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As a trusted guardian of customer personal information, Vodacom is committed to
processing personal information honestly, ethically, with integrity, and always
consistent with applicable laws and our privacy commitments.

Your privacy is important to us - just as knowing how we use your information is
important to you. This Vodacom Privacy Portal gives you access to our privacy
policy which offers visibility of how we collect, use, share and protect your
personal information based on your interactions with Vodacom, our products and
services that you use or subscribe to and how you make use of these products and
services.

For your ease of use, we've broken this information down into sections so you
can find the details you need as quickly and easily as possible.

 * Privacy Statement
 * Access Information
 * Exercise Rights
 * Product & Services
 * Cookies

Privacy Statement


PRIVACY STATEMENT

 * About our privacy and cookies policy
 * Who are we?
 * Personal information we collect about you
 * Information that we process
 * How we use your personal information
 * How we share your personal information
 * Third party devices that you connect to your sim
 * International data transfers
 * How long do we keep your personal information for?
 * Keeping your personal information secure
 * Your rights
 * Notification of changes to Privacy Policy

About our privacy and cookies policy

Our privacy and cookies policy gets updated from time to time. Whenever we make
a change, we’ll post this on our website and let you know if there is a material
change.


HOW TO USE THIS PRIVACY AND COOKIES POLICY

In this privacy policy, we explain how we collect, use, share and protect your
personal information when you use our products and services and our website.

It is important to note that when you engage with us, you acknowledge that we
require your personal information, as defined in PoPIA and other related
regulations and need to process such personal information to provide products or
services to you for purposes including to confirm, update and enhance our
records, to confirm your identity and additional purposes as detailed below and
in other supplementary privacy policies and statements linked to specific
services that you subscribe to.

The provision of your personal information in terms of this policy is mandatory
and you will not be able to continue using our products and services, should you
object to providing us with such information.

Who are we?

We are Vodacom (Pty) Ltd (hereinafter referred to as "Vodacom")

Our registered office is 082 Vodacom Boulevard, Vodavalley, Midrand, 1685. We
are registered in the Republic of South Africa under company number
1993/003367/07.

In this privacy policy:

 * "we/us" means Vodacom (Pty) Ltd,
 * "third party" means someone who is not you or us
 * "Vodacom Group" means Vodacom Group Limited and any company or organisation
   in which Vodacom Group Limited owns more than 30% of the share capital
 * "Vodafone Group" means Vodafone Group Plc and any company or other
   organisation in which Vodafone Group Plc owns more than 15% of the share
   capital
 * "Personal information" refers to personal information about you as defined in
   PoPIA and includes without limitation MSISDN (Mobile Station International
   Subscriber Director Number) information (a unique identifier which is linked
   to your mobile phone number), location information, call data records, usage
   information, race, gender, nationality, marital status, age, physical or
   mental health, disability, language, education, identity number, telephone
   number, email, postal address, biometric information, and financial, criminal
   or employment history.
 * "Process (or processing)" means to any operation or activity, whether
   automated or not, concerning personal information, including: collection,
   receipt, recording, organisation, collation, storage, updating or
   modification, retrieval, alteration, consultation, use, dissemination by
   means of transmission, distribution or making available in any other form,
   merging, linking, as well as blocking, degradation, erasure or destruction of
   information.

How to contact us

Your opinion matters to us - if you have any questions about our privacy and
cookie policy or your privacy settings, please submit your query to
privacy@vodacom.co.za and a member of our dedicated team will respond to you. If
you would like to mail us by post directly, send it to:

The Privacy Office - Legal Affairs
Vodacom (Pty) Ltd
Corporate Park
082 Vodacom Boulevard
Midrand
1685

Our principles

We are committed to respecting your privacy. We take privacy, security and
complying with data protection and privacy laws seriously.

Here are our core Privacy Commitments. We aim to put these commitments at the
heart of everything we do.

Personal information we collect about you

The information we collect about you and how we collect it can vary depending on
the products and services that you use and subscribe to, how you have used the
products and services, how you have interacted with Vodacom even if you aren't a
customer, or what we have obtained from a third party with permission to share
it with us.

To find the privacy supplements for our products and services, please go to the
'Privacy and our products and services' section of this Privacy Portal. Vodacom
subsidiaries may have their own privacy statements governing the customers use
of the particular service or product.

Vodacom will process your personal information based on:

 * The performance of your contract or to enter into the contract and to take
   action on your requests. For example, so you can make calls and texts, and
   browse the internet on your phone, we process things like the numbers you
   dial, how much data you’re using and when you're doing it so we can provide
   connectivity. This also enables us to generate your bill, based on your
   usage. We also need to conduct credit checks when you apply for a product or
   service.
 * Vodacom's legitimate business interests, for example, fraud prevention,
   prevention of tax evasion and financial crime, maintaining the security of
   our network and services, direct marketing, and the improvement of our
   services. Whenever we rely on this lawful basis to process your personal
   information, we assess our business interests to make sure they do not
   override your rights. Additionally, in some cases you have the right to
   object to this processing. For more information, visit the 'Your rights'
   section of this privacy policy.
 * Protecting your legitimate interests - for example, providing notifications
   regarding network availability and performance in your area, notification of
   emergency services, and fraud prevention. For more information, visit the
   'Your rights' section of this policy.
 * Compliance with a mandatory legal obligation, including for example,
   accounting and tax requirements, which are subject to strict internal
   policies, procedures, and your right to restrict usage of your personal
   information, which control the scope of legal assistance to be provided. We
   are also required to also process your personal information pursuant to
   legislation including but not limited to the
 * Financial Intelligence Centre Act, 38 of 2001 (FICA), the Regulation of
   Interception of Communications and Provisions of Communication-related
   Information Act 70 of 2002 (RICA), the Electronic Communications and
   Transactions Act, 2002 (ECTA), the Electronic Communications Act, 2005 (ECA),
   the Consumer Protection Act, 2008 (CPA), the Promotion of Access to
   Information Act, 2000 (PAIA), and the Cybercrimes Act, 2020.
 * Consent you provide where Vodacom does not rely on another legal basis
   (referred to above). Consent may be withdrawn at any time. When you give your
   consent, you will be given details on how to change your mind or visit the
   'Your rights' section of this privacy policy for more information.

We will collect your personal information when you, for example:

 * Buy or use any of our products and services
 * Use our network or other Vodacom products and services
 * Register for a specific product or service
 * Subscribe to newsletters, alerts or other services from us
 * Contact us through various channels, or ask for information about a product
   or service
 * Take part in a competition, prize draw or survey
 * Visit or browse our website or other Vodacom Group websites
 * Have given permission to other companies to share information about you
 * Where your information is publicly available
 * Are the customer of a business that we acquire
 * Visit our business premises

We are required to take all reasonably practicable steps to ensure your personal
information is complete, accurate, not misleading and updated on a regular
basis. To ensure this, we will always endeavour to obtain personal information
from you directly. Where we are unable to do so, we will make use of verifiable
independent third-party data sources who have the necessary authority to provide
us with such information. We also collect information from certain
organisations, where appropriate and to the extent we have legal grounds to do
so. These include fraud-prevention agencies, business directories, credit check
reference/vetting agencies, billing calculating agencies and connected network
providers.

We may also collect information about you on CCTV when you visit our premises or
on other security cameras as part of our security and crime prevention measures.

Understanding what you want (the use of cookies)

We use cookies (small text files stored in your browser) and other techniques
such as web beacons (small, clear picture files used to follow your movements on
our website). This, in turn, helps us make our Website relevant to your
interests and needs. They also help us find information once you have logged in
or help us link your browsing information to you and your personal information,
for example, when you choose to register for a service. We may use a persistent
cookie (a cookie that stays linked to your browser) to record your details so we
can recognise you if you visit our Website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not
damage your computer. You can set your browser to notify you when you receive a
cookie. This enables you to decide if you want to accept it or not. If you
choose not to accept cookies from our Website this may limit its functionalities
or performance. For more details on how we use cookies and your rights in
respect thereof, please refer to the "Our Cookies policy" section which can be
accessed here.

Information that we process

The types of information we may process are, where applicable:

 * Your name, address, phone and/or mobile number, your date of birth, gender,
   information about your property or household, and email address.Where you
   have provided us with the personal information of a third-party (for example
   your spouse or family member), you guarantee that such third- party has given
   you consent to provide us with their personal information. Where you provide
   us with the personal information of a person under the age of 18 years (a
   minor), you confirm that you have the necessary legal authority or is legally
   competent, to provide their personal information to us.
 * Your credit or debit card information, information about your bank account
   and other banking information. For example, you’ll have to give us this
   information when you open an account with us. We’ll collect the personal
   information necessary to process a payment whenever you make a purchase.
 * Your traffic data. This is data we see as part of providing you with
   connectivity, like the numbers you call, the time and duration of the call or
   how you are using data.
 * Your location data. This can be precise where it uses Global Positioning
   System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi
   hotspots and you enable location-based services or features. It can also be
   less precise where, for example, a location is derived from your IP address
   or data such as a post code or name of a town or city.
 * Your correspondence with us, such as a note or recording of a call you make
   to one of our contact centres, a Live Chat, an email or letter sent, or other
   records of any contact with us.
 * Your account information, such as dates of payment owed or received,
   subscriptions you use, account numbers or other information related to your
   account or included in My Vodacom.
 * Credential information - we'll collect passwords, hints and similar security
   information used for authentication and access to accounts and services.
 * Your preferences for particular products, services and lifestyle activities
   when you tell us what they are, or we assume what they are, based on how you
   use the products and services.
 * See the 'Cookies' section for details on what we collect using cookies, web
   beacons and other technologies
 * Your data sessions - We keep a history of the sites you visit in line with
   our retention policy. This is to enable connection to be made and for billing
   purposes, fraud investigations, network and store planning, campaign
   planning, marketing specific products such as URL bundles, identify visits to
   competitor websites, and personalisation of services. To be able to provide
   detailed data usage on the Vodacom App we aggregate data used and report per
   category of usage.
 * Photographs and images when attending any of our events or functions or
   accessing premises with surveillance cameras.
 * Information we obtain from other sources, such as credit agencies,
   fraud-prevention agencies, and from other data providers. This includes
   demographic data and interest-based data.

We'll also get information about how you use our products and services, such as:

 * The level of service that you receive - for example, network or service
   faults and other events that may affect our network services or other
   services.
 * Details of your use of the specific services or products, for example: every
   time you use your mobile phone, a record is kept. This includes the number
   you called or sent a text or picture message to, the length, date and time of
   that call, text or picture message and your approximate location at the time
   that the communication takes place (based on the location of the nearest cell
   tower that you sent that call or message from). The same is also recorded
   every time you receive an incoming call or message. We don’t, however, keep a
   record of the content of your calls or messages.
 * Vodacom may send you personalised marketing or show you personalised
   advertising if you have given permissions for cookies and similar
   technologies to collect information such as categories of websites you have
   browsed on your mobile device or pc, for example sports, music or news. You
   can opt out of advertising on websites you browse through cookies management.
   In the case of marketing, see 'To opt out of marketing messages' in the 'Your
   rights' section of this privacy policy.

How we use your personal information

We will use, process and analyse your personal information for the following
purposes:

To provide you with your services

Processing your order and providing you with your products and services

 * To process the products and services you’ve bought from us, install equipment
   at your property or deliver equipment to you, and keep you updated with the
   progress of your order.
 * To provide the relevant product or service to you. This includes other
   services not included in your agreement with us (PayPal, for example),
   services that use information about where you are, and to contact you with
   messages about changes to the products or services.

Billing and customer care

 * To bill you for using our products and services, or to take the appropriate
   amount of credit from you.
 * Contact you if the billing information you provided us with is about to
   expire or we’re not able to take payment.
 * To respond to any questions or concerns you may have about our network,
   products or services.

Service messages

We will contact you with customer service messages to keep you updated with
current information about products and services you’ve taken. For example,
changes to our terms and conditions or service interruptions.

Providing roaming services

 * To improve your roaming experiences, to ensure that we're meeting our
   commitments around fair use, to detect and resolve fraudulent use of our
   networks (and our partners' roaming networks) and to solve technical issues
   if you are experiencing any.
 * To understand how Vodacom is performing in providing roaming services,
   whether roaming services and related products are working as intended, or
   whether improvements are needed to make roaming better. Vodacom uses personal
   information such as your name, email address, password, mobile phone number
   and call records in order to do this. Vodacom creates aggregated and
   statistical management reports from this information that do not identify you
   individually. Vodacom may also take this personal information and de-identify
   it so that more in-depth analysis of our roaming services can be undertaken.
   This helps Vodacom to develop its roaming services for customers without
   identifying users in an individual way.

To improve our service

Improving and innovating our products and services

 * We collect anonymous, de-identified or aggregate information in order to
   improve the service we offer to everyone. None of these analytics can
   identify you individually or link back to you in any way.
 * We conduct surveys to understand various aspects of our interaction with you,
   the use of our services and products and the network.·

Managing our networks and understanding network usage

 * To protect our networks and manage the volumes of calls, texts and other uses
   of our networks. For example, we identify peak periods of use so we can try
   and ensure the networks can handle the volume at those times.
 * To understand how you use our networks, products and services. That way we
   can seek to review and improve these, and develop more interesting and
   relevant products and services, as well as personalising our products and
   services.

Marketing and tailoring our service to you

Marketing

 * As our customer, we will contact you to keep you informed about new and
   existing products and services, competitions, prize draws and other
   promotions and we may use your personal information to run those
   competitions, prize draw, events and promotions, only to the extent that you
   have not, at any stage, objected to receiving such marketing communications.
   We may also, with your consent, send you newsletters or white papers and
   occasionally invite you to participate in market research. We tailor these
   messages based on the products and services you’ve bought from us in the past
   and we will only provide you with marketing content regarding our own
   products and services that are similar to or related to the products and
   services previously provided to you.
 * With your permission, we can use your calling and messaging activities,
   location information and browsing information to further tailor our messages
   to you. To opt in please dial the *135*181# on your Vodacom mobile and choose
   the applicable options. Alternatively, you can contact a member of our
   customer services team at 082 135.
 * If you have given your permission, we will also contact you to let you know
   about products and services of Vodacom Group companies including Vodacom
   Financial Services and Vodacom Insurance; Vodacom Payment Services, products
   and services and those of other companies which we think may interest you.
 * There are various ways that we may do this – including by email, post, phone,
   text, picture message or notifications through our apps.
 * You can control your marketing permissions and the personal information we
   use to tailor these communications at any time. See 'To opt-out of marketing
   messages' within the 'Your rights' section of this privacy policy.

Advertising online

 * To deliver advertising that is relevant to you, you’ll also see targeted
   advertising online based on the use of cookies. This is known as
   interest-based advertising. It can be on websites belonging to the Vodacom
   Group, those of other organisations as well as other online media channels
   such as social media sites. We may also combine data collected via the
   cookies with other data we have collected. If you don't want any information
   processed through the use of cookies, check the 'Cookies' section in this
   Privacy Portal. It explains how to control and opt out of cookies.
 * Remember that opting out of interest-based advertising doesn't stop
   advertisements from being displayed - it's just that they won't be tailored
   to your interests.
 * You will also see advertising in your social media, for example in your
   Facebook or Twitter feed. If you don’t want to receive this advertising, go
   to the relevant platform’s ad settings.

Research and analytics

We use a variety of analytics methods including what is commonly referred to as
"Big data analytics". Big data analytics are mathematically driven analysis
techniques on large and varied data sets (that is why it is "big" data) to
uncover hidden patterns and hitherto unrevealed trends. Vodacom Analytics is an
end-to-end insight platform that offers responses to questions from businesses
and public entities by analysing Vodacom network data. It isn’t about
individuals - it's about overall patterns, rather than any one person. Vodacom
Analytics doesn't identify you, or give anyone information which would enable
them to contact you.

At Vodacom we take governance of big data analytics seriously. Our data
scientists are required to adhere to a Code of Ethics. We have a strict use case
process that requires that privacy and data protection law checks are carried
out before any use case commences. We also have strict rules ensuring that
personal information is protected at the appropriate stage in the process.

We use our analytics to, for example:

 * Conduct market research and to carry out research and statistical analysis,
   including to monitor how customers use our networks, products and services;
 * Frame our marketing campaigns and determine how we might personalise those;
 * Provide reports to third parties (such reports don't contain information
   which may identify you as an individual). These can be to third parties such
   as content providers, research companies and advertisers or as part of
   Vodacom analytics.

Credit checks, fraud prevention and security

We will sometimes need to profile you and make an automated decision, for
credit, fraud, and security purposes. When we conduct such profiling or
automated decision making activities, we will do so in accordance with the
provisions of the relevant legislation or lawful requirement

Credit checks and ID

 * We will carry out a credit check when you apply for a contract for any
   products or services with us.
 * We will also use your personal information for identity verification
   purposes, for access to your account and for general account management. We
   sometimes supplement the information we collect about you with information
   from other sources (for example, home affairs, the voters roll and credit
   reference agencies) to assess the accuracy of the information that we hold.

Fraud prevention and security

 * We will process your personal and traffic data in order to protect against
   and detect fraud, to protect and detect misuse or damage to our networks, to
   recover debts or trace those who owe us money resulting from the use of our
   services.

How we share your personal information

Where applicable, we share information about you with:

 * Companies in the Vodacom and Vodafone Group, located across the globe,
   including but not limited to in the European Economic Area (EEA), Egypt,
   India and the US, for reporting purposes and where they are involved in
   providing products and services that you have signed up for
 * Partners, suppliers, or agents involved in delivering the products and
   services you've ordered or used
 * Companies who are engaged to perform services for, or on behalf of, Vodacom
   Group Limited, Vodafone Limited, or Vodafone Group which companies may be
   located outside of the borders of South Africa
 * Credit reference, fraud-prevention or business-scoring agencies, or other
   credit scoring agencies
 * Debt collection agencies or other debt-recovery organisations
 * Law enforcement agencies, government bodies, regulatory organisations, courts
   or other public authorities if we have to, or are authorised to by law
 * A third party or body where such disclosure is required to satisfy any
   applicable law, or other legal or regulatory requirement
 * Emergency services (if you make an emergency call), including your
   approximate location
 * Third parties for joint promotions with that third party. They'll be
   responsible for their own compliance with applicable privacy laws
 * Other third parties when you are signing up to their service and it is used
   by them for authentication and fraud-prevention purposes
 * Third parties that we advertise with, in order to serve you advertisements
   online (e.g. Facebook, Google). You can opt-out of this by managing your
   account permissions. To do this see the 'Your Rights' section below.
 * Third parties that we use to serve you marketing.

Fraud management and law enforcement

 * We will release information if it’s reasonable for the purpose of protecting
   us against fraud, defending our rights or property, or to protect the
   interests of our customers.
 * We also may need to release your information to comply with our legal
   obligation to respond to the authorities’ lawful demands. Your personal
   information shall only be provided when we in good faith believe we are
   obliged to do so in accordance with the law and pursuant to an exhaustive
   evaluation of all legal requirements.

Mergers and acquisitions

If we become involved in a proposed or actual merger, acquisition, or any form
of sale of assets, we may use and disclose your personal information to third
parties in connection with the evaluation of the transaction. Any acquiring
company would have access to your personal information.

Third parties that we work with

Where you’ve purchased Vodacom products and services using a third party or
partner organisation, we often need to exchange information with them as part of
managing that relationship and your account - for example, to be able to
identify your order and be able to pay them.

If we have a contract with a service provider or contractor to provide us with
services or provide a service on our behalf, and they may have access to your
personal information, we don't authorise them to use or disclose your personal
information except in connection with providing their services. We ensure that
all our service providers and contractors align to our policies and
requirements.

We collect and combine information in order to monitor your use of products and
services, and that of our other customers, as well as to help us to improve the
quality of our products and services.

Third-party products that you buy through your Vodacom account

Where you buy a third-party product or service through your Vodacom account
(such as Charge to Bill service for mobile), the contract for it is with the
party selling that product or service. Vodacom is only charging the amount
directly to your bill as part of its arrangements with the seller (or with a
third party authorised by the seller). As part of this, you're agreeing that
Vodacom may pass certain personal information to such parties to complete your
purchase.

The seller's terms and conditions and privacy and cookies policies will apply to
how it uses your personal information - please read them carefully.

Third party devices that you connect to your sim

You may connect third party devices to your SIM, either manually via a SIM card
or electronically through our OneNumber product. These include mobile phone
devices or connected devices such as smart speakers or smart watches.

When you connect your SIM to these devices those third parties may record your
SIM details or your interaction with the network. The third-party device
manufacturers will process your personal information in accordance with their
privacy policies and we recommend that you read these before choosing to
connect.

International data transfers

We may also need to transfer your information to other Vodafone or Vodacom group
companies or service providers in countries outside South Africa, in which case
we will fully comply with applicable data protection legislation. This may
happen if our servers or suppliers and service providers are based outside South
Africa, or if our services are hosted in systems or servers in Vodacom or
Vodafone Operating Companies outside South Africa including the United Kingdom,
European Economic Area (EEA) or India and/or if you use our services and
products while visiting countries outside South Africa. Countries in the United
Kingdom and EEA are considered to have adequate data protection laws which are
similar to those of South Africa, however, we will make sure that your
information is protected and enter into appropriate agreements to achieve this.

If you are visiting this Website from a country other than South Africa the
various communications will necessarily result in the transfer of information
across international boundaries.

Where we transfer your personal information outside of the borders of South
Africa, we will ensure that the third party recipient is subject to a law,
binding corporate rules or binding agreement which provides an adequate level of
protection for your personal information that is substantially similar to the
data protection laws applicable to South Africa.

How long do we keep your personal information for?

We may not retain your personal information any longer than is necessary for
achieving the purpose for which your personal information was collected or
subsequently processed, unless:

 * The retention of your personal information is required or authorised by law
 * We reasonably require your personal information for lawful purpose related to
   our function or activities
 * The retention of your personal information is required by a contract that we
   enter into with you
 * You or competent person consent to the retention of personal information
   relating to a child.

Keeping your personal information secure

We have specialised security teams who constantly review, improve, and ensure
the implementation of appropriate, reasonable technical and organisational
measures to protect your personal information from unauthorised access,
accidental loss, disclosure, or destruction. We are required in terms of PoPIA
to notify you and the Information Regulator, if any of your personal information
has been compromised.

Communications over the internet (such as emails) aren't secure unless they've
been encrypted. Your communications may go through a number of countries before
being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal
information that is beyond our control.

We’ll never ask for your secure personal or account information by an
unsolicited means of communication. You’re responsible for keeping your personal
and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible
for the security and content of such third-party websites. You are therefore
required to make sure you read that company’s privacy and cookies policies
before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our
products and services.

You may choose to disclose your information in certain ways such as social
plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or
using third-party services that allow you to post reviews or other information
publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network
themselves and are subject to their own terms of use and privacy and cookies
policies. You should make sure you’re familiar with these.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal
information, (firewalls, password access and encryption methods) you acknowledge
that it may be accessed by an unauthorised third party, e.g. as a result of an
illegal activity.

In the unlikely event of such access, we will notify you, where possible, via
email, SMS or using the address you have provided us with, within a reasonable
time of us becoming aware of such occurrence.

Your rights

Below we set out details on how you can exercise your rights. If you have a
question or cannot find the answer, please contact our Customer Services team at
082 135 or customercare@vodacom.co.za.

Right to access personal information

You have the right to request a record or description of the personal
information that Vodacom holds about you. This includes the right to request
Vodacom to confirm, free of charge, whether or not we hold any personal
information about you; as well as information about the categories of third
parties who have, or have had, access to your personal information. To make this
request as an individual or an authorised third party, visit our Subject Access
Rights page of this Privacy Portal which gives details on how to do this.
Alternatively, you can contact our Customer Services team at 082 135 or
customercare@vodacom.co.za.

Right to correct personal information

You have the right to correct information held about you if it's not accurate,
out-of-date, excessive, irrelevant, or misleading. If the information we hold
about you is inaccurate or needs to be updated, you can log in to My Vodacom to
update it or you can contact our Customer Service team at 082 135 or
customercare@vodacom.co.za.

Right to object to use of personal information

You have the right, in certain circumstances, to object to Vodacom processing
your personal information. In order for Vodacom to provide you with products and
services, Vodacom is required to process your personal information and as such
the provision of your personal information is mandatory and you may not object
to same in order to continue using our products or services. For more
information or to exercise this right, please contact our Customer Services team
at 082 135 or customercare@vodacom.co.za. If this relates to an automated
decision performed on you (this means with no human involvement), please let us
know and we will review your request.

To opt out of marketing messages

If you no longer want to receive marketing messages from Vodacom, you can choose
to opt out at any time. If you've previously opted in to receive personalised
content based on how and where you use our network, you can also opt out at any
time.

The easiest way to opt out is by using our marketing preferences page, found
under your My Vodacom account settings.

There are also various other ways to opt out:

 * Contact our customer services team at 082 135 or customercare@vodacom.co.za.
 * Click the link at the end of a marketing email, text or picture message to
   unsubscribe from that channel
 * Change your communication preferences by dialling *135*181#
 * Tell the customer care agent if you receive a marketing call
 * Disable push notification messages, including marketing messages, at any time
   in our apps by changing the notification settings on your device or by
   uninstalling the app
 * Contact our customer care team for guidance
 * If you’re opted out of marketing, you may still receive service-related
   messages.

Please note: You may still receive marketing messages for up to 7 (seven) days
after opting out while we update our records.

You may have received marketing from Vodacom even if you're not a customer or
have never had contact with us. This is a result of third-party marketing lists
which Vodacom may acquire from time to time, stating that you have given
permission to be contacted by other organisations. If you've registered with us
to opt out of marketing from Vodacom, you shouldn’t receive such communications.
If you still do, we ask that you let us know immediately by contacting our
customer care team on 082 135 or customercare@vodacom.co.za. This will only stop
marketing from us and not stop the third parties from sharing your personal
information unless you contact them directly.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that
Vodacom has used your personal information contrary to applicable law, you
undertake to first attempt to resolve any concerns with Vodacom directly. Kindly
contact our customer care teamon 082 135 or customercare@vodacom.co.za. We will
do our best to help but if you are still unhappy, you can contact the Privacy
Office at privacy@vodacom.co.za. If you are not satisfied with such process, you
have the right to lodge a complaint with the Information Regulator at:

The Information Regulator (South Africa)
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001
Complaints emails:

 * PAIA Complaints - PAIAComplaints@inforegulator.org.za 
 * POPIA Complaints - POPIAComplaints@inforegulator.org.za 

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you
believe we shouldn’t be processing your personal information, please contact our
Customer Services team on 082 135 or customercare@vodacom.co.za. to discuss your
rights. In certain circumstances, for example where you contest the accuracy of
your information, or where Vodacom no longer requires your information for
achieving its purpose but must maintain it for purposes of proof, you have the
right to ask us to restrict processing.

Right to deletion

Vodacom strives to only process and retain your personal information for as long
as we need to. In certain circumstances, for example, where you indicate that
your personal information is inaccurate, irrelevant, excessive, out of date,
incomplete, misleading, or obtained unlawfully, you have the right to request
that we erase your personal information that we hold. If you feel that we are
retaining your personal information longer than we need, it is worth first
checking that your contract with Vodacom has been terminated, which you can do
with Customer Services on 082 135 or customercare@vodacom.co.za. If your
contract with Vodacom has been terminated, we may still have lawful grounds to
process your personal information.

Notification of changes to Privacy Policy

We are continually improving our methods of communication and adding new
functionality and features to this Website and to our existing products and
services. Because of these ongoing changes, changes in the law and the changing
nature of technology, our data protection practices will change from time to
time.  If and when our data protection practices change, we will update this
privacy policy to describe our new practices.  If we do, we will notify you the
next time you visit this site or interact with us through any of our other
communication channels. We encourage you to check this page regularly. Please
see all the history of changes in the section below:

History of Changes

Section Heading

Changes

Date of Update

Third party devices that you connect your sim with,

Third party products that you buy through your Vodafone account

Third party devices that you connect your sim with.

 

Third party devices that you connect your sim with may process your personal
information. Therefore, it is important that you familiarise yourself with their
privacy policies before choosing to connect.

 

Third party products that you buy through your Vodafone account

 

Where you buy a third-party product or service through your Vodacom account, the
contract for it is with the party selling that product or service.

Therefore, the seller’s terms and conditions and privacy and cookies policies
will apply to how it uses your personal information – please read them
carefully.

 

30 June 2021

Information that we process

 

Retention of the history sites you visit in line with our retention policy. This
is done for the additional purposes listed below:

 * connection to be made;
 * billing purposes;
 * fraud investigations,
 * network and store planning;
 * campaign planning;
 * marketing specific products such as URL bundles,
 * identify visits to competitor websites, and personalisation of services.

03 March 2022

Credit checks, fraud prevention and security

The use of automated decision-making for profiling activities such as credit
checks, fraud prevention and security.

 

 

Last updated: 03 March 2022


RELATED LINKS

COVID Privacy statement
Access Information


ACCESS TO INFORMATION

To ensure exceptional customer service and convenience for our customers,
Vodacom provides you with a number of channels to access information and to
further exercise your rights. For a view of your privacy rights, please visit
the 'Your Rights' section in our privacy statement. Should you wish to request
access to information or records owned, held by or otherwise under our control,
please see our Promotion of Access to Information Manual (PAIA Manual).

Please see the records that are automatically available without having to
request access in terms of the Promotion of Access to Information Act 2 of 2000
here.

Please use the access request form to request access to information as provided
in the PAIA Manual here.

Please see the PAIA Guide as provided by the Information Regulator to guide any
person wishing to exercise their rights:

 * PAIA Guide isiZulu
 * PAIA Guide Sesotho
 * PAIA Guide English

Exercise Rights


EXERCISING YOUR RIGHTS

You have various rights in relation to your personal information. In the 'Your
Rights' section of our privacy statement, we've provided the pertinent
information and instruction on what to do if you wish to exercise any of your
rights. Below are some links that may help you to exercise these rights relating
to your personal information:

My Vodacom App: You can update the personal information we have on your account
and view or download a copy of your bill.

Contact us: Our customer services team will gladly assist you with queries;
including how to manage your marketing preferences.

Privacy queries: Our privacy statement was created to ensure transparency on the
collection, sharing and protection of your personal information. If you are
unable to find an answer to any of your privacy questions, or if you'd like to
contact our Privacy Officer, please click on Privacy queries link.

Data and voice usage request form: To request your URL or data usage
information, please fill the relevant form under access to information tab, and
submit with all the documents as requested.

Objection, Correction or Deletion Request: Please complete the relevant form by
clicking on “request form”, and submit with all the documents as requested if
you wish to request objection, correction or deletion of your personal
information.

Access to Information Manual: Please click here to view this manual. It outlines
the type of information held by Vodacom and how you can request access to this
information.

General Data Protection Regulation (GDPR): The rights under this section also
covers the rights guaranteed under the GDPR. You can exercise the rights that
are conferred to you under GDPR by sending a request to our customer service
team who will gladly be able to assist you.

Write to us: Although we are committed to going digital, you can always reach us
by post at: 
Legal Affairs - Privacy Office 
Vodacom Group Ltd 
082 Vodacom Boulevard               
Vodavalley
Midrand
1685.

Product & Services


PRIVACY AND OUR PRODUCT AND SERVICES

Image


VODACOM MOBILITY SERVICES

Find out what information we collect when you use your mobile phone or tablet.

Find out more
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MY VODACOM APP

Find out what information is collected by our mobile apps, including the My
Vodacom app.

Find out more
Image


VODACOM BUSINESS INTERNET

Find out what types of information we collect when you use your Business
internet.

Find out more
Image


DIGITAL LIFE STYLE

Find out what types of information we collect when you use Digital Lifestyle.

Find out more
Image


INTERNET OF THINGS

See what information is collected when you use our V by Vodacom devices and
apps.

Find out more
Image


CHILDREN'S PRIVACY

See what information is collected to protect child privacy.

Find out more
Image


VODACOM EXTERNAL BURSARY

Find out what types of information we collect when you fill in Bursary Online
Application

Find out more
Cookies


COOKIE POLICY

 * Our Cookies Policy
 * What types of cookies do we use?
 * Controlling your cookies
 * First party required cookies
 * Third party cookies

Our Cookies Policy

This section is about what cookies are, how we use them and how you can manage
them.

What are Cookies?

A cookie is a small text file that can be stored on and accessed from your
device when you visit one of our websites. Cookies are used to collect
information that makes the website remember you and tells us how you use our
website, web-related products and services. This, in turn, helps us make our
website relevant to your interests and needs. They also help us find information
once you have logged in or help us link your browsing information to you and
your personal information, for example, when you choose to register for a
service. We may use a persistent cookie (a cookie that stays linked to your
browser) to record your details so we can recognise you if you visit our website
again. If you choose not to accept cookies from our website this may limit its
functionalities or performance.

You can set your browser to block different types of cookies. Some of the more
popular browsers are:

 * Internet Explorer
 * Forefox
 * Safari
 * Google Chrome

If you choose not to accept certain cookies from our website this may limit its
functionalities or performance. You can find more information about cookies at
www.aboutcookies.org or www.allaobutcookies.org (please note that these links
open a new window or browser tab).

How we use cookies

We use cookies for a number of reasons, for example, remembering your
preferences, recording what you have put in your shopping basket, or counting
the number of people visiting our website. We might also use cookies to keep
track of what you have bought from us, what you have done on the website and to
make online offers and promotions more relevant to you.

Cookies themselves do not hold Personal Information nor do they pose danger to
your device. They only have a unique alphanumerical identifier that is stored on
your device. However, the information can be considered Personal Information as
defined under PoPIA, when used as part of certain activities. For example,
cookies can help us to find information once you're logged in or help us link
your browsing information to you and your personal information, for example,
when you choose to register for a service, white paper or newsletter.

Cookies have a unique alphanumeric identifier that sits on your browser. In many
cases, we won’t be able to link the information we collect by using a cookie
back to you. They can, however, enable us to link that information back to you
and your personal information, for instance, when you log in, or choose to
register for a service, white paper or newsletter. For example, we may use web
analytics to determine which ISP your IP address uses for browsing which can
then be used to personalise the communications you receive from us (if you are
opted into receiving personalised communications). For further information on
how we use your information please see our Privacy Poliy.


We have categorised our cookies into the following categories:

 1. Strictly necessary - these are used to help make our website work
    efficiently.
 2. Performance - these are used to analyse the way our website works and how we
    can improve it.
 3. Functionality - these help to enhance your experience by doing things like
    remembering products you've added to your basket.
 4. Targeting/advertising - these are used to share some information with third
    parties who we advertise with, so we know how you've reached our website and
    to be able to reconcile at an aggregate level with our affiliate partners.
    We can also use cookies to identify the parts of the website that you are
    interested in. We then use this information to show you adverts and pages we
    think may also be of interest to you, to tailor how we communicate with you,
    or to tailor the contents of the communications we send to you. If you
    prefer, you can manage your cookies on our website. Tailoring of content
    means it includes information reflecting the interest you’ve shown in the
    content of our web pages, or offers or promotions that we think may interest
    you, and to improve how we respond to your needs.

Sometimes, other companies will add a cookie on our website to show you adverts
and pages which may be of interest to you. Details on these, and how to opt out
if you prefer, can be found in the ‘Third-party cookies’ section of this cookies
policy

In addition to the cookies we use on our website, we also use cookies and
similar technologies in some emails and push notifications we send to mobile
devices from our apps. These help us to understand whether you have opened the
email and how you have interacted with it. If you have enabled images, cookies
may be set on your computer or mobile device. Cookies will also be set if you
click on any link within an email.

Cookies and you

We use cookies to enable certain online functionalities, for example so you can
make a purchase online or sign up to services like My Vodacom or Vodacom
Rewards.

If you choose not to enable cookies, you will still be able to browse our
website, but it will restrict some of the functionality or performance of our
website and what you can do.

What types of cookies do we use?

First-Party Cookies

First-party cookies are cookies issued from the vodacom.co.za domain that are
generally used to identify language and location preferences or render basic
website functionality.

Third Party Cookies

Third-party cookies originate from a domain that’s different to the website
being visited. For example, when you visit our website, we may link to another
company's website - like our Facebook or Twitter account, or a video from our
YouTube page. We don't control how they use their cookies, so we suggest you
check their website to see how they're using them and how you can manage them.

Session Cookies

Session cookies are temporary cookies that are used to remember you during the
course of your visit to the website, and they expire when you close the web
browser.

Persistent Cookies

Persistent cookies are used to remember your preferences within the website and
remain on your desktop or mobile device even after you close your browser or
restart your device. We might use some of these cookies to analyse user behavior
to establish visit patterns so that we can improve our website functionality for
you and others who visit our website(s). These cookies also allow us to serve
you with targeted offers and promotions and measure the effectiveness of our
website functionality and offers and/or promotions.

Controlling your cookies

You can opt in or out of cookies - except strictly necessary cookies (these are
used to help make our website work efficiently) at any time by clicking the
cookie settings button (below) to control your cookies. You can select by
category or individual cookie.

Go to Cookie Settings

Alternatively, you can enable or disable cookies in your browser. If you wish to
restrict or block the cookies set by any website - including a Vodacom website -
you can do this through the web browser settings for each web browser you use,
on each device you use to access the internet.

Information on controlling and deleting cookies, including on a wide variety of
browsers, is also available at allaboutcookies.org

In this Policy under the heading 'What are Cookies', we have also provided a few
links for some of the more popular browsers - but check your particular browser
and device for correct and up-to-date information.

Some services - My Vodacom, for example - may not function or may have more
limited functionality if your web browser blocks all cookies, including
functional cookies. However, you can allow cookies from specific websites by
making them “trusted websites” in your web browser.

If you don't wish to accept cookies from one of our emails, you can choose not
to download any images or click on any links. You can also set your browser to
restrict cookies or to reject them entirely. These settings will apply to all
cookies, whether included on websites or in emails. Depending on your email or
browser settings, cookies in an email may sometimes be automatically accepted
(for example, when you've added an email address to your address book or safe
senders list). For more information, refer to your email browser or device
instructions.

First party required cookies

Cookie Name

What it is used for

utag_main
x_axis_main

 

Code management platform that contains logic on what 3rd party code is required
by the website. The cookie stores no customer data and doesn't directly change
the customer experience.

For more information see https://tealium.com/cookie-policy/ for more information

JSESSIONID
SITESJSESSIONID

If you click back on your browser, our system knows what page you were looking
at before.

s_sess
mbox
s_fid
s_pers
s_vi
s_cc

We use Adobe's analytics and on-site personalisation services to measure the use
and performance of our website. This may include information such as how you
reached one of our web pages, your IP address, and how you interact with our
content.

For more information please see https://www.adobe.com/gr_en/privacy/cookies
.html

 

kampyle_userid
kampyleUserSessionsCount
kampyleSessionPageCounter
kampyleUserSession
kampyleUserPercentile
kampyleInvitePresented

Customer survey tool.

For more information please see https://www.medallia.com/privacy-policy/

AMCVS_
AMCV_

Adobe Marketing Cloud provides the Visitor ID service, using JavaScript to store
a unique visitor ID in an AMCV_###@AdobeOrg cookie on the domain of the current
website, where ### represents a random string of characters. It is this ID that
allows us to serve you more relevant content and experiences.

For more information please see
http://www.adobe.com/privacy/marketing-cloud.html

RT

Soasta provides an availability and performance system monitoring application.

For more information please see https://www.soasta.com/privacy-policy/

Vodacom.co.za

The Vodacom cookie is used to keep a user logged in when browsing the Vodacom
website

Third party cookies

We are currently reviewing our lists and will update them from time to time.

Company

Cookie Name

What it is used for

Adform

uid
 cid
CM14
DigiTrust.v1.identity
TPC
C

For more information please see https://site.adform.com/privacy-policy-opt-out/

For more information about opting out, please see
https://site.adform.com/privacy-policy-opt-out/

Facebook

fr
datr
lu

For more information please see https://www.facebook.com/policies/cookies /

Google

GAPS
LSID
APISID
SSID
NID
SID
SAPISID
HSID
VISITOR_INFO1_LIVE
PREF
YSC
IDE
 _uetsid
CONSENT
1_JAR
UULE
OTZ
SIDCC
AID

See this link for more information
https://support.google.com/analytics/answer/6004245

This is the link to the Google Opt-Out tool:
https://tools.google.com/dlpage/gaoptout/

LinkedIn

BizoID
UserMatchHistory
lang
lidc
bcookie
__utma
__utmv
__qca
bscookie

For more information please see https://www.linkedin.com/legal/cookie-policy

For more information about opting out, please see
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out?trk=

Twitter

auth_token
twll
secure_session
guest_id
__utma
personalization_id
remember_checked
 remember_checked_on
lang

For more information please see
https://help.twitter.com/en/rules-and-policies/twitter-cookies

Adobe Audience Manager

DST
_dp
demdex
dextp
dpm

For more information please see https://www.adobe.com/privacy/opt-out.html#5

For more information about opting out:
https://www.adobe.com/uk/privacy/opt-out.html

Medallia

us_lang

For more information please see https://www.medallia.com/privacy-policy/

For more information about opting out http://preferences-mgr.truste.com/

Adobe Target

mbox.

For more information, please see https://www.adobe.com/gr_en/privacy/cookies
.html

For more information about opting out, please see
https://www.adobe.com/gr_en/privacy/opt-out.html

Content Square

_cs_id

_cs_s

_cs_vars

_cs_ex

_cs_c

_cs_optout

For more information please visit
https://www.contentsquare.com/privacy-and-security/

 

 

Vodacom South Africa
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COOKIE POLICY

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below, or select “Manage Cookies” to choose which cookies we can use. Reject
means you are rejecting all non-essential cookies. For more information please
read our Privacy Policy
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PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * PERFORMANCE COOKIES


 * FUNCTIONAL COOKIES


 * TARGETING COOKIES


 * SOCIAL MEDIA COOKIES

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies


These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies


These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Cookies Details‎

SOCIAL MEDIA COOKIES

Social Media Cookies


These cookies are set by a range of social media services that we have added to
the site to enable you to share our content with your friends and networks. They
are capable of tracking your browser across other sites and building up a
profile of your interests. This may impact the content and messages you see on
other websites you visit.    If you do not allow these cookies you may not be
able to use or see these sharing tools.

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