your personal data with and why?
8. 8. Collection and use of non-personal information
9. 9. How do we protect your personal data
10. 10. International transfers of personal data
11. 11. How long do we keep your personal data?
12. 12. What are your rights?
13. 13. How can you change or review your information and preferences?
14. 14. How can you change or review your technical preferences
15. 15. Updates to this Privacy Policy
16. 16. Last update
Appendix 1: List of Newegg affiliates and subsidiaries
Appendix 2: Argentina specific provisions
Appendix 3: Australia specific provisions
Appendix 4: Canada specific provisions
Appendix 5: European Economic Area (EEA) and the United Kingdom (UK) specific
provisions
Appendix 6: Hong Kong Special Administrative Region (HKSAR) specific provisions
Appendix 7: Israel specific provisions
Appendix 8: India specific provisions
Appendix 9: Japan specific provisions
Appendix 10: Mexico specific provisions
Appendix 11: New Zealand specific provisions
Appendix 12: Philippines specific provisions
Appendix 13:Republic of Korea specific provisions
Appendix 14: Singapore specific provisions
Appendix 15: Thailand specific provisions
Appendix 16: Turkey specific provisions
Appendix 17: USA specific provisions
1. WHO ARE WE
1.1. Newegg Inc. (17560 Rowland Street, City of Industry, CA 91748 USA) along
with our affiliates and subsidiaries are committed to safeguarding the privacy
of our customers and users (you).
1.2. Newegg Inc. is the data controller of your personal data You can contact us
by mail at the above address, by email at privacy@newegg.com or by telephone at
1 (800) 390-1119. In addition to Newegg International Inc., our affiliates and
subsidiaries may also process your personal data. The relevant data controllers
of your personal data will depend on where you are located, the Site(s) (as
defined in section 2.1 below) you visit and the services you receive. Please see
Appendix 1 of this policy for a list of which Newegg entities will be data
controllers in which countries, and how to contact them. References in this
privacy to “Newegg”, “we”, “us” and “our” are to the relevant data
controller(s).
1.3. You may contact our Data Protection Officer by email at privacy@newegg.com.
2. ABOUT THIS PRIVACY POLICY
2.1 This privacy policy tells you about how we use, protect and disclose your
personal data that we have collected using both offline means (e.g. via phone,
post, in-person meetings and other correspondence) and online means, such as
when you use any website or mobile application owned or operated by Newegg,
including Newegg.com and its local sub-domains and our blogs and programs
(collectively, the “Site”).
2.2 You acknowledge that your personal data (including personal data collected
through your use of our services, and the Site), will be collected, stored,
shared and processed in accordance with this privacy policy.
2.3 The Site may contain links to other third-party websites or applications.
Please be aware that these websites and applications may collect information
about you. These websites and applications may have their own privacy notices or
policies. We encourage you to be aware when you leave the Site and to read the
privacy statements of each and every website and application that you use.
2.4 To the extent any linked websites or applications you visit are not owned or
operated by Newegg, please be aware that we are not responsible or liable for
the websites’ or applications’ content, any use of the websites or applications,
or the privacy and security practices and policies of those websites or
applications.
3. COUNTRY SPECIFIC PROVISIONS
In addition to the provisions set out in this privacy policy, additional terms
and information relating to our processing of your personal data may apply to
you depending on where you are located. These additional terms are set out as
Appendices to this privacy policy:
1. If you are located in Argentina please see Appendix 2 for additional terms
and information;
2. If you are located in Australia, please see Appendix 3 for additional terms
and information;
3. If you are located in Canada, please see Appendix 4 for additional terms
and information;
4. If you are located in the European Economic Area (EEA) and the United
Kingdom (UK), please see Appendix 5 for additional terms and information;
5. If you are located in Hong Kong Special Administrative Region (HKSAR),
please see Appendix 6for additional terms and information;
6. If you are located in India, please see Appendix 7 for additional terms and
information.
7. If you are located in Israel please see Appendix 8 for additional terms and
information;
8. If you are located in Japan, please see Appendix 9 for additional terms and
information;
9. If you are located in Mexico, please see Appendix 10 for additional terms
and information;
10. If you are located in New Zealand, please see Appendix 11 for additional
terms and information;
11. If you are located in the Philippines, please see Appendix 12 for
additional terms and information;
12. If you are located in the Republic of Korea, please see Appendix 13 for
additional terms and information.
13. If you are located in Singapore, please see Appendix 14 for additional
terms and information;
14. If you are located in Thailand, please see Appendix 15 for additional terms
and information;
15. If you are located in Turkey, please see Appendix 16 for additional terms
and information;
16. If you are located in the USA, please see Appendix 17 for additional terms
and information;
4. WHAT PERSONAL DATA DO WE COLLECT?
4.1 We may collect the following data about you. Please note that we may combine
personal data collected about you from one source with personal data that we
have collected about you from other sources.
1. Personal data provided voluntarily including account registration and
interactions (e.g. reviews, feedback, comments, testimonials)
We collect personal data that you voluntarily provide to us, such as when
you register for an account on our Site (including signing up as a user, or
to our Seller Portal, Vendor Portal or Affiliate Program). This personal
data may include your name, email address, other contact details,
login/account information, business information, marketing preferences and
other information you may provide as part of your account profile.
We also collect personal data you provide to us when you post a
testimonial, feedback, review or comment including on our blogs (including,
but not limited to, Newegg Insider, GameCrate, or Unlocked). This personal
data may include your name and contact information, photos that you choose
to upload and other personal data you may choose to provide as part of your
post. We do not access photos on your device or cameras unless you allow us
to do so. If you do allow us, you can manage your photos and camera
settings at any time by changing the settings on your mobile device.
Please note that personal data that you choose to post in a testimonial,
feedback, review or comment may be read, collected and used by anyone.
Therefore, please do not post anything you do not wish to be accessed by
others.
2. Correspondence
We collect personal data where you contact us or we contact you, and we
will typically keep a record of such correspondence. This personal data may
include your name and contact information, account information, your order
information, your queries, and other personal data you may choose to
provide to us.
3. Purchase order and transaction Information
We collect personal data when you place an order and transact with Newegg
(including tracking orders and managing returns), when you submit forms for
tax exemptions, rebates, the Newegg Price Match Guarantee, the Newegg
Marketplace Guarantee, when you trade-in used technology and when you
transact on our Marketplace platform. This personal data may include
biographical information, contact information, delivery information such as
shipping address, telephone number, and payment and invoicing information,
such as your bank account/card number, billing address, bank card
expiration date, and bank card security code.
4. Enrollment in Newegg Programs
We collect personal data that you voluntarily provide to us when you
register for programs offered by Newegg, including, but not limited to, the
Newegg Subscription Program, Newegg Premier, and Newegg Points and Rewards
Program, and when you verify your academic status for various Newegg
Programs and discounts. This personal data may include your name, email
address, other contact details, login/account information, school
information, marketing preferences and other information you may provide.
5. Credit and anti-fraud information
We may collect personal data relating to your financial situation, your
creditworthiness or any criminal or fraudulent activities provided to us by
you or third parties, including information which establishes your identity
(such as driving licenses, passports and utility bills), information about
transactions, credit ratings from credit reference agencies, fraud,
offenses, and suspicious transactions, where your details are included.
6. Social media information
We maintain a presence on social media platforms including, but not limited
to Facebook, Twitter, Instagram, and YouTube. We collect personal data when
you interact with us on social media. Please note that these social media
platforms may set cookies and other tracking technologies on your device
when you visit their pages and when you navigate from their pages. The
output of such information may be provided to us (usually for statistical
purposes to see how users interact with our content on social media
platforms). These social media platforms will also be data controllers of
your personal data. Information about how they collect and use your
personal data (and how they use cookies and other technologies, including
instructions on how you can disable these) can usually be found in their
respective privacy policies and cookies policies on their respective
websites.
7. Survey and contest/sweepstake information
We collect personal data where you complete surveys that we may use for
research purposes, and where you choose to enter into contests/sweepstakes
that we run. This personal data may include your name and contact
information and other personal data you may choose to provide us.
8. Information stored on a Device
We may access metadata and other information associated with other files
stored on your computer, tablet, mobile phone, or any other device
(referred to collectively as a “Device”) such as IP address, domain name,
browser version and operating system, traffic data, weblogs, and other
communication data, and device identifiers. We may also collect photos,
videos, Touch ID and Face ID login abilities and session IDs for
third-party service providers such as payment providers (“Device
Information”). To the extent required by applicable law, we will ask for
your consent prior to collecting Device Information. Please note that we
may associate Device Information with your account. In addition, we may
associate a Device with your account. We may combine this information with
other information that we have collected about you
9. Location Information
With your permission, which you may provide when you install our mobile
application or when you access and use our mobile application, we may
collect information about the general location of a Device.
10. Collection and use of public information
We may also collect, use, store, transfer, share, and disclose your
personal data that is publicly available for the purposes set out in this
privacy policy.
11. Children
The Site is intended for use by adults only. Newegg does not sell products
intended for purchase by children and does not therefore knowingly or
intentionally collect personal data from children. Youth-oriented products
are sold for purchase by adults only. Please only use this Site if you are
aged 18 or over.
4.2 If you do not provide us with the personal data described in section
4.1 of the privacy policy, some or all of the following may happen:
1. we may not be able to provide the requested products or services to you,
either to the same standard or at all;
2. we may not be able to provide you with information about products and
services that you may want, including information about discounts, sales
or special promotions; or
3. we may be unable to tailor the content of our websites to your
preferences and your experience of our websites may not be as enjoyable
or useful.
5. WHY DO WE USE YOUR PERSONAL DATA?
5.1 We may use your personal data for a variety of business purposes, which we
have set out below.
1. To conduct our business and provide you with our services and access to our
Site
To conduct our business, including to enable you to use our services and
Site, to respond to your queries, to carry out our obligations arising from
any agreements entered into between you and us and to contact you in
connection with the foregoing.
This includes processing and fulfilling your orders, returns and exchanges
and providing you with information and updates relating to your orders and
your account.
2. To manage your account and subscriptions
To determine whether to register you as a user of our Site, or to our
Seller Portal, Vendor Portal or Affiliate Program, to manage your account
and subscriptions (including to manage your customized settings) and to
fulfill your benefits that are associated with your use of our services,
such as to award points through our EggPoint loyalty program.
3. To communicate with you (about updates and changes) and provide you with
customer support
To communicate with you about updates to our terms, services and Site and
to provide you with customer support and to respond to your requests,
comments, questions, or concerns, and to contact you if we have trouble
processing your order or there are issues with your account. Such
communications are provided by various means, including emails, SMS and
“push notifications” on Devices (where enabled). Calls may be recorded for
training and monitoring purposes.
4. To facilitate payments
To take payment from you when you sign-up for certain features, when you
order from us, to provide you with refunds and to process payments when you
transact on our Marketplace platform.
5. In relation to fraud prevention
To prevent fraud as may be required by applicable law and regulation and
best practice at any given time. If false or inaccurate information is
provided and fraud is identified or suspected, details may be passed to
fraud prevention agencies and may be recorded by us or by them.
6. To enable you and other users to communicate and transact with one another,
such as via our Marketplace platform
To facilitate interactions between users, including listing and promotion
of products, shipping and payment. This will require disclosure of personal
data about each party to one another.
7. To allow you to use interactive features of the Site
To allow you to post a testimonial, review or comment including on our
blogs (including, but not limited to, Newegg Insider, GameCrate, or
Unlocked). Please note that such testimonial, review or comment may be
read, collected and used by anyone.
8. To ensure our Site content is relevant and to maintain the security of our
Site
To ensure that content from our Sites is presented in the most effective
and secure manner for you and for your device.
9. For research and development purposes
To analyze your personal data in order to better understand your and our
other clients’ services and marketing requirements, to better understand
our business and develop our products, services, and Site. In order to do
this, we may apply profiles to you based on your personal data and
behavioral information (such as the pages on the Site you have visited or
interacted with, including by reference to personal data legitimately
obtained and shared with us by third parties or publicly available data).
Such profiles may be used as part of our advertising, analytics, security,
and provision of support.
10. To administer contests/sweepstakes
here you have entered into contests/sweepstakes, we will use your personal
data to manage and administer such contests/sweepstakes, including to award
you with any applicable prizes.
11. To provide you with marketing materials
To provide you with updates and offers, where you have chosen to receive
these. We may also use your information for marketing our own and our
selected business partners’ products and services to you by post, email,
SMS and phone and fax. We may also use personal data to market to you via
social media. Where required by law, we will ask for your consent at the
time we collect your data to
conduct any of these types of marketing. You can opt-out of receiving
marketing emails by clicking the “Unsubscribe” link located at the bottom
of all Newegg marketing emails or by sending an email to privacy@newegg.com
with a request to be removed, or by contacting us as per section 1 above.
If you are a registered user of the Site, you can also opt-out of receiving
marketing emails by updating your email preferences under the “Email
Notifications” section of My Account. Please allow up to thirty (30) days
for your request to be processed. Please note that even if you opt-out of
receiving marketing emails, you may still receive communications from us
that are important and/or related to your interactions with us, or
otherwise as required by law.
Please also note that our marketing-related emails may contain a
campaign-unique “web beacon pixel” to tell us how you interact with our
communications. We may use this information for purposes including
determining which of our emails are more interesting to you and to query if
you should continue receiving emails if you do not open them. The pixel
will be deleted when you delete the email.
Where you subscribe to an online service, the accompanying emails similarly
include a pixel. We track your interaction with these emails and our online
services to validate attendance for accreditation purposes, to help
determine which information is of interest to you and to customize the
advertisements you see on our Sites.
If you do not wish the pixel to be downloaded to your Device, you should
opt-out of email marketing or review emails in plain text format. This
information may be connected to your personal identity. For further
information about tracking technologies, please see section 6 below.
12. Mobile applications and website analytics
To understand and analyze your online experiences and to determine what
events, products and services are likely to be of interest to you, we may
combine your visitor session information or other information collected
through tracking technologies (whether you are logged in or not) with
personal data.
Where you consent to the use of your location data, certain mobile
applications may use location data.
13. To enforce our terms and in connection with legal or regulatory obligations
We may process your personal data to enforce our terms and to comply with
our legal and regulatory requirements or dialogue with regulators/judicial
proceedings/court orders as applicable which may include disclosing your
personal data to third parties, the court service and/or regulators or law
enforcement agencies in connection with inquiries, proceedings or
investigations by such parties anywhere in the world or where compelled to
do so.
14. To reorganize or make changes to our business
In the event that we: (i) are subject to negotiations for the sale of our
business or part thereof to a third party; (ii) are sold to a third party;
or (iii) undergo a re-organization, we may need to transfer some or all of
your personal data to the relevant third party (or its advisors) as part of
any due diligence process for the purpose of analyzing any proposed sale or
re-organization. We may also need to transfer your personal data to that
re-organized entity or third party after the sale or reorganization for
them to use for the same purposes as set out in this policy.
6. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies (including device identifiers) in
relation to the Site.
6.1. What are cookies?
A cookie is a small text file that is generated by a website, including the
Site, and is stored on your device. When you access the Site, a number of
cookies used by Newegg and third parties are sent to your browser and stored on
your device. When you next visit the Site, Newegg and the third parties will use
this information to recognise and remember your device. Third parties may also
use this to recognise you when you are on other websites and mobile
applications.
Cookies are useful for a variety of purposes. For example, they allow you to
navigate between pages efficiently and allow us to remember preferences and
generally improve your user experience. They are also used to tailor advertising
to your interests through tracking your browsing across websites. For example,
when you view certain products on our Site or have interacted with certain pages
on our Site, we may use this information to show you advertisements which may
interest you. Similarly, third parties that place cookies on our Site may use
this type of information to present you with tailored advertising when you other
their websites.
Session cookies are deleted when you close your browser. Persistent cookies
remain on your device after you close your browser. Cookies set by Newegg are
first-party cookies. Cookies set by third parties are third-party cookies.
Please note that Newegg has no access to or control over third-party
technologies and information about their data collection practices should be
found on their respective websites.
6.2. What cookies does Newegg use?
We describe below the categories of cookies that are set by Newegg and its
partners when you visit the Site.
1. Strictly Necessary cookies
These cookies are essential in order to enable you to move around the Site
and use its features and cannot be turned off. Without these cookies,
services you have asked for (such as navigating between pages, placing an
order and using a shopping cart or e-billing services) cannot be provided.
Therefore, you cannot disable these cookies.
2. Performance cookies
We make use of performance cookies to analyse how our visitors use the Site
and to monitor the Site’s performance. This allows us to provide a high
quality experience by customising our offering, and quickly identifying and
fixing any issues that arise.
For example, we might use performance cookies to keep track of which pages
are most popular, which method of linking between pages is most effective,
and to determine why some pages are receiving error messages. We might also
use these cookies to highlight articles or site services that we think will
be of interest to you based on your usage of the Site. The information
collected by these cookies is not associated with your personal data by us
or by our contractors.
3. Functional cookies
These cookies are used to provide you with certain functionality on the
Site. For example, to improve the performance of our services and the Site,
to maintain security on the Site and to prevent and detect fraud, to
customise your account, to display certain web page content based upon your
browser type and other device information.
4. Advertising cookies
Subject to your cookie settings, Newegg and various third party ad partners
may use cookies and other tracking technologies to collect information about
the browsing habits associated with your device to further personalise your
experience such as through the use of targeted advertisements and special
offers that are more relevant to you and your interests.
We allow some third parties, including Facebook to set cookies both when you
visit our Site and when you use certain features on our Site (such as
clicking “Like”, “Share” and “tweet” buttons).
These third parties link the information that they collect through the use
of these cookies with the information that they hold about you through your
use of their service in order to present you with targeted advertising via
their platforms. For example, where you have provided permission, we allow
Facebook to place a cookie on your device. When you return to Facebook,
Facebook can identify you as a user of the Newegg Site and can therefore
provide you with advertising messages from us.
In other situations, third parties use cookies so that they can retarget
Newegg’s products to you when you visit other websites or mobile
applications, or to predict what advertisements about third party products
are likely to be of interest to you based on your browsing activities.
Please note that if you opt out of advertising cookies, you will still be
presented with advertisements online. These advertisements will just not be
tailored to you.
6.3. Other tracking technologies
In conjunction with cookies, we may utilise other tracking technologies to
understand how you access and use our Site and services. These tracking
technologies may include:
1. Log files and IP addresses
We use device information and IP addresses (and ask for confirmation if this
is correct) to analyse trends, administer the Site, track user movement, and
gather broad demographic information for aggregate use. An IP address is a
numeric code that identifies your computer on the internet. We may store the
information in log files (i.e. files which record events), or other types of
files, which may be combined with other information that we have collected
about you.
2. Web beacons and pixels
The Site and our emails and advertisements may contain web beacons. A web
beacon is a small graphic image, such as a pixel or GIF, which is placed on
a web page, email, or advertisement and is used to provide information on
when and how you access and use the Site, and services and emails. We may
use this information for various purposes, including to develop statistical
information and to determine features that most interest you for the purpose
of providing more personalized content. With respect to emails, we may use
this information to determine which of our emails are more interesting to
you and to whether you wish to continue receiving such emails if you do not
open them. The pixel will be deleted when you delete the email. If you do
not wish the pixel to be downloaded to your device, you should select to
receive emails from us in plain text rather than HTML, and you should not
click links that we send you. You can opt-out of receiving marketing emails
by clicking the “Unsubscribe” link located at the bottom of all Newegg
marketing emails or by sending an email to privacy@newegg.com with a request
to be removed, or by contacting us as per section 1 above. If you are a
registered user of the Site, you can also opt-out of receiving marketing
emails by updating your email preferences under the “Email Notifications”
section of My Account. Please allow up to thirty (30) days for your request
to be processed. Please note that even if you opt-out of receiving marketing
emails, you may still receive communications from us that are important
and/or related to your interactions with us, or otherwise as required by
law.
3. Apps – SDKs and Ad-IDs
We also use software development kits (SDKs) and advertising IDs (Ad-IDs)
which function like pixels and cookies in our mobile app. These SDKs may
include third party code that allows the third party partner to collect
information about your interaction with the app and information about your
device and network information generally for advertising purposes or to
assist us analysing how our apps are used.
We may link data stored in cookies or collected by similar tracking technologies
to other personal data we collect about you as you use the Site.
6.4. “Do not track signals”
Some web browsers have a “Do Not Track” feature that, when turned on, signals to
websites the user visits that the user does not want to be tracked. At this
time, the Site does not respond to “Do Not Track” signals or similar mechanisms.
6.5. Consent
In some countries, by using the Site, you consent to the use of cookies and
other similar tracking technologies in accordance with this policy.
In other countries, we are required to collect your consent for many of the
cookies and tracking technologies we use. Where this is the case, you will have
seen a pop- up to this effect on your first visit to the Site.
Although the pop-up may not usually appear on subsequent visits, you may
withdraw your consent at any time by following the instructions below.
6.6. Managing and disabling cookies on the Site and on our App
Our website
You can manage cookies through your browser’s settings (allaboutcookies.org
provides explanations as to how to do this). Please note that some of the uses
of the Site and the services provided on the Site may not function if cookies
are disabled.
If you use a smart phone, you can usually prevent cross-site tracking and block
Cookies in the settings section on your device. You may also be able to visit
websites without leaving a history by turning private browsing on. You should
visit the support section of the website of your device for more information on
how to do this.
Our app
On mobile you have controls in your device Operating System that enables you to
choose whether to allow cookies or share your advertising ID (an identifier that
allows advertisers to track you across websites and apps on mobile) with us or
third party partners. For information on controlling your mobile choices in
respect of advertising tracking you can visit
networkadvertising.org/mobile-choices. Also, in some regions you can block
mobile ads through third party ad blockers. For example, you can use the DAA
mobile app at youradchoices.com/appchoices.
7. WHO DO WE SHARE YOUR PERSONAL DATA WITH AND WHY?
We may share or disclose your personal data for the purposes set out in section
5 above to third parties. These third parties include:
1. Service Providers
Such service providers may include:
* merchant banks for authorization and approval, in order to process your
credit card information to complete your orders/transactions. This process
is protected by an enhanced security system. See section 9 below for more
details on security measures and procedures;
* third-party companies to perform functions on our behalf e.g. order
fulfillment, package delivery, marketing assistance, postal and email
delivery, customer service, data analysis, and credit processing; and
* IT cloud and hosting providers.
2. Advisors
Such advisors may include legal, financial, business or other advisors.
3. Marketplace platform sellers/users
Third-party sellers offer products for sale through Newegg’s Marketplace
platform, and we will share your personal data with such sellers when you
use the Marketplace platform.
4. Other users of the Site
As mentioned above, any personal data you make available publicly such as by
your reviews, comments or testimonials will be shared with other users of
the Site.
5. Affiliated companies
We may share your personal data we collect with all Newegg subsidiaries and
affiliates.
As our business continues to evolve, we may acquire, establish or sell
business units or subsidiaries. Customer data is one of the business assets
that would be transferred in these types of transactions. In such a
situation, your personal data would only be used in a manner consistent with
this privacy policy.
6. Third parties as required by law or regulation
We may disclose your personal data as required by law or regulation, and
when we believe that disclosure is necessary to protect our rights and/or
comply with a judicial proceeding, court order, or legal process served on
Newegg.
7. Third-party companies for marketing
Subject to your marketing preferences and settings, we may share your
personal data with third-party companies that may, among other things, use
your personal data to provide you with targeted advertisements and special
offers. You can opt-out of receiving marketing emails by clicking the
“Unsubscribe” link located at the bottom of all Newegg marketing emails or
by sending an email to privacy@newegg.com with a request to be removed, or
by contacting us as per section 1 above. If you are a registered user of the
Site, you can also opt-out of receiving marketing emails by updating your
email preferences under the “Email Notifications” section of My Account.
Please allow up to thirty (30) days for your request to be processed. Please
note that even if you opt-out of receiving marketing emails, you may still
receive communications from us that are important and/or related to your
interactions with us, or otherwise as required by law.
8.COLLECTION AND USE OF NON-PERSONAL INFORMATION
We may collect, use, store, transfer, share, and disclose non-personal
information for any purpose (subject to applicable law).
9. HOW DO WE PROTECT YOUR PERSONAL DATA?
Security
9.1. No data transmission over the Internet or websites can be guaranteed to be
secure from intrusion. However, Newegg takes commercially reasonable efforts to
protect its customers’ personal data.
9.2. If you wish to have your financial information (including payment card
details (such as card number, CVV2, expiration date) and related billing
information (such as billing address, billing phone, billing contact)) removed
at the time of your order, you may opt to have your financial information
deleted from our records upon completion of your order. Otherwise, you may
contact us at privacy@newegg.com, or call toll free 1-800-390-1119, to request
that your financial information be deleted from our database. For future
transactions, you will be required to re-enter your information.
9.3. If you have any questions or concerns about Newegg’s security practices,
you can send us an email at privacy@newegg.com.
Safeguarding account information
9.4. To ensure that your username and password remain confidential, we request
that you DO NOT share this information with anyone.
10. INTERNATIONAL TRANSFERS OF PERSONAL DATA
General overseas transfers
10.1. Our servers and offices are located in the United States, and as a result,
we may collect, process, store, share, and transfer your personal data in the
United States. As a global organization, we may also share your personal data
elsewhere globally. In addition, please note that when you purchase products
from a Marketplace seller, your personal data will be provided to this seller.
Such sellers can be located anywhere in the world.
10.2. As such, you understand and acknowledge that your personal data may be
accessed by staff or suppliers in, transferred to, and/or stored at, a
destination outside the country in which you are located, including to our
servers and offices in the United States.
10.3. These countries may not provide the same level of data protection as your
home country; however, we will take steps to ensure that your personal data that
is transferred outside your home country is safeguarded as in line with this
privacy policy.
11. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
11.1. Our retention periods for personal data are based on business needs and
legal requirements.
11.2. We will retain your personal data while we are using it, for purposes
described in section 5 above. We may continue to retain it after we have ceased
such uses for certain legitimate business purposes. For example, if you have
opted out of marketing communications from us, we will retain limited details
about you to ensure we can honor your opt-out request. We may also continue to
retain your personal data to meet our legal requirements or to defend or
exercise our legal rights.
11.3. The length of time for which we will retain your personal data will depend
on the purposes for which we need to retain it. After we no longer need to
retain your personal data, we will delete it or securely destroy it in
accordance with our records retention policy.
12. WHAT ARE YOUR RIGHTS?
12.1. Newegg operates in countries with data protection laws which provide
different rights to individuals in respect of access, deletion, rectification
and limiting processing of personal information – please see the Appendices for
further details of this. When you submit a request to exercise your rights, we
will need to check your entitlement prior to answering a request. Please note
that your rights may be subject to certain exemptions as set out in applicable
data protection law(s).
12.2. In general, the following rights are likely available to you regardless of
where you are located:
* the right to stop receiving marketing communication – for further
information, please see section 13 below; and
* the right to require us to update any inaccuracies in the personal data we
hold. In order to assist us with this, please keep your account information
up to date. You can do this by following the steps in section 13 below.
12.3. To submit a request regarding your personal data by email, post or
telephone, please use the contact information at Appendix 1. Please note that
you can easily access your profile information, order history, payment options,
and shipping address book through your Account.
Contacting us
12.4. If you have any queries or complaints about our use of your information,
please contact us directly at privacy@newegg.com.
13. HOW CAN YOU CHANGE OR REVIEW YOUR INFORMATION AND PREFERENCES?
13.1. You may change or review your account information and settings for the
following:
Account Information
13.2. When you register for a Newegg account, you enter your email address. This
email address is your Newegg ID and the email address that you use to log in to
the Site. To change your email address and Newegg ID on Newegg, from our desktop
website, please go to Account Settings.
13.3. You cannot change your email address and Newegg ID from the Newegg mobile
application or mobile website. Please note that you must have your email
address/Newegg ID and password in order to access your account.
Marketing communications
13.4. At the time of your order, you may choose to receive marketing
communications and special offers and news by clicking the appropriate field.
13.5. If you currently receive marketing communications and special offers and
news and wish to stop receiving such communications, Newegg provides several
ways to do so. If you are a registered user, you can manage your marketing
communication preferences via your Account Settings. In addition, you may send
an email to privacy@newegg.com with a request to be removed, or contact us as
per section 1 above.
13.6. You may also use the link provided in all Newegg Marketing communications
to automatically unsubscribe.
Please note that you may still receive non-marketing service communications.
14. HOW CAN YOU CHANGE OR REVIEW YOUR TECHNICAL PREFERENCES
Cookie Settings
14.1. You can manage cookies through your browser’s settings.
Push Notifications
14.2. If you currently receive “push notifications” and wish to stop receiving
“push notifications”, you can deactivate these notifications at any time by
changing the settings on your mobile device.
Uninstall Mobile Application
14.3. You can stop all further collection of information by our mobile
application by uninstalling our mobile application. You may use the standard
uninstall process to remove our mobile application from your mobile device.
15. UPDATES TO THIS PRIVACY POLICY
We regularly review and, if appropriate, update this privacy policy from time to
time, and as our services and use of personal data evolves. If these changes are
material, we will take steps to inform you of these.
We will update the date of this document each time it is changed.
16. LAST UPDATE
The privacy policy contained herein became officially effective July 22, 2021.
APPENDIX 1: LIST OF NEWEGG AFFILIATES AND SUBSIDIARIES
Name Registered address Country of establishment Contact details for data
protection queries Newegg Inc. 17560 Rowland Street
City of Industry,
United States privacy@newegg.com Newegg Australia Pty Ltd. Level 18
Grosvenor Place,
225 George Street,
Sydney, Australia Australia
privacy@newegg.com
Newegg Canada Inc. 55 East Beaver Creek Road, Units E and F, Richmond Hill
Ontario L4B 1E8 Canada Canada
privacy@newegg.com
APPENDIX 2: ARGENTINA SPECIFIC PROVISIONS
If you are located in Argentina, the provisions of this Appendix 2 apply in
addition to the provisions of the privacy policy.
1. Why do we use your personal data and who do we share your personal data with
and why?
1. The provisions of this section I apply in addition to section 5 and
section 7 of the privacy policy.
2. With respect to individuals located in Argentina, the processing of your
personal data is based on your free, informed and express consent, only
for the purposes described on this privacy policy.
2. Where we store your personal data
1. Your personal data will be stored in the database Newegg Inc. with
address at 17560 Rowland Street, City of Industry, CA 91748 USA.
3. Transfers outside Argentina
1. The provisions of this section III apply in addition to section 10 of the
privacy policy.
4. If transfers are made to other countries that are not deemed to provide
adequate protections under Argentine law, we will ensure that such transfer
is subject to appropriate safeguards in accordance with applicable data
protection laws.
* What are your rights?
1. The provisions of this section IV apply in addition to section 12 of the
privacy policy.
2. In addition to the rights set out at section 12 and 13 of the privacy
policy, you may, under certain conditions, have the right to:
* be provided with a copy of the personal data we hold about you;
* require us to rectify or update the personal data we hold about you;
* delete personal data (including where our processing activity is based on
your consent);
3. Your exercise of some of these rights is subject to certain exemptions (e.g.
an exemption to your right to request deletion of your personal is where
Newegg has a legal obligation to retain such data, or such deletion affects
a third party).
4. If you exercise any of these rights we will check your entitlement and
respond you within 10 (ten) days when you require to access to your personal
data or 5 (five) days when you require any rectification, update or
deletion.
5. To exercise your rights, please contact us at: privacy@newegg.com. The data
subject has the right to access their personal data at intervals of not less
than six months free of charge, unless there is a specified legitimate
interest agreed upon by the interested party as established in section 14,
paragraph 3 of Argentine Act 25,326, by submitting an email or calling to
the following email address/phone number: privacy@newegg.com. The AGENCY OF
ACCESS TO PUBLIC INFORMATION, in its function of Controlling Entity of Act
25,326, has the attribution to attend any complaints or reports related to
the infringement of personal data regulations.
APPENDIX 3: AUSTRALIA SPECIFIC PROVISIONS
If you are located in Australia, the provisions of this Appendix 3 apply in
addition to the provisions of the privacy policy.
1. International transfers of personal data
1. The provisions of this section I apply in addition to section 10 of the
privacy policy.
2. In addition to the jurisdictions referred to in section 10 of the privacy
policy, we may disclose your personal data to entities located in the USA
and Canada. Please note that where you purchase products from a
Marketplace seller, your personal data will be provided to this seller.
Such sellers can be located anywhere in the world.
2. What are your rights?
1. The provisions of this section II apply in addition to section 12 and
section 13 of the privacy policy.
2. You may request access to, and correction of, any personal data we hold
about you at any time.
3. There may be instances where we cannot grant you access to the personal
data we hold. For example, we may need to refuse access if granting
access would interfere with the privacy of others or if it would result
in a breach of confidentiality. If that happens, we will give you written
reasons for the refusal.
4. When contacting us to request for access or correction of any personal
data we hold about you, we ask that you provide us with as much detail as
you can about the data in question as this will help us to retrieve it.
Before we provide you with access to your personal data, we may require
some proof of identity. We will respond to your request for access or
correction within a reasonable period.
3. Complaints
1. The provisions of this section III apply in addition to section 12.4 of
the privacy policy.
2. If you have any questions about this privacy policy, any concerns or a
complaint regarding the treatment of your personal data or a possible
breach of your privacy, please contact the relevant data controller of
your personal data as outlined in Appendix 1.
3. We will deal with any complaint by investigating it, and providing a
response to you within a reasonable time, provided that we have all
necessary information and have completed any investigation required. In
some cases, we may need to ask you to put your complaint in writing so
that we are sure that we understand it, and may also need to ask you for
further information or to verify your identity. We will attempt to
confirm as appropriate and necessary with you your understanding of the
conduct relevant to the complaint and what you expect as an outcome. We
will treat your complaint confidentially and respond to you within a
reasonable time, usually in writing.
APPENDIX 4: CANADA SPECIFIC PROVISIONS
If you are located in Canada, the provisions of this Appendix 4 apply in
addition to the provisions of the privacy policy.
1. 1. Why do we use your personal data?
Who do we share your personal data with and why?
1. The provision of this section I applies in addition to section 5 and
section 7 of the privacy policy.
2. With respect to individuals located in Canada, in such cases where
Newegg shares or discloses your personal data for the purposes set out
in section 5 above to third party service providers, Newegg’s
agreements shall require the third party service providers to keep
your personal data secure and that it may only be used in connection
with providing services to Newegg.
2. Transfers outside of Canada
1. The provisions of this section II apply in addition to section 10 of
the privacy policy.
2. Given that our servers and offices are located in the United States,
we may collect, process, store, share, and transfer your personal data
in the United States for the purposes set out in section 5 of the
privacy policy.
As a result, for individuals in Canada, your personal data may be
accessible to law enforcement and national security authorities of the
United States.
3. In addition, please note that where you purchase products from a
Marketplace seller, your personal data will be provided to this
seller. Such sellers can be located anywhere in the world.
As a result, for individuals in Canada, your personal data may be
accessible to law enforcement and national security authorities of
where the Marketplace seller is located.
4. We have put in place contractual and technical safeguards designed to
ensure that your personal data is safely stored, processed and/or
accessed by third party service providers when transferred outside of
Canada. Newegg shall require the third party service providers to keep
your personal data secure and that it may only be used in connection
with providing services to Newegg.
3. What are your rights?
1. The provisions of this section III apply in addition to section 12 of
the privacy policy.
Additional rights available to individuals located in Canada.
2. In addition to the rights set out at section 12 of the privacy policy,
you may, under certain conditions, have the right to request to:
* be provided with details about what personal data we hold about you
and whether your personal data has been transferred to a third
party, and to be provided with a copy of your personal data; and
* withdraw your consent (where our processing activity is based on
your consent).
Your exercise of these rights is subject to certain exemptions.
3. If you request to exercise any of these rights we will check your
entitlement. If Newegg denies your request, we will advise you of the
reason for the refusal.
4. If you are not satisfied with how we have addressed your complaint or
concerns, you can also contact your appropriate data privacy
regulator. If you are located in Canada, your appropriate data privacy
regulator may be the Office of the Privacy Commissioner of Canada or a
local provincial privacy regulator.
Tracking
1. 1. We participate in the Adobe Marketing Cloud Device Co-op to better
understand how you use the Site and our services across the various
devices you use, and to deliver tailored promotions. To learn more about
the Adobe Marketing Cloud Device Co-op, please visit
https://www.adobe.com/privacy.html.
APPENDIX 5: EUROPEAN ECONOMIC AREA (EEA) AND THE UNITED KINGDOM (UK) SPECIFIC
PROVISIONS
If you are located in the EEA or the UK, the provisions of this Appendix 5
apply in addition to the provisions of the privacy policy.
1. 1. Why do we use your personal data?
Who do we share your personal data with and why?
1. The provisions of this section I apply in addition to section 5 and
section 7 of the privacy policy.
2. With respect to individuals located in the EEA or the UK, use and
disclosure of personal data must be based on one of a number of lawful
bases and we are required to set out the lawful bases in respect of
each use made of your personal data.
3. In the list below, we have set out the relevant lawful bases that
apply to each purpose for which we use your personal data as described
in section 5 of the privacy policy (including the sharing of your
personal data for these purposes as per section 7 of the privacy
policy).
4. A description of the lawful basis is set out at section II below.
Why do we use your personal data (by reference to section 5 of the privacy
policy)
Lawful basis
5(a): To conduct our business and provide you with our services and access to
our Site
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(b): To manage your account and subscriptions
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(c): To communicate with you (about updates and changes) and provide you with
customer support
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(d): To facilitate payments
Contract performance, legitimate interests (to ensure payments are correctly
managed).
5(e): In relation to fraud prevention
Legal obligations, legitimate interests (to cooperate with law enforcement and
regulatory authorities). With respect to special categories of personal data[1],
we will usually rely on legal claims, substantial public interests (processing
for the prevention and detection of fraud/crime) or very rarely where necessary,
explicit consent.
5(f): To enable you and other users to communicate and transact with one
another, such as via our Marketplace platform
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(g): To allow you to use interactive features of the Site
Legitimate interests (to enable us to promote and develop our business based on
feedback).
5(h): To ensure our Site content is relevant and to maintain the security of our
Site
Legitimate interests (to allow us to provide you with the content and services
on the websites in a secure manner).
5(i): For research and development purposes
Legitimate interests (to allow us to improve our services).
5(j): To administer contests/sweepstakes
Contract performance, legitimate interests (to ensure contests/sweepstakes are
correctly administered).
5(k): To provide you with marketing materials
Consent, legitimate interest (where we are not required to rely on consent) (to
keep you updated with news in relation to our products and services).
5(l): Mobile applications and website analytics
Consent, legitimate interest (where we are not required to rely on consent) (to
keep you updated with news in relation to our products and services and to
enable us to analyse how you interact with our communications).
5(m): To enforce our terms and in connection with legal or regulatory
obligations
Legal obligations, legitimate interests (to cooperate with law enforcement and
regulatory authorities). With respect to special categories of personal data, we
will usually rely on legal claims, substantial public interests (processing for
the prevention and detection of fraud/crime) or very rarely where necessary,
explicit consent.
5(n): To reorganise or make changes to our business
Legitimate interests (in order to allow us to change our business).
1. 1. Lawful basis
The main lawful bases for our use of personal data are as follows:
The main lawful bases for our use of your special categories of personal data
are as follows:
Consent: where you have consented to our use of your personal data. You may
withdraw your consent to the use of your personal data by contacting us as per
section 1 of the privacy policy. If you do so, we may be unable to provide a
service that requires the use of such personal data.
Legal claims: where your personal data is necessary for us to establish,
exercise or defend any legal claims.
Contract performance: where we are required to collect and handle your personal
data in order to provide you with the services that we have contractually agreed
to provide to you.
Substantial public interest: where we need to process your personal data for
reasons of substantial public interest set out in EU or UK law.
Legal obligation: where we need to use your personal data to comply with our
legal obligations.
Explicit consent: where you have given your explicit consent to the processing
of those personal data for one or more specified purposes. You may withdraw your
consent to the use of your personal data by contacting us as per the section 1
of the privacy policy. If you do so, we may be unable to provide a service that
requires the use of such personal data.
Legitimate interests: where we have a legitimate interest in using your personal
data. We will only rely on this lawful basis if we consider that our interest in
using your personal data for the relevant purpose is not outweighed by any
interests that you may have, or any prejudice that you may suffer, from the
relevant use of your personal data.
1. Profiling and automated decision making
1. The provisions of this section III apply in addition to section 5 and 7
of the privacy policy.
2. Our purchase approval process may utilise an automated analysis based on
behavioural analysis (such as where your behaviour appears to be
inconsistent with your previous submissions). These will generate a score
for your order and based on this score, orders may (in certain
circumstances) be rejected automatically without human intervention.
3. In relation to each of the instances of automated decision-making
referred to above, you may have the right to require us to review the
decision; to express your point of view; and to contest the outcome of
the decision. We may reject the request, as permitted by applicable law,
including when providing the information would result in a disclosure of
a trade secret or would interfere with the prevention or detection of
fraud or other crime. However, generally in these circumstances, our
response will be limited to verifying (or requesting an applicable third
party to verify) that the algorithm and source data are functioning as
anticipated without error or bias.
2. Transfers outside of the EEA and UK
1. The provisions of this section III apply in addition to section 10 of the
privacy policy.
2. Where personal data is transferred outside of the EEA or the UK to
countries that are not deemed to provide adequate protections under EEA
or UK law, Newegg will ensure that such transfer is subject to
appropriate safeguards in accordance with applicable data protection
laws, such as the European Commission approved Standard Contractual
Clauses.
3. EU-US and Swiss-US Privacy Shield
* Alongside the measures set out at paragraph (i) of this section IV,
Newegg complies with the EU-U.S. Privacy Shield Framework and
Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department
of Commerce regarding the collection, use, and retention of personal
data transferred from the EU and Switzerland to the United States.
Newegg has certified to the Department of Commerce that it adheres to
the Privacy Shield Principles. If there is any conflict between the
terms in this privacy policy and the Privacy Shield Principles, the
Privacy Shield Principles shall govern. To learn more about the Privacy
Shield program, and to view our certification, please
visit https://www.privacyshield.gov/.
* In compliance with the Privacy Shield Principles, Newegg commits to
resolve complaints about our collection or use of your personal data.
EU, UK and Swiss individuals with inquiries or complaints regarding our
Privacy Shield policy should first contact Newegg
at: privacy@newegg.com.
* Newegg has further committed to cooperate with the panel established by
the EU data protection authorities (DPAs) and the Swiss Federal Data
Protection and Information Commissioner (FDPIC) with regard to
unresolved Privacy Shield complaints concerning data transferred from
the EU and Switzerland. Under certain circumstances, you may be
entitled to invoke binding arbitration through the Privacy Shield
arbitration process.
* With respect to personal data received or transferred pursuant to the
Privacy Shield Frameworks, we are subject to the regulatory enforcement
powers of the U.S. Federal Trade Commission.
4. What are your rights?
1. The provisions of this section V apply in addition to section 12 of
the privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the right to:
* be provided with details about what personal data we hold about you
and to be provided with a copy of your personal data;
* withdraw your consent (where our processing activity is based on
your consent);
* be provided with a copy of the information you have provided to us
in a machine-readable format so that you can transfer it to another
provider or ask us to transfer this to another data controller
(where our processing activity is based on contract performance or
consent);
* require us to delete personal data (including where our processing
activity is based on your consent or our legitimate interests);
* restrict how we use your personal data whilst a complaint is being
investigated;
* object to our processing of your personal data (where our processing
is based on our legitimate interests); and
* ask us not to reach decisions affecting you using automated
processing or profiling.
3. To exercise these rights, please submit a request to us by contacting
us as per section 1 of the privacy policy above or by submitting the
following web form here.
4. Your exercise of these rights is subject to certain exemptions to
safeguard the public interest (e.g. the prevention or detection of
crime) and our interests (e.g. the maintenance of legal privilege).
5. If you exercise any of these rights we will check your entitlement and
respond in most cases within a month.
6. If you are not satisfied with how we have addressed your complaint or
concerns, you can also contact your appropriate EU Data Protection
Authority (DPA). If you are located in the UK, your DPA is the
Information Commissioner’s Office: Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; Email:
casework@ico.org.uk; Telephone: 0303 123 1113.
5. Cookies and similar technologies
1. The provisions of this section VI apply in addition to section 6 of
the privacy policy.
2. Further information about the cookies and similar technologies that
are used on the Site can be found in our Cookies Policy.
6. How to Contact Us
1. If you have any questions about Newegg or our GDPR provisions, you may
contact us online at privacy@newegg.com, or you can send
correspondence to the following addresses:
EU Representative
Osano International Compliance Services LimitedATTN: B9DJ3 Dublin
LandingsNorth Wall QuayDublin 1D01C4E0
UK Representative
Osano UK Compliance LTDATTN: B9DJ42-46 Fountain StreetBelfastAntrimBT1
– 5EF
APPENDIX 6: HONG KONG SPECIAL ADMINISTRATIVE REGION (HKSAR) SPECIFIC PROVISIONS
If you are located in the HKSAR, the provisions of this Appendix 6 apply in
addition to the provisions of the privacy policy.
1. What are your rights?
1. The provisions of this section I apply in addition to section 5.2(k) and
sections 13.4 – 13.6 of the privacy policy.
2. We may use your name, contact details, location information, information
about your use of our website and activity on social media platforms
(including your preferences, transaction pattern and behaviour) to send
you marketing relating to our own, our group companies’ and/or our
business partners’ products and events in the following categories:
electronic products, gaming products, furniture, home appliances. We may
also for gain, provide your personal data to our group companies and our
business partners, so that they can send you marketing in relation to the
above products and events. Your consent is required before we do so.
2. What are your rights?
1. The provisions of this section II apply in addition to section 12 and
section 13 of the privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the rights to be
provided with details about what personal data we hold about you and to
be provided with a copy of your personal data.
3. To the extent permitted by relevant laws and regulations, we reserve the
right to refuse unreasonable requests (for example, requests which are
subject to legal privilege). To the extent permitted by relevant laws and
regulations, we reserve the right to charge a reasonable fee for the cost
of processing any request set out in Section II(ii) of this Appendix
above.
4. If you wish to exercise any of these rights, we will check your
entitlement to do so and respond in most cases within a month.
APPENDIX 7: ISRAEL SPECIFIC PROVISIONS
If you are located in Israel, the provisions of this Appendix 7 apply in
addition to the provisions of the privacy policy.
1. What personal data do we collect?
1. The provisions of this section I apply in addition to section 4 of the
privacy policy.
2. With respect to individuals located in Israel, please note that you are
under no legal obligation to provide Newegg with your personal
information, and any personal information you provide to Newegg is
provided of your own free will and consent. However, to the extent you
will refrain from providing certain personal information to Newegg, your
use of the Site may be limited in scope.
2. What are your rights?
1. The provisions of this section II apply in addition to section 12 of the
privacy policy.
2. In addition to the rights set out at section 12 of the privacy policy,
you may, under certain conditions, have the right to request to:
* review personal data we hold about you; and
* require us to correct or delete personal data which you found to be
untrue, incomplete or not up-to-date.
3. Your exercise of these rights is subject to certain exemptions.
If you request to exercise any of these rights we will check your
entitlement to do so. If we deny your request, we will endeavour to
advise you of the reason for the refusal.
APPENDIX 8: INDIA SPECIFIC PROVISIONS
If you are located in India, the provisions of this Appendix 8 apply in
addition to the provisions of the privacy policy.
1. 1. What personal data do we collect?
1. The provision of this section I applies in addition to section 4 and
section 7 of the privacy policy.
2. For the purposes of this Appendix “Sensitive Personal Information”
means passwords, financial information (such as bank account or credit
card or debit card or other payment instrument details), biometric
data, data relating to physical or mental health, sex life or sexual
orientation, and/ or medical records or history, and similar
information, but does not include information available in the public
domain or provided under Indian laws.
2. International transfers of personal data
1. The provisions of this section II apply in addition to section 10 of
the privacy policy.
2. In respect of Sensitive Personal Information collected in, or
transferred from India, Newegg will not transfer or disclose such
information to any other organization, including other Newegg entities
and other third parties with whom we conduct business with, who do not
maintain the same security standards that we adhere to for the
protection of your Sensitive Personal Information, although such third
parties may operate in jurisdictions which may not offer the same
level of protection as the jurisdiction in which you are located.
3. How long do we keep your personal data?
1. The provisions of this section III apply in addition to section 11 of
the privacy policy.
2. We will ensure that we will not retain Sensitive Personal Information
for longer than is reasonably required for the purposes for which such
information may lawfully be used or is otherwise required under any
other law for the time being in force and that the third parties and
agents employed by us for the purposes set out in this privacy policy.
4. What are your rights?
1. The provisions of this section IV apply in addition to section 12 and
section 13 of the privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain circumstances have the rights
to withdraw any consent you have previously provided to us for
processing your Sensitive Personal Information; or request for
deletion of such information by contacting privacy@newegg.com.
3. Where consent is required to process your Sensitive Personal
Information, if you do not consent to the processing or if you
withdraw your consent we may not be able to provide the requested
products or services to you, either to the same standard or at all.
4. You do not have the right to retrospectively withdraw consent or
request for deletion of your Sensitive Personal Information required
for statutory purposes but you may withdraw your consent to any
further processing of your Sensitive Personal Information.
5. Your exercise of these rights is subject to certain exemptions.
If you request to exercise any of these rights we will check your entitlement to
do so. If we deny your request, we will endeavour to advise you of the reason
for the refusal.
APPENDIX 9: JAPAN SPECIFIC PROVISIONS
If you are located in Japan, the provisions of this Appendix 9 apply in
addition to the provisions of the privacy policy.
1. Who do we share your personal data with and why?
1. The provision of this section I applies in addition to section 5 and
section 7 of the privacy policy.
2. With respect to individuals located in Japan, in such cases where Newegg
shares or discloses your personal data for the purposes set out in
section 5 above to third party service providers, Newegg’s agreements
shall require the third party service providers to keep your personal
data secure and provide that it may only be used in connection with
providing services to Newegg.
2. International transfers of personal data
1. The provisions of this section II apply in addition to section 10 of the
privacy policy.
2. We may transfer your personal data as per section 10 of the privacy
policy. You will be deemed to consent to provide your personal data to
the places set out in section 10 of the privacy unless you notify us
otherwise. We will only transfer your personal data to entities in
countries which have data protection regimes equivalent to that in Japan
or to entities which have data protection standards equivalent to that
imposed on entities in Japan.
3. What are your rights?
1. The provisions of this section III apply in addition to section 12 of the
privacy policy.
Additional rights available to individuals located in Japan.
2. In addition to the rights set out at section 12 of the privacy policy,
you have the right to request:
* to be provided with details about what personal data we hold about you;
* that any retained personal data be corrected, added to or deleted; and
* that any personal data acquired in violation of the Act on Protection
of Personal Information is deleted or ceased to be used.
Your exercise of these rights is subject to certain exemptions.
3. If you request to exercise any of these rights we will check your
entitlement to do so. If we deny your request, we will endeavour to
advise you of the reason for the refusal.
APPENDIX 10: MEXICO SPECIFIC PROVISIONS
If you are located in Mexico, the provisions of this Appendix 10 apply in
addition to the provisions of the privacy policy. La política de privacidad está
disponible aquí.
You consent to the processing of your personal data (including the processing of
you financial data, and the transfers of your personal data to third parties and
to countries outside of Mexico) on the terms set out in this privacy policy.
1. What are your rights?
1. The provisions of this section I apply in addition to section 12 and
section 13 of the privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the rights to:
* request access to the personal data we have about you;
* require us to correct inaccuracies in personal data we have about you;
* request that we delete the personal data we have about you when you
consider it is not being processed in accordance with this privacy policy;
* under certain circumstances, object to the processing of your personal
data (and as a result, we must discontinue process your personal data);
* opt-out of our use, transfer, exchange, or disclosure (including to third
parties) of your personal data; and
* the right not to be discriminated against based upon whether you decide to
exercise your rights, as described above.
2. Newegg will grant such requests, except where otherwise permitted to refuse
to comply with a request under applicable laws. If you wish to exercise any
of the above rights in relation to your personal data held by Newegg, please
contact the relevant data controller of your personal data as outlined in
Appendix 1.
APPENDIX 11: NEW ZEALAND SPECIFIC PROVISIONS
If you are located in New Zealand, the provisions of this Appendix 11apply in
addition to the provisions of the privacy policy.
1. What are your rights?
1. The provisions of this section I apply in addition to section 12 and
section 13 of the privacy policy.
2. You may request access to, and correction of, any personal data we hold
about you at any time.
3. There may be instances where we cannot grant you access to the personal
data we hold. For example, we may need to refuse access if granting
access would interfere with the privacy of others or if it would result
in a breach of confidentiality. If that happens, we will give you written
reasons for the refusal.
4. When contacting us to request for access or correction of any personal
data we hold about you, we ask that you provide us with as much detail as
you can about the data in question as this will help us to retrieve it.
Before we provide you with access to your personal data, we may require
some proof of identity. We will respond to your request for access or
correction within a reasonable period.
APPENDIX 12: PHILIPPINES SPECIFIC PROVISIONS
If you are located in the Philippines, the provisions of this Appendix 12 apply
in addition to the provisions of the privacy policy.
1. 1. Why do we use your personal data and who do we share your personal data
with and why?
1. The provisions of this section I apply in addition to section 5 and
section 7 of the privacy policy.
2. With respect to individuals located in the Philippines, use and
disclosure of personal data must be based on one of a number of lawful
bases and we are required to set out the lawful bases in respect of
each use made of your personal data.
3. In the list below, we have set out the relevant lawful bases that
apply to each purpose for which we use your personal data as described
in section 5 of the privacy policy (including the sharing of your
personal data for these purposes as per section 7 of the privacy
policy).
4. A description of the lawful basis is set out at section II below.
Why do we use your personal data (by reference to section 5 of the privacy
policy)
Lawful basis
5(a): To conduct our business and provide you with our services and access to
our Site
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(b): To manage your account and subscriptions
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(c): To communicate with you (about updates and changes) and provide you with
customer support
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(d): To facilitate payments
Contract performance, legitimate interests (to ensure payments are correctly
managed).
5(e): In relation to fraud prevention
Legal obligations, legitimate interests (to cooperate with law enforcement and
regulatory authorities). With respect to special categories of personal data[2],
we will usually rely on legal claims, substantial public interests (processing
for the prevention and detection of fraud/crime) or very rarely where necessary,
explicit consent.
5(f): To enable you and other users to communicate and transact with one
another, such as via our Marketplace platform
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(g): To allow you to use interactive features of the Site
Legitimate interests (to enable us to promote and develop our business based on
feedback).
5(h): To ensure our Site content is relevant and to maintain the security of our
Site
Legitimate interests (to allow us to provide you with the content and services
on the websites in a secure manner).
5(i): For research and development purposes
Legitimate interests (to allow us to improve our services).
5(j): To administer contests/sweepstakes
Contract performance, legitimate interests (to ensure contests/sweepstakes are
correctly administered).
5(k): To provide you with marketing materials
Consent, legitimate interest (where we are not required to rely on consent) (to
keep you updated with news in relation to our products and services).
5(l): Mobile applications and website analytics
Consent, legitimate interest (where we are not required to rely on consent) (to
keep you updated with news in relation to our products and services and to
enable us to analyse how you interact with our communications).
5(m): To enforce our terms and in connection with legal or regulatory
obligations
Legal obligations, legitimate interests (to cooperate with law enforcement and
regulatory authorities). With respect to special categories of personal data, we
will usually rely on legal claims, substantial public interests (processing for
the prevention and detection of fraud/crime) or very rarely where necessary,
explicit consent.
5(n): To reorganise or make changes to our business
Legitimate interests (in order to allow us to change our business).
[2] This refers to personal data that may reveal physical/mental health;
race/ethnicity; religious/similar beliefs; political affiliation; trade union
membership; sexual orientation/sex life; genetic/biometric data; and in certain
circumstances, criminal convictions data.
1. 1. Lawful basis
The main lawful bases for our use of personal data are as follows:
The main lawful bases for our use of your special categories of personal data
are as follows:
Consent: where you have consented to our use of your personal data. You may
withdraw your consent to the use of your personal data by contacting us as per
section 1 of the privacy policy. If you do so, we may be unable to provide a
service that requires the use of such personal data.
Legal claims: where your personal data is necessary for us to establish,
exercise or defend any legal claims.
Contract performance: where we are required to collect and handle your personal
data in order to provide you with the services that we have contractually agreed
to provide to you.
Substantial public interest: where we need to process your personal data for
reasons of substantial public interest set out in Philippine law.
Legal obligation: where we need to use your personal data to comply with our
legal obligations.
Explicit consent: where you have given your explicit consent to the processing
of those personal data for one or more specified purposes. You may withdraw your
consent to the use of your personal data by contacting us as per the section 1
of the privacy policy. If you do so, we may be unable to provide a service that
requires the use of such personal data.
Legitimate interests: where we have a legitimate interest in using your personal
data. We will only rely on this lawful basis if we consider that our interest in
using your personal data for the relevant purpose is not outweighed by any
interests that you may have, or any prejudice that you may suffer, from the
relevant use of your personal data.
1. Profiling and automated decision making
1. The provisions of this section III apply in addition to section 5 and 7
of the privacy policy.
2. Our purchase approval process may utilise an automated analysis based on
behavioural analysis (such as where your behaviour appears to be
inconsistent with your previous submissions. These will generate a score
for your order and based on this score, orders may (in certain
circumstances) be rejected automatically without human intervention.
3. In relation to each of the instances of automated decision-making
referred to above, you may have the right to require us to review the
decision; to express your point of view; and to contest the outcome of
the decision. We may reject the request, as permitted by applicable law,
including when providing the information would result in a disclosure of
a trade secret or would interfere with the prevention or detection of
fraud or other crime. However, generally in these circumstances, our
response will be limited to verifying (or requesting an applicable third
party to verify) that the algorithm and source data are functioning as
anticipated without error or bias.
2. Transfers outside of the Philippines
1. The provisions of this section IV apply in addition to section 10 of the
privacy policy.
2. In compliance with the Data Privacy Act of 2012, Newegg commits to
resolve complaints about our collection or use of your personal data.
Philippine individuals with inquiries or complaints regarding
international transfers of personal data should first contact Newegg
at: privacy@newegg.com.
3. If transfers are made to other countries that are not deemed to provide
adequate protections under Philippine law, we will ensure that such
transfer is subject to appropriate safeguards in accordance with
applicable data protection laws.
3. What are your rights?
1. The provisions of this section V apply in addition to section 12 of the
privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the right to:
* be provided reasonable access to, upon demand, of the following:
* details about what personal data we hold about you;
* sources from which personal data were obtained;
* names and addresses of recipients of the personal data, manner by which
such data were processed;
* reasons for the disclosure of the personal data to recipients, if any;
* information regarding automated processes where the data will, or is
likely to, be made as the sole basis for any decision that
significantly affects or will affect you;
* the date when your personal data were last accessed and modified;
* designation, name or identity of the data controller;
* be provided with a copy of your personal data;
* withdraw your consent (where our processing activity is based on your
consent);
* be provided with a copy of the information you have provided to us in a
machine-readable format so that you can transfer it to another provider
or ask us to transfer this to another data controller (where our
processing activity is based on contract performance or consent);
* require us to delete personal data (including where our processing
activity is based on your consent or our legitimate interests);
* restrict how we use your personal data whilst a complaint is being
investigated;
* object to our processing of your personal data (where our processing is
based on our legitimate interests); and
* ask us not to reach decisions affecting you using automated processing
or profiling;
* dispute the inaccuracy or error in the personal data and have the same
corrected immediately and accordingly, unless the request is vexatious
or otherwise unreasonable;
* be indemnified for any damages sustained due to such inaccurate,
incomplete, outdated, false, unlawfully obtained or unauthorized use of
personal data, taking into account any violation of your rights and
freedoms as data subject;
* file a complaint before the National Privacy Commission of the
Philippines.
3. Your exercise of these rights is subject to certain exemptions to
safeguard the public interest (e.g. the prevention or detection of crime)
and our interests (e.g. the maintenance of legal privilege).
4. If you exercise any of these rights we will check your entitlement and
respond in most cases within a month.
APPENDIX 13: REPUBLIC OF KOREA SPECIFIC PROVISIONS
If you are located in the Republic of Korea, the provisions of this Appendix 13
apply in addition to the provisions of the privacy policy.
1. 1. What personal data do we collect and why do we use your personal data
1. The provisions of this section I apply in addition to section 4 and
section 5 of the privacy policy. The below items are required for us
to perform our services.
Item
Purpose of Use
Name, telephone number, fax number, physical address, billing address, shipping
address, email address, credit card information, Newegg customer number, device
information, IP address and cookie ID information
To register accounts, to process and fulfil orders and returns, to manage
accounts and subscriptions, to fulfil benefits, to provide and improve the Site
and our services, to detect and prevent fraud, to communicate with customers and
provide customer support, to facilitate interactions between users, to maintain
the security of the Site, to administer contests and sweepstakes, to provide
marketing materials, to enforce our terms, to comply with legal and/or
regulatory obligations, and to reorganize or make changes to our business
For businesses, business name, business legal name, business identification
number, business representative name, company address, email address, credit
card information, bank account information, customer number, vendor number,
Marketplace seller number, device information, browser data, IP address and
cookie ID information
To register accounts, to process and fulfil orders and returns, to process
payments and refunds, to process requests for services, to manage accounts and
subscriptions, to fulfil benefits, to provide and improve the Site and our
services, to detect and prevent fraud, to communicate with customers and provide
customer support, to facilitate interactions between users, to maintain the
security of the Site, to administer contests and sweepstakes, to provide
marketing materials, to enforce our terms, to comply with legal and/or
regulatory obligations, and to reorganize or make changes to our business
1. 1. Who do we share your personal data with and why?
1. The provisions of this section II apply in addition to section 7 of
the privacy policy.
(A) Provision of personal data
Recipient
Transferee Country
Information Manager Contact Information
Date and Time of Transfer
Transfer Method
Transferred Items
Purpose of Use
Retention/Use Period
Cheetah Digital
The United States
72 W. Adams St., 8th Floor, Chicago, IL 60603
+1 866-499-1007
When you use the Site and when you interact with content powered by Cheetah
Digital
Through cookies, similar tracking technologies, and API
Customer Name, email address, phone number, postal address, IP address, and
cookie ID
To provide personalized customer experience on the Site
For the length of time needed to fulfil its services, which is typically for the
term of the agreement between of Cheetah Digital and Newegg
Monetate
The United States
privacy@monetate.com
When you access and/or use the Site
Through Monetate’s platform, and through cookies, scripts, API, and similar
tracking technologies
IP address, unique customer ID, and device and browser information
To provide personalized customer experience on the Site
During the term of the agreement between Newegg and Monetate
and as provided in Monetate’s agreements, policies, and terms
Facebook, Inc.
The United States
Privacy Operations
1601 Willow Road, Menlo Park, CA 94025
When you use the Site, when you use certain features on the Site, and when you
interact with Newegg through Newegg’s social media accounts
Through cookies, API, SDKs, pixels, social plug-ins, and similar tracking
technologies
IP address, GUID, and cookie ID
To personalize customer experience through targeted advertisements and offers
On termination of the applicable terms, unless applicable law requires further
storage and retention, and as provided in Facebook’s agreements, policies, and
terms
Rakuten
Any country in which Rakuten maintains servers and facilities
rewardsprivacy@rakuten.com
800 Concar Drive, Suite 175
San Mateo, CA 94402
When you use the Site, and when you use certain features on the Site
Through cookies, API, SDKs, pixels, and similar tracking technologies
IP Address, order ID, cookie ID, customer ID
To personalize customer experience through targeted advertisements and offers
For one year from the time of your last interaction with the Site or Rakuten’s
services.
Google Ads
Any country in which Google maintains servers and facilities
855-548-2777
When you use the Site, and when you use certain features on the Site
Through API, cookies, tags, SDKs, pixels, and similar tracking technologies
IP address, order ID, cookie ID, and GUID
To personalize customer experience through targeted advertisements and offers
During the term plus the period from expiry of the agreement between Newegg and
Google
and as provided in Google’s agreements, policies, and terms
Newegg Distributors
Any country in which Newegg’s distributors are located
Varies by distributor. Please contact Newegg for information concerning Newegg’s
distributors.
When you place an order, when you request a return, when you request assistance
with an order and/or return, and when you request warranty information
Order number, customer number, contract person name, shipping information
Order number, customer number, contract person name, shipping information
To fulfil orders and returns and to provide customer support
For the length of time needed to fulfil orders and returns and to provide
customer support, and during the term of the agreement between Newegg and the
distributor and as provided in Newegg’s agreement with the distributor
Newegg Marketplace Sellers
Any country in which Newegg’s distributors are locate
Sellers’ contact information can be found on the applicable sellers’ profile
page on the Site.
When you place an order, when you request a return, when you request assistance
with an order and/or return, when you request warranty information, and when you
submit claims for the Newegg Marketplace Guarantee
Through Newegg’s Marketplace platform, and through emails sent by Newegg or
customers to Newegg Marketplace Sellers
Order number, customer number, contract person name, shipping information, and
return information
To fulfil orders and returns, to provide customer support, and to process claims
for the Newegg Marketplace Guarantee
For the length of time needed to fulfil orders and returns and to provide
customer support, and during the term of the agreement between Newegg and the
Marketplace Seller and as provided in Newegg’s agreement with the Marketplace
Seller
(B) Consignment of personal data
Recipient
Transferee Country
Information Manager Contact Information
Date and Time of Transfer
Transfer Method
Transferred Items
Purpose of Use
Retention/Use Period
American Express
The United States
American Express Customer Service phone number 1 (800) 528-4800
At or around the time of the transaction
Through API
Customer name, credit card number, billing address and email address
To process payments and refunds for transactions
30 days
PayPal
The United States
PayPal Customer Service phone number 1 (888) 221-1161
At or around the time of the transaction
Through API
Customer Name and billing address
To process payments and refunds for transactions
30 days
Worldpay
The United Kingdom
Worldpay customer service phone number 1 (877) 775-3706
At or around the time of the transaction
Through API
Customer name, credit card number, billing address, and email
To process payments and refunds for transactions
30 days
Accertify
The United States
Email: legal@accertify.com
At or around the time of the transaction
Through API
Customer name, billing address, credit card number, and email
To process payments and refunds for transactions
90 days
United Parcel Services Inc. (“UPS”)
The United States
888-912-9055
At or around the time of the transaction
Via the UPS website
Customer name, email address, telephone number, transaction number, RMA number,
shipping from information, and shipping to information
To ship and return products
For no longer than is necessary for the purposes for which the personal
information was collected or as required in accordance with UPS’s privacy
policy, and terms
Emailage
The United States
Privacy@emailage.com
(866) 936-2452
Emailage Corp.
25 South Arizona Place, Suite 400
Chandler, AZ 85225
At or near the time of customer transactions, account registration, and account
maintenance
Through API
Customer name, email address, physical address, and IP address
To identify or prevent fraud
For at least 12 months, for as long as the personal information is needed in
accordance with Emailage’s privacy policy
Ekata Inc.
The United States
1301 Fifth Avenue, Suite 1600
Seattle, WA USA 98101
Legal@ekata.com
When you and/or Newegg submit your personal data to Ekata through queries
Through queries submitted to Ekata
Customer name, address, email address, IP address, and any other personal
information provided by you or Newegg
To verify the identity of customers, to assess fraud risks and to prevent fraud
For so long as the personal information necessary for the purposes for which the
personal information was collected
Genesys Cloud
The United States
DataPrivacy@genesys.com
When you or Newegg submit your personal information to Genesys Cloud
Through Genesys Cloud Servicescloud services
Customer name, address, email address, and any other personal information
submitted to Genesys Cloud by Newegg or Newegg customers
To communicate with customers and to provide customer service
Up to three years
Sprout Social Inc.
The United States
131 S. Dearborn., Suite 700, Chicago, IL 60603
(866) 878-3231
Privacy@sproutsocial.com
When you interact with Newegg through Newegg’s social media accounts
Through social networks, cookies, similar tracking technologies, and API
Social media profile information, geographic location and any personal
information you provide when you communicate with Newegg through Newegg’s social
media accounts
To provide social media-related engagement, publishing, analytics, and listening
and monitoring software services
Up to 13 months after termination of the agreement between Newegg and Sprout
Social
Osano
The United States
3800 North Lamar Blvd., Suite 200 Austin TX 78756
legal@osano.com
When you submit a request using one of the web forms provided in Newegg’s
privacy policy
Through requests submitted using the web forms provided in Newegg’s privacy
policy
Customer name, email address, telephone number, and address
To receive, process, and manage your data privacy requests and to provide
customer service
As necessary to provide its services, to comply with Osano’s legal obligations,
to resolve disputes, to enforce its agreements, and as provided in Osano’s
agreements, policies, and terms
Google Analytics
Any country in which Google maintains servers and facilities
855-548-2777
When you use the Site
Through API, cookies, tags, SDKs, pixels, and similar tracking technologies
GUID
To provide and improve the Site and our services, to analyse how the Site and
our services are used, and to personalize customer experience through targeted
advertisements and offers, and
During the term plus the period from expiry of the agreement between Newegg and
Google
and as provided in Google’s agreements, policies, and terms
1. How long do we keep your personal data?
1. The provisions of this section II apply in addition to section 11 of the
privacy policy.
2. When the purpose of collecting or receiving your personal data is
achieved , we destroy your personal data without delay.
3. However, if there is a need to retain your personal data for a certain
period of time in accordance with the provisions of the applicable laws
and regulations including the Electronic Commerce Act and the
Communication Secrets Protection Act, your personal information is
retained for such a certain period of time.
4. The method of destroying your personal information is as follows.
* Personal data printed on paper: for example, shredded or incinerated
* Personal data stored in the form of electronic files: for example,
deleted by using technical means that will not allow data recovery
5. Management of personal data of users who do not use the service for 1
year or longer:
In accordance with Article 29, Paragraph 2 of the Information and
Communications Network Utilization and Information Protection Act, the
personal data of users who do not use the service during the past 1 year
is stored and managed separately from other users’ personal data. We
will aim to notify you if your personal data will be stored and managed
separately, items of personal data that will be stored and managed
separately and effective date of such separation via e-mail, facsimile,
telephone or other similar means 30 days before the effective date of
such separation.
2. What are your rights?
1. The provisions of this section IV apply in addition to section 12 and
section 13 of the privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the right to:
* withdraw your consent to the collection, use and provision of personal
data at any time;
* request us to allow you access or provide any of the following items
and if there is an error, you may request us to correct the error:
* personal data retained by us;
* personal data used or provided to third parties by us;
* the current status of your consent to collect, use and provide
personal data
3. In order to exercise these rights, please contact us directly
at privacy@newegg.com.
APPENDIX 14: SINGAPORE SPECIFIC PROVISIONS
If you are located in Singapore, the provisions of this Appendix 14 apply in
addition to the provisions of the privacy policy.
You consent to the collection, use and disclosure of your personal data on the
terms set out in this privacy policy.
1. Transfers outside of Singapore
1. The provisions of this section I apply in addition to section 10 of the
privacy policy.
2. We will only transfer your personal data to an overseas party, where we
are satisfied that adequate levels of protection are in place to protect
the integrity and security of personal data and will ensure that overseas
recipients of your personal data are legally bound to provide a standard
of protection for your personal data comparable to the protection
afforded under the Personal Data Protection Act 2012 (No. 26 of 2012)
(“PDPA”).
2. What are your rights?
1. The provisions of this section II apply in addition to section 12 and
section 13 of the privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the right to:
* make an access request to be provided with access to a copy of the
personal data we hold about you or information about the ways in which
we use or disclose your personal data by contacting the relevant data
controller of your personal data as outlined in Appendix ;
* make a correction request to correct or update any of your personal
data which we hold about you by contacting the relevant data controller
of your personal data as outlined in Appendix 1; and
* withdraw any consent given in respect of the collection, use or
disclosure of your personal data for any purpose by giving reasonable
notice using the contact details of the relevant data controller of
your personal data as outlined in Appendix 1.
APPENDIX 15: THAILAND SPECIFIC PROVISIONS
If you are located in Thailand, the provisions of this Appendix 15 apply in
addition to the provisions of the privacy policy.
1. 1. Why do we use your personal data and who do we share your personal data
with and why?
1. The provisions of this section I apply in addition to section 5 and
section 7 of the privacy policy.
2. With respect to individuals located in Thailand, use and disclosure of
personal data must be based on one of a number of lawful bases and we
are required to set out the lawful bases in respect of each use made
of your personal data.
3. In the list below, we have set out the relevant lawful bases that
apply to each purpose for which we use your personal data as described
in section 5 of the privacy policy (including the sharing of your
personal data for these purposes as per section 7 of the privacy
policy).
4. A description of the lawful basis is set out at section II below.
Why do we use your personal data (by reference to section 5 of the privacy
policy)
Lawful basis
5(a): To conduct our business and provide you with our services and access to
our Site
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(b): To manage your account and subscriptions
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(c): To communicate with you (about updates and changes) and provide you with
customer support
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(d): To facilitate payments
Contract performance, legitimate interests (to ensure payments are correctly
managed).
5(e): In relation to fraud prevention
Legal obligations, legitimate interests (to cooperate with law enforcement and
regulatory authorities). With respect to special categories of personal data[3],
we will usually rely on legal claims, substantial public interests (processing
for the prevention and detection of fraud/crime) or very rarely where necessary,
explicit consent.
5(f): To enable you and other users to communicate and transact with one
another, such as via our Marketplace platform
Contract performance, legitimate interests (to enable us to perform our
obligations and provide our services to you).
5(g): To allow you to use interactive features of the Site
Legitimate interests (to enable us to promote and develop our business based on
feedback).
5(h): To ensure our Site content is relevant and to maintain the security of our
Site
Legitimate interests (to allow us to provide you with the content and services
on the websites in a secure manner).
5(i): For research and development purposes
Legitimate interests (to allow us to improve our services).
5(j): To administer contests/sweepstakes
Contract performance, legitimate interests (to ensure contests/sweepstakes are
correctly administered).
5(k): To provide you with marketing materials
Consent, legitimate interest (where we are not required to rely on consent) (to
keep you updated with news in relation to our products and services).
5(l): Mobile applications and website analytics
Consent, legitimate interest (where we are not required to rely on consent) (to
keep you updated with news in relation to our products and services and to
enable us to analyse how you interact with our communications).
5(m): To enforce our terms and in connection with legal or regulatory
obligations
Legal obligations, legitimate interests (to cooperate with law enforcement and
regulatory authorities). With respect to special categories of personal data, we
will usually rely on legal claims, substantial public interests (processing for
the prevention and detection of fraud/crime) or very rarely where necessary,
explicit consent.
5(n): To reorganise or make changes to our business
Legitimate interests (in order to allow us to change our business).
[3] This refers to personal data that may reveal physical/mental health;
race/ethnicity; religious/similar beliefs; political affiliation; trade union
membership; sexual orientation/sex life; genetic/biometric data; and in certain
circumstances, criminal convictions data.
1. 1. Lawful basis
The main lawful bases for our use of personal data are as follows:
The main lawful bases for our use of your special categories of personal data
are as follows:
Consent: where you have consented to our use of your personal data. You may
withdraw your consent to the use of your personal data by contacting us as per
section 1 of the privacy policy. If you do so, we may be unable to provide a
service that requires the use of such personal data.
Legal claims: where your personal data is necessary for us to establish,
exercise or defend any legal claims.
Contract performance: where we are required to collect and handle your personal
data in order to provide you with the services that we have contractually agreed
to provide to you.
Substantial public interest: where we need to process your personal data for
reasons of substantial public interest set out in Thai law.
Legal obligation: where we need to use your personal data to comply with our
legal obligations.
Explicit consent: where you have given your explicit consent to the processing
of those personal data for one or more specified purposes. You may withdraw your
consent to the use of your personal data by contacting us as per the section 1
of the privacy policy. If you do so, we may be unable to provide a service that
requires the use of such personal data.
Legitimate interests: where we have a legitimate interest in using your personal
data. We will only rely on this lawful basis if we consider that our interest in
using your personal data for the relevant purpose is not outweighed by any
interests that you may have, or any prejudice that you may suffer, from the
relevant use of your personal data.
1. Children
1. The provisions of this section III apply in addition to section 4 of the
privacy policy.
2. For Thai individuals, children (or “minor” under Thai law) means a
natural person aged below 20 years.
2. How long do we keep your personal data?
1. The provisions of this section IV apply in addition to section 11 of the
privacy policy.
2. Our expected data retention period for your personal data is 7 years.
3. What are your rights?
1. The provisions of this section V apply in addition to section 12 of the
privacy policy.
2. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the right to:
* be provided with details about what personal data we hold about you and
to be provided with a copy of your personal data;
* be provided with the details of the acquisition of your personal data
obtained without your consent
* withdraw your consent (where our processing activity is based on your
consent);
* be provided with a copy of the information you have provided to us in a
machine-readable format so that you can transfer it to another provider
or ask us to transfer this to another data controller (where our
processing activity is based on contract performance or consent);
* require us to delete personal data or make it become anonymous
(including where our processing activity is based on your consent or
our legitimate interests);
* restrict how we use your personal data;
* object to our processing of your personal data (where our processing is
based on our legitimate interests); and
* ask us not to reach decisions affecting you using automated processing
or profiling.
* file a complaint to the authority under Personal Data Protection Act
B.E. 2562 in respect to any treatment to your personal data, which are
not in compliance with the law.
4. Your exercise of these rights is subject to certain exemptions to safeguard
the public interest and our interests (e.g. the maintenance of legal
privilege).
5. If you exercise any of these rights we will check your entitlement and
respond in most cases within a month.
6. If you are not satisfied with how we have addressed your complaint or
concerns, you can also contact your appropriate the authority under Personal
Data Protection Act B.E. 2562.
APPENDIX 16: TURKEY SPECIFIC PROVISIONS
If you are located in Turkey, the provisions of this Appendix 16 apply in
addition to the provisions of the privacy policy.
1. Why do we use your personal data?
1. The provisions of this section I apply in addition to section 5 and
section 7 of the privacy policy.
2. Newegg will collect, process, store, use or transfer your personal
information pursuant to Turkish Data Protection Law No. 6698 and other
applicable legislation for the purposes listed in section 5 of the
privacy policy.
3. We will only process your sensitive personal data with your explicit
consent. Such sensitive data may relate to health, sexual life, race,
ethnic origin, political opinion, philosophical belief, religion,
appearance, membership to associations, criminal convictions and security
measures, biometric and genetic data. Other than sensitive data that
relates to health and sexual life, we may process sensitive personal data
without your consent if this is required to fulfil a legal obligation as
provided in the applicable laws.
2. What are your rights?
1. In addition to the rights set out at section 12 and section 13 of the
privacy policy, you may, under certain conditions, have the right to:
* to learn whether your personal information is processed;
* to request information on your processed personal information;
* to learn about the purpose of processing and whether the personal
information is used in compliance with the purpose;
* to be informed about third parties to whom your personal information is
transferred in the country or abroad;
* to request the rectification of the incomplete or inaccurate data, if
any (Rectification Right);
* to request deletion or destruction of personal information (Destruction
Right);
* to request reporting of the operations carried out pursuant to the
Rectification Right and the Destruction Right above to third parties to
whom his/her personal data have been transferred;
* to object to the occurrence of a result against you by analysing the
personal information processed solely through automated systems; and
* to claim compensation for the damages arising from the unlawful
processing of your personal information.
2. Your exercise of these rights is subject to certain exemptions.
3. If you exercise any of these rights we will check your entitlement and
respond in most cases within 30 days. We may request a fee within the
limits determined by the Turkish DPA in case the request has a cost.
4. We will either accept your request or deny it by providing an explanation
on the reasons to deny in writing or by electronic means. If we accept
your request, we will take the necessary action and will refund any fees
received from you if the request has arisen from a mistake on our side.
5. If you are not satisfied with how we have addressed your request or
concerns, you can also contact us at privacy@newegg.com You may also
contact the Turkish DPA.
APPENDIX 17: USA SPECIFIC PROVISIONS
If you are located in the USA, the provisions of this Appendix 18 apply in
addition to the provisions of the privacy policy.
For All States Except California
1. What are your rights?
1. The provisions of this section I apply in addition to section 12 and
section 13 of the privacy policy.
2. In some states you have certain rights pertaining to your personal data,
including: the right to delete, the right to opt out, the right to access
your Personal data, and the right not be discriminated against. To
exercise your rights under any applicable law, please submit a verifiable
request to us by emailing privacy@newegg.com or by contacting us as per
section 1 of the privacy policy.
2. Tracking
1. Newegg will not respond to Web browser “do not track” signals. If you
would like additional information about online tracking and various
opt-out mechanisms, please see https://youradchoices.com/
2. Because we link to social media sites, and from time to time may include
third-party advertisements, other parties may collect your personally
identifiable information about your online activities over time and
across different web sites when you visit this Site.
3. In addition, we use Google AdWords, so we are advertising the Site online
through a form of tracking called remarketing, Third-party vendors,
including Google, show our ads on various sites across the Internet, and
use cookies to serve you ads based on your past visits to this Site. You
can opt out of Google’s use of cookies by visiting Google’s Ads Settings
https://www.google.com/settings/ads/plugin. Alternatively, you can opt
out of a third-party vendor’s use of cookies by visiting the Network
Advertising Initiative opt-out page.
http://www.networkadvertising.org/choices/.
4. We participate in the Adobe Marketing Cloud Device Co-op to better
understand how you use the Site and our services across the various
devices you use, and to deliver tailored promotions. To learn more about
the Adobe Marketing Cloud Device Co-op, please visit
https://cross-device-privacy.adobe.com.
5. Please note that not all tracking will stop even if you delete cookies.
For California Residents Only
Where California privacy laws apply (if you are a consumer resident in
California and where the Newegg data controller meets the relevant threshold
tests) the following additional provisions apply:
1. 1. What Personal Information Do We Collect and Who Do We Share Your Personal
Information With and Why?
1. The provisions of this section I apply in addition to section 4,
section 5 and section 7 of the privacy policy.
2. The information that we collect is set out in the main body of the
Privacy Policy. We further detail it below in accordance with
California privacy requirements:
Category
Business/Commercial Purpose
Disclosed/”Sold” to Third Parties
Identifiers such as a real name, alias, postal address, unique personal
identifier, online identifier, internet protocol address, email address, account
name, social security number, driver’s license number, passport number, vehicle
identification number, license plate, or other similar identifiers.
To perform services on behalf of ourselves, including servicing your account and
providing you customer service and for the purposes set out in section 5 of the
privacy policy.
Personal information is sold or disclosed in accordance with section 7 of the
privacy policy. Recipients include service providers[4]; advisors; Marketplace
platform sellers/users; other Site users (where applicable); our affiliated
companies; other parties for our marketing purposes ; and other parties as
required for legal and regulatory purposes.
Your signature, physical characteristics or description, telephone number,
insurance policy number, bank account number, credit card number, debit card
number, or any other financial information, medical information, or health
insurance information.
To perform services on behalf of ourselves, including servicing your account and
providing you customer service and for the purposes set out in section 5 of the
privacy policy.
Personal characteristics, such as your gender, age, date of birth, citizenship
status, and marital status.
To perform services on behalf of ourselves, including servicing your account and
providing you customer service and for the purposes set out in section 5 of the
privacy policy
Commercial information, including records of personal property, products or
services purchased, obtained, or considered, or other purchasing or consuming
histories or tendencies.
To perform services on behalf of ourselves, including servicing your account and
providing you customer service and for the purposes set out in section 5 of the
privacy policy.
Biometric information
N/A
Internet or other electronic network activity information, including, but not
limited to, browsing history, search history, and information regarding a
consumer’s interaction with an internet web site, application, or advertisement.
Auditing related to a current interaction with the consumer and concurrent
transactions, including, but not limited to, counting ad impressions to unique
visitors, verifying positioning and quality of ad impressions, and auditing
compliance with this specification and other standards and for the purposes set
out in section 5 of the privacy policy.
Geolocation data
To perform services on behalf of ourselves, including servicing your account and
providing you customer service and for the purposes set out in section 5 of the
privacy policy
Audio, electronic, visual, thermal, olfactory, or similar information
N/A
Professional or employment-related information
N/A
Education information, defined as information that is not publicly available
personally identifiable information as defined in the Family Educational Rights
and Privacy Act.
N/A
Inferences drawn from any of the information identified in this subdivision to
create a profile about a consumer reflecting the consumer’s preferences,
characteristics, psychological trends, predispositions, behavior, attitudes,
intelligence, abilities, and aptitudes.
To perform services on behalf of ourselves, including servicing your account and
providing you customer service and for the purposes set out in section 5 of the
privacy policy.
Any other such personal information as set out in section 4 of the privacy
policy.
To perform services on behalf of ourselves, including servicing your account and
providing you customer service and for the purposes set out in section 5 of the
privacy policy.
[4] Service providers are legal or natural persons who perform services for us
or on our behalf, including for the purposes of operating our website and apps,
assisting us to perform business functions and operations, and fulfilling
requests by you.
This could include, and is not limited to, web hosting providers, app hosting
providers, IT systems administrators, mailing houses, couriers, payment
processors, data entry service providers, electronic network administrators, and
professional advisors such as accountants, solicitors, business advisors and
consultants
1. We may aggregate or de-identify any personal information that we collect in
connection with our services, such that the information is no longer
personally identifiable or attributable to you. We may use such aggregated
information for our own legitimate business purposes without restriction.
2. We do not sell the personal information of minors under 16 years of age
without affirmative authorization.
* What are your rights?
1. The provisions of this section II apply in addition to section 12 and
section 13 of the privacy policy.
2. As a California resident, you have the right:
* to request access to the personal information we have about you;
* to request that we delete personal information about you;
* to opt-out of our use, transfer, exchange or disclosure (including to
third parties) of personal information about you; and
* not to be discriminated against based upon whether you decide to opt-out.
3. Annual CCPA Metrics
1. The following metrics cover January 1, 2021 through December 31, 2021.
Request Type Total Number of Requests Received Total Number of Requests
Complied With In Whole or In Part Total Number of Requests Denied The
Median Number of Days to Substantive Response Requests to Know 9 6 3 8.14
Requests to Delete 83 62 21 8.54 Requests to Opt-out 9 9 0 8.14
4. You have the right to request that we disclose to you what information we
collect, use, disclose, and sell. Under California law, “sell,” “selling,”
“sale,” or “sold,” means selling, renting, releasing, disclosing,
disseminating, making available, transferring, or otherwise communicating
orally, in writing, or by electronic or other means, a consumer’s personal
information by the business to another business or a third party for
monetary or other valuable consideration. You also have the right to
request that a business delete any personal information about you which we
have collected about you. We do not sell the personal information of minors
under 16 years of age without affirmative authorization.
5. Please note for your protection, any request sent to us to access or delete
your personal information will be subject to the following verification
procedure: upon your submission of a request using one of the methods
described in paragraph viii, below, we will send an email confirmation to
the email address we have on file for you requiring you to confirm your
request. When you have completed this two-step process Newegg will verify
the information that you provide in your request against information we have
on file for you. We reserve the right to deny your request if we cannot
verify your identity. Where we deny your request in whole or in part, we
will endeavor to inform you of the denial, provide an explanation of our
actions, and provide the reasons for the denial.
6. You have the right to direct us to not “sell” your information. To exercise
this right to opt-out of the sale of personal information, please click the
“Do Not Sell My Personal Info” link in the footer of the Site and follow the
instructions.
7. We shall not discriminate against you for exercising any of your above
rights.
8. You may designate an authorized agent to make a request to exercise your
rights on your behalf. To designate an authorized agent to make a request to
exercise your rights under the CCPA on your behalf, then please complete and
return the Agent Authorization Form. Your authorized agent must be able to
provide to us written proof that you have authorized the agent to act on
your behalf. For your protection, we reserve the right to deny any request
from an agent who does not submit proof that they have been authorized to
act on your behalf. We reserve the right to deny any request from an agent
if we cannot verify your identity or the agent’s identity.
9. To exercise the access and deletion rights described above, please submit a
verifiable consumer request to us by contacting us as per section 1 of the
privacy policy above or by submitting the following web form here.
* Cookies and Similar Technologies
1. The provisions of this section III apply in addition to section 6 of the
privacy policy.
2. We will not respond to Web browser “do not track” signals. If you would like
additional information about online tracking and various opt-out mechanisms,
please see https://youradchoices.com/
3. Because we link to social media sites, and from time to time may include
third-party advertisements, other parties may collect your personally
identifiable information about your online activities over time and across
different web sites when you visit this Site.
4. In addition, we use Google AdWords, so we are advertising the Site online
through a form of tracking called remarketing, Third-party vendors,
including Google, show our ads on various sites across the Internet, and use
cookies to serve you ads based on your past visits to this Site. You can
opt out of Google’s use of cookies by visiting Google’s Ads Settings
https://www.google.com/settings/ads/plugin . Alternatively, you can opt out
of a third-party vendor’s use of cookies by visiting the Network Advertising
Initiative opt-out page. http://www.networkadvertising.org/choices/.
5. We participate in the Adobe Marketing Cloud Device Co-op to better
understand how you use the Site and our services across the various devices
you use, and to deliver tailored promotions. To learn more about the Adobe
Marketing Cloud Device Co-op, please visit
https://cross-device-privacy.adobe.com.
6. Please note that not all tracking will stop even if you delete cookies.
Updated on September 12, 2023
CONTENTS
1. 1. Who are we
2. 2. About this Privacy Policy
3. 3. Country specific provisions
4. 4. What personal data do we collect?
5. 5. Why do we use your personal data?
6. 6. Cookies and similar technologies
7. 7. Who do we share your personal data with and why?
8. 8.Collection and use of non-personal information
9. 9. How do we protect your personal data?
10. 10. International transfers of personal data
11. 11. How long do we keep your personal data?
12. 12. What are your rights?
13. 13. How can you change or review your information and preferences?
14. 14. How can you change or review your technical preferences
15. 15. Updates to this privacy policy
16. 16. Last update
17. Appendix 1: List of Newegg affiliates and subsidiaries
18. Appendix 2: Argentina specific provisions
19. Appendix 3: Australia specific provisions
20. Appendix 4: Canada specific provisions
21. Appendix 5: European Economic Area (EEA) and the United Kingdom (UK)
specific provisions
22. Appendix 6: Hong Kong Special Administrative Region (HKSAR) specific
provisions
23. Appendix 7: Israel specific provisions
24. Appendix 8: India specific provisions
25. Appendix 9: Japan specific provisions
26. Appendix 10: Mexico specific provisions
27. Appendix 11: New Zealand specific provisions
28. Appendix 12: Philippines specific provisions
29. Appendix 13: Republic of Korea specific provisions
30. Appendix 14: Singapore specific provisions
31. Appendix 15: Thailand specific provisions
32. Appendix 16: Turkey specific provisions
33. Appendix 17: USA specific provisions
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