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PRIVACY
Trust Center expand_less expand_more
* Privacy
* Compliance
* Company
* Security Practices
* Products and Services
WE'RE COMMITTED TO PROTECTING YOUR PRIVACY
Our business is cybersecurity, and everything we do centers around making the
world safe for exchanging digital information. This includes keeping our
customer and partner information private and secure. You can find everything you
need on this page to help you understand how we protect your data against loss,
theft, or misuse, regardless of where it resides.
* Privacy Policies and Notices
* Data Collection and Processing
* Security Measures
GLOBAL PRIVACY NOTICE
Our privacy notice outlines what information we collect from you, what we do
with it, and how we protect it. We understand how important your personal
information is to you, so we take appropriate security measures to protect it
against loss, theft, or misuse.
* Learn more
COOKIE NOTICE
Trend Micro Incorporated and its group companies collectively use cookies and
similar technologies to recognize when you visit our website.
* Learn more
RESPONSIBLE AI STATEMENT
We understand the importance of responsibly using artificial intelligence,
including new approaches like generative AI. We are committed to ensuring the
many uses of AI are applied in ways that are to be expected from trusted leader
in cybersecurity.
* Learn more
INDIVIDUAL RIGHTS
To exercise any of your individual rights under applicable laws and view
instructions on how to set your preferences for marketing communications, click
the link below.
* Learn more
RECRUITMENT PRIVACY NOTICE
We respect the privacy rights of individuals and are committed to handling
personal information responsibly and in accordance with applicable law.
* Global notice
* EU notice
CCTV NOTICE
Trend Micro operates a closed-circuit television (CCTV) at our offices globally
for security purposes.
* Learn more
DATA COLLECTION NOTICE
Disclosure on what kind of data a Trend Micro product collects and how you can
opt-out of the collection
* Learn more
DATA PROCESSING ADDENDUM
View the Trend Micro Data Processing Addendum
* Learn more
DATA USE STATEMENT
Trend Micro collects information you actively provide when you do business with
us. We also collect certain information automatically from your devices.
* Learn more
GLOBAL SAAS DATA CENTERS
Having cybersecurity offerings within a region is important for complying with
data protection and privacy regulations. We are helping enterprises meet data
residency and sovereignty requirements through regionalized SaaS data centers.
* Learn more
SUBPROCESSORS
View a list of Trend Micro’s processors and subprocessors
* Learn more
SECURITY MEASURES
Trend Micro implements security measures to protect your personal information.
* Learn more
SECURITY BEST PRACTICES
Our security best practices are extensive and represent how we continuously
invest in making sure that our products and your data are secure.
* Learn more
Transfer impact assessments
We ensure that adequate safeguards are in place to protect the privacy and
rights of the individuals whose data is being transferred
* United States
* Taiwan
* Philippines
Platform privacy overviews
Cloud security
The latest information on the security, privacy, and compliance details for our
cloud security.
* Learn more
* Learn more
SaaS application security
The latest information on the security, privacy and compliance details for Cloud
App Security.
* Learn more
* Learn more
Worry-Free
The latest information on the security, privacy and compliance details for
Worry-Free Business Security Services.
* Learn more
Endpoint security
The latest information on the security, privacy and compliance details for Trend
Micro Apex One.
* Learn more
Email security
The latest information on the security, privacy and compliance details for
Trend Micro Email Security.
* Learn more
XDR
The latest information on the security, privacy and compliance details for Trend
Vision One.
* Learn more
Web security
The latest information on the security, privacy and compliance details for
Trend Micro Web Security.
* Learn more
Worry-Free
The latest information on the security, privacy and compliance details for
Worry-Free Business Security Services.
* Learn more
Contact our data privacy officers
remove add
Europe - gdpr@trendmicro.com
US - privacy@trendmicro.com
AMEA - rishi_c@trendmicro.com
Japan - privacy_jpdpo@trendmicro.co.jp
Other important privacy items
External standards certifications
See all of our certifications in one place.
* See where
Government data requests
Trend’s procedure for responding to requests from law enforcement or other
government authority.
* See where
Get help with global data privacy compliance
Solve the top 5 challenges around data privacy compliance.
* See where
Frequently asked questions
Does the GDPR apply to companies not based in the EU?
remove add
Yes. The GDPR applies to entities that collect or process personal data of
individuals in the EU, even if the entity is not established in the EU. For
example, the GDPR applies if the entity is offering goods and services targeted
at EU data subjects or is monitoring their behavior within the EU.
What are the resources available to me as Trend's customer?
remove add
Trend has implemented a comprehensive Privacy Program to address our
responsibilities as data processor.
We have updated the terms of our License Agreements, Data Processing Addendum
(DPA) and Global Privacy Notice to address applicable data privacy regulations.
You can find copies of our License Agreements, DPA, and Global Privacy Notice at
the following links:
License Agreements - trendmicro.com/eula
DPA - trendmicro.com/dpa
Global Privacy Notice - trendmicro.com/privacy
How does Trend address any personal data transfers outside of the EEA/UK?
remove add
Trend has extensive Technical and Organizational Measures in place, has taken
into account the EDPB’s Recommendations, carried out appropriate Transfer
International Assessments (TIA’s), and put in place a Governmental Request
Policy. All these measures protect any transfer of personal data that may occur
from the EEAQ/UK to countries who may not currently have adequacy decisions from
the EU in place.
How can Trend help its customers with data privacy compliance?
remove add
As a leader in cybersecurity operating in over 65 countries, our approach to
data privacy is comprehensive and holistic. We’re committed to data privacy and
we work across the organization to ensure that wherever personal data resides,
we know about it and treat it appropriately.
How does Trend implement the changes resulting from the Schrems II EU court
decision?
remove add
We carry out frequent assessments of our additional security measures and other
relevant activities in third countries to which we export data. We also closely
monitor developments in legal guidelines and regulations to ensure our
protection is at the highest compliance standards.
Please see our TIAs located at US, Taiwan and Philippines
Please see our DPA located at trendmicro.com/dpa
Please see our Governmental Request Policy
Who is Trend's Data Protection Officer?
remove add
Trend takes data privacy very seriously and so has in place data privacy
advocates across the globe.
Europe:
Contact: Lianne Harcup
Email: gdpr@trendmicro.com
Address:
Trend Micro EMEA Limited, c/o Data
Protection Officer, Median House, IDA Business and Technology Park, Model Farm
Road,
Cork, Ireland.
Trend maintains an existing external DPO for Germany per current requirements.
The contact details are:
HEC Harald Eul Consulting GmbH
Email: Datenschutz-TrendMicro@he-c.de
USA:
Contact: John Chen
Email: privacy@trendmicro.com
Address: Trend Micro Incorporated
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062
AMEA:
Contact: Rishi Chawla
Email: rishi_c@trendmicro.com
Address: Trend Micro India Pvt. Ltd. 10th floor,
EROS Corporate Tower Nehru Place
New Delhi 110019 India
JAPAN:
Contact: Hirokazu Kizuka / Ko Okazawa
Email: privacy_jpdpo@trendmicro.co.jp
Address: JR SHINJUKU MIRAINA TOWER, 4-1-6, Shinjuku,
Shinjuku-ku, Tokyo, 160-0022 Japan
What types of data do Trend products collect?
remove add
Learn
more https://success.trendmicro.com/dcx/s/data-collection-disclosure?language=en_US
Where can I find a list of subprocessors used by Trend products?
remove add
See list of processors and subprocessors by product or service.
Where are the data centers located that host Trend's SaaS solutions located?
remove add
Learn more
Where can I find more information about data security, privacy, and compliance
related to Trend Micro SaaS solutions?
remove add
For more information, please visit the following product pages:
Cloud One: https://cloudone.trendmicro.com/docs/data-privacy/
Vision One:
https://docs.trendmicro.com/en-us/documentation/article/trend-vision-one-data-privacy-securit_001
Apex One as a Service:
https://docs.trendmicro.com/en-us/documentation/article/apex-central-as-a-service-online-help-data-privacy-securit
Cloud App Security:
https://docs.trendmicro.com/en-us/documentation/article/cloud-app-security-online-help-classic-dataprivacysecurityc
Email Security:
https://docs.trendmicro.com/en-us/documentation/article/trend-micro-email-security-online-help-dataprivacycomplianc
Worry-Free Business Security Services:
https://docs.trendmicro.com/en-us/documentation/article/worry-free-business-security-services-67-server-help-dataprivacycomplianc
Web Security:
https://docs.trendmicro.com/en-us/documentation/article/trend-micro-web-security-online-help-dataprivacycomplianc
TippingPoint SMS:
https://docs.trendmicro.com/en-us/documentation/productgroup/?groupname=tippingpoint
How do I request a SOC2 report?
remove add
See SOC2 report >
See SOC3 report >
Where can I find Trend product certifications?
remove add
See certifications
How do I request a copy of the information that you collect on me?
remove add
For individual data deletion requests, please visit Individual Rights
How do I request deletion of my personal information?
remove add
For individual data deletion requests, please visit Individual Rights
Where can I view Trend's security practices?
remove add
Learn more
Additional questions?
remove add
For any questions about GDPR and Trend please contact us at
gdpr@trendmicro.com. You may also find helpful resources at Legal Policies and
Agreements
legal_notice_europe@trendmicro.com
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Country Headquarters
Trend Micro - United States (US)
225 East John Carpenter Freeway
Suite 1500
Irving, Texas 75062
Phone: +1 (817) 569-8900
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