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 1. Legal
 2. Cloud T&Cs
 3. Connect Terms & Conditions


TERMS AND CONDITIONS FOR REMARKABLE ACCOUNTS

Effective date: February 28, 2024

 

reMarkable develops and sells paper tablets for reading, writing and sketching.
By creating a user account (a “reMarkable Account”), the customer (also referred
to as “you”) may connect the paper tablet to a cloud service (“Cloud Services”)
which enables access to additional features such as conversion of handwritten
notes to text, automatic and secure back up as well as synchronization of
content between different devices such as the reMarkable paper tablet, computers
and mobile phones. The Cloud Services and the software features are described in
further detail on reMarkable’s website, www.remarkable.com.
 

By signing up for a reMarkable Account at my.remarkable.com, you acknowledge
that you have read and understood these terms and conditions for reMarkable
Accounts (the “Accounts Agreement”). The Accounts Agreement constitutes a
binding agreement when you have accepted the terms and conditions through the
sign-up process, subject to confirmation by reMarkable as mentioned in clause 1
below. Your use of Connect (if you are a consumer) and Connect for Business (if
you are a business) is regulated in clause 2 of this Accounts Agreement.
 

Please note that purchase of reMarkable hardware and accessories are subject to
separate terms and conditions.
 


1. ACCOUNT REGISTRATION AND PASSWORD

In order to access or use the Cloud Services, you must register for a reMarkable
Account. You must be at least the age of legal majority where you reside (e.g.
18 years old) to register a reMarkable Account. All registrations are subject to
acceptance by reMarkable at its discretion. 
 

You agree to provide accurate, current, and complete information during the
registration process and at all times when you use the Cloud Services and to
update such information if it changes. We reserve the right to suspend or
terminate your reMarkable Account if any information provided during the
registration process or at other times proves to be inaccurate, not current, or
incomplete.
 

Upon registration for an reMarkable Account with us, you will be asked to create
a username and password at my.remarkable.com. You must always keep your username
and password confidential and use it only to access and use your reMarkable
Account, and not for any other purpose. You are the only authorized user of your
reMarkable Account and, accordingly, you must not disclose your username and/or
password to anyone else. You should contact us immediately upon discovering any
unauthorized use of your reMarkable Account or error in the operation of your
username and/or password (see contact information below). Any breach of this
Accounts Agreement or any use of your reMarkable Account by anyone to whom you
disclose your username and/or password will be treated as if the breach or use
had been carried out by you, and will not relieve you of your obligations to us.
 


2. ADDITIONAL TERMS FOR CONNECT SUBSCRIBERS

Customers may purchase a subscription (“Connect”) to gain access to additional
features. If you are a business, you get access to our business subscription
(“Connect for Business”). Unless otherwise set out in this Accounts Agreement,
any reference to “Connect” also includes “Connect for Business”.
 

Connect and the current subscription features are described in further detail on
reMarkable’s website, www.remarkable.com. reMarkable reserves the right to
change the subscription features, including the right to add, modify or remove
certain features. Your continued use of Connect constitutes your consent to such
changes.
 


A. CONNECT SUBSCRIPTION

Connect is subject to a rolling subscription fee (in addition to the price paid
for hardware such as reMarkable paper tablets). reMarkable reserves the right to
change the subscription fees or applicable charges and to institute new charges
and fees, upon thirty (30) days prior notice (which may be sent by email). Your
continued use of Connect after the end of the notice period of the
aforementioned changes to fees or charges constitutes your consent to such fees
or charges.
 

WHEN YOU REGISTER FOR A PAID SUBSCRIPTION, YOU EXPRESSLY ACKNOWLEDGE AND AGREE
THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO
CHARGE YOU AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED
BY YOU VIA THE REMARKABLE WEBSITE) FOR YOUR SUBSCRIPTION (IN ADDITION TO ANY
APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES,
AND (B) YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR REMARKABLE
SUSPENDS OR STOPS PROVIDING ACCESS TO CONNECT IN ACCORDANCE WITH THIS ACCOUNTS
AGREEMENT.
 

Subscriptions are subject to availability and reMarkable reserves the right to
impose limits or reject part or all of an order or discontinue offering certain
subscriptions or services without prior notice, even if you have already placed
an order.
 

The subscription period starts running from the moment you confirm your
subscription order at my.remarkable.com or www.remarkable.com.
 


B. PAYMENT AND AUTOMATIC RENEWAL

Connect subscription fee: The subscription fee and any other applicable charges
including taxes, transaction fees or other charges will be charged to your
payment method on the billing date indicated on the website, the receipt and/or
in your account settings. For the avoidance of doubt, reMarkable is not
responsible for any fees that your bank or payment provider may charge you for
the use of your credit card or other payment methods.
 

Automatic renewal: Your subscription will continue and automatically renew for
the applicable subscription term you selected when signing up for or modifying
your reMarkable Account (e.g. monthly or, if applicable, some other term) unless
canceled in accordance with clause 2. D. You agree that we may process your
payment on or near the calendar day corresponding to the start of your billing
cycle as applicable.
 

Authorization of payments: By providing a payment method that reMarkable
accepts, you represent and warrant that you are authorized to use the designated
payment method and that you permit reMarkable (or our third party payment
processor) to charge your payment method for the total amount of applicable
subscription fees or other purchase (including any applicable taxes and other
charges). You must resolve any problem reMarkable encounters to proceed with
your order. In the event you want to change or update payment information
associated with your reMarkable Account, you can do so by logging into your
reMarkable Account profile and editing the payment information. You will be
responsible for paying all past due amounts even if your reMarkable Account is
suspended, disabled, canceled or terminated for non-payment or for otherwise
violating the Accounts Agreement or applicable laws. If your payment details
change, your card provider may provide us with updated card details. We may use
these new details in order to help prevent any interruption to your subscription
to Connect, and we will advise you by email if we use a new payment method. If
you want to use a different payment method or if there is a change in payment
method, please visit your user account on my.remarkable.com to update. If the
payment method cannot be verified, is invalid or is otherwise not acceptable,
your order or subscription may be suspended or canceled. You acknowledge that
the amount billed may vary due to promotional offers, changes to your
subscription or changes in applicable taxes or other charges, and you authorize
reMarkable (or our third party payment processor) to charge your payment method
for the corresponding amount.
 

Taxes: You are responsible for any taxes due with respect to your purchase of a
Connect subscription or other products or services. reMarkable will collect VAT
and other indirect taxes if reMarkable has a duty to collect such taxes from
you. reMarkable will present any taxes that it is required to collect at
checkout.
 

Promotional offers: From time to time reMarkable may offer free or reduced rate
promotional trials of certain paid subscriptions for specified periods of time
without payment or for a reduced promotional price. If reMarkable offers you a
free or promotional trial, the specific terms of the free or promotional trial
will be provided in the marketing materials describing the particular trial,
during the online registration process when the code for the trial is entered on
the reMarkable operated websites.
 

ONCE THE FREE OR PROMOTIONAL TRIAL ENDS, YOU AUTHORIZE REMARKABLE (OR OUR THIRD
PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING YOUR DESIGNATED PAYMENT METHOD ON A
RECURRING BASIS FOR YOUR SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER
CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS YOU CANCEL THE
SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE
CANCEL THE SUBSCRIPTION IN ACCORDANCE WITH CLAUSE 2. D.

 


C. CANCELLATION OF THE SUBSCRIPTION AND DUTIES UPON CANCELLATION

You may cancel your subscription to Connect at any time and without cause by
logging into your reMarkable Account and following the instruction to cancel at
my.remarkable.com or by contacting reMarkable through this Contact Form. 
 

Cancellation by you: Cancellation of your subscription will take effect at the
end of your current billing period. You will be responsible for all charges
(including applicable taxes and other charges) incurred with respect to fees
processed prior to the cancellation of your paid rolling subscription.  If you
purchase a subscription through a third party, such as Apple’s AppStore or
Google Play, you must use the tools made available by those services to manage
and/or cancel your subscription. 
 

Cancellation by reMarkable: reMarkable may cancel your Connect subscription for
any reason with three months’ notice. If such cancellation is due to a material
breach of the Accounts Agreement by you, reMarkable is entitled to cancel the
subscription with immediate effect in accordance with clause 12. 
 

We offer no refunds of subscription fees unless as explicitly set out in this
Accounts Agreement or required by applicable law. 
 

Upon termination of your subscription, whether by reMarkable or by you, you will
lose access to subscription features.

 


D. REMARKABLE 2 PROTECTION PLAN

Customers that have an active Connect subscription (“Connect Customers'') are
covered by reMarkable’s Protection Plan for up to three (3) years starting from
the date of the original retail purchase of a reMarkable 2 paper tablet (a
“Product”). During this period, Connect Customers with a defective Product will
get a free replacement device as long as the defects are not clearly attributed
by external causes such as fall damage, liquids, fire or ordinary wear and tear.
 

The Protection Plan does not cover Product(s) that have:
 

 1. defects that are clearly due to external causes such as fall damage,
    liquids, fire or ordinary wear and tear;
 2. cosmetic damage, including but not limited to scratches, dents and broken
    plastic on ports, unless the damage prevents ordinary use of the Product;
 3. damages to consumable parts, such as protective coatings which have been
    designed to diminish over time;
 4. been modified, altered or adapted without reMarkable’s prior written
    consent;
 5. been used with third-party equipment and/or software not provided nor
    approved by reMarkable, to the extent the problem is attributable to such
    use;
 6. limited internet accessibility or other software issues due to restrictions
    in the geographical region where the Product is used;
 7. had the serial number removed or defaced from the Product; or
 8. damages or defects caused by a repair performed by an unauthorized
    third-party. 

 

reMarkable reserves the right to reject any Protection Plan claim from persons
failing to provide valid proof of a qualifying purchase from reMarkable or an
authorized reseller. reMarkable also reserves the right to reject any claim that
constitutes an abuse or exploitation of the Protection Plan, as reasonably
determined by reMarkable on a case-by-case basis.
 

The following requirements and limitations apply if the Connect Customer has
purchased the Product in India:
 

 1. reMarkable will not send a replacement until the old Product is received and
    validated by reMarkable, and the Connect Customer has provided the receipt
    for such Product
 2. The Connect Customer will not receive more than one replacement device each
    year from the date of purchase

 

If reMarkable finds that the defect is covered by the Protection Plan,
reMarkable will offer a replacement device, at no cost to the Connect Customer.
Refurbished Product(s) may be used as replacements.
 

To make a Protection Plan claim, the Connect Customer must notify reMarkable
Support through the Contact Form. The Connect Customer must include a
description of the defect. Claims must be made no later than three (3) years
after the date of the original retail purchase of the Product by the end-user
purchaser. reMarkable will, upon receiving a claim, revert with further
information, hereunder the applicable process for determining whether the defect
is covered by the Protection Plan.
 

Nothing in this clause affects your legal rights under the applicable Hardware
Terms & Conditions and mandatory consumer legislation, which applies in addition
to your rights under the Protection Plan. Connect Customers who purchased their
Connect subscription between 12 October 2021 and 20 September 2022, and who have
not canceled or downgraded the subscription since the date of purchase, may have
up to 36 months extended warranty as provided by previous versions of the
Hardware Terms & Conditions.

 


E. CONNECT FOR BUSINESS

If you are a business and purchase a subscription, you will be given access to
“Connect for Business”. Information about the features of Connect for Business
can be found on our website, www.remarkable.com. The individual subscribing to
Connect for Business and entering into this Accounts Agreement on behalf of the
business customer warrants that it has the right, power and authority to do so.
 

Unless set out in this clause 2. E., all terms of clause 2 of this Accounts
Agreement apply to your Connect for Business subscription. The general terms and
conditions of the Accounts Agreement, such as clauses 5, 6, 7, 8, 10, 11, 12,
13, 14, 15, 16, 18, 19 and 20, apply similarly to your Connect for Business
subscription.
 

This clause 2. E. or any part thereof does not apply to consumers (with or
without a Connect subscription), unless explicitly stated herein.
 

You can invite one or more users to become part of your Connect for Business
subscription. Each user must (i) have an active reMarkable Account and (i) be an
employee of the business which has the Connect for Business subscription that
the user is invited to join. reMarkable reserves the right to require proof of
employment and cancel your Connect for Business subscription with immediate
effect if you have users that are not your employees. 


You can at any time remove a user from your Connect for Business subscription.
The user will be informed automatically about such removal. Each individual user
can also leave your Connect for Business subscription at any time. The user’s
access under the Connect for Business subscription will then terminate
immediately.
 

For Connect for Business, the business which has the subscription is our
customer with regards to the subscription, and not the individual user. The
business is responsible for its and its users’ compliance with the Connect for
Business terms. The individual user is still responsible for its reMarkable
Account and that the use of such reMarkable Account is in compliance with this
Accounts Agreement.
 

You will be charged for and shall pay the subscription fee for the Connect for
Business subscription in accordance with clause 2. B.. The individual user will
not be charged.
 

reMarkable may suspend or terminate your Connect for Business subscription and
the subscriptions of all the users paid for thereunder in case of a payment
default by you lasting more than twenty (20) days, provided that reMarkable has
provided you with at least one payment reminder (which may be sent by email).
The same applies if you or any of your users materially breaches this Accounts
Agreement.
 

If the user that is invited by the business customer already has a reMarkable
Connect subscription, the subscription will be transferred to the business
customer. The user will receive a pro-rata refund of any prepaid subscription
fees if the user is on an annual payment plan. Any free access to reMarkable
Connect which the user has will be canceled without liability for reMarkable
when the invitation from the business customer is accepted by the user. The user
will not regain such rights.
 

If the user’s employment with the company which holds the Connect for Business
subscription ends, the user shall be excluded from such subscription by the
business customer. The user will also be excluded if it, for any reason, loses
its reMarkable Account.
 

The user will be informed automatically if the business customer or reMarkable
cancels or terminates the Connect for Business subscription in accordance with
this Accounts Agreement.


The Connect for Business Data Processing Addendum, including its appendices and
schedules, forms part of the Accounts Agreement only and to the extent clause 2.
E. of this Accounts Agreement applies.

 


3. CLOUD SERVICES LICENSE

You are granted a limited, revocable, non-exclusive and non-transferable right
to use the Cloud Services in accordance with this Accounts Agreement.

 


4. TECHNICAL REQUIREMENTS

You are responsible for obtaining and maintaining all hardware, software, third
party services and other equipment needed for the access and use of the Cloud
Services, and you are responsible for all charges and expenses related thereto,
including internet access. reMarkable reserves the right to cancel your access
to the Cloud Services if your failure to maintain and update your own hardware
or software should represent a security risk for reMarkable.
 

Information about the platform, hardware and software requirements for the Cloud
Services (“Technical Requirements”) will be made available on
www.remarkable.com. 
 

The Technical Requirements may be updated by reMarkable without prior notice.
reMarkable shall, however, update Technical Requirements at least thirty (30)
days before it stops supporting previously supported Technical Requirements.
 

Failing to comply with the Technical Requirements may affect your use of the
Cloud Services, and updates and extensions to the Cloud Services may become
unavailable to you. 
 

You may also lose access to the Cloud Services if you fail to comply with our
End User License Agreement, which can be found here.
 


5. SERVICE LEVELS AND PLANNED DOWNTIME

To the full extent permitted by applicable law, the Cloud Services are provided
“as is” and as a standardized service. The Cloud Services shall, however,
fulfill the quality and accessibility requirements generally associated with
this type of service. A reMarkable Account gives you a right to use the cloud
features as defined by reMarkable, and your use is not conditional or tied to a
specific version or functionality. reMarkable shall not be responsible for
ensuring that the Cloud Services fit the purpose for which you use the Cloud
Services. reMarkable reserves the right to make improvements, add, modify or
remove functionality.
 

You acknowledge that the Cloud Services will not always be completely free of
errors and that the improvement of the Cloud Services is a continuous process.
You are further aware that successful use of the Cloud Services is dependent on
equipment and factors that you are responsible for (such as adequate internet
connection) and which are outside of reMarkable’s control. reMarkable is not
liable for any discontinuance or disruption of the operation of the Cloud
Services caused by circumstances outside of reMarkable’s control, such as by
factors you are responsible for or errors in internet connections, browsers,
operating systems or other third party software, services or systems. Third
party software and operating system updates etc. may influence the usability of
the Cloud Services, and reMarkable has no responsibility in this regard.
reMarkable will however always use its best efforts to accommodate and develop
the Cloud Services based on updates etc. relating to hardware and software
supported by reMarkable in accordance with the Technical Requirements specified
above.
 

You are responsible for backing up the content in the Cloud Services, and
reMarkable encourages you to do so in order to avoid loss of data. reMarkable
shall under no circumstance be liable to you for any loss of data.
 

EXCEPT TO THE EXTENT PROHIBITED BY MANDATORY LAW, REMARKABLE AND ITS SUPPLIERS
DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR
QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR
USAGE OF TRADE.

 


6. INDEMNIFICATION

You agree to defend, indemnify and hold harmless reMarkable and our affiliates,
independent contractors and service providers, and each of our respective
directors, officers, employees and agents (collectively, “reMarkable Parties”)
from and against all third-party claims, damages, costs, liabilities and
expenses (including, but not limited to, reasonable attorneys’ fees) caused by,
arising out of or related to (a) your purchase of Connect as described in clause
2, or your use of, or inability to use, the Cloud Services; (b) your violation
of the Accounts Agreement or any other applicable terms, policies, warnings or
instructions provided by reMarkable or a third party in relation to Connect or
the Cloud services, (c) any personal data or other data or content related to
you or other users which you provide, upload or input into Connect or the Cloud
Services, or (d) your violation of any applicable law or any rights of any third
party related to your use of Connect or the Cloud Services.

 


7. PERSONAL DATA

reMarkable acts as a controller under applicable data protection law with
respect to the processing of your personal data necessary to provide the Cloud
Services. reMarkable will process such personal data in accordance with
reMarkable’s Privacy Policy.
 

reMarkable acts as a processor under applicable data protection law with respect
to processing of personal data necessary to provide Connect for Business to
business customers under clause 2. E. of this Accounts Agreement. Such
processing is governed by the Connect for Business Data Processing Addendum,
which is incorporated into this Accounts Agreement.

 


8. ACCEPTABLE USE

You may not:

 1.  use the Cloud Services in any way which violates any laws, infringes
    anyone’s rights (including but not limited to intellectual property rights
    such as but not limited to copyright, design and patents);
 2. offer for sale or lease, sell, resell or lease access to the Cloud Services
    or Connect in any way or manner unless approved in writing by reMarkable;
 3. copy, decompile, disassemble, reverse engineer, derive the source code of,
    decrypt, modify or create derivative works of the Cloud Services,
    accessories or any software or other component used therein (attempts to act
    contrary to this clause 3. are also prohibited);
 4. use the Cloud Services in a way that damages or interferes with the Cloud
    Services or any of its features; or
 5. otherwise be in breach of any acceptable use policies or guidelines that we
    may issue from time to time.

You own and are responsible for all data, information and material of any kind
uploaded to your reMarkable Account, including personal data. You are fully
responsible for ensuring that the data or information that is uploaded to your
reMarkable Account is not in violation of any applicable laws and that the data
does not violate third party rights, such as privacy rights, publishing rights,
copyright, contractual rights, intellectual property rights or other rights.
 

reMarkable has no obligation to monitor your use of the Cloud Services to ensure
compliance with the Accounts Agreement or applicable law. However, reMarkable
reserves the right to suspend and/or terminate your reMarkable Account without
warning if reMarkable reasonably suspects that there might be a breach of the
Accounts Agreement or mandatory laws of your country of residence.

 


9. USER CONTENT

You are solely responsible for any data or content that you submit, post,
display or make available through use of the Cloud Services, such as notes and
documents (“Your Content”). Unless otherwise agreed in writing, reMarkable does
not claim any ownership rights in Your Content and nothing in the Accounts
Agreement restricts any rights that you may have to use and exploit Your
Content. 
 

The Accounts Agreement does not give reMarkable any rights to Your Content
except for the limited rights that are necessary to enable us to offer the Cloud
Services and so that technical actions we take in operating the Cloud Services
are not considered legal violations. You grant reMarkable a worldwide,
royalty-free, non-exclusive license to use, distribute, reproduce, store, modify
(such as converting handwritten notes into text) and adapt Your Content on the
Cloud Services and associated software services solely for the purpose for which
Your Content was submitted or made available. The above license extends to
others with whom reMarkable has contractual relationships as solely and as
necessary to enable the provision of the Cloud Services, and to otherwise permit
access to or disclose Your Content to third parties if reMarkable determines
such access is necessary to comply with its legal obligations. 
 

If you elect to use any integrations with the Cloud Services, additional
licenses to process Your Content are necessary and granted through separate
terms . reMarkable does not assume any responsibility for, or liability on
account of, the actions or omissions of such third-party applications or service
providers.
 


10. MARKETING AND SERVICE COMMUNICATION

When you have a reMarkable Account and/or subscribe to Connect, we may send you
electronic marketing to the email address provided to us if and to the extent
permitted by applicable law. You have the right to unsubscribe by clicking on
the link provided in the footer of every marketing email sent by us or by using
our Contact Form. We may also send you functional emails containing information
regarding your subscription.

 


11. BREACH OF THE ACCOUNTS  AGREEMENT

If you breach the Accounts Agreement, we may take such action as we deem
appropriate including termination of the Accounts Agreement pursuant to clause
12 below. Breaches of the Accounts Agreement by you may result in actions
including, but not limited to, all or any of the following actions:

 
 1. Issue of a warning
 2. Immediate, temporary, or permanent removal of any content submitted,
    uploaded or transferred to your reMarkable Account
 3. Immediate, temporary, or permanent withdrawal of your right to use the Cloud
    Services or any features included therein
 4. Legal proceedings against you for reimbursement of all recoverable loss and
    damage resulting from the breach
 5. Disclosure of all relevant information to law enforcement authorities as we
    reasonably deem is necessary

 


12. TERMINATION 

Termination by you: You may delete your reMarkable Account and/or stop using the
Cloud Services at any time. To terminate your reMarkable Account you must
contact us through our Contact Form or by using the contact information below.
Terminating your reMarkable Account is non-reversible. Any fees paid by you
prior to your termination are non-refundable (except as expressly permitted
otherwise by this Accounts Agreement), including any fees paid in advance for
the Connect subscription billing cycle during which you terminate. Termination
of your reMarkable Account or your Connect subscription will not relieve you of
any obligation to pay any accrued fees or charges.
 

Termination by reMarkable: reMarkable may terminate the Accounts Agreement for
any reason with three (3) months’ notice, unless such termination is due to a
material breach of the Accounts Agreement by you (see “Termination for default”
below). 
 

Termination for default: Without limiting your rights under clause 2. D., you
are entitled to terminate the Accounts Agreement with immediate effect if
reMarkable is in material breach of the Accounts Agreement. reMarkable may
terminate your reMarkable Account and/or Connect subscription with immediate
effect if you are in material breach of any provisions of the Accounts
Agreement. Material breach includes but is not limited to (i) use of the Cloud
Services as part of any crime or illegal behavior (including without limitation
all kinds of fraud), (ii) use of the Cloud Services in a manner that may result
in losses or the risk of loss for reMarkable or any third party, (iii) attempts
by you to amend the Cloud Services or to use any other software or hardware
other than reMarkable’s software or hardware or third party applications
approved by reMarkable to access or use the Cloud Services or (iv) payment
default lasting more than twenty (20) days, provided that reMarkable has given
you at least one payment reminder (which may be sent by email).
 

Right to withdrawal: If you reside in the European Economic Area you have the
right to cancel a paid subscription within fourteen (14) days of signing up for
a paid subscription. You may exercise your right by using our Contact Form.
 

Consequences of termination: Upon termination of the Accounts Agreement, you
will lose access to the Cloud Services and its benefits and features. You must
ensure to download all data that you wish to retain from the Cloud Services
before termination of the Accounts Agreement. We will not be responsible for
providing you with a copy of any of your data unless required by law and we will
delete any data within seven (7) days of the termination of this Accounts
Agreement.

 


13. SUSPENSION OF CLOUD SERVICES

We may, from time to time, with or without prior notice, temporarily suspend the
operation of the Cloud Services, including any features and/or associated
services (in whole or in part) for repair or maintenance work or in order to
update or upgrade any contents, features or functionality.

 


14. LIMITATION OF LIABILITY

To the full extent permitted by applicable law, reMarkable shall only be liable
for direct loss caused by reMarkable’s breach of the Accounts Agreement and
shall not be liable for indirect loss, consequential, special, punitive or
incidental damages arising from or related to your use of or inability to use
the Cloud Services unless caused intentionally or by gross negligence. For the
purposes of this Accounts Agreement, indirect loss means loss of profits, loss
of reputation, loss of data, and other losses which, in accordance with
Norwegian law, are regarded as indirect losses. reMarkable is not liable nor
responsible for any failure to perform, or delay in performance of, any of our
obligations under the Accounts Agreement that is caused by events outside our
reasonable control.
 

IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES,
WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE,
PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY,
ARISING OUT OF OR RELATING TO THIS ACCOUNTS AGREEMENT EXCEED THE GREATER OF (I)
THE COMPENSATION PAID BY YOU, IF ANY, TO REMARKABLE FOR CONNECT FOR THE TWELVE
(12) MONTHS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO THE LIABILITY OR (II)
$100.

 


15. FORCE MAJEURE

reMarkable shall not be responsible nor liable to you for any failure or delay
in performance due to circumstances beyond its reasonable control, including,
without limitation, war, riot, embargoes, acts of civil or military authorities,
fire, floods, accidents, service outages resulting from equipment and/or
software failure and/or telecommunications failures, power failures, network
failures or failures of third party service providers (including providers of
internet services and telecommunications). The performance of the Accounts
Agreement shall then be suspended for as long as any such event prevents
reMarkable from performing its obligations under the Accounts Agreement.

 


16. INTELLECTUAL PROPERTY RIGHTS

reMarkable and/or its licensors own all legal rights, title and interest in and
to the Cloud Services, including but not limited to graphics, user interface,
the scripts and software used to implement the Cloud Services, and any software
provided to you as a part of and/or in connection with the Cloud Services,
including any and all intellectual property rights and associated rights that
exist therein, whether registered or not, and wherever in the world they may
exist. You further agree that the Cloud Services (including the software, or any
other part thereof) contains proprietary and confidential information that is
protected by applicable intellectual property and other laws, including but not
limited to copyright and trade secrets. You agree that you will not use such
proprietary information or materials in any way whatsoever except for your use
of the Cloud Services in compliance with the Accounts Agreement. No portion of
the Cloud Services may be reproduced in any form or by any means, except as
expressly permitted in this Accounts Agreement.
 

Use of the Cloud Services except as expressly permitted under this Accounts
Agreement, is prohibited and infringes on the intellectual property rights of
others. Such infringements may subject you to civil and criminal penalties,
including possible monetary damages, for copyright infringement.

 


17. INTEGRATIONS AND USE OF THIRD PARTIES

As part of the Cloud Services, you may have the opportunity to integrate your
reMarkable Account with certain third party service providers. We reserve the
right to add, remove or modify available integrations at any time. Any use of
such integrations is subject to the Terms & Conditions Integrations.
 

reMarkable may use sub-contractors to deliver the Cloud Services, including all
support and maintenance services.

 


18. AMENDMENTS

reMarkable reserves the right, at its sole discretion, to modify, discontinue or
terminate the Cloud Services and its features and benefits without prior notice.
reMarkable also reserves the right to amend and change the terms of this
Accounts Agreement by using reasonable efforts to notify you of changes, unless
the change is due to a legal obligation which requires a notice period. Your
continued use of the Cloud Services will confirm your acceptance of such
changes, unless the change is deemed as material and your explicit consent is
required. reMarkable encourages you to frequently review this Accounts Agreement
and any other applicable policies and guidelines to ensure you understand the
terms and conditions that apply to your use of the Cloud Services. If you do not
agree to the amended terms, policies or guidelines, you must stop using the
Cloud Services.
 

Notice shall be given by e-mail to the e-mail address provided in your
reMarkable Account profile and shall be deemed given to you on the day the email
is sent.

 


19. COMPLAINTS, DISPUTE RESOLUTION AND GOVERNING LAW

If you have questions relating to the Cloud Services or wish to make a
complaint, reMarkable may be contacted via an online form available at
www.remarkable.com.
 

If you are resident of the European Economic Area, you may also file your
complaint through the European Union Online Dispute Resolution at
https://ec.europa.eu/consumers/odr.
 

If you want an additional copy of the Accounts Agreement that you have accepted,
reMarkable will submit this to you upon request.
 

This Accounts Agreement shall be governed by and construed in accordance with
the laws of Norway. Any disputes shall be referred to and finally resolved by
the courts of Norway. The legal venue shall be Oslo City Court. These terms will
not limit any rights that you may be entitled to under the mandatory laws of
your country of residence.

 


20. MISCELLANEOUS

You may not transfer or assign any or all of its rights or obligations under
this Accounts Agreement.

All notices given by you to us must be given in writing through our Contact Form
or to the address set out at the end of these terms. We may give notice to you
either to the email or postal address you provide to us when placing an order. 

reMarkable may transfer or assign any or all of its rights and obligations under
this Accounts Agreement to an affiliate.

If reMarkable fails to enforce any of its rights under the Accounts Agreement,
this does not result in a waiver of any such rights.

If any provision of this Accounts Agreement is found to be unenforceable, all
other provisions shall remain unaffected.

This Accounts Agreement and any document expressly referred to in it represent
the entire agreement between you and reMarkable in relation to the subject
matter. 

 

**********

REMARKABLE AS

Organization number 917 352 836

Registered in the Register of Business Enterprises in Norway

Address: Fridtjof Nansens vei 12, 0369 Oslo, Norway

Contact us

 





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 * Pair your reMarkable with the cloud
 * Markers and Marker tips for reMarkable 2

 


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