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Submitted URL: http://netomi.com/
Effective URL: https://www.netomi.com/
Submission: On October 30 via api from US — Scanned from DE
Effective URL: https://www.netomi.com/
Submission: On October 30 via api from US — Scanned from DE
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Skip to content * Platform * Overview * Capabilities * Industries * eCommerce * Entertainment * Fintech * SaaS * Telecommunications * Travel & Hospitality * Our Customers * Customers * People & Culture * Culture * Open Roles * About Us * Our Story * Contact * Partners * News & Media * Insights * Resources * Webinars * Blog * ROI Calculator * Book a Demo Netomi is featured in Forrester's Take the "Crisis Approach" For Successful Chatbot Deployment Report...Read Now LEADING GLOBAL BRANDS ARE RAISING THE BAR FOR CUSTOMER EXPERIENCE WITH NETOMI. * 5 5 X Boost in support team capacity * 90 90 % Resolution rate * 50 50 % Reduction in support costs RAISING THE CX BAR WITH INDUSTRY LEADING ENTERPRISE READY AI. * Sanctioned Generative AI * Proactive and automated customer care * Empowered customers and agents * Seamless integration within your CX stack * Easy configuration and management Leverage Sanctioned Generative AI as the powerful combination of Netomi’s generative tech and LLMs, allowing brands to respond to more customer queries while preserving brand safety and security. Learn More Netomi AI lets you quickly respond to customer needs, extracting intent and sentiment within seconds. Automatically resolve 80+% of customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs. Learn More Choose from auto-pilot, co-pilot, customer insights, or all of the above. Leverage Netomi to provide automatic resolution across every channel, assist employees with complex customer requests, and analyze customer communication and feedback from any source for actionable insights. Learn More Netomi integrates seamlessly with your existing agent desk, CRM, and business systems, enabling you to quickly and easily deploy the AI without changing your tech stack. We work across email, messaging, web chat, in-app chat, SMS, search and voice and can seamlessly integrate with your chosen agent desk service. Learn More Built for business users, Netomi allows you to integrate with backend systems, build workflows, and train on existing knowledge bases within one simple interface. Learn More MEET CUSTOMERS WHERE THEY ARE. ON EVERY CHANNEL. Deploy powerful technology with minimal effort. No engineering resources required. * E-mail * Chat * Messaging * Voice * SMS * Search * Social ANNE WANTS TO OPEN A NEW BANK ACCOUNT Start Today JEN WANTS TO PURCHASE CONCERT TICKETS Start Today SALLY WANTS TO MAKE A CHANGE TO HER ORDER DELIVERY DATE Start Today ANNE WANTS TO MAKE A DINNER RESERVATION Start Today CHRIS WANTS TO CHECK-IN EARLY TO HIS HOTEL Start Today MARIE WANTS TO KNOW WHAT RESTAURANTS ARE OPEN LATE Start Today JULIE WANTS TO FIND A RESTAURANT NEAR HER Start Today JOIN THE WORLD’S LARGEST AND MOST TRUSTED BRANDS TO ELEVATE MISSION CRITICAL CX PROCESSES. * REAL-TIME OMNICHANNEL INTELLIGENCE Provide conversations everywhere over a single AI interface across all your customer contact channels from email, chat, messaging, SMS, social, search and voice. * GOAL-DRIVEN AND SANCTIONED GENERATIVE AI Our AI customer service system is trained with your unique customer intents, historical context and current sentiment for higher CSAT. Utilize the latest in Conversational AI intent narrowing and automated topic suggestions. * AI-FEDERATED KNOWLEDGE ACCESS IN BOTH AUTO-PILOT AND CO-PILOT Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic agent or an agent sidekick that drafts a response for agents to confirm or provide better suggestions. * SECURITY-FIRST ARCHITECTURE FOR DATA PRIVACY AND SECURITY Rest at ease knowing our system has passed the most stringent security certifications. Netomi is SOC2, GDPR, HIPPA PDPA and CCPA Compliant, has ISO 27001 Certification, and has PII and Systems Protections. * PROACTIVE, PREDICTIVE AND PREEMPTIVE CARE Foster engagement to drive revenue, anticipate customer questions and implement proactive care to address issues before they even occur. Detect and learn subtle emotional and sentimental language variations. * INTEGRATION WITH BUSINESS SYSTEMS FOR END-TO-END RESOLUTION Integrate with all customer communications software and with backend business systems for fully contextualized and tailored customer journeys. Learn More THE AI EVERYONE IS CHATTING A (BOT) > Netomi stood out because of its people, and ability to support both chat and > email. We had a huge backlog of thousands of tickets. Now, with Netomi, we > have less than 50. > > Reuben Magbanua > > Director of Customer Care RESOURCE HIGHLIGHTS. CONVERSATIONAL AI WITH LARGE LANGUAGE MODELS Read Blog Post THE 16 BEST AI CHATBOTS FOR BUSINESS IN 2023 AND BEYOND [REVIEW AND KEY... Read Blog Post AI IS KEY TO ELEVATING CX QUALITY FOR SUPPORT CHANNELS FOR FINTECHS Read Blog Post AI DEPLOYMENT COULD END UP BEING ‘THE INDUSTRIAL REVOLUTION MOMENT FOR... Read Blog Post NETOMI’S FRAMEWORK IS IN THE CENTER OF FORRESTER’S TAKE THE “CRISIS... Read Blog Post HARRY ROSEN EXTENDS ITS LONG-STANDING COMMITMENT TO GENUINE CUSTOMER... Read Case Study CONVERSATIONAL AI WITH LARGE LANGUAGE MODELS Read Blog Post THE 16 BEST AI CHATBOTS FOR BUSINESS IN 2023 AND BEYOND [REVIEW AND KEY... Read Blog Post AI IS KEY TO ELEVATING CX QUALITY FOR SUPPORT CHANNELS FOR FINTECHS Read Blog Post AI DEPLOYMENT COULD END UP BEING ‘THE INDUSTRIAL REVOLUTION MOMENT FOR... Read Blog Post NETOMI’S FRAMEWORK IS IN THE CENTER OF FORRESTER’S TAKE THE “CRISIS... Read Blog Post HARRY ROSEN EXTENDS ITS LONG-STANDING COMMITMENT TO GENUINE CUSTOMER... Read Case Study CONVERSATIONAL AI WITH LARGE LANGUAGE MODELS Read Blog Post THE 16 BEST AI CHATBOTS FOR BUSINESS IN 2023 AND BEYOND [REVIEW AND KEY... Read Blog Post AI IS KEY TO ELEVATING CX QUALITY FOR SUPPORT CHANNELS FOR FINTECHS Read Blog Post NETOMI IS YOUR HOLISTIC AI PARTNER IN TRANSFORMING YOUR BUSINESS. Work Email* Lead Source UTM Campaign UTM Content UTM Source UTM Medium Routing By submitting this form, I consent to be contacted by Netomi, which includes receiving Netomi's promotional messages via email, in accordance with Netomi's Privacy Policy. RECOGNIZED AS THE LEADER OF CONVERSATIONAL AI PLATFORMS. * * * * * AS FEATURED IN * * * * * * PLATFORM * Overview * Capabilities INDUSTRIES * eCommerce * Entertainment * Fintech * SaaS * Telecom * Travel & Hospitality OUR INTEGRATIONS * Zendesk * Salesforce * Freshdesk * Shopify * Khoros * Sprinklr * Zoho TOP RESOURCES * Best Chatbots in 2023 * Best Knowledge Base Software * Chatbot ROI Calculator * Customer Service KPI Metrics * Chatbot Statistics * Conversational AI * What is Customer Support? THE COMPANY * About Us * Careers * Partners * Security * Customers * * * * * * Privacy Policy * Terms of Use © 2023 Netomi, Inc. All rights reserved.