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English Legal privacystatement Ancestry® Privacy Statement



ANCESTRY PRIVACY STATEMENT



Language

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Effective: 18 September 2023

Summary of Changes

The below summarizes the most recent changes to Ancestry’s Privacy Statement and
how the changes may impact you. Specifically:

 * We added language to further align with the requirements of the California
   Privacy Rights Act (“CPRA”), the Virginia Consumer Data Protection Act
   (“VCDPA”), other U.S. laws and regulations, and the Brazilian General Data
   Protection Law (“LGPD”);
 * We included Forces War Records, our international military history brand, in
   Ancestry’s Privacy Statement;
 * We disclosed that we are now collecting birth date, rather than birth year,
   in connection with AncestryDNA Test Kit Registration to help us appropriately
   assign ownership of accounts; and
 * We made changes throughout the Privacy Statement to support transparency and
   readability.

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At Ancestry, your privacy is a top priority. Ancestry is committed to being a
good steward of your Personal Information (defined below), handling it in a
responsible manner, and securing it with administrative, technical,
organizational, and physical safeguards.

We believe in being honest, direct, and transparent when it comes to your data.
In that regard, Ancestry follows three guiding principles:

 * Transparency. We work hard to be transparent about the Personal Information
   we collect and process.
 * Simplicity. We try to use easy-to-understand language to describe our privacy
   practices to help you make informed choices.
 * Control. We give you control over the Personal Information you provide to us,
   including your DNA Data (defined below), and how it is used, shared, and
   retained.

 

When You Use Our Services

You maintain control of your Biological Samples and DNA Data, and you can
manage, delete, or destroy them as described in this Privacy Statement. You may
discover unexpected facts about yourself or your family when using our services.
Once discoveries are made, we can’t undo them.

This Privacy Statement covers the Ancestry websites, services, and mobile apps
that link to this Privacy Statement, including: Ancestry®, AncestryDNA®, Fold3®,
Newspapers.com™, Archives®, We Remember®, Forces War Records and Find a Grave®.
Within this Privacy Statement, we refer to these websites, services, and mobile
apps as “Ancestry”.

US Customers. The US Resident Additional Privacy Statement contains additional
details for US residents including those in California, Colorado, Connecticut,
Utah, and Virginia.

Non-US Customers. Ancestry Ireland Unlimited Company is the controller of your
Personal Information, and Section 8 contains information about your rights.

 

Table of Contents

 

1.   Introduction 2.   Account Creation and Your Engagement with Ancestry
Services 3.   What Personal Information Does Ancestry Collect from You? 4.  
What Information Does Ancestry Collect Through Your Use of the Services? 5.  
Information We Collect from Other Sources 6.   How Does Ancestry Use Your
Personal Information? 7.   What Information Do We Share, When Do We Share It,
and Who Are the Recipients? 8.   Your Rights and Choices Regarding Your Personal
Information 9.   What Are Our Retention Practices? 10.   How Can I Delete My
Personal Information? 11.   Security 12.   International Data Transfers 13.  
Changes to This Statement 14.   Legal Bases Under EU General Data Protection
Regulation for Processing Personal Information of EU Residents 15.   Identity
and Contact Details of the Data Controller 16.   US Resident Additional Privacy
Statement (California, Colorado, Connecticut, and Virginia customers only) 17.  
Australian Additional Privacy Statement 18.   Brazilian Additional Privacy
Statement

 

1.  Introduction

To provide and improve the websites, mobile applications, and services
(collectively the “Services”), we collect, store, and otherwise process
"Personal Information", which is information that can identify you, directly or
indirectly, as further described in Section 3. Personal Information includes
your name, email, address, or any information that could reasonably be linked
back to you, including your Genetic Information. This Privacy Statement
describes our practices for collecting, storing, and otherwise processing your
Personal Information and the controls we provide you to manage it within our
Services including the right to object to certain kinds of processing. This
Privacy Statement includes our Cookie Policy, which describes our use of browser
cookies and similar tracking technologies.

Information about deceased people is not Personal Information under this Privacy
Statement.

 

2.  Account Creation and Your Use of Ancestry Services

When you create an Ancestry an account, we will collect, process, and share your
Personal Information (including your Genetic Information if you have taken an
AncestryDNA test) as described in this Privacy Statement.

 

3.  What Personal Information Does Ancestry Collect From You?

The types of Personal Information we receive and collect from you depend on how
you use the Services. We require certain Account Information to deliver the
Services in accordance with our Ancestry Terms and Conditions and without this
we will not be able to provide our Services to you.

Information Category Description Account Information
 * Your name (required);
 * An email address (required);
 * A password that you create (required);
 * Certain Ancestry brands may support third-party sign-in services such as
   Facebook, Google and Apple that provide Ancestry your Personal Information,
   such as your name and email address, and profile photo; and
 * You may provide a phone number so we can (i) notify you of AncestryDNA test
   result status; (ii) assist you when you contact Ancestry Member Services
   (“Member Services”), (iii) allow you to enable multi-factor authentication.

Credit Card/Payment Information

Payment and billing information, such as your credit card number, and your
billing and shipping address(es), when you sign up for a free trial or make a
purchase, such as an Ancestry subscription or an AncestryDNA test kit.

AncestryDNA Test Kit Registration Information When you register an AncestryDNA
test kit, we collect:
 * The registration code associated with your AncestryDNA test kit;
 * Your assigned sex at birth; and
 * Your birthdate.

Profile Information

We collect the information you provide when you create a user profile (for
example, a profile image, your name, username, biography, age, location, and
linked account usernames). Your Ancestry user profile information is visible to
other users (defined in our Terms and Conditions), so consider limiting this
information and using a username that is different from your real name to
protect your privacy.

Your Content

We collect Personal Information through content you voluntarily contribute to
the Services, including family trees, photos, audio/video recordings, stories,
record annotations, comments, messages, and feedback provided to Ancestry.

Genetic Information At our partner laboratories, we extract DNA from your sample
and convert it into machine-readable DNA data (“DNA Data”) that we process to
provide you with an ethnicity estimate and Genetic Communities® suggestions. We
also process your DNA Data to provide you information through our portal about
your degree of relatedness to other users in our DNA database and some genetic
markers associated with certain biological, physiological, behavioral traits, or
other characteristics such as hair thickness and eye color or traits associated
with preferences and wellness.

Your DNA Data and any information derived from it, such as ethnicity estimates,
Genetic Communities suggestions, traits, and genetic relative matches are
Personal Information referred to as “Genetic Information”.

Your Sample and Extracted DNA. Neither the sample you provide us using an
AncestryDNA test kit nor the DNA extracted from your sample (together referred
to as “Biological Samples”) are Personal Information under this Privacy
Statement. You can consent to have your Biological Samples stored in our biobank
for future testing at your option. Future testing and research may be done if
you agree to our Informed Consent for Research or if you consent to other tests
of your Biological Samples. If you do not consent to the storage of your
Biological Samples, we will destroy them. Sections 8 and 10 describe how you can
control your Biological Samples. You may request that Ancestry destroy your
Biological Samples by contacting Member Services. We may destroy Biological
Samples that do not meet our quality-assurance requirements at our discretion.

Health-Related Information Ancestry is not a covered entity under the Health
Insurance Portability and Accountability Act (“HIPAA”), and no data provided by
you is subject to or protected by HIPAA. Your Communications We host and
maintain your communications with other users through the communications
features on our platform. We also collect your information when you communicate
with Member Services and support teams for our other Services, including through
audio and visual information (such as recordings of calls with Member Services
or information voluntarily shared when participating in consumer insights
research). Contests and Promotions We collect Personal Information when you
voluntarily participate in contests and special promotions we run or sponsor,
the details of which are provided upon entry. Find a Grave Photos and Photo
Volunteers Through Find a Grave, we collect metadata associated with digital
photographs uploaded to the Find a Grave service, including location, date, and
time the photo was taken. If you choose to be a photo volunteer for Find a
Grave, you provide your location to us which you can change or remove at any
time. Protected Classifications and Sensitive Data Depending on how you use the
Services, we collect information related to certain protected classifications
such as gender or racial or ethnic origin. For example, if you use AncestryDNA
services, we use your DNA sample to estimate ethnicity. Other sensitive
information, including sexual orientation, may be inferred by the content you
voluntarily contribute to the Services.

For information on Personal Information processed by Ancestry relating to
non-Ancestry users please click here.

 

4.  What Information Does Ancestry Collect Through Your Use of the Services?

Information Category Description Computer and Mobile Device Information

Ancestry collects information about how you access our Services, including the
website you visited before and after Ancestry’s site.

We also collect the IP address where your computer, mobile device, or the proxy
server you use accesses the Internet, in addition to other technical
information, such as:

 * Your computer operating system;
 * Your web browser;
 * Your mobile device identifier provided by your mobile device operating system
   and your mobile operating system; and
 * The name of your internet service provider or mobile carrier.

Ancestry collects geolocation information from your device with your permission.

Information from Cookies and Similar Technologies Ancestry uses cookies and
similar technologies as well as technical integrations with marketing and
advertising partners as described in our Cookie Policy, which forms a part of
this Privacy Statement. Please refer to our Cookie Policy to learn about our
practices and the controls we provide you. Information Shared Through Social
Media Features

If you interact with social media through the Services, for example “Share,”
“Post,” “Tweet,” “Pin,” or “Follow Us” links to sites such as Facebook, Twitter,
Pinterest, Instagram, and YouTube, Ancestry will collect these interactions and
whatever account information these services make available to us dependent on
your privacy settings with that third party.

Your interactions with these features are governed by the privacy statement of
the applicable third-party company.

You may have the option to sign-in to Ancestry Services using your social
networking account, such as a Google or Apple account. When you give appropriate
permissions, we will receive information about you from your social networking
account that Ancestry will use to create your account and build your profile,
such as your name, email address, and profile photo.

Information from Your Use of the Services We collect information about your use
of the Services, such as when you search or access records or public family
trees, which pages you view, links you click, or when you add people to your
tree, etc., which we use to infer details about you as a customer and your
interests to provide a better experience through, for example, search
suggestions.

 

5.  Information We Collect from Other Sources

Information Category Use Description Information from Public and Historical
Records Ancestry collects records from various sources, usually from official
record sources, including newspapers, as well as birth, death, marriage, and
census records, which may contain Personal Information relating to you. Public
and historical records may also contain Personal Information relating to
non-Ancestry users. These records are usually made available to users as part of
the Ancestry subscription Services. Information from Third Parties

We also receive information about you from third parties. For example,
occasionally we supplement the data we collect with information licensed from
third parties to personalize the Services and our offers to you.

If you purchase a gift subscription or AncestryDNA test kit as a gift, we will
collect Personal Information, such as the recipient’s name, shipping address,
email address, and the necessary purchase information to complete the gift and
notify the recipient.

 

6.  How Does Ancestry Use Your Personal Information?

Information Category Use Description Personal Information Generally We use your
Personal Information to provide, personalize, improve, update, and expand our
Services. This includes:
 * Authenticating your access to the Services and improving Ancestry information
   security;
 * Processing your payments for subscriptions, the AncestryDNA services, and
   other products and features;
 * Building new and improving existing Services;
 * Helping you create, and providing insights about, your family trees based on
   data in Ancestry’s databases;
 * Issuing surveys and questionnaires for use in the Services, as well as
   facilitating product development and research initiatives;
 * Conducting scientific, statistical, and historical research;
 * Detecting and protecting against error, fraud, or other criminal or malicious
   activity; and
 * Enforcing our Terms and Conditions.

Communications We use your Personal Information to communicate with you about
the Services, such as when we:
 * Respond to your inquiries to Member Services;
 * Alert you to potential genetic relatives identified by DNA matching, or
   through our family history services (for example, “Ancestry Hints®” about
   potential ancestors in our database, or updates to your AncestryDNA test
   results (for example, your ethnicity estimate and Genetic Communities;
 * Alert you to records or “hints” in our database pertaining to people in your
   family tree or to whom you may be related;
 * Inform you of changes to Services or new Services;
 * Ask you to participate in Ancestry media productions, advertisements,
   consumer insights research, or testimonials; and
 * Provide you with information or request action in response to technical,
   security, and other operational issues.

Market Products and Offers from Us or Our Business Partners

We use some Personal Information (for example, demographic information available
from third-party sources or from parts of Ancestry (profile, trees, etc.)) to
market our products and offers from us or our business partners. This marketing
includes advertising based on your interests.

Ancestry does not share your Genetic Information with third-party marketers,
insurance companies, or employers, and we will not use your Genetic Information
for marketing or personalized advertising without your separate, explicit
consent.

For marketing that you have consented to receive by email or SMS, you can
control how we market to you by using the unsubscribe link in any marketing
email you receive, by changing your communication settings, or by following the
instructions in marketing communications you receive. Controls for Ancestry’s
related brands are available through their settings and are listed here. For
advertising on third-party platforms, we rely on our own legitimate interests as
the legal basis (please see Section 7), and you should control your marketing
preferences directly on those platforms.

Genetic Information Ancestry uses your Genetic Information for the following
purposes:
 * Delivering ethnicity results, DNA matches (e.g., close or extended family or
   others to whom you may be related) from our database, and other information
   to help you and other users learn more about yourself, each other, potential
   family members, and your genetic relatives and family groups;
 * Connecting you with and helping you learn about your genetic relatives in our
   database through features such as DNA matching or other product features;
 * Providing you, through our portal, with other insights into what your DNA may
   reveal about traits and wellness;
 * Providing relevant results to assist you in discovering common ancestors and
   other details about your family history, as well as helping you build your
   family tree or connect with friends and family;
 * Studying aggregated Genetic Information to better understand population and
   ethnicity-related health, wellness, aging, or physical conditions;
 * Conducting scientific, statistical, and historical research; and
 * Improving features and functionality in our existing DNA-related products,
   enhancing the customer experience across Ancestry Services, improving the
   quality of our laboratory processes and technology, and building new products
   and services.

 

7.  What Information Do We Share, When Do We Share It and Who Are the
Recipients?

Ancestry does not share your individual Personal Information (including your
Genetic Information) with third parties except as described in this Privacy
Statement or with your additional consent. We do not voluntarily share your
information with law enforcement. We also will not share your Genetic
Information with insurance companies, employers, or third-party marketers
without your express consent.

Ancestry’s US-specific disclosures can be found here.

The circumstances described below explain when sharing occurs:

 

Those with Whom Your Information May Be Shared / Circumstances in Which Sharing
Occurs Description Ancestry Companies

We share your information within the Ancestry group of companies including,
Ancestry.com Operations Inc and the companies listed here (the “Ancestry
Companies”) to provide and improve our Services.

We transfer your Personal and Genetic Information between Ancestry’s
Ireland-based company and Ancestry’s U.S.-based companies. For more information
on this see Section 12.

Other Users or Others You May Choose to Share With

As part of your use of the Services, you have the option to add or share
information with all users of the Service or, through sharing features, with
particular Ancestry users and even non-Ancestry users. Additional sharing
options may be available in some Services, for example AncestryDNA (see below).

Information in your public profile(s) will be seen by all other users, as will
public family tree details. By default, profiles of living people in your tree
are visible only to you and people with whom you share your tree as “editor” or
whom you authorize to view your tree’s living people. Other information about
living people may be visible if included in a public media gallery, or if you
choose to publish the information outside your tree.

You may share your activity depending on how you interact with Ancestry records
or another user’s content, for example, if you contribute to another user’s
family tree, or comment on a record or another user’s content. If the Recent
Viewers feature is turned on in your account settings, we may show tree owners
you have visited their tree. If you opt-in to view and be seen by your DNA
matches, your DNA matches can see certain Personal Information, such as your
username, how they might be related to you, whether you have linked a family
tree to your DNA and, either all or only shared (at your option) regions and
Genetic Communities. You may be offered other options for connecting with
relatives or learning about familial connections.

You can compare other DNA information, such as ethnicity regions, Genetic
Communities, and Traits, with your DNA matches.

If you share details of your family history or DNA experience outside the
Services, you do so at your own risk.

Service Providers

We work with other companies when providing and marketing the Services. As a
result, these companies will have access to or otherwise process your data,
including some of your Personal Information, in their systems. These companies
are subject to contractual obligations governing privacy, data security, and
confidentiality consistent with applicable laws. These companies and the
Personal Information they may have access to include our:

 * Laboratory partners (such as your Biological Samples);
 * AncestryDNA test kit shipping providers (such as name, shipping address, and
   phone number);
 * Payment processors (such as Payment Information);
 * Cloud services infrastructure providers (Ancestry’s web and mobile services
   are cloud-based services; all your data resides with our cloud service
   vendors);
 * Biobank facilities (such as Biological Samples and AncestryDNA test kit
   code);
 * Vendors that assist us in marketing analytics and consumer research, fraud
   prevention, and security (such as email address);
 * Communications infrastructure providers (such as name and email address); and
 * Vendors that help us provide some Member Services functions, like phone
   support or survey tools (such as Account Information or name or email
   address).

Analytics and Advertising Partners We work with third-party partners for
analytics and advertising purposes. By collecting and sharing certain Personal
Information, these vendors help us to better personalize ads to match your
interests. They also help us to measure the effectiveness of ad campaigns and
are used to serve you with advertising that is more relevant to you. Research
Partners and De-Identified Data We share de-identified Genetic Information with
research partners only when you provide us with your express consent to do so
through our Informed Consent to Research. Unless you agree to the Informed
Consent to Research, your data will not be included in the data shared with
these researchers. Any such de-identified genetic information and phenotypic
information we share with third parties for research purposes is done in
accordance with Part 46 (commencing with Section 46.101) of Title 45 of the Code
of Federal Regulations.

Research partners include commercial or non-profit organizations that conduct or
support scientific research, the development of therapeutics, medical devices or
related material to treat, diagnose or predict health conditions. In some
circumstances, a research partner or Ancestry may have a financial interest in
the research arrangement. A list of our research partners can be found here.

Law Enforcement

Ancestry does not voluntarily provide data of any kind to governmental or
judicial bodies or to law enforcement agencies. To provide our users with the
greatest protection under the law, we require all government agencies seeking
access to Ancestry customers’ data to follow a valid legal process. We do not
allow law enforcement to use the Services to investigate crimes or to identify
human remains.

If we are compelled to disclose your Personal Information to law enforcement, we
will do our best to provide you with advance notice, unless we are prohibited
under the law from doing so. Ancestry produces a Transparency Report where we
list the number of valid law enforcement requests for user data across all our
sites.

Other Legal or Regulatory Process We may share your Personal Information if we
believe it is reasonably necessary to:
 * Comply with valid legal processes (e.g., subpoenas, warrants);
 * Enforce or apply our Terms and Conditions;
 * Protect the security or integrity of the Services; or
 * Protect the rights, property, or safety of Ancestry, our employees, or users.

If Ancestry is Acquired If Ancestry or its businesses are acquired or
transferred (including in connection with bankruptcy or similar proceedings), we
may share your Personal Information with the acquiring or receiving entity. The
promises in this Privacy Statement will continue to apply to your Personal
Information transferred to the new entity. Aggregated Data Ancestry discloses
user information in an aggregated, de-identified form as part of the Services or
our marketing, or in scientific publications published by us or our research
partners. For example, we might note the percentage of immigrants in a State
that are from a particular geographic region or country. Such disclosure will
never include Personal Information, and we will not re-identify it.

 

8.  Your Rights and Choices Regarding Your Personal Information

All users (as defined in our Terms and Conditions) may use our online tools to
1) request a report of what Personal Information they have provided to us, 2)
download a copy of their DNA Data or download a copy of their family trees, and
3) delete their family trees, AncestryDNA test results or account.

Additionally, some data privacy laws, such as the EUEEA’s GDPR, the UK GDPR and
Brazil’s LGPD, provide people with specific rights regarding their Personal
Information. For example:

Right of Access/To Know. You may have a right to request access to your Personal
Information and to be provided with a copy of certain information including the
categories of your Personal Information we collect and disclose. To request a
copy, follow these step-by-step instructions. If you want a copy of your DNA
Data, follow these step-by-step instructions. If you want a copy of your family
trees, follow these step-by-step instructions.

Right of Rectification/Correction. You may have the right to request that we
rectify or correct inaccurate Personal Information about you.

Right of Erasure/Deletion. You have the right, in certain cases, to request that
we restrict (stop any active processing) or delete your Personal Information,
provided there are valid grounds for doing so and subject to applicable law. See
Section 10 for information on how to delete your Personal Information.

Right to Object. You may have the right to object to processing activities in
our legitimate interests where such activities impact on your rights and
freedoms as an individual. Also, when you consent to processing of your Personal
Information for a specified purpose, you may withdraw your consent at any time
without affecting the lawfulness of processing based on consent before its
withdrawal. We will stop any further processing of your data for that purpose.

Right to Restriction. You have the right to request a restriction on our
processing of your Personal Information, for example, where you believe that the
processing is based on inaccurate data or not processed in a lawful manner.

Right to Data Portability. You may have the right to receive certain of your
Personal Information in a format that can be transmitted to another data
controller.

Right to Complain. You have the right to make a complaint to the Irish Data
Protection Commission (Complaints handling, Investigations and Enforcement For
Individuals | Data Protection Commissioner) or any other competent supervisory
authority in the country of residence.

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You can exercise these rights by using the tools described below or by
contacting Ancestry. Details and options for accessing this information are
listed in Section 15.

Type Choices Ancestry You can access and update the Personal Information (such
as your email address, username, profile information, etc.) you provide to
Ancestry at any time in the following sections of the privacy settings:
 * Public Profile;
 * Account Settings;
 * Communications Settings; and
 * DNA Settings.

To learn how to manage the privacy settings for any family trees you have
created on Ancestry, you can visit your Tree Settings or click here. Related
Brands Ancestry strives to make it simple for you to manage your privacy across
the Services. You can manage your privacy settings for our related brands here.
Mobile Apps You can also control your information using the settings available
in our mobile applications, such as the Ancestry, and Find a Grave, apps.
Advertising We use cookies and similar tracking technologies and integrations
with third party marketing and advertising partners to collect data about your
interests or behaviors to serve you targeted ads. You may change your settings
as described in our Cookie Policy. For information on “Do Not Track” please see
our Cookie Policy. Family Tree Information Download Ancestry allows you to
download your family tree information in the standard GEDCOM family tree file
format in your Tree Settings. Learn how here. DNA Data Download You can download
a file with your DNA Data. If you download your DNA Data, you do so at your own
risk. To learn how, and for more information on what is included in your DNA
Data download, go here.

 

9.  What Are Our Retention Practices?

Ancestry Services are fundamentally premised on the notion that the personal
voyage of self-discovery is not a one-time event and continues over lengthy
periods of time—possibly lifetimes. Additionally, and with particular regard to
our subscribers and DNA customers who pay fees or purchase subscriptions, the
ongoing enhancement of our collections of historical records and DNA features
provide benefits and insights to our users over time. As a result, our retention
practices reflect this ongoing value by retaining user accounts on our system
until our users inform us of their desire to delete their data or close their
accounts.

Information Category Retention Period Account and Profile Ancestry will retain
the Personal Information you provide while creating your account and your
profile until such time as you delete your account. Family Tree Due to the
multi-generational significance of family trees, Ancestry will retain your
family tree data to provide you with continuous access, updated features, and
the ability to enhance your family tree. Your family tree data is kept until you
delete your family tree or your account. DNA

Ancestry retains your DNA Data to provide you with the features and
functionality you purchase (or are gifted), including continuously updated
features, increasingly granular ethnicity estimates and improved regions and
communities, as well as new other features based on your DNA Data. Your DNA Data
is kept until you delete your AncestryDNA test results or your account.

If you were a customer of AncestryHealth, our AncestryHealth laboratory partners
are required to retain your DNA Data and test result for a period of at least
seven years, or as required by state law and the Clinical Laboratory
Improvements Act (CLIA) and the guidelines that apply to laboratories certified
by the College of American Pathologists (CAP).

Related Brands Some of our related brands (AncestryDNA, Fold3, Forces War
Records, Newspapers.com™, Archives, We Remember, and Find a Grave) have their
own account logins and will retain the Personal Information you provide while
creating your account and your profile as needed to provide you with continuous
and updated Services until such time as you ask us to delete it. Usage
Information We retain usage information (e.g., visits to sites) in a
depersonalized or aggregated form. Once aggregated, this information ceases to
be Personal Information and will not be subject to user deletion requests.

 

10.  How Can I Delete My Personal Information?

You can delete your Personal Information from Ancestry at any time.

Information Category How To Delete Personal Information

You can delete your Personal Information from Ancestry by following these
instructions.

If you have shared information with other users (for example, by making your
family trees public or by sharing your DNA Results directly with other users),
Ancestry will not be able to remove any copies of information that other users
may have retained, which can only be removed by your contacting the other user
and asking them to delete it.

Please direct any request to remove information from linked archival records to
the responsible archival entity.

We will consider requests for removal of Personal Information from the
searchable indexes of the records we hold on a case-by-case basis in accordance
with law.

For information on Personal Information processed by Ancestry relating to
non-Ancestry users please click here.

Genetic

If you request that Ancestry delete your DNA Data, we will delete all Genetic
Information, including any derivative Genetic Information (ethnicity estimates,
genetic relative matches, etc.) from our production, development, analytics, and
research systems within 30 days.

To request the destruction of your Biological Samples, you must contact Member
Services. If you have agreed to our Informed Consent to Research, we will not be
able to remove your Genetic Information from active or completed research
projects, but we will not use it for any new research projects.

General There may be some latency in deleting your Personal Information from our
backup systems after it has been deleted from our production, development,
analytics, and research systems. Our laboratory partners may also retain
information they receive from us to comply with laws or regulations requiring
retention of certain data, such as the Clinical Laboratory Improvements
Amendments regulations administered by the U.S. Food and Drug Administration.
Ancestry also retains certain information as reasonably necessary to comply with
our legal obligations (including law enforcement requests), resolve disputes,
maintain security, prevent fraud and abuse, as well as to comply with tax,
payment industry, securities, and clinical regulatory compliance requirements.
Related Brands To delete information from our related brands (Fold3, Forces War
Records, Newspapers.com™, Archives, We Remember, and Find a Grave), you can
contact us at the related brand and request that your Personal Information be
deleted from that service. Some Services may also have an online request form
accessible from that service’s account settings menu and viewable here.

 

11.  Security

Ancestry maintains a comprehensive information security program designed to
protect our customers’ Personal Information using administrative, physical, and
technical safeguards.

The specific security measures used are based on the sensitivity of the Personal
Information collected. We have measures in place to protect against
inappropriate access, loss, misuse, or alteration of Personal Information
(including Genetic Information) under our control.

The Ancestry security team regularly reviews our security and privacy practices
and enhances them as necessary to help ensure the integrity of our systems and
your Personal Information.

We use secure server software to encrypt Personal Information (including Genetic
Information), and we only partner with security companies that meet and commit
to our security standards. While we cannot guarantee that loss, misuse, or
alteration of data will not occur, we use appropriate technical and
organizational measures to prevent this.

It is also important for you to guard against unauthorized access to your
Personal Information by maintaining strong passwords and protecting against the
unauthorized use of your own computer or device.

 

12.  International Data Transfers

We are a global business and will transfer your Personal Information to
countries other than your own country, including but not limited to the United
States, Ireland, the United Kingdom and France. Such countries may not offer the
same level of data protection as in your home country. When we transfer your
Personal Information (including your Genetic Information) between Ancestry’s
Ireland-based company and Ancestry’s U.S.-based companies for processing in the
United States, we rely on established transfer mechanisms such as Standard
Contractual Clauses or the Data Privacy Framework. Ancestry remains responsible
for any of your Personal Information that is shared with third parties for
external processing on our behalf under the Accountability for Onward Transfer
Principle of the Data Privacy Framework.

Ancestry and its subsidiaries (namely Ancestry.com Operations Inc, Ancestry.com
Operations L.P. Ancestry.com DNA LLC, Ancestry International DNA LLC, FindAGrave
Inc and iArchives Inc.) comply with the EU-U.S. Data Privacy Framework (EU-U.S.
DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy
Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
Ancestry has certified to the U.S. Department of Commerce that it adheres to the
EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard
to the processing of personal data received from the European Union in reliance
on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on
the UK Extension to the EU-U.S. DPF. Ancestry has certified to the U.S.
Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework
Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal
data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is
any conflict between the terms in this privacy policy and the EU-U.S. DPF
Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To
learn more about the Data Privacy Framework (DPF) program, and to view our
certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and
the Swiss-U.S. DPF, Ancestry commits to resolve DPF Principles-related
complaints about our collection and use of your Personal Information. EU and UK
and Swiss individuals with inquiries or complaints regarding our handling of
Personal Information received in reliance on the EU-U.S. DPF and the UK
Extension to the EU-U.S. DPF and the Swiss-U.S. DPF should first contact
Ancestry at: privacy@ancestry.com.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and
the Swiss-U.S. DPF, Ancestry commits to cooperate and comply respectively with
the advice of the panel established by the EU data protection authorities (DPAs)
and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory
Authority (GRA) and the Swiss Federal Data Protection and Information
Commissioner (FDPIC) with regard to unresolved complaints concerning our
handling of personal data received in reliance on the EU-U.S. DPF and the UK
Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

As set forth in Annex I of the DPF Principles, in certain circumstances, an
individual has the right to invoke binding arbitration to resolve complaints not
resolved by other means. The Federal Trade Commission has jurisdiction over
Ancestry’s compliance with the EU-U.S. Data Privacy Framework EU-U.S. DPF and
the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.

 

13.  Changes to This Privacy Statement

We may modify this Privacy Statement at any time, but we will provide prominent
advance notice of any material changes to this Privacy Statement, such as by
posting a notice through the Services, on our websites, or sending you an email,
to provide you the opportunity to review the changes and choose whether to
continue using the Services.

We will also notify you of non-material changes to this Privacy Statement as of
their effective date by posting a notice through the Services, on our websites,
or sending you an email.

If you object to any changes, you may delete your account as described in
Section 10.

 

14.  Legal Bases Under EU General Data Protection Regulation for Processing
Personal Information of EU Residents

Under EU/EEA and UK law, we are required to specify the purposes for which we
process your Personal Information and the legal bases which we rely on to do
this. Ancestry relies on a number of legal bases to collect and process your
Personal Information and Genetic Information. You can view the details of our
legal bases here.

 

15.  Identity and Contact Details of the Data Controller

Customers in the United States

If you reside in the United States, Ancestry.com Operations, L.P., Ancestry.com
Operations Inc., and Ancestry.com DNA, LLC, are responsible for the use of your
data and for responding to any requests related to your Personal Information.

 

  Email Postal Address For Users Located in the United States
privacy@ancestry.com Ancestry.com Operations, L.P.
Attn: Privacy Office
153 Townsend Street, Suite 800
San Francisco, CA 94107 US State Privacy Requests usprivacyrequests@ancestry.com
N/A California Authorized Agent Support
thirdpartyauthorizationrequests@ancestry.com N/A

 

Customers Outside the United States

If you reside outside the United States, Ancestry Ireland Unlimited Company is
your data controller.

Users outside of the United States may contact the Irish Data Protection
Commission, or your local Data Protection Authority.

 

  Email Postal Address For Users Located Outside of the United States
dpo@ancestry.com Ancestry Ireland Unlimited Company
Attn: Privacy Office
52-55 Sir John Rogerson’s Quay
Dublin D02 NA07
Ireland

 

For Ancestry Customers. For details on how to contact us, you can click here, or
you can submit questions via chat.

Law Enforcement Requests. Requests for information from law enforcement should
follow Ancestry’s Guide for Law Enforcement.

 

16.  US Resident Additional Privacy Statement

Ancestry provides this US Resident Additional Privacy Statement (“US
Statement”), applicable to California, Colorado, Connecticut, Utah, Virginia,
and other U.S. residents, as a supplement to our Privacy Statement, to provide
information as to how you may exercise your rights under the California Consumer
Privacy Act of 2018 (“CCPA”), the Colorado Privacy Act (“CPA”), the Connecticut
Data Privacy Act (“CTDPA”), and the Virginia Consumer Data Protection Act
(“VCDPA”). This US Statement covers all Ancestry websites, services, and mobile
apps that link to this US Statement, including: Ancestry, AncestryDNA, Fold3,
Forces War Records, Newspapers.com™, Archives, We Remember, and Find a
Grave (throughout, collectively, as applicable “Ancestry” “we” or “our”). It
applies to the Personal Information (defined above) we collect from your use of
our Services and through any other means by which you engage with us.

16.1  Categories of Personal Information

Ancestry collects, and has collected in the 12 months prior to the effective
date of this US Statement, the following categories of Personal Information:

 * Identifiers, such as name, username, postal address, unique personal
   identifier, online identifier, IP address, your mobile device identifier,
   email address, account name, driver’s license.
 * Personal information described in subdivision (e) of Section 1798.80 not
   covered by an existing category (physical characteristics or descriptions).
 * Characteristics of protected classifications under applicable state or
   federal law, such as self-reported assigned sex at birth and birthdate. This
   also includes Your Content (as defined in our Terms and Conditions) you
   choose to disclose with us that is considered a legally protected class under
   applicable state or federal law.
 * Commercial information, such as products or services purchased, obtained, or
   considered or other purchasing or consuming histories or tendencies.
 * Internet usage information, such as your browsing history, search history,
   and information regarding your interaction with our sites and advertisements.
 * Geolocation data, such as location of your device or computer and any
   metadata associated with digital photographs uploaded to Find a Grave,
   including the location, date, and time the photo was taken.
 * Sensory data, such as audio, electronic, and visual information (e.g., audio
   or video recordings you upload, recordings of calls with Ancestry Member
   Services or information you voluntarily disclose when doing consumer insights
   research with us).
 * Inferences derived from Personal Information, such as to suggest familial
   relationships and to create consumer profiles for the purposes of research,
   product development and marketing.
 * Sensitive Personal Information, such as driver’s license, account login
   information, racial or ethnic origin, and genetic data, depending on how you
   use the services. We do not use or disclose Sensitive Personal Information to
   infer characteristics about you, other than those inferences that are an
   inherent part of the Ancestry services, such as your ethnicity estimate,
   traits, and Genetic Communities.

Some categories of information are collected only if you use certain of our
Services.

16.2  Business Purposes

Ancestry uses the categories of Personal Information described in Section 16.1
for the following business purposes:

 * Providing, personalizing, improving, updating, and expanding Ancestry’s
   Services;
 * Communicating to you about the Services;
 * Helping to ensure security and integrity of the Services; and
 * Marketing new products and offers from us or our business partners based on
   your interests.

16.3  Categories of Sources of Personal Information

Ancestry collects, and has collected in the 12 months prior to the effective
date of this US Statement, categories of Personal Information described in
Section 16.1 from the following categories of sources:

 * You, our user/visitor—this source of Personal Information depends on your use
   of the Services, including when you submit Your Content (as defined in our
   Terms and Conditions);
 * The Ancestry Companies (defined in Section 7);
 * Public records;
 * Historical records; and
 * Third parties.

16.4  Disclosure of Personal Information for Business Purposes

Ancestry discloses, and has disclosed in the 12 months prior to the effective
date of this US Statement, with the following categories of third parties the
correlating categories of Personal Information for a business purpose:

Categories of Third Parties  The Categories of Personal Information We Disclose
Other Ancestry Users (if you disclosed your Personal Information on Ancestry)
 * Identifiers;
 * Categories of personal information described in Section 1798.80(e) of the
   California Civil Code; and
 * Characteristics of protected classes under applicable state or federal law.

Ancestry Companies
 * Identifiers;
 * Categories of personal information described in Section 1798.80(e) of the
   California Civil Code;
 * Characteristics of protected classes under applicable state or federal law;
 * Commercial information;
 * Machine-readable DNA data (only between Ancestry and AncestryDNA);
 * Internet usage information;
 * Geolocation data;
 * Sensory data; and
 * Inferences.

Service Providers
 * Identifiers and categories of personal information described in Section
   1798.80(e) of the California Civil Code such as email address and unique
   personal identifiers generated by Ancestry (tube code);
 * Biological Samples;
 * Characteristics of protected classes under applicable state or federal law
   (self-reported sex assigned at birth, birthdate) are disclosed to our partner
   laboratories;
 * Commercial information;
 * Internet usage information;
 * Geolocation data;
 * Sensory data; and
 * Inferences.

Research Partners Refer to the Informed Consent to Research for information on
what is disclosed with research partners, which includes:
 * Identifiers;
 * Categories of personal information described in Section 1798.80(e) of the
   California Civil Code;
 * Characteristics of protected classes under applicable state or federal law;
 * Commercial information;
 * Machine-readable DNA data;
 * Internet usage information;
 * Sensory data; and
 * Inferences.

Law Enforcement or Other Regulatory Bodies We do not voluntarily disclose your
Personal Information to law enforcement or regulatory bodies. We require a valid
legal process as described in Section 7 before we would provide any data to law
enforcement. For information on what data has been disclosed, see our bi-annual
Transparency Report.

16.5  Disclosure and Advertising Preferences

Ancestry shares, and has shared in the 12 months prior to the effective date of
this US Statement, with the following categories of third parties the
correlating categories of Personal Information for targeted advertising:

Categories of Third Parties  The Categories of Personal Information We Disclose
Marketing and Advertising Partners
 * Identifiers;
 * Commercial information;
 * Internet usage information;
 * Inferences.

We use cookies and similar tracking technologies to disclose information with
our service providers and third-party partners for a variety of reasons,
including to measure, target, and serve advertisements as further described in
this Privacy Statement.

Under the laws in certain US jurisdictions, you have the right to opt out of our
sharing of your Personal Information for online targeted advertising purposes.
You can learn more about our practices and the controls we provide you or opt
out of certain types of such sharing by visiting our Cookie Policy. To change
your preferences around targeted advertising, please visit our Do Not Sell or
Share my Personal Information/Opt Out of Targeted Advertising page or the “Do
Not Sell or Share My Personal Information” link in the footer of some of our
sites. Ancestry does not sell or share your Personal Information for other
purposes.

Some browsers or plug-ins use a Global Privacy Control (GPC), which you can
learn more about at https://globalprivacycontrol.org. If our site detects a GPC
signal from your device, we will interpret it as a request to opt out of selling
or sharing your Personal Information and to opt out of targeted advertising. If
you opt out of targeted advertising via the GPC or the opt-out preference on the
Do Not Sell or Share my Personal Information/Opt Out of Targeted Advertising
page, we may still deliver advertising to you that is not tailored based on your
Personal Information.

These opt-outs are browser and device-specific. If you use multiple devices such
as your smartphone, laptop, or tablet when you engage with Ancestry Services,
you will need to specify your consent choices from each device. If you clear
cookies from the cache in your browser, your “Do Not Sell or Share” preference
will be erased, and you’ll need to reset it.

Ancestry does not sell or share your Genetic Information with third-party
marketers, insurance companies, or employers, and we will not use your Genetic
Information for marketing or personalized advertising without getting your
explicit consent.

16.6  Exercising Your Rights

16.6.1  Right to Know. You may have the right to request that we disclose what
Personal Information we collect, use, disclose, or share. This includes the
right to request the categories of Personal Information we have collected about
you, the categories of sources of Personal Information, the business purpose for
collecting, disclosing, or sharing Personal Information, the categories of third
parties with whom we disclose or share categories of Personal Information, and
the specific pieces of Personal Information we have collected about you.

If you are submitting a request to know on your own behalf, there are two ways
to make your request: online or by email.

To submit your request to know for Ancestry online, follow these step-by-step
instructions on how to download your account data. This report will not include
a copy of your DNA Data or family trees. If you want a copy of your family
trees, follow these step-by-step instructions. If you want a copy of your DNA
Data, follow these step-by-step instructions. Please note that if you download
your DNA Data, you do so at your own risk.

To submit your request to know for our related brands (AncestryDNA, Fold3,
Forces War Records, Newspapers.com™, Archives, We Remember, and Find a Grave),
you can always contact us at the related brand and, for some Services, they may
also have an online request form accessible from that service’s account settings
menu (contact information and link to online request form, if available, are
here).

To email your request to know, email us at usprivacyrequests@ancestry.com. We
are required to verify your identity before providing you with a copy of your
data. We will require you to provide proof of identity and current address
(e.g., you may be required to provide a copy of your government-issued ID, which
will be used solely to verify your identity and address).

If you are an “Authorized Agent” pursuant to the CCPA/CPRA and are submitting a
request to know on behalf of one of our users, see Section 16.6.3.

16.6.2 Right to Delete. You may have the right to request that we delete your
Personal Information.

You may submit a request to delete your own information either online or by
email. To delete your Personal Information, you must delete your account and,
once an account deletion request is completed, this process is irreversible.
Your information (including family trees, records, photos, and DNA Data) will be
permanently deleted.

To submit your request for deletion from Ancestry online, follow these
step-by-step instructions on how to delete your account. To submit your request
for deletion from our related brands (AncestryDNA, Fold3, Forces War Records,
Newspapers.com™, Archives, We Remember, and Find a Grave), you can always
contact us at the related brand and, for some Services, they may also have an
online request form accessible from that service’s account settings menu
(contact information and link to online request form, if available, are here).

To email your request to delete, email us at usprivacyrequests@ancestry.com. We
are required to verify your identity before we delete your data. We will require
you to provide proof of identity and current address (e.g., you may be required
to provide a copy of your government-issued ID, which will be used solely to
verify your identity and address).

If you are an “Authorized Agent” pursuant to the CCPA/CPRA and are submitting a
request to know on behalf of one of our users, see Section 16.6.3.

16.6.3  Authorized Agents. In applicable jurisdictions, US residents can use
authorized agents to make requests to know and requests for deletion. To use an
authorized agent, email us at thirdpartyauthorizationrequests@ancestry.com. Note
that even if you choose to use an authorized agent for a request, your may still
need to work directly with us to provide:

 * Signed permission from the consumer allowing the authorized agent to act on
   the consumer’s behalf.
 * Verification of the consumer’s identity (to be made directly by the consumer
   to us). We will require proof of identity and address (e.g., a copy of your
   government-issued ID, which will be used solely to verify your identity and
   address).

The report will be delivered to you via your Ancestry account. The report does
not include a copy of the consumer’s DNA Data or family trees. If you want to
download their family trees or DNA Data, see Section 16.6.1.

16.6.4 Right to Appeal. Depending on where you live, if your request to know or
delete your data is denied, you may have the right to appeal. You can do so by
contacting us at usprivacyrequests@ancestry.com.

16.6.5 Right to Correct. You have the right to correct inaccurate Personal
Information that we maintain about you. You can do so by visiting Account
Settings or contacting us at usprivacyrequests@ancestry.com.

16.7  Selling. To opt out of targeted advertising, please see Section 16.5.

16.8  Sensitive Personal Information. We process sensitive personal information
collected about you only to provide the Services, including to:

 * Maintain the quality and safety of the Services;
 * Improve the Services;
 * Detect security incidents;
 * Resist and prosecute malicious, deceptive, fraudulent, or illegal actions
   directed at Ancestry; and
 * Maintain or service accounts, provide customer service, process or fulfill
   orders and transactions, verify customer information, process payments,
   provide analytic services, and provide storage.

We may also process this sensitive personal information as needed to help ensure
people’s physical safety and as required by applicable law.

16.9  Non-discrimination. We will not discriminate against you for exercising
any of your rights under applicable US privacy regulations.

16.10  California’s Shine the Light Law. California Civil Code Section 1798.83,
known as the “Shine the Light” law, permits users who are California residents
to request and obtain from us a list of what Personal Information (if any) we
disclosed to third parties for their direct marketing purposes in the preceding
calendar year and the names and addresses of those third parties. Requests may
be made only once a year and are free of charge. Under Section 1798.83, Ancestry
currently does not share any Personal Information with third parties for their
own direct marketing purposes.

16.11  Annual Reporting. Click here to see our annual, global Right to
Know/Subject Access and Right to Delete requests.

16.12  Contact Us. If you have questions about our US-related privacy policies
or practices, please contact us at usprivacyrequests@ancestry.com.

16.13  Actions for Relief. Various federal, state, and local laws may protect
your Personal Information.

California residents who wish to allege a violation of the California Genetic
Information Privacy Act (GIPA) may file a complaint with the California Attorney
General or their district attorney. Residents of cities with more than 750,000
residents may file a complaint with their city attorney, and residents of cities
with full-time city prosecutors may file a complaint with their city prosecutor.
If you wish to file a complaint with your district attorney, city attorney, or
city prosecutor, contact their local office for more information. California
residents who believe that their Personal Information was used improperly may
file a complaint with the California Attorney General or California Privacy
Protection Agency (CPPA).

Minnesota residents who wish to allege a violation of the Minnesota Genetic
Information Privacy Act (GIPA) may file a complaint with the Minnesota
Department of Commerce, pursuant to Minn. Stat. §45.027.

Virginia residents who wish to allege a violation of Va. Code Ann. §59.1-593
through §59.1-602 of 2023 (relative to genetic data privacy) may file a
complaint with the Virginia Attorney General.

Residents of other states who believe that their Personal information was used
improperly may file a complaint with their attorney general.

 

17.  Australian Resident Additional Privacy Statement

If the Australian Privacy Act 1988 (Cth) (Privacy Act) applies to the handling
of your Personal Information, the following clauses will also apply.

Genetic Information is considered “Sensitive Information” as set out under the
Privacy Act. We will collect, use or disclose sensitive information about you
only as permitted by law, for example where we have received your consent to do
so or the collection is required or authorized by law.

In relation to Section 8 (Your Rights and Choices Regarding Your Personal
Information), you may have the right to make a complaint to the relevant privacy
or data protection regulator in your jurisdiction. However, if you have any
questions or concerns about our handling of your Personal Information, or if you
believe we have not complied with this Privacy Statement or the relevant privacy
law in your jurisdiction, we would appreciate it if you contact us in the first
instance using the details in Section 15. We will investigate the complaint and
determine what action, if any, to take.

 

18.  Brazilian Resident Additional Privacy Statement

This section addresses the rights and obligations established by Law 13.709/2018
– Brazilian General Data Protection Regulations ("LGPD") that apply when:

 * The operation of Personal Information processing occurs in Brazil;
 * You offer products and services in Brazil; or
 * When Personal Information is collected in Brazil.

The law grants users certain rights, as described in Section 8. In addition to
the rights provided in Section 8, the LGPD provides other rights:

 * Information of entities with which the controller has shared data. You may
   ask Ancestry to provide information regarding sharing of Personal Information
   with third parties;
 * Anonymization, blocking or deleting unnecessary, excessive, or unlawfully
   processed data. Due to the principles of adequacy and necessity, you may
   request that Ancestry anonymize, block or delete unnecessary, unreasonable,
   or unlawfully processed Personal Information;
 * Revocation of Consent. You may request the revocation of the Consent given to
   Ancestry to process Personal Information at any time; and
 * Opposition to Treatment if Improper. You may object to improper processing of
   Personal Information.

   To exercise any of these rights, please see Section 8.

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