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URL:
https://support.squarespace.com/hc/en-us/articles/360000851908-GDPR-and-Squarespace
Submission: On June 06 via manual (June 6th 2024, 12:15:12 pm UTC) from FR — Scanned from FR

Form analysis
3 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search" autocomplete="off">
  <input type="submit" name="commit" value="Search">
</form>

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search">
  <input type="submit" name="commit" value="Search">
</form>

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search">
  <input type="submit" name="commit" value="Search">
</form>

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{ "top::memberareas:billingsignup":"New Release Team (Chat)",
"top::memberareas:creatingmemberareas":"New Release Team (Chat)",
"top::memberareas:managingmemberareas":"New Release Team (Chat)",
"top::courses:billing":"New Release Team (Chat)", "top::courses:editing":"New
Release Team (Chat)", "top::courses:managingmembers":"New Release Team (Chat)",
"top::media:video-storage":"New Release Team (Chat)",
"top::project:projects":"New Release Team (Chat)", "top::project:invoices":"New
Release Team (Chat)", "top::project:formsubmissions":"New Release Team (Chat)" }
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{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US
&
Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2022-10-31T08:17:58Z","intervals":[{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640}]},{"id":360000418191,"name":"Social
Team Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account
Management VIP Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live
Chat Business Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2024-06-04T14:03:48Z","intervals":[{"start_time":1680,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":5995587746445,"name":"Live
Chat AUS/NZ Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2024-06-04T14:04:05Z","intervals":[{"start_time":1680,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":18405093826701,"name":"[Inactive]
Live Chat Acuity Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email
- IntouchCX (COSO-3757)","time_zone":"Eastern Time (US &
Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email
- 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US &
Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product
Support Business Hours","time_zone":"Eastern Time (US &
Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live
Chat - Acuity CUSU HVCS (COSO-4219)","time_zone":"Eastern Time (US &
Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2024-04-29T14:59:38Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}
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Squarespace Help CenterPrivacy and SecurityCookies, privacy, and policies

GDPR AND SQUARESPACE

IMPORTANT INFORMATION ABOUT GDPR, AND WAYS TO GET STARTED WITH YOUR COMPLIANCE.

Last updated November 29, 2023

English

SECTIONS

The General Data Protection Regulation (EU GDPR) is a European privacy law that
regulates how individuals and organizations may collect, use, and retain the
personal data of individuals.

Following the exit of the United Kingdom of Great Britain and Northern Ireland
(UK) from the European Union (EU), the EU GDPR forms part of the body of
retained EU law in the UK (UK GDPR), along with the UK Data Protection Act 2018
(DPA 2018), continues to be part of UK law.

References to the GDPR and its provisions in this guide include the law as it
applies to both EU GDPR and UK GDPR.

If individuals from the European Economic Area (EEA), the UK, or Switzerland
visit your website or Acuity page this guide covers what you should know as a
Squarespace user. For general information about data privacy in other parts of
the world, visit Data privacy and Squarespace.

Note

This guide is available as a resource, but should not be construed or relied
upon as legal advice. Per our Terms of Service, Squarespace doesn't provide
advice or recommendations regarding laws applicable to your site or business.

GDPR BEST PRACTICES FOR SQUARESPACE

While we can’t offer legal advice, here are some best practices that will help
you get started with your GDPR compliance.

PERSONAL DATA AUDIT

Review your website, your scheduler, and other Squarespace products and look for
areas where you collect personal data, bearing in mind the modified GDPR
definition of personal data.

Some questions to consider:

* Do you collect personal data via Squarespace products using third-party
services? (e.g., Google Analytics, a form block connected to Mailchimp and
Google Drive). You should read the privacy policies of those services.
* Do you download or export data from your Squarespace products into another
system?
* Do you combine the personal data you collect with other sources of data?
* Are you gathering information you don’t need?

CREATE (OR UPDATE) YOUR PRIVACY POLICY

After you’ve identified your data collection activities, the GDPR requires that
you provide individuals with specific information about how you collect and
process their personal data. Posting a privacy policy provides clarity regarding
your use of visitors’ information. Consider making a privacy policy page on your
site or scheduler that documents:

* What information you collect. (For example, in your terms, you can include
this list of cookies your site uses.)
* Why you collect that information
* Who you share that information with
* How long you'll store that information
* If you intend to transfer such information outside of the European Economic
Area.
* Any other information required under the GDPR

For more tips on privacy policies for websites, visit Sharing policies and terms
on your site, and Sample messages for your Squarespace website privacy policy.
To learn how to use a Acuity intake form to add your privacy policy to your
scheduler, visit Client intake forms and agreements in Acuity.

WHO IS AFFECTED BY THE GDPR?

While the GDPR is an EU/UK regulation, it extends to organizations in other
countries that service EU/UK residents. It affects organizations:

* Based in the EU, the UK, and Switzerland
* Outside of the EU, the UK, and Switzerland offering goods or services to, or
monitoring, EU, UK, or Swiss residents

WHAT’S CONSIDERED PERSONAL DATA?

Under the GDPR, personal data is any information that can reasonably identify a
specific living person, either alone, or with other information. This broad
definition includes traditional personal data—like dates of birth, names,
physical addresses, email addresses—and location data, biometric data, financial
information, and more.

To learn more about what is considered personal data in the EU and UK, visit the
information pages of the European Commission, Data Protection Commission of
Ireland, and Information Commissioner's Office.

DO I NEED TO SIGN A DPA WITH SQUARESPACE?

When you sign up for Squarespace, you agree to our Terms of Service, and our
DPA. You don't need to request or sign a separate physical document. Review our
Privacy Policy.

COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small pieces of data that websites store on a device. Cookies can
improve your visitors’ browsing experience because they help websites remember
preferences and understand how people use different features. Similar
technologies include pixels, tags, local storage, and device fingerprinting.
Websites use these technologies to:

* Identify visitors
* Enable the website to function efficiently
* Personalize content
* Permit online behavioral target advertising

In the EU and the UK, cookie laws are currently governed by the E-Privacy
Directive, and The Privacy and Electronic Communications Regulations 2003 (SI
2003/2426) (PECR 2003) (as amended), respectively. PECR 2003 continues to apply
in the UK as retained EU law. The cookie laws in the EU and UK require website
owners to take certain steps before dropping non-essential cookies on EU/UK
visitors.

ALERTING VISITORS TO NON-ESSENTIAL COOKIES

Websites that drop non-essential cookies need to, through the use of a cookie
banner, take the following minimum steps:

1. Provide clear and comprehensive information regarding the website’s cookie
usage.
2. Display that information prominently so visitors can easily access it.
3. Obtain consent from the website visitor to drop the non-essential cookies.

The GDPR changed the concept of consent required from visitors. Before the GDPR,
websites relied on implied consent, where continued use of the website was
considered enough consent to drop non-essential cookies. Now, unambiguous
consent is required, meaning the visitor needs to provide “clear affirmative
action consent” to the use of non-essential cookies. You need to obtain
affirmative consent before placing non-essential cookies on visitors' devices.
The website also needs to allow the visitor to manage their cookies preferences.

To learn more about cookies and similar technologies, review this guidance from
the UK’s Information Commissioner’s Office .

HOW DOES SQUARESPACE HELP ME COMPLY WITH THE GDPR AND EU/UK COOKIE REQUIREMENTS
FOR MY WEBSITE?

By default, we use cookies to run your site and obtain visitor information for
Squarespace analytics. To help you comply with legal requirements in the EU and
UK, you can:

* Disable Activity Log so you don’t collect or view visitors’ IP addresses or
other personal data.
* Disable Squarespace analytics cookies so you don’t place these non-essential
cookies on visitors’ browsers.
* Display a customizable cookie banner so visitors can opt into your use of
cookies.

With Squarespace’s editing tools, you can post your own legal terms or privacy
policies. For example, you can:

* Add content that informs visitors about when and how you collect data
anywhere you can add your own customizable text, like in text blocks.
* Customize the newsletter block with a disclaimer.
* Get consent to send marketing emails.
* Add a cookie banner with customized consent language and a link to your
policies.

To learn about how to add these to your site, visit Sharing policies and terms
on your site.

Note

We built tools for you to manage the cookies your Squarespace site uses, but we
can’t control third-party services you use through connected accounts, product
integrations, or code-based modifications. Review the policies for all services
connected to your Squarespace site to understand your site’s cookie use.

HOW DOES ACUITY SCHEDULING HELP ME COMPLY WITH THE GDPR?

Acuity has tools to help you comply with the GDPR, but being GDPR compliant is
ultimately up to you. How you use and configure your account, and what data you
collect from clients, will factor into your compliance. In Acuity, you can:

* Display terms and conditions in your scheduling instructions.
* Include consent requests on intake forms. You can also require clients to
agree to your terms before buying a package or signing up for a subscription.
* Delete client information in the Client List, delete inactive clients, and
delete clients in bulk.
* Export client data to follow a client's data portability request.

USING SQUARESPACE WITH THIRD-PARTY SERVICES

The GDPR not only affects how the Squarespace products you use process personal
data, but also how other services process data on your behalf. You can use
built-in integrations to connect the Squarespace products to third-party
services, and other methods for integrating additional services, including:

* Connected accounts
* Code Block
* Code Injection (Which lets you use services like Google AdSense)
* Embed Blocks
* Meta Pixel
* Form block storage (Email, Google Drive, Mailchimp)
* Google Analytics
* Payment processors (Stripe or PayPal)
* Social Blocks
* Specific integrations or blocks (e.g., Acuity, ChowNow, Mailchimp)
* Squarespace Extensions

Typically, third-party services accept data from, or embed content into your
site, or other Squarespace products. Squarespace acts as a pass-through for such
data or displayed content. These services may have their own terms of service,
privacy policies, and other practices which are different from ours. It’s
important to carefully review the policies of all services connected to your
Squarespace products.

HOW DOES SQUARESPACE TRANSFER CUSTOMER AND VISITOR DATA OUTSIDE THE EU AND THE
UK?

The GDPR requires certain safeguards when transferring personal data from
outside the EEA, the UK and Switzerland to "third countries," which are all
countries outside these protected areas, including the United States.
Squarespace is committed to treating personal data received from the EEA, the
UK, Switzerland, and elsewhere around the world in a secure and privacy-first
way. Squarespace processes personal data in a way that meets the European
Commission and UK Standard Contractual Clauses.

STANDARD CONTRACTUAL CLAUSES

Squarespace uses the European Commission Standard Contractual Clauses (also
known as Model Contractual Clauses) and the UK’s International Data Transfer
Addendum (UK Addendum) as the legal basis for transferring personal data to
third countries, including the United States.

The European Commission updated the Standard Contractual Clauses on June 4, 2021
to reflect:

* How data processing happens in the modern world.
* The requirements of the EU GDPR.
* Recommendations from the European Data Protection Board The Schrems II
decision by the Court of Justice of the European Union.

On March 21, 2022, the UK’s Information Commissioner’s Office’s updated
requirements related to data transfers outside of the UK, including the use of
an international data transfer agreement and the UK Addendum to the updated
Standard Contractual Clauses, took effect.

We protect your personal data and have put appropriate technical and
organizational safeguards in place to meet these standards. To learn more, visit
our Security Measures page.

DATA PRIVACY FRAMEWORKS

In accordance with Article 45 of the GDPR, an adequacy decision was adopted for
the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and
the UK Extension to the EU-U.S. Data Privacy Frameworks (each individually and
jointly, the “Data Privacy Frameworks”).

Squarespace, Inc. complies with the Data Privacy Frameworks to provide a legal
basis for transfers of personal data to Squarespace, Inc. in the US from, as
applicable, the EEA, Switzerland and the UK. Squarespace, Inc. has certified its
compliance to the Data Privacy Frameworks. You can find our certification here.
To learn more about the Data Privacy Frameworks and DPF Principles, visit the
Data Privacy Framework Program site.

OTHER TRANSFER REQUIREMENTS

Articles 45 to 50 of the GDPR set the various requirements for the lawful
transfers of personal data to third countries or international organizations
that provide an adequate level of protection. These include:

ADEQUACY

Third countries, specified sectors within third countries, or international
organizations, have adequacy if the EU Commission determined they provide an
adequate level of data protection.

In the absence of an adequacy decision, the GDPR allows a transfer if the
controller or processor has provided “appropriate safeguards,” which may
include:

* Approved Codes of Conduct or Approved Certification Mechanisms
* Binding Corporate Rules
* Standard Contractual Clauses

EXCEPTIONS

Exceptions allow transfers in specific situations, like if consent is obtained,
or:

* For the performance or conclusion of a contract
* For the exercise of legal claims
* To protect the vital interests of the data subject when they can't give
consent or for reasons of public interest

To learn more, visit the guidance documents from the European Data Protection
Board or the Information Commissioner’s Office for the UK.

We may use other transfer mechanisms to ensure adequate data protection. We'll
provide more information, as appropriate, if other transfer mechanisms are used
for the lawful transfers of personal data to third countries.

WHERE CAN I GET MORE INFORMATION ABOUT THE GDPR?

Regulators in the EU and UK provide specific guidance on the GDPR and Cookies.
You can view their documentation here:

* Agencia Española de Protección de Datos (Spain)
* Bundesministerium des Innern (Germany)
* Commission Nationale de l’Informatique et des Libertés (France)
* Data Protection Commission (Ireland)
* Full text of the GDPR
* Information Commissioner’s Office (UK)
* Official EU GDPR website
* The European Data Protection Board (EDPB)

Tip

If your business is a large corporation or enterprise looking for premium
support, you may require a custom solution to meet your contracting, payment, or
support needs. To learn more, visit our Enterprise page.

IN THIS GUIDE

GDPR best practices for Squarespace
Personal data auditCreate (or update) your privacy policy

Who is affected by the GDPR?
What’s considered personal data?
Do I need to sign a DPA with Squarespace?
Cookies and similar technologies
Alerting visitors to non-essential cookies

How does Squarespace help me comply with the GDPR and EU/UK cookie requirements
for my website?
How does Acuity Scheduling help me comply with the GDPR?
Using Squarespace with third-party services
How does Squarespace transfer customer and visitor data outside the EU and the
UK?
Standard Contractual ClausesData Privacy FrameworksOther transfer
requirementsAdequacyExceptions

Where can I get more information about the GDPR?

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