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Submission: On May 10 via manual from US — Scanned from DE
Submission: On May 10 via manual from US — Scanned from DE
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VIEW IN BROWSER This is an automatically generated email. If you have a question, please email TechSupport@illumina.com. Dear Customer, We are writing to provide you important information about iSeq 100, MiniSeq, MiSeq, NextSeq 500/550, NextSeq 1000/2000, NovaSeq X Plus Instruments, Illumina DRAGEN Server v3, Illumina DRAGEN Server v4, and VeriSeq Onsite Server v2 RUO. Please find a summary below and click here to read the unabridged customer notification. Product Affected: iSeq 100, MiniSeq, MiSeq, NextSeq 500/550, NextSeq 1000/2000, NovaSeq X Plus Instruments, Illumina DRAGEN Server v3, Illumina DRAGEN Server v4, and VeriSeq Onsite Server v2 RUO Summary: While conducting routine cybersecurity analysis, Illumina’s Product Security Team identified an uncontrolled product security risk associated with the communication protocol between Illumina’s products listed above and customer-provided network storage, servers and/or computers. Illumina determined that, if the secure protocols are not used, an unauthorized actor who has already gained privileged access to the customer network could intercept and exploit these communications. If an unauthorized actor were to exploit this vulnerability, they potentially could intercept and modify files, leading to incorrect results or corrupted files to customer-provided network entity, and/or exposure of research subject data in the transmitted files. Illumina is providing Cybersecurity Guidance that includes recommendations on how customers can secure their internal network’s communication with Illumina’s product. Failure to follow these instructions or implement network security best practices to protect your systems could leave your organization exposed to the risks described above. Customer Action (if any): As you read the notification, please note and read the linked Cybersecurity Guidance Document. This document includes an example of the encrypted Server Message Block (SMB) versions that can be used as secure protocols in item 3 of the "Recommended Security Requirement" section. Please also discuss required configuration of your local storage to enable secure communications with your IT team. Please complete the Verification Form, appended to the unabridged notification, and return it to Illumina Technical Support. Alternatively, you may e-mail Illumina Technical Support with the information requested in the Verification Form. For Azerbaijani click here For Bosnian click here For Bulgarian click here For Czech click here For Danish click here For Finnish click here For French click here For Georgian click here For German click here For Greek click here For Hungarian click here For Italian click here For Latvian click here For Lithuanian click here For Macedonian click here For Norwegian click here For Polish click here For Portuguese click here For Romanian click here For Serbian click here For Slovenian click here For Spanish click here For Swedish click here For Turkish click here For Ukrainian click here We're Here to Help If you have any questions or concerns about this notification, please reach out to us here. We'd be happy to help. Sincerely, The Customer Notification Team Illumina, Inc. Website: www.illumina.com Support site: www.support.illumina.com Why You're Receiving This Notification You are receiving these notifications because our records indicate that you are the appropriate contact for your organization for product changes, product obsolescence, and/or quality issues. Please be aware that these notifications contain essential information about our products and are not marketing communications. As such, you may receive these notifications despite having opted-out of receiving marketing communications from Illumina. If you are not the appropriate individual in your organization to receive these types of notifications, you may unsubscribe from these notifications by submitting this form. For more information, please see our Privacy Policy. © 2024 Illumina, Inc. All rights reserved. All trademarks are the property of Illumina, Inc. or their respective owners. For specific trademark information, see www.illumina.com/company/legal.html. This email contains a critical product life cycle update and is not intended for marketing purposes. Sent by Illumina 5200 Illumina Way, San Diego, CA 92122 www.illumina.com Unsubscribe Update Profile