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OPERATE TO INNOVATE AND ADDRESS TODAY’S PUBLIC SECTOR CHALLENGES


EXPAND YOUR CAPABILITIES AND ADVANCE YOUR MISSION WITH AN INNOVATIVE PORTFOLIO
OF GOVERNMENT MANAGED SERVICES AND SOLUTIONS.

From safeguarding troops to providing a safety net for seniors, the work that
you do is essential to the lives of the people you serve. And with
ever-increasing needs and complexities, your agency’s ability to deliver on its
mission depends on the capabilities and processes you have in place. Deloitte’s
Operate offerings can help. We expand your capabilities and capacity—supporting
you with a tailored mix of technologies, processes, and skills. Whether you need
to modernize applications, boost efficiency, improve customer experiences,
digitize government services, optimize public sector IT, or rapidly augment your
staff to address new demands, we’ll work together to get it done.

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Deloitte's Operate for government and public services


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OPERATEEDGE™: A NEW APPROACH TO PUBLIC SECTOR IT OPERATIONS MANAGEMENT

Government leaders are looking to transform their organizations to more nimble
and innovative teams who can make proactive, data-driven decisions to manage
their public sector IT operations. OperateEdge is an innovative IT operations
management platform that infuses ITOps with AI and machine learning so your
leaders and teams can move from “keeping the lights on” to lighting the road
ahead. By integrating out-of-the-box dashboards and analytic tools with existing
public sector IT systems, OperateEdge helps drive predictable performance while
also delivering actionable insights, efficient automation, and greater
transparency. Learn more.




EXPLORE OUR OPERATE OFFERINGS

It’s more challenging than ever to accomplish your mission while adapting to
today’s rapidly evolving technological, systems, and workforce needs. See how
Deloitte’s decades-deep experience across the public sector can help you
anticipate and overcome common challenges to maintaining and innovating
operations.

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TECHNOLOGY DEBT

Old habits die hard, and so do old workflows and aging technologies. Many public
sector organizations want to modernize their systems and processes, but can't
risk the potential of downtime or the loss of critical services during a
transition period.

You want to modernize IT systems and make processes faster and more
efficient—but can’t risk the potential of downtime. Our Operate offerings
leverage artificial intelligence and machine learning (AI/ML) to help alleviate
that risk, working to ensure your work goes uninterrupted.

Deloitte also brings its proprietary public sector IT operations management
platform OperateEdge, which integrates infrastructure and IT operations tools,
leveraging the power of artificial intelligence and machine learning to bring a
comprehensive approach to government IT operations management.

TECHNOLOGY DEBT

Old habits die hard, and so do old workflows and aging technologies. Many public
sector organizations want to modernize their systems and processes, but can't
risk the potential of downtime or the loss of critical services during a
transition period.

You want to modernize IT systems and make processes faster and more
efficient—but can’t risk the potential of downtime. Our Operate offerings
leverage artificial intelligence and machine learning (AI/ML) to help alleviate
that risk, working to ensure your work goes uninterrupted.

Deloitte also brings its proprietary public sector IT operations management
platform OperateEdge, which integrates infrastructure and IT operations tools,
leveraging the power of artificial intelligence and machine learning to bring a
comprehensive approach to government IT operations management.
Read more...

EFFICIENCY AND COST MANAGEMENT

With budgets stretched to the limit and expectations on the rise, it makes sense
to consider what operations and financial processes can be delivered more
efficiently.

Deloitte's delivery standards and methodologies across people, process, and
technology are designed to help you improve service delivery quality, reduce
risks, and create efficiencies that reduce cost. Across consulting and advisory
offerings, we bring government managed service solutions that drive cost savings
for you through economies of scale.

EFFICIENCY AND COST MANAGEMENT

With budgets stretched to the limit and expectations on the rise, it makes sense
to consider what operations and financial processes can be delivered more
efficiently.

Deloitte's delivery standards and methodologies across people, process, and
technology are designed to help you improve service delivery quality, reduce
risks, and create efficiencies that reduce cost. Across consulting and advisory
offerings, we bring government managed service solutions that drive cost savings
for you through economies of scale.
Read more...

ENHANCED USER EXPERIENCE

People expect the same kind of easy, intuitive digital interfaces from public
sector that they have with their favorite online retailers, news sources, and
food delivery apps.

Of course, the stakes are much higher when you deliver mission outcomes as
opposed to dinner. That's why Deloitte helps you create more personalized and
trustworthy experiences via the channels of choice for your workforce and the
people you serve. We bring a deep understanding of the human experience
imperative, from experience management delivery to omnichannel service center
solutions.

ENHANCED USER EXPERIENCE

People expect the same kind of easy, intuitive digital interfaces from public
sector that they have with their favorite online retailers, news sources, and
food delivery apps.

Of course, the stakes are much higher when you deliver mission outcomes as
opposed to dinner. That's why Deloitte helps you create more personalized and
trustworthy experiences via the channels of choice for your workforce and the
people you serve. We bring a deep understanding of the human experience
imperative, from experience management delivery to omnichannel service center
solutions.
Read more...

WORKFORCE SKILL GAPS

Workforce development and talent shortages are top concerns for public sector
leaders. The talent gap is especially pronounced for specialized (and
increasingly critical) skills, such as cloud, cyber, artificial intelligence,
and software development.

Deloitte can help you keep pace with the evolving future of work because we have
the flexibility to assemble the right capabilities at the right cost. In some
instances, that means Deloitte managing your day-to-day operations so you can
stay focused on your mission. We're also able to tap practitioners trained with
specialized skills for shorter-term periods to help you solve complex,
sector-specific challenges.

WORKFORCE SKILL GAPS

Workforce development and talent shortages are top concerns for public sector
leaders. The talent gap is especially pronounced for specialized (and
increasingly critical) skills, such as cloud, cyber, artificial intelligence,
and software development.

Deloitte can help you keep pace with the evolving future of work because we have
the flexibility to assemble the right capabilities at the right cost. In some
instances, that means Deloitte managing your day-to-day operations so you can
stay focused on your mission. We're also able to tap practitioners trained with
specialized skills for shorter-term periods to help you solve complex,
sector-specific challenges.
Read more...

CYBERSECURITY, IDENTITY, AND RISK MANAGEMENT

Cyberattacks and data breaches are on the rise, affecting public sector agencies
at all levels. Given that these events jeopardize the very nature of an agency's
mission, it makes sense to consider innovative ways to stay ahead of the threat.

Deloitte can help you in ways big and small. We can provide an end-to-end
security information management solution, complete with a capable cybersecurity
team. Or we can provide more targeted solutions, such as secure login and
access, threat detection and response, vulnerability assessments, or 24/7
security monitoring for a specific channel.

CYBERSECURITY, IDENTITY, AND RISK MANAGEMENT

Cyberattacks and data breaches are on the rise, affecting public sector agencies
at all levels. Given that these events jeopardize the very nature of an agency's
mission, it makes sense to consider innovative ways to stay ahead of the threat.

Deloitte can help you in ways big and small. We can provide an end-to-end
security information management solution, complete with a capable cybersecurity
team. Or we can provide more targeted solutions, such as secure login and
access, threat detection and response, vulnerability assessments, or 24/7
security monitoring for a specific channel.
Read more...

REGULATORY, COMPLIANCE, AND LEGAL SUPPORT

With regulatory requirements constantly shifting, many agencies need targeted or
ongoing services to help manage emerging compliance challenges, reduce risk,
optimize internal controls, and increase operational efficiency.

Deloitte can help protect the integrity of your mission from fraud by conducting
investigations and responding to disclosure requests. Our range of capabilities
and tools, including cutting-edge models, predictive risk-scoring engines, and
investigative case management systems, helps ensure comprehensive support.

REGULATORY, COMPLIANCE, AND LEGAL SUPPORT

With regulatory requirements constantly shifting, many agencies need targeted or
ongoing services to help manage emerging compliance challenges, reduce risk,
optimize internal controls, and increase operational efficiency.

Deloitte can help protect the integrity of your mission from fraud by conducting
investigations and responding to disclosure requests. Our range of capabilities
and tools, including cutting-edge models, predictive risk-scoring engines, and
investigative case management systems, helps ensure comprehensive support.
Read more...

TECHNOLOGY DEBT

Old habits die hard, and so do old workflows and aging technologies. Many public
sector organizations want to modernize their systems and processes, but can't
risk the potential of downtime or the loss of critical services during a
transition period.

You want to modernize IT systems and make processes faster and more
efficient—but can’t risk the potential of downtime. Our Operate offerings
leverage artificial intelligence and machine learning (AI/ML) to help alleviate
that risk, working to ensure your work goes uninterrupted.

Deloitte also brings its proprietary public sector IT operations management
platform OperateEdge, which integrates infrastructure and IT operations tools,
leveraging the power of artificial intelligence and machine learning to bring a
comprehensive approach to government IT operations management.

EFFICIENCY AND COST MANAGEMENT

With budgets stretched to the limit and expectations on the rise, it makes sense
to consider what operations and financial processes can be delivered more
efficiently.

Deloitte's delivery standards and methodologies across people, process, and
technology are designed to help you improve service delivery quality, reduce
risks, and create efficiencies that reduce cost. Across consulting and advisory
offerings, we bring government managed service solutions that drive cost savings
for you through economies of scale.

ENHANCED USER EXPERIENCE

People expect the same kind of easy, intuitive digital interfaces from public
sector that they have with their favorite online retailers, news sources, and
food delivery apps.

Of course, the stakes are much higher when you deliver mission outcomes as
opposed to dinner. That's why Deloitte helps you create more personalized and
trustworthy experiences via the channels of choice for your workforce and the
people you serve. We bring a deep understanding of the human experience
imperative, from experience management delivery to omnichannel service center
solutions.

WORKFORCE SKILL GAPS

Workforce development and talent shortages are top concerns for public sector
leaders. The talent gap is especially pronounced for specialized (and
increasingly critical) skills, such as cloud, cyber, artificial intelligence,
and software development.

Deloitte can help you keep pace with the evolving future of work because we have
the flexibility to assemble the right capabilities at the right cost. In some
instances, that means Deloitte managing your day-to-day operations so you can
stay focused on your mission. We're also able to tap practitioners trained with
specialized skills for shorter-term periods to help you solve complex,
sector-specific challenges.

CYBERSECURITY, IDENTITY, AND RISK MANAGEMENT

Cyberattacks and data breaches are on the rise, affecting public sector agencies
at all levels. Given that these events jeopardize the very nature of an agency's
mission, it makes sense to consider innovative ways to stay ahead of the threat.

Deloitte can help you in ways big and small. We can provide an end-to-end
security information management solution, complete with a capable cybersecurity
team. Or we can provide more targeted solutions, such as secure login and
access, threat detection and response, vulnerability assessments, or 24/7
security monitoring for a specific channel.

REGULATORY, COMPLIANCE, AND LEGAL SUPPORT

With regulatory requirements constantly shifting, many agencies need targeted or
ongoing services to help manage emerging compliance challenges, reduce risk,
optimize internal controls, and increase operational efficiency.

Deloitte can help protect the integrity of your mission from fraud by conducting
investigations and responding to disclosure requests. Our range of capabilities
and tools, including cutting-edge models, predictive risk-scoring engines, and
investigative case management systems, helps ensure comprehensive support.


CLIENT SPOTLIGHTS


FUTURE OF WORK: WAYS OF WORKING IN UNCERTAIN TIMES

MODERNIZING AND OPERATING HR SERVICES

A federal agency with a security focus had long relied on manually intensive,
outdated systems for personnel, payroll, and benefits. Not only were these
legacy systems operationally inefficient; they were unsatisfying for users, too.
Deloitte helped modernize and operate the agency’s HR services, including:

 * Leveraging a cloud platform for onboarding and orientation.
 * Identifying experienced personnel to develop trainings for new staff.
 * Automating processes and deploying a digital workforce (robotics) so that
   personnel could focus on complex cases.

${column1-button-text}

PROTECTING ACCESS TO GOVERNMENT ASSETS

A federal department with a complex ecosystem—multiple operating divisions,
275,000 staff members, and millions of external users— needed to comply with
several federal mandates intended to safeguard against unauthorized access to
government information and physical facilities. Deloitte helped develop and
operate a solution that included:

 * Implementing a hybrid cloud solution with a full breadth of cybersecurity
   services.
 * Providing ongoing identity management, access management, credentialing
   services, infrastructure support, and help desk support.
 * Managing external user identities.

${column2-button-text}

RAPIDLY TRAIN AND DEPLOY CUSTOMER SERVICE AGENTS

With call volumes from residents rising nearly fourfold during the pandemic, a
state labor department needed to rapidly establish a contact center to take
calls and assist claimants via a mainframe-based computer system. Deloitte
helped by providing operations and oversight, including:

 * Sourcing, training, and deploying 900 customer service agents within three
   days.
 * Implementing an interactive voice response system for call routing and
   measurement.
 * Developing and implementing an outbound communication strategy, including
   social media sensing.

${column3-button-text}

${COLUMN4-TITLE}

${column4-text}
${column4-button-text}


EXPLORE DELOITTE’S LATEST INSIGHTS ON OPERATE TO INNOVATE FOR GOVERNMENT.

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Report
Tech Trends 2023
Deloitte’s 14th annual Tech Trends report explores the impact of emerging
technologies on groundbreaking innovations and foundational business areas.
Stories of pioneering organizations show what’s happening now, describe what’s
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Optimizing cloud means maximizing the mission
With cloud computing becoming a core mission enabler, government organizations
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GET IN TOUCH

SAM KAPREILIAN

PRINCIPAL | DELOITTE CONSULTING LLP

skapreilian@deloitte.com

+1 617 437 2675

 * 
   
   

Sam is a principal in Deloitte Consulting and serves as Deloitte’s senior
relationship leader with NASA. He also has responsibility for Deloitte’s managed
services marketplace across government and pu... More

CHRIS GOODWIN

GPS OPERATE LEADER, RISK AND FINANCIAL ADVISORY

wgoodwin@deloitte.com

571 882 6923

 * 
   
   

Mr. Goodwin is a principal with Deloitte & Touche LLP where he serves as the
Government & Public Services (GPS) Operate Leader for the Risk & Financial
Advisory practice, as well as the Lead Business ... More

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