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Submitted URL: https://telstra.com/managetelstraid
Effective URL: https://www.telstra.com.au/support/account-payment/access-manage-account-online
Submission: On October 09 via manual from US — Scanned from DE
Effective URL: https://www.telstra.com.au/support/account-payment/access-manage-account-online
Submission: On October 09 via manual from US — Scanned from DE
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Publisher: Telstra Name: Manage my account online Copyrighted By: Telstra Family
Friendly: Yes Language: English
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Get the latest updates on how we're supporting you during COVID-19. Tell me more
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POPULAR SEARCHES
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* Prepaid recharge
* Change of ownership
* Apple airpods
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View Cart
*
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* My Telstra
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*
1. < Personal Home >
2. < Support centre >
3. < Accounts & payments >
MANAGE MY ACCOUNT ONLINE
HOW CAN I ACCESS AND MANAGE MY ACCOUNT IN MY TELSTRA?
* Reset my password
* Recover my username
* Register for Telstra ID
* Download My Telstra app
My Telstra in a browser, and the My Telstra app let you manage your account and
services from your computer, compatible smartphone or tablet. Your Telstra ID
is the only sign-in you need to access all your Telstra services. If you don’t
have one, register for a Telstra ID now.
You can:
* View your invoices and upcoming payments for a Telstra Upfront Mobile Plan
* Update your billing address and change your bill type
* Enjoy Telstra Plus offers
* Check your estimated usage (post-paid mobile) or balance (Pre-Paid mobile)
* Recharge or change your Pre-Paid offer
* Check your estimated home broadband data usage
* Request a data top up for your home broadband service at no extra cost (up to
3 times a calendar year on selected plans)
* Add Voice and Data packs (post-paid mobile)
* Add Plus packs (Pre-Paid mobile)
* Track your nbn™ service order and re-schedule appointments
* Track your faults
* View and pay your bills
* Manage your Foxtel from Telstra service
* Manage Premium SMS services
* Manage International Roaming
* Access Support and Diagnostic tools
* Contact us via Messaging to get help
Good to know:
* Some app features aren't available for some devices
* CAN I ADD A NEW OR EXISTING SERVICE TO MY TELSTRA?
Yes, you can. Sign in to your My Telstra with your Telstra ID.
If it’s the first time you’re setting it up:
1. Select Add an Account
2. Fill in your details then select Continue
3. If you enter your mobile number, we’ll send you an SMS with a 6-digit
one-time code
4. When prompted, enter your one-time code to complete registering your new
account.
If you’re adding another service:
1. Select the Services tab from the menu at the top of the page
2. Scroll down to Can’t see one of your services? Get help >
3. Enter the requested details and follow the remaining prompts to add the
service to your account.
* WHY AM I SEEING MORE SERVICES WHEN I SIGN IN TO VIEW MY TELSTRA?
We’ve moved your online accounts into one place so they’re easier to find and
manage. So when you sign in, it may look different – but the only difference
is you’re seeing your accounts together.
If you don’t recognise a service listed, inform us as soon as possible.
* WHAT IS A TELSTRA ID AND DO I HAVE ONE?
A Telstra ID is the only sign-in you need to access all your Telstra
services. When you register for Telstra ID, you’ll create a username and
password that you can use to sign in to a range of Telstra apps and services.
You may already have a Telstra ID if:
* You already use one of our online services. This could include My Telstra
in app or in a browser, Telstra Plus or AFL Live Pass
* You use Telstra Mail, or have a BigPond or Telstra.com email address
* You have StayConnected on your device(s)
* You’ve used the CrowdSupport® community
You may also have a Telstra ID to access these apps on your smart devices:
* My Telstra app
* Telstra Air
* StayConnected
* AFL
* NRL
* Telstra Home Dashboard
Don’t have a Telstra ID?
No problem. Register for a Telstra ID now.
* WHY SHOULD I CREATE A TELSTRA ID?
A Telstra ID is the easiest way to access all your Telstra services.
* One simple sign-in
Your Telstra ID is the only sign-in you need to access all your Telstra
apps – My Telstra, AFL, NRL, Netball, Telstra TV and more
* Everything’s easier
When you’re signed in with your Telstra ID, it’s quick and simple to
manage your services, pay bills and get help
* Get rewarded
Earn points, enjoy benefits and redeem rewards with Telstra Plus – only
with your Telstra ID
* I’VE FORGOTTEN MY TELSTRA ID USERNAME
To recover your Telstra ID username, follow these steps:
1. Go to Recover your username and enter one of the following details:
* The email address linked to your Telstra account
* Your Telstra home, mobile or account number
2. Select Let’s get started and follow the prompts
3. If your email address is registered with us, you’ll receive an email with
your Telstra ID within 10 minutes.
Tip: If you haven’t received anything, please check your junk/spam folder
4. In the email, click Sign in. This will take you to My Telstra where you
can sign in with your Telstra ID
Tip: If you’ve forgotten your password, you can reset your password.
* I’VE FORGOTTEN MY TELSTRA ID PASSWORD
To reset your password, follow these steps:
1. Go to the forgotten password page
2. Enter your username and confirm you’re not a robot by ticking the box
3. Click on Send email
4. Check for an email from Telstra. This may take up to 10 minutes to arrive
Tip: If you haven’t received anything, please check your junk/spam
folder. If you still haven’t received it, you can click on Resend link
from the previous screen
5. In the email, click on Reset my password
6. Enter your new password and click Reset password
Tip: If you’ve also forgotten your username, you can recover your
username.
RATHER GET IN TOUCH? LET'S GET YOU CONNECTED
MY TELSTRA APP
View your services, pay your bill, troubleshoot tech issues, contact us via
messaging and much more.
Download My Telstra
MULTILINGUAL SUPPORT
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Multilingual Support
CONTACT US
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ABOUT
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PRIVACY AND TERMS
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* Your information
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OTHER TELSTRA SITES
* Telstra Wholesale
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* Telstra Health
* Telstra Plus
OTHER TELSTRA SITES
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