ymhd.pages.dev Open in urlscan Pro
2606:4700:310c::ac42:2f45  Public Scan

Submitted URL: http://ymhd.pages.dev/gp/help/customer/display.html/ref=nav_bb_help
Effective URL: https://ymhd.pages.dev/gp/help/customer/display.html/ref=nav_bb_help
Submission: On January 22 via api from US — Scanned from US

Form analysis 3 forms found in the DOM

Name: site-searchGET /s/ref=nb_sb_noss

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GET /gp/help/customer/display.html/ref=fs_hubgateway_ap

<form method="get" action="/gp/help/customer/display.html/ref=fs_hubgateway_ap" class="a-spacing-top-small">
  <div class="a-search a-span12"><i class="a-icon a-icon-search"></i><input type="search" maxlength="500" id="hubHelpSearchInput" placeholder="Type something like, &quot;question about a charge&quot;" name="help_keywords" spellcheck="false"
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</form>

Name: ue_backdetect get

<form name="ue_backdetect" action="get"><input type="hidden" name="ue_back" value="2"></form>

Text Content

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Select the department you want to search in All Departments Arts & Crafts
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CDs & Vinyl Pet Supplies Prime Video Software Sports & Outdoors Tools & Home
Improvement Toys & Games Video Games Women's Fashion
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