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Text Content

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Home Products Products Safe Select ReachCX e2 Agent C3 Payment Demos
ServicesSolutionsSupport About Us About Us Careers Our Team Our Partners Case
Studies Blog
Browse DemosContact Us
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OMNI-CHANNEL WITH TCPA COMPLIANCE

 


READY. SET. DIAL. IN COMPLIANCE.

Safe Select provides Advanced Non-Regulated Outbound Omni-Channel Marketing
Compliance operations. Designed with oversight from Troutman Firm a leading TCPA
& FTSA compliance law firm. Designed specifically to meet compliance obligations
for TCPA (Telephone Consumer Protection Act) on the federal and state level
(Florida, Oklahoma, New York, Massachusetts, etc.) as noted on
www.tcpaworld.com.

With Safe Select you have more compliance options and flexibility, which means
you’re in control. Safely.


GET RESULTS WITH SAFE SELECT

Safe Select’s Highlighted Benefits:

 * Human Sequence Selection Technology

 * Not Classified as an ATDS

 * Significant ROI

 * Fills Common CCaaS Gaps

 * Reporting Data Feed

 * Federal TCPA Compliance

 * Human Click Initiation

 * Single Agent Click Initiation

Download Datasheet

 * Omni-Channel Outbound (Voice, SMS, Email)

 * Increase Agent Productivity

 * TPCA Compliance for Outbound Communications

 * Payment Processing Capability

 * State TCPA Compliance
   
   

New FFC Ruling Outbound Options
 

--------------------------------------------------------------------------------


 


COMPLIANCE HIGHLIGHTS

--------------------------------------------------------------------------------

 
 


HUMAN SEQUENCE SELECTION

Safe Select offers the market with Human Sequence Selection, a critically
important technology compliance tool for high capacity outbound voice and text
(SMS) messaging. Safe Select has 20+ mentions in articles posted on
TCPAWorld.com. It has been highly recommended and even withstands the latest FCC
rulings.

 


NON-ATDS

Safe Select's human click initiation technology is compliant with federal TCPA
as a non-ATDS (automatic telephone dialing system) for making calls to
non-consented consumers. This allows for great flexibility and less regulation.

 


STATE MINI-TCPA COMPLIANCE

Several states including Oklahoma, Florida, New York, and Massachusetts's with
more pending. They all have their own additional regulations beyond that on the
federal level. This means any outbound calling or SMS (text messaging) done in
these states must also follow these regulations. Safe Select allows for advanced
customization to keep you compliant in every state.

 


FINANCE AND COLLECTION CONTROLS

Can manage all the State and Federal Restrictions around financial compliance

 


TCPA COMPLIANCE FOR OUTBOUND COMMUNICATION

Safe Select resolves Federal and State TCPA compliance requirements. With the
advanced campaign management, it allows for you to adapt each campaign to
individual and federal regulations.

 


FEDERAL TCPA COMPLIANCE

The TCPA on a federal level has many regulations that apply to outbound voice
and SMS (text messaging) campaigns in all states. Fines can be severe for
failure to comply and often lead to class action lawsuits. Safe Select keeps you
compliant on the federal level to prevent expensive consequences for failure to
comply.

 


SIGNIFICANT ROI

Safe Select offers an impressive ROI. With increased agent productivity and TCPA
compliance, Safe Select pays for itself. Connect with us for a free ROI tool to
see how much you can save.

 


PCI COMPLIANT PAYMENTS

Top tier PCI Compliance with C3 Payment. Offers full compliance while taking
payments. Available omni-channel payment collections: Text-to-pay, DTMF, email,
chat.

 
 


ADVANCED FEATURES

--------------------------------------------------------------------------------

 
 


FILL COMMON CCAAS GAPS

Safe Select offers several features like TCPA compliant outbound campaigns for
Voice and SMS (text messaging).

 


REPORTING DATA FEED

Reporting Data Feed is available to be used with your 3rd party reporting tools
for historical data.

 


SCREEN POP

Streamline operations using screen pop functionality from internal or external
CRM systems.

 


RATIO BLENDING

Blend initial and retry calls to improve campaign performance.

 


PAYMENT PROCESSING CAPABILITY

The available C3 Payment is easily added to Safe Select allowing for PCI/DSS
compliant payments that make payment collections simple and secure.

 


OMNI-CHANNEL OUTBOUND

Safe Select offers advance omni-channel outbound communication with voice, SMS,
and email.

 


CUSTOM RETRY

Schedule the interval and frequency of retries to improve conversion rates while
adhering to industry limits.

 


CALL TO ACTION

Increase your customer satisfaction and contact effectiveness with the imbedded
call-to-action workflow engine.

 
 
 


ARCHITECTURE

 * Multi-tenant Cloud SaaS architecture

 * Edge deployment minimizes latency

 * High performance cache used to control:
   
   * List, retry, and finalization logic
   
   * Prioritization of contacts
   
   * Dialing sequence Optimization
   
   * Human intervention for dial approval


UPCOMING FEATURES

 * SFDC Integration

 * Speech to Text and Sentiment (Scoring / Reporting)

 
 


INTERESTED IN A DEMO? LOOKING FOR MORE INFO? REACH OUT TO US!

To learn more about the Safe Select Solution from Customer Dynamics,
see pricing, get a live demo and more:

Complete the form below or call 801-428-1200

 
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Customer Dynamics has helped hundreds of customers, from small business to
enterprise, deploy and integrate world-class CRM & contact center solutions by
utilizing a unique blend of customer relationship management (CRM) software and
contact center applications.

 


INFO

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ACTION

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ADDRESS

Customer Dynamics
706 North 1890 West Suite 42B Provo, UT 84601


CONTACT

(801) 428-1200
Sales Contact
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