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 * About Us
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     * Commonly used across PA and US
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 * About Us
   * Doing Business with Us
     * Developers
     * Engineers & Contractors
     * National Supplier Diversity
     * Municipalities
     * Effects of 2017 Tax Cuts and Jobs Act
   * Environmental Stewardship
   * Workplace Safety
     * PA OneCall
 * Customer Service & Billing
   * Contact Us
   * Billing & Payment Info
     * How to Read Your Bill
   * Turn Service On/Off
   * Customer Assistance Programs
     * Emergency Rental Assistance Program
     * PA Homeowner Assistance Fund
   * For New Customers
     * Welcome York Wastewater
     * Upper Pottsgrove Wastewater
   * Your Water and Wastewater Rates
   * Rights & Responsibilities
   * W9 Tax Form
   * FAQs
   * Landlord Information
   * Paperless Billing
 * Water Quality
   * Lead and Drinking Water
   * Water Quality Reports
   * Water Quality FAQs
   * Water Safety
   * PFAS
   * Chloramine Facts
     * Commonly used across PA and US
     * Precautions for Kidney Dialysis Patients and Fish Owners
     * Links to Environmental & Health Agencies
     * Chloramine Question Form
   * Chromium
   * What is a Boil Water Advisory?
   * Sinkholes
   * Infrastructure Updates
   * Water Treatment
   * Flushing
   * Cross Connection & Backflow Prevention
   * Protecting Drinking Water Supplies
     * Source Water Protection Planning
     * Ongoing Program Activities
     * Community Resources
     * Source Water Protection Feedback Form
     * Downstream Storage Tank Notifications
   * Pharmaceuticals and Drinking Water
 * Water & Wastewater Information
   * Wise Water Use
   * Detecting Leaks
   * Watershed Protection
   * Wastewater Service
     * Our wastewater systems
     * Scranton Wastewater System
     * Industrial Pretreatment Program
   * Splash Lab
   * Water Learning Center
     * Our Story
     * The Water Industry
     * The Water Cycle
     * Wise Water Use
     * Tap Water
     * Source Water
     * Water Curriculum & Kids Activities
   * Green Infrastructure
     * Downspout Disconnection Instructions
     * Preventing Sewer Blockages
     * Sump Pumps
     * Rain barrels
     * Rain Barrel Step-by-Step
 * News & Community
   * News
   * American Water NewsFlow
   * Community Involvement
     * Request Volunteers
     * Community Relations Inquiries
   * Environmental Grant Program
   * Media Contacts
   * Career Stream - Internships and Scholarships
   * Art Contest
   * Water Camp
   * Fishing
 * Pay My Bill

Tell us what your water service line is made of

Pennsylvania American Water has partnered with Greeley & Hansen to inventory
what material each customer’s water service line is made of – but we need your
help. Click here to learn more about the project and how to “pipe up” and
participate.

Learn More
NEW: ENROLL IN AUTO PAY USING YOUR CREDIT CARD

With Auto Pay, your bill will be paid on time, every time, on the date it is
due. Enroll today on MyWater.

Learn More
Water quality you can trust. Results to prove it.

Each year, we produce a Water Quality Report to let customers know how our water
quality stacks up against established federal and state drinking water
standards. Check out your community’s water quality report today.

Learn More
United States EPA announces updated Health Advisories Levels for some PFAS
chemicals.

As detailed in our annual Water Quality Reports, American Water currently meets
or surpasses all federal, state, and local drinking water standards to protect
our customers and the communities we serve.
We include information from PFAS sampling in our Water Quality Reports

Click Here For More Information On PFAS
VIEW ADVISORIES IN YOUR AREA

Our new customer advisory map is live. You can now view up-to-date information
on an easy-to-use map.

View the map
BILL PAY ASSISTANCE AVAILABLE

If you’re experiencing financial hardship, these company- and federal-funded
assistance programs may be able to help.

Learn More
CUSTOMER SERVICE YOUR WAY

View/pay your bill, report an emergency, turn water on/off and more anytime
through your convenience, user-friendly MyWater account

Learn More
MID-WEEK CALLS WORK THE FASTEST!

For non-emergency support, the best days to call are in the middle of the week.
Save time by calling mid-week to experience faster service.

Contact Us
REPORT AN EMERGENCY ONLINE

You can now report a water or wastewater emergency online in just seconds
through this fully-automated, quick and easy process.

Learn More



WHAT'S NEW


CUSTOMER SERVICE



Call: 1.800.565.7292.
Hours: M-F 7am-7pm. For emergencies: We're available 24/7.


LEAD SERVICE LINE REPLACEMENT PROGRAM



Learn about our service line material inventory project and lead service line
replacement program.


CUSTOMER ADVISORY MAP



View up-to-date information on an easy-to-use map.


KEEP COMMUNITIES FLOWING



The American Water Charitable Foundation’s Keep Communities Flowing grant
program, supports impactful initiatives and programs throughout American Water’s
national footprint.


ASSISTANCE PROGRAMS



Sometimes customers face circumstances that stretch their financial resources.
See if you qualify to receive assistance.


WISE WATER USE



There are many ways you can help by using water wisely.


INFRASTRUCTURE UPGRADE MAP



Learn how we’re putting your water bill to work in your neighborhood.


NEW CUSTOMERS



We’re here to help and to provide you with important information about your
service.






STATEWIDE NEWS


CUSTOMERS


June 16, 2023
Pennsylvania American Water Asks Customers to Voluntarily Reduce Nonessential
Water Use Due to Drought Watch Declaration

March 20, 2023
Pennsylvania American Water Celebrates “Fix A Leak Week” by Promoting
Water-Saving Tips
Online tools can help customers save water and save money
February 06, 2023
Pennsylvania American Water Launches Water Service Line Material Inventory
Project
Company asking customers to “pipe up” and provide water service line material
information via user-friendly online survey; Project seeks to identify and
ultimately remove lead lines


GROWTH


June 08, 2023
Pennsylvania American Water Signs Agreement to Purchase Farmington Township’s
Water and Wastewater Systems

March 24, 2023
Pennsylvania American Water Announces Agreement to Assume Towamencin Acquisition
Agreement

January 24, 2023
Pennsylvania American Water Signs Agreement to Purchase Elizabeth Borough
Municipal Authority Wastewater System



INFRASTRUCTURE


June 05, 2023
Pennsylvania American Water Begins Water Line Upgrade Projects in Abingtons

May 24, 2023
Pennsylvania American Water Announces $17.5 Million Plan for Water Storage
Upgrades in 2023

May 04, 2023
$1.1 Million Water Line Project Underway in Columbia County



COMMUNITY


June 01, 2023
Student Winners Announced for 2023 Pennsylvania American Water’s Annual “Protect
Our Watersheds” Art Contest
Winners to be featured in company’s “Protect Our Watersheds” wall calendar,
highlighted on social media
May 24, 2023
Pennsylvania American Water Announces 2023 “Wonderful World of Water” Camps
Programs offer hands-on environmental education for students
April 19, 2023
Pennsylvania American Water and American Water Charitable Foundation Partner to
Support West Reading Relief Efforts



ENVIRONMENTAL


May 10, 2023
Pennsylvania American Water Awards Grants for Local Environmental Projects
Fourteen organizations receive more than $75,000 in funding to help protect
water resources in Pennsylvania through annual grant program
May 05, 2023
Pennsylvania American Water Receives 2023 Governor’s Award for Environmental
Excellence
Company’s 2022 paperless billing/tree planting campaign received top award for
the best in environmental innovation and expertise in the Commonwealth
February 27, 2023
Pennsylvania American Water Seeking Entries for Annual “Protect Our Watersheds”
Student Art Contest



QUALITY


May 08, 2023
Pennsylvania American Water Announces Annual Water Quality Reports for Drinking
Water Week

August 15, 2022
Pennsylvania American Water’s West Shore Regional Water Treatment Plant
Recognized for Excellent Tap Water Quality

May 04, 2022
Pennsylvania American Water Releases Annual Water Quality Reports Annual Water
Quality Reports



OPERATIONS


March 23, 2023
Pennsylvania American Water Announces Supplier Summit
Pittsburgh-area event to identify diverse suppliers for local sourcing
opportunities
January 21, 2022
Pennsylvania American Water Reminds Customers to Act Now to Prevent Frozen Pipes
Later



PEOPLE


January 13, 2023
Pennsylvania American Water Awards Inclusion, Diversity and Equity Grants to 8
Organizations

July 07, 2022
Pennsylvania American Water Announces Remote Job Opportunities for Pittsburgh
and Surrounding Areas

May 16, 2022
Sabrina Saunders Mosby Elected to Pennsylvania American Water Board of Directors



FINANCE


December 08, 2022
Settlement Approved in Pennsylvania American Water Rate Request
April 2022 rate request driven by more than $1 billion in system investments to
address aging water and wastewater infrastructure; includes enhanced customer
assistance programs
April 29, 2022
Pennsylvania American Water Files Rate Request Driven by $1.1 Billion in
Investment
Request reinforces company’s commitment to providing safe, reliable and
affordable water and wastewater service
February 25, 2021
Settlement Unanimously Approved in Pennsylvania American Water Rate Request
Request driven by $1.64 billion invested to address aging water and wastewater
infrastructure; Includes additional consumer protections and enhanced customer
assistance programs


SAFETY


August 31, 2021
Pennsylvania American Water Readies for Tropical Depression Ida
Commonwealth’s largest water and wastewater utility prepares for operational
impacts of heavy rainfall, shares flood safety tips for customers
March 04, 2021
Pennsylvania American Water Raises Awareness of Utility Scams During National
Consumer Protection Week

September 28, 2020
Pennsylvania American Water’s Brownsville District Team Recognized for
Outstanding Safety Achievement



SERVICE


April 21, 2021
Pennsylvania American Water Reminds Customers to Make Every Day Earth Day
#MakeEveryDayEarthDay social media campaign celebrates employees, partners and
events committed to environmental sustainability
January 14, 2021
Pennsylvania American Water Launches Online Emergency Reporting
Report outages and water emergencies 24/7 with new web-based functionality
December 16, 2020
Pennsylvania American Water Premieres New Video to Remind Customers to Keep
Fats, Oils and Grease from Crashing Your Holiday Parties
Family-friendly animated video provides holiday tips on how to defend your
drains from the FOG clogs




SOCIAL MEDIA

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-4
Pennsylvania American Water
Photos from Pennsylvania American Water's post
Last week, our Scranton/Wilkes-Barre employees participated in the United Way of
Wyoming Valley's annual Day of Caring. Volunteers spent the morning cleaning up
Nesbitt Park and nearby trails, as well as knocking down Japanese Knotweed along
the banks of the Susquehanna River with Riverfront Parks Committee
#DayofCaring2023 #WeKeepLifeFlowing
Likes Comments
@pennsylvaniaamwater 2 weeks ago

Read more
-3
paamwater

Your annual water quality report is ready to view online. Find it today at
https://www.amwater.com/paaw/water-quality/water-quality-reports/! 💦
#WeKeepLifeFlowing
Likes Comments
@paamwater 2 weeks ago

Read more
-2
Pennsylvania American Water
Timeline photos
Your annual water quality report is ready to view online. Find it today at
https://www.amwater.com/paaw/water-quality/water-quality-reports/! 💦
#WeKeepLifeFlowing
Likes Comments
@pennsylvaniaamwater 2 weeks ago

Read more
-1
paamwater

@pikeconservation is one of 14 recipients of a 2023 Pennsylvania American Water
Environmental Grant. With the grant, the district will develop an educational
brochure and web page educating the public on local drinking water sources and
how to protect those sources from non-point source pollution from their
properties.
Likes Comments
@paamwater 2 weeks ago

Read more
0
paamwater

Today we recognize and celebrate Juneteenth as a time for reflection and
recognition that we can do more to inspire change and create an equal and
inclusive world.
Likes Comments
@paamwater 7 hours ago

Read more
1
Pennsylvania American Water
Timeline photos
Today we recognize and celebrate Juneteenth as a time for reflection and
recognition that we can do more to inspire change and create an equal and
inclusive world.
Likes Comments
@pennsylvaniaamwater 7 hours ago

Read more
2
paamwater

Congratulations to the Annville Free Library on their receipt of a 2023
Pennsylvania American Water Environmental Grant! Funding will support an
educational rain garden to help manage runoff and educate the public on the
benefits of rain gardens. 📖🌳 Learn more about this year's grant recipients:
https://www.amwater.com/press-room/press-releases/pennsylvania/pennsylvania-american-water-awards-grants-for-local-environmental-projects
💦 @annvillefreelibrary #WeKeepLifeFlowing
Likes Comments
@paamwater Yesterday

Read more
3
Pennsylvania American Water
Timeline photos
Congratulations to the Annville Free Library on their receipt of a 2023
Pennsylvania American Water Environmental Grant! Funding will support an
educational rain garden to help manage runoff and educate the public on the
benefits of rain gardens. 📖🌳 Learn more about this year's grant recipients:
https://www.amwater.com/press-room/press-releases/pennsylvania/pennsylvania-american-water-awards-grants-for-local-environmental-projects
💦 #WeKeepLifeFlowing
Likes Comments
@pennsylvaniaamwater Yesterday

Read more
4
paamwater

Happy Father’s Day to our customers and employees. Wishing you all a wonderful
day!
Likes Comments
@paamwater Yesterday

Read more
5
Pennsylvania American Water
Timeline photos
Happy Father’s Day to our customers and employees. Wishing you all a wonderful
day!
Likes Comments
@pennsylvaniaamwater Yesterday

Read more
6
Pennsylvania American Water
Timeline photos
June is National Safety Month, and we’re taking it as an opportunity to
celebrate the Pennsylvania American Water employees who’ve recently received
National Safety Awards recognition. Congratulations, Jennifer and Jeremy, and
thank you for all you do to make safety a priority at our company. 👏💦
Likes Comments
@pennsylvaniaamwater Yesterday

Read more
7
Pennsylvania American Water
Timeline photos
This year, we received 300+ entries from forth, fifth, and sixth graders across
Pennsylvania for our annual Protect Our Watersheds art contest, and we couldn’t
be more impressed with their work. Check out this winning entry from Summer Rupp
of Spring-Ford 5/6 Intermediate School in Royersford! Congratulations, Summer!
👏💦 Learn more about all of this year’s winners: http://ow.ly/Xzik50OHcZZ
Likes Comments
@pennsylvaniaamwater 2 days ago

Read more
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YOUR NEIGHBORHOOD


CUSTOMER ADVISORY MAP



View our Customer Advisory Map to see if there is an active service alert
impacting your area. At the top left of the map, you can search for your service
address. You'll be able to view current outages or alerts. You will also find an
estimated time for restoration of normal service for each outage.

Search Advisory Map



CONSERVATION TIPS

5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking
across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use
a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on
household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month



PAYMENT LOCATIONS

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Call 24/7 for any emergency.
Water emergencies don't keep business hours.

For non-emergencies, Mon - Fri 7am-7pm

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CAREERS

At Pennsylvania American Water, our employees have more than a job. They have a
calling.

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