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Text Content

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APPLICATION INTEGRATION

Looking for a specific integration?
Go

Or visit our Advanced Search to browse available integrations by product,
platform, add-in type and more filters.

Integrating your telephone system with your CRM or business systems can provide
significant productivity gains to your organisation, for example, know who is
calling and quickly get their details on the screen or simply click on their
contact number to automatically make your handset dial the number.

Viirtue Integrator can provide Application Integration through the following
methods:


ADD-IN

An Add-in is a program that is written to link the Viirtue Integrator client to
a specific business application. The Add-in is included with and configured from
within the Viirtue Integrator client, and provides a range of set integration
features from the list below. Up to four Add-ins can be concurrently configured.


CALLER PREVIEW

Displays the caller's name in the Preview or Phone window when a match against
it is found in the integrated business application(s). In addition, the CRM's
Notes field is displayed, where available.


CONTACT POPPING

Click the business application's icon in the Phone or Preview window and the
caller's contact record is opened directly in the integrated business
application.


CONTACT SEARCHING

Concurrently searches the integrated business applications and enables Contact
Popping or Click to Dial from the results.


ACTIVITY LOGGING

Manually or automatically creates an activity record of a call received within
the integrated business application and allows addition of notes.


CLICK TO DIAL

Makes it possible to dial directly from the business application. The exact
method varies between business applications.


ADD CONTACT

Add a record to the integrated business application(s) directly from the client
Address Book, Call History page or Preview Window


ADD-IN CLASSIFICATIONS


STANDARD INTEGRATIONS

Standard integrations are typically* available by default within the Viirtue
Integrator client and installation can be completed by the reseller / end user
using the add-in guide provided. Standard integrations use open APIs or benefit
from partner agreements with the business application developer and it is
expected that support for future releases will be maintained.


CONTROLLED INTEGRATIONS

Controlled integrations have typically been provided on a customer project basis
and either a limited agreement or no agreement is maintained with the
application developer and support for future releases might not be available.
The integration add-in is not available by default within the Viirtue Integrator
client and must be enabled by the Viirtue Integrator developer at the time of
installation.


STANDARD PRE-RELEASE

Completed integrations not yet available in the current production release of
the software. Please contact your supplier if you have an immediate need of this
integration.

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