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Contact us: (248) 266-2766, info@prontohomedelivery.com

Menu
 * Pro Shop
 * Delivery
 * Account
 * Track Shipment
 * Feedback


Menu
 * Pro Shop
 * Delivery
 * Account
 * Track Shipment
 * Feedback

PROshop Online Store - Best Quality Best Price


Pickup & Delivery from Stores For Items Not Available on PROshop



Personalized Delivery Same Ambassador



Inhouse Ambassadors and Vans
Ambassadors Trained in Customer Service
Quality Delivery with Refrigerators and HIPAA Controls
Additional Services – Unpacking
Environmentally Friendly Packaging



Delivery Options


FREE DELIVERY FOR PROSHOP ORDERS OVER $35


BONUS – FREE PICKUP & DELIVERY FROM 2 STORES
NO MEMBERSHIP FEE



For PROshop Orders Below $35


GOLD PACKAGE – $20 / MONTH

 * 4 deliveries / month
 * PROshop + 3 stores per delivery


GREEN PACKAGE – $12 / MONTH

 * 2 deliveries / month
 * PROshop + 3 stores per delivery


ALA CARTE


 * PROshop delivery – $5 plus
 * Pickup & Delivery – $2 /store




Secured Payment Processing Pay on Delivery



Coverage - Oakland County, MI Order by 8am for Same Day Delivery

Delivery days:
Monday – Saturday

Delivery slots:
12:00 pm – 2:30 pm and
2:30 pm – 5:00 pm




How to Order - Pickup & Delivery from Stores? Order Only from Covered Stores



How to order on Pronto - click for a short overview


Why are We Different Delivery of All Your Shopping Needs




What Customers are Saying on Social Media

I would definitely recommend this service! It’s super cool that they will go to
more than one store for online pick ups and deliver them to you when you need
it. They also offer a subscription to the service which is pretty cool as well.

Alyssa DeWaele

Facebook


In stormy weather, my health is impacted greatly. What a blessing, during work
or different times, to have my groceries and pharmacy delivered! Best of all, a
kind familiar delivery man strong enough to carry all the bags up the many stair
and right in to my kitchen! Price is low and refrigerated truck assures fresh
food and meat. Thank you for outstanding services!


PATRICIA RIFE-BEAVERS

GOOGLE



Friendly and on time!!!!!!

Cynthia Khayat

FACEBOOK





TESTIMONIALS




We'll Answer Any of Your Questions

Pro Shop

What’s Pro Shop?

A store by Pronto where we find the best quality and best price products that
are regularly ordered by our customers.

Who are your suppliers?

We buy from multiple suppliers locally to deliver fresh products at the best
quality for best price. You can see the brands of products in Pro Shop.

What about items not in the store?

For items that are not in Pro Shop, you can order on retailers covered by
Pronto. We will combine them with Pro Shop items and deliver them together.

Store Selection for Pickup & Delivery

How does Pronto select stores?

An initial set of stores are chosen based on the availability of online ordering
and the ability to designate an alternate person for pickup. For a retailer that
has multiple stores in a group, we select the store that provides the best
service. It allows us to service our customers more efficiently.

Will the number of stores change in future?

Yes. We are constantly encouraging store owners to provide curbside pickup
facility so that we can provide a more comprehensive selection of stores to our
customers.

Can I recommend a store?

Absolutely. We will make every effort to include your store in our roster. In
case we have trouble adding the store, we will let you know what you can do to
encourage the store owner to provide curbside pickup.

Pickup and Delivery with Pronto

How do I know if Pronto provides service in my area?

In the “Coverage” page, you will be able to check if Pronto covers your zip
code. If your zip code is not covered, please send us an email at
info@prontohomedelivery.com, and we will notify once we start coverage of your
neighborhood.

Which stores are covered in my area?

Once you create an account with Pronto, you will see a larger set of stores in
“How to Order” tab. 

Why do I have to create an order on Pronto?

Without your authorization, Pronto will not be able to deliver your order.
Sending email to us is not sufficient, you will have to create order on Pronto
for us to deliver your order. Also, you will have to forward the store emails,
so we know what items you would like us to pickup.

How do I know my Ambassador?

We will assign a few Ambassadors to you. They will be delivering your goods
regularly. Ambassador profiles will be provided, so you can become familiar with
them. The profile will include their photo, background, customer feedback. 

For each of your Pronto order, the order page will list a couple of Ambassadors
who will be responsible for deliveries. There is a primary ambassador who will
be delivering the goods. In case, he or she is not available, the secondary
ambassador will be making the delivery.

How do I schedule a delivery with Pronto?

 * Create an order with Pronto: Select a date and delivery slot on the order
   page. Select the stores from your favorites list and any service you would
   like. Complete the order by checking out.
 * Complete order on the retailer website: Include Ambassador name in the
   retailer ordering page as designated pickup person and verify the right store
   location for pickup. Pay for your items.
 * Forward order and pickup confirmation emails to Pronto: Once you have
   scheduled deliveries in Pronto website, forward order and pickup confirmation
   from retailer to the email address orders@prontohomedelivery.com with
   delivery date mentioned in MM/DD/YYYY. Emails forwarded to other Pronto email
   addresses will not be processed.

Why do I have to forward both order and pickup confirmation emails to Pronto?

Order confirmation email allows us to know what you have ordered. This is to
avoid any mistakes during pickup or any error made by the stores packing your
order.

Pickup confirmation allows us to know that orders are ready for pickup. Also, in
most cases, retailers provide a barcode on pickup orders, which is required at
the time of pickup.

What if I need to change a date or add/remove retailers from an existing order?

Pronto order history page provides two options Edit and Cancel for all orders.
Note, you will not be able to edit or change an order on the day or delivery.

 * Edit: You will be able to add or remove retailers to an existing order and
   also change a delivery slot. However, you will not be able to change the
   delivery date.
 * Cancel: In case you need to change the delivery date, you will have to cancel
   your existing order and create a new one.

Ordering from Retailers

How do I order from a retailer?

You will find ordering information for retailers in two places.

 * In the account page, you will find “how to order” tab that provides links for
   each retailer. Each of these links provides a detailed explanation of how you
   can order on that particular retailer.
 * The order page also has links on a retailer website and how to order. The
   link will provide you ordering details for each of the retailers.

After you have selected products and checking out at the retailer website,
please ensure you have selected pick up from the right store and designated
Pronto Ambassador as your pickup person. Some retailers don’t provide the option
of adding an alternate pickup person. That’s ok for the stores on our list.

How can I simplify my weekly ordering on retailers?

It takes a little time initially. Once you create a profile with a retailer, you
can then use your previous orders from order history to reorder items. The
process is simple and quick.

Will Pronto pay and then charge me?

No. At this time, we pickup and deliver orders from stores. You will have to pay
for the merchandise directly to the store. We may introduce this service in
future.

What if I order on a wrong store?

Pronto does not cover all stores of in network retailers. You must order on the
right store. In case you order on a wrong store, you will be able to change your
store address easily by using the following steps:

 * From you existing order page, add all your items to the cart. Retailer order
   page will have a link for this.
 * Cancel your existing order and the retailer will release credit card hold.
 * Reorder the items in the cart on the right store.

How do I know my order is confirmed and ready for pickup?

After you have completed the checkout, most retailers will send you two emails.
The first one confirming the order and the second one confirming the order is
ready for pickup. We will upload PDF copies of both emails so you can see on the
order page. Once the store confirms the order is ready for pickup, we will send
you an email confirming the delivery date and time.

Delivery

How do I know when Pronto will make delivery?

The deliveries will be made based on the time slot selected by you while
ordering delivery on Pronto. You can track the real-time ETA of each shipment on
our website.

Will you be making separate deliveries or combined delivery?

All the deliveries in a day will be combined and dropped off together.

Do we need to be home to receive the delivery?

You don’t have to be home to receive the delivery. However, you should indicate
if we can leave your shipments outside your home. If we don’t have your
permission to leave deliveries outside, we will make another attempt and then
return the goods to the stores for a refund.

Will you deliver inside the home or unpack?

We will be happy to make deliver inside your home or garage. However, there will
be a small fee if we have to unpack the boxes or remove the boxes.

What happens there is a problem with a pickup or delivery?

We will immediately notify you based on your choice of notification (email or
text).

What if there is a missing item or wrong items were delivered?

For PROshop items, please notify immediately and we will get you the right items
or provide credit for future purchases.

For store pickup & delivery orders, the stores select the items that you have
ordered for pickup. Pronto will pick up the order(s) and deliver to your home.
Our Ambassadors do a cursory check for items ordered, but are not responsible
for ensuring the store has picked your items accurately. If you determine any
discrepancies in your order, please contact the store to address for any
resolution.

Ambassador

How do you select Ambassadors?

Ambassadors are selected carefully for their customer orientation. Each will go
through a background check, driver license check, and drug test before being
sent to customer homes. On a regular basis, they go through customer service
training.

Are Ambassadors employees or contractors?

Ambassadors are W2 employees. We believe they are our assets, and we heavily
invest in their training and development.

How are Ambassadors compensated?

Ambassadors are paid competitive base wage similar to that of package delivery
companies. They are also paid a bonus every three months based on customer
feedback. In addition to that, 100% of customer tips go to them. Ambassadors are
also provided with health and other benefits.

How can I tip Ambassador?

You have multiple opportunities to tip your Ambassador. You can tip them during
the ordering process or after delivery from your order history page. 100% of
your tip goes to Ambassador.

Reducing Waste and Landfill

What is Pronto doing to reduce waste and landfill?

Pronto has a sustainability program that looks at reducing waste/landfill in the
communities we serve. We are eliminating the use of cardboard boxes and
single-use plastics as far as possible.

Instead of cardboard boxes, Pronto uses reusable crates. See writeup —
https://prontohomedelivery.com/boxes/

Also, instead of using single-use plastic bags, Pronto uses reusable paper bags.
We will be happy to take the bags from you and reuse them. See writeup —
https://prontohomedelivery.com/single-use-plastic/

Licenses

Is Pronto licensed in Michigan?

Yes, Pronto is registered to sale in Michigan.

 * Food Retail Establishment License # — FRL-209505
 * Registered with LARA

Grocery

Can I order frozen items?

Yes, you can order frozen items. Pronto is the only grocery home delivery
service that has a refrigeration unit in the van. Your frozen and refrigerated
grocery items will be delivered in a temperature controlled environment.

Does Pronto deliver alcohol?

Pronto plans to add delivery of beer and wine once it obtains MLCC liquor
license for the same. The delivery will be made to an adult who has to show
valid identification.

Meal or Food Delivery

Do you deliver food or meals?

At this time, Pronto doesn’t deliver food/meal from local restaurants. However,
Pronto does deliver frozen and other food/meal items from grocery stores.

Subscription and Fees

Why do I have to become a member?

To provide consistent delivery with excellent customer service, our team needs
to know your order pattern.

What are the different subscription levels?

Pronto provides two levels of subscription at this time. The first level offers
two deliveries a month and the second level allows you to schedule four
deliveries a month. If you need additional deliveries, you can buy
non-subscription delivery anytime.

How many stores can be included in each delivery?

You can include up to 4 stores in each delivery. There is a fee for additional
stores – $1.50/store for Green Package and $1.25/store for Gold Package.

How does your pricing work?

You are charged a monthly subscription. In case of the Green Package, it covers
2 deliveries in a month and each delivery includes 4 stores. So, you effectively
pay $1.50/store = $12 / (2 deliveries x 4 stores). In case of the Gold Package,
it covers 4 deliveries in a month and each delivery includes 4 stores. So, you
effectively pay $1.25/store = $20 / (4 deliveries x 4 stores).

How do you determine subscription fees?

Subscription fees vary by city depending on toll, congestion, and other factors.

How do I try service before becoming a member?

At this time, we are offering 2 free deliveries over the first 2 weeks. This
will allow you to test our service before start of subscription. 

Can I cancel my membership?

Yes, you can cancel your membership anytime. 

Appreciation or Problems

How do I reach Pronto if there is a problem?

There are multiple ways you can reach us — phone, email, or chat with us. The
contact information is at the bottom portion of the website. You can also
complete the forms in the support section of the website.

Pronto strives to provide excellent customer service, and we will do everything
to rectify any problem quickly and to your satisfaction.

How do I show my appreciation to the Ambassador?

The bonus of each Ambassador is determined by customer feedback. You can provide
your comments online about an Ambassador. You can also tip them when you order
from our website. The tips go to our Ambassador directly.

Returns

How do we return Pro Shop items?

If you are not happy with any Pro Shop items, let us know from the feedback
section and we will let you know the return process. We have made the return
process simple.

Will Pronto return items for Pickup & Delivery from Stores?

Pronto doesn’t offer the return service at this time. If there is enough demand,
we will update you. Please reach out to us at info@prontohomedelivery.com

Covid-19 Precautions

The health and safety of all involved in the delivery experience are of the
utmost importance to Pronto. Pronto believes in a healthy customer, a healthy
experience, and a healthy world. To protect our customers, ambassadors, and all
involved, Pronto is taking the following steps, which will be updated based on
information and guidance received from CDC, Federal, or State Officials.

With our in-house Ambassadors and vans, Pronto is taking following steps —

 * Pickup – Pronto is establishing a no-touch and social distancing requirements
   for its Ambassadors while picking up items at stores as far as possible.
   Pronto Ambassadors are required to wear disposable gloves at all times and
   change them as often as needed.
 * Van / Crates / Delivery Items – To maintain a clean and healthy environment
   while delivering, Pronto Ambassadors are provided with sanitary wipes to
   clean van, crates, and delivery items as required.
 * Delivery to Customers – Pronto Ambassador will deliver, as per the
   requirements by customers, either at the front of the door or inside the
   house. No touch and wearing protective disposable gloves are required while
   making deliveries to customers. Ambassadors will promptly respond to any
   requests from customers to ensure the safety and health of all involved.

Pronto Home Delivery welcomes all suggestions to improve safe and healthy
delivery to customers. Please email your ideas to info@prontohomedelivery.com

Payment Security

Is my payment secured? 

Yes, all payments are handled by secured payment gateways and your credit card
information never hits our servers.

Several payment options are available including credit & debit cards, PayPal,
ApplePay and GPay.

When is my credit card charged?

ProShop items and non-subscription delivery fee will be authorized on your
credit card at the time of ordering. You will be charged upon delivery.

Subscription delivery fee is charged at the time of subscription. You can cancel
your subscription at any time.

Ordering on Mobile Devices

Can I order on my phone or tablet? 

Yes, you can order on your phone or tablet by opening our site in any browser.
We don’t have a separate app, but our website behaves as if it’s an app (web
app) when opened on a smartphone browser. It saves us from paying money to
platforms and thereby pass that savings to our customers.

Can I use ApplePay and GPay?

Yes. On supported devices and browsers by ApplePay and GPay, you will able to
pay with these methods.




POLICIES

 * Terms of Use
 * Privacy Policy


COMPANY INFORMATION

 * Team
 * 2010 El Camino Real PMB 3037, Santa Clara, CA 95050
 * 


HIRING

Apply Now


PRACTICES

 * Blog
 * Eliminate cardboard boxes
 * Eliminate single use plastic


PARTNER PORTAL

 * Ambassador Login
 * Retailer Login


CONTACT US

 * (248) 266-2766
 * info@prontohomedelivery.com

© 2018-2022 Pronto Home Delivery. All Rights Reserved.
 * Pro Shop
 * Delivery
 * Account
 * Track Shipment
 * Feedback

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