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Help Net Security
August 1, 2023
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THE GAP IN USERS’ IDENTITY SECURITY KNOWLEDGE GIVES CYBERCRIMINALS AN OPENING



With exponential growth in the number of human and machine actors on the network
and more sophisticated technology in more places, identity in this new era is
rapidly becoming a super-human problem, according to RSA.

Paradoxically, even in this world where AI can dynamically assess risks and
automate responses to threats, humans will have an even more important and
strategic role in cybersecurity and identity security.

The report found significant gaps in respondents’ knowledge concerning critical
identity vulnerabilities, best practices for securing identity, and how to
develop stronger identity security.

For instance, 63% of respondents could not accurately identify the identity
components needed to move organizations toward zero trust.

Likewise, 64% of respondents did not select the best practice technologies for
reducing phishing. 55% did not understand the full scope of identity
capabilities that can improve an organization’s security posture.


DATA BREACHES

These findings align with third-party research indicating that identity is the
most frequent cause of data breaches: the Verizon’s report found that the use of
“stolen credentials became the most popular entry point for breaches” over the
past five years.

“The RSA’s report reveals why identity is one of the most susceptible ways for
cybercriminals to breach an organization—users simply don’t understand
identity’s full cybersecurity role, the risks that identity poses, or the ways
to use identity to build safer organizations,” said RSA CEO Rohit Ghai. “The
gaps in users’ identity knowledge give cybercriminals openings to exploit.”

Among self-described IAM experts, 65% did not accurately select best practices
to reduce phishing and 42% underestimated the frequency with which users recycle
their passwords.

“Growing numbers of users, devices, entitlements, and environments are
overburdening IAM specialists—they just can’t keep up,” said RSA CPO Jim Taylor.
“Identity plays critical roles across organizations, and for organizations to
stay secure and compliant, identity needs to excel in each of those roles. The
RSA’s report results reveal why organizations need to invest in unified identity
solutions and integrate artificial intelligence to help their personnel keep up
with the pace of change.”


PERSONAL DEVICES POSE SECURITY RISKS

64% of respondents put more trust in technical innovations like a computer or
password manager with securing their information than their partner, closest
friend, or financial advisor.

Respondents felt even stronger about artificial intelligence’s potential to
improve identity security: 91% of respondents believed that AI can detect
suspicious authorizations and access attempts, identify irregularities in
entitlements, and recognize vulnerabilities on mobile devices.

72% of respondents believed that people frequently use personal devices to
access professional resources. 97% cybersecurity experts felt that users opened
more emails on their phones than on desktops, had more difficulty scrutinizing
those emails on mobile devices, used personal devices to access professional
resources, and/or that unmanaged devices don’t have the same security
capabilities as managed devices.

Each of those factors could catalyze identity compromise—together, they
represent a perfect storm of risks. These responses align with Zimperium’s
report, which found that the average user is 6-10 times more likely to fall for
an SMS phishing attack than an email-based attachment.


FRAGMENTED IDENTITY SOLUTIONS DRIVE UP COSTS

Nearly three-quarters of all respondents either didn’t know or significantly
under-valued the cost of a password reset, including nearly half of all
self-described IAM experts. With each password reset costing upwards of $70,
resets can account for nearly half of all IT help desk costs.

The fact that 73% of respondents can’t accurately price this expense or
understand its impact on their IT counterparts could lead to run-away costs,
underscoring the value of using one identity solution for both authentication
and access.

The report also revealed how inadequate identity governance and administration
hurts organizational productivity. 30% of all respondents reported that they
were prevented from accessing the systems needed to do their work at least once
a week.




More about
 * artificial intelligence
 * cybersecurity
 * data breach
 * identity
 * phishing
 * report
 * risk
 * RSA
 * survey
 * Verizon
 * Zimperium

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