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Effective URL: http://help.vidcast.io/en/articles/5430876-troubleshoot-camera-and-screen-share-issues
Submission: On March 26 via manual from MD — Scanned from DE
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Go to Vidcast All Collections Create Troubleshoot Camera and Screen Share Issues TROUBLESHOOT CAMERA AND SCREEN SHARE ISSUES If you have trouble enabling screen share, check your system and browser preferences to ensure screen sharing is enabled Written by Nikki Heyder. Updated this week Sometimes incorrectly set permissions for your browser and/or system can prevent you from recording your Vidcast. These can also affect your ability to record your screen. In this article you will find: * How to set browser permissions * How to set system permissions * Further troubleshooting tips -------------------------------------------------------------------------------- BROWSER PERMISSIONS *Keep in mind, Vidcast recordings can only be made using Chrome or Microsoft Edge browsers. CHECK CAMERA PERMISSIONS IN CHROME * To check camera permissions in the Chrome browser, simply click on the lock icon next to your browser search bar. * Once you see the above menu, make sure both Camera and Microphone options are toggled on. CHECK CAMERA PERMISSIONS IN MS EDGE * To check camera permissions in the MS Edge browser, simply click on the lock icon next to your browser search bar and then click Permissions for this site. * Make sure you are reviewing permissions for https://vidcast.io and then check that both Camera and Microphone are set to Allow. -------------------------------------------------------------------------------- SYSTEM PERMISSIONS Still having trouble after correctly setting your browser settings? Let's move to checking your system permissions. CHECK CAMERA PERMISSIONS FOR MAC For Mac users: go to System Settings > Privacy & Security > Camera and/or Microphone. Then check that the Google Chrome and/or Microsoft Edge options are toggled on. CHECK SCREEN RECORDING PERMISSIONS FOR MAC Go back to System Settings > Privacy & Security > Screen Recording... ...and ensure the check box(es) next to Chrome/Microsoft Edge are selected. A pop-up should appear indicating that Google Chrome (or Microsoft Edge) will need to quit before it is able to record the contents of your screen. Click "Quit & Reopen" to exit out of all running instances of Google Chrome. And then, simply reopen Chrome or Edge and finish recording your Vidcast! -------------------------------------------------------------------------------- CHECK CAMERA AND SCREEN PERMISSIONS FOR PC For PC users: go to Settings > Privacy. In the sidebar on the left, under "App Permissions" click Camera. Make sure that the "Allow apps to access your camera" toggle is turned on. Then scroll down to the next section, called "Allow desktop apps to access your camera". Your browser (Chrome or Edge) should be listed under this section. Just like before, make sure the toggle is turned on. Then just reopen Chrome or Edge and finish recording your Vidcast! -------------------------------------------------------------------------------- FURTHER TROUBLESHOOTING TIPS * Check to see if the issue occurs both when using Chrome and MS Edge (Mac version can be downloaded here). If just one browser works, the issue probably lies with the browser. * Make sure your browser is updated to the most recent version. For Chrome, you can copy/paste chrome://settings/help into your search bar. And for Edge, use edge://settings/help * If all permissions are set correctly and recording still does not work, you can paste this command chrome://restart or edge://restart into your search bar and hit enter. This will fully reset the browser. -------------------------------------------------------------------------------- Still needing assistance? Reach out to us at help@vidcast.io or chat with us on vidcast.io. Did this answer your question? 😞😐😃