kb.vmware.com Open in urlscan Pro
2600:1408:c400:385::2ef  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Loading
×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined throws at
https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh


COOKIE PREFERENCE CENTER




GENERAL INFORMATION ON COOKIES

GENERAL INFORMATION ON COOKIES

When you visit our website, we use cookies to ensure that we give you the best
experience. This information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies by clicking on the
different category headings to find out more and change your settings. However,
blocking some types of cookies may impact your experience on the site and the
services we are able to offer. Further information can be found in our
Cookie Policy.


 * STRICTLY NECESSARY
   
   STRICTLY NECESSARY
   
   Always Active
   Strictly Necessary
   
   Strictly necessary cookies are always enabled since they are essential for
   our website to function. They enable core functionality such as security,
   network management, and website accessibility. You can set your browser to
   block or alert you about these cookies, but this may affect how the website
   functions. For more information please visit www.aboutcookies.org or
   www.allaboutcookies.org.
   
   Cookie Details‎


 * PERFORMANCE
   
   PERFORMANCE
   
   Performance
   
   Performance cookies are used to analyze the user experience to improve our
   website by collecting and reporting information on how you use it. They allow
   us to know which pages are the most and least popular, see how visitors move
   around the site, optimize our website and make it easier to navigate.
   
   Cookie Details‎
   
   
   PLEASE CONFIRM YOUR SETTINGS BY REFRESHING THE PAGE.


 * FUNCTIONAL
   
   FUNCTIONAL
   
   Functional
   
   Functional cookies help us keep track of your past browsing choices so we can
   improve usability and customize your experience. These cookies enable the
   website to remember your preferred settings, language preferences, location
   and other customizable elements such as font or text size. If you do not
   allow these cookies, then some or all of these services may not function
   properly.
   
   Cookie Details‎
   
   
   PLEASE CONFIRM YOUR SETTINGS BY REFRESHING THE PAGE.


 * ADVERTISING
   
   ADVERTISING
   
   Advertising
   
   Advertising cookies are used to send you relevant advertising and promotional
   information. They may be set through our site by third parties to build a
   profile of your interests and show you relevant advertisements on other
   sites. These cookies do not directly store personal information, but their
   function is based on uniquely identifying your browser and internet device.
   
   Cookie Details‎
   
   
   PLEASE CONFIRM YOUR SETTINGS BY REFRESHING THE PAGE.

Back Button


ADVERTISING COOKIES

Filter Button
Consent Leg.Interest
Select All Vendors
Select All Vendors
Select All Hosts

Select All



Clear Filters

Information storage and access
Apply
Confirm My Choices Reject All Allow All

word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word

mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
mmMwWLliI0fiflO&1
Skip to main content
Products and Accounts
Support
Knowledge
Communities
Success
Learning

SearchLoading



My Subscriptions
Loading


Knowledge Base


HOW TO CHANGE THE SUPER USER AND PROCUREMENT CONTACT IN CUSTOMER CONNECT
(2011011)

--------------------------------------------------------------------------------

Last Updated: 10/12/2023Categories: InformationalTotal Views: 249240Language:
Chinese (Simplified)JapaneseEnglish thumbs-up-line 55 like this article
Subscribe to get an email
newsletter with new updates

--------------------------------------------------------------------------------

thumbs-up-line 55 people found this helpful Please provide article feedback:

--------------------------------------------------------------------------------





DETAILS

This article provides information about Super Users and Procurement Contacts
including information about how to find their names and email addresses and how
to change the users who have these roles.






SOLUTION



CHANGING THE SUPER USER OR PROCUREMENT CONTACT

The process to change the Super User and Procurement Contact depends on whether
the user occupying the role is still with the organization.

 

To change a Super User or Procurement Contact if the user is still with the
organization:

Note: Only Super Users, Procurement Contacts, and users with Manage Roles
permissions on the Home folder can make this change. To view your permissions,
see How to view user permissions in Customer Connect (2070468)

 1. Log in to Customer Connect as the Super User or Procurement Contact.
 2. Select Products and Accounts > Accounts > Account Management from the
    navigation bar at the top.
 3. Click the Actions menu towards the right corner of the page and choose
    Change Super User or Procurement Contact.
 4. Select a new Super User or Procurement Contact.
 5. Click Next
 6. Click Confirm. The new Super User or Procurement Contact will receive a
    notification informing them of the change.

In addition to the above, you could also change Super User or Procurement
contact from Users and Permissions on Customer Connect:

 1. Log in to Customer Connect
 2. Select Products and Accounts > Accounts > Users & Permissions from the
    navigation bar at the top.
 3. Select the correct account from the dropdown For-Account
 4. Click on By User tab > select the User
 5. Click the 3 dots next to the user name and choose Change to Super
    User/Procurement Contact
 6. Click Confirm and then click OK 

Note: Only an existing user can be made a Super User. To create a profile, see
How to create a Customer Connect profile (2007005). To add a user to the
account, see How to invite new users to an account in Customer
Connect (2070555).

 

To change a Super User or Procurement Contact if the user is no longer with the
organization:

 1. Ensure that the user taking over the role has been notified.
 2. Request an email or other form of supporting documentation from an officer
    or other person of authority (such as IT manager or above) at your company
    authorizing the change.
 3. Submit a Support Request. For more information, see How to file a Support
    Request in Customer Connect (2006985). When filing your Support Request,
    ensure that you:
    * Choose Change Super User or Procurement Contact from the
      Non-Technical  drop down.
    * Include this information in the Issue description field:
      * The first and last name of the user you are removing from the role.
      * The first and last name of the user you want to take over the role.
         
    * Attach the supporting documentation you obtained in step 2.


LOCATING AND CONTACTING THE SUPER USER AND PROCUREMENT CONTACT

To locate the name of the Super User and Procurement Contact on the Account
Summary page:

 1. Log in to Customer Connect.
 2. Select Products and Accounts > Accounts > Account Management from the
    navigation bar at the top.
 3. Select an account. The Super User and Procurement Contact will be displayed
    on the page.

 

To locate the Super User and Procurement Contact on the Users and Permissions
page:

 1. Select Products and Accounts > Accounts > Users & Permissions from the
    navigation bar at the top.
 2. Click the By Folder tab or By User tab.
 3. If you are on the:
    * By Folder tab, select a folder. The Super User and Procurement are marked
      with an S and P icon
    * By User tab, the Super User and Procurement are marked with an S and P
      icon
       
 4. Select a user to see details such as permissions and email address in the
    right pane. After you locate the Super User and Procurement Contact, you can
    contact them by email.


ABOUT THE SUPER USER AND PROCUREMENT CONTACT

A Super User can manage license keys and users on behalf of an account, manage
account user permissions, and add or remove users.

 

Note: If your organization is a part of the Super User Service, for more
information, see Customer Connect Super User Service (2017467).

 

A Procurement Contact is the primary contact for the account, on behalf of the
customer organization, for ordering, renewing, and quoting transactions.
Although their primary responsibilities can be procurement tasks, the
Procurement Contact can also manage license keys and support on behalf of a
specific account, and manage account user permissions.

 

There can be only one Super User and Procurement Contact for each account, but
the same person may serve as Super User or Procurement Contact for multiple
accounts. The Super User and Procurement Contact can be the same person, and
they can reassign their role to any other user associated to the account. They
can also assign global permissions to another user, which provides similar
permissions as the Super User and Procurement contact, but this does not replace
the roles.

 

In Customer Connect, new customers identify the License End User and the person
that the license is sold to on a purchase order. The License End User becomes
the Super User for the new account, the person that the license is sold to
becomes the Procurement Contact.
 






RELATED INFORMATION

For more information, see:

 * Understanding user permissions in Customer Connect (2006977)
 * How to assign Roles and Responsibilities in Customer Connect (2016898)
 * How to view user permissions in Customer Connect (2070468)
 * How to edit user permissions in Customer Connect (2070479)
 * How to copy user permissions in Customer Connect (2070481)
 * Customer Connect Super User Service (2017467)


Detectable by VMware SkylineTM


ACTIONS



Copy To Clipboard Copy link to clipboard copied!

Print Print

Language Language: Chinese (Simplified)JapaneseEnglish




ATTACHMENTS



Additional Resources
KB • How to view user permissions in Customer Connect (2070468)
Result 1 of 1

Ask The Community
Get answers quickly from VMware experts in the community
Post Subject

CONTINUE IN COMMUNITIES
Clear

SearchLoading




RELATED PRODUCTS:

 * Customer Connect


RELATED VERSIONS:


 * Take Our Survey

Was this article helpful?YESYESNONO
   
   
 * 
   
   
 * 
   
   
 * 
   
   
 * 
   

Copyright © 2005-2024 Broadcom. All Rights Reserved. The term “Broadcom” refers
to Broadcom Inc. and/or its subsidiaries.

   
   
   
 * Terms of Use
   
   
 * Your California Privacy Rights
   
   
 * Privacy
   
   
 * Accessibility
   
   
 * Cookie Settings




Support Assistant