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Submitted URL: https://telstra.com/managetelstraid
Effective URL: https://www.telstra.com.au/support/account-payment/access-manage-account-online
Submission: On October 09 via manual from US — Scanned from DE
Effective URL: https://www.telstra.com.au/support/account-payment/access-manage-account-online
Submission: On October 09 via manual from US — Scanned from DE
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Text Content
Publisher: Telstra Name: Manage my account online Copyrighted By: Telstra Family Friendly: Yes Language: English Skip to main content Get the latest updates on how we're supporting you during COVID-19. Tell me more Telstra Home Page * Personal Personal Home * PLANS & DEVICES * MOBILES * Mobiles on a plan * SIM only plans * Outright devices * Pre-Paid * 5G Phones * Explore mobiles * TABLETS * Tablets on a plan * Pre-Paid * Explore tablets * HOME PHONES * Plans * Explore home phones * ROAMING * ACCESSORIES * DEALS * SHOP BY BRAND * Apple * Samsung * Google * I WANT TO I WANT TO * Pay a bill * Upgrade my plan * Check my usage * Recharge Pre-Paid * Track my order * Activate my mobile * Trade-in my device * INTERNET * NBN BROADBAND * nbn plans * nbn packages * Rollout map * Network speeds * Connecting to nbn * Explore nbn broadband * BROADBAND INTERNET * Internet plans * Entertainment packages * Explore broadband internet * MOBILE BROADBAND * Modems on a plan * Pre-Paid * Explore mobile broadband * INTERNET EXTRAS * Wi-Fi Booster * Explore internet extras * CYBER SECURITY * Device Protect * Explore cyber security * PLATINUM SUPPORT * DEALS * I WANT TO I WANT TO * Move house * See plan details * Switch to nbn * Change plan * Pay a bill * Track my order * Request an extension * ENTERTAINMENT * ENTERTAINMENT * Entertainment packages * Explore entertainment * TV & MOVIES * Binge * Foxtel Now * Netflix * Telstra TV * Telstra TV Box Office * Foxtel from Telstra * Explore TV & movies * GAMING * Xbox All Access * Xbox Game Pass * Game Optimiser * Explore gaming * SPORT * Kayo * Live Pass * Explore sport * DEALS * I WANT TO I WANT TO * Check my account * Go to Telstra Plus * Set up Telstra TV * Track my order * Pay a bill * COVERAGE & SERVICES * TELSTRA PLUS * Sign in * All Ticket offers * Movie Tickets * Explore Telstra Plus * MY TELSTRA * COVERAGE MAPS * CYBER SECURITY * Device Protect * Explore cyber security * OUR NETWORK * What is 5G? * Our 5G network * 4GX * Regional services * Explore our network * TELSTRA AIR® * About Telstra Air * Explore Telstra Air * PLATINUM SUPPORT * Technical support types * Explore Telstra Platinum * I WANT TO I WANT TO * Go to My Telstra * Go to Webmail * See coverage maps * Track my order * Go to Telstra Plus * Pay a bill * Request an extension * TELSTRA PLUS * SUPPORT * PERSONAL SUPPORT * Accounts and billing * Internet * Mobiles and devices * Telstra Mail * Pre-Paid Services * Phone line * Entertainment and sport * Explore support * SUPPORT HOMEPAGES * Personal * Business * Enterprise * Explore support * I WANT TO I WANT TO * Download My Telstra app * Sign in to webmail * Understand my charges * Make a payment * Fix an internet issue * CONTACT US * CONTACT US * Accounts and billing * Set up & technical support * Products, plans and services * Feedback and complaints * Multilingual services * Find a store * Explore contact us * Search in Telstra.com * Business Business Home * PLANS & DEVICES * MOBILES * Mobiles on a plan * 5G plans & devices * Mobiles with dual SIMs * Explore mobiles * SIM PLANS * Mobile SIM plans * Tablet SIM plans * BUSINESS DEALS * TABLETS * Tablets on a plan * iPads * Tablets with dual SIMs * Explore tablets * OFFICE PHONES * SHOP BY BRAND * Apple mobiles * Samsung mobiles * Microsoft * I WANT TO I WANT TO * Pay bill * Request payment extension * Book an appointment * Check my data usage * Update my mobile plan * Move my mobile service to Telstra * Manage account online * Get account management support * BUSINESS INTERNET * NBN BROADBAND * nbn plan * What is the nbn? * nbn speeds * nbn coverage * Moving to nbn * Explore nbn broadband * BUSINESS-GRADE FIBRE * BUSINESS ADSL PLAN * MOBILE BROADBAND * Data plans * Devices * Mobile Worksuite * Explore mobile broadband * TELSTRA AIR * I WANT TO I WANT TO * Pay bill * Request payment extension * Set up Direct Debit * Connect my business to the nbn * Move premises * Manage account online * Get account management support * BUSINESS SOLUTIONS * SOFTWARE * Microsoft 365 * MYOB Essentials * Check Point Harmony Mobile * Telstra Calling for Office 365 * Explore software * GO DIGITAL * Get connected * Engage online * Protect your business * Business software * Explore Go Digital * BUSINESS SERVICES * Cyber Security Services * Digital Marketing Services * Go Digital Consult * Tech Services * Explore Services * I WANT TO I WANT TO * Book a Go Digital Consult * Sign up for Apps Marketplace * Log in to Apps Marketplace * Call Telstra Tech Services * Access Managing Risks report * Call Cyber Security Services * INTERNET OF THINGS * INTERNET OF THINGS * IoT SIM plans * Asset Tracking * Vehicle tracking * Site monitoring * Internet of Things homepage * I WANT TO I WANT TO * Pay bill * Request payment extension * Set up Direct Debit * Download bill * Manage my data * Manage account online * Get account management support * TELSTRA PLUS * SUPPORT * BUSINESS SUPPORT * Account Management * Accounts & billing * Mobiles & tablets * Business Voice * Internet & Broadband * Apps & services * Explore Business Support * OUTAGES * SUPPORT HOMEPAGES * Personal * Business * Enterprise * CONTACT US * SALES * Call 13 2000 * Sales * ACCOUNTS AND BILLING * Call 13 2000 * Accounts and billing * CONCIERGE TECH SUPPORT * Call 13 2999 * Concierge tech support * NBN * Call 13 2000 * nbn * OTHER OPTIONS * Multilingual services * Business Technology Centres * Search in Telstra.com * Enterprise Enterprise Home * PRODUCTS * NETWORKS * Software Defined Networks * Internet Solutions * Private Networks * nbnᵀᴹ with Telstra * Networks * SECURITY * Secure your business * Safeguard your clouds * Protect your team * Security * MOBILITY SOLUTIONS * Enterprise 5G * Plans & Devices * Business Apps * Messaging & APIs * Mobility Solutions * UNIFIED COMMUNICATIONS * Collaboration * Conferencing * Customer Contact * Unified Communications * CLOUD * Advice on Cloud * Cloud Connectivity * Cloud Products * Managed & Optimise Cloud * Security for Cloud * Cloud * INTERNET OF THINGS * Capabilities * Solutions * Internet of Things * SERVICES * PROFESSIONAL SERVICES * Telstra Purple * MANAGED SERVICES * Managed Collaboration * Managed Cost Optimisation * Managed Mobility * Managed Networks * Managed Services * INDUSTRIES * BROADCAST MEDIA * Australian Media Networks * Broadcast Plus * Global Media Networks * Broadcast Media * GOVERNMENT * Federal * State * Local * Government * MINING & RESOURCES * Mining Services * CHANNEL PARTNERS * CHANNEL PARTNERS * Register your interest * Telstra Partner Central * Channel Partners * WHY TELSTRA * WHY TELSTRA * Innovation and Experience * Global capabilities * Why Telstra * WORLD-CLASS NETWORKS * 5G * IoT * World-class networks * NEWS & RESEARCH * NEWS & RESEARCH * Podcasts * Customer stories * News & Research * EVENTS * Telstra Vantage Remixed * Events * SUPPORT * ENTERPRISE SUPPORT * Accounts & Services * Billing & Payments * Enterprise Support * SELF-SERVICE * Telstra Connect * Order Express * CONTACT US * CONTACT US * Request a callback * Expert Finder * Contact us * Search in Telstra.com * Telstra Plus * Help SUPPORT * PERSONAL SUPPORT * Accounts and billing * Internet * Mobiles and devices * Telstra Mail * Pre-Paid Services * Phone line * Entertainment and sport * Explore support * SUPPORT HOMEPAGES * Personal * Business * Enterprise * Explore support * I WANT TO I WANT TO * Download My Telstra app * Sign in to webmail * Understand my charges * Make a payment * Fix an internet issue CONTACT US * CONTACT US * Accounts and billing * Set up & technical support * Products, plans and services * Feedback and complaints * Multilingual services * Find a store * Explore contact us * Search Search telstra.com Suggestion will appear below the field as you type POPULAR SEARCHES * Apple watch * Prepaid recharge * Change of ownership * Apple airpods * Webmail * Cart View Cart * Sign in * My Telstra * Business Account * Telstra Connect * Telstra Plus * Telstra Mail Sign in * My Telstra * Business Account * Telstra Connect * Telstra Plus * Telstra Mail * 1. < Personal Home > 2. < Support centre > 3. < Accounts & payments > MANAGE MY ACCOUNT ONLINE HOW CAN I ACCESS AND MANAGE MY ACCOUNT IN MY TELSTRA? * Reset my password * Recover my username * Register for Telstra ID * Download My Telstra app My Telstra in a browser, and the My Telstra app let you manage your account and services from your computer, compatible smartphone or tablet. Your Telstra ID is the only sign-in you need to access all your Telstra services. If you don’t have one, register for a Telstra ID now. You can: * View your invoices and upcoming payments for a Telstra Upfront Mobile Plan * Update your billing address and change your bill type * Enjoy Telstra Plus offers * Check your estimated usage (post-paid mobile) or balance (Pre-Paid mobile) * Recharge or change your Pre-Paid offer * Check your estimated home broadband data usage * Request a data top up for your home broadband service at no extra cost (up to 3 times a calendar year on selected plans) * Add Voice and Data packs (post-paid mobile) * Add Plus packs (Pre-Paid mobile) * Track your nbn™ service order and re-schedule appointments * Track your faults * View and pay your bills * Manage your Foxtel from Telstra service * Manage Premium SMS services * Manage International Roaming * Access Support and Diagnostic tools * Contact us via Messaging to get help Good to know: * Some app features aren't available for some devices * CAN I ADD A NEW OR EXISTING SERVICE TO MY TELSTRA? Yes, you can. Sign in to your My Telstra with your Telstra ID. If it’s the first time you’re setting it up: 1. Select Add an Account 2. Fill in your details then select Continue 3. If you enter your mobile number, we’ll send you an SMS with a 6-digit one-time code 4. When prompted, enter your one-time code to complete registering your new account. If you’re adding another service: 1. Select the Services tab from the menu at the top of the page 2. Scroll down to Can’t see one of your services? Get help > 3. Enter the requested details and follow the remaining prompts to add the service to your account. * WHY AM I SEEING MORE SERVICES WHEN I SIGN IN TO VIEW MY TELSTRA? We’ve moved your online accounts into one place so they’re easier to find and manage. So when you sign in, it may look different – but the only difference is you’re seeing your accounts together. If you don’t recognise a service listed, inform us as soon as possible. * WHAT IS A TELSTRA ID AND DO I HAVE ONE? A Telstra ID is the only sign-in you need to access all your Telstra services. When you register for Telstra ID, you’ll create a username and password that you can use to sign in to a range of Telstra apps and services. You may already have a Telstra ID if: * You already use one of our online services. This could include My Telstra in app or in a browser, Telstra Plus or AFL Live Pass * You use Telstra Mail, or have a BigPond or Telstra.com email address * You have StayConnected on your device(s) * You’ve used the CrowdSupport® community You may also have a Telstra ID to access these apps on your smart devices: * My Telstra app * Telstra Air * StayConnected * AFL * NRL * Telstra Home Dashboard Don’t have a Telstra ID? No problem. Register for a Telstra ID now. * WHY SHOULD I CREATE A TELSTRA ID? A Telstra ID is the easiest way to access all your Telstra services. * One simple sign-in Your Telstra ID is the only sign-in you need to access all your Telstra apps – My Telstra, AFL, NRL, Netball, Telstra TV and more * Everything’s easier When you’re signed in with your Telstra ID, it’s quick and simple to manage your services, pay bills and get help * Get rewarded Earn points, enjoy benefits and redeem rewards with Telstra Plus – only with your Telstra ID * I’VE FORGOTTEN MY TELSTRA ID USERNAME To recover your Telstra ID username, follow these steps: 1. Go to Recover your username and enter one of the following details: * The email address linked to your Telstra account * Your Telstra home, mobile or account number 2. Select Let’s get started and follow the prompts 3. If your email address is registered with us, you’ll receive an email with your Telstra ID within 10 minutes. Tip: If you haven’t received anything, please check your junk/spam folder 4. In the email, click Sign in. This will take you to My Telstra where you can sign in with your Telstra ID Tip: If you’ve forgotten your password, you can reset your password. * I’VE FORGOTTEN MY TELSTRA ID PASSWORD To reset your password, follow these steps: 1. Go to the forgotten password page 2. Enter your username and confirm you’re not a robot by ticking the box 3. Click on Send email 4. Check for an email from Telstra. This may take up to 10 minutes to arrive Tip: If you haven’t received anything, please check your junk/spam folder. If you still haven’t received it, you can click on Resend link from the previous screen 5. In the email, click on Reset my password 6. Enter your new password and click Reset password Tip: If you’ve also forgotten your username, you can recover your username. RATHER GET IN TOUCH? LET'S GET YOU CONNECTED MY TELSTRA APP View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more. Download My Telstra MULTILINGUAL SUPPORT Speak to us in your preferred language. We've got you covered. Multilingual Support CONTACT US We're here to answer your questions. Reach out to us Top HELP * Contact us * Support * Find a store * Check for outages * Troubleshoot an issue * Consumer advice * Financial hardship HELP * Contact us * Support * Find a store * Check for outages * Troubleshoot an issue * Consumer advice * Financial hardship ABOUT * About us * Careers * Partners and causes * Investors * Sitemap ABOUT * About us * Careers * Partners and causes * Investors * Sitemap PRIVACY AND TERMS * Critical Information Summaries * Our customer terms * Your information * Privacy * Our website terms PRIVACY AND TERMS * Critical Information Summaries * Our customer terms * Your information * Privacy * Our website terms OTHER TELSTRA SITES * Telstra Wholesale * Global Enterprises & Services * Telstra Media * Telstra Health * Telstra Plus OTHER TELSTRA SITES * Telstra Wholesale * Global Enterprises & Services * Telstra Media * Telstra Health * Telstra Plus FIND US * Facebook * Twitter * Instagram * YouTube SHOP BY BRAND * * Need to talk to us? 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