www.ups.com
Open in
urlscan Pro
104.75.89.177
Public Scan
URL:
https://www.ups.com/ca/en/help-support-center.page?WT.svl=eFooter
Submission: On October 26 via api from US — Scanned from DE
Submission: On October 26 via api from US — Scanned from DE
Form analysis 7 forms found in the DOM
GET /ca/en/SearchResults.page
<form id="ups-header_search-mob" method="get" data-action="/ca/en/SearchResults.page" action="/ca/en/SearchResults.page" role="search" aria-labelledby="ups-mobSearch_btn" class="hide" data-track="https://wwwapps.ups.com/WebTracking/track?loc=en_CA"
data-svp-track="/mobile/track?loc=en_CA#Track">
<div class="ups-input_wrap"><label for="ups-search-mob" class="ups-readerTxt">Track a package or search</label><input type="search" name="ups-search-mob" id="ups-search-mob" placeholder="Track a package or search"><input type="hidden"
name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_CA"><input type="hidden" name="trackNums" class="ups-trackSearch_header"><input value="Track" name="track.x" type="hidden"><button class="ups-cta" type="submit"
id="ups-mainNav_search_mob"><span class="icon" aria-hidden="true"></span><span class="ups-readerTxt"></span>Go</button><button class="ups-cta close" type="button"><span class="icon" aria-hidden="true"><span
class="ups-readerTxt">Close</span></span>x</button></div>
</form>Name: trackMod — GET https://www.ups.com/track
<form method="GET" name="trackMod" action="https://www.ups.com/track" data-svp-track="/mobile/track?loc=en_CA#Track"><input type="hidden" name="loc" value="en_CA"><label for="ups-track--qs" class="ups-readerTxt">Tracking Numbers</label>
<div class="ups-simpleTrack_input_wrap"><textarea rows="1" cols="2" name="trackNums" id="ups-track--qs" class="ups-simpleTrack_input ups-form_input" placeholder="Tracking Numbers"></textarea></div><input value="QUIC" name="requester"
type="hidden"><button id="ups-tracking-submit" type="submit" data-event-id="21" data-content-block-id="M1" class="ups-simpleTrack_btn ups-cta ups-analytics"><i aria-hidden="true"></i><span class="ups-readerTxt">Go</span></button>
</form>GET /ca/en/SearchResults.page
<form id="ups-header_search" class="ups-width_expand ups-hide_nav" method="get" action="/ca/en/SearchResults.page" data-action="/ca/en/SearchResults.page" role="search" data-track="https://wwwapps.ups.com/WebTracking/track?loc=en_CA"
data-svp-track="/mobile/track?loc=en_CA#Track"><label for="ups-mainNav-search" class="ups-readerTxt">Track a package or search</label><input id="ups-mainNav-search" type="search" name="ups-search" class="ups-expand_search_input"
placeholder="Track a package or search"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_CA"><input type="hidden" name="trackNums" class="ups-trackSearch_header"><input value="Track" name="track.x"
type="hidden"><button id="ups-mainNav_search_submit" class="ups-header_search_submit" type="submit" data-content-block-id="M1" data-event-id="21"><i class="ups-icon-search" aria-hidden="true"></i><span
class="ups-readerTxt">Go</span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button" data-content-block-id="M1" data-event-id="21"><i class="ups-icon-x" aria-hidden="true"></i><span
class="ups-readerTxt">Close</span></button></form>POST /master/help-support-center.page?submit=true&componentID=1520946866856
<form class="ups-event-locator" id="locator" data-ajax-source="Locator" data-widget-source="locator-1" action="/master/help-support-center.page?submit=true&componentID=1520946866856" method="post">
<div class="ups-locservice-error" role="alert"><span class="icon ups-icon-exclamationcircle" aria-hidden="true" style="display: inline;"></span><span class="ups-locservice-error_msg">Location Services Not Available</span></div>
<div class="ups-locFinder_input ups-form_group ups-form_required"><label for="ups-locFinder_location" class="ups-form_label" id="ups-locfinder-addrslabel">Address or Postal Code</label>
<div class="ups-text_wrapper ups-input_wrapper"><input type="search" name="ups-location" class="ups-form_input" id="ups-locFinder_location" aria-describedby="ups-locfinder-addrslabel ups-locfinder-fieldnote">
<p class="ups-locFinder_note" id="ups-locfinder-fieldnote">e.g. 123 Street, City, Province/State, Postal Code</p>
</div>
</div>
<div class="ups-form_ctaGroup"><button class="ups-cta ups-form_button ups-cta_primary ups-cta-notform ups-analytics" type="submit" data-event-id="22" data-content-block-id="W1">Find Locations</button></div>
</form>POST https://www.ups.com/dropoff?loc=en_CA&data-content-block-id=W1
<form method="post" class="ups-location-detail" action="https://www.ups.com/dropoff?loc=en_CA&data-content-block-id=W1">
<div class="ups-wrap ups-locFinder_wrap ups-cont-white ups-analytics-render" data-content-block-id="W1" data-content-id="templatedata/structure/widget/data/en_CA/widget.dcr"
data-wem="AszXu-DC_mu6bD2mlUVpEmdMw0Zfb6cBPTKrlNpkN_CCSx7tpSMv2N_XpBsWtLUc" data-gdol="AgDu3XIENOkTIbKcwaLP0AyYvqxo3809WgWzfe730QULLd_VW8zfEWg_8B5NkPvf">
<div class="ups-wrap_inner">
<div data-locmsg="Location Services Not Available" data-closest="" data-map="Yes" class="ups-locFinder ups-form_wrap ups-widget">
<div class="ups-widget_header">
<h2>Locations</h2>
</div>
<div class="ups-widget_panel">
<h3 class="ups-locFinder_heading">Location Nearest You</h3>
<div class="ups-widget_errors" style="display:none"></div>
<div class="ups-locFinder_mapWrap">
<div class="ups-locFinder_locMsg" style="display:none">Location Services Not Available</div>
<a class="ups-locFinder_map ups-analytics" data-content-block-id="W1" data-event-id="22" target="_self" href="https://www.ups.com/dropoff?loc=en_CA&data-content-block-id=W1"><span class="ups-readerTxt">Locations Map</span></a>
</div>
<div class="ups-locFinder_info ups-locFinder_infoMap"></div>
<div class="ups-form_ctaGroup ups-form_ctaGroup_map"><input type="hidden" value="" id="txtQuery2" class="ups-form_input" name="txtquery"><input type="hidden" value="1" name="autosubmit"><button type="submit"
class="ups-locFinder_cta ups-cta ups-ctaFullWidth ups-ctaLocFloat ups-moreNearby ups-cta-notform" data-event-id="22" data-content-block-id="W1">View More
Locations</button><a href="https://www.ups.com/dropoff?loc=en_CA&data-content-block-id=W1" class="ups-locFinder_link ups-locFinder_search" data-content-block-id="W1" data-event-id="22">Search New Address</a></div>
</div>
</div>
</div>
</div>
</form>GET https://onlinetools.ups.com/rest/Search
<form method="get" action="https://onlinetools.ups.com/rest/Search">
<div role="presentation" class="ups-search_formWrap">
<div class="ups-search-tableRow">
<div class="ups-search_inputWrap"><label for="ups-search-input" class="ups-form_label">Enter a keyword, phrase or question:</label>
<div class="ups-text_wrapper"><input type="text" name="keyword_type" class="ups-form_input" id="ups-search-input" placeholder="shipping"></div>
</div>
<div class="ups-search_dropWrap"><label for="ups-search-within_select" class="ups-form_label">Search Within:</label>
<div class="ups-dropdown_wrapper"><select name="ups-search_category-type" class="ups-dropdown" id="ups-search-within_select">
<option value="all">All Help Centre</option>
</select></div>
</div>
<div class="ups-search_buttonWrap"><button class="ups-cta search_btn" type="submit" disabled="disabled">Search</button></div>
</div>
</div>
</form>Name: trackMod — POST https://wwwapps.ups.com/WebTracking/track?loc=en_CA
<form method="post" name="trackMod" class="ups-searchTrack_form" action="https://wwwapps.ups.com/WebTracking/track?loc=en_CA"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_CA"><input type="hidden"
name="trackNums" class="ups-trackSearch"><input value="Track" name="track.x" type="hidden"><input type="submit" class="ups-trackSearch_btn"></form>Text Content
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ShippingTrackingOther Topics
Shipping
Before You Ship
How much does it cost to ship a package?
Shipping cost depends on origin, destination, service, package weight, and other
considerations.
Calculate Time and Cost helps you compare delivery times and published rates for
sending UPS shipments.
Go to the Calculate Time and Cost Tool
Where can I find a list of the different services UPS offers?
UPS offers a broad portfolio of services, including time-definite and
day-definite delivery for your domestic, international, and freight shipping.
Visit Our Online Service Guide
How many days will it take for my package to arrive at its destination?
To calculate the delivery time, go to the Calculate Time and Cost tool, located
on the main Shipping menu.
Follow the directions, noting the required fields labeled with the asterisk (*)
symbol.
Go to the Calculate Time and Cost Tool
What dangerous goods can be shipped, and what is the process?
Visit our Dangerous Goods page to view current information for shipping
hazardous materials with UPS.
Go to the Dangerous Goods Page
I have a freight shipment. How do I ship it?
A UPS Shipping account is required for invoicing freight shipments.
Once you receive your new account number, enroll in the UPS Billing Centre,
choose "UPS Freight Account" from the drop-down menu, and enter your account
number.
You can also use UPS CampusShip® or Quantum View Manage® with UPS Billing Centre
to integrate end-to-end services for your freight shipments.
Open a UPS Shipping AccountEnroll in the UPS Billing Centre
Packaging and Supplies
Are there any guidelines for preparing my package for shipment?
You can make sure your package arrives safely and on time with packaging
guidelines and procedures developed from UPS research.
Review Packaging Guidelines
How do I get shipping labels or receipts?
You can print your labels and receipts after submitting your shipment
information, or you can reprint from your shipping history.
How do I order supplies?
Access the Order Supplies tool in the Shipping menu to view the free supplies
UPS offers, such as pouches, and Express envelopes and boxes.
Log in to place an order, and if you have a UPS account, add the account to your
profile to ensure all available supplies are displayed. Once you’ve submitted
the order, you can add items to a Quick List of frequently used supplies for
easy reordering.
Supplies should arrive within a few business days.
You can also purchase additional packing materials and supplies from The UPS
Store and our customer centres.
Order Supplies
Tracking
Tracking and Tracking Statuses Explained
I remember seeing more tracking scans in the past. Where did they go?
We simplified our tracking display to focus on the package’s current status and
what to expect next. Our goal is to make the tracking information easier to
understand by emphasizing what is most important.
I tried to track my package, but the system is displaying “no information” or
“invalid number.” What should I do?
When a sender creates a label for an order, we provide a tracking number the
sender may share with the customer before uploading the information to UPS.
Once the sender transmits the shipment information to UPS, you'll be able to
track your package and see the status, "Order Processed: Ready for UPS."
Once UPS has possession of the package, you'll see updates such as "Origin Scan"
or "Pickup Scan" to indicate we have the package. With these scans, we'll
calculate and display a scheduled delivery date.
If your tracking number returns an “invalid” or “no information found” message,
please contact the sender. If no information shows on your package when you
track, our representatives will not have any information either. Only the sender
can start an investigation or reship an item to you.
Track Your Package
My package shows it is “on the way,” but I haven’t received any updates on it
for a few days. What should I do?
Your package is still within the UPS network and, unless otherwise noted, should
be delivered on the scheduled delivery date.
Learn More About Common Tracking Scans
My package has a status of “out for delivery.” At what time will it be
delivered?
Typically, our drivers can deliver as late as 7 p.m. During the holiday season,
our drivers may deliver even later.
If we are unable to deliver a package that shows a status of "out for delivery,"
we will attempt delivery on the next business day.
Please note that we are unable to contact our drivers to provide an estimated
delivery time.
I’m tracking my package on ups.com. What do these statuses mean?
You can find out more about our tracking scans on our Tracking Event
Descriptions page.
Go to the Tracking Event Descriptions Page
How can I find out when I'm going to receive my package?
Enter your tracking number into the Tracking tool to see what day your package
is due to arrive.
Our drivers typically deliver between 9:00 a.m. and 7:00 p.m.
Choose Request Status Updates from Tracking to receive email or text
notifications.
Receiving My Package
I would like to cancel delivery of my package. How do I do this?
Please refuse the shipment once we attempt to deliver it, or contact the shipper
to request a return.
The address I provided for a package is incomplete or incorrect. How do I change
it?
If a scan on the tracking details indicates a problem with the address, please
contact UPS to update the information.
For other delivery options, UPS My Choice offers convenient solutions.
Sign Up for UPS My Choice
What should I do if I need to change a delivery?
Whether you are sending or receiving a package, it may be possible to change
your delivery.
Learn More About Changing Your Delivery
My package shows as “delivered,” but I cannot find it anywhere. What should I
do?
To help ensure the safety of your package, the driver will try to leave your
package out of plain sight. We recommend that you check all exterior doors and
any locations where the package could be placed, including the porch, back
patio, garage, and any area out of potential weather hazards. You should also
check with anyone who might have retrieved the package. If you’re still unable
to locate the package, contact the sender to start a claim.
Note: UPS urges package senders (rather than receivers) to initiate claims,
because package senders are in receipt of the most essential claim documents
(invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).
Learn How To Prepare a Claim Start a Claims Process
My package was delivered, but it is damaged. Who do I contact?
Package senders or receivers can use our online submission process to report
package damage. An inspection by a UPS representative may be required. You also
have the option to submit photo documentation along with your claim. Although
photo documentation is not a requirement, providing photos can help us resolve
your claim more efficiently. If you are unable to submit a claim online, contact
the sender to start a claim.
Note: UPS urges you to review photo documentation requirements to help you
prepare your damage claim.
Review Photo Documentation RequirementsLearn How To Prepare a ClaimStart a
Claims Process
I’m unsure whether I need to sign for my package. How do I find this out?
Look for a red box labeled “Special Instructions” on the tracking results page.
If this is displayed with the message "Signature Required" or "Adult Signature
Required," then a signature is needed to receive your package. Otherwise, a
signature is not needed, and your package may be left in a safe place (out of
sight and out of the weather), at the driver's discretion.
You can provide delivery instructions, specify a neighbor to receive your
package, or in some cases authorize release without a signature by signing up
for UPS My Choice®.
Sign Up for UPS My Choice
My package was delivered to an Access Point, but I am unable to pick it up. What
should I do?
We understand it may be difficult to receive deliveries during the day at home.
To make it easier, we will often deliver your package the following day to a
nearby UPS Access Point™. These are business locations near your home where the
package will be held over seven days, until you are able to pick it up.
Continue to track your package on ups.com, and look for the “Delivered to UPS
Access Point” scan. The address, hours, and directions to the UPS Access Point
location are available on ups.com.
If you sign up for UPS My Choice®, you can choose a preferred UPS Access Point
for future deliveries and also designate an alternate location.
With the number on the InfoNotice left by the driver, you can also choose to
have the package redelivered to your address. It could take up to two business
days for the package to be redelivered to you, depending on the status of the
package when you make the request.
What should I do if my package is delayed or late?
If tracking shows that you have an "exception," it means an event or situation,
such as a customs delay, may cause your delivery to be rescheduled.
Check the Shipment Progress section in Tracking for the most up-to-date details
about changes in delivery schedule.
Shipment movement information is captured each time we scan your tracking label
in the UPS delivery system. There may be several days between scans if the
package is going cross-country or moving between countries.
Please note that our representatives will have the same information displayed on
the Tracking tool.
UPS and Your Local Postal Service
My package was sent using UPS Mail Innovations. How does this impact my
shipment?
UPS Mail Innovations®, chosen by the sender for your shipment, is a service
where UPS transports the package to the destination area and final delivery is
completed by the local postal service.
Please note that once UPS has handed over your package to the local postal
service, there are no further updates we can provide on the status of your
package, nor can we make any changes to the delivery address.
If you need to change the address of the package or you want to upgrade to a
different service, you will need to contact the sender of the package.
Other Topics
Billing and Payment
How do I access my invoices or bills?
If you’re enrolled in the UPS Billing Center, you can access your recent
invoices and pay your bills from the dashboard.
If you use the View Bill tool or want to learn more about enrolling in the
Billing Center, visit our Billing and Payment page for more details.
Log into the Billing Center Open the link in a new windowGet Billing Support
Manage My Account
I’ve forgotten my username and password, or they no longer work. What should I
do?
Select I forgot my User ID or Password at the bottom of any login page.
This takes you to the “Reset or recover your login” settings screen.
Enter your User ID and registered Email Address. (This is the ID and email you
used when creating your ups.com User ID.)
If you forgot your ID, or it doesn’t work, enter the email address associated
with your ups.com ID, and we’ll send you an email with your ID.
How do I find and update my address book?
Your Address Book is now called “Addresses.” Your addresses are located in the
My Profile drop-down menu in the upper right of the homepage.
From the My Profile drop-down menu, select Addresses. If you’re not logged in,
enter your ups.com user ID and password.
You can also access your addresses by selecting the Overview link in the My
Profile menu. On the Profile page, you can add contacts, create distribution
lists, and update your addresses.
To update your addresses, select Update My Addresses from the Addresses section.
To add an address, select the green Add button to open the Add Contact form.
To edit an address, select Edit at the far right of the address to open the
Contact form. Make any changes, and select Save.
How do I find and edit my preferences?
Select the My Profile drop-down menu at the upper right of the homepage, and
select Preferences.
If you’re not logged in, enter your ups.com user ID and password.
From the Preferences page, you can change your preferences for all UPS services
you use, such as shipping, freight shipping, Calculate Time and Cost,
international documentation, or UPS My Choice®.
To edit your preferences, select Edit under each item you want to change.
What's the difference between a ups.com user ID and a shipping/billing account?
When you register on ups.com, you'll be able to store your address book online,
print labels, and request tracking notifications.
Depending on how much you ship and the level of support you need, you can add
more functionality by signing up for a UPS account, which will enable billing.
Once your account is approved and you receive an account number, you can enroll
in the UPS Billing Centre for small packages, freight, or supply chain
solutions.
Add your accounts to your ups.com profile, and customize your dashboard with
widgets that provide quick access to shipping, tracking, and billing
capabilities.
Go to the Billing and Payment Support Page
Technical Support
Are there minimum system requirements to use UPS Internet Shipping or UPS
CampusShip®?
Yes. Please verify that your computer meets necessary system and browser
requirements.
Review System Requirements for Creating a Shipment
Sometimes pages aren’t loading completely or buttons aren’t working. What should
I do?
It is not uncommon for browsers to behave inconsistently. Our goal is to
eliminate all these issues through ongoing exhaustive browser testing. However,
browser issues can still occur. When you do encounter these display issues,
clearing your browser’s cache may help resolve them. Below are instructions to
clear your cache.
GOOGLE CHROME
1. Open your Google Chrome web browser.
2. Select Ctrl + Shift + Delete at the same time on your keyboard to open
the Clear browsing data dialog box.
3. Alternatively, you may navigate to the Clear browsing data dialog box by
following these steps:
1. In the top-right corner of the page, click the overflow menu icon (the
three vertical dots).
2. Select Settings from the drop-down menu. The Settings page opens in a
new tab.
3. Click Show advanced settings to display more options on the page.
4. Click Clear browsing data under Privacy.
4. Select beginning of time from the Obliterate the following items
from drop-down menu.
5. Select the following check boxes:
1. Cookies and other site and plugin data
2. Cached images and files
3. Hosted app data
6. Click Clear browsing data to clear your Chrome browser’s cache.
7. Now try to use the site again.
MICROSOFT EDGE
1. Open your Microsoft Edge web browser.
2. In the top-right corner of the page, click the Hub icon (the three
horizontal lines) to open the Hub
3. Click the History icon (the clock) at the top of the Hub
4. Click Clear all history. The Clear browsing data pane is displayed.
5. Select the following check boxes:
1. Cookies and saved website data
2. Cached data and files
6. Click Clear to clear your Edge browser’s cache. The message “All Clear!”
will appear at the top of the pane.
MICROSOFT INTERNET EXPLORER 11
1. Open your Microsoft Internet Explorer web browser.
2. Select Ctrl + Shift + Del at the same time on your keyboard to open
the Delete Browsing History dialog box.
3. Alternatively, you may navigate to the Delete Browsing History dialog box by
following these steps:
1. In the top-right corner of the page, click the gear wheel icon.
2. Select Safety from the drop-down menu.
3. Select Delete browsing history from the submenu.
4. Select the following check boxes:
1. Temporary Internet files and website files
2. Cookies and website data
5. Click Delete to clear your Internet Explorer browser’s cache. A notification
message will appear at the bottom of the page when the browser’s cache is
cleared.
MOZILLA FIREFOX
1. Open your Firefox web browser.
2. In the top right corner of the page, click the hamburger menu icon (the
three horizontal lines).
3. Click Options. The Options page opens in a new tab.
4. Click Advanced from the left rail of the Options
5. Click the Network
6. In the Cached Web Content section, click Clear Now to clear your Firefox
browser’s cache.
7. Now try to use the site again.
APPLE SAFARI
1. Open your Safari web browser.
2. Click Safari in the top-left corner of the toolbar, and
select Preferences from the drop-down menu.
3. Click the Privacy tab in the dialog box that opens.
4. Click Manage Website Data.
5. Click Remove All in the popup that opens to clear your Safari browser’s
cache.
6. Now try to use the site again.
Where do I go for assistance with UPS programming questions or UPS Developer Kit
APIs?
First, download the UPS Developer Kit – Frequently Asked Questions document. It
offers solutions to problems, organized by API and category.
You can also collaborate with other integrators in the UPS Developer Kit
Community.
If problems persist, email UPS your question.
Developer APIs Knowledge Base – Frequently Asked QuestionsOpen the link in a new
windowEmail UPS
How do I complete the End of Day process in WorldShip?
Select the End of Day button on the Home tab.
The End of Day Processing window will prompt: "Are you ready to close today's
shipping and send shipment information to UPS?"
Select Yes to electronically send your shipment information to UPS and to print
the End of Day reports.
Give your UPS driver the Pickup Summary Barcode Report and High Value Report (if
printed) to take with the shipments.
Keep the Daily Shipment Detail Report for your records (if you selected to print
this report on the Shipment Detail Report Setup tab of the System Preferences
Editor window).
Help Using WorldShip
ADDITIONAL CONTACT OPTIONS
* Domestic and International: 1-800-742-5877
* International Air Freight: 1-855-305-0877
See All Contact Options
LOCATIONS
LOCATION NEAREST YOU
Use My Current Location
Location Services Not Available
Address or Postal Code
e.g. 123 Street, City, Province/State, Postal Code
Find Locations
LOCATIONS
LOCATION NEAREST YOU
Location Services Not Available
Locations Map
View More LocationsSearch New Address
EXPLORE ALL HELP TOPICS
* Shipping Support
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