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Submitted URL: http://help.kik.com/
Effective URL: https://kikhelpcenter.zendesk.com/hc/en-us/
Submission: On October 03 via api from US — Scanned from DE
Effective URL: https://kikhelpcenter.zendesk.com/hc/en-us/
Submission: On October 03 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
GET /hc/en-us/search
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name="query" id="query" placeholder="Search here..." autocomplete="off" aria-label="Search here..."></form>Text Content
Skip to main content Toggle navigation menu HOW CAN WE HELP? SEARCH Popular searches: delete account reset password GETTING STARTED * What is Kik? Kik is an iOS and Android app that lets you connect with friends and groups from all around the world through messaging, chat... Read more * How do I get Kik? Kik is available on most iOS and Android devices. Click one of the options below to learn if Kik is supported on your device ... Read more * How much does Kik cost? The Kik app is free to download and Kik will never ask you for money or for any payment methods. If there's someone claiming ... Read more * How does Kik use your mobile data? Kik uses your existing data plan or Wi-Fi to send and receive messages, including content messages from Kik webpages (videos,... Read more * How do I create a new Kik account? Creating a new account on Kik is easy! After downloading the app, open it on your device and complete the following steps: S... Read more * Setting up your Kik profile Now that you’ve registered for a new Kik account, it’s time to add personality by setting up your profile. Add a profile pho... Read more * See all 13 articles APP FEATURES * What is Kik Live? Show off your talents and connect in real-time with Kik Live! Our live streaming feature allows you to grow your fan base, co... Read more * Sharing your Kik profile To connect with other Kik users share your profile by sharing your Kik Code in just a few simple steps. Here’s how: Open the... Read more * Read Receipt Icons The little letters beside your messages are what we call read receipts, which indicate the status of your sent message. If... Read more * What is a Kik Code? Kik Codes are a quick and easy way to add friends and join groups on Kik. Kik Codes can also help you access fun or useful s... Read more * What is Meet New People? If you are an Android user on the Kik app, our Meet New People feature is a great way to make new friends! It offers an insta... Read more * What are Stickers? Add some personality to your chat with the help of Stickers! On Kik, you can create your very own Sticker pack when you get S... Read more * See all 10 articles APP SETTINGS * How do I change my chat bubble colors? You can change your chat bubble color at any time by following these steps: Open the Kik app. Tap the profile icon in the to... Read more * How do I use enter as send? Tired of having to tap send? You can tap return or enter instead when you enable Enter Key Send. You can enable this feature ... Read more * Can I change the font size of my Kik app? There is currently no setting that allows you to change or enlarge the font size from the Kik app. We're always looking for w... Read more * How do I update my notification settings? If you're using a device on Android Oreo (8.x) or greater, you may need to update your system settings to receive notificatio... Read more PROFILE MANAGEMENT * Update your email address It’s important to always have a valid email address registered to your Kik account to ensure that you are able to receive pas... Read more * Change your background photo Changing your background photo is easy! For iOS Open the Kik app. Tap the profile icon in the top right-hand corner. Tap A... Read more * Update your display name Your display name is the name that appears in chats at the top of your friend's chat screen, notifications, and in your frien... Read more * Change your profile photo Changing your profile photo is easy! For iOS Open the Kik app. Tap the profile icon in the top right-hand corner. Tap you... Read more * Change your password Changing your password will depend on if you currently have access to your account or not! When changing your password, pleas... Read more * Reset your password If you're locked out of your account or have forgotten your password you can reset it by following the instructions below. Si... Read more * See all 12 articles USING KIK * Logging out of your Kik account You can log out of your account in a few simple steps: Open the Kik app. Tap the profile icon in the top right-hand corner. ... Read more * How do I find the username of someone I’m chatting with? You can find the username of someone you’re chatting with by following the steps below: Open the Kik app. Tap the profile ic... Read more * How do I find the username of someone I have blocked? To find the username of someone you’ve blocked: Open the Kik app. Tap the profile icon in the top right-hand corner. Select ... Read more * How do I clear my Web History? There are two ways to clear your Web History on Kik. To clear your Web History through your settings: Open the Kik app. Ta... Read more * How do I update my Kik account’s phone number? You can update your phone number by following the steps below: Open the Kik app. From your main chats list, tap the blue + i... Read more * Where do I find my Kik Code? To see your Kik Code: Open the Kik app. From your main chat list, tap the blue + icon. Select Scan a Kik Code. Switch the to... Read more * See all 10 articles KIK LIVE FAQ * How do I join a Kik Live stream? There are two ways to join another Kik user’s live stream. To access a live stream from the Live tab, log into your account ... Read more * How do I start my own Kik Live stream? To start live streaming from your Kik account, follow these steps: Tap on the Live tab at the bottom of your screen. Tap on ... Read more * How do I convert my Diamonds into cash? When you receive Diamonds through gifts, your Diamonds can be converted into credit used to purchase more gifts or a Cash Rew... Read more * The Live tab isn’t showing up for me! In order to view and access the Live Stream feature, please follow the instructions below: When you open the Kik app after... Read more * I’m experiencing technical issues with Kik Live If you require technical assistance or have questions regarding our live stream feature, please contact our Live Support team... Read more * Why does my Kik Live profile show the wrong age? Currently, there’s no way to update your date of birth once your Kik account has been created. If your Kik Live profile displ... Read more * See all 10 articles FRIENDS ON KIK * Invite phone contacts to Kik If you have friends that you'd like to chat with on Kik but they don't have an account yet, you can invite them to join via t... Read more * Sync phone contacts to Kik The easiest way to find your friends on Kik is by syncing your phone contacts. Then, once you sync phone contacts, you will b... Read more * Stop syncing phone contacts At any time, you have the option to stop syncing your phone contacts on the Kik app. To do so, follow these instructions: ... Read more * Can you help me find a friend on Kik? Privacy is important to us here at Kik and we do our best to make sure our users have a safe experience. Because of this, we... Read more * How do I restore deleted contacts? Unfortunately, there is currently no way to restore contacts that have been deleted or removed. However, if you remember the... Read more MESSAGING * Why did my messages disappear after logging out? As a security measure, when you log out of your account, your chat messages are automatically cleared. Once you log in again,... Read more * Why is my message stuck on S? There are several reasons why your message could be stuck on S: The person you're messaging isn’t connected to Kik (their ph... Read more * How do I know what time a message was sent? To see what time a message was sent in the Kik app: Open the Kik app. Select a chat you would like to view from your chat li... Read more * Does Kik remove EXIF data from images? Kik does not include EXIF data for images sent on the app. However, for Android users, please be aware that information can ... Read more * How do I delete my chat messages? On Kik, you have the option to delete individual messages or entire chats. To delete an individual message: Open the Kik a... Read more * Why were my chat messages deleted? When you log out of your Kik account it is typical that your message history will be cleared. However, your contacts and chat... Read more * See all 13 articles GROUP FEATURES * How do I create a Group? On Kik, you have the option to create a Public Group or a private group with just a few easy steps: To create a Private Gro... Read more * How do I join a Group on Kik? Joining a group chat on Kik is easy! You can join a group chat by scanning a group’s Kik Code, tapping a group link, being ad... Read more * How do I search for Public Groups? If another Kik user can join your group without scanning the group’s Kik Code, being invited or tapping the group’s direct li... Read more * Where do I find the Group Info Screen? You can see all of your group information in the Group Info Screen. To get there follow these instructions: Open the Kik... Read more * How do I hide my username in a group? To hide your username in a group, follow these steps: Open the Kik app. Select the group chat where you would like to hide... Read more * How do I change my group’s photo? Your group’s photo can be changed at any time by following these steps: Open the Kik app. Select the group chat from your ... Read more * See all 9 articles GROUP MODERATION * Can I switch my group from public to private? Unfortunately there is currently no way to convert a Public Group into a Private Group. Your best bet would be to create a ne... Read more * What is the difference between Group Owners and Group Admins? Group Owners and Group Admins have different capabilities within groups on the Kik app. Group Owners can: Promote someone ... Read more * How do I identify the Owner and Admins of a Group? You can identify the Group Owner and Group Admins by the badges displayed on their profile photos. Group Owners will have a ... Read more * Delete your group Once a Private or Public Group has been created you will not be able to delete it. You do, however, have the option to leave ... Read more * How do I change the name of my group? At any time, feel free to update the name of your group by following these steps: Open the Kik app. Select the group chat ... Read more * How do I promote a group member to Admin status? You can promote someone to Group Admin in just a few simple steps: Open the Kik app. Select the group chat from your chat ... Read more * See all 12 articles CHAT THEMES * How do I lock the chat theme in my group? If you are the Owner or Admin of a group and find that group members change the group theme too frequently, you can lock the ... Read more * How do I set a chat theme? Chat themes allow you to customize chats to your preferences. For Android users, set the chat theme by: Opening the Kik ... Read more STICKERS & SMILEYS * Manage Stickers When managing Stickers, you can rearrange your Sticker pack order, remove Sticker packs from your account, and restore remove... Read more * Get Stickers Keep your chats fresh by always having the latest stickers from Kik’s Sticker Shop! To access the Sticker Shop follow these... Read more * Send a Sticker Want to add some color and personality to your chats? Stickers are here to help! To send Stickers to your friends with the ... Read more * Get Smileys You can get themed smileys from the Smiley Shop or as gifts from your friends. To open the Smiley Shop from a chat follow t... Read more * Send a Smiley You can send a Smiley from either your Smiley tab or from your Locker! To send a Smiley from the Smiley tab: Open the Ki... Read more * Gift a Smiley Feeling generous? Gift your Smileys to your friends by opening your Locker to get started. Here’s how to gift a Smiley from... Read more ACCOUNT ISSUES * I changed my password but I still can't login! If you're still having trouble logging in after receiving the success message for a password reset, you may have reset the pa... Read more * Why am I not receiving notifications? Not getting notifications when you should be? Here are a few things you can try to get your Kik notifications working again: ... Read more * Where have my messages gone? As a security measure to protect your privacy, the following actions will result in your chat history being cleared from your... Read more * Profile and background photo issues Here's how to change your profile photo and how to change your background photo. Still having issues? Try the troubleshooti... Read more * Why was my profile photo removed? Notice that your profile photo has been removed? Kik removes profile photos that violate our Community Standards. Please rev... Read more * I forgot my username. What should I do? If you have access to your Kik account, your username is visible in your profile screen. Here’s how to find it: Open the K... Read more * See all 15 articles REGISTRATION ISSUES * Why can't I get past CAPTCHA? In an effort to fight spam on the Kik app, we've added a Verification Check that may involve solving a CAPTCHA challenge. We ... Read more * I can't register for a new account We want to get you registered and chatting on Kik ASAP! There could be a few reasons why you can't register an account. You... Read more * My birthday isn't being accepted during registration If you're trying to register for a new account and you're getting the message "Kik is for adults", you may not be old enough ... Read more CONNECTION ISSUES * "Oops. This is taking longer than usual. Please try again." If you're getting this error message when logging into your Kik account, here are some troubleshooting steps you can follow: ... Read more * Why can't I open photos or videos sent from friends? There are a couple of reasons why you may not be able to open, view or save photos or videos you receive: Your friend's co... Read more * I’m experiencing issues connecting to the Kik app If you're experiencing connection issues while using the Kik app, here's a few things you can try: Toggle your connections... Read more SAFETY * Beware of unofficial Kik bots To ensure that you have a safe user experience on the Kik app, we advise against the use of any illegitimate or unofficial bo... Read more * The dangers of using modified versions of the Kik app Kik takes the safety of our users very seriously. However, please understand that if you choose to download any modified, thi... Read more * How do I know if I’ve been unblocked? There is currently no way to determine if you’ve been unblocked. To learn more about blocking tap on this article. Read more * What does Kik cost? Does my teen need a data plan? Kik is free to download and free to use. When you download or use Kik, data fees may be charged by your Internet access or wi... Read more * Should I use Kik with my teen? Yes! Kik is for anyone over the age of 13, who uses a smartphone. It’s the smartphone messenger that lets you connect with yo... Read more * What can I do if my teen is being impersonated? Kik takes reports of impersonation very seriously. When our team is notified that an account is using another individual’s pi... Read more * See all 42 articles ALL TOPICS All topics * Getting Started * App Features * App Settings * Profile Management * Using Kik * KIK Live FAQ * Friends on Kik * Messaging * Group Features * Group Moderation * Chat Themes * Stickers & Smileys * Account Issues * Registration Issues * Connection Issues * Safety ADDITIONAL RESOURCES * GIVE FEEDBACK Don't see an article related to your question? Submit your article suggestions here. * CONTACT US Still need help? Contact our Customer Support team for further assistance by selecting the relevant form. Back to website Return to top Powered by Zendesk