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ENHANCING CUSTOMER SATISFACTION AND LOYALTY BY BETTER
UNDERSTANDING AND MEETING CUSTOMER NEEDS

February 15 - 16, 2023 | Free CX Network Online Event
Sponsorship Opportunities
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#CXLive



OUR SPONSORS

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Done well, Voice of the Customer (VoC) programs create a closed loop feedback
mechanism – linking customer wants and needs to business outcomes, thereby
enhancing customer engagement and retention. However, the reality for many
businesses is that they lack the necessary senior management buy in to link
insights to outcomes, only collect feedback from one or two primary channels and
have difficulty identifying key themes in the increasing amounts of data they
have at their disposal.

With that in mind, CX Live: Voice of the Customer 2023 will focus on maximizing
the value of your VoC program by addressing:


 * Tools and techniques for collecting customer feedback and
   insights: understanding the relative merits and limitations of customer
   interviews, surveys, social media, website usage, online customer reviews,
   live chat and focus groups
 * Feedback integration: integrating customer feedback across all channels,
   including voice, text, in person and social, to give you an accurate view of
   customer issues
 * Actionable insights: closing the loop by effectively linking insights
   generated to business outcomes
 * Sentiment analysis: leveraging natural language processing to mine text from
   across social and customer communications to identify key points of joy or
   friction





REGISTER FOR FREE


SPEAKERS

Muss Haq

Strategic Customer Insight Manager

TSB Bank

Vanessa Milan

Voice of the Customer Manager

Cambridge University Press & Assessment

Vinay Parmar

Chief CX Officer

National Express

Joe Goldberg

Brand Strategy Lead

Santander

Karen Naves

SVP of Global Demand Generation

Tealium

Joanna Palmer

CX Client Principle

RingCentral

 1. 


WHO SHOULD ATTEND?

CX NETWORK LIVE IS DESIGNED TO OFFER INSIGHT AND INSPIRATION TO
SENIOR CX DECISION MAKERS INCLUDING HEADS OF:

Customer Success



Customer Satisfaction



Customer Strategy



Voice of the Customer



Customer Experience



Customer Research 



Customer Loyalty



Market Research



REGISTER FOR FREE

CX NETWORK LIVE | HOW IT WORKS

Step 1: Register
Click on any of the register buttons on this page. Enter your information and
secure your place



Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch
with colleagues



Step 2: Confirmation email
This will be dispatched upon registration and will contain login information



Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our
industry-leading speakers



REGISTER FOR FREE
CX NETWORK LIVE | WHO ATTENDS OUR ONLINE EVENTS



1,200+





REGISTRANTS
Voice of the Customer
2022



1,000+





REGISTRANTS
Contact Centers
2022



1,000+





REGISTRANTS
Customer Data, Insights & Analytics 2022



1,000+





REGISTRANTS
Customer Journey Management
2022



REGISTER FOR FREE

GET INVOLVED WITH CX NETWORK LIVE

                        
FOR MORE INFORMATION ON HOW CX NETWORK IS UNIQUELY PLACED TO HELP YOU SHAPE AND
DELIVER YOUR MESSAGE TO A TARGETED AUDIENCE CONTACT US NOW!

JOHN KEARNS
HEAD OF ONLINE SALES, CX NETWORK


JOHN.KEARNS@IQPC.COM





IN PARTNERSHIP WITH :



WANT TO LEARN MORE?

Contact us: info@cxnetwork.com

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©2023 IQPC. All rights reserved.




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WHILE YOU’RE AT IT - YOU CAN ACCESS OTHER FREE CONTENT

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